In episode 9 of the WiseOnWater podcast, host Natasha Wiseman discusses the critical importance of collaboration in the water sector with guests Mike Rose, Chief Executive of UKWIR, and Jo Harrison, strategic planning and sustainability director at United Utilities.  

They explore how effective partnerships can drive innovation, tackle climate change, and improve water management practices. The conversation highlights the need for diverse perspectives, community engagement, and the role of technology in shaping a sustainable water future. 

Takeaways 

• Collaboration is essential for addressing water sector challenges. 

• UKWIR aims to enhance research and innovation through partnerships. 

• AI can significantly improve decision-making in water management. 

• Diversity in teams leads to better problem-solving. 

• Community engagement is crucial for effective water management. 

• Sustainable drainage systems can mitigate flooding risks. 

• Partnerships with NGOs enhance understanding of local needs. 

• Regulatory collaboration can support innovation in water management. 

• The value of water must be communicated to the public. 

• Long-term planning is necessary for climate resilience. 

Keywords 

water management, collaboration, innovation, sustainability, UKWIR, United Utilities, AMP8, climate change, community engagement, research 

This episode of the WiseOnWater podcast delves into the critical themes of customer empowerment and the dynamic changes shaping the water industry.  

First, host Natasha Wiseman engages in a thought-provoking conversation with Mumin Islam about the need for stronger relationships between water companies and their diverse customers. They explore the challenges of building trust, the transformative power of innovation in enhancing customer engagement, and practical strategies for effective communication and community outreach.  

The discussion underscores the vital importance of equity, diversity, and inclusion in ensuring water services meet the needs of all communities. 

In the second part of the episode, Natasha speaks with Bob Taylor, Chief Executive, Portsmouth Water. With 40+ years' experience in the sector, Taylor provides a unique perspective on the evolving landscape of the water sector. 

He also outlines Portsmouth Water's future plans, including the implementation of smart metering and how this will be vital in enhancing customer communication and empowering them to make water-saving choices. Taylor emphasises the importance of building and maintaining customer trust, advocating for collaborative approaches to water conservation and a deep respect for water as a finite and precious resource. 

Key takeaways: 

• Customer empowerment: Placing customers at the heart of water company strategies is essential for building stronger relationships and improving service delivery. 

• Trust: The water sector faces ongoing challenges in building and maintaining public trust, requiring proactive and transparent efforts. 

• Innovation: Embracing innovative solutions can enhance communication, improve services, and ultimately, foster greater customer confidence. 

• Regular communication and transparency: Open and consistent communication is vital for keeping customers informed and building trust. 

• Engaging with diverse communities: Tailoring engagement strategies to different communities' specific needs and preferences is key. Recognising and respecting diverse cultural practices can inform more effective water conservation initiatives. 

• Data sharing: Utilising data effectively can lead to more innovative solutions and greater transparency in operations. 

• Equity, Diversity, and Inclusion: Ensuring equitable access and inclusive practices are fundamental to providing effective water services for all. 

• Listening: Actively seeking and responding to customer feedback is paramount for effective service delivery and building strong relationships. 

In this episode, host Natasha Wiseman delves into the heart of operational efficiency within the UK water sector.

Featuring insights from Richard Price, Managing Director of Wastewater Services at South West Water, and Duncan Wildgoose, Head of Wastewater at Xylem UK and Ireland, this episode explores the critical challenges and groundbreaking solutions shaping the industry's future.

From ambitious AMP8 targets and the integration of AI, to the urgent need for net zero strategies and community engagement, our guests provide expert perspectives on how the sector can optimise operations and drive sustainable outcomes. 

• The UK water sector faces significant challenges requiring innovative solutions. 
• Operational efficiency is paramount for meeting environmental targets. 
• Collaboration, AI, and community engagement are crucial for success. 
• Storm overflows are a key focus. 
• Recruitment of top talent is vital. 

• Energy efficiency and data utilisation are key drivers for operational improvement. 
• Innovative solutions in pumping and treatment are essential. 
• Procurement processes need to prioritise whole life costs and energy efficiency. 
• Integrated digital solutions and collaboration are the future. 

This special edition WiseOnWater ‘mini pod’ delivers key insights from the World Water Tech Innovation Summit, in a brand-new bitesize format.  

