Ctrl + Shifter Podcast – Détails, épisodes et analyse

In this episode 15 of Ctrl + Shifter, we sit down with Matti Junila, Head of Customer Success at ComplyAdvantage, to explore how AI is transforming customer success and financial crime prevention. 

With years of experience in AI, machine learning, and customer service, Matti shares his expertise on how AI is improving fraud detection, reducing manual work, and helping businesses navigate compliance challenges. He dives into the rise of agentic AI, automating tasks traditionally handled by humans, and offers advice on adopting AI responsibly. Tune in to hear how AI is reshaping customer support in high-stakes industries.

TIMESTAMPS:

01:57 - Matti's Background & Early career

04:45 - About ComplyAdvantage

07:47 - Leadership Challenges in AI-Driven Financial Crime Prevention

10:24 - AI Trends in Customer Support

19:26 - Decision-Making Principles for Responsible AI Adoption

22:28 - Strategic AI Adoption: From Evaluation to Scaled Impact

32:23 - Future of AI in Customer Support

35:08 - Advices on AI Adoption

► Listen to audio on Youtube: How AI Is Changing Customer Success in Financial Crime Compliance | Ctrl + Shifter Podcast EP 14

► Listen in audio on Apple Podcasts: Ctrl + Shifter Podcast - Podcast - Apple Podcasts

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A special thanks to Matti Junila and ComplyAdvantage for joining us and sharing their valuable insights.

About Matti Junila:

He started out in computer science and have always been focused on AI and machine learning. Over the last 10+ years, he has helped build and scale tech startups, leading customer success teams and working closely across product, engineering, and commercial teams.

About ComplyAdvantage:

ComplyAdvantage’s mission is to empower every business to eliminate financial crime. By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust. More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.

Learn more at:

► LinkedIn: https://www.linkedin.com/company/complyadvantage/

► Website: https://complyadvantage.com/

Connect with Matti Junila on LinkedIn: https://www.linkedin.com/in/mattijunila/

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ABOUT CTRL + SHIFTER PODCAST

Voices that take control. Stories that drive the shift

A series featuring founders, tech leaders, and innovators who are taking control and driving the shift in business and technology. Powered by SmartDev and Verysell AI, we deliver actionable insights and real stories on how they build with intention, shape strategy, and stay ahead of the curve. 

Disclaimer: The content shared reflects personal perspectives and does not represent the views or official stance of the company.

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ABOUT SMARTDEV

SmartDev is a Vietnam-based software powerhouse delivering agile, high-quality, and cost-effective engineering for global brands.

Learn more about our solutions and hiring smart developers at:

🌐 https://smartdev.com

✉️ contact@smartdev.com

And don’t forget to follow us on other social networks:

► LinkedIn: https://linkedin.com/company/smartdev-llc-/

► Facebook: https://www.facebook.com/SmartDevLLC/

© Copyright by SmartDev Channel

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#CtrlShifterPodcast #SmartDev #VerysellAI #crossborderpayments #fintechinnovation  #digitalfinance  #futureofpayments #TechLeadership

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In this episode of Ctrl + Shifter, we sit down with Jan Lorenc, CEO of CurrencyFair, to explore the world of cross-border payments and foreign exchange. With over 15 years of experience spanning banking, treasury, and fintech, Jan leads CurrencyFair in simplifying international money transfers and providing cost-effective solutions for SMEs and individuals alike.

Jan shares his journey from traditional finance to fintech innovation, offering deep insights into the evolving landscape of global payments. From the power of blockchain and AI to the challenges of scaling a multinational business, this episode dives into how technology is transforming the way money moves across borders.

