Bicara Supply Chain – Détails, épisodes et analyse

Guest Name: Ramit Maharjan, Head of Customer Service Experience IMEA at Henkel, Language: English, Publication date: March, 11. 2023

Ramit has over two decades of experience in various facets of Supply Chain leadership. He has led SCM operations in country clusters within IMEA/ APAC regions and has also worked in Europe managing global Business Transformation projects. 

He received Lean Six Sigma Black Belt certification while working with GE and A3 certification at Henkel. He has exposure to multiple business cycles – growth, maturity and restructuring. Ramit is a published author and sought after speaker at various international forums. He is passionate about the topics of Leadership and Supply Chain.

A highlights questions:

• From the supply chain’s perspective, what is the meaning of customer service? And how do you see the evolution of customer service?
• How can we manage the CSE (Customer service expectation)? What are some key factors to be considered?
• How to use CS (Customer service) to enhance the performance of supply chain management?
• Talking a bit on tools & technology, what would you think about the role of technology in the customer service? 

Connect with Ramit on Linkedin here.

Guest Name: Francisco Cervantes, Recruitment Manager - Supply Chain & Procurement at Volt - International, Language: English, Publication date: Feb, 18. 2022

Francisco is currently a Recruitment Manager - Supply Chain & Procurement at Volt - International, and based in Singapore. His mission is to add-value to both candidates and clients in the Supply Chain & Procurement practices.

Before moving into Recruitment, Francisco worked as a Sourcing Buyer for the world's largest EMS organisation. At this position, he liaised with electronic components’ manufacturers, distributors, prospective and active clients, in competitive bids to serve a variety of prospective clients within the medical device, industrial equipment, and consumer electronics markets.

Volt (an Innova Solutions Company) is a multi award-winning, global workforce solution provider. Volt propels businesses and careers forward with expert momentum. Volt’s 35,000 employees work across 85 offices worldwide to provide workforce management and talent acquisition solutions to businesses and job placement services. Visit the website : https://www.voltinternational.com/

A highlights questions:

• Generally, in SEA regions (Indonesia, Singapore, Malaysia, Thailand & others….), how do you see current trends & markets for supply chain & procurement roles? 
• Which industry do you believe will continue to perform well in terms of job demand?
• This is a bit technical, but I wanted to know your advice about skills & competencies; What are the most important skills for supply chain professionals?
• For the C-level & executive positions, have you observed any significant changes in the company's or organization's supply chain and procurement roles?
• What advice would you give to supply chain professionals looking to advance their careers? Probably you have some "MAGIC WORDS" here?

Connect with Francisco on Linkedin here

Guest Name: Juli Lassow, Owner & Principal, JHL Solutions, Language: English, Publication date: Sep, 24. 2022

Retailers and brands should look to the circular economy to advance their business goals while simultaneously creating products and supply chains that are more economical, sustainable and adaptable for a changing world and a warming planet. Listen to this Podcast to hear Juli, Owner and Principal at JHL Solutions, share her thoughts on this fascinating topic where we asked her a few questions during our conversation.

• When and how should retailers and brands begin the initiative to contribute to the circular economy?
• Despite recent developments in circular economy, it seems that implementation of  circular economy still keep very challenging. What exactly is the problem?
• In a one-sentence; Why should everyone look into CE?

Juli Lassow, owner & principal @ JHL Solutions – committed to elevating private label retail partnerships, working as a consultant, speaker, and aspiring planet-saver. Connect with Juli on Linkedin HERE.

Guest Name : Helen Mackenzie,  Principal Advisor at Procurious  Language : English, Publication date:  Aug, 05. 2020

Helen is a Principal Advisor at Procurious where she is responsible for supporting the development of CPO Roundtables in the UK and Europe, webinar and podcast products, and grow the Procurious community. In addition, she is also supporting the delivery of Procurious 2.0. Prior to this role, she was Head of Procurement and Exchequer Services at Comhairle Nan Eilean Siar, UK.

