Deep Listening - Impact beyond words - Oscar Trimboli – Détails, épisodes et analyse

This episode delves into the critical role of listening, particularly in the context of debates and the competitive advantage provided to participants.

Sasan Kisravi explains the significance of preparation in debate, especially when preparing both sides of the argument.

When preparing both sides of an argument, you can discover and  anticipate the counterpoints that will help you discover multiple approaches to the same issue.

The concept of "competitive listening" is emphasized, and it is important to understand an opponent's argument and analyze its impact on the judge and audience.

Note-taking is a crucial tool for effective listening, but there is a difference between traditional note-taking and a more strategic approach. The latter involves creating a visual map of arguments, identifying key points, and tracking the flow of the discussion.

This method allows listeners to maintain focus, identify unaddressed points, and ultimately gain a clearer understanding of the debate.

The conversation also touches on the psychological aspects of listening, highlighting the importance of motivation and purpose.

By understanding the nuances of effective listening, individuals can improve their communication skills, build stronger relationships, and achieve greater success at work.

• Listening is a competitive advantage: Effective Listening is crucial for success in debates and workplace communication.
• Preparation is key: Understanding both sides of an argument and anticipating counterpoints is essential for effective listening and responding.
• Note-taking is a strategic tool: Creating visual maps of arguments helps maintain focus, identify key points, and analyze the flow of the discussion.

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Where to start? Start here

How to listen like a High Court Judge with Justice Michael Kirby

Listen like World Memory Champion Dr Boris Konrad

Brooklyn Debate League

01:38:00 - The complete Munk Debate - Mainstream Media featuring Douglas Murray, Matt Taibbi, Malcolm Gladwell, Michelle Goldberg November 30, 2022

00:47:36 The original Phuskin Industries Revisionist History Podcast Episode - Malcolm goes to debate school – complete audio episode April 13, 2023

00:10:10 Douglas Murray on Malcolm Gladwell: "I Still Don't Feel Pity"

The importance of listening at Level II, which is three-dimensional

• hear,
• see,
• and sense 

Noticing nonverbal cues and their congruence with their words is a vital skill toward becoming a deeper listener.

While these cues can be informative, it's crucial to interpret them accurately and consider the context.

During this episode we explore noticing

• the face,
• posture
• and breathing

As we delve into the world of nonverbal cues, we are guided by Susan Constantine, Robin Dreeke, Michael Grinder and Andre Agassi. These four perspectives will create a deeper understanding by noticing, baseline and interpreting a range of non-verbals

Finally, Agassi shares a secret about decoding Boris Becker's non-verbal signals which led to an eight-match winning streak in the 1990s.

 066: Listening to body language with Susan Constantine

077: The secrets of listening like a spy with Robin Dreeke

085: Hidden Secrets of how to Listen for non-verbals with Michael Grinder

Interviewer becomes interviewee - Oscar Trimboli speaks with Kelly Irving to share the story behind Deep Listening.

How did we get here? Oscar shares about his listening through school and early work, how listening helped people understanding others' perspectives. Through his work as an executive coach, Oscar can empower others by letting them feel listened to.

Learn about listening superheroes, challenges Oscar faces with listening, and about his vision for one hundred million listeners around the world.

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Previously we have heard from listening experts around the world: air traffic controllers, high court judges, suicide counsellors, deaf interpreters and so many more.

In this episode you may notice things are a little different.

Beginning with this episode, the Deep Listening Podcast Series is evolving.

The consistent feedback from 50 episodes is that you want to hear more from Oscar about how to join the listening jigsaw puzzle together.

We'll be doing a deep dive on the five levels of listening and joining us will be our new co-host, Nell Norman-Nott.

The focus will be on practical and impactful tips, to help you grow as a listener.

And don't worry, we'll still be doing great interviews unique listening experts including military snipers to talk about focus, body language experts to help you listen to non-verbal language, neuroscientists to help you understand the role of listening and memory.

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Dr Bronwyn King is a radiation oncologist and the founder of Tobacco Free Portfolios. Dr King works in countries all around the world to help financial institutions divest from tobacco companies - saving millions of lives.

