Explorez tous les épisodes du podcast I See What You're Saying
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Accelerate Your Leadership with High Impact Communication Techniques | Michael Delisser | Ep. 134
24 Dec 2025
00:58:47
In this episode, we dive into the key communication skills that set impactful leaders apart with expert guest Michael Delisser. We explore the crucial differences between self-awareness and self-perception, uncover common communication habits that hold leaders back, and learn actionable strategies for receiving feedback and turning data into insights. Through real-world examples and practical frameworks, we discover how to influence others, adapt to different personalities, and drive lasting results. By the end you’ll know how to strengthen relationships, lead effectively, and unlock your true leadership potential in any organizational setting.
Timestamps:
(00:00) - Michael Reddington welcomes Michael Delisser
(03:08) - Three key high-impact communication skills for leaders.
(06:11) - Common ineffective communication habits in leaders are discussed.
(08:45) - Exploration of why people interrupt and where those habits originate.
(12:24) - Difference between self awareness and self perception explained.
(14:46) - How to receive feedback and use it for self improvement.
(19:07) - The importance of balancing different personality types in teams.
(28:10) - Turning raw data into actionable insights.
(32:00) - The three means of persuasion based on Aristotle introduced.
(46:03) - Strategies for influencing without authority shared.
Build Trust and Earn Commitments With Character-Based Leadership Approaches | Kevin Basik | Ep. 133
17 Dec 2025
01:07:31
In this episode, we dive into the essential components of leading with character alongside guest Kevin Basik, a seasoned Air Force leader and behavioral scientist. Uncover the three foundational elements of character-driven leadership, explore actionable strategies to build and maintain trust, and discuss how leaders can create environments that empower others to reach their full potential. Through relatable stories and practical frameworks, Kevin reveals how vulnerability, accountability, and clear communication transform teams and organizations. Gain powerful insights and proven techniques for becoming leaders of character in any setting.
Timestamps:
(00:00) - Michael Reddington introduces Kevin Basik and the episode.
(03:40) - Kevin Basik explains what it means to be a leader of character.
(04:49) - The three components of leading with character are discussed.
(11:07) - The four levers for successful leadership are revealed.
(15:57) - Clarity in communication and expectations is emphasized.
(23:09) - The Pygmalion and Gollum effects in leadership relationships are explored.
(35:35) - Challenges in developing others with technical expertise are addressed.
(39:14) - The "sayback" technique for clarifying expectations is explained.
(44:04) - "Equifinality" and outcome-focused leadership are defined.
(58:26) - The importance of elite cultures and consistent standards is highlighted.
Discover How Humor Can Be Learned and Harnessed in the Workplace | Andrew Tarvin | Ep. 124
15 Oct 2025
01:02:36
In this episode, we dive into the transformative power of humor in the workplace with comedian, author, and consultant Andrew Tarvin. We explore the science and art behind humor, distinguish between comedy and everyday levity, and reveal seven essential humor competencies that anyone can learn to drive engagement and effectiveness. From practical techniques like the comic triple to strategies for reading the room and staying appropriate, we uncover valuable ways that humor boosts problem-solving, increases connection, and creates a true competitive advantage. Join us as we unlock actionable insights to elevate our professional relationships, productivity, and everyday interactions through the skillful use of humor.
Timestamps:
(00:00) - Introducing Andrew Tarvin, comedian and workplace humor expert.
(04:54) - Andrew explains why humor is a valuable professional skill.
(09:19) - Difference between humor and comedy in the workplace.
(11:06) - Humor as a learnable skill and Andrew’s journey to being funnier.
(14:55) - Seven humor personas and competencies discussed.
(19:33) - Importance of practicing humor safely and learning from feedback.
(25:20) - Research on appropriate versus inappropriate workplace humor.
(31:32) - Applying humor as a problem-solving tool.
(39:43) - The four styles of humor and workplace appropriateness.
(58:23) - Andrew’s “one smile per hour” strategy for daily humor.
Leadership Principles for Building Champion Organizations and Sports Teams
24 Jan 2024
01:26:10
In this episode, we speak with Jeff Dudan, a visionary entrepreneur whose leadership principles have propelled multiple successful organizations and sports teams. Jeff emphasizes the transformative power of hands-on human involvement, the strategic importance of skilled partnerships, and the essentiality of professional management in building high-performing teams. From fostering an intentional culture and resolving conflicts to the role of emotional intelligence in leadership, Jeff provides practical guidance for anyone looking to create champion organizations and sports teams. Tune in to this episode to unlock the wisdom that can elevate your leadership and team-building skills to new heights.
Timestamps:
(00:00) Recognizing expertise, discussing impact as CEO.
(07:08) Pride in franchise's impact on employees, community.
(15:22) Passionate about franchise business and wealth creation.
There Can't Be One Single Story - Leadership Lessons from the YPO Global Chairman
17 Jan 2024
01:09:38
In this episode, we dive into the power of storytelling and the value of multiple perspectives in leadership. As we unpack the leadership lessons from YPO Global Chairman, Raymond Watt, we discover the importance of empathy, vulnerability, and open communication. We learn how embracing complexity and understanding diverse stories can connect us and lead to personal growth. If you're looking to enhance your leadership skills and embrace personal growth, this episode offers valuable lessons and practical advice from a global thought leader.
Timestamps:
(00:00) Explore education and networking opportunities online.
(06:29) Learning and growth through connection and change.
(14:28) Trust comes from vulnerability and common experiences.
(19:27) Encourage listening, universal human experience, common connection.
(22:48) Supporting Abby emotionally through her business struggles.
(28:21) Misunderstood empathy, quick solutions are not enough.
(32:24) Pushing boundaries to be authentic and vulnerable.
(40:14) Recognize triggers, embrace vulnerability, and communicate openly.
(44:18) Desire for understanding and control in life.
(50:25) Board meeting outcome was good, but a member felt bullied.
(57:27) Assess, support, listen, adjust for bank manager loan.
(01:02:35) YPO facilitates personal growth and success.
In this episode, our guest Loren Greiff, shares invaluable insights for excelling in job interviews as a candidate.
From the importance of genuine relationship-building to beating hiring algorithms, Loren's expertise provides a comprehensive guide for navigating the interview process with confidence and authenticity.
Discover actionable strategies for showcasing your skills, developing communication agility, and standing out in a competitive job market.
If you're seeking to enhance your interview performance and secure the next step in your career, this episode is packed with valuable advice that you won't want to miss.
Timestamps:
(00:00) Introducing Loren Greiff.
(04:26) Candidate excitement backfires, leads to reprimand.
(08:45) Hiring manager's role and candidate's responsibility emphasized.
(10:41) Encourage hiring managers to clarify job impact.
In this episode, Allison O'Brien and Michael Reddington delve into the transformative power of effective listening and self-awareness in communication. From understanding different filters of listening to navigating high-stakes decision-making, we unearth invaluable insights for personal and professional growth. Through practical strategies and real-life examples, we illuminate the path to fostering genuine connections, achieving intended outcomes, and amplifying leadership impact. Join us in this episode to unlock the keys to enhancing your communication skills and elevating your leadership potential.
Timestamps:
(00:00) Allison O'Brien discusses improving listening and communication.
(07:09) Corporate communication trainer specializing in listening intelligence.
(11:57) Research shows 4 main listening habits.
(17:18) Listening intelligence: self-awareness of conversation dynamics.
(21:54) Effective listening leads to powerful problem-solving collaboration.
(31:23) Listen intently, be open-minded, and value diverse perspectives.
(35:56) Be aware of how you're perceived by others.
(43:16) Speaking without listening leads to ineffective solutions.
(48:37) Importance of listening for successful people.
(53:26) Engage people in the why, improve performance.
(56:07) Start with assessment, be present, avoid distractions.