Procurious (procurious.com) is the world’s first online business community dedicated to procurement and supply chain professionals. With over 40,000 members from around the globe, Procurious aims to empower procurement leaders to connect, collaborate, and take a more innovative professional outlook. To learn more about Procorious, please visit the website: https://www.procurious.com/

In this episode, we ask Helen the following questions:

• What are the challenges of leaders in the new supply chain world? 
• Why is the field of SCM lagging behind in choosing women as leaders?
• What are the impacts of women leadership in a variety of SC roles?
• What is the future of women's leadership in SCM?

Connect Helen on Linkedin: https://www.linkedin.com/in/superstarhelen/

Guest Name : Bob Pojasek,  Managing director at Center for Corporate Performance & Sustainability (CPS)  Language : English, Publication date:  Aug, 03. 2020

Bob Pojasek is sustainability and sustainable development consultant, doing business as Pojasek & Associates LLC. He teaches an online, action-learning course in organizational sustainability at Harvard University. This course has been offered online to students from 50 countries over the past 18 years at Harvard University. He recently became a Member of the Education and Research Executive Board (EREB), the “leaders onboard with VCARE.”

In the past four months, Bob worked with some of his past students to launch The Center for Corporate Performance & Sustainability. CPS offers competency-based courses on the international “high-level structure” for organizational sustainability by leveraging ISO standards and risk management frameworks. This structure is used by a large corporation, its operating facilities, and its supply chain to create a program that leverages the new and revised ISO management system standards. Focus areas at the Center include sustainable development, social responsibility, resource productivity, pollution prevention, and risk management. The Center is looking forward to offering its first four courses in early September.  Visit more on https://centerforcps.com/

In this episode, we ask Bob the following questions:

• What does the sustainability professional need to learn to manage these changes while adding growth to the sustainability program?
• Bob, Can you tell us how they might be involved in training new sustainability managers or in the continuing education of the established sustainability managers?
• How does everyone get the information they need to participate in the new sustainability high-level structure?

Connect Bob on Linkedin: https://www.linkedin.com/in/bobpojasek/

Guest Name : Tara Burdeshaw,  Vice president of Supply chain at WinCup  Language : English, Publication date:  July, 27. 2020

Tara is a Vice president of Supply chain at WinCup. Based in Stone Mountain, GA, WinCup is a leading manufacturer of disposable polystyrene cups, bowls, containers, straws and lids. She has over 20 years' experience in purchasing, sourcing, logistics, demand and supply planning, S&OP, inventory management, production and quality.  Prior to this role, Tara worked for several multinational corporations such as : Imerys, Stanley black & decker Inc., Lennox international, and Colgate-palmolive.

Tara has a proven track record in continuous improvement initiatives using Lean Six Sigma methodologies. Success in building high performing teams, resulting in strategy execution and superior results. Connect her on Linkedin: https://www.linkedin.com/in/tara-burdeshaw/

In this episode, the discussion focuses on how the supply chain can improve the company bottom line, this including the critical-success factors. 

Guest Name : Bob Pojasek,  Managing director at Center for Corporate Performance & Sustainability (CPS)  Language : English, Publication date:  July, 22. 2020

Bob Pojasek is sustainability and sustainable development consultant, doing business as Pojasek & Associates LLC. He teaches an online, action-learning course in organizational sustainability at Harvard University. This course has been offered online to students from 50 countries over the past 18 years at Harvard University. He recently became a Member of the Education and Research Executive Board (EREB), the “leaders onboard with VCARE.”

In the past four months, Bob worked with some of his past students to launch The Center for Corporate Performance & Sustainability. CPS offers competency-based courses on the international “high-level structure” for organizational sustainability by leveraging ISO standards and risk management frameworks. This structure is used by a large corporation, its operating facilities, and its supply chain to create a program that leverages the new and revised ISO management system standards. Focus areas at the Center include sustainable development, social responsibility, resource productivity, pollution prevention, and risk management. The Center is looking forward to offering its first four courses in early September.  Visit more on https://centerforcps.com/

In this episode, we discuss:

• The popular standards that can be used to further improve the ability of organizations to create world-class organizational sustainability programs.
• ISO 9004, that is a quality standard that helps companies provide quality management that is used for the sustained success of the organization.
• Adding organizational resilience to the organizational sustainability program.

