Explorez tous les épisodes du podcast WTF! Walk The Floors Podcast- All Things Hospitality Training
| Titre | Date | Durée | |
|---|---|---|---|
| Gratitude at work (with Brian Proctor) | 27 Nov 2024 | 00:18:14 | |
Gratitude is a leadership superpower. In our latest episode, we dive into how fostering a culture of appreciation transforms team dynamics, boosts morale, and elevates productivity. From simple acts of recognition to embedding gratitude in daily routines, discover practical tips to make gratitude a game-changer in your workplace! Special Thanks to Brian Proctor for bringing his perspective into the conversation. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with Guest Brian Proctor https://www.linkedin.com/in/brianproctor/ Company https://www.leedshospitalitygroup.com/ Podcast https://www.linkedin.com/company/tuesday-s-thanks/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| Breast Cancer Awareness (with Ira Green) | 14 Nov 2024 | 00:21:07 | |
What a breath of fresh air! In this episode, we're thrilled to welcome Ira Green, founder of Freedom Natural, to share her inspiring journey from battling breast cancer to becoming a passionate advocate for clean, natural products. Ira's story highlights the importance of what we put on our bodies, not just in them, and how her personal quest for a safe, effective alternative to conventional products led to the creation of Freedom Natural. Tune in to hear how Ira's all-natural, sustainably sourced products are not only transforming personal care but also making waves in the hospitality industry, one healthy, fresh armpit at a time! To learn more about Freedom Natural's products visit their website at https://freedomdeodorant.com Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| Contactless Technology, the hero in Hospitality summer months | 11 Jul 2024 | 00:12:20 | |
In this episode, Michele Kline and Stephanie Leger discussed the adoption of contactless technology at a Florida beachfront resort during the busy summer months. The resort implemented mobile check-ins, digital room keys, and enhanced cleaning protocols to improve safety and convenience. However, they faced technical glitches, user unfamiliarity, and insufficient staff training, decreasing guest satisfaction and negative reviews. To resolve these issues, the resort upgraded its server infrastructure, provided guest education through instructional videos, enhanced staff training, and established a quality control team for cleaning protocols. These measures aimed to improve the guest experience and fully leverage contactless technology during peak travel seasons. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| Housekeeping Week '22 (at The Boulevard, a Hilton Grand Vacations Club) | 10 Oct 2022 | 00:19:26 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guests Ema Flores- Director of Housekeeping and Carlo Sidestam - General Manager at The Boulevard, a Hilton Grand Vacations Club. Connect with Guest Speaker Ema Flores https://www.linkedin.com/in/ema-flores-55a13019/ Carlo Sidestam https://www.linkedin.com/in/carlo-sidestam-59754112/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Housekeeping Week '22 (with Sandra Wild) | 10 Oct 2022 | 00:13:23 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Sandra Wild - Vice President of Hotel Operations at The Venetian Resort Las Vegas. Connect with Guest Speaker Sandra Wild https://www.linkedin.com/in/sandra-wild-0861519/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Housekeeping Week '22 (with Tahiti All-Suites Resort Las Vegas) | 10 Oct 2022 | 00:18:08 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guests Erika Sandoval- Assistant General Manager, Eva Rodriguez- Director of Housekeeping, and Tom Price- General Manager at Tahiti All-Suites Resort Las Vegas, Club de Soleil I & II Las Vegas. Connect with Guest Speaker Tom Price https://www.linkedin.com/in/thomas-price-411380114/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Housekeeping Week '22 (with Andy Ginsburg) | 10 Oct 2022 | 00:12:47 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Andy Ginsburg, Director of EVS at Resorts World, Las Vegas. Connect with Guest Speaker Andy Ginsburg https://www.linkedin.com/in/andy-ginsburg-b8187226/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Housekeeping Week '22 (with Brianna Moore) | 10 Oct 2022 | 00:10:21 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Brianna Moore, Director of Housekeeping at Four Seasons, Las Vegas. Connect with Guest Speaker https://www.linkedin.com/in/brianna-moore-35658b139/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| NHLA SOTI Awards Gala (with Phillip Stephenson) | 18 Sep 2022 | 00:01:34 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Phillip Stephenson- Assistant Executive Chef at Park MGM at MGM Resorts International. Connect with Guest Speaker Phillip Stephenson https://www.linkedin.com/in/phillip-stephenson-aa180370/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| NHLA SOTI Awards Gala (with Greg Chase) | 16 Sep 2022 | 00:03:14 | |
Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Greg Chase - Master of Ceremony. Connect with Guest Speaker Greg Chase https://www.linkedin.com/in/gregjchase/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| NHLA SOTI Awards Gala (with Donald Bowman) | 16 Sep 2022 | 00:03:31 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Donald Bowman - Keynote Speaker. Connect with Guest Speaker Donald Bowman https://www.linkedin.com/in/donald-bo... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| NHLA SOTI Awards Gala (with Rich O’Brien) | 16 Sep 2022 | 00:03:09 | |
oin Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Rich O’Brien from Xpodigital - Event Sponsor and Supplier of the Year WINNER! Congrats Xpodigital! Connect with Guest Speaker Rich O’Brien https://www.linkedin.com/in/rich-o-br... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| NHLA SOTI Awards Gala (with Andre Filosi) | 16 Sep 2022 | 00:03:05 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Andre Filosi - GM nominee from Boyd Gaming. Connect with Guest Speaker Andre Filosi https://www.linkedin.com/in/andre-fil... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Fourth of July in Hospitality | 04 Jul 2024 | 00:12:17 | |
HAPPY INDEPENDENCE DAY EVERYONE! The Fourth of July presents several unique challenges for the hospitality industry due to the nature of the holiday and associated festivities. On this episode, Michele Kline and Stephanie Leger discuss some ways in which the challenges brought to hotels by this special celebratory day can be tackled. From increased demand and supply chain disruptions, to safety and security concerns, and weather-related issues, this episode will enlighten you to think outside the box. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| NHLA SOTI Awards Gala (with Evan Meyer) | 16 Sep 2022 | 00:02:57 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Evan Meyer - Nominator from Boyd Gaming. Connect with Guest Speaker Evan Meyer https://www.linkedin.com/in/evan-meye... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| NHLA SOTI Awards Gala (with Bertha Gutierrez) | 16 Sep 2022 | 00:02:54 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Bertha Gutierrez, Housekeeping Star nominee with Aria Resort. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| NHLA SOTI Awards Gala (with Matthew Peskin) | 16 Sep 2022 | 00:02:21 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Matthew Peskin - Training & Development nominee with MGM Resorts Connect with Guest Speaker Matthew Peskin https://www.linkedin.com/in/matthewpe... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| NHLA SOTI Awards Gala (with Noretta Griffith) | 16 Sep 2022 | 00:02:12 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Noretta Griffith - Training & Development nominee with MGM Resorts. Connect with Guest Speaker Noretta Griffith https://www.linkedin.com/in/noretta-g... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| NHLA SOTI Awards Gala (with Tim Lam) | 15 Sep 2022 | 00:02:47 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Tim Lam - Reception Sponsor TISOH The International School of Hospitality. Connect with Guest Speaker Tim Lam https://www.linkedin.com/in/timothymlam/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| NHLA SOTI Awards Gala (with Eric Robinson) | 15 Sep 2022 | 00:02:26 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Eric Robinson - Fresh Air smoking, Safety & Security Award sensors. Connect with Guest Speaker Eric Robinson https://www.linkedin.com/in/eric-robi... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| NHLA SOTI Awards Gala (with Alex Canales) | 15 Sep 2022 | 00:04:32 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Alex Canales - Board Member, Hilton Grand Vacations. Connect with Guest Speaker Alex Canales https://www.linkedin.com/in/alex-cana... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| NHLA SOTI Awards Gala (with Mary Ann Burns) | 15 Sep 2022 | 00:02:32 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Mary Ann Burns - Board Member, Boyd Gaming. Connect with Guest Speaker Mary Ann Burns https://www.linkedin.com/in/mary-ann-... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| NHLA SOTI Awards Gala (with Nicole Marshall) | 15 Sep 2022 | 00:02:38 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Nicole Marshall - SOTI committee member organizer Board Member, The Seigel Group. Connect with Guest Speaker Nicole Marshall https://www.linkedin.com/in/nicole-ma... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| NHLA SOTI Awards Gala (with Diane Gandy) | 15 Sep 2022 | 00:04:53 | |