In this episode, Michael Reddington and guest Wayne Hoover deliver powerful insights on the unexpected paths that lead to uncovering truth. From the art of empathetic interviewing to the impact of coaching and teaching, their conversation digs deep into the human connection and its pivotal role in successful interviews and interrogations. Gain valuable perspective on the importance of empathy, honesty, and strategy in communication, along with the profound impact of understanding and genuine connection. Join us as we unravel the secrets to building meaningful rapport and navigating difficult conversations with integrity and skill.
Timestamps:
(00:00) Introducing Wayne Hoover
(06:56) Impact of Certified Forensic Interviewer designation in interactions.
(16:07) Most people make regrettable choices based on circumstances.
(18:47) Emotions cloud judgment when parenting teenagers.
(26:13) What was the most important college class?
(28:18) Understanding theater helps with empathy and connection.
(37:34) Teaching vs. interviewing, resonating with an audience.
(39:38) Listening, tone, and eye contact are crucial.
(46:31) Encouraging critical thinking in teaching and coaching.
(52:08) Learning coaching skills translates to helping others.
(57:27) Unexpected connections lead to life-changing moments.
(01:02:01) Uses technique to elicit truthful responses effectively.
(01:06:49) Challenging moment leading committee with argumentative individuals.
(01:10:24) Expressing gratitude, sharing insights, and the importance of rapport.
In this episode, host Michael Reddington and guest Robert Skrob delve into the crucial link between customer retention and effective relationship-building. Discover the strategies to go beyond traditional sales tactics, and explore the power of building lifelong relationships in the subscription model. Skrob offers invaluable lessons and practical advice for enhancing customer relationships and driving long-term success in the ever-evolving subscription business landscape.
In this episode, we have the pleasure of welcoming Ed Hart, a seasoned professional with extensive experience in family businesses and leadership. As the Senior Vice President of the Center for Family Businesses at First Bank, Ed brings his wealth of knowledge and expertise to our discussion. From navigating the unique challenges of family-owned businesses to fostering open communication and transparency, Ed sheds light on the dynamics and intricacies of leadership within these organizations. Join us as we explore the importance of recognizing strengths, embracing diversity, and fostering relationships in the context of family businesses.
Timestamps:
(00:00) Discussion with Ed Hart on family-owned businesses.
(06:25) Experiencing challenges, celebrating victories, and helping families.
(11:21) Open communication is key to resolving conflict.
(17:23) Understanding and observing others without speaking.
(22:27) Family businesses should prioritize family over business.
(28:16) Part-time job leads to unconventional shoplifting incident.
(36:32) Provide opportunities, support and resources for success.
(37:50) Encouraging problem solving and critical thinking skills.
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How Wrestling, Jiu Jitsu, and Serving in the Marine Corps Set the Perfect Foundation for a Career in Human Resources
06 Dec 2023
01:21:09
In this episode, Howie Boroughs, a former Marine Corps officer and jiu-jitsu black belt, shares how wrestling, military service, and combat training laid the perfect foundation for a successful career in human resources. His unconventional journey from combat leadership to HR director at a Fortune 500 company highlights the importance of adaptability, lateral communication, and identifying potential in others. Gain valuable insights on leadership, hiring, and the transformative power of jiu-jitsu. This episode is a must-listen for anyone seeking unconventional career inspiration and practical HR strategies.
Timestamps:
(00:00) Fascinating conversation on leadership and understanding people.
(06:15) Marine Corps assignment offers cultural and personal growth.
(12:10) Transitioned from business operations to successful recruiter.
(19:47) Marine Corps and Army unite for joint operation.
(25:14) Lessons in trust, diplomacy, and cultural adaptation.
(27:03) Third country nationals support US military missions.
(36:05) Train, teach, guide, and support to develop leaders.
(40:20) Internal candidates scrutinized, external candidates given passes.
(44:13) Choosing Howie may solve short-term, but not long-term.
(52:42) Evolving thoughts through interactive, open-minded conversation.
(54:43) Ideas and athletic accomplishments.
(59:58) Learning Brazilian jiu jitsu.
(01:10:01) Encouragement to learn and succeed in training.
(01:10:58) Learning concepts, not just specific techniques. Mental/physical improvement, problem-solving, confidence, camaraderie.
(01:17:30) Howie shared valuable leadership insights and experiences.
In this episode, host Michael Reddington and guest David Dye emphasize the importance of fostering human-centered leadership in driving results through relationships. They explore the pivotal role of relationships in driving results, combatting the allure of fear-based leadership, and fostering a culture of courageous dialogue. From personal anecdotes to professional insights, they provide a captivating discussion on the intersection of human-centered leadership, accountability, and compassionate communication.
Timestamps:
(00:00) Let's Grow Leaders, focuses on human-centered leadership and practical skills.
(05:41) Nonprofit work, mentoring, COO to CEO, leadership training, blogging.
(10:42) Author initially ignored, later married, the seminar attendee.
(16:35) Optimism and its influence on their life and work.
(25:44) Results and relationships can coexist even in tough decisions.
(30:09) Many people don't speak up with their ideas, lacking encouragement.
(33:09) Encourage leaders to ask specific, courageous questions for ideas and feedback from the team and frontline reps.
(40:37) Fear hinders leaders from implementing change
(42:50) Strive for a balance between clarity and curiosity in building an innovative culture.
(51:00) Fear of not getting credit for ideas hinders sharing in corporate culture; leaders should give credit to make a difference.
(52:58) Understanding the difficulty of confessing and empathizing with others.
In this episode, negotiation strategist Christine McKay and host Michael Reddington delve into the intricate world of negotiations and the importance of building relationships. They discuss the power of empathy, transparency, and strategic process management in achieving mutually beneficial outcomes. McKay shares her expert insights on controlling emotions, evaluating behavior, and the significance of contracts in negotiation. Don't miss out on the opportunity to unlock the secrets to effective negotiation strategies with Christine McKay.
Timestamps:
(04:02) Introduction of a new product that visually represents contracts for easy risk assessment.
(09:03) Importance of having a negotiation process: saves time, generates revenue, crucial when dealing with large companies.
(14:22) Strategic value and leverage created by negotiation process and control; importance of not giving up too soon.
(16:18) Key aspects of negotiation: listening, adapting, transparency.
(24:07) Effective negotiators create room for exploration and reflection.
(37:15) Plan to move production to new plant, add a 3rd shift to existing plant.
(42:11) Negotiation is about connecting with people, showing empathy, and finding solutions beneficial to all.
(46:06) Not relying on body language to detect lies, but paying attention to microexpressions.
(49:53) Understanding others' reactions is more important than determining if they're lying, as it provides strategic intelligence for effective communication.
(54:24) Importance of understanding contract details like payment speed, margin, and potential impact on strategy.
(01:00:00) Appreciation for Christine's great ideas and three-step process. Links to book, website, and podcast included. Thanks to all listeners and sponsors.
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How Crisis Negotiation & CBT Techniques Improve Listening | Andy Fairie
08 Oct 2025
01:04:36
In this episode, we dive into the essential listening and communication skills that truly make a difference in challenging conversations, with insights from retired police inspector, crisis negotiator, and cognitive behavioral therapist Andy Fairie. We explore the powerful distinction between listening and problem-solving, practical techniques for de-escalating heightened emotions, and the art of earning the right to have our say. Through real-world examples and actionable frameworks, we discover how their approach can enhance understanding, build trust, and transform how we connect with others—even in the most intense moments. Join us as we uncover practical tools to improve both our personal and professional conversations in this insightful and value-packed discussion.
Timestamps:
(00:00) - Introducing guest Andy Fairie, retired police inspector and author.
(04:50) - Why "listening is not problem solving" in crisis and everyday life.
(08:23) - Example of crisis negotiation and power of simply listening.
(13:56) - Building trust through small gestures and genuine connection.
(16:01) - Pitfalls of telling people to "calm down" or "I understand."
(17:55) - Emotional labeling as a tool for de-escalation.
(25:25) - Andy explains the SIMPLE framework for effective listening.
(38:04) - How to use "I when because" statements to express impact.
