Behind the Screens: Conversations with Background Screening Pros hosted by Les Rosen – Détails, épisodes et analyse

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Behind the Screens: Conversations with Background Screening Pros hosted by Les Rosen

Les Rosen

Business & Entrepreneuriat

Fréquence : 1 épisode/7j. Total Éps: 14

"Behind the Screens" is a podcast that brings you up close and personal with the people in the background screening industry. Hosted by Les Rosen, each episode features in-depth, human-interest interviews with a diverse range of guests—including business executives, employees with extensive screening experience, vendors who serve the industry, and legal and compliance experts.

These conversations dive into the personal stories and insights of those who know the industry best, offering a fresh perspective on the people driving background screening. Whether you are part of the industry or just curious, "Behind the Screens" delivers authentic, non-marketing-focused stories from the world of background checks.

Your host: Les Rosen is an Attorney, former owner of a screening firm, the chair of the steering committee that founded PBSA and the first co-chair of PBSA, as well as author of the "Safe Hiring Manual," and frequent presenter nationwide.

For more information, see: https://www.linkedin.com/in/lesterrosen/

CONTACT US!

Send comments, feedback, suggestions for future guests or sponsorship information to:

screeningpros200@gmail.com

Platinum Sponsor: https://preemploymentdirectory.com/ , publisher of the Background Buzz!

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Episode 14: Seizing Every Opportunity: How Katie Hartley Balanced Background Screening, Live Music, and Growing Up in a Huge Family

Saison 1 · Épisode 14

lundi 3 février 2025 • Durée 33:06

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How Do You Become a Leader in Background Screening? Katie Hartley Shares the Secret to Success

What does it take to stand out in the fast-moving world of background screening? According to Katie Hartley, it’s all about embracing change, becoming a "regulatory geek," and seizing every opportunity that comes your way. In this episode, I sit down with Katie, Vice President of Customer Solutions at Accurate Background and the incoming Chair of PBSA, to discuss her remarkable career journey. From navigating the ever-evolving regulatory landscape to leading major technology initiatives, Katie shares valuable lessons on growth, leadership, and the future of the screening industry. Plus, we get a glimpse into her life in Kansas City, her love for live music, and what it’s like being part of an enormous family. If you’re in the industry or thinking about making a career out of it, this episode is packed with insights you won’t want to miss!

Pro Conversation You don’t want to miss!

Katie’s Role at Accurate Background and Her Passion for Problem-Solving
From PR to Background Screening: Katie’s Unexpected Career Path
The Biggest Changes and Challenges in Background Screening
PBSA Leadership, Future Goals, and Advice for Industry Professionals

If you enjoyed this conversation with Katie Hartley, don’t forget to subscribe to Behind the Screens so you never miss an episode! We’d love for you to leave a review—your feedback helps us bring more insightful conversations your way. For more episodes, industry insights, and guest suggestions, visit our website.

Thanks for tuning in, and we’ll see you next time on Behind the Screens! 🎧

Connect with US:

Les Rosen- https://www.linkedin.com/in/lesterrosen/
Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rss
Subscribe to our YouTube Channel- https://www.youtube.com/@BehindtheSCreens200

This podcast is sponsored by:
The Preemploymentdirectory, publisher of the Background Buzz! https://preemploymentdirectory.com/

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Episode 13: Fashion, Kindness, and Big Legal Ideas: Angela Preston’s Unique Path in Screening

Saison 1 · Épisode 13

lundi 27 janvier 2025 • Durée 27:59

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In this episode, I had the privilege of chatting with Angela, a leading legal mind in the background screening industry. From her early days in the fast-evolving world of background checks to becoming the chair of PBSA, Angela shares a career full of change, growth, and learning. We also talk about why treating people with respect matters, her love for NYC and fashion, and the lessons she’s taken from living through the pandemic. Get ready to be inspired by her incredible journey!

Pro Conversation You don’t want to miss!

The Evolution of a Legal Trailblazer – Angela shares her journey from working with smaller CRAs to leading legal and compliance initiatives at global firms.
Chairing PBSA – Angela reflects on her proudest achievement: serving as chair of the Professional Background Screeners Association during a pivotal time of growth and globalization.
Biggest Industry Changes – From the rise of technology to the impact of remote work, Angela breaks down the major transformations shaping background screening today.

Angela likes to leave from Maya Angelou’s Quote: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

If you enjoyed today’s conversation with Angela Preston, don’t forget to hit subscribe so you’ll never miss an episode of Behind the Screens! We’d love for you to leave a review—it helps us bring more great conversations your way. For more episodes, guest suggestions, or updates, visit our website.

