Remarkable Results Radio Podcast – Détails, épisodes et analyse

This episode of Business by the Numbers is Part 3 (and the final part) of the 2024 benchmark series! What separates the most profitable auto repair shops from those struggling to turn a profit? Today, he's tackling that question using financial data and real-world insights from hundreds of shops across the industry. What you'll take away from this episode:

• Understand what the top 10% of shops are doing right – and what the bottom 10% are doing wrong.
• Why labor productivity is actually the most important predictor of profitability.
• Why do understaffed shops often outperform overstaffed ones?
• How profitability peaks as a shop grows and optimizes, but also how maintaining that peak can be unsustainable.
• The ongoing debate on flat rate vs. hourly pay for technicians and service advisors, and how it impacts shop performance.
• Download the Benchmark Report for yourself and follow along! https://info.paarmelis.com/2024-automotive-industry-benchmark-report

Thanks to our partner, NAPA TRACS

Did you know that NAPA TRACS has onsite training plus six days a week support?

It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.

Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com

Thanks to our partner, Promotive

It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.

Paar Melis and Associates – Accountants Specializing in Automotive Repair

Visit us Online: www.paarmelis.com

Email Hunt: podcast@paarmelis.com

Download a Copy of My Books Here:

• Wrenches to Write-Offs
• Your Perfect Shop 

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Matt Fanslow explores the parallels between women's basketball and the automotive repair industry. Highlighting Caitlin Clark's exceptional impact on women's sports, Matt discusses how her achievements should be celebrated rather than downplayed. He critiques the tendency of some WNBA players to undermine Clark's success, likening it to the automotive industry's habit of disparaging competitors. Matt argues that fostering a supportive and collaborative environment, rather than one of criticism, can lead to growth and success in both fields.

Show Notes

• Out of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z [E010]: https://mattfanslow.captivate.fm/episode/010
• The Sport of Auto Repair with Chris Jones [E134]: https://mattfanslow.captivate.fm/episode/134
• Sports and Automotive Parallels (00:01:12)
• Caitlin Clark's Impact (00:01:36)
• Comparison of Basketball Eras (00:02:47)
• Surge in Women's Basketball Viewership (00:04:11)
• Caitlin Clark's Unique Playing Style (00:05:30)
• WNBA Attendance Records (00:06:44)
• WNBA's Financial Struggles (00:08:31)
• Marginalization of Caitlin Clark (00:10:10)
• Opportunities for Growth (00:11:34)
• Comparison to Automotive Industry Tactics (00:14:16)
• Downplaying Competitors (00:16:49).
• Harmful Practices in Sports and Automotive (00:18:11)
• Final Thoughts on Caitlin Clark and the WNBA (00:19:39)
• The importance of competition (00:20:59)
• Critique of disparagement (00:22:16)
• Learning from popularity (00:23:33)
• Long-term strategy concerns (00:24:59)

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Matt Fanslow shares experiences with new hires at the shop, highlighting their questions about air conditioning systems and diagnostic processes. Using a crossword puzzle analogy from Jorge Menchu, Matt illustrates effective diagnostic strategies, stressing the importance of starting with 'simpler' problems to build understanding and gain confidence. Matt praises Jorge for his impact on diagnostic processes and tools, noting that his work has greatly enhanced the capabilities of technicians in the bays.

Show Notes

• Hiring New Technicians (00:01:05)
• Challenges of Answering Questions (00:02:19)
• Understanding Air Conditioning (00:03:37)
• The Importance of Foundational Knowledge (00:06:06)
• Richard Feynman's Insights (00:07:43)
• Diagnostic Processes Discussion (00:12:17)
• Jorge Menchu's Impact (00:14:55)
• Crossword Puzzle Analogy (00:16:02)
• Understanding the Diagnostic Puzzle (00:19:28)
• Focus on Relevant Issues (00:20:38)
• Addressing Quick Diagnostic Questions (00:22:58)
• Acknowledging George Menchu's Contributions (00:24:09)
• Effective Problem-Solving Strategy (00:25:26)

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: mattfanslowpodcast@gmail.com
• Diagnosing the Aftermarket A - Z YouTube Channel

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration...

Today, we're excited to have a special guest with us, Craig O'Neill, a seasoned communication expert.

In this episode, we'll dive into Craig's unique approach to effective communication in the auto repair industry. We'll explore how he defines and measures communication success, the art of creating positive first impressions, and the crucial role of clear, transparent interactions in building client trust and retention.