(45:05) - Importance and technique of practicing breathing for calm communication.
(51:16) - Research on empathy in policing and the risk of compassion fatigue.
In this episode, networking expert Julie Brown emphasizes the power of strategic introductions. From leveraging existing connections to reaching out to dormant ties, she shares practical tips for building strong relationships. Join host Michael Reddington and Julie as they discuss the importance of networking for career success, navigating networking challenges faced by women professionals, and implementing cross-silo communication strategies within organizations. Discover the value of networking and the transformative impact it can have on your professional life.
Timestamps:
(05:33) Networking expertise developed inadvertently during fractional business development.
(13:22) MIT study suggests seeking solutions from diverse connections, avoiding homogeneity.
(17:19) Holistic networking approach, defining beyond job roles. Advocacy for a deeper connection through a list-yourself approach.
(23:46) Networking value not tied to title; everyone has influence. Building relationships opens doors to connections and opportunities.
(28:07) Gender differences in networks; strategic networking tips for diverse connections.
(31:36) Utilize strategic introductions, research, committees, and networking beyond events for effective networking.
(40:47) Employee retention and company culture; focus on internal networking, inclusive culture, and resource groups.
(45:08) Yoga for employees and establish resource groups.
(48:57) Exploring multiverses and creating frameworks for external decisions.
The Strongest Evidence is What Your Customers Tell You
08 Nov 2023
01:02:51
In this episode, host Michael Reddington and guest Graham Drew delve into the power of customer feedback and effective listening in improving sales strategies. Graham, founder of Cognis Consulting, shares his expertise on gathering valuable information from customers and explains how it can lead to better partnerships, longer-lasting relationships, and problem-solving for buyers. With personal anecdotes, practical advice, and insightful discussions, this episode is a must-listen for professionals looking to enhance their sales effectiveness and understanding of the customer perspective. Join Michael and Graham as they uncover the strongest evidence: what your customers tell you.
Timestamps
(00:00:05) Meet Graham Drew, a business development and procurement expert.
(00:06:40) Graham's career journey: from global buying function to sales effectiveness.
(00:14:56) Graham helps sales teams understand the buyer's perspective.
(00:18:46) Sales professionals prioritize clients and results.
(00:23:38) Effective interview setup and open-ended questions.
(00:30:46) Understanding sales process delays and avoiding leading questions.
(00:34:52) Identifying disconnects in sales stories and expectations.
(00:42:05) Using customer feedback to drive change in sales.
(00:43:46) Success in engaging customers differently.
(00:50:43) Learning from professionals with diverse backgrounds.
(00:57:56) Factors considered in deals and their impact.
Leadership Lessons From Supporting Disabled Adults
01 Nov 2023
01:05:31
In this episode, we're honored to have David Casper, the CEO of Union Diversified Industries (UDI), an organization dedicated to serving adults with developmental and intellectual disabilities.Throughout the episode, David shares his journey, emphasizing the importance of inclusion, understanding the challenges faced by disabled individuals, and the impact of even small gestures. UDI, with over 85 employed adults with special needs, is changing the narrative around disabilities. Whether you're a business leader, caregiver, or someone seeking a broader understanding, this episode offers valuable insights on leadership and the support of disabled adults.
Timestamps
(00:00:05) Introduction to David Casper, CEO of Union Diversified Industries.
(00:06:00) David's diverse career path, from fashion to managing a jewelry store and working with juvenile offenders, ultimately becoming the CEO successor at UDI.
(00:11:28) UDI employs disabled adults, focusing on enhancing lives and planning expansion into various sectors, with staff meetings centered around this goal.
(00:16:18) Helping a troubled juvenile defender transform by enabling them to ask without shame, emphasizing the challenges they face.
(00:24:01) Supporting artistic passions and investing in individuals, valuing unique abilities, and experiencing the emotional journey of caring for others.
(00:30:38) Adapting to others' communication styles for better connection.
(00:34:58) The importance of a diverse perspective for understanding and effectively communicating with individuals who may have different challenges or preferences.
(00:37:48) Preparing teams for change, identifying their needs, and helping them understand and implement change effectively.
(00:43:59) Bridging the gap with transparency and self-effacing humor when joining others' journeys.
(00:47:15) The benefits of inclusive education and providing opportunities and responsibilities to individuals with disabilities.
(00:52:33) Treating people with disabilities with respect, avoiding assumptions about their abilities, and supporting their meaningful work opportunities.
(00:58:00) Emphasizing the importance of supporting the success of employees with disabilities in the workplace under the ADA.
Join us in this episode as we explore the world of non-confrontational interrogation with renowned guest Dave Zulawski. Delve into the genesis of his groundbreaking methodology, the ethical considerations in obtaining truthful information, and Dave’s personal journey from geology to a passion for non-confrontational techniques.
Timestamps:
(00:01:39) Dave’s significant impact as a mentor and friend.
(00:07:15) Transition from geology to a special agent for a railroad, becoming a polygraph examiner, starting a business.
(00:13:33) Personal journey from job changes to finding the non-confrontational approach after facing difficulties with lying and confrontation.
(00:26:10) Recognizing the importance of incorporating new ideas to protect individuals and avoid wrongful convictions.
(00:31:27) Three areas of ownership in investigations and interviews: evidence collection, interviewing techniques, and verification of information.
(00:37:23) The benefits of recording conversations for silent feedback.
(00:38:32) Valuable advice on setting up video statements and avoiding giving others control.
(00:44:18) The evolution of non-confrontational protection against various challenges, including training and evidence.
(00:50:10) A personal experience with top interrogators during an unexpected introductory statement.
(00:59:13) Reflections on bringing in new employees and trusting them to represent the company.
(01:03:03) Discussion of succession planning and financial challenges in their business.
(01:06:51) The considerations when starting a business, including value, reputation, trained staff, and internal transfers.
(01:14:25) Zulawski's impact on over a million people and society through solved cases and forged relationships.
Applying Investigation Skills to Sales and Leadership
18 Oct 2023
00:49:02
In this episode, we explore the connections between investigative skills, sales, and leadership with Stefanie Hoover. We delve into the ethical use of persuasion, evaluation, and questioning techniques, emphasizing intent and motivation. Stefanie shares insights on building rapport, questioning information, and the parallels between interrogation and closing sales deals.
We also discuss handling dishonesty in personal life and fostering responsible behavior in children. Whether you're a salesperson, a leader, or simply interested in effective communication and decision-making, this episode provides valuable insights and practical tips. Dive in for a thought-provoking exploration of investigation, sales, and leadership.
Timestamps:
(01:08) Episode overview on applying investigation mindset, interview skills, and relationship-building across roles.
(04:39) Transition from loss prevention to forensic interviewing and eventually to sales.
(09:11) The importance of understanding how people react in their environment in business conversations.
(12:10) Ethical use of interviewing and persuasion techniques, focusing on intentions and motivations for better outcomes.
(14:41) Success in conversations relies on effective variable management and authenticity.
(18:58) The role of practice in interrogation success.
(22:23) Sales training emphasizes active listening and addressing customer needs.
(27:54) Strategic questioning through understanding the conversation and timing.
(30:46) Success through skepticism and thorough research.
(33:22) Challenges and advantages as a female interviewer.
(38:37) Balancing personal life and parenting to raise responsible children.
(40:18) Dealing with children's lies by finding alternative approaches.
(44:58) Connections with Wayne and Brooke.
(47:38) The importance of recording and analyzing interviews for skill improvement.
Today's episode explores the significance of patience and perseverance in personal and professional contexts. Our guest, Fred Edwards, brings extensive leadership and community service experience to the table. We discuss seeking validation, driving growth within organizations, and the role of organizational culture in progress. Tune in to discover how these lessons apply to various aspects of life, including diversity in teams, cultural understanding, and the power of active listening.
Timestamps
(00:00:47) Fred's influential leadership in community organizations and business.
(00:08:05) Transition from science to people-focused work preference.
