Inside the Promotion Room is a career advancement and leadership podcast for corporate professionals who want to get ahead.
Because, there's a conversation happening right now in a room somewhere in your company about who's getting promoted next, and you're not in the room. Most people never are.
Inside the Promotion Room is the show that changes that.
Every week, host Courtney O'Connell (a former Fortune 500 SVP and Head of HR with 23 years inside corporate America) sits down with senior leaders, executives, and career trailblazers to pull back the curtain on what really happens when talent gets assessed, careers get made, and promotions get decided.
This isn't a show about working harder. It's a show about working smarter and understanding the unwritten rules that separate high performers who plateau from the ones who rise.
Each episode goes inside the real stories: the pivotal moments, the relationships that changed everything, the mistakes that almost derailed great careers, and the hard-won wisdom that most leaders only share behind closed doors.
What you'll hear every week:
→ How leaders actually climbed the ladder (and not the polished version - We go deep!)
→ What decision-makers are really looking for in up-and-coming talent
→ The role of executive presence, visibility, and reputation in getting ahead at work
→ How successful people navigated setbacks, politics, and work-life reality
→ The conversations that happen in rooms you're not in and how to make sure your reputation is clear and deliberate
Inside the Promotion Room is for every high-achieving leader who is ready to become the undeniable choice for that next big opportunity.
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Données mises à jour le 11/11/2026
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Overcoming Imposter Syndrome and People-Pleasing at Work With Joan Gaffney
Saison 2 · Épisode 5
mardi 10 novembre 2026 • Durée 32:58
How do you build a fulfilling career without relying on job titles, salary or other people’s approval to feel successful? On The Promotion Room, host Courtney O’Connell talks with Joan Gaffney about career development, imposter syndrome, people-pleasing and finding more confidence at work. Joan shares lessons from her career in marketing, including how to communicate your achievements, make your ideas more persuasive, prepare for interviews and take ownership of your professional growth.Timestamps
0:16 Joan’s early ambitions and path into marketing
1:26 Being among the first in her family to earn college and master’s degrees
2:08 The “automatic programming” of college, career and work
2:48 Job-hopping and looking for career stability
4:22 Why a good salary and title may not bring confidence or inner stability
5:33 Recognizing the patterns that follow you from job to job
6:05 Career turning points, professional development and coaching
7:21 How well-meaning advice can steer your career choices
9:19 People-pleasing, high achievement and outsourcing your self-worth
11:08 Making more deliberate career decisions based on your values
12:16 Being present and understanding pressure in corporate environments
14:19 How personal values like autonomy affect career satisfaction
15:12 Marketing, workplace autonomy and imposter syndrome
17:58 Selling your ideas and communicating your achievements
19:02 Using a consultative approach to build relationships and influence
20:40 Turning projects into evidence of your professional impact
22:15 What it means to be strategic—not just execute tasks
22:56 Why domain knowledge matters for career growth
24:17 What hiring managers value: curiosity and a willingness to learn
26:12 How to show up with presence and curiosity in job interviews
28:55 Why your career belongs to you
29:20 Mentorship, coaching and investing in your professional development
31:14 Joan’s book recommendation: The 7 Habits
Key topics and SEO keywords
Career development, career confidence, imposter syndrome at work, people-pleasing, self-worth, corporate career growth, marketing career, workplace autonomy, communicating achievements, selling your ideas, strategic thinking, interview tips, domain knowledge, mentorship, coaching and professional development.
Successful But Unfulfilled? Why "Fine" Is Stalling Your Career
Saison 2 · Épisode 3
mercredi 4 novembre 2026 • Durée 38:25
Coach Junna Liao shares her journey from $500 in her pocket to financial planner of the year, and how to find what's missing in your career and life.
Episode summary
Many high achievers feel "fine" but unfulfilled. In this episode of The Promotion Room, host Courtney O'Connell talks with transformational coach and MMDC Alchemy founder Junna Liao. Junna grew up in a humble family in China, moved to the U.S. with under $500, and became a three-time global financial planner of the year. She explains why she left finance to help people find fulfillment, how to tell what's missing from what's wrong, and why money and titles rarely deliver lasting satisfaction. Her advice for career change, midlife transitions and personal growth is practical.