We'll also discuss the impact of personalized communication, the importance of networking, and strategies for handling difficult conversations. Plus, Craig will share his insights on overcoming unexpected challenges in public speaking and his top-tier advice for shop owners looking to enhance their communication skills.

Tune in for a wealth of knowledge and practical tips that can transform how you communicate in your business.

Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops

Lagniappe (Books, Links, Other Podcasts, etc)

• Speak Up! Effective Communication with Craig O’Neill
• Comfort Crisis: Embrace Discomfort to Reclaim Your Wild, Happy, Healthy Self by Michael Easter
• Scarcity Brain: Fix Your Craving Mindset and Rewire Your Habits to Thrive with Enough by Michael Easter
• Remarkable Results Toastmasters Club

How To Get In Touch With The Guest

• Speak Up! Effective Communication with Craig O’Neill
• LinkedIn - https://www.linkedin.com/in/craigoneillaam/

Show Notes with Timestamps

• Introduction to the Episode (00:00:01) The host welcomes listeners to episode 116 and introduces guest Craig O'Neill.
• Discussion on Communication (00:01:36) Craig and Kim explore the importance of communication and daily conversations.
• Inspiration from Fitness Influencers (00:02:47) Fitness enthusiast Joey Swole and discusses gym etiquette.
• Walking and Inspiration (00:03:10) Craig shares insights on walking as a source of inspiration and connection with his wife.
• Toastmasters Experience (00:04:18) Craig reflects on his five-year journey in Toastmasters and its impact on communication skills.
• Learning to Listen (00:05:11) The speakers discuss the importance of listening and how Toastmasters fosters this...

• Watch Full Video Episode
• Craig's Near-Death Experience (00:01:13) Craig shares his story of a near-death experience caused by multiple blood clots in his lungs.
• Understanding the Health Crisis (00:02:12) Craig explains his symptoms leading to hospitalization and the discovery of the blood clots.
• Reflection on Life Changes (00:05:34) Craig reflects on how his near-death experience shifted his perspective on relationships and life priorities.
• The Importance of Relationships (00:07:17) Craig emphasizes the need to value relationships and communicate feelings intentionally.
• Reconnecting with Old Friends (00:08:29) Carm shares a personal story about reconnecting with an old friend, highlighting the importance of maintaining connections.
• Intentional Communication (00:09:41) Craig discusses the impact of intentionally reaching out to influential people in one's life.
• Material vs. Emotional Fulfillment (00:10:25) Craig contemplates the balance between material possessions and the importance of relationships.
• Living Without Distractions (00:12:00) Craig suggests leaving phones at home during family outings to foster better connections.
• The Impact of Technology on Relationships (00:12:25) Carm reflects on how technology affects family interactions and the need for personal discipline.
• Planning for Meaningful Experiences (00:13:14) Craig encourages planning meaningful experiences and spending time with loved ones.
• Business Continuity Discussion (00:15:42) Carm discusses the importance of planning for business continuity in case of unexpected events.
• Leadership and Team Discussions (00:16:49) Craig emphasizes the value of discussing business operations and leadership with team members.
• The importance of presence (00:17:04) Craig discusses the significance of being present and the impact of leadership on team culture.
• Reassessing leadership roles (00:17:41) Craig reflects on his need to be present and the realization that his team can thrive independently.
• Employee accountability (00:19:26) Discussion on implementing employee diaries to enhance accountability and track conversations.
• Introduction of 'Way We Do' software (00:20:11) Craig explains how this software helps manage SOPs and employee manuals effectively.
• The value of modifying processes (00:22:05) Emphasis on customizing borrowed ideas to fit your unique business culture for better results.
• Planning for unexpected...

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.

Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/

Check out their podcast here: https://autorepairmarketing.captivate.fm/

If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind

In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into a range of strategies designed to help auto repair shop owners elevate their business operations through the implementation of the "Profit First" methodology. This approach is centered around the critical aspects of cash flow management, profitability enhancement, and the adoption of effective financial practices. Chris underscores the significance of establishing separate accounts specifically for profit, taxes, and operating expenses to ensure a clear and organized financial structure. He also highlights the necessity of having supportive financial partners, such as banks and accountants, who can provide valuable guidance and support.

Furthermore, Chris encourages shop owners to take proactive steps towards improving their financial health by engaging with educational resources, such as watching a webinar or seeking additional guidance tailored to their specific needs. This episode is proudly sponsored by Shop Marketing Pros, a company dedicated to providing specialized marketing strategies aimed at boosting the visibility and success of auto repair shops. Through their sponsorship, Shop Marketing Pros underscores their commitment to supporting the growth and development of businesses within the auto repair industry.