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Diane Gandy - President of Nevada Hotel & Lodging Association. Connect with Guest Speaker Diane Gandy - President https://www.linkedin.com/in/diane-gandy-b517879/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Wellness Tourism (Summer Special) | 27 Jun 2024 | 00:10:48 | |
Wellness tourism focuses on promoting health and well-being through travel experiences. This trend is particularly prominent during the summer months when people are looking to rejuvenate and unwind. Here are some key aspects of wellness tourism: * Yoga and Meditation Retreats and Classes * Spa and Wellness Facilities * Healthy Dining Options * Outdoor Activities. By implementing the tips in this episode, you can align with your guests' growing interest in self-care and a healthier lifestyle. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| Stars of the Industry Awards | 06 Sep 2022 | 00:13:44 | |
In this special episode, we share with you a sneak peek of THE industry event of the year in the State of Nevada. The Nevada Hotel & Lodging Association recognizes hospitality professionals for their contribution to the industry. The 11th annual Stars of the Industry Awards gala will take place this Thursday, September 8th, at Park MGM in Las Vegas. Special thanks to Kline Hospitality for being a sponsor of the General Manager Star of the Year and congratulations for being nominated as the Vendor of the Year! Men will look dapper, Women stunning, and all of the Nominees will be jumping with excitement as we celebrate them all this week. In addition, we will be interviewing attendees during the event and will bring that to our audience at the end of the week! Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Work, work, work... all we do is work, work, work! | 01 Sep 2022 | 00:16:31 | |
On this Labor Day weekend, show your team members some extra love. In this episode, hosts Michele Kline & Stephanie Leger discuss why Labor Day was created and what happens in the hospitality industry during that weekend. Some doors close as the season comes to an end, and others open as they kick off in high gear to start their crazy busy days ahead. This episode provides tips and tricks for a successful Labor Day weekend! Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| The little things make a big difference! Sponsored by ComOps | 25 Aug 2022 | 00:28:01 | |
With special guest George Polyard, from ComOps, hosts Stephanie Leger from First Rate Hospitality and Michele Kline from Kline Hospitality, take a deep dive into the importance of the guest experience and how the little things our team members do, can make a big impact on our guests. Let this episode serve as a reminder that managing from behind the desk doesn’t allow you to spot/prevent those WTF! moments. PS: Get your steps in by using the stairs and walk the floors! Connect with Guest Speaker George Polyard https://www.linkedin.com/in/georgepol... ComOps https://www.comops.com/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Introduction to International Housekeeping Week...Beyond Pizza Party | 19 Aug 2022 | 00:15:38 | |
International Housekeeping Week is about showing appreciation to housekeepers for their hard work. Since 1981, the IHEA, or the Integrated Environment and Health Assessment, officially sponsors the holiday and since then, it has spread globally as a week-long celebration for those who work in housekeeping. Both Stephanie Leger and Michele Kline have a strong background in Housekeeping so it is their mission to make it a BIG deal! In this episode, they introduce us to the history of this international celebratory week and provide some tips on how to prepare for it. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Opening & Renovations | 15 Aug 2022 | 00:29:54 | |
Enlightening discussion, loaded with tips that will prepare both leaders or newcomers, to “survive" an opening or a renovation, and still come out on top! After this episode, Michele Kline & Stephanie Leger question if solid communication or having the energy to support extensive hours, is most important during an opening. Special thanks to Peter Curtis from P4L Realty, for sharing your experiences with us! We hope to host you again when we go for Renovations 2.0! Connect with Guest Speaker Peter Curtis https://www.linkedin.com/in/petercurtis1972/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Night Audit, from Snoozing to Producing | 04 Aug 2022 | 00:21:23 | |
In this episode, hosts Michèle Kline and Stephanie Leger discuss keeping our Night Auditors engaged. How many times have you walked into a hotel after hours and there was no one to be seen at the front desk? Back in the day, you would ring a bell and someone half asleep would come and “greet” you. Our guests’ expectations are higher these days. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Airlines, the not so friendly skies | 04 Aug 2022 | 00:20:34 | |
