Customer Success: Pivot Your Career

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Driving Growth and Engagement Part2: Strategies from WNTD Founder Liz MacAulay (Elizabeth Italiano)

Saison 1 · Épisode 6

jeudi 10 octobre 2024 • Durée 26:20

Part2 of our conversation with Elizabeth Italiano.

In the Customer Success Pivot Your Career podcast, hosts Alex White and David Lokietz discuss customer success strategies with Liz MacAulay (Elizabeth Italiano), Founder & CEO of the consulting firm, What Not To Do (WNTD) Partners.

Discussions include the impact of Gen AI, developing truly personalized customer engagements and evolving customer success into a revenue center. Elizabeth also shares her experiences and insights on go-to-market strategies, business acumen for CSMs, and the value of identifying ideal customer profiles.

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Driving Growth and Engagement Part1: Strategies from WNTD Founder Liz MacAulay (Elizabeth Italiano)

Saison 1 · Épisode 5

mercredi 2 octobre 2024 • Durée 30:54

In the Customer Success Pivot Your Career podcast, hosts Alex White and David Lokietz discuss customer success strategies with Liz MacAulay (Elizabeth Italiano), Founder & CEO of the consulting firm, What Not To Do (WNTD) Partners.

Discussions include the impact of Gen AI, developing truly personalized customer engagements and evolving customer success into a revenue center. Elizabeth also shares her experiences and insights on go-to-market strategies, business acumen for CSMs, and the value of identifying ideal customer profiles.

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Embracing Ambiguity and Building Change Resilience: Insights from Jennifer Albrecht

Saison 1 · Épisode 4

mercredi 28 août 2024 • Durée 42:51

In the CS Pivot Your Career podcast, we have a conversation with Jennifer Albrecht, a Customer Success SVP and Revenue Leader for Higher Ed SaaS companies. She shares valuable insights on change resilience, highlighting the importance of embracing mistakes, maintaining transparency, and fostering a feedback-driven culture.

Key topics include expanding your "Lego set", outcomes vs outputs, account multithreading, tech consolidation opportunities, and the idea that achieving "inbox zero" doesn't achieve business outcomes.

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Building a Customer-Centric Culture: Insights from Imply’s CCO Pranav Parekh

Saison 1 · Épisode 3

mardi 30 juillet 2024 • Durée 43:38

The 'Customer Success Pivot Your Career Podcast' hosts Alex and David have a conversation with Pranav Parekh, Chief Customer Officer at Imply.

Pranav shares his philosophy on customer success, emphasizing the importance of being customer-centric, building high-performing teams, and fostering a collaborative culture. They highlight how true leadership makes others better both in the leader's presence and absence. Additionally, practical insights on driving customer success, the role of executive communication, and how to handle revenue-related tasks within customer success.

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Navigating the CS Job Market: Advice from recharge's Noah Little

Saison 1 · Épisode 2

vendredi 28 juin 2024 • Durée 43:22

In this episode of the 'Customer Success Pivot Your Career' podcast, hosts Alex and David discuss job-search strategies with Noah Little, a Senior Enterprise Customer Success Manager at recharge & CS Coach for landing your next CS opportunity.

Noah shares insights on navigating job markets, crafting compelling resumes, and leveraging storytelling in interviews. He emphasizes the importance of documentation of achievements and seeking direct feedback for improvement. The conversation highlights the evolving landscape of customer success roles and practical tips for standing out to recruiters.

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Cultivating Customer Success: Insights from SAP's Steve Pino

Saison 1 · Épisode 1

jeudi 23 mai 2024 • Durée 34:24

In the first episode of the Customer Success: Pivot Your Career podcast, hosts Alex White and David Lokietz have a conversation with Steve Pino, SAP National VP North America, Cloud Success Services focusing on data and analytics.

They discuss the importance of relationship building in customer success, the evolution of customer success from on-premise solutions to enterprise cloud software, and the approach to solving clients' issues through trust and periodic check-ins rather than a sales-centric perspective. Pino shares examples from his career, emphasizing the value of understanding and adapting to clients' needs, implementing a rescue renewal program for underutilized software, and strategies for becoming a trusted advisor rather than just a vendor.