TIMESTAMPS

00:00 - Intro

02:28 - Behind the Shift: Jan's Career Journey

05:27 - How to Bridge Traditional Finance & Technology

07:37 - CurrencyFair's Mission

11:54 - How to Balance Customer Trust & Regulatory Compliance

15:48 - Challenges When Scaling a Regulated Cross-Border Payments Business

19:13 - How to Maintain Consistency Across Diverse Markets

22:55 - Technology Trends Reshaping Cross-Border Payments

38:01 - Future Trends in Fintech & Payments

42:26 - Advice for Newcomers in Fintech & Digital Payments

44:00 - Outro

► Listen on Youtube: https://youtu.be/ajNzcz-5P9Y

► Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/ctrl-shifter-podcast/id1824162919

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A special thanks to Jan Lorenc and CurrencyFair for joining us and sharing their valuable insights.

About CurrencyFair:

CurrencyFair was launched in Ireland in 2010 and offers an online cross-border payment and foreign exchange service to customers worldwide. Over the past 15 years, the company has onboarded more than 180,000 customers. It currently supports over 20 currencies in well-established currency corridors for international payments. CurrencyFair is boldly transforming the future of financial services and empowering its customers by making innovative financial solutions accessible to all.

Learn more at:

► LinkedIn: https://www.linkedin.com/company/currencyfair/

► Website: www.currencyfair.com

Connect with Jan Lorenc on LinkedIn: https://www.linkedin.com/in/jan-lorenc-00404731/

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ABOUT CTRL + SHIFTER PODCAST

Voices that take control. Stories that drive the shift

A series featuring founders, tech leaders, and innovators who are taking control and driving the shift in business and technology. Powered by SmartDev and Verysell AI, we deliver actionable insights and real stories on how they build with intention, shape strategy and stay ahead of the curve.

Disclaimer: The content shared reflects personal perspectives and does not represent the views or official stance of the company.

--------

ABOUT SMARTDEV

SmartDev is a Vietnam-based software powerhouse delivering agile, high-quality, and cost-effective engineering for global brands.

Learn more about our solutions and hiring smart developers at:

🌐 https://smartdev.com

✉️ contact@smartdev.com

And don’t forget to follow us on other social networks:

► LinkedIn: https://linkedin.com/company/smartdev-llc-► Facebook: https://www.facebook.com/SmartDevLLC/

© Copyright by SmartDev Channel

© Do not Reup

#SmartDev #VerysellAI #CtrlShifterPodcast #ResponsibleAI #TechLeadership #Innovation #AI #Governance #DigitalStrategy

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In episode Future of Wealth Management: Explore the Hidden Power of Digital Assets, Marcus Ling (Founder & CEO of Ascendant Globalcredit Group) reveals how data-driven insights and blockchain technology are creating personalized financial strategies for clients in Southeast Asia and beyond. Join us to discover new investment opportunities, smarter client strategies, and leadership insights for the future of finance with us.  

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SmartDev – AI-Powered Software Development.  

Learn more about us:

🌐 ⁠⁠⁠https://smartdev.com⁠⁠⁠

✉️ contact@smartdev.com 

And don’t forget to follow us on other social networks:

► LinkedIn: https://www.linkedin.com/company/SmartDev 

► Facebook:  https://www.facebook.com/SmartDev 

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A special thanks to Marcus Ling and Ascendant Globalcredit Group for sharing their expertise. 

More on Marcus Ling: https://www.linkedin.com/in/marcus-ling-97187073/ 

About Ascendant Globalcredit Group: 

We, at Ascendant Globalcredit Group, are focused and dedicated to excellence. We’re a distinguished financial consulting introducer specializing in delivering tailored financial services to HNWIs and business families. Every member of our committed team will work with you to determine what works best for you, helping you create an elevated financial strategy.

Your narrative matters. However, it’s not just the numbers that matter, it’s the vision and values that are defining your success. When you interact with our experts, your story becomes more vivid and will be told across many platforms. We support your objectives by concentrating on professionalism and personal attention.