Introduction to the Episode (00:00:04)

• Coach Chris Cotton introduces the podcast and its focus on auto repair business strategies.

Importance of Profit First (00:01:01)

• Chris discusses the significance of adopting the Profit First mentality for auto repair businesses.

Webinar Promotion (00:02:20)

• Information about an upcoming webinar on implementing the Profit First system is provided.

Understanding Cash Flow (00:03:24)

• The necessity of managing cash flow for successful auto repair operations is emphasized.

Challenges with Traditional Accounting (00:04:35)

• Critique of traditional accounting methods and their inadequacy for auto repair shops.

Profit First Methodology Explained (00:05:46)

• Overview of the Profit First approach and its application in the auto repair industry.

Setting Up Separate Accounts (00:06:58)

• The importance of establishing separate accounts for profit, taxes, and expenses is discussed.

Bank and Accountant Collaboration (00:08:02)

• Challenges in getting banks and accountants on board with the Profit First system are explored.

Incorporating Dave Ramsey's Principles (00:10:16)

• Integration of financial control principles from Dave Ramsey is highlighted for better financial management.

Results of Implementing the System (00:11:27)

• The positive outcomes of using the auto shop profits and cash flow system are outlined.

Call to Action (00:14:44)

• Chris encourages listeners to take proactive steps in managing their shop's finances...

Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:

Watch Full Video Episode

This episode begins with a simple premise. 

Craig recognizes his friend and former co-worker, Jeremy Glassco, as an excellent communicator and a man who asks great questions.

Shortly after introducing Jeremy- you’ll see what Craig means!

While exploring the topic of conversational questions, Craig invites Jeremy to explain his communication journey - which is a unique one.

Jeremy was raised in the jungles of Papua New Guinea.  The son of a missionary family - Jermey, wouldn’t live in the US for more than a few months at a time until he was 17 years old. 

This raised an interesting point - Jeremy highlighted a reality that few people experience, but we can all learn from.  The concept of being a ‘third culture’ kid. A third culture kid refers to those who were raised in a culture other than their parents', and also live in a different environment or society in their early upbringing.

This conversation tackles everything from why asking questions was tactical for Jeremy, to how he came to join (arguably a 4th culture) the automotive industry.  From there - Craig and Jeremy challenge each other's perspectives on the direction that communication is taking in technology like in apps, software, and of course with AI.

While listening, pay close attention to the questions that go back and forth between these two communicators… and enjoy some laughs along the way.

• Watch Full Video Episode

Thank You To Our Partners:

The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.

AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com

AutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software!

App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro”

Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

Contact Information

• Email Craig O'Neill: speakup@craigoneill.net

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.

• Watch Full Video Episode
• Identifying Constraints (00:00:28) AJ discusses the primary constraint to business growth, drawing from his journey as a technician turned owner.
• Personal Experience and Growth (00:01:50) He shares insights on overcoming growth ceilings and emphasizes the importance of mentorship in his journey.
• The Biggest Constraint: Self (00:02:31) AJ identifies the self as the main constraint, urging owners to recognize personal limitations.
• Understanding Business Constraints (00:03:16) He explains the need to identify specific constraints like marketing or process issues for effective growth.
• Building a Strong Team (00:04:10) AJ stresses the importance of hiring the right people and developing a capable team for business scalability.
• Developing Middle Management (00:05:52) He discusses the necessity of creating a middle management layer as businesses grow from multiple locations.
• Hiring and Training Challenges (00:06:40) AJ highlights the significance of effective hiring and training processes in the automotive repair industry.
• Sales Process and Customer Retention (00:08:31) He emphasizes improving the sales process to retain existing customers and identify growth constraints.
• Working "On" vs "In" the Business (00:09:31) AJ reflects on the need to focus on strategic tasks rather than day-to-day operations for business growth.
• Identifying and Prioritizing Constraints (00:10:23) He encourages creating a power list of tasks that contribute to business growth and overcoming constraints.
• Creating Processes for Growth (00:11:26) AJ stresses the importance of documenting processes to ensure scalability and operational efficiency.
• Coaching and Accountability (00:12:56) He discusses using processes as tools for coaching and holding team members accountable for their performance.
• Personal Development and Business Growth (00:14:10) AJ emphasizes the importance of personal development for business owners and how it reflects on their business.
• Reflecting on Personal Constraints (00:15:04) Discussion on identifying personal limitations and the impact of self-awareness on business success.
• Embracing Challenges and Growth (00:15:48) AJ highlights the necessity of facing challenges and learning from failures on the path to success.
• Value of Time and Opportunity (00:17:30) The importance of recognizing time as a valuable commodity and serving the community with gratitude.
• Closing Thoughts on Constraints (00:18:09) AJ concludes by reiterating that personal constraints affect...

