Modern Business Operations: AI, Automation, Legal, Procurement, IT, and Ops – Détails, épisodes et analyse

Key Takeaways:

00:00 Introduction.

02:03 Lessons from the music industry’s disruption apply to law.

05:17 Legal services remain traditional despite AI tool adoption.

09:27 Treat contracts as data centers with ROI-driven management.

12:59 Shifts transform professions themselves, not only their workflows.

18:47 AI isn’t a niche; it transforms legal service delivery.

22:06 Information overload demands humane pacing, skepticism and boundaries.

24:46 AI’s societal impact parallels the sweeping industrial revolution.

28:10 Future legal work requires data literacy and cross-disciplinary collaboration.

31:07 Generalists who adapt quickly may outperform narrow specialists.

33:24 Compound progress: improve processes ten percent weekly to transform.

Resources Mentioned:

Marco Imperiale

https://www.linkedin.com/in/marco-imperiale/?locale=en_US

Better Ipsum | LinkedIn

https://www.linkedin.com/company/betteripsum/

Better Ipsum | Website

https://betteripsum.net/

This episode is brought to you by Tonkean.

Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

#Operations #BusinessOperations

On this episode, host Sagi Eliyahu talks with Karthik Rama, CEO and Principal Consultant of Procurement Doctors. With nearly two decades of procurement experience, Karthik shares candid insights about the state of procurement today, the impact of AI and the gap between technology’s pace and procurement’s maturity. They discuss how procurement leaders can prepare for rapid change, why chasing the latest trends is a mistake and what it means to redefine procurement beyond just cost savings. 

Key Takeaways:

00:00 Introduction.

03:12 Why generic frameworks and slide decks won’t survive in the AI era.

06:38 The lack of global standards keeps procurement unstructured.

07:59 How chasing shiny objects every few years undermines real progress.

13:18 The risks of defining procurement too narrowly as only about savings.

16:21 What it takes for procurement to be viewed as a strategic partner.

19:38 Lessons from an automation project that failed despite working technically.

22:09 How layered agentic bots with human support could reshape procurement.

24:45 Why centers of excellence fail when treated as side priorities.

27:39 The importance of growing in breadth before growing in length.

Resources Mentioned:

Karthik Rama

https://www.linkedin.com/in/procurementdoctor/

Procurement Doctors | LinkedIn

https://www.linkedin.com/company/procurementdoctors/

Procurement Doctors | Website

http://www.procurementdoctors.com

This episode is brought to you by Tonkean.

Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

#Operations #BusinessOperations

On this episode, host Sagi Eliyahu is interviewed by Kelly Eliyahu, Senior Director of Product Marketing at Salesforce, to celebrate Tonkean’s 10-year anniversary. In a rare role reversal, Co-Founder and CEO, Sagi, reflects on the vision that started it all, the obstacles overcome and the future Tonkean is building toward. From early product pivots to landing some of the world’s biggest enterprise logos, the episode offers founders, operators and tech leaders a real look into scaling with conviction and evolving ahead of the curve.

Key Takeaways:

(04:12) Process orchestration bridges gaps between human collaboration and technology.

(06:33) AI advancements enable better alignment between human needs and systems.

(09:02) The market now values orchestration and automation more than ever.

(12:15) Pivoting strategies is essential to meet market expectations effectively.

(14:04) Operations teams play a critical role in modern business success.

(18:45) Reframing ideas in familiar terms can unlock support and growth.

(23:29) Personal resilience often parallels entrepreneurial challenges and milestones.

(25:06) Entrepreneurs should focus on asking the right questions, not easy answers.

(33:06) Trust from leading organizations reflects the value of innovative solutions.

(37:01) The future of work lies in transforming how enterprises interact with software and AI.

Resources Mentioned:

Sagi Eliyahu

https://www.linkedin.com/in/eliyahusagi/

Tonkean

https://www.tonkean.com

Salesforce

https://www.salesforce.com/

Gong

https://www.gong.io/

This episode is brought to you by Tonkean.

Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

#Operations #BusinessOperations

Reducing operations expenses while keeping all stakeholders happy? That’s just a typical day at the office for Tommy Yionoulis, Founder at OpsAnalitica.

Tommy and host Briana Okyere discuss:

- the true costs of team members not following processes and systems

- the danger of “pencil-whipping” through checklists

- not allowing team members to let their ego or experience trump processes

This episode is brought to you by Tonkean

Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

As companies grow through acquisitions mistakes will be made. When those mistakes happen both current and new team members should have the opportunity to see leadership shine.

That’s a belief of Michael Bratsafolis, Senior Director, Strategy and Operations & Head of M&A Integration at Twilio, and one that he shared with host Sagi Eliyahu on this episode of Modern Business Operations. Indeed, Michael goes so far as to make his errors visible so that new team members feel safe making mistakes and see that leadership doesn’t try to hide them.

