Explorez tous les épisodes du podcast Women in Customer Success Podcast
| Titre | Date | Durée | |
|---|---|---|---|
| 123 - How Diversity Shapes Thriving Work Environments in Tech - Parul Bhandari | 28 Aug 2024 | 00:34:28 | |
Text us your questions and thoughts! My guest in this episode, Parul Bhandari, shares her incredible journey from starting a career in customer success to becoming the CEO of her own business. She talks about what it is like to be your own boss and the CEO of your own business, the motivation behind her community "South Asian Success", and diversity of background, age, etc. Parul is a Customer Success startup advisor and consultant based in Chicago. She draws from her collective background to design CS organisations that can be scaled successfully, to drive CS as a profit centre, and to drive value exchange and retention. Parul founded two organisations, CustomerXSuccess, where she provides advisory services to SaaS startups and coaching to CSMs, and the community South Asian Success, a global, professional community focused on the South Asian experience. We talk about:
This episode was brought to you by Vitally. Loved this episode? Make sure to subscribe to the Women in Customer Success podcast for more powerful stories and advice to help you succeed in the field of customer success. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 122 - How to Take Next Steps in Your Career? - Heelee Kriesler | 14 Aug 2024 | 00:33:16 | |
Text us your questions and thoughts! Are you ready to transform your career and achieve your career goals? With my incredible guest, Heelee Kriesler, who is a customer success leader, we discuss some crucial career lessons that will not only guide you on your journey but also fill you with the confidence to stride forward. Heelee shares the essential skill sets she’s developed throughout her career, including how to master public speaking and how to position yourself for your next role. In this episode, we talk about:
Tune in to learn the strategies to take control of your career and confidently position yourself for your future role. Don’t miss out on this chance to improve your career and get inspired by a leader who’s been there and done that. Follow Heelee! This episode was brought to you by Deployflow. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 113 - Tips For Transitioning CSM Teams into Commercial Roles - Therese Mucherie | 22 May 2024 | 00:43:06 | |
Text us your questions and thoughts! Is your CS team transitioning into commercial roles? Then this video is for you! Join us as Therese shares helpful tips on how to transition CSM teams into commercial roles. Learn how to help with mindset shifts in behaviours, team training and development, and master the art of leading a team. Throughout her professional career, Therese has been the face of various industries, from hospitality to sales to customer service. Whether it's greeting guests with a warm smile, closing deals with finesse, or resolving issues with empathy, she thrives in customer-facing roles, finding joy in every interaction. For the past five years, Therese has been immersed in the realm of CS, cherishing every opportunity to foster meaningful relationships and drive revenue through the seamless integration of sales and CS. What this episode has in store for you:
Follow Therese! This episode was brought to you by Gainsight. Exciting news👏 My new course The Revenue CSM is launching soon, so if you'd like to be the first to know about when it's available, here's the link to join the waitlist. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 22 - How To Grow Professionally Through Initiatives - Bhavika Kochhar | 16 Dec 2020 | 00:26:39 | |
Text us your questions and thoughts! Today I am talking to Bhavika Kochar - Customer Success innovator at InCustomerSuccess, a community builder for Practical CSM, Chapter lead for Customer Success Network, ambassador for WomenTech Network, and a Customer Success Professional. I'm sure there are more things Bhavika is involved with and she is talking about various initiatives in this conversation.
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 21 - The Power of Teaching and Mentoring - Lisiane Ndong | 11 Dec 2020 | 00:26:21 | |
Text us your questions and thoughts! In this episode, I am talking to Lisiane Ndong, Customer Success Manager at Searchmetrics and a Digital Marketing Lecturer at Pearson College London. Lisiane is passionate about sharing her marketing expertise with her clients, and her teaching and customer success have lots in common.