In this episode, you'll learn
How to find what's missing in your career and life
Why feeling "fine" can quietly drain your passion
How childhood beliefs can keep you playing small
Why people-pleasing works for an individual contributor but stalls a move into leadership
Why imposter syndrome affects high-achieving leaders, including CEOs
How to define what "having it all" means to you
Timestamps
0:16 Growing up in China and a childhood story that taught her to "stay small"
4:18 Perfectionism, family expectations and the three "approved" careers
10:10 Arriving in the U.S. with under $500
13:53 From Ritz-Carlton assistant to creative director
15:21 The "professional people pleaser"
16:33 The question that changed everything: "What are you doing here?"
18:05 The "big F word": why "fine" isn't enough
22:45 What working with millionaires taught her about money and happiness
26:06 The hike that led to a realization: "You can have it all"
29:21 Practical exercise: identify what's missing
31:13 Leaving a career as a three-time financial planner of the year
34:00 MMDC Alchemy and the mission of "one miracle a day"
36:16 Book recommendations
How to Turn Workplace Enemies Into Career Allies
Saison 2 · Épisode 2
mardi 27 octobre 2026 • Durée 39:58
What if the person making your work life miserable could actually become one of your biggest career advocates?
Navigating office politics, difficult coworkers, and unsupportive leaders is part of corporate life. But how you handle those relationships can make or break your career advancement.
In this episode of Inside the Promotion Room, former Fortune 500 SVP and Head of HR Courtney O'Connell sits down with Michelle Araya, a corporate leader with 25 years of experience in the male-dominated defense industry.
Michelle shares an unexpected strategy she's used to turn workplace adversaries into trusted mentors and career champions. And it's not about playing games, being fake, or winning people over at any cost.
It's about understanding people, building authentic relationships, and learning how to navigate workplace dynamics without compromising who you are.
But this conversation goes well beyond office politics.
Michelle opens up about the personal cost of chasing promotions, the pressure to prove herself as a woman in corporate leadership, and the moment she realized that professional achievement and personal fulfillment aren't the same thing.
In this episode, you'll learn:
How to handle difficult coworkers and unsupportive leaders without damaging your career
A surprising strategy for turning workplace enemies into mentors and advocates
Why building relationships across ALL levels of an organization matters for career growth
How self-awareness and emotional intelligence strengthen executive presence
Why working harder and chasing the next promotion don't always lead to success
How to pursue career advancement without sacrificing your health, family, or happiness
Whether you're working toward your next promotion, navigating office politics, or questioning what success really looks like, this episode will challenge how you think about leadership and career growth.
Why Your Reputation Matters More Than Your Job Title with Chris Lynch
Saison 2 · Épisode 1
mardi 20 octobre 2026 • Durée 43:53
Chris Lynch on corporate navigation, mentorship, and staying real
Courtney reconnects with Chris Lynch about his career in corporate America, from Bank of America to Sony, PayPal, and US Bank. The conversation centers on what really drives success behind the scenes: relationships, authenticity, and learning how to navigate dotted-line management, setbacks, and change without losing yourself.Chris shares how his upbringing in Charlotte, Catholic school, early mentors, and later therapy shaped the way he leads and works. If you care about talent, leadership, or surviving corporate politics with your values intact, this one is packed with practical wisdom.
Timestamps
00:00 - Reunion and why Chris Lynch is such a memorable corporate partner
01:31 - What Chris did at Bank of America and why the work was fun
03:29 - Learning from many styles of leadership and management
04:24 - Career path after Bank of America: Sony, PayPal, and US Bank
06:04 - Growing up in Charlotte and the schools that shaped him
08:34 - First jobs, early influences, and why business started to make sense
08:57 - Childhood dreams, from paramedic to priesthood
11:29 - Why so many leaders are drawn to high-intensity careers
12:08 - Therapy, early memory work, and the role of mentors
14:07 - Childhood operating systems, boundaries, and career behavior
16:46 - How Chris learned to navigate dotted-line relationships
17:58 - Ranking sales managers and earning credibility fast
19:56 - Why performance consulting became a lasting tool
22:43 - Losing his mom, trauma, and learning to celebrate his own life
25:19 - A boss who set him up to fail and what Chris learned from it
Why Your Best Work Is Keeping You Stuck
jeudi 8 octobre 2026 • Durée 23:58
Why Your Best Work Is Keeping You Stuck and What To Do When You're At a Career PlateauCourtney O'Connell shares a solo episode on how high performers get stalled in corporate careers and what it actually takes to move into executive-level roles. She breaks down the difference between being a top performer and being seen as high potential, then gives a practical framework for spotting the blind spots that keep people stuck.Key topics
In this episode, Courtney explains why hard work alone often stops working once you reach mid-career and why promotion decisions shift from output to perception, positioning, and leadership readiness.
