Explorez tous les épisodes du podcast Can't Stop the Growth
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| CSTG 255: Culture Isn't What's On The Wall, It's What You Tolerate with Steve Sorenson | 05 May 2026 | 00:44:13 | |
The ABC Decision Framework changed how we empower our team. Steve Sorenson, Senior Director of Learning & Culture at Johnsonville, breaks down how to build a culture where your team makes decisions without waiting for permission. Company culture training expert Steve Sorenson shares the ABC Decision Framework for employee empowerment and leadership development. Learn how to stop micromanaging, build organizational culture, and create decision-making frameworks that work in home services, HVAC, plumbing, and trades businesses. The behaviors you tolerate become your culture, here's how to change that. THE ABC FRAMEWORK: → A Decisions = Just do it (I don't need to know) → B Decisions = Tell me after (so I can back you up) → C Decisions = Ask me first (financial or customer impact) This one framework stops micromanaging and empowers your team overnight. Additional Resources: Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways:
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| CSTG 254: Call Centers Are Your Hidden Revenue Machine with Tyson Chen | 28 Apr 2026 | 00:37:38 | |
Most home service companies still treat the call center like an expense. That is a mistake. In this episode of Can't Stop the Growth, Chad Peterman sits down with Avoca's Tyson Chen to break down why the call center should be treated like a true revenue driver. From booking rate clarity to missed daytime opportunities, after-hours overflow, membership conversion, and smarter coaching, this conversation is packed with practical insight for HVAC, plumbing, and trade leaders who want to stop losing revenue they never even knew they had. This episode is especially valuable for owners, GMs, call center managers, and operators preparing for peak season and trying to maximize every lead that comes through the door. Additional Resources: Learn more about Avoca Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways:
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| To the Point: Paul Kelly is Personally Raising Home Services GOATS! | 18 Feb 2026 | 01:09:00 | |
What if one of the biggest legends in home services wasn't done yet? In this episode of To The Point - Home Services Podcast, Chris sits down with Paul Kelly, the man who scaled Parker & Sons from $7M to $250M, to dig into why he's back in the game. From exotic dancing jokes to deep industry insights, this episode brings both laughs and leadership gold. Paul unveils Raising GOATS, his exclusive new initiative to mentor the next generation of high-performing home service business owners. It's not a class. It's not just coaching. It's a full-on movement to cultivate the Greatest of All Time in HVAC, plumbing, and electrical. Chris and Paul explore what really sets GOATs apart: elite-level implementation, simplicity in strategy, and learning to think differently. If you're leading a $3M+ business and hungry to scale, this episode might just change your mindset, and your trajectory.
Additional Resources: Listen to To the Point, wherever you get your podcasts! Learn more about To the Point and RYNO Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Connect with Chris on LinkedIn Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network
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| CSTG 197: The AI Edge in the Call Center with Tyson Chen | 28 Jan 2025 | 00:45:41 | |
📲What if your call center was a goldmine waiting to be unlocked? 🔓 Chad teams up with Tyson Chen, founder of Avoca, to reveal how AI is revolutionizing the trades industry. From instantly answering calls to real-time CSR coaching, Tyson shares simple strategies to boost booking rates, streamline operations, and delight customers. It's not just about technology—it's about making every ring count. Tune in for an insightful chat that might just transform your business! 🎧
Additional Resources: Connect with Tyson on LinkedIn
Chad on LinkedIn Key Takeaways:
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| CSTG 196: The Power of Conscious Leadership with Amy Woodall | 21 Jan 2025 | 00:46:49 | |
Kickstart your 2025 with this empowering conversation between Chad and Amy Woodall, founder of The Conscious Habit! 🚀 Amy unpacks how mastering self-leadership can transform your life and work. From tackling tough conversations with ease to building habits that actually stick, this episode is your guide to leading yourself and others with purpose. Tune in for actionable insights and a few laughs along the way!
