HCI Insiders – Détails, épisodes et analyse

Hi Everyone, welcome back to another episode of HCI Insiders. Today, we're thrilled to have Kelsey Guo with us. Kelsey is a distinguished alumna of the Master of Science in Technology Innovation program at the University of Washington. She is a product designer at Cohere Health, and she will share with us how Cohere Health's design supports the healthcare system in the states, introducing automation in claims processing, and thereby speeding up the claims process.

Stay tuned on our next episode:)

Timeline:

00:00:00 - Start

00:00:05 - Introduction to the new season of HCI Insiders by hosts Mavis, Clara, and Jason. Introduction of guest Kelsey Guo.

00:01:00 - Kelsey introduces herself, detailing her role at Cohere Health and her background, including previous positions at health tech startups.

00:02:12 - Kelsey explains Cohere Health's mission to optimize treatment paths and improve collaboration between healthcare providers and insurance payers.

00:03:24 - Discussion of Kelsey's design responsibilities at Cohere Health, focusing on the submission and review processes that facilitate medical treatments.

00:04:43 - Insight into the collaborative dynamics within Cohere Health’s design team and Kelsey’s role as a design generalist.

00:06:12 - Kelsey shares details about her current project on Fax Intake Automation, highlighting the integration of machine learning and OCR technology.

00:08:15 - Exploration of Kelsey’s motivation for working in healthcare, driven by a belief in design for social good, influenced by her academic projects at the University of Washington.

00:11:57 - Kelsey discusses onboarding resources at Cohere Health, including how new hires learn about healthcare systems and her learning process in the healthcare domain.

00:14:22 - Importance of user feedback in the design process at Cohere Health, and how it influences design decisions and product iterations.

00:17:27 - Kelsey emphasizes the importance of involving users early in the design process to minimize surprises and refine product development.

00:18:46 - Challenges of healthcare product design related to regulatory compliance and the impact of FDA requirements.

00:21:01 - Discuss unique challenges in healthcare UX, such as scalability and the need for products that can adapt to varying client requirements.

00:24:53 - Kelsey shares personal insights on navigating healthcare insurance based on her professional experience, emphasizing the complexities of prior authorizations.

00:26:52 - Conversation about Cohere Health’s auto-approval technology and its impact on healthcare providers and patients, highlighting its commitment to transparency.

00:31:26 - Reflection on ethical considerations in healthcare design and the potential need for more radical reforms to improve healthcare processes.

00:33:43 - Kelsey recounts her experience at Scanwell Health during the COVID-19 pandemic, developing home test kits and navigating compliance hurdles.

00:44:10 - Kelsey’s academic journey at UC San Diego and the University of Washington, her discovery of HCI, and her drive to use design for social good.

00:52:08 - Application of HCI theories in current work, including the labor illusion concept, and the role of AI and machine learning in future healthcare UX.

00:57:01 - Kelsey advises her younger self on career paths and the value of patience and exploration in professional development.

欢迎大家又来收听新一期HCI Insiders～我们是一档专注用户体验设计和研究的播客节目！

今天邀请到的是来自CMU MIIPS的学长Mitchell。Mitchell的工作经历非常丰富，来美国之前，他就在索尼、蔚来汽车、Oppo等多家公司工作过，从工业设计到用户体验设计，他也是我见过的极其重视craftmanship和视觉的设计师之一。从CMU毕业的第二天，Mitchell就拿到了硅谷Tesla的offer，之后一年多的时间里就一直在Tesla高强度的工作环境中“打怪升级”，我也是在今年二月的时候面试Tesla的暑期实习认识的Mitchell。虽然我们是同龄人，但他已经是我的面试官了！

没想到那次面试之后没多久，Mitchell就经历了Tesla的大裁员。然而在我还在担心他签证怎么办、小心翼翼地询问他近况的时候，他居然已经手握包括亚马逊在内的5个offer、在纠结要不要搬家了！此情此景，我只想说，是我多虑了... 好奇他经历的小伙伴一定要听一听这一期节目哟！

Mitchell的小红书是：迷城Mitchell 欢迎大家多多关注哦～

时间线：

00:00 Start

2:10 Mitchell本科学习工业设计，转入人机交互的契机

8:13 Mitchell入读CMU之前在索尼、蔚来汽车、OPPO等不同类型公司的实习经历

15:49 CMU MIIPS项目的就读体验：

40%左右的毕业生做PM，40%左右做UX，剩下的有些会去创业、继续读博等等。选课自由，有机会修到design, engineering, 和business相关的课程，很适合拓宽视野。