Michael and Sagi also discuss:

- the importance of building extensibility as the company grows 

- how to create an environment of inclusivity of thought

- How culture evolves in fast-growth situations

When Michael joined Twilio they had 300 people and now they are coming up on 8,000 so he’s had to learn everything he’s sharing through experience. Enjoy!

This episode is brought to you by Tonkean

Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

While it’s clear that operations has to interact with many different departments to accomplish its mission, the way those interactions happen varies.

Someone who has adapted her approach to optimize those interactions is Parisa Naseralavi, VP Operations at ServiceNow. On this episode of Modern Business Operations, she joins host Sagi Eliyahu to share her perspectives on how ops professionals can elevate their perspectives to create better outcomes for their companies.

Sagi and Parisa begin the discussion by reviewing Parisa’s path to operations, which had an early seed in her background as an engineer but grew into a love of problem-solving across many concepts and departments.

They also discuss:

- how Parisa learned to better view proposals and projects from the vantage point of the people she was pitching to

- why partial validation and iteration is a winning formula (and a future standard way of thinking)

- why execution won’t matter if you aren’t looking at completed tasks from the right perspective

You’ll also hear Parisa point out that even on the execution level, many operations teams still fall short (and why that’s low-hanging fruit to beat the competition).

This episode is brought to you by Tonkean

Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

One of the benefits of driving standardization is discovering the reasons different departments need information, and in that process learning what benefits might be missing from your value proposition.


That was an eye-opening experience for Cherry Liang, Senior Director, Global Sales Operations & Technical Solutions at TreviPay. TreviPay is a preferred B2B payment method for thousands of corporate buyers and sellers globally, processing $6B in transactions across 32 countries in 19 currencies with 90,000 active buyers.


Cherry and host Sagi Eliyahu also discuss:
- the importance of walking in the shoes of your team; “living their lives,” as Cherry calls it
- trying to make sure creatives don’t get bogged down in repetitive work
- overcoming resistance to change through explaining the value of the changes to internal stakeholders


This episode is brought to you by Tonkean


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

All companies love to grow, but sometimes that growth can be too fast. When that happens, it’s important to have a competent ops team to make sure that a company doesn’t become a victim of its own success.

Someone who has firsthand experience helping her company navigate that fast growth is Camilla Morais, SVP of Operations at Brex. Brex is a financial service and technology company based in San Francisco that offers cash management accounts and business credit cards to technology companies.

On this episode, Camilla chats with host Sagi Eliyahu about:

- why you should think about scale in terms of 6-12 months, not the 5-10 years

- why she’s unafraid of hiring people more skilled than herself

- how to help your team navigate through periods of fast growth with the right processes

This episode is brought to you by Tonkean

Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

A system can be your best friend, but it can also be your worst enemy. Someone who knows this well is our guest for this episode of Modern Business Operations, Susan Beaver, Senior Director, Global Partner Program, Success and Operations at TIBCO. Susan and her team believe that a system is only as good as the business process that built it.   Host Briana Okyere begins the discussion by having Susan share aspects of her nearly three decades of operations experience and how she ended up there after getting a chemistry degree.

They also discuss:- The importance of consistently seeing things from your customer’s perspective- Why systems are often “frenemies”- Ideas and frameworks for fixing broken processes You’ll also hear Susan share an operational mantra of hers, “seek to understand, then to be understood” and how it influences the way she manages. 

This episode is brought to you by Tonkean

Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

‘Big data’ is a concept, and practice, that will only continue to grow as we receive more vectors to enlarge and complicate the data we aggregate.


That’s why it’s helpful to have some guidelines for understanding what big data is and how to use it. Dr. Ken Knapton, Senior Vice President and CIO at Progrexion, did his doctoral thesis on issues around big data and joins host Seth Colaner on this episode of Modern Business Operations. Progrexion has a portfolio of companies that helps people understand what’s in a credit report and what to do about incorrectly reported data.


Ken starts the episode by giving us his background. He started in software development and then progressed when he realized that he didn’t just like solving problems on his own, he also enjoyed showing others how to do the same. This led him to CTO and CIO roles across the tech, health care, nonprofit, and finance sectors.



Ken and Seth go on to discuss:
- Why more data isn’t necessarily better
- How short the shelf life of data can be
- Why Agile has to be implemented as a mindset from the top down: if it gets promoted by IT it can be seen as just a tool, not as a change in thinking


You’ll also hear about Dr. Knapton’s work on the Forbes Technology Council, as well as some of the work he and his peers are doing in that forum.

This episode is brought to you by Tonkean


Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.