Connect Bob on Linkedin: https://www.linkedin.com/in/bobpojasek/

Guest Name : Ramatu Abdulkadir,  Chief Executive Officer at Heath Supplies Management Agency Language : English, Publication date:  July, 15. 2020

Ramatu Abdulkadir is a Chief Executive Officer at Heath Supplies Management Agency, Nigeria. She is known as an innovative Supply Chain professional with a passion for implementing bold and transformation solutions to drive and provide access to medicines in resource-constrained settings. She obtained the Ph.D in Logistics, Materials and Supply chain management from Liverpool John Moores University, UK.

In this episode, we ask the following questions:

• The COVID-19 crisis has shaken all aspects of health care operations, and one of the most critically overwhelmed components is the supply chain. What do you believe to be key challenges facing public health supply chain during covid-19 pandemic ?
• How do we cope with these challenges specially at the recent stage where many countries have been opening their border and live with “a new normal”?
• How can we effectively manage resilience on public supply chain resilience?
• Should we explore further opportunities to collaborate with other agencies globally and consider formal contingency/dependency plans

Connect Ramatu on Linkedin: https://www.linkedin.com/in/ramatu-abdulkadir-4b333671/

Guest Name : Nyoman Pujawan, Ph.D,  Professor in Supply chain engineering at Institut Teknologi Sepuluh Nopember (ITS)  Language : English, Publication date:  July, 13. 2020

Nyoman is a Professor in supply chain engineering at Institut Teknologi Sepuluh Nopember (ITS), Indonesia. In addition to teaching and research, he is also a President at Indonesian Supply chain & Logistics Institute (ISLI), it is a professional association of Indonesian academics and researchers who work or have interest in the area of Supply Chain and Logistics. Academically, Nyoman has been  supervising many research students including the PhDs. He has published over 40 articles in respected international journals, presented papers in many international conferences, and actively involved in professional societies. The Author of two written-books in Bahasa Indonesia (Ekonomi Teknik; Supply Chain Management).

In this episode, we ask the following questions:

• How do you see a current trends in a supply chain specifically in Indonesia and the region ? What are the challenges and opportunities ?
• What do you believe to be a key factors in developing a successfully supply chain in term of business, government & education perspectives ?
• What advice can you offer to filling a gap between educational institutional and industry related to supply chain ?

Connect Nyoman on Linkedin: https://www.linkedin.com/in/nyoman-pujawan-ph-d-cscp-csca-620a985/

Guest Name : Bob Pojasek,  Managing director at Center for Corporate Performance & Sustainability (CPS)  Language : English, Publication date:  July, 10. 2020

Bob Pojasek is a sustainability and sustainable development consultant, doing business as Pojasek & Associates LLC. He teaches an online, action-learning course in organizational sustainability at Harvard University. This  course has been offered to online to students from 50 countries over the past 18 years at Harvard University. He recently became a Member of the Education and Research Executive Board (EREB) , the “leaders onboard with VCARE.”

In the past four months, Bob worked with some of his past students to launch The Center for Corporate Performance & Sustainability. CPS offers competency-based courses on the international “high-level structure” for organizational sustainability by leveraging ISO standards and risk management frameworks. This structure is used by a large corporation, its operating facilities and its supply chain to create a program that leverages the new and revised ISO management system standards. Focus areas at the Center include: sustainable development, social responsibility, resource productivity, pollution prevention, and risk management. The Center is looking forward to offering its first four courses in early September.  Visit more on: https://centerforcps.com/

In this episode, we discuss:

• When we combine sustainability practices, sustainability programs and contributions to sustainable development, how do we include risk management program?
• How is traditional risk related to the uncertainty risk that you described?
• Large corporations use risk management as a key process within their financial and non-financial internal audit program.  Do they use ISO 31000 for this purpose as well?

Connect Bob on Linkedin: https://www.linkedin.com/in/bobpojasek/