19:42 Mitchell在CMU读书的暑假，找实习、去Intuit实习的经历。Mitchell也是在这次实习中第一次做2B产品的实习，由此踏入这个领域。

26:22 来CMU读研最大的收获

33:00 Mitchell面试Tesla的过程：Design Challenge，5轮BQ

35:34 Mitchell在Tesla做的项目：内部使用的全球定价系统

38:00 Tesla如何进行design review？

43:15 Mitchell分享刚入职的junior designer如何在组内build trust？狂约1 on 1！认识所有人，有机会跟他们说上话，讲讲自己的经验和看法，并寻求建议。刚入职的时候是最好问问题的时候。而且要多观察，主动提出自己的观察和想法。

47:41 一位Tesla2024年大裁员亲历者的自述

52:42 被裁后找工经历：快速更新网站、多多寻找内推、直接联系hiring manager

54:06 面试诀窍：快速整理项目内容，高效完成面试的准备内容，在Tesla练出的讲故事能力也发挥了不小作用；Networking非常重要

55:55 Mitchell选择去Rubrik的原因

1:00:15 2024年UX还值不值得转？肯定是比前几年难了很多，但是在各行各业做到顶尖的人还是会有很多机会，要相信坚持和努力的力量

1:02:34 AI绝对会替代UX设计师？！但这不意味着人类UX设计师就无事可做了，需要思考自己的核心竞争力，比如networking，storytelling等执行设计之外的东西。

1:06:30 那么在这种环境下，UX设计师要怎么应对？首先要体验各种AI相关的工具，尝试使用它们改善设计流程，寻找AI相关项目的机会，积攒经验，成为AI产品设计师

1:09:15 Mitchell未来的职业规划

1:12:32 假如有时光机，Mitchell想跟20岁出头的自己说些什么？人生不是刷题，没有所谓的正确或最佳答案，你应该珍惜每个决定、每段经历，因为这个探索的过程就是最美妙的部分。当前的你其实不仅仅是你这个人，也包括了你所经历的一切。

大家好呀！断更两个多月之后，我们终于回归了！这次邀请到的是微软的产品设计师Serene Deng。

我们是从一篇题为“27岁赴美留学，32岁的我怎么样了？挺好的！”的小红书帖子开始认识她的。

这篇文章里她写了自己从清华美院毕业后进入珠宝设计领域，几年后又转行交互，27岁出国读研，发现第一个研究生学位不能达到理想的目标，果断放弃读了三分之二的学位，转学到SCAD，在SCAD期间从Unpaid实习做起，一步步积累经验和作品，最终在2020年激烈的市场环境下毕业就进入微软工作。听上去是一个大女主爽文剧本，但是熟悉北美当下情形的我们都知道每一步有多少困难和焦虑做伴，又有多少苦尽甘来的欣喜。

——————————————————————

00:00 Intro

01:51 设计缘起 & 本科纯艺求学经历

04:19 第一段转行：珠宝设计

07:43 接触交互设计的契机

11:14 为什么选择留美 & SCAD学习经历

18:40 关于SCAD的校企合作项目

20:51 关于年龄焦虑 & 怎么保持动力和积极心态

27:26 在艰难的市场中的求职经历，怎样判断和把握机会

37:27 职场和同事建立信任的小技巧

39:39 作品集的构成，具体怎么展现实力和个性

42:57 微软的面试流程，以及该怎么准备behavior questions

48:12 怎么准备behavioral questions

为什么专注做toB的赛道，尤其是robotics这方面；探讨2B相比2C的机会数量

55:17 进入新领域后工作如何应对变化的需求，如何利用resource寻求帮助

58:57 向技术人员请教时的沟通建议，建立联系

63:49 微软负责的项目，大厂和中小公司体验的不同

71:16 设计师该培养哪些能力

77:17 未来的规划和对过去的自己想说的

欢迎大家来到新一期HCI Insiders！

在第二季的第二期，我们邀请到的是Quora的产品设计师春含。

春含现在长住纽约，做Product Designer已经有三年时间。自从2020年疫情期间从纽约大学ITP (Interactive Telecommunications Program) 毕业之后，就一直在Quora工作，期间参与了很多项目，非常值得一提的是Poe这个项目。在进入纽大攻读硕士项目之前，春含在北京大学学习地球科学和计算机，听上去是和用户体验以及产品设计并没有很大关系。究竟是什么契机让春含对产品设计产生兴趣，并萌生了跨专业读研的念头呢？在2020疫情肆虐、就业市场萧条的那段时间，春含如何在激烈的竞争中脱颖而出，并得到在Quora的工作机会？工作几年后，对这个行业和职位有没有什么新的看法和体会？