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 20 - How To Be More Visible While Working Remotely - Jo Massie | 09 Dec 2020 | 00:22:48 | |
Text us your questions and thoughts! In this episode, I'm talking to Jo Massie, VP of Customer Success at Slido. She's leading support, success and cx teams for this widely known, ultimate Q&A and polling platform. About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 19 - How to Be a Customer Success Manager Your Clients will Adore - Katie Sloop | 03 Dec 2020 | 00:23:43 | |
Text us your questions and thoughts! In this episode, I am talking to Katie Sloop, a Senior Customer Success Manager at Intelex.
Follow Katie! About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 18 - How To Build Your Online Brand on LinkedIn - Diana De Jesus | 20 Nov 2020 | 00:38:54 | |
Text us your questions and thoughts! I am talking to Diana de Jesus, Customer Success Leader and one of the 100 CS Strategists in 2020. Diana is also a creator of Keep the Customer - a blog dedicated to retaining customers.
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 17 - How To Lead with Authenticity and Kindness - Kay Mukherjee | 11 Nov 2020 | 00:24:23 | |
Text us your questions and thoughts! In this episode, I’m talking to Kay Mukherjee, Area VP of Customer Success and Renewals at Splunk. About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 16 - From Google to Customer Success Heros - Claire O'Regan | 05 Nov 2020 | 00:25:24 | |
Text us your questions and thoughts! In this episode, I am talking to Claire O'Regan, Director of Customer Success at Juro and a nominee for a Women of Legal Tech award!
Follow Claire! About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 15 - How to Succeed and Thrive as an Expat - Elodie O'Rouke | 28 Oct 2020 | 00:23:48 | |
Text us your questions and thoughts! In this episode, I am talking to Elodie O'Rouke, Head of B2B Customer Success at The Financial Times.
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 14 - A Journey From Science to Customer Success - Daphne Lopes | 15 Oct 2020 | 00:35:34 | |
Text us your questions and thoughts! In today's episode, I am talking to Daphne Lopes, the Manager of Customer Success at Hubspot.
Daphne's advice for aspiring leaders:
Follow Daphne! About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 13 - How to Practice Empathy - Samma Hafeez | 07 Oct 2020 | 00:28:36 | |
Text us your questions and thoughts! In this conversation with Samma Hafeez, Senior Director at Insight Partners, we're tackling the topic of empathy in customer success. About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 112 - Top Mistakes to Avoid as a CS Leader - Natalia von Oertel | 15 May 2024 | 00:39:48 | |
Text us your questions and thoughts! Latin America. Leading teams dedicated to serving these regions has further strengthened her ability to navigate their unique nuances. Beyond her professional pursuits, she embraces the multifaceted roles of a dedicated mother and an ardent ballet enthusiast—albeit a humble one. You’ll also hear about:
Follow Natalia! This episode was brought to you by Vitally. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 12 - How to Create a Purposeful Personal Brand - Cybele Safadi | 30 Sep 2020 | 00:30:28 | |
Text us your questions and thoughts! In today’s episode, I am talking to Cybele Safadi, Customer Experience Team Lead at Betterment. She is also a coach - helping people connect with themselves, so they may learn how to show up authentically and deliver quality work proudly. About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 11 - The Future of Customer Success - Jill Favro Sawatzky | 23 Sep 2020 | 00:23:56 | |
Text us your questions and thoughts! This is a conversation with Jill Favro Sawatzky - Vice President of Customer Success & Advocacy at Commvault. Jill is an executive with broad experience in driving adoption through customer advocacy, having worked in some of the most world-renowned tech companies, such as IBM, Citrix and currently Commvault.
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 10 - How to Lead Multi-Cultural Teams - Minna Vaisanen | 16 Sep 2020 | 00:29:55 | |
Text us your questions and thoughts! In today’s episode, I am talking to Minna Vaisanen, a customer success leader with experience in leading international teams and living and working in seven different countries.
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 09 - How to Identify a Talent - Michal Harel | 09 Sep 2020 | 00:27:53 | |
Text us your questions and thoughts! Today, I’ve had the most enjoyable conversation with Michal Harel, Senior VP of CS @Horizn. Apart from being absolutely cool and awesome, Michal is very passionate about building and managing global teams with high employee retention.
