CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader – Détails, épisodes et analyse

Détails du podcast

Informations techniques et générales issues du flux RSS du podcast.

CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader

CS RevSpeak

Business & Entrepreneuriat

Fréquence : 1 épisode/13j. Total Éps: 55

Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams.

Join us as we explore the evolving role of Customer Success in today’s business landscape, with a focus on commercial conversations, data-driven decision-making, and innovative strategies that turn CS teams into revenue engines.

Lire plusRéduire

Site

RSS

Classements récents

Dernières positions dans les classements Apple Podcasts et Spotify.

Apple Podcasts

Aucun classement récent disponible

Spotify

Aucun classement récent disponible

Liens partagés entre épisodes et podcasts

Liens présents dans les descriptions d'épisodes et autres podcasts les utilisant également.

https://csrevspeak.com/vrf?utm_source=podcast&amp
55 partages
https://csrevspeak.com/newsletter/?utm_source=podcast&amp
55 partages
https://calendly.com/csrevspeak-angeline/30min?utm_source=podcast&amp
55 partages

https://www.linkedin.com/in/angelinegavino/?utm_source=podcast&amp
55 partages
https://www.linkedin.com/groups/14464386/
32 partages

Qualité et score du flux RSS

Évaluation technique de la qualité et de la structure du flux RSS.

Qualité du flux RSS

À améliorer

Score global : 41%

Historique des publications

Répartition mensuelle des publications d'épisodes au fil des années.

Year

Derniers épisodes publiés

Liste des épisodes récents, avec titres, durées et descriptions.

Playbook Teardown: What Happens After a Red Account is Flagged?

Épisode 31

lundi 10 novembre 2025 • Durée 19:18

An account turns red. The alert fires. Slack lights up. But then what?

In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn.

We cover:

What a great “red account” playbook looks like
Common failures (and how to avoid them)
What good actually looks like at scale

If your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective.

Ways I Can Help You Level Up Customer Success:

Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.

For more information, visit my website: Explore more resources and insights. CS RevSpeak

Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.

Until next time, keep driving success and speaking the language of revenue!

Lire plusRéduire

Real-World AI Use Cases for CS Leaders

Épisode 30

lundi 27 octobre 2025 • Durée 22:50

AI is everywhere but how is it actually helping Customer Success teams right now?

In this episode, I break down how CS leaders are using AI today to work smarter, not harder, from spotting risk early to personalizing at scale. You’ll walk away with real use cases, practical tips, and tools that can create impact without overwhelming your team or tech stack.

Some tools mentioned: Hook.co, Magnify.io, Gong, Userpilot, Whatfix, Sendspark. I’m not affiliated with these tools but I’ve either used them or seen them in action through my coaching and consulting with CS leaders.

We’ll cover:

Five real AI use cases transforming CS
How to get started with AI in CS (without drowning in tools)
The biggest fears CS teams have around AI and how to lead through them
Practical tips for piloting, integrating, and scaling AI the right way

🎧 Whether you’re curious, skeptical, or ready to scal, —this episode will help you lead your team into the next chapter of CS, with clarity and confidence.

Ways I Can Help You Level Up Customer Success:

Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. .

How to Equip Your Customer Success Team for Revenue Conversations

Épisode 21

lundi 23 juin 2025 • Durée 22:57

In this episode, we’re getting honest about what really holds CS teams back from leading effective revenue conversations and what you, as a CS leader, can do to fix it.

You’ll learn:
✔ The core mindset shift your CSMs need before anything else
✔ Why hesitancy isn’t about discomfort with “selling”; it’s about blind spots
✔ How to build situational fluency through coaching and enablement
✔ And how to embed revenue enablement into your team’s daily rhythm, tools, and culture

If your team owns renewals or expansions or if you’re rolling out revenue responsibilities soon, this episode is your playbook.

Ways I Can Help You Level Up Customer Success:

Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.

For more information, visit my website: Explore more resources and insights. CS RevSpeak

Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.

Until next time, keep driving success and speaking the language of revenue!

Why Coaching Accelerates Customer Success Leadership Growth

Épisode 20

lundi 9 juin 2025 • Durée 18:05

In this episode, we unpack the leadership blind spots that keep CS leaders stuck and why trying to navigate them alone slows everything down. You’ll learn how coaching can help you build clarity, spot the patterns you’re too close to see, and move forward with sharper focus and confidence.

This episode explores:
✔ Why leadership actually gets harder the more senior you become
✔ The difference between experience and awareness (and why both matter)
✔ How blind spots show up in your thinking, your org, and your strategy
✔ And why coaching can help you accelerate your growth without burning out

If you’re building a CS org, stepping into a bigger role, or feeling stuck somewhere in the middle, this one’s for you. You don’t have to figure it all out alone.

Ways I Can Help You Level Up Customer Success:

Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.

For more information, visit my website: Explore more resources and insights. CS RevSpeak

Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.

How to Build Customer Success as the First CS Hire in a Startup

Épisode 19

lundi 26 mai 2025 • Durée 21:58

In this episode, I’m pulling back the curtain on what it’s really like to build from scratch based on my own experience and the CS leaders I’ve coached.

We’ll walk through:

What to prioritize in your first 90 days
The three foundational pillars to focus on when you’re a team of one
How to avoid burnout and build scrappy systems that actually scale
How to prove the value of CS internally without fancy tools or dashboards
When (and how) to make the case for your first hire

This episode is practical, honest, and full of real-world tactics that you can put into play immediately especially if you’re juggling onboarding, renewals, internal fire drills, and everything in between.

