Ejieme Eromosele took enterprise account planning prep from eight to ten hours down to fifteen minutes by building a structured Claude skill. The reason it worked that fast is the part most teams skip: she had been running a real account planning process manually for years before any AI touched it.
She knew what a finished plan had to contain. She knew where the prep time was going. She knew which account managers were doing the thorough version and which ones were not. The skill just compressed something that already existed.
In this episode:
Why account plans were taking eight to ten hours, and the six systems the team was pulling from to build one
The external research gap that nobody had time for, and why walking into an expansion conversation without it goes badly
Why she built a skill rather than a project or a saved prompt, and what that fixed about consistency across the team
The seven inputs feeding the plan, including contract terms, call recordings, CRM notes, and deep research
Why one step in the workflow hands off to Gemini instead of staying in Claude
How she got it through her own InfoSec review before turning it on for everyone
What the fifteen minutes actually buys, and the honest version of the economics
ABOUT EJIEME EROMOSELE
Ejieme Eromosele is an award-winning Customer Success and Revenue executive and an AI in Customer Experience advisor, guiding hundreds of enterprises on AI strategy and deploying AI solutions across customer journeys. She has built and scaled post-sales functions from the ground up, including as a company's first VP of Customer Success and Account Management and as GM of an international expansion.
Earlier in her career she built The New York Times' first formal Customer Experience function, proving the link between customer satisfaction and subscriber retention and earning the NYT Publisher's Award. She also spent a decade in management consulting at PwC and Accenture.
Ejieme is the founder of Success in Black, a global community of 5,000 members advancing Black talent in tech and Customer Success, and co-author of The Customer Success Talent Playbook. She serves as a board member, advisor, and angel investor to early-stage startups. She holds a BA in Economics and an MBA in Strategy and Global Business, both from NYU.
Connect with Ejieme: https://www.linkedin.com/in/ejieme/
CHAPTERS
00:00 Eight hours to fifteen minutes
00:15 Why enterprise accounts are the hardest to plan
02:35 The problem she set out to solve
05:08 The process that already existed
05:50 Why she built it as a Claude skill
07:03 The seven inputs that feed the plan
08:17 Six systems, eight to ten hours
09:11 Prototyping it herself
10:17 Handing one step to a different model
11:00 Getting it through InfoSec
13:21 What changed
14:55 The economics
16:22 Why the sequence matters
ABOUT THE SHOW
The AI Customer Success Brief is for post-sales operators past the prototype stage. Every episode is about somebody who built something their team actually uses, not a demo that lives in a chat window. Hosted by Jeff Kushmerek, founder of Infinite Renewals and author of Retention Starts in Implementation.
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Jeff Kushmerek on LinkedIn: https://www.linkedin.com/in/jeffkushmerek/
Infinite Renewals: https://infiniterenewals.com