Follow Michal! About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 08 - Customer Success Happiness - Shanta Bodhan | 27 Aug 2020 | 00:27:06 | |
Text us your questions and thoughts! In today's episode, I am talking to Shanta Bodhan, Customer Success Manager at SupplyShift.
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 07 - Career Paths in Customer Success - Maranda Dziekonski | 12 Aug 2020 | 00:26:26 | |
Text us your questions and thoughts! Today I'm talking to a remarkable Customer Experience leader - Maranda Dziekonski – currently Leading Customer Success and People Operations at Swiftly. She’s been named a top 100 Customer Success Strategist, 2018 & 2017 and through her thought leadership and speaking engagement, she’s continually inspiring generations of customer success professionals.
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 06 - How To Get Your First Customer Success Job - Irit Eizips | 29 Jul 2020 | 00:35:23 | |
Text us your questions and thoughts! Today, I have the privilege of talking to Irit Eizips, CEO of CSM Practice, a global customer success management consulting firm. Some call her ‘CSM Guru’ as she’s consistently voted top Customer Success influencer and he has just been named a Top Global Customer Experience Thought Leader by Surveysensum. Irit is frequently featured as a speaker at conferences and Customer Success publications.
About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 05 - Recruiting Customer Success Managers - Sue Walsh | 15 Jul 2020 | 00:34:29 | |
Text us your questions and thoughts! Today I am talking to Sue Walsh, a Customer Success and Sales talent specialist, with more than 20 years of experience in recruitment. In recent years she focused on customer experience talent acquisitions. No surprise I wanted to hear Sue’s take on the customer success job market: different types of roles, skills and salaries. About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 04 - Diverse Backgrounds in Customer Success - Shirley Chapman | 01 Jul 2020 | 00:27:17 | |
Text us your questions and thoughts! In this episode, I am talking to Shirley Chapman – Senior Director of Customer Success at Pluralsight. About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 03 - How to Progress In Your Customer Success Career - Georgia Harrison | 17 Jun 2020 | 00:33:58 | |
Text us your questions and thoughts! In this episode, I’m talking to Georgia Harrison – Director of Customer Success EMEA at Braze. About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 111 - How to Build Your Personal Brand Internally as a Customer Success Manager - Natasha Evans | 08 May 2024 | 00:31:51 | |
Text us your questions and thoughts! Are you looking for ways to boost your career growth and master the art of building a personal brand? Natasha Evans, Head of Customer at Hook is who I welcome in this episode of the Women In Customer Success podcast. Natasha has spent the last 10 years in Customer Success, first as a Customer Success Manager and then leading teams and whole CS organisations. Natasha loves both the building of processes and frameworks in CS as well as building diverse teams and cultures. Natasha is a big advocate for working parents, female leaders, and Customer Success as a function in SaaS. We discuss the importance of being authentic to yourself as you face the challenges on your customer success journey. When you build your personal brand, it’s not just about gaining visibility, it’s about showcasing your unique skills and achievements. Strategic self-promotion is crucial for both professional and personal growth. We also go into:
Other people’s experiences can be invaluable lessons for improvement. So, tune in, learn how to build your personal brand and make your mark in the industry you’re in. Follow Natasha! This episode was brought to you by Deployflow. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 02 - Diversity in Customer Success - Sue Nabeth Moore | 03 Jun 2020 | 00:35:00 | |
Text us your questions and thoughts! In the second episode, I'm talking to Sue Nabeth Moore – a remarkable lady whom I call a serial Customer Success entrepreneur - she is the founder of Success Track Enterprise, a CS consultancy company; and a co-founder of Customer Success Mastermind, a CS training and on-going career development program. Also, she is an absolute influencer in the field, being listed as an Influential Women in Customer Success by Gainsight. About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 01 - The Customer Success Pioneer - Kellie Lucas | 20 May 2020 | 00:41:57 | |
Text us your questions and thoughts! In the first guest episode of the Women in Customer Success Podcast, I am joined by Kellie Lucas - a coach, mentor and author of Customer Success Pioneer - a pragmatic handbook for anyone starting a journey into Customer Success. Her book was a finalist for the Best Business Book Award – Specialist Business Book – with the nomination being placed only four weeks after the book was published. Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| Preview: Women In Customer Success Podcast with Marija Skobe-Pilley | 30 Apr 2020 | 00:03:32 | |