In this ten-minute podcast, attendees worldwide discuss pressing water challenges and innovative solutions.  

Kieran Brocklebank of United Utilities highlights the need to blend technology, especially AI, with traditional infrastructure to combat climate change and address forever chemicals. Marcus Rink of the DWI emphasises the regulatory challenges of PFAS, advocating for international collaboration and technology exploration. Andrea Gysin from WSP explores the importance of challenging regulations to drive innovation. Elise Cartmell of Scottish Water details their net-zero goals, emphasising supply chain engagement and innovation in biosolids and digital solutions. Finally, Dr Robert Bornhofen of DC Water underscores global water utilities' shared challenges. 

Top three takeaways: 

• Global water utilities face remarkably similar challenges, emphasising the need for collaborative solutions. 
• Innovation, particularly in AI and PFAS treatment, is crucial for addressing evolving regulatory and environmental demands. 
• Regulatory frameworks must adapt to encourage innovation and facilitate the adoption of new technologies. 

In episode six of WiseOnWater podcast, host Natasha Wiseman delves into the innovation landscape within the UK water sector, and its role in driving transformation. First, Marc Hannis from Ofwat discusses the innovation fund's purpose, its impact on collaboration among water companies, the importance of commercial aspects in fostering innovation, and the significance of the supply chain and workforce development in managing the substantial investment required for future projects.  

Next, Natasha speaks to Dr Angela MacOscar, head of innovation at Northumbrian Water. She discusses the company's innovation strategy, the importance of collaboration, and the transformative projects funded through Ofwat. She highlights Northumbrian Water’s Innovation Festival, a week-long event in the water sector.  MacOscar also reflects on the need for a longer-term vision in the industry and draws inspiration from historical figures like Mary Anning to encourage more women in STEM fields. 

Takeaways 

• The Ofwat Innovation Fund has doubled for AMP 8. 

• Collaboration among water companies has significantly increased due to the fund. 

• The fund supports both water companies and non-water companies in innovation. 

• The supply chain plays a crucial role in bringing innovative ideas to the sector. 

• Investment in workforce development is essential for harnessing new technologies. 

• The sector must adapt to longer planning horizons for sustainable innovation. 

Keywords 

UK water sector, innovation, Ofwat, funding, collaboration, supply chain, investment, workforce development 

In this episode of the Wise on Water podcast, host Natasha Wiseman engages with Carolyn Cadman, Director of Natural Resources at Southwest Water, to discuss the pressing challenges and innovative solutions in the UK water sector.  

The conversation covers the responsibilities of water companies, the importance of nature-based solutions, and the need for increased investment in sustainable practices. Carolyn shares insights on collaborative approaches to water management, the role of the public in behaviour change, and lessons learned from global perspectives on water usage. 

Next, Natasha interviews Susie Roy, Technical Director of Water Quality at WSP UK. They discuss the critical role of consultancy in water quality management, the increasing public engagement in environmental issues, and focus on biodiversity and regulatory changes in the water sector.  

Susie shares insights on the importance of community involvement in environmental solutions, and the current projects WSP is undertaking to improve water quality and sustainability. 

Takeaways 

• Water companies must balance environmental responsibilities with service delivery. 
• Nature-based solutions can address multiple water management challenges. 
• Investment in water infrastructure is crucial for sustainability. 
• Collaboration with local authorities enhances urban water management. 
• Public engagement is essential for effective water management. 
• Behaviour change is challenging due to low trust in water companies. 
• Learning from countries with lower rainfall can inform UK practices. 
• Nature-based solutions should be normalised in water management. 
• Biodiversity net gain is a priority in water management. 
• Regulatory changes are being enforced to improve water quality. 
• Consultancies play a vital role in bridging gaps between sectors. 
• The UK is comparable to other European countries in water management practices. 

In this episode, Natasha discusses water management with Pavan Parshad, head of data science and modelling at Severn Trent. They delve into how advanced analytics, AI, and machine learning are revolutionising water quality, operational efficiency, and failure prevention. Smart metering and innovative projects like wastewater digital twins are also highlighted.  

Next, Natasha interviews Ian Thompson, managing director of Xylem UK and Ireland. They explore the challenges of digital transformation in the water sector, the role of digital technologies in meeting regulatory and business goals, and the importance of collaboration. Ian underscores the need for innovation, digital asset connection, and sustainability. He shares examples of digital solutions that have reduced pollution and improved water management. 