Thank you for listening, and we’ll see you on the next episode of Behind the Screens! 🎧

Connect with US:

Les Rosen- https://www.linkedin.com/in/lesterrosen/
Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rss

Episode 4: Balancing Compliance, Career, and a Passion for Soup? Meet Melissa Foiles!

Saison 1 · Épisode 4

lundi 11 novembre 2024 • Durée 24:58

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What’s the connection between crafting airtight compliance processes and discovering the world’s best soups? In this episode of Behind the Screens, I sit down with Melissa Foiles—a true background screening expert and a dedicated foodie—to dive into her remarkable career, her dedication to PBSA, and her unique passion for regional cuisines from around the world.

Melissa’s journey started in account management at LexisNexis, and she’s since become a go-to consultant for compliance and accreditation in background screening. Along the way, she’s contributed to PBSA as a committee member, leader, and current board member. This is an episode brimming with insights from a professional who’s seen the industry evolve while lending her expertise to help others navigate its complexities. Melissa also shares her enthusiasm for traveling, attending concerts with her daughter, and recreating regional dishes—especially soups! It’s a warm, inspiring conversation with plenty of laughs.

Pro Conversation You don’t want to miss!

Starting Out: LexisNexis to Industry Leadership
Melissa shares her career path, from her early days at LexisNexis to her journey with Sedelius Group and ISB Global Services. Hear how her work with PBSA has enriched her career and deepened her industry knowledge.
Building Compliance Expertise and PBSA Involvement
A dedicated PBSA board member, Melissa shares the role PBSA has played in her professional development and why she encourages newcomers to get involved. Learn how the association brings competitors together to exchange ideas and support one another.
Navigating Change and the Importance of Human Insight in Screening
Melissa discusses the critical role of human expertise in background screening and why individualized assessments are key, especially in an age of rapid AI adoption. From mergers and acquisitions to compliance challenges, her insights shed light on the industry’s future.

Melissa’s unique mix of expertise, humor, and curiosity is a joy to listen to. If you’re interested in background screening, compliance, or just want to be inspired by someone who truly loves her work, this episode is for you!

Episode 3: Katie Kulp’s Career Journey in Background Screening: From Entry Level to Global Operations VP

Saison 1 · Épisode 3

lundi 4 novembre 2024 • Durée 22:33

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What’s it like to manage global operations by day and cart your kids to cheer competitions by night? This week, I sit down with Katie Kulp, a powerhouse in the screening industry with a refreshing “get-it-done” approach that extends from running operations at Certn to wrangling family life with ease. Katie shares her industry insights, leadership wisdom, and her journey from entry-level roles to leading teams worldwide. Join us as Katie, a three-time PBSA board member, opens up about finding purpose, adapting to change, and her relentless drive. It’s a conversation packed with laughter, sharp advice, and a few surprises. Press play—you won’t want to miss this!

Pro Conversation You don’t want to miss!

Rising Through the Ranks: From Researcher to Global Operations VP
Katie describes her career journey from processing criminal research cases to overseeing global operations at Certn, detailing the many lessons she learned along the way from early mentors.
PBSA Involvement: Building Connections and Gaining Industry Insights
Katie, now in her third term on the PBSA board, explains how PBSA involvement has shaped her career and leadership approach. Discover why she calls joining the association one of the best moves of her professional life.
Navigating Change in the Screening Industry
Katie tackles the big topics—data access, privacy laws, AI, and automation—explaining the need for background screening firms to adapt to stay relevant. Her forward-thinking advice is essential for anyone watching where the industry is headed next.

You might also want to check out these resources

If Katie’s drive and insights gave you a fresh perspective, follow us for more episodes with the industry’s best. Don’t forget to leave a rating and review to help us bring more of these conversations to you. Be sure to catch future episodes by checking our website or following us on LinkedIn. Thanks for tuning in!

Episode 2: A Journey from Frat House Fax Machines to Industry Leadership with Robert Capwell

Saison 1 · Épisode 2

lundi 4 novembre 2024 • Durée 24:17

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Ever wondered how a background screening empire could be born out of a college fraternity house? Join me as I sit down with Robert “Bob” Capwell, a true pioneer in our industry, to uncover just that—and so much more. Bob may have started with “thermal fax machines” and stacks of paper, but he’s since evolved into a background screening renaissance man, helping turn PBSA into a global powerhouse and tackling industry challenges with a mix of old-school grit and modern finesse. You don’t want to miss Bob’s insights, humor, and a few “behind-the-scenes” tales that remind us just how far the industry has come.

Pro Conversation You don’t want to miss!

