Can't Stop the Growth – Détails, épisodes et analyse

The ABC Decision Framework changed how we empower our team.

Steve Sorenson, Senior Director of Learning & Culture at Johnsonville, breaks down how to build a culture where your team makes decisions without waiting for permission.

Company culture training expert Steve Sorenson shares the ABC Decision Framework for employee empowerment and leadership development. Learn how to stop micromanaging, build organizational culture, and create decision-making frameworks that work in home services, HVAC, plumbing, and trades businesses. The behaviors you tolerate become your culture, here's how to change that.

THE ABC FRAMEWORK:

→ A Decisions = Just do it (I don't need to know)

→ B Decisions = Tell me after (so I can back you up)

→ C Decisions = Ask me first (financial or customer impact)

This one framework stops micromanaging and empowers your team overnight.

Additional Resources:

Connect with Steve: LinkedIn:

Learn more about Johnsonville

Subscribe to CSTG on YouTube!

Connect with Chad on LinkedIn

Chad Peterman | CEO | Author

Learn more about the Peterman Brothers

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

Key Takeaways:

• Why "the worst behaviors you tolerate become your culture"
• The ABC Decision Framework (A, B, C decisions explained)
• How to move from training to actual learning & development
• What Johnsonville does that home services companies miss
• The AI coaching tool they're building (and why it matters)

Most home service companies still treat the call center like an expense.

That is a mistake.

In this episode of Can't Stop the Growth, Chad Peterman sits down with Avoca's Tyson Chen to break down why the call center should be treated like a true revenue driver. From booking rate clarity to missed daytime opportunities, after-hours overflow, membership conversion, and smarter coaching, this conversation is packed with practical insight for HVAC, plumbing, and trade leaders who want to stop losing revenue they never even knew they had.

This episode is especially valuable for owners, GMs, call center managers, and operators preparing for peak season and trying to maximize every lead that comes through the door.

Additional Resources:

Connect with Tyson Chen

Learn more about Avoca

Subscribe to CSTG on YouTube!

Connect with Chad on LinkedIn

Chad Peterman | CEO | Author

Learn more about the Peterman Brothers

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

Key Takeaways:

• Your call center is not overhead
• Know your real booking rate
• After-hours is a major revenue leak
• Missed calls reveal bigger operational problems
• Coaching needs more than a few sampled calls
• Input metrics drive output metrics
• Memberships increase commitment
• Operations and call center must stay aligned

What if one of the biggest legends in home services wasn't done yet?

In this episode of To The Point - Home Services Podcast, Chris sits down with Paul Kelly, the man who scaled Parker & Sons from $7M to $250M, to dig into why he's back in the game. From exotic dancing jokes to deep industry insights, this episode brings both laughs and leadership gold.

Paul unveils Raising GOATS, his exclusive new initiative to mentor the next generation of high-performing home service business owners. It's not a class. It's not just coaching. It's a full-on movement to cultivate the Greatest of All Time in HVAC, plumbing, and electrical. Chris and Paul explore what really sets GOATs apart: elite-level implementation, simplicity in strategy, and learning to think differently.

If you're leading a $3M+ business and hungry to scale, this episode might just change your mindset, and your trajectory.

Additional Resources:

Listen to To the Point, wherever you get your podcasts!

Learn more about To the Point and RYNO

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Subscribe to CSTG on YouTube!

Connect with Chris on LinkedIn

Chad on LinkedIn

Chad Peterman | CEO | Author

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

Key Takeaways:

• Think differently to lead effectively and scale faster
• Simplicity is the ultimate strategy for implementation
• Surround yourself with GOATs to become one
• Great leadership starts with clarity and curiosity
• Implementation > Information. Do the work

📲What if your call center was a goldmine waiting to be unlocked? 🔓

Chad teams up with Tyson Chen, founder of Avoca, to reveal how AI is revolutionizing the trades industry. From instantly answering calls to real-time CSR coaching, Tyson shares simple strategies to boost booking rates, streamline operations, and delight customers.

It's not just about technology—it's about making every ring count. Tune in for an insightful chat that might just transform your business! 🎧

Additional Resources: 

Connect with Tyson on LinkedIn

Discover more about Avoca

Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
More on PeopleForward Network
Follow PeopleForward Network on LinkedIn 

• Call centers are pivotal: Optimizing the call center can unlock significant revenue opportunities for home service businesses.
• AI tools enhance, not replace: Avoca's Responder and Coach tools streamline operations and empower CSRs with real-time feedback.
• Customer patience is limited: Answering calls on the first ring significantly improves booking rates and customer satisfaction.
• Actionable data drives results: Insights like why calls aren't booked can inform business decisions and improve processes.

Kickstart your 2025 with this empowering conversation between Chad and Amy Woodall, founder of The Conscious Habit! 🚀

Amy unpacks how mastering self-leadership can transform your life and work. From tackling tough conversations with ease to building habits that actually stick, this episode is your guide to leading yourself and others with purpose.

Tune in for actionable insights and a few laughs along the way!