The discussion also covers advice for hiring in customer success roles, focusing on teamwork, the we vs. me mentality, and the significance of building collaborative relationships within the company and with the clients to ensure mutual success.

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Welcome to Customer Success: Pivot Your Career!

vendredi 17 mai 2024 • Durée 05:48

Welcome to our new podcast! Learn more about us and our podcast in this 6 minute introduction.

The Power of Unified Data: Karl Simon on Leading AI Innovation

Saison 3 · Épisode 2

mercredi 22 juillet 2026 • Durée 47:41

AI that meets customers where they work by cleansing data, managing AI drift, ensuring governance and managing a solution that is AI model agnostic. Leave the heavy lifting to Subatomic!

Guest Karl Simon, Co-founder and CTO of Subatomic, joins the Customer Success Pivot Your Career podcast with co-hosts Alex White and David Lokietz. Karl recounts his path from Oracle into data warehousing and analytics, through roles at companies including Gap, Saks Fifth Avenue, Genentech, and Komodo Health, and explains why Subatomic focuses on enabling AI without disrupting existing workflows.

The discussion centers on how poor, incomplete, and inconsistent data undermines AI ROI, how Subatomic uses AI to audit and unify data, and how its model-agnostic approach dynamically selects best-fit models while managing drift, cost, and governance via “Deep Lens” (introspection, audit, eval). Karl also describes “AI coworkers” that execute role-based go-to-market workflows across sales, marketing, and service

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Beyond the Resume: Rebecca Novetsky on Product, Customer Success, and Startup Life

Saison 3 · Épisode 1

mardi 16 juin 2026 • Durée 45:00

What can't a resume tell you about a candidate? Quite a lot, as it turns out.

Rebecca Novetsky, a customer success leader who builds CS functions from the ground up at early-stage startups and the creator and host of the Next Hire podcast, joins the Customer Success Pivot Your Career podcast with co-hosts Alex White and David Lokietz.

Rebecca's career has looped from product development to customer success, into product management, and back again. This mix makes her a sharper advocate for the customer and the product. She digs past surface-level feature requests to find the customer's real "why" before prioritizing a roadmap. As a first CS hire at multiple startups, she aligns stakeholders, defines what success means for each customer, and builds onboarding playbooks that keep new customers from slipping into the abyss. The results speak for themselves: adoption up 35%, onboarding time cut by two-thirds, and a product taken from pilot to paid.

Rebecca also shares how Next Hire, her short-form interview podcast, helps job seekers tell the story behind their resume, build confidence, and own their work.

Enjoy, rate our podcast and share your comments.

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Tailored solutions in CS driving business scale and growth with John Huber

Saison 2 · Épisode 3

lundi 14 juillet 2025 • Durée 49:55

Guest John Huber, founder of Customer Success Architects, joins the 'Customer Success Pivot Your Career' podcast with co-hosts David Lokietz and Alex White. John shares his extensive experience in customer success, which spans over 20 years and includes roles at five different B2B SaaS companies.

The discussion covers various aspects of customer success, including Leadership on Demand services, Advisory consulting, and Specialized Coaching. John explains how he helps SaaS companies manage customer health, churn, and renewals. Additionally, he highlights the importance of cross-functional alignment and strategic customer engagement to drive retention and growth. A don’t miss episode!

02:16 Introducing Today's Guest: John Huber
04:55 Leadership on Demand
19:50 Challenges in Early-Stage Companies
26:32 Operationalizing Customer Health Data
30:49 Company-Wide Customer Success Mindset
36:58 Coaching Services and Career Development
41:20 Final Thoughts and Career Advice

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Customer Success: Pivot Your Career – Détails, épisodes et analyse

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Customer Success: Pivot Your Career – Détails, épisodes et analyse

Détails du podcast

Classements récents

Apple Podcasts

Spotify

Liens partagés entre épisodes et podcasts

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LinkedIn4

Qualité et score du flux RSS

Historique des publications

Derniers épisodes publiés

Podcasts et contenus similaires

Podcasts Similaires Basées sur le Contenu

Apple Podcasts

Spotify

Podcasts Similaires Basées sur le Contenu

Other2

LinkedIn4