(00:14:54) Importance of humility and situational awareness in leadership and sales.
(00:16:25) Challenges faced by technical experts in building relationships.
(00:24:00) Leadership awareness in corporate settings, allowing relevant responses and maintaining composure and respect.
(00:29:48) Value of saving face and respecting others in both Asian and American business cultures.
(00:33:36) Communication challenges in business decisions due to hierarchy, language barriers, and cultural differences.
(00:40:35) Impactful community involvement in education through the Union County Education Foundation.
(00:45:25) Attracting dedicated individuals through philosophy, expectations, and strategic vision.
(00:52:49) Problem-solving and commitment fulfillment through active listening and perseverance.
(00:55:31) Building trust in leadership through commitment follow-through and prioritizing others' concerns.
Welcome to another episode of "I See What You're Saying.” Our guest today is Pat Combs, an Olympic baseball champion turned successful behavioral development expert. Pat's journey, from winning a gold medal to coaching youth sports and business leaders through Teamalytics, is truly inspiring. Join us as we dive into Pat's experiences as both a player and a coach, and discover valuable insights from his book, "More Than the Score." We'll also discuss how Pat's coaching approach applies to various life aspects.
Timestamps:
(00:01:05) Engaging discussion with author Pat covering leadership, coaching, parenting, and concepts from his book.
(00:04:40) Former US Olympic baseball team member transitioned from baseball to ministry, then pursued a business degree, specializing in leadership and behavioral development.
(00:09:31) Coaches who genuinely care about players make a significant impact.
(00:13:36) Sports are about kids' development and life lessons.
(00:15:20) Importance of learning from mistakes and parental support in sports.
(00:19:35) Focus on talent development, hard work, discipline, and enjoyment rather than solely reaching college or pro levels.
(00:22:49) Techniques for encouraging kids to practice sports willingly.
(00:25:15) Building bonds and having fun with children through activities.
(00:28:24) Balancing individual talent with teamwork in sports and various environments.
(00:31:54) Transition from sports to business, mentorship, and behavioral changes.
(00:37:24) Trust, communication, and feedback in leadership.
(00:38:51) Building high-performing teams through positive environments, applicable in sports and corporations.
In this episode, we're diving into the world of cross-cultural communication, a skill that's absolutely crucial in today's global economy. Our guest, Philip, brings a wealth of international experience to the table, and he'll be sharing common communication slip-ups, cultural insights, and the importance of emotional intelligence in forging strong global connections.
Timestamps
(00:00:43) Introducing Philip Auerbach, global business expert on communication abroad
(00:07:41) American arrogance, cultural assumptions, language barriers, and communication differences.
(00:13:55) Tailoring praise and criticism: Asians self-deprecate for modesty, Americans may lack confidence. Adapt responses based on the situation.
(00:18:46) Translation agency brochure claims superiority but sounds arrogant when translated; AI lacks cultural understanding.
(00:21:39) Pride in association and government propaganda are not unique to the United States.
(00:27:44) Discussing the offense caused by disregarding hierarchy and assuming equality in relationships.
(00:35:39) Japan: Importance of business card etiquette, attire (jacket/suit); other cultures emphasize trust-building through conversation before business talks.
(00:39:26) Cultural awareness enhances global communication; adapt to diverse audiences, personalize communication, acknowledge cultural impact on styles.
(00:43:09) Working lunch fosters trust through proper etiquette and personal interactions before business discussions.
(00:51:04) Writing advice: Be humble and precise, avoid arrogance.
(00:56:46) Translation and AI limitations due to context and outdated knowledge, potential accuracy and assumption risks.
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The Cornerstones of Self-Leadership
20 Sep 2023
01:03:17
In this episode, we are joined by Stacy Wood, the founder of Through the Woods Consulting, an executive coach, speaker, and author. Together, we'll explore the cornerstones of self-leadership and how they can empower us to become better leaders of ourselves, as well as the unique challenges women face in the professional landscape. Plus, find out how Stacy's passion for horses adds a powerful dimension to her coaching methods. Prepare for an inspiring and thought-provoking conversation.
Timestamps:
(00:00:06) Stacy Wood, founder of Through the Woods Consulting, is an executive coach and author specializing in women executives.
(00:08:31) Self-leadership is crucial and often overlooked in traditional leadership training. The four-step model.
(00:15:47) Importance of women in integrated groups, overcoming self-doubt, prioritizing personal needs for success.
(00:21:23) Men and women experience unfairness differently, often mistaking focal for causal. Women may be more susceptible due to stereotypes and expectations.
(00:29:17) Horses teach communication through energy and body language.
(00:36:30) Horses teach alignment of thoughts, energy, and body language to build trust and lead effectively.
(00:41:20) DISC workshop focuses on flexible communication styles and tailoring messages.
(00:50:22) Exploring self-leadership, emphasizing small daily actions and following one's own path.
(00:54:14) Importance of reading a book on self-leadership and understanding it can't solve all problems.
In this week's episode, we sit down with Doug Meyer-Cuno to discuss the importance of genuinely investing in our employees and empowering them for growth and success. Doug Meyer-Cuno, renowned for his leadership skills and authorship of "Empowered Leadership," shares his wisdom and experiences as the former CEO of Carolina Ingredients. Join us as we explore effective strategies for inspiring and motivating employees, building a strong company culture, balancing individuality within the organization, and effective leadership through trust and mentorship.
Timestamps:
(00:06) Introduction of Doug Meyer-Cuno, founder of Carolina Ingredients and author of "Empowered Leadership".
(10:02) Importance of being objective as a CEO and changing management style.
(14:16) The significance of establishing SOPs and templates for guidelines and empowering employees.
(18:07) Building trust and empowering employees for organizational growth.
(25:04) The importance of culture and shaping it intentionally as an entrepreneur.
(35:39) Creating meaningful connections with employees through alignment of values, mission, and priorities.
(44:09) Understanding the roles of a boss, coach, and mentor in leadership.
(50:05) Acknowledging and learning from mistakes as a CEO.
(00:56:01) Investing in, inspiring, and empowering employees for success.
(01:01:00) Summary and appreciation for the conversation and the guest's contributions.
(01:04:25) Thanks to Doug and the listeners, encouragement to engage with guests and sponsors, and closing remarks.
Science-Based Interviewing Techniques to Uncover the Truth | Christian Cory
01 Oct 2025
01:01:07
In this episode, we delve into the science-backed techniques of investigative interviewing with Christian Corey, a seasoned police captain and expert in eliciting the truth. We explore how open-ended questions, strategic evidence disclosure, and disciplined listening transform the way we gather information—not just in law enforcement, but in business and everyday life.
Uncover practical strategies to foster trust, avoid common interview pitfalls, and build rapport, empowering them to solve problems and guide conversations with confidence.
Timestamps:
(00:00) - Introducing guest Christian Corey.
(04:57) - Christian explains the power of big free narrative questions.
(06:31) - Discussing the importance of allowing yourself to be surprised and staying curious.
(08:17) - How to frame open-ended questions for better information gathering.
(10:00) - The patience and control gained by letting people talk freely.
(12:25) - The value of listening to lies and using them strategically.
(17:26) - Christian defines the investigator’s mindset as following evidence and embracing adaptability.
(21:44) - Red teaming explained and its role in challenging assumptions.
(32:30) - Planning strategic evidence disclosure and maximizing information from interviews.
(41:44) - The benefits of active listening and building rapport during interviews.
In this episode, we welcome Jason Collett, CEO of Adaptivity, a dynamic leader with a background in fortune 100 leadership, entrepreneurship, mountaineering, and music. We explore rising to the level of evolved engagement, ownership mentality at work, the effects of negative boss behaviors, and the potency of effective communication. Join us for invaluable insights to boost your professional journey.
Timestamps
(00:06) - Introducing Jason Collett, CEO of Adaptivity.
(05:52) - Meeting people where they are, strengths, weaknesses.