She shares her own career story at Deutsche Bank and later as an HR director, including the moment she realized she was being seen as a workhorse rather than a future leader.
Courtney draws a sharp distinction between high performance and high potential, using the example of a manager’s workhorse versus the person who is already operating at the next level.
She identifies three blind spots that stall ambitious professionals:
She explains how behaviors that once got rewarded, like being the first to respond, overexplaining, or knowing every detail, can become liabilities at more senior levels.
Courtney outlines three recalibrations needed for advancement:
She offers a simple executive communication framework: headline, impact, recommendation.
Courtney emphasizes that delegation is development, not dumping work, and that strategic work has to be deliberately made room for in the calendar.
She argues that the biggest blocker is not ignorance but behavior patterns that have been rewarded for years and are hard to see from inside your own mindset.
Timestamps
00:00 - Why Courtney is talking about career plateaus now 01:26 - Hitting the wall after years of quick growth 01:56 - Watching promotion decisions from inside HR 02:52 - What the people getting promoted were doing differently 04:20 - The three blind spots that stall high performers 05:04 - The corporate reality behind promotion decisions 05:58 - Why managers worry about losing workhorses, not just high potentials 07:31 - Why high performance and high potential are not the same 08:37 - What a blind spot actually is09:04 - When a perceived strength turns into a weakness10:29 - How early career praise can become a later-career liability12:20 - Blind spot one: positioning and not being known by decision makers13:19 - How to test whether you are strategically positioned13:47 - Blind spot two: perception and executive presence15:14 - Blind spot three: leadership drag and staying trapped in execution16:31 - Why recalibration is required for the next level17:28 - Recalibration one: move from doer to leader through delegation18:51 - The calendar test for spotting what must be delegated19:21 - Recalibration two: move from expert to executive with concise communication20:15 - Managing stress without spreading it to the team20:55 - Leading through others by setting and holding standards21:23 - Recalibration three: move from proving to positioning22:41 - Why you must state your aspirations out loud23:13 - Why knowing the advice is not the same as changing behavior24:49 - The real payoff: work gets easier when you stop carrying everything25:49 - Introduction to Executive Edge and who it is for
What Executive Presence Really Means (and How to Play the Corporate Game) with Shari Chernack
Saison 1 · Épisode 12
mardi 29 septembre 2026 • Durée 46:47
What does executive presence actually mean and how do you navigate the corporate game without becoming someone you're not?
In this episode of Inside the Promotion Room, Courtney O’Connell sits down with former Chief People Officer and transformation leader Shari Chernack to talk about the unwritten rules of career growth. They unpack executive presence, mentorship, imposter syndrome, tough feedback, corporate politics, career pivots, and why ambitious leaders need to learn how to read the room while staying true to who they are.
Shari also shares a powerful reminder for anyone trying to move up: you own your career. Growth requires knowing when to stretch, when to adapt, and when discomfort is actually telling you to keep going.
Timestamps
00:00 - Welcome and why Shari’s consulting background matters
01:03 - Growing up in New York and almost becoming a lawyer
02:45 - Early marketing roles and realizing the work was not the right fit
03:35 - First consulting role in e-learning and change communications
05:31 - The dot-com bust and the decision to go to business school
06:52 - Learning change management from the inside out
08:06 - Why Dell’s transformation pulled her back into in-house leadership
09:55 - Returning to consulting, then leading a turnaround internally
11:39 - The hardest career pivot and losing the comfort of infrastructure
14:05 - Becoming a chief people officer and learning the role in practice
16:31 - The gap between theory and lived leadership experience
17:26 - “You always know more than you think, and less than you think”
19:34 - Mentors, sponsors, and the value of tough love
What Gets You Promoted? Darrell Fincher-Crusan on the Truth About People-Pleasing and Career Pivots
Saison 1 · Épisode 12
mardi 22 septembre 2026 • Durée 47:14
Courtney reconnects with a former Bank of America colleague for a conversation that goes further behind the promotion room door than most. Darrell spent nine years as a bank collector before making the pivot into HR, eventually rising to head of HR roles across financial services and biopharma, and he's candid about what it actually took to get there: the degrees earned while working full time with two small kids at home, the jobs he didn't get despite being "ready," and the toll of being what he calls a recovering people pleaser. "You can lie to your brain, you can lie to your heart, but you can never lie to your body," he tells Courtney, and the two of them dig into what happens when ambition outruns self-awareness.