Text us your questions and thoughts! Introducing Women in Customer Success Podcast - the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow the WiCS Podcast:
Join the Women in Customer Success Network! Suggest a guest! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 110 - How to Be Entrepreneurial and Strategic as a CSM - Giorgia Pedenzini | 01 May 2024 | 00:39:02 | |
Text us your questions and thoughts! In this exciting episode of the Women In Customer Success podcast, I am joined by Giorgia Pedenzini, a Customer Success Manager at Gainsight and a pro at building strong customer relationships. In our conversation, Giorgia gives strategic CSM tips, from deepening your understanding of customer needs to improving customer interaction skills. She shares her journey to becoming a customer success manager and her experience building a career in customer success. We talk about building customer loyalty, and Giorgia gives helpful advice for CSM professionals. She explains the importance of really getting to know and forming deeper relationships with customers. Giorgia also talks about the importance of entrepreneurial skills for CSMs, showing how these can help innovate and push your career forward. What this episode has in store for you:
Follow Giorgia! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 109 - How to Lead as an Executive: Skills, Style & Confidence Tips - Ursula Llabres | 24 Apr 2024 | 00:42:47 | |
Text us your questions and thoughts! In this episode of the Women In Customer Success podcast, my guest is Ursula Llabres, the Global Director of Customer Growth and Commercial Sales at Reality Labs, Meta. Ursula was one of the founding leaders of customer success practice (being one of the first 10 in CS at salesforce.com back in 2005) and has since transformed and led high-performing global teams at some of the top tech companies like Oracle, Salesforce, Box, Microsoft, InsideSales and now Meta to name a few. We talk about how to reach an executive position and the important senior management skills needed for an executive-level position. Whether you're just starting out as a Customer Success Manager or you’re an experienced manager, Ursula shares helpful information that will help you get ahead. Ursula gives tips on communicating with authority, articulating thoughts and ideas clearly and effectively, and how to be confident as a manager. She also advises how to dress like an executive and the right executive style to help you look and feel professional. In today’s episode, you’ll learn:
If you're on your own leadership journey, feel free to share your experiences in the comments below. Let’s grow together! Follow Ursula! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 108 - How to Press On as a Mom in Tech - Emilia D'Anzica & Sabina Pons | 20 Mar 2024 | 00:45:14 | |
Text us your questions and thoughts! In this episode, my special guests are Emilia D'Anzica and Sabina Pons, both mothers in Customer Success. Emilia is the founder of Growth Molecules, and Sabina is its Managing Director. They co-authored a book called 'Pressing ON as a Mom in Tech' - a guidebook for mothers who want to thrive in tech. In this video, you’ll hear about:
This genuine talk, filled with useful advice and real-life stories, will make you feel seen. Tune in now for a dose of inspiration! If you are a mom in tech, feel free to share your experience in the comments below. Follow Emilia D’Anzica and Sabina Pons! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
Check out our Courses:
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| 107 - How to Get Started with Digital Customer Success - Marley Wagner | 13 Mar 2024 | 00:43:33 | |
Text us your questions and thoughts! In this episode, Marley Wagner, a digital customer success consultant with a wealth of experience, takes you on a journey through the digital customer success landscape. Discover how to get started with digital customer success, achieve work-life balance, and how to be a good customer success professional. In this episode, you’ll find the answers to these two questions:
Plus, if you were wondering where to start when creating a digital CS practice, you’ll hear about the shortest way to get started in digital customer success, and how to identify and stand up for your personal needs in the workplace. Don’t miss out - tune in to learn from Marley’s digital customer success experience and get some useful tips for succeeding in the digital world. Follow Marley Wagner! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 106 - Breaking into Customer Success - Shannon Nishi | 06 Mar 2024 | 00:42:55 | |