Takeaways: 

• Data science is crucial for proactive water management. 

• AI and machine learning can predict failures before they occur. 

• Smart meters provide valuable insights into customer water usage. 

• Generative AI can enhance design processes in water management. 

• Innovative projects like digital twins are game changers for the industry 

• Digital technologies can help water companies meet regulatory and business goals by improving efficiency, reducing pollution, and enhancing sustainability. 

• The water industry needs to overcome challenges such as a conservative approach, slow innovation, and fragmented asset connectivity to fully embrace digital transformation. 

• The water sector should prioritise investment, project delivery, and the recruitment of new talent to drive digital transformation and address water challenges. 

In this episode, we delve into the complex issues facing the UK water sector.  

Our first guest, Colin Skellett, a leading figure in the UK water sector, joins us to discuss the pressing challenges and priorities facing the industry and stresses the critical need for investment, particularly in the face of climate change and aging infrastructure.  

In our second interview, we spoke with Karma Loveday, editor of the Water Report, about the challenges facing the UK water sector as it enters AMP8. Loveday also explores the loss of public trust in water companies and the need for improved communication and engagement. 

Guest 1: Colin Skellett, Chief Executive of Wessex Water 

Key discussion points: 

Investment is Crucial: Skellett emphasises the need for significant investment to maintain and improve water and sewage services. Aging infrastructure and the increasing impacts of climate change necessitate a proactive approach. 

Collaboration is key: The importance of collaboration with the supply chain is highlighted as a means to deliver transformative changes in infrastructure and operations. 

Rebuilding trust: Skellett acknowledges the scrutiny and criticism faced by the water industry and calls for a gradual approach to rebuilding trust and restoring public confidence. 

Join the industry: He encourages individuals to consider careers in the water sector, stressing their vital role in public health and environmental services. 

Guest 2: Karma Loveday, Editor and Publisher of The Water Report 

Key discussion points: 

AMP 8 challenges: Loveday discusses the challenges facing the UK water sector as it prepares for AMP 8, including the scale of the investment program and the potential impact of Ofwat's draft determinations. 

Public trust and engagement: She explores the loss of public trust in water companies and the need for improved communication and engagement to address these concerns. 

The Water Report: The episode concludes with information on where to find The Water Report, a valuable resource for staying informed about the water sector. 

Takeaways 

• AMP 8 will require a substantial increase in investment to meet regulatory requirements and address public expectations. 

• The importance of collaboration with the supply chain to deliver transformation in infrastructure and operations 

• Ofwat's draft determinations provide for increased investment but may still fall short of industry proposals. 

• Price rises for customers may be necessary to fund essential improvements, but companies must justify these increases effectively. 

• Rebuilding public trust requires greater transparency, open communication, and a commitment to environmental performance. 

• A united approach from the water sector, coupled with investment, transparency, and engagement, is crucial for restoring trust and attracting investment. 

Join us as we discuss the skills gap in the water industry and delve into the challenges faced by the UK water sector in recruitment and retention. 

The first guest, Peter Simpson, chief executive of Anglian Water shares his perspective on the opportunities and challenges presented by the increased investment in the sector. 

Our second guest, Dr. Sarah McMath, CEO of MOSL, shares her personal journey into the sector and her insights on fostering a more inclusive and supportive workplace. 

Guest 1: Peter Simpson, Chief Executive of Anglian Water 

Key discussion points: 

Skills shortage and opportunities: Understanding the skills shortage in the water industry and the potential for growth and development. 

New skill sets and traditional skills: Explore the need for both new and traditional skill sets, including digital technologies and nature-based solutions 

The value of the water industry: Discover the positive impact the water industry has on society and the environment 

Diversity and Inclusion: Learn about the importance of diversity and inclusion in the industry and Anglian Water's initiatives to address the skills gap 

Advice for aspiring professionals: Get valuable advice for those considering a career in the water industry. 

Guest 2: Dr. Sarah McMath, CEO of MOSL 

Key discussion points: 

Accidental entry and career path: Discover how Sarah's unexpected path led her to become a leading figure in the water industry. 

Recruitment and retention challenges: Understand the difficulties the sector faces in attracting and retaining talent, particularly in terms of diversity and inclusion. 