This episode earns its place in the promotion room because of what Darrell has seen from the inside of actual talent discussions. He names the exact behaviors that quietly take people off the list for bigger roles, the difference between being productive and being strategic, and why "how you do things is more important sometimes than what you do." They also get into sponsorship as a two-way exchange, why executive presence is really about the energy you're putting off without realizing it, and the one question that separates a good career pivot from a bad one: are you running away from something, or running toward it?
Whether you're managing a team for the first time or eyeing the next seat up, this one leaves you with a real audit to run on yourself, not just a feel-good takeaway.
Timestamps:
00:00 - Welcome back and reconnecting after years apart 00:24 - How Courtney and Darrell first crossed paths at Bank of America 02:58 - The trajectory Darrell thought he was on, and the one he found instead 03:36 - The man behind the resume: growing up in South Bend, Indiana 04:40 - Wanting to wear a suit, and finding his own path there 05:14 - Leaving college, coming home, and landing in collections 05:43 - Nine years as a collector, then the pivot at thirty06:38 - Learning to trust intuition instead of the plan08:19 - Self-inflicted pressure versus family pressure09:00 - Unpacking people pleasing: what it cost him09:39 - "You can lie to your brain, but you can never lie to your body"10:31 - The Body Keeps Score, and Courtney's own health wake-up call14:51 - Head of HR at a fintech during an economic downturn15:33 - Rebuilding HR from scratch at a biopharma company16:58 - His biggest regret, and learning to let go of the work19:03 - Tactics versus strategy: why busy isn't the same as effective21:01 - The three biggest Achilles heels holding strong leaders back23:06 - Is being likable actually a career strategy?24:38 - The manager who shaped how Courtney leads26:40 - The leader who taught him the wrong way to win29:46 - Discretionary effort: the real payoff of leading with respect30:14 - Sponsors and mentors: luck, intention, or both32:42 - Courtney's take: there is no luck, only self-audit33:12 - Knowing when it's time to leave36:22 - Journaling, reflection, and the advice that changed his next move37:38 - Running away from something versus running toward something38:07 - What actually gets discussed behind closed doors in talent reviews39:39 - Why sponsors beyond your own boss matter so much40:41 - The right way to build relationships with senior leaders42:21 - Executive presence, and why people are always watching43:32 - Emotional containment without losing authenticity45:15 - The one thing to start doing this Monday46:15 - Book recommendation: The Untethered Soul
Mandy Wong on being coachable, self-mastery, and rising through corporate leadership
Saison 1 · Épisode 11
mardi 15 septembre 2026 • Durée 47:08
Mandy Wong on being coachable, self-mastery, and rising through corporate leadershipCourtney speaks with Mandy Wong, a Canada Post leader with 15 years in the same organization, about career pivots, taking risks early on, and what actually drives promotion: coachability, trust, and self-awareness. The conversation is especially useful for ambitious professionals trying to balance confidence without tipping into arrogance.We discuss how Mandy moved from a child, youth, and family relations degree into marketing and product roles, why she believed in taking the risk on a one-year term role, and how she reframed fear as a signal to proceed with caution rather than stop. Mandy also shares what changed when she moved from manager to director, and why executive presence is really just presence plus self-mastery. And...why she stopped looking at being an introvert as a professional handicap and started recognizing her style as the superpower that it is. Timestamps00:00 - Welcome to the promotion room and why Mandy’s background matters02:17 - Wanting to make an impact, not just choosing a childhood dream03:11 - University, co-op, and realizing teaching was not the right path06:04 - Supportive family, temp work, and the first step into marketing07:41 - Landing at Canada Post and taking a role without list experience09:35 - Why a one-year term role still felt worth the risk11:13 - Advice to younger professionals: twenties are for experimenting13:56 - Fear as a yield sign, not a stop sign16:12 - The manager to director transition and imposter syndrome19:04 - Why coachability mattered more than list experience20:51 - Confidence without needing to be right23:29 - Self-mastery as the better measure than performative competence26:00 - EQ, self-awareness, and reading the room at higher levels30:01 - The trust equation: credibility, reliability, intimacy, self-orientation32:08 - Building intimacy without being naturally extroverted35:56 - The belief that introversion was the barrier37:25 - Why presence is the real core of executive presence41:17 - Communication as a career accelerant43:38 - Self-promotion, team wins, and sponsorship 47:25 - Career ownership belongs to the person seeking growth50:23 - Planting seeds in others and saying yes when ready53:31 - Surrendering control and letting trust drive outcomes56:09 - Why The Gap and the Gain is one of Mandy’s favorites57:21 - Measuring success by progress, not by what is still missing