Text us your questions and thoughts! In today’s episode, we will be breaking into Customer Success and how to stand out when applying for a job in CS with Shannon Nishi. Shannon is the Director of Customer Success at Customer.io, and has been through a bunch of interviews on both sides of the chair herself. So in this episode, she shares with us:
Thinking about giving customer success a try? Join us for expert tips on writing standout resumes and acing job interviews. Don’t miss out - polish your skills and get ready to seize opportunities! Because opportunities will come, but it’s a matter of how we react that will make all the difference. Follow Shannon Nishi __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 105 - The Strategic Need for Customer Education - Vicky Kennedy | 21 Feb 2024 | 00:43:47 | |
Text us your questions and thoughts! Vicky Kennedy, Founder of Echtus, a customer education service, shares her insights on why it is important to strategically design customer education. She takes us through her journey from academia to entrepreneurship, highlighting her experience in higher education and the transition to the tech industry. If you want to know more about incorporating targeted customer education into your Customer Success strategy, then this conversation is a must-listen. In this episode, you’ll hear about:
Tune in and learn with us - from insights and entrepreneurship to everything you need to know about customer education. Follow Vicky Kennedy __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 104 - Crafting Your Career Path: How to Design Your Own Role - Nicky Feeney | 14 Feb 2024 | 00:38:31 | |
Text us your questions and thoughts! Nicky Feeney, ClickUp's global success enablement manager, shares her journey from account management to crafting her unique role within the tech industry. She’s managed to get promoted to her new role in only three months. In this episode, you’ll hear how it happened. We focus on the importance of fine-tuning interactions with supervisors and clients, emphasising the significance of celebrating victories alongside addressing challenges. Here's what we cover in our interview:
Tune in for an inspiring conversation - one that will motivate you to craft the best customer success story. Follow Nicky Feeney! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 121 - The Impact of Engaging in Customer Success Communities - Cinthia Silva | 31 Jul 2024 | 00:37:14 | |
Text us your questions and thoughts! Are you part of customer success communities? Are you curious about the power of communities in career growth? In this episode of the Women in Customer Success podcast, I talk to Cinthia Silva, a FinTech business strategist and a top 25 customer success influencer. We go into the importance of being actively engaged in customer success communities, the benefits of having your own community, finding your tribe, and growing your career within communities. She speaks from her own experiences in various communities, including CX Exchange, CS Middle East, Latinos in Success, RevGenius, Women in Revenue, and Women in Customer Success. What you’ll find out in this episode:
Follow Cinthia! This episode was brought to you by Vitally. If you enjoyed the episode, don't forget to subscribe to the Women in Customer Success podcast for more inspiring stories and practical tools to help you succeed in the field of customer success. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 103 - Leadership Strategies: Empowering Teams for Growth and Success - Julie Fox | 07 Feb 2024 | 00:35:24 | |
Text us your questions and thoughts! My guest in this episode is Julie Fox - one of the Top 100 Customer Success Strategists, and one of the 25 Creative Leaders. She is a people leader who deeply cares about her team; and cares about them as humans, taking care of their wellbeing at work. Her current role is Sr Manager of Customer Success at FloQast. Julie's story is far from ordinary, with roots in special education and strides in commercial real estate. However, with a special interest in coaching and a growth mindset, she managed to transition to a completely different career i.e. what she does now. She says that being a leader is endlessly fulfilling, as you are in a position to help others unlock their full potential. And it's a privilege to be part of people's stories. Here's what we covered in our interview:
I am sure you will enjoy this episode and our conversation. Follow Julie Fox! Recommended book: Radical Candor by Kim Scott Recommended tool: Gong __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 102 - Advancing Women in Tech - Elizabeth Italiano | 31 Jan 2024 | 00:38:16 | |
Text us your questions and thoughts! In this episode, we join forces with Elizabeth Italiano, a Go-To-Market Expert and Founder of What Not To Do, to talk women in tech - challenges and solutions.