We have a proven track record in providing tailored financial services to HNWIs and business families and we guarantee that each of our clients will receive the very best in advice and expertise. From managing difficult financial issues to reaching your life’s long-term goals, our team is ready to walk with you each step

► LinkedIn: https://www.linkedin.com/company/ascendant-globalcredit-group-pte-ltd/ 

► Instagram: https://www.instagram.com/ascendantglobalcreditgroup/ 

► Facebook: https://www.facebook.com/people/Ascendant-Globalcredit-Group-Pte-Ltd/61564262476729/ 

📣 Ascendant Globalcredit Group will soon be launching a series of initiatives to expand our outreach in Singapore and the region. This includes: 

• Onsite seminar sessions, held once or twice a year, as part of our soft launch efforts to engage directly with our growing community. 

• Virtual webinars, designed to increase accessibility and reach a broader audience across various markets. 

Stay tuned and join us to learn more about funding opportunities, industry insights, and how Ascendant Globalcredit Group can support your business goals. 

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CTRL + SHIFTER 

Voices that take control. Stories that drive the shift 

© Copyright by SmartDev

© Do not Reup 

#SmartDev #VerysellAI #CtrlShifterPodcast #VendorRelationship #VendorRelationshipManagement #Trust #DigitalTransformation #TechLeadership #CyberAssurance #GrowthStrategy #ITTransformation 

Discover the secret to master vendor relationship management with Thomas Naylor - Founder & Editor of Hifo.Ltd and Cyber Security Judge for SC Awards Europe. In this episode, explore expert vendor relationship management tips on setting clear requirements, aligning goals, and see how building vendor trust can drive great partnerships, sustainable growth, and IT success in today’s tech-driven landscape. 

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SmartDev – AI-Powered Software Development.  

Learn more about us:

🌐 ⁠⁠https://smartdev.com⁠⁠

✉️ contact@smartdev.com 

And don’t forget to follow us on other social networks:

► LinkedIn: https://www.linkedin.com/company/SmartDev 

► Facebook:  https://www.facebook.com/SmartDev 

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A special thanks to Thomas Naylor and Hifo.Ltd for sharing their expertise.

► More on Thomas Naylor: https://www.linkedin.com/in/thomasnaylor/ 

► About Hifo.Ltd: Hifo is a platform that provides advanced search tools and unique comparison features, helping tech vendors stand out and enabling technology buyers to quickly discover, understand, and compare companies side by side. With Hifo, buyers find exactly what they need, while vendors can skip the sales pitch and get straight to meaningful conversations. Discover more at https://hifo.co 

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CTRL + SHIFTER 

Voices that take control. Stories that drive the shift 

Disclaimer: The content shared reflects personal perspectives and does not represent the views or official stance of the company.

© Copyright by SmartDev

© Do not Reup 

#SmartDev #VerysellAI #CtrlShifterPodcast #VendorRelationship #VendorRelationshipManagement #Trust #DigitalTransformation #TechLeadership #CyberAssurance #GrowthStrategy #ITTransformation 

In this episode, we sit down with Avijit Macker - IT Director at StratAgile and a transformation leader with 20+ years of experience in banking tech, cloud, and digital innovation to explore how DevOps becomes the foundation for the next era of finance.

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SmartDev – AI-Powered Software Development.  

Learn more about us:

🌐 ⁠https://smartdev.com⁠

✉️ contact@smartdev.com 

And don’t forget to follow us on other social networks:

► LinkedIn: https://www.linkedin.com/company/SmartDev 

► Facebook:  https://www.facebook.com/SmartDev 

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A special thanks to Avijit and the StratAgile team for being a valued partner of this podcast.

About StratAgile:StratAgile combines technology with your business and marketing needs to provide cutting edge solutions within the online, mobile and social media segments. We empower you with services and tools for your digital marketing needs tailored to exceed your expectations across integrated digital marketing - lead management- data analysis and platform provisioning. We work with clients across verticals and map out a road plan which is embellished by our functional /technical consultants while designing campaigns, platforms, media mix, mobile apps, social media widgets and other digital initiatives.