Ways I Can Help You Level Up Customer Success:

Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.

For more information, visit my website: Explore more resources and insights. CS RevSpeak

Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.

How to Coach Your Customer Success Team to Be More Strategic

lundi 12 mai 2025 • Durée 26:00

In this episode, I break down what being strategic actually means in a Customer Success context. And how you, as a CS leader, can help your team move from task execution to value leadership.

We’ll walk through:

The 5 core behaviors that define strategic CSMs
How to coach and enable your team to develop this skillset
Tactical ways to embed strategic thinking into your culture and operating model

Plus, I’ll share real frameworks, coaching questions and enablement tips you can start using right away.

If you want to build a CS team that drives revenue, retention and long-term customer value, not just completes tasks, this episode is a must-listen.

Ways I Can Help You Level Up Customer Success:

Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.

For more information, visit my website: Explore more resources and insights. CS RevSpeak

Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.

Doing More with Less: Leading Customer Success Teams Through Constraints

lundi 28 avril 2025 • Durée 27:26

This episode is for every CS leader trying to navigate the impossible: higher targets, more responsibilities, tighter budgets and somehow still expected to deliver results without burning out their team.

We always hear “do more with less” but no one really explains how to do that in a way that actually works.

So in this episode, we’re diving into what that really looks like in practice.

You’ll learn:

Where to focus when you can’t do it all
How to scale impact without scaling headcount
How to build cross-functional leverage when hiring isn’t an option
How to protect your team’s energy

These aren’t just high-level ideas. I'm going to walk you through actual tactical strategies I’ve implemented myself and coached CS leaders on across different stages and industries.

If you’ve been feeling stretched thin or looking for a better way to lead through constraint, this one’s for you.

Ways I Can Help You Level Up Customer Success:

Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.

For more information, visit my website: Explore more resources and insights. CS RevSpeak

The 3 Shifts Your Customer Success Team Needs to Own Revenue

lundi 14 avril 2025 • Durée 18:55

Should CS Own Revenue? Most teams are already doing it. Just not doing it well.

In this episode, I dive deep into the Revenue Ownership model of Customer Success—where CS owns both retention and expansion—and share the three critical shifts your team needs to make to actually succeed:

✅ A Mindset Shift: From service to growth
✅ A Culture Shift: From passive to proactive
✅ A Strategy Shift: From value realization to value creation

Because if you’re giving your CSMs revenue targets without changing how they operate, you’re setting them up to fail.

🎧 Listen to learn how to:

Evolve your CS motion without losing customer trust
Empower your team to lead revenue conversations
Unlock long-term, scalable growth through CS

Ways I Can Help You Level Up Customer Success:

Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.

For more information, visit my website: Explore more resources and insights. CS RevSpeak

Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. .

Should Customer Success Teams Own Revenue?

Épisode 15

lundi 31 mars 2025 • Durée 22:12

The debate continues: Should Customer Success own a revenue number or focus solely on adoption and value?

In this episode, Angeline Gavino explores why we’ve been asking the wrong question all along.

Instead of debating if CS should own revenue, we should be asking:
👉 How should revenue be measured, enabled, or owned within your CS team?

In this episode, Angeline breaks down:

Why Customer Success was born in the SaaS era
The real driver behind the shift toward revenue accountability in CS
The three Revenue-Driven CS Models every organization should understand:
- Revenue Protection (Retention Focused)
- Revenue Enablement (Retention + Expansion Identification)
- Revenue Ownership (Retention + Expansion Ownership)

You’ll also learn about the PRISM Framework, a 5-factor decision tool to help you determine the right revenue model for your CS team.

Download the free resource here: https://drive.google.com/file/d/14SJB9NED656Xa4VWbKQqIyhNSwimIjl8/view?usp=sharing

Whether you're already assigning revenue targets to CS or just starting to rethink your strategy, this episode is packed with insights to help you build a scalable, sustainable and aligned CS function.

Ways I Can Help You Level Up Customer Success:

Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.

Becoming a CCO: A Journey Through Leadership and Revenue Ownership

Épisode 14

lundi 17 mars 2025 • Durée 43:12

Angeline Gavino sits down with Alexandra Sagaydak, Chief Customer Officer at PeopleForce, to dive into the realities of CS leadership and the journey to becoming a CCO in a revenue-driven world.

Alexandra shares her insights on:

The evolving role of a CCO: What it really takes to lead Customer Success at the executive level.
Owning revenue as a CS leader: How she built and scaled a CS team that naturally took on expansion and renewals.
Career growth in CS leadership: Her unconventional journey from account management to CCO—and what aspiring leaders can learn from it.
Shifting from IC to leadership: The mindset shift required when moving from owning your own KPIs to leading a team toward company-wide success.

This episode is a must-listen for aspiring CS leaders looking to grow into executive roles and for current CS executives who want to refine their leadership approach.

Ways I Can Help You Level Up Customer Success:

Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.

For more information, visit my website: Explore more resources and insights. CS RevSpeak

Podcasts Similaires Basées sur le Contenu

Découvrez des podcasts liées à CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader. Explorez des podcasts avec des thèmes, sujets, et formats similaires. Ces similarités sont calculées grâce à des données tangibles, pas d'extrapolations !