Elisabeth's plentiful experience in the industry makes this episode a real conversational treasure chest. So, be prepared to get tons of insights on: · How to overcome the current challenges faced by women in tech · Why women need to be more assertive (and how to do it) · Negotiation skills women need to adopt · The significance of having go-to people/mentors · Predictions for trends in sales leadership
The episode is packed with actionable steps for women leaders - and everyone in between - to catalyse gender diversity in tech.
We round out the discussion with the need for self-advocacy with some great examples, emphasising that the common humility found in women needs to step back. Get ready to absorb the wisdom and become that advocate for change, setting a new standard for an inclusive and equitable tech environment.
Join us, and let's move the needle together. Follow Elizabeth Italiano! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 101 - Designing Winning Retention Strategies - Kristen Gray Psychas | 24 Jan 2024 | 00:39:13 | |
Text us your questions and thoughts! Unlock the secrets to thriving in customer success and the nuanced craft of cross-selling with the insightful Kristen Gray Psychas from Banzai. In our latest episode, Kristen, a trailblazer in the customer success landscape, offers a treasure trove of strategies that promise to elevate your career trajectory. Her transition from international relations to influencing the growth of a publicly-traded tech giant is nothing short of remarkable. But it's her candid sharing of how she navigates professional waters as a neurodivergent individual and new mother that truly enriches this conversation. This is more than just a lesson in business - it's a heartening glimpse into personal triumph and growth. Prepare to be inspired as we discuss the pivotal role of understanding customer goals and the transformative power of effective communication for fostering long-term relationships. Kristen's expertise shines as she reveals how kickoff and QBR meetings can become a goldmine for identifying expansion opportunities within your current customer base. We delve into the synergy between customer success and sales strategies, highlighting how transparency with clients can lead to prosperous upsells and cross-sells. Moreover, Kristen's perspective on embracing neurodiversity offers a fresh lens on collaboration, showing us how diverse minds can propel innovation and strengthen team dynamics. Join us for an episode that's as enlightening as it is empowering, charting a path for professional excellence and inclusive teamwork.
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 100 - From Luxury Retail to Customer Success - Aurore de Saint-Exupéry | 29 Nov 2023 | 00:38:58 | |
Text us your questions and thoughts! Join us as we celebrate the 100th episode of the Women in Customer Success Podcast with a special guest - Aurore de Saint-Exupéry, a passionate Customer Success Manager at ClickUp who took the road less travelled. Aurore transitioned from the high-end retail world into the tech industry, manifesting her belief that caring, loyalty, and teamwork are the secret ingredients for success in any industry. Aurore's journey to ClickUp, her dream company, was filled with intense preparation, professional advice, and a few nerve-wracking interviews. The moment she discovered the job opening, she embarked on a challenging ride, connected with the right industry expert, continuously learning about the role and its challenges and presented a highly successful case study that got her a job. Learn about the steps she took to land the interview, prepare for this transition and nail the interview process.
Follow Aurore de Saint-Exupery! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 99 - Dispelling Career Myths - Margriet Paagman | 23 Nov 2023 | 00:29:31 | |
Text us your questions and thoughts! This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. Margrit shares her journey filled with challenges in adapting to a new industry, culture, and language, and how her team's support was instrumental in her success. She transitioned from hardware to the Saas industry where she started as an account director and climbed the corporate ladder to become the VP of Customer Success at Insided. In this episode, you'll hear proven strategies and experiences of leading teams through significant changes like mergers and acquisitions, highlighting the importance of transparency and communication. We talk about the qualities of an effective leader, emphasizing the importance of listening and helping team members maximize their strengths. We're also dispelling myths about career progression. So, tune in and don't miss out on an opportunity to hear practical advice on career growth and leadership. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 98 - Succeeding with Humility and Customer Obsession - Amy Downs | 08 Nov 2023 | 00:39:59 | |
Text us your questions and thoughts! This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. Drawing inspiration from the principles of servant leadership, Amy emphasizes the role of humility in leading teams that are supportive and customer-focused. Her insights, inspired by Daring Greatly by Brené Brown, hold critical lessons for leaders seeking to foster an environment where employees feel valued, not inferior. Amy is sharing her unique consultative approach to customer success, from journey mapping, segmentation strategy, and digitization to team culture.