In this episode, hosts Michèle Kline and Stephanie Leger address the various areas of opportunity that airlines are leaving on the table when it comes to service failure and guest recovery. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Demanding Guests to Entitled Club Members… WTF! How to Transition? | 21 Jul 2022 | 00:21:18 | |
In this episode, Michele Kline & Stephanie Leger, along with guest speaker Chad Nelson, bring light to the nuances of transitioning from a hotel environment into a country club. This episode is loaded with tips on how to continue to create memorable experiences and stay hospitable when your guests are now members/owners and have a high sense of entitlement. Connect with Guest Speaker Chad Nelson https://www.linkedin.com/in/chad-nelson-a3427b49/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Which came first recruiting or ghosting?! | 14 Jul 2022 | 00:15:47 | |
Remember the riddle “Which Came First The Chicken Or The Egg”?? We are seriously questioning ourselves here with recruitment and ghosting. Talent Acquisition has changed “traumatically” in the last couple of years. However, there are many behaviors that seem to be repeated no matter the magnitude of the labor crisis we face in the hospitality industry. Watch this episode, where Stephanie Leger & Michèle Kline discuss tips to open up the eyes of all leaders behind their desks serving the recruiting side of this journey we are in. Hoping, they will walk the floors! Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| The aftermath of July 4th! Short-term Rental vs Hotel | 07 Jul 2022 | 00:23:03 | |
What happens in the service industry after the holidays is a mystery to many. In this episode, Stephanie & Michèle discuss strategies on how to rebuild once the party is over and the lights go on. Our special guest Brian Hamaoui, CEO & Founder at Allevo Homes shares his perspective from the vacation rental side. Connect with Guest Speaker Brian Hamoui https://www.linkedin.com/in/brian-hamaoui/ Allevo Homes https://www.allevohomes.com/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Sustainable Practices in Hospitality (Summer Special) | 20 Jun 2024 | 00:11:41 | |
Sustainability has become a cornerstone of modern hospitality, driven by increased awareness of environmental issues and consumer demand for eco-friendly options. During the summer, when tourism peaks and resource consumption rises, hotels and resorts are taking proactive steps to minimize their environmental impact. This includes reducing single-use plastics, conserving water and energy, sourcing locally and why not... community engagement! In this episode, Michele Kline & Stephanie Leger provide tips to go through the summer season successfully. Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| Hospitality 2.0 at HITEC | 07 Jul 2022 | 00:12:28 | |
Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Ira Vouk, Founder of Hospitality 2.0 Connect with Guest Speaker Ira Vouk https://www.linkedin.com/in/iravouk/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| TraknProtect at HITEC | 06 Jul 2022 | 00:19:38 | |
Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Parminder Batra, CEO of TraknProtect. Connect with Guest Speaker Parminder Batra https://www.linkedin.com/in/parminderbatra/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Xpodigital at HITEC | 06 Jul 2022 | 00:16:34 | |
Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Rich O'Brien from Xpodigital Connect with Guest Speaker Rich O'Brien https://www.linkedin.com/in/rich-o-brien-54817b19/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Snapfix at HITEC | 28 Jun 2022 | 00:12:50 | |
Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Paul McCarthy, CEO and Founder of Snapfix. Connect with Guest Speaker Paul McCarthy https://www.linkedin.com/in/paulmccarthyireland/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Clean The World at HITEC | 28 Jun 2022 | 00:13:04 | |
Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Bruce Matthews, VP of Business Development for Clean The World. Connect with Guest Speaker Bruce Matthews https://www.linkedin.com/in/brucematthews/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| youtip, I tip, we all tip! | 24 Jun 2022 | 00:24:07 | |
Join Stephanie Leger & Michele Kline, along with special guest Sarah Taveprungsenukul, as they talk about the upcoming HITEC Event in Orlando and the innovative cashless tipping solution brought to you by youtip . Sarah tells us about their story, how they solve the growing pain of the evolution of this cashless world we are rapidly going into, and all about their preparation for HITEC next week. Connect with Guest Speaker Sarah Taveprungsenukul https://www.linkedin.com/in/sarahtaveprungsenukul/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Let's Talk Spa | 14 Jun 2022 | 00:31:29 | |