• Watch Full Video Episode
• A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945]: https://remarkableresults.biz/remarkable-results-radio-podcast/e945/
• Common Issues with SMS (00:02:05) Widespread issues among shop owners regarding their lack of knowledge about shop management systems.
• Understanding Labor Matrix (00:02:30) The importance of understanding and utilizing the labor matrix feature in SMS.
• Realization of SMS Capabilities (00:03:17) Ben describes the moment when shop owners realize SMS can influence profitability beyond invoicing.
• Owner's Role in Learning SMS (00:05:15) Discussion on the necessity for shop owners to be knowledgeable about their SMS and not delegate responsibility.
• Absentee Ownership Challenges (00:06:25) The dangers of absentee ownership in effectively managing shop systems and ensuring accountability.
• In-Person Training Benefits (00:11:54) Ben highlights the advantages of in-person training for accommodating different learning styles.
• Key Features of NAPA TRACS (00:12:28) Ben discusses top features of NAPA TRACS that excite shop owners, including inventory control and labor matrices.
• Inventory Control Insights (00:13:25) Ben emphasizes the significance of proper inventory management in enhancing shop profitability.
• Proactive Inventory Management (00:16:02) Discussion on the importance of maintaining appropriate inventory levels based on market demand.
• Client Service Rep's Role (00:16:43) Jon discusses the value of having a knowledgeable client service representative to assist with inventory management.
• Choosing the Right SMS (00:18:58) Emphasizes the need for local representation in selecting and customizing shop management systems.
• Reflecting on 2023 (00:20:05) Encourages shop owners to assess their previous year and consider changes for improvement.
• Profitability and Productivity (00:21:12) Explores the relationship between profitability and productivity in shop management systems.
• Understanding Pricing and Labor (00:22:06) Discusses the importance of pricing strategies for parts and labor to increase shop profitability.
• Utilizing Parts Matrix (00:23:30) Introduction of parts matrix profiles to simplify pricing.
• Reporting and Accountability (00:25:01) Highlights the importance of reporting...

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• Darnell's Law School Experience (00:02:31) Darnell shares his memorable graduation moment at Yale Law School with his children present.
• Darnell's Background in Brooklyn (00:03:20) He discusses growing up and overcoming challenges through education.
• Connecting Darnell's Story to Skilled Trades (00:04:32) Carm highlights the relevance of Darnell's experiences to the skilled trades industry.
• Darnell's Journey to Lincoln Tech (00:04:53) Darnell explains his decision to attend Lincoln Tech while working on legal issues in low-income neighborhoods.
• Skills Gap in the Workforce (00:06:39) Darnell discusses the desperate need for skilled workers in various industries he encountered.
• Darnell's Training at Lincoln Tech (00:07:45) He details his enrollment in a machining program and his experience at the Kentucky Advanced Manufacturing Institute.
• Tapping into Hidden Talent (00:09:20) Darnell emphasizes the importance of connecting skilled trades with underutilized talent in communities.
• Need for Skilled Workers in Automotive (00:10:27) Andy highlights the projected demand for automotive technicians over the next decade.
• Parallels in Darnell and Andy's Stories (00:11:36) Andy shares similarities in their backgrounds and the importance of skilled trades for future generations.
• Importance of Alternative Education Pathways (00:12:48) Both speakers stress the need for diverse career paths beyond traditional education.
• Engaging Parents in Career Decisions (00:13:21) Darnell advocates for involving parents in discussions about alternative career options for their children.
• Celebrating Skilled Trades (00:14:57) Darnell expresses his desire to raise awareness about the craftsmanship and opportunities in skilled trades.
• Changing Perceptions of Education (00:15:39) Darnell challenges the notion that success is only achievable through traditional college pathways.
• Personal Educational Experiences (00:20:08) Andy shares his own college dropout story and how he found his passion in the trading business.
• Job Security in Legal vs. Technical Fields (00:20:36) Andy highlights the job security differences between legal professions and technical trades amid automation.
...