Follow Amy Downs and Customer Obsessing Consulting! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 97 - Leadership Principles for Unlocking Career Growth - Jennifer Roderick | 01 Nov 2023 | 00:26:00 | |
Text us your questions and thoughts! In this episode, we sit down with Jennifer Roderick, an executive customer success leader. Jennifer takes us on a journey through her unique career path, from starting out as a teacher to becoming the executive director of a nonprofit for suicide prevention. She shares how her experiences in crisis management and social work have shaped her leadership style, emphasizing open communication and prioritizing the personal and professional growth of her team members. Join us as Jennifer provides valuable insights and inspiration for anyone looking to thrive in the customer success field. Tune in and get ready to be motivated and empowered.
1️⃣ Embrace your diverse background: Don't underestimate the value of your unique experiences. Jennifer's background in social work and crisis management has provided her with invaluable negotiation and problem-solving skills that helped her in customer success career. 2️⃣ Prioritize open communication: As a leader, it's important to foster an environment of open communication. Your team members should feel heard and supported, both professionally and personally. Encourage their personal growth and ensure that their career aspirations are nurtured. 3️⃣ Continual growth and fulfilment: While it's great to have talented team members, it's equally important to support their ongoing growth and development. Help them explore new opportunities, challenge them to think outside their comfort zones, and ensure they feel fulfilled in their roles.
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 96 - How to Develop Soft Skills for Thriving Customer Relationships - Shruti Sharma | 25 Oct 2023 | 00:28:48 | |
Text us your questions and thoughts! This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. Whether you're a seasoned professional or just starting your career in customer success, this episode is packed with insights and practical advice on building your soft skills acumen - a crucial skill set anyone working with customers will ever need. So grab your favourite cup of coffee, get your trainers on and have a healthy walk with this conversation with Shruti Sharma on the Women in Customer Success Podcast.
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 95 - The Impact of Targets on Customer-Centricity - Niki Clarke-Crossman | 18 Oct 2023 | 00:26:27 | |
Text us your questions and thoughts! Get ready to meet Nikki Clarke-Crossman, Global Head of Customer Success at Coherent. Nikki shares her experiences of leading teams in changing economic environments, as well as her interesting PhD research in Customer Success. In particular, she's exploring the ambidexterity between being customer-centric while also reaching the company's revenue goals and targets.
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 94 - How to Build a Resilient Mindset in Tech - Shanta Bodhan | 11 Oct 2023 | 00:29:11 | |
Text us your questions and thoughts! This episode is proudly brought to you by Vitally.io, the leading all-in-one customer success platform. Visit vitally.io/women today to schedule your demo and get your Airpods. In this episode, we had the pleasure of speaking with Shanta Bodhan, a Director of Customer Experience at Talespin. She shares her insights on building resilience in times of change and adversity. Main takeaways: 1️⃣ Embrace a growth and capability mindset: Shanta highlights the importance of developing a growth mindset and continuously building new skills. By embracing challenges and seeking opportunities to learn and grow, you can navigate uncertain times with confidence and adaptability. Remember, you are capable of more than you think! 2️⃣ Consistent networking matters: Networking should be a consistent part of your professional journey. Starting small, like joining industry Slack groups or attending virtual meetups, can be a great way to build connections and learn from peers. Just 30 minutes a week can make a significant impact on your career. Remember, relationships are key!