(10:18) - Stepping up professionally boosts control, confidence, and enables growth.
(15:25) - Don't stand still. Climbing a mountain, building a business.
(20:23) - Learn from mistakes. Value tough experiences.
(25:24) - Czech Republic experience and the importance of continual communication.
(30:54) - Understanding negative boss behavior.
(37:44) - Avoid imitation, focus on opportunities.
(39:52) - The importance of patience, empathy, and communication responsibility.
(44:49) - Tech layoffs, support offer outcome, insights gained.
(49:25) - Unexpected executive coach role, career confidence booster.
(52:39) - Finding passion by living intentionally.
Today we welcome Vanessa Vaughn Mathews, the founder and chief resilience officer of Asfalis, a prominent business resilience advisory firm. Vanessa shares her experience surviving a "perfect storm" and how it propelled her into the field of crisis management. She works with Fortune 500 and mid-size organizations across the country, helping them navigate through crises and develop strategic responses. With her unique perspective and expertise, Vanessa is the perfect guest to shed light on the crucial topic of communicating through crisis. You do not want to miss this episode on how to effectively handle challenging times.
Timestamps:
(00:00:06) Introduction Vanessa Vaughn Mathews, a crisis management expert.
(00:06:06) Vanessa shares her journey into the field of crisis management, which began with her personal experience surviving a tornado.
(00:08:05) Business resilience is the ability of an organization to recover quickly from disruptions.
(00:14:29) The importance of taking a pause and responding strategically in times of crisis.
(00:15:52) The transportation crisis in Charlotte serves as an example of how a crisis can impact businesses and individuals.
(00:21:59) The power of sharing and motivating others to make positive changes.
(00:26:49) Personality plays a significant role in the effectiveness of crisis management teams.
(00:32:11) Great leaders possess the ability to listen and understand the needs of their businesses.
(00:36:20) Trust, transparency, and effective communication are key in filling gaps and addressing fears and stress during a crisis.
(00:40:30) Vanessa shares her experiences with racism in corporate America and highlights the importance of accountability.
(00:46:48) The power of listening is emphasized, and it is noted that true qualifications extend beyond paper certifications.
(00:52:41) Our perspectives can evolve when we actively listen and learn something new.
In this episode, we go on a truly transformative journey through the worlds of decision-making and forgiveness. We're lucky to have a special guest, Padraig O'Cedieh, who brings his unique insights to the table. He dives into the significance of making thoughtful choices and the potential pitfalls of acting on impulse. Drawing from his experiences as a former Irish senator and a successful entrepreneur, O'Cedieh sheds light on authenticity and the power of sticking to our values.
Timestamps:
(00:00:06) - Introduction to Padraig O'Cedieh
(00:06:49) - Convincing politicians, drafting a bill, and leading to support from politicians across party lines.
(00:12:51) - Importance of embracing failure, separating oneself from business, resilience.
(00:20:11) - Irish pubs in Monte Carlo and the importance of their staff.
(00:23:58) - The importance of having a secure base of people who give you energy, and encourage the impact you make in the world.
(00:31:54) - O’Cedieh’s working-class background, his parents' migration to England, and his love for teaching and facilitating learning.
(00:36:40) - Be cautious when assessing relationships, be careful who you trust.
(00:47:46) - Bringing in a magician to emphasize that appearances can be deceiving.
(00:53:47) - People, not companies, grow. Create an environment for growth. Seek collective feedback.
(01:00:53) - Richard Moore, a blind man who was blinded by a British Army officer at the age of ten, forgives his attacker and has a charity called Children and Cross helping African girls.
(01:11:59) - The International Association of Interviewers offers interviewing resources, legal updates, member benefits, and the certified forensic interviewer designation process.
In today's episode, we're joined by Dr. Tim Levine, a leading expert from the University of Alabama at Birmingham, who delves into the intriguing world of deception, persuasion, and credibility assessment. Uncover the secrets behind false confessions, explore motivations for lying, and gain insights into detecting deception. Tune in as we unravel the complexities of truth with Dr. Levine.
Timestamps
(00:00:06) - Introducing Dr. Tim Levine, a respected professor at the University of Alabama, known for research on deception and persuasion, highlighted by his book Duped.
(00:09:57) - Deception detection studies reveal people's slight edge in spotting lies, driven by truth bias, while honesty predicts accuracy; skepticism and motives to deceive raise suspicion despite honesty's importance.
(00:16:37) - Exploring the weight of compliments, motives, deception, ambiguity, and high-stake contexts in communication.
(00:23:54) - Information asymmetry's strategic advantage, testing honesty with known answers, and online research for situational familiarity.
(00:27:12) - Non-verbal cues impact judgments, as confidence might mask dishonesty; interview context and decision-making misconceptions highlighted.
(00:36:58) - Communication is often improvised, debunking strategic myths; scripted conversations contrast with revealing unscripted ones.
(00:39:04) - Exploring false confessions and strategies to prevent them, focusing on truth, avoiding incentives for lying, and external validation.
(00:44:44) - Emphasizing the importance of truth-seeking, evidence withholding, rapport-building, and post-confession evidence gathering.
(00:54:30) - Frequency of lying varies, driven by contexts and motives, with a focus on understanding underlying circumstances.
(01:03:11) - Duped, accessible on Amazon, offers insights beyond paywalled studies, addressing issues with the academic journal system.
(01:06:19) - Wrapping up with gratitude for the guest and sponsors, highlighting the podcast's focus on valuable perspectives and communication.
In this episode, Michael Reddington engages in a compelling conversation with Rudy Karsan. Rudy shares profound insights about valuing others and understanding the neuroscience behind self-perceptions impact on relationships. We then delve into the dynamics of love, fear, and their roles in shaping interactions, and discover how prioritizing love can foster healing, creativity, and nurturing connections. Rudy's wisdom extends to embracing curiosity, pursuing comprehension over mere acceptance, and finding happiness through growth. Uncover the significance of authenticity, adaptability, and continuous learning in the business world.
Timestamps:
(00:00:06) - Introduction to Rudy Karsan
(00:11:26) - Explore brain reactions to words, suggesting the self as a left-brain construct. Learning from others is key.
(00:20:35) - Understanding the value of listening and the strength that lies in communication.
(00:25:45) - Fear and love dominate; tapping into love, judgment's role, forgiveness in communication, alternative behavior solutions, and firm statements.
(00:32:28) - Growth from experiences, not self-importance. Openness to new ideas, meaningful interactions, and listening yield joy.
(00:38:02) - Find happiness in basic needs, curiosity, understanding, and mindful interest.
(00:46:02) - Prioritize service, love, not seeking validation. Appreciate ethos and interconnectedness.
(00:55:43) - Learning thrives in pivots, flexibility, and authentic engagement. Words matter, strong bonds turn problems to joys. Trusted partners prevent bad decisions.
(01:02:40) - Learned a life-changing lesson from our meeting.
(01:04:49) - Concluding sentiments and statements.
In today's episode, we have a special guest joining us, Robin Dreeke, a former marine corps officer and FBI special agent. Robin has an impressive background in catching spies and has now transitioned into teaching executives the art of building relationships based on trust. Get ready to uncover the secrets behind effective communication as Robin shares his insights from his time in the FBI, Marine Corps, and teaching high-level executives. Robin's People Formula has helped countless individuals and teams achieve quick, measurable results and maximum success. Whether you're a newly promoted leader, executive, sales team member, or customer relations specialist, Robin's proven strategies will help you excel.
Timestamps:
(00:00:23) - Robin, a former marine corps officer, FBI special agent, and intelligence specialist, founded People Formula, hosts the Forged by Trust podcast, and authored 3 books.
(00:05:17) - Importance of being outwardly focused and recruiting allies in sales and leadership, sharing personal experiences of overcoming challenges and building trust.
(00:13:23) - The importance of empathy, letting go of agendas, being curious, and understanding others' perspectives.
(00:18:46) - Discussing narrative answers, the power of word choice, and empathy in conversations.
