Give an Ovation: The Restaurant Guest…

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Operational Clarity Wins with Sebastian Stahl

mercredi 23 avril 2025 • Durée 15:48

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Sebastian Stahl, former hospitality operator and now founder of Breadth, joins the show to talk about how restaurants can build marketing systems that actually work. As the host of Restaurant Leaders Unplugged, Sebastian shares how guest experience starts long before a diner walks through the door—and how to align your team, tech, and messaging to make every touchpoint count.

Zack and Sebastian discuss:

Why systems are the foundation of strong marketing
How to plan campaigns instead of winging them
The role of tech in enhancing guest experience
Why every touchpoint shapes brand perception
How to scale hospitality with the right people
The connection between employee and guest experience

Tune in to hear Sebastian’s operations-first take on restaurant marketing and how structure creates standout experiences.
Thanks, Sebastian!

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What Truly Creates Restaurant Magic with Troy Guard

mercredi 16 avril 2025 • Durée 18:37

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Chef Troy Guard, founder of TAG Restaurant Group, joins the show to share how creating a vibe, embracing the unexpected, and mentoring talent have helped him grow multiple restaurant concepts across states. From dishwasher to executive chef, Troy reflects on his journey and how guest experience is driven by feeling—not formulas.

Zack and Troy discuss:

Why “vibe” is the first thing he notices in a restaurant
How to scale a brand while staying true to its soul
The power of mentorship and opening doors for others
Why hospitality is more than food—it’s emotion
How to keep concepts fresh without losing consistency
Why feedback and change go hand in hand

Tune in to hear how Troy’s people-first philosophy creates lasting guest impressions and sustainable growth.
Thanks, Troy!

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Lessons from a Hospitality Marketing Veteran with Mitch Baker

lundi 24 février 2025 • Durée 17:47

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Mitch Baker, VP of Marketing at Robeks, shares his expertise on evolving marketing strategies in the hospitality industry. With a background spanning Hollywood entertainment, Disney, and more, he dives into the role of guest data, technology, and omnichannel marketing in shaping brand success. Mitch also discusses the vital relationship between marketing and operations, the power of consistency, and what truly drives a five-star guest experience.

Zack and Mitch discuss:

How Robeks leverages guest data for targeted marketing.
The impact of technology on hospitality marketing.
The importance of aligning marketing with operations.
Best practices for omnichannel brand messaging.
Why guest experience hinges on service and accuracy.

Tune in to hear how Mitch’s insights on marketing, operations, and guest experience can help your restaurant thrive!

Thanks, Mitch!

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Behind the Scenes of a Successful Restaurant Experience with Donna Josephson

Épisode 262

jeudi 16 novembre 2023 • Durée 18:17

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Ever wonder how top restaurant brands create a guest experience that keeps customers coming back for more? Prepare to be enlightened as we sit down with Donna Josephson, CMO of Shipley's Donuts, a seasoned marketer who has worked with big names such as Chick-fil-A, Applebee's, Wendy's, and McAllister's. Donna lays bare the common pitfalls marketers often stumble into in the restaurant industry and emphasises the vital role of a partnership between marketers and operators in delivering a memorable guest experience.

On this episode, you'll learn from Donna about:

Addressing diverse needs of guests
Importance of emotional connection
Rapid innovation
More!

Thanks, Donna!

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Emerging Trends and Challenges in the Restaurant Industry With Sam Oches

Épisode 261

lundi 13 novembre 2023 • Durée 24:54

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Ever wondered about the inner workings of the restaurant industry? Sam Oches is an award-winning editorial director of Informa's Restaurant and Food Group. Sam Oches has had his eye on the industry for quite some time and has developed an eye for exploring the factors shaping this dynamic landscape.

On this episode, you'll learn from Sam about:

Labor availability
Rise of automation
Tip culture
More!

Thanks, Sam!

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A Slice of Superior Customer Service With Deric Rosenbaum

Épisode 260

jeudi 9 novembre 2023 • Durée 18:19

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Get ready to uncover the mysteries behind the success of Groucho's Deli, an iconic restaurant that's stood the test of time for 80 years. Deric Rosenbaum, the president of this thriving chain, joins us on the show to share his insights on a two-fold approach to innovation and the significance of open platforms.

On this episode, you'll learn from Deric about:

Customer engagement
Using feedback to redirect
Compatible traditional and progressive guest experience tactics
More!

Thanks, Deric!

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Rethinking Restaurant Marketing With Chip Klose

Épisode 259

lundi 6 novembre 2023 • Durée 16:24

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Are you ready to revolutionize the way you perceive restaurant marketing? Join us as we turn the tables with the brilliant author and consultant, Chip Klose. We pick his brain about his game-changing book, 'Restaurant Marketing Mindset.' This is not just another marketing guide; it's a deep dive into the psychology of your potential customers.

On this episode, you'll learn from Chip about:

Word-of-mouth
The triangle principle
Rethinking your marketing plan
More!

Thanks, Chip!

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Keeping The Human Touch with Andrew Simmons

Épisode 258

mercredi 1 novembre 2023 • Durée 15:39

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Ready for a story of resilience and innovation in the restaurant industry? Join us as we sit down with Andrew Simmons, the dynamic CEO of Mama Ramona's Pizzeria. Andrew shares his rollercoaster journey, from buying the business right before the pandemic, navigating through the crisis, to coming out stronger. He gives us insights into how he has revolutionized the restaurant's operations by integrating tech and reducing labor costs without compromising the human touch in the business.

Listen to this episode to learn about:

The economics of pizza subscription services
Using tech in non-tech-savvy neighborhoods
The importance of listening to customers
How to use transparency to your advantage
More

Thanks, Andrew!

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Leading and Evolving Successful Restaurant Brands with G.J. Hart

Épisode 257

lundi 30 octobre 2023 • Durée 22:11

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What does it take to lead successful brands like Red Robin, Torchy's Tacos, California Pizza Kitchen, and Texas Roadhouse? G.J. Hart, current CEO of Red Robin, breaks it down for us, stressing the importance of remaining true to the essence of the brand while testing changes to keep it attractive to customers. G.J.'s insights are a treasure trove for anyone involved in the restaurant business so tune in and hear about his extensive experience and knowledge.

On this episode, you'll learn from G.J. about:

The hospitality model
Investing in the right people
Critical balance between consistency, differentiation, and authenticity
More!

Thanks, G.J.!

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Reimagining the Future of Food with Benjamin Kaplan

Épisode 256

jeudi 26 octobre 2023 • Durée 25:25

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Have you ever wondered how plant based food can serve the growing global demand for burgers? Join Zack Oates as he sits down with Benjamin Kaplan, co-founder and CEO of Plant Burger, who shares his fascinating journey into the world of plant-based cuisine. From his personal switch to a flexitarian diet to the creation of Plant Burger, a food haven designed for all food enthusiasts irrespective of their dietary preferences, Benjamin’s story is both intriguing and inspiring.

On this episode, you'll learn from Benjamin about:

Accuracy and taste
Importance of an omnichannel presence
What it means to be plant based
More

Thanks, Benjamin!

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Qualité et score du flux RSS

Historique des publications

Derniers épisodes publiés

Podcasts et contenus similaires

Podcasts Similaires Basées sur le Contenu

Apple Podcasts

Spotify

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