The Beginning: From Frat House to Fax Machines
Bob takes us back to his early days, when he built his first background check business straight out of his college fraternity. Discover how he moved from regional sales at Equifax to founding his own company—and dealing with thermal fax machines along the way.
Building a Global PBSA and the Value of Accreditation
Bob talks about his pivotal role in making PBSA a global association, alongside industry legends like Barry Nixon. Hear why PBSA’s resources, certification, and accreditation programs are essential for anyone aiming to make a mark in this field.
Top Industry Challenges and the Rise of AI
From AI-driven innovations to court data redaction and the complexities of “clean slate” laws, Bob dives into the latest challenges facing background screeners today and shares why we can’t always trust what AI tells us.

You might also want to check out these resources

Join the Conversation

Episode 1: A Double Life in Background Screening and Beyond with Craig Caddell

Saison 1 · Épisode 1

vendredi 1 novembre 2024 • Durée 26:12

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Imagine meeting a guy who can navigate a call center as smoothly as he handles a sailboat in the open Pacific—and who’s also known for his “007” charm in the background screening world. This week, we dive into a fascinating conversation with Craig Caddell, who’s seen the evolution of our industry from three guys in a narrow room to an international phenomenon. Join us to hear about Craig’s incredible career journey, a few surprises (think secret modeling gigs and talent agency stints), and his role in shaping the background screening landscape. This episode is packed with stories, laughter, and a hefty dose of inspiration.

Pro Conversation You don’t want to miss!

The Early Days: Building a Screening Business from Scratch
Craig shares his journey from being hired by Les to run the early ReferencePro days, handling employment and credential verifications with a small team. Find out how this three-man operation grew into a multi-million dollar business, navigating every challenge along the way.
Outside the Office: A Life of Adventure and Family
When he’s not behind a desk, Craig’s likely sailing across the Pacific, cycling Sonoma trails with his champion wife, or planning his next international meal. We get a peek into his personal life, from boat racing and modeling to family life in the beautiful Sonoma County.
The Biggest Industry Shifts and Future Trends
Craig discusses the rising costs of employment verifications, the growth of data reselling, and how private equity is reshaping the industry. Plus, he shares why background screening pros should be ready for AI-driven transformations and continuous court records monitoring.

You might also want to check out these resources

This episode is brought to you by Pre Employment Directory, the leading resource for background screening companies and services.

Episode 12: From Hollywood Lights to Investigation Nights: Noelle Harling's Journey to Background Screening

Saison 1 · Épisode 12

lundi 20 janvier 2025 • Durée 34:02

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What do Johnny Depp, private investigations, and pre-employment background checks have in common? The incredible Noelle Harling! In this episode, I sit down with Noelle to uncover her fascinating journey from Hollywood actress to leading background screening pro. We dive into her undercover adventures, her pivotal role in shaping industry accreditation, and the sage advice she has for anyone entering this dynamic field. Plus, we get a peek behind the curtain at her days working alongside celebrities. Trust me, you won’t want to miss this one!

Pro Conversation You don’t want to miss!

Unbelievable Applicant Schemes – Hear about an elaborate hoax that Noelle’s team uncovered, complete with rented 800 numbers and self-verifying fraud!
Hollywood to Investigations – From acting alongside Johnny Depp in 21 Jump Street to going undercover in a murder investigation, Noelle shares her surprising path to the background screening industry.
Pioneering Accreditation in Background Screening – Learn how Noelle helped build the accreditation program from the ground up, ensuring self-regulation and excellence for the entire industry.

Related Episodes you might want to check:

Episode 8 ("Jennifer Mora on Compliance and Fair Chance Hiring") for more in-depth legal perspectives on FCRA and fair chance laws.
Episode 9 ("Pro-Bono Insights for the Screening Industry") for expanded discussions on consumer protection.
Episode 10 ("Mallory Oppermann on Background Screening Automation") to tie the theme of automation across episodes.

Chapters:

00:00 Introduction to Behind the Screens

00:56 Meet Noelle Harding

01:42 Crazy Background Screening Stories

04:47 Career Transition and Business Insights

07:12 Building a Successful Screening Division

Episode 11: Leadership, Legacy, and Muscle Cars: A Pro Conversation with Dean Carras

Saison 1 · Épisode 11

lundi 13 janvier 2025 • Durée 25:16

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A full-time career man, a hobby farm, a muscle car museum, and, oh yeah, raising grandkids with the enthusiasm of a sugar-rushed Santa? Enter Dean Carras, a man who’s worn more hats in the screening industry than a milliner’s showcase. From his early days wrangling fax machines to his new role as VP of Background Verification Solutions at IDI, Dean’s career is a masterclass in adaptability, grit, and a whole lot of charm. Oh, and did we mention he’s also a Mason, a Shriner, and a proud member of PBSA’s Leadership Development Committee? You won’t want to miss this episode.

Pro Conversation You don’t want to miss!

From Magistrate to Master of Data
Dean’s unique journey from being a magistrate in North Carolina to becoming a legend in compliance and data acquisition. His early days involved feeding an endless parade of fax machines—talk about hands-on experience!