(00:27:07) - Bullying leaders lack empathy, while problem solvers take action and practice self-accountability.
(00:32:51) - Recruiting spies is about building trust, understanding priorities, and solving personal challenges.
(00:40:20) - The key to building strong relationships and trust is being open, honest, transparent, and vulnerable.
(00:47:13) - Importance of understanding different perspectives and avoiding judgment to connect and grow.
(00:52:48) - Robin’s experience with a behavioral analysis team, focusing on building trust and the six signs of predictable behavior.
(00:59:15) - Prioritizing nonverbal communication and building rapport through congruence and forward communication keys.
(01:03:38) - Let go of deception, prioritize making others feel safe, be open to criticism, and seek a mentor with objectivity.
In today's episode, host Michael Reddington engages in an insightful conversation with Brittney-Nichole Connor-Savarda, founder of Catalyst 4 Change.
Join us as we discover the power of self-awareness, compassion, and understanding in our interactions with others. Explore the role of ego in hindering effective communication and learn how recognizing and addressing our own traumas can transform our relationships.
Brittney shares her expertise on emotional intelligence, providing valuable insights to improve your communication skills and enrich your connections.
Ready to delve deep into the world of emotional intelligence? Tune in now to listen!
Timestamps:
(00:00:19) - Brittney’s personal journey that led her to explore emotional intelligence and found her own business.
(00:07:30) - Exploring different approaches to interrogation techniques.
(00:12:44) - Research reveals the challenge of letting go when it comes to ego.
(00:18:20) - Intuition plays a guiding role, shaping intentions through emotions.
(00:23:51) - The transformative "progressive enlightenment" model, involving believing, knowing, doing, and being.
(00:29:10) - Experience molds intuition and influences decision-making.
(00:38:26) - Cultivating authenticity and self-improvement starts with self-awareness.
(00:42:58) - Discovering one's authentic self transcends labels and justification.
(00:52:24) - Overcoming labels and ego is key to understanding one another.
(00:56:28) - Embracing silence and eye contact reduces criticism and enhances communication.
(01:03:08) - Exciting updates ahead, including a new magazine, coaching program, and second book.
(01:05:40) - Find helpful links in the show notes, get a preview of the next topic, express gratitude, and hear from our sponsors.
In this episode, we sit down with the incredible Aaron Salko, who takes us on an inspiring journey from waiting tables to becoming a regional sales executive and mentor.
You'll discover how Aaron's relentless hard work, dedication to learning, and adaptability propelled him to success. Prepare to be amazed as we delve into the power of high-performance skills that can be taught and mastered.
Together, we'll explore the nine stratums of performance, unlocking the path to mastery in any field. Whether you're in sales, leadership, or entrepreneurship, this episode is a goldmine of valuable insights to elevate your performance to new heights.
Timestamps:
(00:00:06) - Join us as we welcome high-performance expert Aaron Salko
(00:05:59) - Explore the author's early work experiences, lessons on making money, kindness, and work ethic, overcoming challenges, and finding success as a regional sales manager for 22 years.
(00:11:49) - Parallels between waiting tables and sales, emphasizing engagement, approach, and attentiveness.
(00:18:54) - Learn how to maintain focus and avoid interrupting others.
(00:26:41) - A pivotal career mistake of wanting to become a manager without earning the trust of the existing team, leading to a shift in focus towards teaching processes.
(00:30:06) - The importance of hiring high-performing individuals with specific skills, the need for professional coaching, and improved interviewing techniques.
(00:36:36) - The significance of critical skills, soft skills, and the potential for anyone to achieve high performance.
(00:46:40) - Explore the motivation behind writing a book during the COVID pandemic, sharing sales strategies, and the value of mentorship in impacting lives.
(00:54:22) - The nine stratums of performance, ranging from unawareness to mastery.
(01:00:48) - Discover the holistic approach of the 9th Stratum, offering simple daily tactics for immediate performance improvement.
In this episode, we welcome guest Kwame Christian, the founder and CEO of the American Negotiation Institute. Together, we dive into the challenging topic of having difficult conversations about race, with a focus on Kwame's most recent book. Offering practical tips and strategies for developing conversation skills, Kwame's expertise in negotiation makes him the perfect guest for this episode. We discuss the fear and exhaustion that can surround these conversations, but emphasize the importance of tackling them to foster progress.
Kwame's three-step framework for internal and external negotiation provides stability and guidance in these conversations, while the power of empathy and understanding is also explored. Listen now to gain valuable insights and strategies for navigating difficult conversations about race with empathy and understanding.
Timestamps
(00:00:09) - Kwami Christian, founder of the American Negotiation Institute, is introduced.
(00:07:03) - Using humor correctly to get your point across.
(00:12:09) - Kobe Bryant believed in transforming the world into a library, finding lessons in jujitsu, chess, and beyond.
(00:19:10) - Engaging in difficult conversations about race and how a particular conversation inspired the author to write the book.
(00:24:51) - Fear of causing offense, being canceled, or not being heard in challenging conversations about race.
(00:32:41) - Complex conversations often require multiple sessions to reach resolution, as expecting a person to change their worldview in a single conversation is unrealistic.
(00:35:26) - Passion alone is insufficient for winning arguments; persuasion requires skill and understanding.
(00:40:58) - The key to success lies in recognizing and managing emotions, relying on trusted skills and frameworks.
(00:45:54) - The negative impact of losing one's composure.
(00:54:17) - Empathy is a skill that necessitates comprehension and introspection.
In this episode, Michael Reddington engages in an incredible conversation with Shaun Haines, a remarkable multilinguist. Shaun shares his unique language learning journey, starting with sign language and expanding to Spanish, Portuguese, Italian, and more. Discover how Shaun's motivation, focus, and passion for grammar made learning languages as an adult easier, while also exploring the profound connections language creates between cultures. Additionally, Shaun shares his diverse career path, from supporting the disabled to serving in the military and becoming an attorney, which has shaped his empathy and understanding for others.
Timestamps:
(00:00:16) - Introduction to Shaun Haines
(00:08:24) - Working with adults with disabilities and its impact
(00:23:10) - Being a 31-year-old in boot camp: the challenges and rewards
(00:27:31) - Young soldiers with attention problems and disciplinary issues.
(00:32:51) - The importance of connection and understanding differences.
(00:41:14) - Law student finds success through investigative work.
(00:50:03) - Learning languages as an adult.
(01:01:34) - Understanding and valuing communication across languages.
(01:06:56) - Closing sentiments and thank you to the sponsors.
How a Blind Jiu Jitsu Black Belt Observes On and Off the Mat | Jim Neitzel
24 Sep 2025
01:08:57
In this episode, we have the privilege of hearing Jim Neitzel’s remarkable journey as he adapts to life and Brazilian Jiu Jitsu after losing his eyesight. We explore how Jim’s unique perspective transforms not just his martial arts practice, but also his approach to communication, listening, and teaching others. Through powerful stories and actionable insights, we discover the importance of contextual awareness, nonverbal communication, and finding the elegant solution in life’s challenges.
Timestamps:
(00:00) - Introducing Jim Neitzel and his journey with vision loss.
(05:06) - Jim explains adapting to progressive blindness.
(09:16) - Emphasizing the mindset of "learning your way out" of challenges.
(13:55) - Jim discusses adapting Jiu Jitsu training as his vision deteriorated.
(15:59) - Enhancing listening skills and using other senses in Jiu Jitsu.
(18:16) - Techniques for listening to instruction and inferring details.
(22:41) - Listening to nonverbal cues like breathing during grappling.
(26:35) - The importance of context in both martial arts and communication.
(37:01) - Jim shares his approach to teaching Jiu Jitsu for diverse learning styles.
(52:34) - Adopting a counterpuncher's mindset for communication and problem-solving.