时间线：

0:00 Start

1:56 从地球科学，到编程，再到产品设计

5:16 在纽约大学ITP项目做的有意思的项目

7:53 ITP项目同学们的背景

9:57 在美国的求职经历，如何进入Quora

11:40 “收集齐100封不一样的拒信”

12:12 求职过程中如何保持健康积极的心态，如何化解peer pressure

13:43 作为solo designer，独立负责Poe的项目经历

19:36 做solo designer如何与同事Design critique

20:40 得到独立负责Poe这个项目的机会的原因

21:43 作为设计师从0开始构想项目，在没有很多research的情况下如何推进项目

24:47 在没有很多competitor的时候，我们可以去设置行业规范

26:33 工作三年在能力上获得了哪些成长？

34:10 未来的职业规划

30:56 Quora的设计师话语权很高的原因，从Quora的历史讲起...

34:28 对Product Designer这个职位的认识

35:33 如何在学生时代累积找工作作品

39:08 对20岁出头的自己有什么想说的？干一行爱一行，6年里梦想有许多改变，但拥抱各种可能性！

Welcome back to our Season 2 first episode. 🥳

We are truly excited to invite Prof. Jason Yip to be on our show!

Professor Jason Yip is a leading expert in Human-Computer Interaction, focusing on child-centric technology design. He merges insights from education and psychology to enhance our understanding of how different age groups engage with technology. As the Director of UW KidsTeam, Professor Yip collaborates with children in hands-on design workshops.

More about UW KidsTeam: https://www.kidsteam.ischool.uw.edu/

More about our Guest: https://bigyipper.com/

Timeline:

0:00 Start

2:10 What drew Jason to the concept of KidsTeam, and what intrigued him about participating in this collaborative effort? How did Jason go on the road of teaching kids, education technology, and HCI?

7:50 How does Kidsteam UW differ from KidsTeam at the University of Maryland regarding focus, challenges, and opportunities?

10:10 What were some key steps, processes, or challenges in establishing KidsTeam at the University of Washington?

15:25 Memorable stories of KidsTeam, kids always come back

“I have a lot of parents tell us that KidsTeam is the reason why their kids speak more.”

27:00 Research methods that Jason commonly uses for a better understanding of user needs and behaviors.

31:37 Are there any ethical considerations Jason and KidsTeam must navigate when involving children in research and design?

40:45 What kinds of skills do children acquire from participating in KidsTeam?

49:30 How does KidsTeam work with parents?

1:06:56 What's next for the Kidsteam at the University of Washington? Are there any exciting projects in the pipeline?

1:19:32 Looking back, what suggestions does Jason have for himself in his early 20th?

时间线：

00:00 Start

00:33  为什么要做podcast & 初次经营自媒体的感受

06:38 不同嘉宾的风格差异 & 临场技巧的锻炼 

10:11 从做podcast学到了什么

18:14 记忆最深刻的节目

28:01 准备访谈过程中的有趣经历

32:06 可以调整进步的空间

43:30 成员们暑假都做了些什么

52:15 新学期的打算

More About Iris:

https://www.instagram.com/iris_lynn0104/?hl=en

0:00 Intro

2:33 求学经历——从国内到海外，从金融到艺术管理，跨学科的萌芽

 “接地气是我觉得最重要的事情，不管是我的研究还是生活。”

11:20 在纽约学习艺术管理的探索和心得，初探“以人为本“理念

“我很喜欢艺术，但我也更想系统性的学到一些逻辑，去试图改变一些东西。”

“艺术和创造力只是一种途径，我最终的目的是要探索公民教育，怎么样去构建一个更好的民主社会，让人和人之间建立更好的沟通机制去理解彼此。”

16:17  新章节：艺术和乡村的碰撞，田野工作的开始

“（想探索）文化遗产怎么样回到social fabric，而不是一个放在博物馆里死气沉沉的东西。”

19:40 读博想法的萌发；从观察者到行动者——与人本设计学科的相遇

“我不想站在一个西方所规定的话语范式里面去写一些关于不公平或关于权利的很大的词···我想做的事情一直不是一个观察者，我想做一个行动者。所以慢慢这就让我推到了设计这个学科。”