Additional Resources: Learn more about Conscious Habit Check out The Conscious Habit podcast Chad on LinkedIn Key Takeaways:
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| CSTG 195: Growth Factor: Are you going to take ownership of your dreams? | 14 Jan 2025 | 00:04:45 | |
Dream big, embrace the suck, and own your story! In this Growth Factor, Chad is unpacking how achievers turn obstacles into opportunities and create their dream paths—even when it's tough. Get ready for a mindset shift that'll inspire you to take ownership of your journey and crush excuses.
Additional Resources: Listen to the original episode - Be a Dreamer Chad on LinkedIn Key Takeaways:
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| CSTG 194: The Law of Navigation with Chad Peterman | 07 Jan 2025 | 00:22:07 | |
🎉 New Year, New Leadership Goals! 🎉 We're kicking off 2025 with The Law of Navigation! Chad is talking about charting a course for success. Whether it's reflecting on last year's wins or making small, impactful changes, we're equipping you with the tools to lead with purpose and confidence in the year ahead. Let's make 2025 a year of growth, impact, and intentional leadership! 🚀
Additional Resources: Chad on LinkedIn Key Takeaways:
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| CSTG 193: The Law of Process with Chad Peterman | 31 Dec 2024 | 00:27:11 | |
Leadership isn't a one-and-done achievement—it's like a fitness journey! Chad is back to unpack another law from John C. Maxwell: Law of Process. He's exploring how just 10 minutes a day can transform your leadership journey. With practical tips and relatable stories, you'll learn how small, consistent actions lead to lasting impact. Ready to fall in love with the process? Tune in now! 💡
Additional Resources: Chad on LinkedIn Key Takeaways:
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| CSTG 192: The Law of Influence with Chad Peterman | 24 Dec 2024 | 00:33:08 | |
Leadership isn't about fancy titles—it's about influence! In this episode, Chad is diving into the second leadership law from John Maxwell, "Law of Influence." He is exploring how showing genuine care, living with integrity, and believing in your people can transform your leadership style. Packed with relatable stories and actionable tips, this episode will help you inspire your team, connect on a deeper level, and lead without limits. Tune in and discover how caring a little more can take your leadership a lot further!
Additional Resources: Chad on LinkedIn Key Takeaways:
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| CSTG 191: The Law of the Lid with Chad Peterman | 17 Dec 2024 | 00:30:48 | |
🎙️ In this episode, Chad dives into John Maxwell's "Law of the Lid" and why leadership is all about raising your effectiveness. From one-on-ones to simple acts of care, discover how small, consistent actions can transform your team and your impact. Leadership isn't about control—it's about connection. Tune in for practical tips and inspiring insights to level up your leadership game!
Additional Resources: Chad on LinkedIn Key Takeaways:
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| Empowering the Next Generation in Trades with Kate Cinnamo | 12 Dec 2024 | 00:34:00 | |
In today's Around the Campfire, Megan is joined by Kate Cinnamo, Executive Director of Explore the Trades! They dive into how Kate and her small-but-mighty team are flipping the script on the trades industry—starting with kids as young as kindergarten. From plumbing to HVAC to electrical work, hear how they're breaking stigmas, partnering with schools, and empowering the next generation with careers that really make life work. This is the pep talk the trades world needs!
Additional Resources: Learn more about Explore the Trades Discover the Skills Lab Program Follow Explore the Trades on social: @explorethetrades
Connect with our Sponsor, GoodLeap Follow PeopleForward Network on LinkedIn
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| CSTG 190: The One-on-One Revolution with Andrew Hasty | 10 Dec 2024 | 00:32:41 | |
Peterman Brothers's COO, Andrew Hasty, is taking over Can't Stop the Growth today, and he's flipping the script on what it means to lead! In a recent leadership training, Andrew challenges traditional views of leadership, emphasizing the importance of moving from philosophy to action. Learn why consistent one-on-ones are the cornerstone of effective leadership and how fostering accountability, support, and growth among team members can lead to lasting change. Whether you're a seasoned leader or an emerging one, this episode is packed with actionable insights to elevate your leadership journey.