Additional Resources: 

Connect with Amy on LinkedIn

Learn more about Conscious Habit

Check out The Conscious Habit podcast

Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
More on PeopleForward Network
Follow PeopleForward Network on LinkedIn

• Self-leadership is essential: You can't effectively lead others without mastering the ability to lead yourself.
• The inside-out approach: Many organizational problems stem from internal beliefs and patterns rather than external circumstances.
• Meet people where they are: Not everyone's growth journey looks the same—understanding individual motivations is critical.
• Habits start with awareness: Recognize the subconscious beliefs driving your behaviors to create lasting change.

Dream big, embrace the suck, and own your story!

In this Growth Factor, Chad is unpacking how achievers turn obstacles into opportunities and create their dream paths—even when it's tough.

Get ready for a mindset shift that'll inspire you to take ownership of your journey and crush excuses.

Additional Resources: 

Listen to the original episode - Be a Dreamer

Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
More on PeopleForward Network
Follow PeopleForward Network on LinkedIn 

• Obstacles are a mindset: Learn to reframe challenges as opportunities for growth.
• Gratitude transforms perspective: Reflecting on what you're thankful for can change how you approach tough moments.
• Ownership is non-negotiable: Take control of your journey—don't let excuses or circumstances dictate your path.
• Growth is uncomfortable but necessary: Be ready to do the hard, uncomfortable work required to reach your goals.

🎉 New Year, New Leadership Goals! 🎉

We're kicking off 2025 with The Law of Navigation! Chad is talking about charting a course for success. Whether it's reflecting on last year's wins or making small, impactful changes, we're equipping you with the tools to lead with purpose and confidence in the year ahead.

Let's make 2025 a year of growth, impact, and intentional leadership! 🚀

Additional Resources: 

Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
More on PeopleForward Network
Follow PeopleForward Network on LinkedIn

• Reflect to Navigate: Taking time to evaluate past performance is critical to charting an effective path forward.
• The Power of Small Changes: Leadership growth often stems from consistent, small actions that build trust and momentum.
• Balancing Facts and Faith: Leaders need to confront current realities while maintaining faith in their vision.
• Leadership as Influence: Great leadership starts with setting a cultural tone that inspires and empowers teams to succeed.

Leadership isn't a one-and-done achievement—it's like a fitness journey!

Chad is back to unpack another law from John C. Maxwell: Law of Process. He's exploring how just 10 minutes a day can transform your leadership journey. With practical tips and relatable stories, you'll learn how small, consistent actions lead to lasting impact.

Ready to fall in love with the process? Tune in now! 💡

Additional Resources: 

Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
More on PeopleForward Network
Follow PeopleForward Network on LinkedIn

• Leadership develops daily, not in a day. Consistency in small actions leads to long-term growth.
• The process is ongoing. There's no "end" to leadership development; it's about constant learning and evolving.
• Commit to daily habits. Even 10 minutes a day—reading, journaling, or reflecting—can significantly impact your leadership.
• Influence is the heart of leadership. Empowering others to solve problems and take ownership builds stronger teams.
• The process compounds. Over time, small daily efforts lead to measurable results in personal and professional growth.

Leadership isn't about fancy titles—it's about influence!

In this episode, Chad is diving into the second leadership law from John Maxwell, "Law of Influence." He is exploring how showing genuine care, living with integrity, and believing in your people can transform your leadership style. Packed with relatable stories and actionable tips, this episode will help you inspire your team, connect on a deeper level, and lead without limits.

Tune in and discover how caring a little more can take your leadership a lot further!

Additional Resources: 

Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
More on PeopleForward Network
Follow PeopleForward Network on LinkedIn

• Influence Begins with Integrity: Always follow through on commitments, no matter how small, to establish trust and reliability.
• Demonstrate Genuine Care: Influence grows when people feel valued and understood. Show interest in their lives, both professional and personal.
• Inspire by Showing Up Inspired: Your energy sets the tone for your team. Arrive with enthusiasm and a commitment to support others' success.
• Believe in People: Even the most challenging team members have potential. Help them uncover their goals and work toward achieving them.
• Influence is Leadership Without a Title: Leadership is about showing care and support, not about holding a specific role or title.

🎙️ In this episode, Chad dives into John Maxwell's "Law of the Lid" and why leadership is all about raising your effectiveness.

From one-on-ones to simple acts of care, discover how small, consistent actions can transform your team and your impact. Leadership isn't about control—it's about connection.

Tune in for practical tips and inspiring insights to level up your leadership game!

Additional Resources: 

Chad on LinkedIn
Chad Peterman | CEO | Author
Peterman Brothers Website
More on PeopleForward Network
Follow PeopleForward Network on LinkedIn 

• Leadership effectiveness is the cap on team success; raising your lid raises theirs.
• Consistency in caring—like one-on-ones or a simple check-in—builds trust and drives engagement.
• Leadership isn't about control; it's about empowering others to own outcomes.
• Developing leadership skills starts with self-investment and preparation.