Creating inclusive cultures: Learn about the importance of inclusive cultures and policies to create a welcoming environment for all. 

Mentoring and coaching: Explore the role of mentoring and coaching in supporting career development and promoting diversity. 

Speaking up and supporting others: Discover the power of individuals speaking up and supporting each other in the workplace. 

Takeaways: 

• The skills shortage in the water industry should be seen as an opportunity for growth and development.  

• New skill sets, such as digital technologies and nature-based solutions, are needed in addition to traditional skills.  

• The water industry offers meaningful and purposeful work that makes a difference in people's lives and the environment.  

• Collaboration and partnerships with other organisations are crucial for addressing the skills gap and attracting diverse talent.  

• Individuals should focus on finding a job that aligns with their passions and values rather than solely aiming for the top position.  

• The water sector faces challenges in recruitment and retention, particularly in terms of diversity and inclusion.  

• Creating inclusive cultures and policies is crucial for attracting and retaining a diverse workforce.  

• Mentoring and coaching can help support individuals in their career development.  

• It is important for individuals to speak up and support each other in the workplace.  

This episode delves into the UK water sector's current state and future prospects.  

Our first guest, Helen Wakeham, provides valuable insights into the challenges and goals to be achieved. In the second part of the episode, Margaret Read discusses the infrastructure challenges and investment needs of the UK water sector. 

Guest 1: Helen Wakeham, Director at the Environment Agency 

Key Discussion Points: 

Progress and Challenges: Helen discusses the significant improvements made in the water environment since the 1990s, but emphasises the need for accelerated progress to meet growing demands and address climate change 

Collaboration and planning: The importance of collaboration between stakeholders, including regulators, water companies, and communities, is highlighted. Effective planning is crucial to ensure clean and plentiful water for future generations 

Pollution and prevention: The episode explores the impact of pollution incidents and the role of data and digital technology in preventing them. Helen discusses the importance of compliance, root cause analysis, and learning from past experiences. 

Future outlook: Helen shares her vision for the water sector and the importance of investing in infrastructure, technology, and human capital to achieve a sustainable and resilient water system. 

Guest 2: Margaret Read, Head of Policy at the National Infrastructure Commission 

Key Discussion Points: 

Infrastructure investment: Margaret highlights the need for significant investment in water supply infrastructure, including reservoirs, desalination plants, and water recycling facilities. 

Water pollution: The episode explores the challenges posed by water pollution and the importance of both ‘green’ nature-based solutions and ‘grey’ infrastructure to address this issue. 

Collaboration and smart meters: Margaret emphasises the need for collaboration among stakeholders and the potential benefits of smart meters in managing water demand and reducing leakage. 

Long-Term investment: The episode discusses the importance of long-term investment in water infrastructure to ensure resilience in the face of climate change. 

Episode takeaways: 

• The UK water sector requires substantial investment in infrastructure. 

• Addressing water pollution necessitates a combination of nature-based and concrete solutions. 

• Collaboration and the effective use of smart meters are key to managing water resources. 

• Long-term investment is essential for a sustainable and resilient water future. 

• The UK water sector has made strides but faces ongoing challenges. 

• Collaboration and planning are essential for a sustainable water future. 

• Compliance, data-driven approaches, and learning from past mistakes are crucial for preventing pollution. 

• Investing in infrastructure and human capital is vital for the sector's long-term success. 

In this episode of the WiseOnWater podcast, host Natasha Wiseman engages with experts from two major water companies to discuss the critical intersection of energy and water. 

The conversation with Pete Vale, carbon and circular economy architect at Severn Trent Water and Xiang Cheng, head of energy and carbon at Thames Water, delves into the challenges and innovations surrounding carbon reduction and energy efficiency in the water industry, particularly in light of the 2030 net zero targets.  

Key themes include the energy-intensive nature of water treatment, the importance of collaboration and innovation, and the need for a conscientious approach to sustainability. 

Takeaways: 

• The water industry is energy-intensive, using about 3% of the UK's energy 

• Effluent quality must remain a priority while reducing energy consumption 

• Innovative technologies like anaerobic digestion are key to renewable energy generation 

• Collaboration across water companies accelerates progress towards net zero 

• Real-time data analysis is crucial for identifying inefficiencies 

• Drones and AI are transforming asset management in the water sector 

• Carbon reduction should be embedded in all decision-making processes 

• Understanding emissions variation is essential for effective management 

• The supply chain plays a vital role in achieving energy efficiency goals 

• Conscientiousness in resource use is essential for future sustainability 

This episode dives into the crucial and often challenging topic of water industry regulation in the UK.