Additional Resources: Chad on LinkedIn Key Takeaways:
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| CSTG 189: The Power of Purpose-Driven Leadership with Jeff Blade | 03 Dec 2024 | 00:35:11 | |
In this episode, Chad chats with Jeff Blade, an accomplished executive leader with a wealth of experience as CFO of public companies, a CEO in private equity, and a transformative business advisor. From his early days at PwC to leading an IPO at Vera Bradley Designs and guiding teams across industries, Jeff shares his philosophy on servant leadership, the importance of purpose-driven organizations, and lessons in adaptability and humility. Tune in to discover how a focus on people-first leadership and a willingness to continuously learn can lead to extraordinary results in any business environment.
Additional Resources: Chad on LinkedIn Key Takeaways:
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| CSTG 250: Sacrifice, Habits & Unseen Work of Leadership with Chad Peterman | 17 Feb 2026 | 00:27:20 | |
Trades grow when leaders grow. In this solo episode, Chad breaks down the real work of leadership in HVAC, plumbing, and electrical: sacrifice, habits, unseen effort, and passion. He shows how a leader's day-to-day routine quietly shapes technicians' income, families, and even Christmas mornings. Hear how to trade busy work for high-impact work, build simple daily habits that move revenue and culture, and embrace the "unrequited work" no one sees, but everyone feels. Chad also shares why working hard is only the starting line, and how passion and belief separate an average shop from a market leader. Perfect for owners, GMs, and service leaders who feel stuck in the grind and want a clear reset on what actually scales a team: https://cantstopthegrowth.com/the-arena Additional Resources: Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways:
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| CSTG 188: From Kudos to KPIs with Wyatt Smith | 26 Nov 2024 | 00:37:47 | |
How do you build a winning culture in the skilled trades? Chad sits down with Wyatt Smith, founder of Upsmith, to explore how gamification, recognition, and smart incentives can boost productivity and team morale. From real-world success stories to tips for celebrating behaviors that drive results, this episode is packed with ideas to take your team to the next level.
Additional Resources: Connect with Wyatt on LinkedIn Chad on LinkedIn Key Takeaways:
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| CSTG 187: Leading with Purpose: Building Accountability and Inspiring Growth with Chad Peterman | 19 Nov 2024 | 00:25:04 | |
In this episode, Chad explores the key ingredient to great leadership: ownership. He breaks down how taking true responsibility—not pointing fingers—empowers leaders to inspire their teams and drive real results. With five practical steps, you can learn how to set clear goals, create accountability, and motivate your team like never before. If you're ready to elevate your leadership game and make a lasting impact, this episode is for you! Additional Resources: Chad on LinkedIn
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| Creating a Winning Plan: Budgeting, Branding, and Retention Strategies with Margot Shaffer & Jeff Wright | 14 Nov 2024 | 00:41:14 | |
In this episode of Around the Campfire, Megan sits down with Jeff Wright and Margot Schaffer from Nexstar to talk smart budgeting and brand strategy for home service businesses heading into 2025. They share why a budget should be more than numbers—it should tell your company's story. Discover practical tips for maximizing customer retention, aligning marketing and operations, and leveraging existing customers to grow without overspending. Planning your 2025 budget? Don't miss this insightful conversation!