24:00 设计为何与自己的学术vision相契合，为什么选择康奈尔成衣设计

31:45 对于想要申请博士的听众的建议 

35:25 Iris目前的研究方向：非物质文化遗产的复兴。包括：共同设计与参与式设计；商业化与可持续，供应和生产链，产品策略；创业角度的讨论

45:48  理论阅读、整理想法和写作输出对于实践者的重要性

56:04 对于Human-Centered Design的理解，与交互设计实践的区别

“把Human-Centered Design推到Humanity-Centered Design。我所关注的以人为本的设计不只是赋予人类的福祉，还有人和整个生态网络中所有的基因，包括动植物、自然和社会环境。”

“见自己，见天地，见众生。”

“人是一个object还是一个subject？科技界的所谓以人为本的设计是否把人类分类、量化了？我们在设计物件的时候，不会看多少指标、把人贴标签，更多是看关系性。关系是流动的，所以设计不是给人贴标签，而是设计一套动态的生态系统，它是会发展的。”

62:20 对“人文社科无用论”的讨论

 “见自己，见天地，见众生。”

67:17  给20岁左右的自己的建议

More about our guest:

Dr. Trond Nilsen, a researcher, entrepreneur, and community organizer focused on XR technologies and game design with applications in health and education.

https://www.linkedin.com/in/trondnz/

https://gix.uw.edu/people/trond-nilsen/

-------------- Timeline -------------

0:00 Introduction

2:06 Road from a graduate student in game, Augmented Reality & education to teaching at University of Washington, Seattle

5:05 Curriculum design & reflections on teaching AR/VR

6:54 Discussing the challenges people new to VR face with the technologies and the tools.

11:19 Difficulties in building a VR course for a diverse student group 

13:27 How Trond got into the fields of Game Design and AR/VR

23:37 Trond’s understanding of Human-Computer Interaction  & connections between HCI and game design; the “WOW effect” of VR

27:57 Projects on education & health

33:32 Challenges of keeping up with the field of AR/VR; advantage of networking and teaching.

39:51 To know about the WHAT and the WHY behind each technology and why this matters in the workplace 

46:32 Challenges faced by the AR/VR industry and some exciting future trends

58:03 Discussing Apple Vision Pro: barriers, limitations and outlooks 

63:02: Advice for people interested in AR/VR

这期节目有幸邀请到微软Senior Product Designer June来分享她从建筑转行交互的学术经历，在北美做Product Designer的职场晋级之路，还有她做留学和求职社群的创业之路。希望这期分享能给大家一些启发！

👥 更多链接：

UX Pie: https://www.uxpie.com/

现在报名使用优惠码HCI INSIDERS可以享受100-500美金不等的优惠哦～

⌚️时间线Timeline:

0:00 start

1:45 June的自我介绍

3:13 为什么最开始选择进入建筑行业？又因为什么而离开？

8:38 是契机让June了解到人机交互领域？

9:24 为什么选择去华盛顿大学UW Seatt;e读二硕

11:24 建筑背景的影响

14:40 对于读硕的建议**

15:56 怎么看待交互行业内卷现状 & 转行建议**

20:37 SAP & TikTok工作经历和成长

25:56 Design Manager职位的感想

28:07 Junior，Senior Designer以及Design Lead的差异

31:08 关于Title与升职**

34:11 关于准备ToB项目**

36:14 Design Consultant & UXPie介绍

39:15 June心目中UX Designer最需要培养的能力**

41:08 回顾过去，给20岁自己的建议

42:56 关于交互设计的未来

Learn more about Prof. Xin Xiangyang

LinkedIn: ⁠⁠https://www.linkedin.com/in/xiangyang-xin-28b0872/⁠

Website: ⁠⁠https://www.xxyinnovation.com/⁠

This episode will talk about Prof. Xin sharing more about his experience and Strategic Thinking in Design, Continuing with us to dive into Prof. Xin's academic journey.

------------------------------

Timeline: 

00:00 Start

00:30 How Prof. Xin understands the def of design, it’s not just about product and service 

10:09 Think of the strategy behind the product and think of how we can design

11:45 Why did Prof. Xin pivot to multi-field to try and error (e.g., mechanical engineering, art,  philosophy, design), and how did he keep his passion

16:54 Suggestion for all the designers: read news and care about other people

18:57 Suggestion for those who are anxious about getting a job and internship

26:23 Prof. Xin Ph.D. research & advice for those who are interested in social science

33:16 What are the most critical skills and qualities that designers should pursue