From soaking clients and diva clients to clients who cannot relax, in this episode, we cover it all. Join Stephanie Leger & Michele Kline, along with special guest Rose Bauti, as they cruise through their spa experiences while working them or auditing them. If you are a spa lover, you cannot miss this episode! Connect with Guest Speaker Rose Buatti https://www.linkedin.com/in/rose-gugl... https://www.rosebuattistudio.com @rosebuattistudio DM her to order your Gua Sha, a traditional Chinese healing method. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Proud to Celebrate Pride Month! | 07 Jun 2022 | 00:47:58 | |
Words cannot describe this episode! We are bringing awareness to all industry leaders! In this episode, Michèle Kline & Stephanie Leger discuss the ups and downs of being part of the LGBTQ+ community. Special thanks to our guests, James Healey, Naomi Ardjomand-Kermani and Robert Geller, for educating and enlightening us all! Connect with Guest Speakers Robert Geller (He/Him/His) https://www.linkedin.com/in/robertbarrygeller/ Naomi Ardjomand-Kermani (They/Them/Their) https://www.linkedin.com/in/ardjomand-kermani/ James Healey (He/Him/His) https://www.linkedin.com/in/jameshealey1/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| Reservations, are you there?! | 26 May 2022 | 00:18:18 | |
In this episode, hosts Michèle Kline and Stephanie Leger review the reservations department. Our dear Reservations gurus, don’t think we bashed you on this one. Instead, we formally invite you to come on our show and tell us your WTF! story from the other side. Here is your time to claim your power and tell the world, what it means to be in Reservations. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
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| When Integrated Systems Don’t Integrate | 24 May 2022 | 00:33:02 | |
In this episode guest speaker, Mark Kline from Cisco Systems shares his years of experience integrating systems in the hospitality industry, while educating us through his WTF! moments as he tried to make it all work out. Stephanie & Michèle add their own spice and share tips on what to look out for during the pre-opening stages as well as when transitioning over to new technologies. Connect with Guest Speaker Mark Kline https://www.linkedin.com/in/klinemark/ Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
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| Celebrating Father's Day in Hospitality | 13 Jun 2024 | 00:34:07 | |
The hospitality industry is notorious for its extended and unpredictable working hours. This throws a unique set of challenges into the mix for fathers. And we talk about Moms a lot, but today is all about the epic Dads that make our industry work. Late evenings, weekend shifts, and working during holidays become the norm, often resulting in the sacrifice of essential family time… How do our leaders do it? This heart-warming conversation with Tony Tricase (Mohegan Casino Las Vegas) and Eduardo Duran (Insight Hospitality Solutions) is packed with tips. Listen to our podcast on any major platform & follow us on YouTube! hashtag#wtfwalkthefloors hashtag#hospitalityindustry hashtag#leavershipdevelopment hashtag#hotels
Follow Our Guest Tony Tricase, https://www.linkedin.com/in/anthonytricase Eduardo Duran https://www.linkedin.com/in/eduardo-duran-a8655045 Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information. | |||
| Travel & Tourism, The Good, Bad & The Ugly of Lost Luggage | 11 May 2022 | 00:22:34 | |
This episode hosts Michèle Kline and Stephanie Leger celebrate Travel & Tourism Week. The gurus of quality assurance had no choice but to bring to light some WTF! Walk The Floors moments in the travel industry, which by the way tends to forget they are in hospitality as well. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
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| Motherhood in Hospitality - MOTHER’S DAY SPECIAL | 05 May 2022 | 00:15:45 | |
Motherhood in the industry is not for the faint of hearts! In this episode, Michèle reflects on the intricacies of being a Mom in the industry and what nobody talks about EVER, while Stephanie enlightens us with some perspective. They collectively add value by including tips and ideas for memorable Mother’s Day gifts for staff members. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
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| Michele's Pet Peeves | 28 Apr 2022 | 00:20:20 | |
Pet peeves round II. What does Michèle have to say about hers? These two hospitality industry fanatics could talk about pet peeves for days. In this episode, in collaboration with Stephanie Leger, Michèle Kline focuses on her pet peeves in Housekeeping, Engineering/Maintenance, Front Office, Food & Beverage and last but not least, Reservations. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
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