Additional Resources: Connect with our Sponsor, GoodLeap Follow PeopleForward Network on LinkedIn
Things to listen for:
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| CSTG 186: Scaling Culture and Connection in Remote Teams with Matt Tait | 12 Nov 2024 | 00:43:18 | |
In this episode of Can't Stop the Growth, Chad Peterman dives deep into the challenges (and wins!) of leading remote teams with Matt Tait, CEO of Decimal. With 85 employees across five countries, Matt's mastered intentional leadership, accountability, and culture—even when teams are miles apart. They unpack how to:
If you're leading a remote or decentralized team, this episode offers actionable insights to keep your people connected, accountable, and aligned—no matter where they are. Additional Resources: Chad on LinkedIn
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| CSTG 185: Navigating HVAC Industry Shifts and Tech Trends with Alec Stevanovski | 05 Nov 2024 | 00:45:22 | |
In this episode, Chad sits down with Alec Stefanovski, Editor of Homepros, to discuss key shifts in the home services industry. From navigating HVAC regulations to the latest in tech and AI, Alec shares insights on private equity's influence and strategies for staying adaptable. Perfect for leaders looking to stay informed on trends and smart growth in a rapidly evolving industry.
Additional Resources: Subscribe to the Homepros Newsletter Chad on LinkedIn Key Takeaways
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| The Entrepreneurial Roller Coaster Part 2 with Landon Brewer | 24 Oct 2024 | 00:24:22 | |
Join Josh and Andy for part two of an insightful conversation with Landon Brewer, diving deep into the entrepreneurial journey, specifically focusing on scaling businesses in the home services industry. Addtional Resources: Chad on LinkedIn Key Takeaways:
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| Re-release Building the Next Generation of Leaders with Ron Kitchens | 22 Oct 2024 | 00:43:09 | |
In this popular re-release, Ron Kitchens joins Chad to discuss the transformative power of recognition and mentorship. Additional Resources: Chad on LinkedIn Key Takeaways
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| CSTG 184: From HVAC to Empire: A Blueprint for Lasting Growth with Lee Downing | 15 Oct 2024 | 00:52:03 | |
What's the secret to scaling multiple home service businesses across four states? Hint: It's not just about the bottom line. Chad chats with Lee Downing, who grew from running a single HVAC business to owning 12 home service franchises. Lee reveals his secret: it's all about putting people first. He breaks down how focusing on culture, not just profits, helped him scale quickly while building a lasting business. If you're ready to rethink how you lead and grow, this episode is a must-listen. Additional Resources: Chad on LinkedIn Key Takeaways
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| Supercharge Your Business: Speed to Lead, Multi-Touch Follow-Up, and Automation with Chiirp | 10 Oct 2024 | 00:45:49 | |
Are your leads slipping through the cracks? In this episode Around the CAMPfire, Megan Bedford chats with Ryan Fenn, CEO of Chiirp, an automation platform that's helping home service businesses stay on top of their leads. Ryan shares how his own entrepreneurial journey led him to discover the power of follow-up automation—especially when it comes to texting. They dive into why being quick to respond (Speed to Lead, anyone?) and using multiple touchpoints can make all the difference in customer engagement. If you're a home services pro and curious about smart ways to boost leads, this conversation offers simple, actionable ideas to try today. Additional Resources: Connect with our Sponsor, GoodLeap Key Takeaways:
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| Re-release Leadership Lessons from Dad with Chad Peterman | 08 Oct 2024 | 00:52:45 | |
This re-release is not only one of our most popular episodes, but also one of Chad's favorites. Additional Resources: Chad on LinkedIn Key Takeaways:
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| CSTG 249: Premium Is Not a Price Point, It's Your Standard | 10 Feb 2026 | 00:26:22 | |