Discover more about StratAgile:

► Website: https://www.stratagile.com/

► LinkedIn: https://www.linkedin.com/company/stratagile/

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CTRL + SHIFTER 

Voices that take control. Stories that drive the shift 

Disclaimer: The content shared reflects personal perspectives and does not represent the views or official stance of the company.

© Copyright by SmartDev

© Do not Reup 

#CtrlShifter #SmartDev #VerysellAI #AI #DigitalTransformation #Ecommerce #Leadership #PodcastSeries 

In our very first episode, we sit down with Prasanna Subramanian - Digital Transformation Program Manager at a luxury automobile firm & SplitMode author, to deep dive into The Leadership Secrets Driving AI-Powered E-Commerce Wins.  

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SmartDev – AI-Powered Software Development.  

Learn more about us:

🌐 https://smartdev.com

✉️ contact@smartdev.com 

And don’t forget to follow us on other social networks:

► LinkedIn: https://www.linkedin.com/company/SmartDev 

► Facebook:  https://www.facebook.com/SmartDev 

---- 

CTRL + SHIFTER 

Voices that take control. Stories that drive the shift 

Disclaimer: The content shared reflects personal perspectives and does not represent the views or official stance of the company.

© Copyright by SmartDev

© Do not Reup 

#CtrlShifter #SmartDev #VerysellAI #AI #DigitalTransformation #Ecommerce #Leadership #PodcastSeries 

In this episode, Chan Wei Jie (Wave), Vice President Web3 at TOTM Technologies, brings his expertise in quantum-secure infrastructure, AI, and blockchain to explore how the convergence of these three powerful technologies will revolutionize finance. From enhancing financial security to driving digital transformation, Wave offers insights on building future-proof systems that are both secure and efficient. 

TIMESTAMPS 

00:00 – Intro 

1:39 - Behind the Shift: From Audit to Quantum Finance 

9:36 - Digital Assets in Practice: What Adoption Really Takes 

24:30 - Tech Convergence: Quantum, AI, and Beyond 

32:13 - Looking Forward: AI, Emerging Tech, and the Future of Finance 

47:112 – Outro 

► Watch on YouTube: https://youtu.be/Az0EYVoKQP0

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A special thanks to Chan Wei Jie (Wave) and TOTM Technologies for sharing their expertise in this episode. 

► About Chan Wei Jie (Wave)

Wave's journey from auditing banks to pioneering quantum-secure blockchain technologies has made him a unique leader in the convergence of AI, blockchain, and quantum computing in finance. With his deep understanding of both traditional and emerging financial systems, he’s driving secure and scalable solutions that will redefine how we think about financial infrastructure. 

Discover more on LinkedIn: https://www.linkedin.com/in/wei-jie-chan-wave-b1914853/

► About TOTM Technologies: 

The company is a global leader in Identity Management, specializing in Digital Onboarding and Digital ID solutions. Backed by relentless R&D and cutting-edge biometric technology including face, fingerprint, and iris recognition systems that rank among the top in NIST evaluations, their robust platforms are trusted to power some of the world’s largest National ID programs. 

Discover more about TOTM Technologies:

Linkedin: https://www.linkedin.com/company/totm-technologies/

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SmartDev – AI-Powered Software Development 

Learn more about our solutions and hiring smart developers at: 

🌐 https://smartdev.com 

✉️ contact@smartdev.com 

And don’t forget to follow us on other social networks: 

► LinkedIn: SmartDev LinkedIn 

► Facebook: SmartDev Facebook 

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CTRL + SHIFTER PODCAST 

Voices that take control. Stories that drive the shift. 

Welcome to Ctrl + Shifter Podcast, a series featuring founders, tech leaders, and innovators who are taking control and driving the shift in business and technology. Powered by SmartDev and Verysell AI, we deliver actionable insights and real stories on how they build with intention, shape strategy, and stay ahead of the curve. 

Disclaimer: The content shared reflects personal perspectives and does not represent the views or official stance of the company. 

© Copyright by SmartDev Channel 

© Do not Reup 

👍 Enjoyed this episode? 

• Like, share, and subscribe for more insights! 