In this episode, you'll learn about:
Follow Shanta! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 120 - The Most Underrated Communication Tactic: Playbacks - Fallon Relay | 24 Jul 2024 | 00:32:29 | |
Text us your questions and thoughts! How can playbacks help you perform better at work? Fallon and I talk about this underrated communication tactic that can improve your customer success skills and significantly boost your career. Because truly understanding what your customers are saying can help you stand out in your professional journey. Fallon Relay is the Global Director of Customer Success at Burt Intelligence. With over a decade of experience in customer success within both SaaS and startup environments, she has seen companies go from 0-100. And she has also seen some of the growing pains that come along with that journey. Throughout her career, she's always been drawn to the importance of building genuine relationships with customers. In this episode, you’ll learn about:
Follow Fallon! This episode was brought to you by Deployflow. __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 93 - From Research to Practice: Exploring Value-Creation in Customer Success - Dr Laura Elgeti & Dr. Katharina Prohl-Schwenke | 04 Oct 2023 | 00:35:51 | |
Text us your questions and thoughts! In this episode, we're talking to the special guests, Dr Laura Elgeti and Dr. Katharina Prohl-Schwenke. They are Co-Founders of CustomerSuccess Academy, book authors and academic researchers. We explore the importance of collaboration between account executives, account management, and customer success in creating and achieving value for customers. From understanding the significance of individual value to exploring the blurred lines between customer success management and key account management, this episode will provide valuable insights for anyone interested in building strong customer relationships. Key research findings:
Join us as we dive into the fascinating realm of customer success management and uncover the strategies and frameworks that drive success in today's business landscape! Check out:
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 92 - Breaking Free from Information Overload: Embracing Self-Care and Reflection - Ashna Patel | 27 Sep 2023 | 00:36:34 | |
Text us your questions and thoughts! In today's episode, we have the incredible Ashna Patel joining us to share her insights on the power of journaling and the importance of reflection in our busy lives. Ashna takes us on a journey through her high-five journal, guiding us through her process of manifestation and goal setting. With her passion for continuous learning, she discusses the significance of finding time for self-care and how it can lead to a better balance in both our personal and professional lives.
1. Journaling for Manifestation: Ashna shares her high-five journaling process, where she writes about her thoughts, and feelings, and sets five personal goals. The journal prompts her to jot down small steps she'll take to achieve these goals. A powerful tool for manifestation and self-reflection! 2. Learning and Continuous Improvement: Ashna's passion for learning shines through as she discusses her love for podcasts, books, and articles. She encourages listeners to embrace continuous learning and reflects on how new knowledge aligns with personal goals. 3. Self-Care is Key: Balancing personal and professional life can be challenging, but Ashna reminds us of the importance of prioritizing self-care. Even 10 to 15 minutes of dedicated "me" time can make a significant difference. From journaling to avoiding morning distractions, she shares valuable tips for finding balance.
[00:06:33] Importance of reflecting on observed knowledge [00:14:09] Burnout and guilt from constant activities [00:17:05] Self-care is necessary for balancing life [00:19:52] Be kind to yourself, focus on what you control [00:27:48] Start and end the day without digital [00:31:56] Journaling as a powerful manifestation tool
__________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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| 91 - Finding Fulfillment and Impact in Customer Success - Delia Visan | 20 Sep 2023 | 00:27:16 | |
Text us your questions and thoughts! In this episode, we welcome Delia Vishan - a pink-minded customer success coach and solopreneur. Delia shares her inspiring journey and practical tools for success in the customer success field. Delia opens up about her passion for self-growth and personal development, which has played a significant role in her career in customer success. Delia's love for teaching and writing shines through as she explains the joy she finds in helping others and sharing her experiences. She mentions the fulfilment she gets from seeing the impact her work has on both businesses and customers. With her innate ability to connect with people and create authentic relationships, Delia has truly found her professional home in customer success. During the episode, Delia takes us through her career journey, starting from humble beginnings with part-time jobs to her current role in customer success. She emphasizes the importance of customer interaction and relationship building, which led her to naturally gravitate towards customer success. One of the highlights of Delia's work is the impact she has on both the business she serves and the success of the customers. She shares the challenges of maintaining a balance between customer needs and business scalability, highlighting the joy she feels when customers are satisfied and see the value in the products and services provided. Key Takeaways:
Follow Delia! __________________________________________________ Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Host Marija Skobe-Pilley
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