In this episode of I See What You're Saying, my guest, Jessie Lindberg, shared some amazing insights on overcoming trauma and advocating for survivors of domestic abuse, child abuse, and sexual abuse. We discussed the importance of trauma-informed care and listened to some incredible testimonials from inmates and abuse survivors. We also touched on the power of counseling and the challenges of investigating victims of abuse.
Timestamps:
(00:03:21) - From show business to nonprofit executive director.
(00:10:26) - Being trauma informed: understanding and empathy.
In this episode of "I See What You're Saying," I have the privilege of sitting down with retired Brigadier General Michael Longoria to delve into his remarkable career in the US Air Force. Join me, your host Michael Reddington, as we explore the many fascinating aspects of his journey.
During our conversation, Longoria shares captivating stories about his experience recruiting for service academies and highlights the precision and significance of dropping bombs in combat. We also delve into the concept of the "fighter pilot debrief," understanding its crucial role in learning and improving.
Furthermore, we discuss Longoria's involvement in capturing high-value targets in Iraq and the complex dynamics surrounding such missions. He provides insights into his time working for the White House National Security Council staff under Bill Clinton, shedding light on the unique challenges and responsibilities that come with such a role.
Throughout the episode, we uncover the diverse roles of the Air Force, including airlift operations and fighter/bomber missions. We emphasize the significance of listening to all sources and fostering open and disciplined discussions on public policy issues.
Join us for this insightful conversation as we gain a deeper understanding of the US Air Force, the intricacies of military operations, and the importance of effective communication in shaping public policy.
Timestamps
(00:03:55) Parents encouraged academy dreams despite skepticism.
(00:11:21) Car accident leads to academic struggle, service role.
Increasing Our Observation Powers Through Science and Judo | David Matsumoto
12 Jun 2023
01:08:04
In this episode, we delve into the fascinating realm of nonverbal communication with the esteemed guest, Dr. David Matsumoto. We explore the significance of understanding validated indicators of mental states, cautioning against relying on unvalidated behaviors. Our discussion also highlights the positive influence of disciplines like Judo and Jujitsu in fostering discipline and perseverance in both children and adults.
Additionally, we address effective strategies for managing emotions and improving disciplined listening, including the importance of enhancing breathing capacity through meditation, exercise, or other methods.
Timestamps
(00:04:48) Accidental beginning to a successful career.
(00:10:52) Mentored by two APA distinguished winners, learned.
(00:16:25) Facial expressions of emotion are universal language.
(00:21:52) Effective listening requires managing emotions through breathing.
(00:29:37) Nonverbal behavior reveals mental states, not lies.
(00:34:44) Learn to observe validated mental state indicators.
(00:38:59) Emotions and expressions: what happens next?
(00:46:13) Judo and jujitsu build deep human connections.
(00:54:59) Judo for beginners should be minimal.
(00:58:51) Jujitsu benefits physical and mental health greatly.
(01:06:31) Thank you to Dr. Matsumoto and sponsors.
Learn How to Build Rapport in Difficult Conversations from a Professional Interrogator | David Thompson
12 Jun 2023
01:16:10
In this episode, we have an insightful conversation with David Thompson, President and partner at Wiglander, Zoloski and Associates. Together, we delve into the significance of rapport-building in both successful interrogations and business relationships.
David and I explore various essential topics, including the vital role of preparation, adaptability, and the establishment of trust. We draw examples from a wide range of contexts, spanning from counterterrorism interrogations to sales calls. Throughout our discussion, we emphasize the potential dangers of relying on false evidence and overpromising in pursuit of short-term goals.
Gain valuable insights into cultivating long-term relationships, effectively managing emotions, and understanding the importance of contextual awareness. Join us for this enriching conversation that will equip you with valuable knowledge to build stronger relationships, navigate emotional dynamics, and improve your overall communication skills.
Timestamps
(00:00:06) David Thompson: expert and advocate for ethical interrogation.
(00:08:09) Ethics and science in investigative interviewing emphasized.
(00:14:16) Avoid presumption of guilt, seek intelligence.
Welcome to I See What You're Saying: The Disciplined Listening Podcast
12 Jun 2023
00:03:24
Welcome to I See What You're Saying, host Michael Reddington, a Certified Forensic Interviewer, invites listeners to embark on a transformative journey towards becoming exceptional listeners and influential communicators.
Through engaging conversations with experts from diverse fields, Michael delves into their unique experiences and approaches to listening and influencing others.
From business leaders and investigators to military personnel, scientists, social workers, athletic coaches, and more, each guest shares their insights, perspectives, and ideas.
Join Michael on this enlightening podcast as he uncovers new skills, fresh perspectives, and effective techniques to unlock the hidden value within impactful conversations and relationships.
How Investigative Interviewing Techniques Can Transform Your Conversations | David Lund | Ep. 120
17 Sep 2025
00:59:55
In this episode, we sit down with David Lund, Executive Director of the International Association of Interviewers, to uncover the real meaning behind being a Certified Forensic Interviewer and to explore the science-backed techniques that drive ethical and effective investigative conversations. Together, we examine how principles of disciplined listening, empathy, and rapport aren’t just invaluable in interviews and interrogations, but also transform business, leadership, and family communications. Listeners gain powerful, actionable strategies for gathering information, building trust, and uncovering the truth in any high-stakes situation. Join us to discover how adopting an investigative mindset elevates our everyday conversations and leads us to better results.
Timestamps:
(00:00) - Introducing David Lund.
(04:34) - What it means to be a Certified Forensic Interviewer (CFI).
(06:42) - Applying investigative interviewing skills to everyday high-stakes conversations.
(10:39) - The investigative mindset of a CFI.
(15:37) - Ethics and humility in interviews are explored.
(21:34) - How CFI techniques help in leadership and corporate settings.
(29:38) - Key interview and interrogation techniques used by CFIs explained.
(41:40) - Debunking common nonverbal myths and old interview misconceptions.
(47:51) - The future of interviewing and evolving scientific approaches.
(52:41) - Resources, upcoming events, and how to learn more about CFI.
How School Resource Officers Build Trust & Impact Kids | Vic Montalvo | Ep. 119
10 Sep 2025
00:46:35
In this episode, we have the privilege of learning from Officer Vic Montalvo, a seasoned law enforcement professional who brings a unique, compassionate approach to serving as a School Resource Officer. We explore the vital role empathy, relationship-building, and genuine care play in creating safe, positive educational environments for students and staff alike. By prioritizing learning over punishment and investing deeply in the well-being of children and their families, Officer Vic demonstrates how law enforcement can profoundly impact communities beyond enforcement alone. Join us as we uncover powerful lessons on trust, leadership, and human connection that can transform the way we work with young people and support our communities.
Timestamps:
(00:00) - Introducing Officer Vic Montalvo and his background in law enforcement.
(01:29) - Importance of school resource officers who want to work with kids.
(04:43) - Host shares personal experiences with school resource officers.
(07:31) - Officer Vic explains how building relationships with students is key.
(10:14) - Early career influence from working school outreach in New York City.
(16:28) - Gaining trust and integrating with school staff and community.
(21:22) - Connecting kids with positive activities and community sponsors.
(25:10) - Impact of empathy and prioritizing learning over punishment.
(31:56) - Teaching students to take responsibility and tell the truth.
(38:05) - Advice for authority figures working with children: be genuine and empathetic.
Transform Your Unconscious Conversations: Master Conscious Communication with Chuck Wisner | Ep. 118
03 Sep 2025
00:58:55
In this episode, we dive into the art of conscious conversations with renowned consultant and author Chuck Wisner. We explore powerful strategies for managing emotions, breaking automatic response patterns, and harnessing the four essential elements behind every opinion and judgment. Gain actionable techniques to slow down high-impact conversations, increase self-awareness, and foster truly collaborative communication at work and at home. Together, we unlock the tools to improve relationships, make better decisions, and transform the way we interact every day.
Timestamps:
(00:00) - Michael introduces guest Chuck Wisner and shares his background.
(04:25) - Techniques for managing emotions in difficult conversations.