• Drop your biggest AI, blockchain, or quantum leadership challenge in the comments below 👇 

#CtrlShifterPodcast #SmartDev #VerysellAI #QuantumComputing #BlockchainSecurity #AIinFinance #TechInnovation #FutureOfFinance #DigitalAssets #QuantumTechnology

In this episode, we sit down with Muthiah Sivalingam, Head of Product at audax, to explore how traditional banks are reinventing themselves in the digital-first world. With over 20 years of experience in the banking industry, Muthiah shares how audax empowers financial institutions to modernize, scale, and adapt quickly to the changing demands of consumers and businesses.

Join us as we uncover how banks can break free from legacy systems and leverage modular, API-first solutions to deliver more personalized, flexible banking experiences. With insights into embedded finance, Banking-as-a-Service (BaaS), and digital transformation, Muthiah offers actionable strategies for executives and innovators navigating the future of finance.

TIMESTAMPS

00:00 – Intro

01:42 – How audax Fills the Fintech Innovation Gap

04:33 – From Pain Points to Priorities: Lessons from SC Ventures

08:36 – audax’s Approach to Scalable, API-First Banking Across Markets

12:35 – Breaking the Legacy Barrier: Reinventing Banking through Modernisation

19:29 – What’s Next for BFSI in Southeast Asia?

26:27 – How to Build High-Performing Product Teams That Ship and Scale

29:42 – What Do Legacy Banks Risk if They Don’t Act Fast?

► Watch video: https://youtu.be/CCGYVB4FAjY

► Listen in audio on Apple Podcasts: https://podcasts.apple.com/us/podcast/ctrl-shifter-podcast/id1824162919

#CtrlShifterPodcast #DigitalBanking #API #BaaS #EmbeddedFinance #TechLeadership #BankingReinvention #Innovation #SmartDev #financialtech

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A special thanks to Muthiah Sivalingam and audax for sharing his valuable insights into the future of banking and financial services.

audax is a plug-and-play digital banking platform that empowers banks and financial institutions to rapidly scale and modernise at speed. audax offers Banking-as-a-Service (BaaS), digital banking, and embedded finance solutions, enabling seamless integration with existing systems to reduce operational complexity, accelerate time-to-market, and support scalable, compliant, and innovative banking services across Asia and the Middle East. By driving digital transformation, audax enables banks to create new revenue streams and serve underserved customer segments while supporting alternative digital banking business models.

► Learn more about audax: https://audax.io

► Muthiah Sivalingam's LinkedIn: https://www.linkedin.com/in/broccoli/

—

SmartDev – AI-Powered Software Development

🌐 https://smartdev.com

📩 contact@smartdev.com

And don’t forget to follow us on other social networks:

► LinkedIn: https://www.linkedin.com/company/smartdev-llc-

► Facebook: https://www.facebook.com/SmartDevLLC/

—

🎙 CTRL + SHIFTER PODCAST

Voices that take control. Stories that drive the shift.

► Ctrl + Shifter’s Tiktok: https://www.tiktok.com/@ctrl_shifter?is_from_webapp=1&sender_device=pc

► Linktree: https://linktr.ee/ctrl_shifter

© Copyright by SmartDev Channel

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• Drop your thoughts on the future of banking in the comments below 👇

In this episode, we sit down with Florian Fink, Digital Transformation Lead at OMICRON Electronics, to uncover how AI adoption becomes the real innovation. From building an internal chatbot that reshaped knowledge sharing to exploring visual intelligence with GenAI, Florian shares how OMICRON balances safety, reliability, and bold innovation in the power sector.

Join us as we unpack what it takes to turn AI experiments into enterprise-wide adoption, why governance must balance agility with guardrails, and how visual intelligence with generative AI is shaping the future of grid innovation. This episode is your playbook for scaling AI adoption responsibly and effectively.