Andrew Hasty, COO at Peterman Brothers, challenges HVAC, plumbing, and electrical leaders to stop using the word "premium" as a label and start treating it as a daily standard. If pricing, marketing, and wrapped trucks all scream premium, but leadership behavior, culture, and follow-through do not match, that is not just a soft issue. It is a full-blown business identity crisis. Andrew reframes what "premium" actually means in a home service company: how your leaders talk, how they handle conflict, whether they walk past sloppy trucks, tolerate gossip, or avoid hard conversations. Listeners hear why inconsistency is expensive, why gossip is "fun" but toxic, and how every one-on-one conversation, Slack message, or branch visit becomes a brushstroke on the picture of the brand. For owners, GMs, and managers in the trades, this episode is a direct call-out: premium cannot just be demanded from technicians in the field. Leadership must model the premium first in how standards are set, how wins are celebrated, how accountability is handled, and how people are cared for. Commit to consistent, above-the-line behavior, join The Arena now: https://cantstopthegrowth.com/ Additional Resources: Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways:
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| The Entrepreneurial Roller Coaster Part 1 with Landon Brewer | 03 Oct 2024 | 00:37:52 | |
In this special two part episode, hosts Andy Fusellier and Josh Teekell sit down with entrepreneur extraordinaire Landon Brewer. Addtional Resources: Chad on LinkedIn Key Takeaways:
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| Re-release Learning to Love Discomfort with Chad Peterman | 01 Oct 2024 | 00:29:17 | |
In this episode, Chad talks about something we all secretly (or not-so-secretly) try to avoid: discomfort. But here's the twist—he's all about embracing it. Why? Because discomfort is the key to growth. Chad shares a powerful story from a Future Leader Series meeting, exploring how our choices—big and small—can either push us toward our goals or leave us stuck where we are. And yes, this is all about learning to love the uncomfortable stuff. Additional Resources: Chad on LinkedIn Key Takeaways
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| Re-release Impact Leadership with Chad Peterman | 24 Sep 2024 | 00:23:07 | |
Imagine a company culture where everyone supports each other to be their best. This re-released episode is one of Chad's favorites because it became the inspiration for this podcast's name. Impact leadership - leading with purpose to serve others - is at the heart of Chad's leadership style. He emphasizes how leadership is not defined by titles but by the ability to elevate those around you. This episode offers a fresh take on how intentional leadership can drive both personal and organizational success. Additional Resources: Chad on LinkedIn Key Takeaways:
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| CSTG 183: How to Create a Workplace People Love with Kristi Skutvick | 16 Sep 2024 | 00:42:07 | |
What if the secret to stopping "quiet quitting" is simpler than you think? Chad sits down with Kristi Skutvik—Chief Vibe Officer at Work Vibes, Founder of Skutvik Consulting, and all-around expert on creating workplaces where people want to be. Kristi's not just about "culture" in the typical sense; she's redefining it with one word: vibes. Kristi shares practical tips on fostering real engagement (and avoiding the dreaded "quiet quitting"), the role of accountability in a healthy culture, and why leading with genuine human connection is the key to long-term success. Listen in for no-fluff, actionable advice on building a company vibe that keeps your people connected and motivated—this one's for you. Additional Resources: | |||
| Why Direct Mail is Far From Dead with David Carroll | 12 Sep 2024 | 00:46:28 | |
Traditional marketing is still relevant and more powerful than ever. In this episode, Megan Bedford talks with David Carroll, CEO of DOPE Marketing, to explore the innovative ways direct mail and data-driven strategies can grow home service businesses. David breaks down the evolution of direct mail marketing, the importance of using customer data to tailor campaigns, and how to leverage automation for hyper-targeted results. Whether you're looking to increase your marketing efficiency or are curious about how traditional marketing can thrive in a digital world, this episode is packed with actionable insights. Additional Resources: Chad on LinkedIn Connect with our Sponsor, GoodLeap Guest Links: David Carroll on LinkedIn Books David mentions: No BS Guide to Marketing to the Affluent by Dan Kennedy on Amazon Giftology by John Ruhlin on Amazon
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| CSTG 182 From Military to Industry Leadership with Mike Branson | 10 Sep 2024 | 00:35:32 | |
Chad talks with Mike Branson, President of Global Air at Rheem Manufacturing about leadership, mentorship, and building successful teams. | |||
| Re-release: Harnessing AI & Data for Growth with SmartAC | 03 Sep 2024 | 00:45:32 | |
Get ready for an eye-opening dive into the future of HVAC and plumbing with Josh Teekell and Andy Fuselier from SmartAC.com. They're not just adapting to change—they're leading it, using tech and data to reshape customer experiences and drive growth. | |||