(09:52) - The importance of increasing self-awareness and examining internal stories.
(13:28) - Recognizing body signals and learning to pause before reacting.
(17:49) - Four key elements shaping our judgments and opinions.
(24:54) - The practice of changing long-held conversational patterns over time.
(25:59) - How open-handed listening leads to better collaboration.
(32:03) - Overview of the four types of conversations and their impact on decision-making.
(46:18) - Clarifying requests to create better commitments and build trust.
(51:08) - Chuck shares a personal story on unhelpful master stories and how to reframe them.
In this episode, we dive into the powerful intersection of creativity and problem solving with innovation strategist Melissa Dinwiddie. We uncover how shifting our self-perception and embracing imperfection can unlock dormant creative potential within us all. Through Melissa’s honest storytelling and practical frameworks, we explore playful techniques for overcoming internal barriers and reframing mistakes as essential steps toward innovation. Join us as we discover actionable strategies to reimagine challenges, spark new ideas, and drive meaningful breakthroughs in our work and lives. If you're interested in learning how to tap into your untapped creativity and break through mental roadblocks, this episode is for you.
Timestamps:
(00:00) - Introducing Melissa Dinwiddie.
(03:20) - Melissa's background as a "non-creative" and challenges creativity labels.
(05:29) - Melissa redefines creativity beyond the arts and everyday problem solving.
(08:50) - Strategies for helping “non-creative” people uncover their inner creativity.
(10:49) - The “crappy doodles” exercise to lower the bar and reduce self-criticism.
(13:57) - How others perceive our work versus our own self-judgment.
(18:14) - Melissa introduces her three-step “Create the Impossible” framework.
(23:40) - Blending creativity and problem solving through improvisational processes.
(38:56) - Melissa discusses overcoming perfectionism through self-compassion.
(52:06) - Melissa’s upcoming book and how listeners can connect with her.
How to Create Conversations People Want to Join | Graham Drew & Katheryn Mitchell | Ep. 116
20 Aug 2025
01:06:22
In this episode, we sit down with Graham Drew and Katheryn Mitchell, co-founders of the Conversation Lab, to explore the power of intentional communication in driving action and execution within organizations. We uncover practical strategies for overcoming common workplace communication challenges.
From navigating differences and embracing AI thoughtfully, to handling difficult conversations with greater confidence and impact. Graham and Katheryn share actionable tools, like their RAPID framework, and reveal how mastering the human side of conversations leads to stronger relationships and better results.
Join us as we discover how every high-impact conversation holds the key to unlocking greater value in our professional lives.
Timestamps:
(00:00) - Introducing Graham Drew and Katheryn Mitchell from the Conversation Lab.
(04:24) - The mission and backstory of the Conversation Lab.
(08:42) - The four key communication challenges in business.
(16:35) - The most commonly avoided conversations and why they matter.
(23:08) - Strategies for saying no and offering feedback respectfully.
(28:24) - Graham explains the RAPID framework for effective conversations.
(35:08) - Katheryn highlights moving beyond scripts and building genuine curiosity.
(37:38) - Skills of great communicators: pausing, curiosity, and reading between the lines.
(54:01) - Common language pitfalls that minimize ideas.
(01:01:22) - Final tips, where to follow the Conversation Lab, and listener takeaways.
Improve Your De-escalation and Peacemaking Skills with Neuroscience | Doug Noll | Ep. 115
13 Aug 2025
01:04:34
In this episode, we immerse ourselves in the transformative practice of affect labeling and emotional competency with lawyer and peacemaker Doug Noll. We examine why listening to emotions (not just words) is a powerful tool for de-escalating conflict, building stronger connections, and creating lasting change in even the most challenging environments. Through Doug’s compelling stories and actionable frameworks, we learn how to navigate high-stakes conversations and foster empathy in our personal and professional lives. Join us as we unlock the science and strategies behind mastering emotional awareness for truly effective communication.
Listening, Leadership, and Communication from a Brazilian Jiu Jitsu Legend | Chris Haueter | Ep. 132
10 Dec 2025
01:07:10
In this episode, we dive into the powerful journey of Chris Haueter, a Brazilian Jiu Jitsu legend, as he shares hard-earned insights on overcoming stuttering, the influence of word choice, and the importance of empathy in leadership and communication. We explore the distinction between teaching and coaching, the need for humility, and the value of pattern recognition without getting stuck in assumptions. Discover how embracing a student’s mindset and adapting to change can bring deeper understanding and success in both personal and professional circles.
Timestamps:
(00:00) - Michael Reddington introduces Chris Haueter, sharing his jiu jitsu background.
(03:27) - Chris Haueter discusses lifelong stuttering and its impact.
(05:12) - Exploring nature vs. nurture and overcoming personal challenges.
(10:01) - Childhood experiences and lessons about the power of words.
(12:30) - Using physicality when words fail and the importance of finding balance.
(20:10) - Remaining a student and guarding against arrogance.
(23:03) - Differences between teaching and coaching.
(33:22) - Empathetic coaching for both beginners and advanced students.
(41:01) - Focus on human connection over petty concerns.
(53:07) - Learning from non-English-speaking teachers and jiu jitsu as a universal language.
Apply a System to Start the Conversations You've Been Avoiding | Tucker Miller
06 Aug 2025
00:59:08
In this episode, we dive into the transformative power of intentional conversations with Tucker Miller, CEO of Onward Leadership and author of The First Four Words. We explore why so many leaders avoid difficult conversations and how crafting just the first four words can unlock courage, clarity, and constructive dialogue. By breaking down practical strategies for overcoming fear, setting the right tone, and building trust, we reveal how anyone can master high-stakes conversations—both at work and at home. Join us as we uncover valuable tools to start the conversations we've been avoiding and discover how these simple techniques can lead to greater personal and professional success.
Timestamps:
(00:00) - Michael introduces Tucker Miller, CEO of Onward Leadership.
(03:32) - Tucker explains the "first four words" concept for starting conversations.
(06:17) - Discussing fear and hesitation in initiating important talks.
(10:16) - Exploring common excuses leaders use to avoid tough conversations.
(14:43) - Using calm and peacefulness to de-escalate high-stakes discussions.
Tips and Approaches for Strengthening Relationships | Tony and Alisa DiLorenzo
30 Jul 2025
01:05:01
In this episode, we have the pleasure of sitting down with Tony and Alisa DiLorenzo, co-hosts of the One Extraordinary Marriage podcast, as they share their powerful approach to building lasting relationships through their six pillars of intimacy. We explore how intentional communication, recognizing emotional needs, and effectively navigating conflict can dramatically strengthen connections both at home and in the workplace. Drawing from their personal journey and years of coaching couples around the world, Tony and Alisa reveal practical strategies anyone can use to create greater closeness and resilience. Join us as we uncover valuable tools and actionable insights to enhance the quality of our most important relationships.
Timestamps:
(00:05) - Introducing Tony and Alisa DiLorenzo
(04:48) - Tony and Alisa explain the six pillars of intimacy.
(08:00) - Scheduling time for emotional connection in marriage.
(09:54) - Tony shares how intentional conversations have improved their marriage.
(11:38) - Advice on recognizing and addressing a partner’s emotional needs.
(15:15) - The five stages of the conflict cycle.
(18:31) - Practical examples of how conflict starts and escalates.
(22:20) - Tips for managing conflict, including changing environments and walk-and-talks.
(28:41) - How to start sensitive conversations and choose empathy over competition.
(33:08) - Why couples return to status quo instead of resolving conflicts.
(36:16) - Moving towards resolution: decompressing and processing before re-engaging.
(40:23) - Using emotion wheels and expanding emotional vocabulary for resolution.
(43:02) - Discuss abuse, safety, and getting help in unhealthy relationships.
(46:13) - The power of language and question choice in working toward solutions.
(50:09) - Importance of practice, intentionality, and caring in marriage communication.
(58:11) - Keeping outcomes in mind for more effective conversations.