TIMESTAMPS

01:59 – From Engineer to Innovation Leader: Meet Florian Fink of OMICRON Electronics

05:22 – Behind the Shift: How Strategic Pain Drives Innovation

08:54 – Building an AI Chatbot: From Internal Gaps to Real-World Impact

22:47 – Visual Intelligence with GenAI: From Problem to Potential

31:05 – Building a Framework to Manage Tech at Scale

41:45 – Industry Outlook: Future Shifts in the Power Utility Sector

► Watch video

► Listen in audio on Apple Podcasts

#SmartDev #CtrlShifterPodcast #AIAdoption #DigitalTransformation #Innovation #TechStrategy #SmartDev #verysellai

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🙌 A huge thanks to Florian Fink and the team at OMICRON Electronics for sharing their story.

Here at OMICRON, innovation is more than technology, it’s about people, culture, and collaboration. With pioneering solutions in testing, diagnostics, and monitoring, OMICRON helps energy companies, industrial players, and manufacturers worldwide design safe and reliable power systems.

Learn more here:

► Website

► LinkedIn

—

SmartDev – AI-Powered Software Development

Learn more about our solutions and hiring smart developers at:

🌐 https://smartdev.com

✉️ contact@smartdev.com

And don’t forget to follow us on other social networks:

► LinkedIn

► Facebook

🎙 CTRL + SHIFTER PODCAST

Voices that take control. Stories that drive the shift.

► Ctrl + Shifter’s Tiktok

► Linktree

© Copyright by SmartDev Channel

© Do not Reup

👍 Enjoyed this episode?

• Like, share, and subscribe for more insights!

• Drop your thoughts on scaling AI responsibly in the comments below 👇

In this episode, we sit down with Arnaud Lucas, Head of Mobile Sensing Intelligence at Cambridge Mobile Telematics, to explore what it really takes to deploy AI responsibly at scale. From startups to global enterprises, Arnaud has helped organizations move from pilots to production building governance and guardrails that enable innovation without compromising trust.

Join us as we uncover how leaders can cut through the hype, adopt AI as a tool (not a golden hammer), and deliver real business impact at scale. With insights into frameworks, risk management, and practical case studies, Arnaud offers a clear playbook for executives and innovators navigating AI adoption.

TIMESTAMPS

00:00 – Intro

01:31 – Meet Arnaud Lucas: From Engineer to AI Leader Shaping Business Innovation

06:36 – Leadership in AI: Balancing Innovation, Risk, and Real-World Scale

17:10 – Executing AI at Scale: Strategy, Deployment, and Lessons from the Front Lines

57:00 – Outro

► Watch video on Youtube: https://youtu.be/8iWIZ3gBs5g

► Listen in audio on Apple Podcasts: https://podcasts.apple.com/us/podcast/ctrl-shifter-podcast/id1824162919

#SmartDev #VerysellAI #CtrlShifterPodcast #ResponsibleAI #TechLeadership #Innovation #AI #Governance #DigitalStrategy

A special thanks to Cambridge Mobile Telematics and Arnaud Lucas for sharing their valuable insights.

► Arnaud’s LinkedIn: https://www.linkedin.com/in/lucasarn/

► Learn more about Cambridge Mobile Telematics: https://www.linkedin.com/company/cambridge-mobile-telematics

SmartDev – AI-Powered Software Development

Learn more about our solutions and hiring smart developers at:

🌐 https://smartdev.com

✉️ contact@smartdev.com

And don’t forget to follow us on other social networks:

► LinkedIn: https://www.linkedin.com/company/smartdev-llc-

► Facebook: https://www.facebook.com/SmartDevLLC/

🎙 CTRL + SHIFTER PODCAST

Voices that take control. Stories that drive the shift.

► Ctrl + Shifter’s Tiktok: https://www.tiktok.com/@ctrl_shifter?is_from_webapp=1&sender_device=pc

► Linktree: https://linktr.ee/ctrl_shifter

© Copyright by SmartDev Channel

© Do not Reup

👍 Enjoyed this episode?

• Like, share, and subscribe for more insights!

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