Fin AI podcast – Details, episodes & analysis
Podcast details
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Candid and technical conversations from the Fin AI group. This is the group that works on the AI of Fin, the leading agent for customer service, resolving more than 1M conversations a week. These conversations are candid, technical, and raw, capturing our excitement about AI technology and our struggle to make it do useful things.
www.fin.ai
www.fin.ai/research/
Recent rankings
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Apple Podcasts
🇬🇧 Great Britain - techNews
06/04/2026#88🇬🇧 Great Britain - techNews
05/04/2026#84🇬🇧 Great Britain - techNews
04/04/2026#67🇬🇧 Great Britain - techNews
03/04/2026#53🇨🇦 Canada - techNews
08/01/2026#85🇨🇦 Canada - techNews
07/01/2026#65🇨🇦 Canada - techNews
06/01/2026#43🇨🇦 Canada - techNews
05/01/2026#25🇨🇦 Canada - techNews
14/10/2025#99🇨🇦 Canada - techNews
13/10/2025#83
Spotify
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Shared links between episodes and podcasts
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See all- https://fin.ai/research/
2 shares
- https://www.fin.ai
1 share
RSS feed quality and score
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See allScore global : 48%
Publication history
Monthly episode publishing history over the past years.
Guardrails, not guard dogs: Shipping reliable AI actions
Episode 2
jeudi 18 septembre 2025 • Duration 01:08:41
Intercom’s Chief AI Officer Fergal Reid sits down with Principal Machine Learning Engineer Pratik Bothra to explore what it really takes to make AI actions reliable and safe. They dive into the pitfalls of moving from demo to deployment, why deterministic checks trump LLM watchdogs, and why most resolutions still come from strong informational answers. It’s a candid look at the challenges and trade-offs in building agentic workflows that work in production.
Watch on YouTube: https://youtu.be/bcghIm-1sAI?si=mm5QA_gafBP29XMXFollow the people
https://www.linkedin.com/in/fergalreid/
https://www.linkedin.com/in/pratik-bothra-bba03074/
Insights and blogs from the AI Group building Fin at Intercom: https://fin.ai/research/
https://www.linkedin.com/showcase/fin/
https://x.com/Fin_ai
https://www.fin.ai
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Closing the loop: From snippet monster to maintainable insights
Episode 1
mardi 9 septembre 2025 • Duration 48:42
Intercom’s Chief AI Officer Fergal Reid sits down with Staff ML Scientist Fedor Parfenov to unpack how the Fin team turned failed conversations into better answers - safely. They trace the journey from Copilot to the new Insights product, tackling content gaps, the “snippet monster,” accumulation and consolidation, and why causal inference beat classic A/B tests for measuring real impact.
Watch this episode on YouTube: https://youtu.be/Qagm7Pb2aRk?si=2bIhZ0uAd0XEBw8v
Follow the people
https://www.linkedin.com/in/fergalreid/
https://www.linkedin.com/in/fedor-parfenov/
https://fin.ai/research/
Insights and blogs from the AI Group building Fin at Intercom
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Fin AI podcast - Coming Soon
jeudi 28 août 2025 • Duration 00:33
Fin AI podcast will bring candid and technical conversations from the Fin AI group. This is the group that works on the AI of Fin, the leading agent for customer service, resolving more than 1M conversations a week. These conversations are candid, technical, and raw, capturing our excitement about AI technology and are struggle to make it do useful things.
Coming Soon
www.fin.ai
www.fin.ai/research/
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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