| Re-release: The Future of Digital Marketing with Camp Digital | 27 Aug 2024 | 00:43:03 | |
In this re-released episode, Chad Peterman is joined by CAMP Digital's CEO, Katie Donovan to unpack the essence of company culture and its impact on growth, dive into digital marketing for the trades, and the importance of marrying it with solid operational practices. Katie highlights the key strategies businesses should employ locally, including the underrated power of a well-curated Google Business Profile. They'll discuss the symbiotic relationship between agencies and clients, the customer journey, and the operational tactics necessary to capitalize on digital marketing leads. With insights into Local Service Ads and the critical components of a strong brand presence online, this episode is a goldmine for those looking to refine their approach to growth in practical, impactful ways. Additional Resources: Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
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| CSTG 181: From Call Center to Culture: Key Strategies for Home Service Success with Tommy Mello | 20 Aug 2024 | 00:37:33 | |
In this episode, Chad Peterman interviews Tommy Mello, about his experiences in the home service industry. Together they discuss topics such as call center efficiency, capacity planning, affiliate marketing, and building a strong company culture. Tommy emphasizes the importance of providing excellent customer service and fighting for every lead. Learn how your call center isn't just a call center but a marketing tool. They also discuss the process of expanding into new markets and the challenges and strategies involved. Get insight into the current economic climate and the potential impact of interest rates on businesses. Additional Resources
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| CSTG 180: Adapting to Changing Market Conditions in HVAC with Seth Ure and Steve White | 15 Aug 2024 | 00:36:08 | |
In this episode, Chad Peterman interviews Seth Ure from GoodLeap and Steve White from Peterman Brothers about the key factors that separate successful home services companies from struggling ones, including the importance of leadership, execution, and having a plan. | |||
| CSTG 248: Build a Culture They Never Want To Leave with JM Ryerson | 03 Feb 2026 | 00:42:18 | |
If the plan for growing your HVAC, plumbing, or electrical company still sounds like "more techs, more calls, more marketing," this conversation is a reset. In this episode, Chad sits down with leadership strategist and "Let's Go Win" founder JM Ryerson to talk about how real growth starts inside the walls of your business, not out in the market. They break down why so many companies scale revenue before they ever define who they actually are, how that disconnect quietly erodes culture, and what it looks like to rebuild around a clear identity, core values, and belief in the mission. From hiring and firing based on core values to holding people accountable without becoming "the bad guy" to leading different generations in the trades, this episode offers practical tools any owner or manager can put into practice this week. If you lead a home service business and want your people to actually want to be there, this one is worth a listen. Additional Resources: Email JM: JM@letsgowin.com Let's Go Win and JM's coaching Listen to the Let's Go Win Podcast Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: JM shares his ABCs That Change Everything framework:
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| CSTG 179: Building Trust and Presenting Options with the Dedicated Field Support Program | 13 Aug 2024 | 00:15:22 | |
This is episode 4 in our mini series on the Dedicated Field Support Program (DFS). Host Chad Peterman sits down with Josiah, a field professional at Peterman Brothers who has gone through the company's innovative DFS training program. | |||
| Optimizing Paid Search for the Home Services Industry with Logan Bergevin | 08 Aug 2024 | 00:35:00 | |
Megan Bedford interviews Logan Bergevin, the Director of Search at Camp Digital, about paid search and targeting audiences in the home services industry. Discover the importance of showing up on the search engine results page (SERP) and get tips for optimizing pay-per-click campaigns. Logan discusses the use of LSAs (Local Services Ads) and PerformanceMAX campaigns for broader audience targeting. He also discusses future trends in digital marketing and the importance of building trust and awareness for local businesses. Additional Resources: Connect with our Sponsor, GoodLeap | |||