Bronwyn has worked to treat hundreds of people with cancer. She shares the pivotal story when she realised her own money was invested in tobacco companies that caused the diseases and were killing her patients. 19,000 people die of tobacco-related diseases daily, and Dr King is bridging the world of health and finance to do something about it. A moment of deep listening triggered this revelation for Bronwyn.

By engaging leaders of funds, banks, insurers and other financial institutions, Dr Bronwyn King advocates for the divestment of tobacco companies. She has had her success through meaningful face-to-face interactions, diving head-first into the language of finance.

Bronwyn's inspiring story shows the power of listening to create a massive impact  - addressing the largest health issue in the world today.

Tune in to Learn

• How listening can help us to break out of silos
• Why the most valuable interactions are after the meeting ends
• How listening brings hope where there was none
• How to remove your money from tobacco investments
• How to make an impact beyond words

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Chris Voss is a global corporate negotiation expert; a former FBI hostage negotiator, CEO of the Black Swan Group and author of the national best-seller: "Never Split The Difference: Negotiating As If Your Life Depended On It". His company specialises in solving business communication problems, using hostage negotiation solutions.

Chris says the cost of not listening in the corporate world amounts to 70% of opportunities missed.

Chris points out the 'Yes addiction' our society has in its communication, intent on extracting a yes from the other person in the conversation. The single biggest force in decision making is avoiding a loss or rejection, not to accomplish again - simply considering the phrasing of a question can make for more productive conversation.

Chris shares dramatic stories of how listening between the lines saved the day in dangerous negotiations. His bite-sized pieces of wisdom based on years of experience are truly valuable.

Tune in to Learn

• How observational statements get speakers to say more than questions
• How control of conversations can work like judo
• How to summarise another person's perspective

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Corine Jansen is a Listening Practitioner in the Netherlands, who strives to make a real difference in the health care system by listening.

Corine’s method focuses on listening and speaking as a human being, to another human being, disregarding all roles of doctor, patient or nurse. Dealing with the topics and issues usually unaddressed in the health care setting brings healing, by helping people be whole again - more than a set of diagnoses.

Chief Listening Officer since 2010, her focus on listening is being used in six hospitals throughout the Netherlands.

Everyone has a story - practitioners as well as patients, and listening to everyone saves mistakes being made, and money being wasted. Corine shares her own experience with illness and how not being listened to perpetuated her time being unwell. 

Corine has an inspirational commitment to listening and to the value of human centered care. 

• How to clear your mind completely to listen
• How to use silence practically to listen effectively
• How to choose to be present in the moment.

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Hugh Forrest serves as Chief Programming Officer for South by Southwest (SXSW). Held annually in Austin, Texas, this event brings together more than 70,000 industry creatives from across the United States, around the world.

These creatives are inspired by nine days of panels, presentations, brainstorming, networking, deal-making, socializing, creating, innovating, and fun. The worlds of film, gaming, music, comedy, science and technology collide at SXSW. Year on year, the conference consistently draws big names as keynote speakers, and creates hundreds of millions of dollars of economic impact.

Hugh is responsible for listening to the feedback of 50,000 people - the attendees of each year's event - and distilling 5,000 ideas into 10 days of action. SXSW places enormous value on listening to the event attendees, sponsors, staff and the community as a whole. Hugh says without this, you lose your relevancy.

Over the course of six weeks, each year Hugh and his team sift through feedback. It gives a fuller picture of the event, as an organiser there are things that didn't go well that you had no idea about. It can be exhausting, especially when the criticisms are sharp. But it is this which helps you get better.

SXSW has a unique voting system to facilitate interaction with the community, the panel picker ensures that anyone with an internet connection can submit a speaking proposal. It also allows users to voting on topics, giving Hugh an idea of what people are really interested in.

It's not just learning and listening from the audience that is crucial - Hugh and his team initiate a dialogue with those who've provided feedback - replying to emails, having a coffee with their attendees. Some of the best advocates for the conference previously had a complaint, but were addressed by Hugh's team and made positive.

[Tweet "This bottom line, which we're so focused on, is listening to your customers. The more you listen, the more you learn - Hugh Forrest"]

• How to listen well in a dialogue over email
• How Hugh and his team analyse survey responses
• How SXSW 'predict' the future to keep the conference at the cutting edge

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A vote of thanks for helping to spread the word to create 100 million Deep Listeners in the world

We were award one of the Top 20 Apple Podcasts of 2018

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