The Evolution of Screening
Dean shares his thoughts on the biggest industry shifts, from the challenges of data transparency to the exciting (and slightly scary) possibilities of AI.

Life on the Hobby Farm and the Muscle Car Museum
When he’s not in the office or at a PBSA conference, Dean is surrounded by animals, grandkids, and classic cars. His family’s “Wheels of Yesteryear” museum in Myrtle Beach is a must-visit for car enthusiasts.

Links and Resources Mentioned:

Wheels of Yesteryear Museum – Explore Dean’s family collection of classic muscle cars: Wheels of Yesteryear
Professional Background Screening Association (PBSA) – Learn how PBSA shapes the industry: PBSA Website
Leadership Opportunities at PBSA – Get involved and build your brand within the screening industry.

Don’t miss this insightful and entertaining conversation with Dean Carras! If you enjoyed the episode, please subscribe, rate, and leave a review—it helps more than you know. Share this episode with a friend or colleague, and let’s spread the word about the fascinating world of background screening.

Episode 10: From Paper Trails to Lean Machines – A Screening Pro’s Evolution With Mallory Opperman

Saison 1 · Épisode 10

lundi 6 janvier 2025 • Durée 30:15

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Imagine juggling a high-powered background screening career, chauffeuring kids to sports meets, and still finding time to perfect your golf swing—all without breaking a sweat. If that sounds like a superhero origin story, it’s probably because you haven’t met Mallory Opperman yet. In this episode, Mallory takes us on a joyride through her career, from the Wild West of paper-packed screening days to revolutionizing workflows with lean processes. Spoiler alert: she’s better at improving operations than I am at sinking a putt—and that’s saying something.

Pro Conversation You don’t want to miss!

Mallory’s Start in Screening: From criminal research assistant in 2007 to senior project manager today, Mallory walks us through her career journey, including her early days navigating manual processes and faxes (yes, faxes!).
Leaning into Efficiency: A deep dive into Mallory’s expertise in lean processes—reducing waste, enhancing teamwork, and even saving trees by ditching all that paper.
Life Beyond Screening: Mallory opens up about balancing her career with family life, competitive dance, cross-country meets, and the occasional (mini) golf swing.

Connect with Mallory Opperman on LinkedIn: https://www.linkedin.com/in/mallory-oppermann/

If Mallory’s journey from paper-heavy days to cutting-edge efficiency has inspired you, be sure to hit that subscribe button! Don’t forget to leave a review—it helps more folks discover the magic of Behind the Screens. And hey, share this episode with a colleague or friend who could use a little inspiration.

Until next time, keep those background checks sharp, and remember—stay curious, stay compliant!

Connect with US:

Les Rosen- https://www.linkedin.com/in/lesterrosen/
Subscribe to our podcast- https://feeds.buzzsprout.com/2400707.rss

Episode 9: How Scott Paler Juggles Law, Family, and Packers Fandom

Saison 1 · Épisode 9

lundi 16 décembre 2024 • Durée 29:15

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Let me introduce you to my guest for this episode, the brilliant and humble Scott Paler, Esq. Scott isn’t just a partner at the DeWitt law firm—he’s also a soccer dad, Packers fan, and a man who once had a very memorable lunch chat with Dr. Ruth. Join me as we explore Scott’s unique path from law school to the forefront of compliance and litigation in the screening industry. Spoiler: we even chat about his upcoming Italian adventure and life as part of a two-lawyer household!

Pro Conversation You don’t want to miss!

[00:01:50] How Did We End Up Here?: Scott recounts his unexpected journey into the world of background screening, from his days at Seyfarth Shaw to leading the charge at DeWitt.
[00:14:11] Balancing Family, Soccer, and Law: Between cheering at soccer tournaments and rooting for the Packers, Scott finds time to juggle his impressive career, family life, and even a passion for travel. Italy, anyone?[00:19:35] The Evolution of Screening Compliance: Scott offers his insights on the tug-of-war between automation and individualized assessment in background screening, all while navigating the growing tidal wave of legal regulations.

Resources:

Connect with Scott Paler: https://www.linkedin.com/in/scottpaler/
Learn about PBSA: Visit the PBSA website for information on conferences and resources.

If this episode made you chuckle, think, or want to book a ticket to Italy, let us know! Subscribe to Behind the Screens so you never miss an update, and leave us a review to share your thoughts. Your support helps us bring these engaging conversations to life.

Got an idea for a future guest or topic? Drop us a line or connect with me on LinkedIn. Until next time, keep navigating those compliance waters—and maybe take a page from Scott’s book: balance it all with a good Packers game!

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Behind the Screens: Conversations with Background Screening Pros hosted by Les Rosen – Détails, épisodes et analyse

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