| CSTG 178: Enhancing Customer Service: The Impact of the Dedicated Field Support Program | 06 Aug 2024 | 00:10:45 | |
Jeremy didn't need help with training in electrical, so what did he get out of the Dedicated Field Support (DFS) program? | |||
| CSTG 177: From Nervous to Expert: The Impact of the Dedicated Field Support Program | 30 Jul 2024 | 00:15:24 | |
In this episode, we continue exploring our Dedicated Field Support Program (DFS) which is, frankly, revolutionizing how we serve our customers. If you missed our first episode, you can catch it here. Host Chad Peterman sits down with Carson, a talented field professional at Peterman Brothers. Carson shares how the DFS program has improved his approach to customer interactions and technical challenges. He discusses the personal growth he experienced, the invaluable support of DFS coaches, and how the program alleviated the challenges of customer interactions. From initial fears to the program's transformative impact, Carson's story exemplifies how DFS is a win-win-win for our customers, technicians, and company. Additional Resources: Chad on LinkedIn | |||
| CSTG 176: Transforming Field Training: Inside the Dedicated Field Support Program | 23 Jul 2024 | 00:16:27 | |
This is first episode in a mini series introducing the DFS (Dedicated Field Support) program designed to develop field professionals and offer support so they can deliver the best quality service to our customers. | |||
| CSTG 175: Building Communities for Success: Mindset and Leadership with Nikki Lewallen Gregory | 16 Jul 2024 | 00:35:55 | |
Learn how mastering your mindset can create a ripple effect of positive influence in your life and business. Today we welcome a special guest, Nikki Lewallen Gregory, CEO of People Forward Network. | |||
| Boosting Revenue: How CSRs Can Transform Contractor Sales with Brigham Dickinson | 11 Jul 2024 | 00:38:01 | |
In this insightful episode host Megan Bedford sits down with Brigham Dickinson, president of Power Selling Pros and founder of the Power Certification program, to discuss growth strategies for the home services industry. He emphasizes the transformative impact of the right mindset, the importance of creating a comfortable environment for customers, and the role of advanced tools like Rilla technology in CSR training. Additional Resources: Brigham Dickinson on LinkedIn Chad on LinkedIn Connect with our Sponsor, GoodLeap | |||
| Re-Release: Unleashing the Power of Data with Mike Zuidema | 09 Jul 2024 | 00:28:06 | |
Join us for this popular re-released episode! Mike Zuidema is a Biostatistics graduate with a background in research, the medical industry, and pharmaceuticals. In his role at Peterman Brothers, Mike has been instrumental in setting up the data infrastructure and streamlining access to information and he joins Chad Peterman to share how data-driven decision-making is crucial for business success. | |||
| Strategies for HVAC Business Growth During Summer with Josh Kelly | 03 Jul 2024 | 00:50:04 | |
Summer in the HVAC industry comes with its own hurdles. Experience Matters host Andy Fuselier sits down with Josh Kelly, a renowned figure in the home services and HVAC industry. From navigating the high profitability and challenges of the summer season to the critical need for constant learning and adaptation, Josh shares valuable insights for entrepreneurs and business leaders. They delve into the importance of timely preparation, team culture, and maintaining efficiency during peak months. Josh emphasizes the significance of accountability and the value of split-unit growth strategies used by Roto-Rooter, alongside the necessity of documenting business issues and solutions. Key topics in this episode include the critical role of one-on-one relationships with team leaders, the importance of positivity and system improvements, and the process of habit-building for sustained customer relationships. Listen for actionable strategies for marketing, hiring, and capacity management tailored to the summer's high demands. Tune in for a deep dive into the operational and strategic facets of thriving in the HVAC industry. Josh Teekell and Andy Fuselier from SmartAC.com are revolutionizing the way we think about HVAC and plumbing through technology. Additional Resources: Connect with our Sponsor, GoodLeap | |||
| CSTG 174: The Power of Mindset and Continuous Training in the HVAC Industry with Joe Crisara | 02 Jul 2024 | 00:41:58 | |