Links & Resources
Connect with Mandy on LinkedIn
Ben Brooks on getting hired, standing out, and taking the initiative to create the career you want
Saison 1 · Épisode 11
mardi 8 septembre 2026 • Durée 37:36
My conversation with Ben Brooks focuses on how to create opportunity, prove hunger, and become the person a boss would fight to keep. In this episode, Ben shares specific lessons from merit-based environments, career pivots, and the difference between being technically good and being promotable. He also explains why clarity, attitude, and visible initiative matter more than polished resumes.Timestamps00:19 - Growing up in Austin and northern Colorado02:26 - First jobs and the pull of corporate life03:49 - Why Enterprise was a powerful first internship04:19 - Meritocracy, metrics, and branch rankings06:24 - Sales training through rental-car discovery07:57 - Handling customer frustration and operational failures09:49 - Why first jobs shape executive instincts10:36 - Losing a dream job and regrouping after graduation11:31 - How a professor and alum helped him land at Lockheed12:27 - Security clearance, classified work, and a rough start13:55 - Learning contracts, vendor management, and Lean Six Sigma16:32 - Why the government program eventually collapsed18:07 - Mentorship, variety, and deciding to leave Lockheed20:00 - Choosing consulting over a longer corporate path21:42 - Finding Mercer through industry curiosity and a bold target23:33 - Writing a direct pitch to a group President 24:58 - The FedEx package and an unexpected response26:14 - Why specificity and value matter in networking27:09 - Hustle, anxiety, and being committed without being attached28:52 - “You’re going to get what you work for”30:27 - Evidence of hunger versus vague ambition32:28 - Rejection, experimentation, and building enough surface area for luck35:29 - Threshold skills versus differentiating behaviors37:26 - Surviving the financial crisis and pitching internal change38:26 - Co-founding an LGBT employee resource group39:22 - A one-slide pitch that led to an executive response in minutes40:48 - Landing an HR rotation and later becoming an HR executive42:50 - The biggest gut-punch mistake: choosing fun over importance43:34 - Doing the ugly work that removes pressure from your boss45:11 - The idea of being someone your manager would fight to keep46:31 - A simple question that changed manager relationships47:38 - What executives really notice in promotion decisions48:37 - Why emotional regulation matters as you move up50:45 - Book recommendation: Four Thousand Weeks53:20 - Clarity on what you want and how to get itKey Takeaways
Be specific about what you want in your career
Links & ResourcesConnect with Ben on
Michelle Martin on Self-Belief, Office Politics, and the Real Path to Promotion
Saison 1 · Épisode 10
mardi 1 septembre 2026 • Durée 56:00
Michelle Martin's career didn't start in a boardroom. It started as a temp garbage collector at a waste management company in Hamilton, Ontario, a job she took because she needed the money, not because she had a plan. Decades later, she was a Director of Fleet Maintenance at a Fortune 500 environmental services company, one of the few women to reach that level in a male-dominated industry.In this episode, Courtney sits down with Michelle to trace that entire arc: coming back from maternity leave and asking her manager, point blank, what she needed to do to get promoted; hitting a wall with a senior leader who made it clear he wasn't rooting for her; and the moment in an interview she knew she wouldn't win where she realized she was no longer asking for anyone else's validation.Michelle and Courtney get specific about what it actually takes to move up once the work itself stops being the differentiator, including how to talk to senior leaders in the language they respond to, why the questions "who do you want to be" and "how is this place better because of your leadership" belong on a recurring calendar reminder, and why letting go of doing the work yourself is often the hardest