✂️ In this episode, host Chad Perterman welcomes HVAC industry veteran Joe Crisara. With 47 years of experience in HVAC, plumbing, and electrical services, Joe brings a wealth of knowledge and actionable insights. Key topics include the transformative power of mindset in business, the necessity of eliminating ineffective practices, and the importance of prioritizing people over things in in-home service experiences. Learn about Joe's bestselling book, "Service MVP," which serves as an essential playbook for service managers and customer service personnel. The book covers vital subjects such as client connection, system diagnosis, and project management, and it has already impacted over 5,000 professionals. They also discuss the comprehensive coaching programs offered by Service MVP, which have benefited over 33,000 companies across various industries. This episode is a treasure trove of advice for anyone looking to grow their business through continuous learning, effective training, and a people-first approach. Additional Resources
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| CSTG 247: "No Leads" Is Not Your Problem, $20M Roofing Growth with Jordan White | 27 Jan 2026 | 00:53:30 | |
What would it change in a trades business if the sales team stopped waiting on leads and started owning the pipeline? In this episode, Jordan White tells Chad Peterman how he moved to Nashville with a beat-up truck, slept on a kid's couch, and built a high-end roofing company that grew from $2M to just over $20M in four years, almost entirely off door-to-door hustle. Jordan breaks down how he and his partner built a visionary/integrator partnership, fed the business first instead of chasing early distributions, and created a culture where clean-cut, young hustlers can make multiple six figures by knocking on doors in affluent neighborhoods. The conversation connects directly to HVAC, plumbing, electrical, and other home service leaders who are tired of blaming "the market" or "this generation" and are ready to build a scoreboard-driven, people-first sales culture instead. If you lead a trades business and want a place to work on your leadership, culture, and growth strategy with other owners who get it, get plugged into The Arena, the private community built for home service leaders who refuse to coast. Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Additional Resources: Connect with Jordan White on LinkedIn Learn more about SeekOne Roofing Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways:
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| CSTG 173: Streamlining Field and Home Service Software with David Zhao | 25 Jun 2024 | 00:41:49 | |
David Zhao, Co-Founder of Pika, envisions a better front office experience for contractors. An advocate for single platforms like SurfaceTime for field work and Pika for home use, David sits down with host Chad Peterman to explore the transformative role of technology in the residential services industry. Throughout the conversation, Chad and David highlight the importance of efficient software, the challenges of sales presentations, and the need for proactive engagement with customers. Get an introduction to Pika's innovative features, such as a sales presentation tool for customized in-home visits, end-to-end white glove rebate management, and automated note-taking. Together, they discuss the significance of seamless integration with existing systems like ServiceTitan, the impact of data in sales and customer presentations, and the increasing costs of online leads in the HVAC industry. Tune in to learn more about leveraging technology for growth. Chad on LinkedIn | |||
| CSTG 172: Leveraging Consumer Financing for HVAC Business Growth with Eric Howarth and Ken Goodrich | 20 Jun 2024 | 00:34:09 | |
Chad Peterman is joined by industry veterans Eric Howarth, GoodLeap, and Ken Goodrich, Goettl, to discuss the transformative power of consumer financing in HVAC businesses. Eric and Ken delve into the effectiveness of consumer financing and how it can revolutionize sales growth, drawing examples from successful companies like Renewal by Anderson, Essler Group, and Moore Group. | |||
| CSTG 171: Keys to Leading in Tough Times with Chad Peterman | 18 Jun 2024 | 00:26:11 | |
Episode Description: How do you overcome fear in a leadership role? From navigating uncertainty to strategic decision-making, Chad Peterman unpacks the essentials of leading in challenging times. Drawing from personal experiences and extensive insights, Chad explores the critical role of attitude, the importance of over-indexing in care, the value in taking a step back to move forward, and how focusing on better rather than more creates meaningful progress. Learn how to respond to crises effectively, transform fear into positive action, and lead with urgency to inspire their teams. Whether you lead a department, a company, or yourself, tune in to discover strategies that equip you to thrive in any adversity. | |||