transition in a leader's career. They also dig into a feedback moment that caught Michelle off guard: a new supervisor telling her that her actions made it seem like she thought her employees weren't smart, and what it looked like to sit with that instead of defending herself.If you've ever wondered what's actually said behind closed doors about who gets promoted, or you're dealing with someone at work who has already decided you're not getting the job, this conversation is for you.Timestamps- 00:15 - Welcoming Michelle Martin- 00:38 - Growing up in Hamilton, Ontario, and wanting to be an ER doctor or a cop- 02:03 - Dropping out of high school and starting out as a temp garbage collector- 05:38 - Coming back from maternity leave and asking directly for a path to promotion- 08:08 - The turning point: "But do you believe in yourself?"- 14:12 - The interview she knew was already decided, and the boss who wasn't a fan- 17:25 - Dealing with a blocker who won't get out of your way- 19:57 - What Leadership and Self-Deception taught her about letting go of the fight- 21:42 - The move to the US and the career acceleration that followed- 26:58 - Becoming a Director in a male-dominated industry- 30:57 - The three questions Michelle revisits every year- 35:16 - Letting go of doing the work yourself: patience, empathy, and delegation- 40:50 - The feedback that caught her off guard: "You think less of your employees"- 45:38 - Dale Carnegie, likability, and why asking for help builds relational capital- 50:45 - What's actually said behind closed doors about who gets promotedConnect with Michelle on - The Speed of Trust - Stephen Covey- Crucial Conversations - Stephen Covey- Crucial Accountability- Leadership and Self-Deception - The Arbinger Institute
About the guest
Junna Liao is a transformational coach and founder of MMDC Alchemy. She is a former three-time global financial planner of the year and has helped about 800 people turn big ideas into reality.
Getting ahead isn't just about what you accomplish. It's about how you lead yourself, how you build relationships, and the career you're intentionally creating.
Timestamps
(00:00) Courtney welcomes Michelle and opens the conversation
(00:34) Growing up between Nashville and Costa Rica
(02:33) How cultural background shapes leadership
(07:14) Choosing business, then moving into procurement
(08:49) The first decade of corporate life in a traditional company
(10:49) Discovering facilitation, coaching, and transformation work
(12:28) Why the inner voice gets louder when something is off
(15:23) The women who made early career growth harder
(18:40) Reframing scarcity and creating “queen” support
(21:32) When criticism is really projection
(23:59) Turning a villain into a mentor
(25:07) Why networking has to include every level of the organization
(28:40) Work-life balance, motherhood, and priorities
(31:34) Whether balance holds you back from advancement
(35:32) Why spouses and partnerships deserve more intentional attention
(38:42) Achievement does not equal fulfillment
(39:48) Why many people do not know what they really want
(42:14) What future leaders need beyond experience
(44:37) Self-awareness, triggers, and the “why” behind ambition
(47:55) Shadow work and understanding what gets triggered
(48:41) Book recommendations: Let Them and The Untethered Soul
(52:25) Focus, energy, and where to invest attention
(53:09) Closing thoughts on creating a culture of being seen and heard
🎙️ Inside the Promotion Room - real conversations and insider perspectives on leadership, executive presence, and what it really takes to advance your career.
29:47 - What the “villain” taught him about trust and resilience
33:30 - Embracing corporate instead of resenting it
34:28 - Being promised a director title and learning titles are not the point
36:55 - Breadcrumbs, values, and recognizing what work really energizes you
39:42 - How trauma can create a mask and what it costs over time
44:49 - Knowing when it is time to leave a role
46:29 - Sleep on it before reacting: making better decisions under pressure
52:29 - What people miss about talent conversations behind closed doors
54:41 - The importance of authenticity, advocacy, and being in the room
56:46 - SVP promotion, hard work, and the grind behind success
58:21 - Finding a company culture that matches your values
60:01 - Asking for help as an executive-level skill
62:14 - Strategic relationship building without sucking up
66:24 - Celebrating wins, self-promotion, and making sure your work is seen
68:52 - A book recommendation on performance consulting
72:36 - Final reflections on profit, purpose, and helping the next generation
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