As one of the most heavily regulated sectors, water faces a complex web of oversight designed to balance consumer protection, environmental sustainability, and vital infrastructure investment.

Natasha examines the roles of key regulatory bodies, including economic regulators such as Ofwat and the Water Industry Commission for Scotland (WICS), environmental overseers like the Environment Agency, Natural Resources Wales, and SEPA, as well as the Drinking Water Inspectorate, which ensures water quality.

In this insightful conversation, Natasha is joined by two leading voices in the sector: Jeevan Jones, Head Economist at Water UK, and David Satti, Chief Executive of WICS. Together, they tackle critical questions including: How can regulation effectively incentivise sustainable and innovative water management? What truly defines "good" regulation? And what changes could lead to improved outcomes for consumers, the environment, and the industry?

Takeaways:

· The multifaceted landscape of water industry regulation in the UK

· The roles of economic regulators (Ofwat, WICS), environmental regulators (Environment Agency, Natural Resources Wales, SEPA), and water quality regulators (Drinking Water Inspectorate)

· The delicate balance between consumer protection, environmental sustainability, and infrastructure investment

· Strategies for regulation to incentivise sustainable and innovative water management.

· Defining and achieving "good" regulation

In the final episode of Season 1, ‘The future of UK water’ host Natasha Wiseman speaks with two pivotal figures in the UK's water sector: Mark Lloyd, CEO of The Rivers Trust, and Tania Flasck, Director of Water Operations at Southern Water. The conversation explores the unprecedented challenges and opportunities facing the UK's rivers and water systems.  

Mark provides a grassroots perspective on the state of our rivers, the complexities of pollution, and the power of local action.

Tanya offers an inside view from a major water company, discussing the challenges of ageing infrastructure, climate change, and the crucial need for collaboration and innovation.

Together, they paint a comprehensive picture of a sector at a critical juncture, highlighting the need for collective effort, from government and industry to the individual "water citizen," to secure a resilient water future. 

Takeaways:

• Our rivers are in poor health. Despite some successes, pollution from agriculture, a growing population, and new demands are putting immense pressure on UK rivers.

• The regulatory system needs a reset. The current framework is confusing, and a new "super regulator" is proposed to provide clarity and strategic direction.

• Collaboration is key. Local, collaborative projects that bring together communities, charities, and businesses are the most effective way to tackle complex water issues.

• Pollution is a multi-faceted problem. We must address all sources of pollution, not just sewage, including agricultural runoff, highway pollution, and household chemicals.

• Water companies are part of the solution. The industry is actively working on innovative projects and collaborations to improve resilience and sustainability.

• We can all help. The "water citizen" concept urges the public to take responsibility for their own water use and disposal, contributing to a collective solution.

In this final episode of 2025, we dive into the crucial issues shaping the future of the UK water sector: regulation, resilience, and policy change.

We’re joined by two high-profile and influential figures who are driving this vital conversation forward.

Guest 1: Lee Pitcher MP

Labour MP for Doncaster East and the Isle of Axum, and Chair of the All-Party Parliamentary Group (APPG) on Water.

Key discussion points:

· The APPGs' influence: Lee discusses his role in Parliament, chairing both the Water APPG (one of the most popular and cross-party groups) and the Floods and Drought APPG, and how they shape government policy through expert dialogue.

· The Cunliffe Review and regulatory change: Insight into the potentially generational changes coming from the Cunliffe Review

· A new regulator: Discussion around the recommendation to replace Ofwat with a different, more integrated regulator to consolidate management activities and align strategic planning over 20-25 year cycles.

· Systems planning and governance: The need for end-to-end management of the water cycle, moving away from fragmented responsibilities

· Infrastructure: The importance of investment in both traditional and nature-based solutions (SuDS) to build flood and drought resilience.

· Water reuse & conservation: Calling for a cultural change to address the predicted 5 billion litres/day shortfall by 2055.

· Accountability and public trust: The role of transparency and innovative leadership in rebuilding public trust.

· Career in water: A passionate case for why the water sector is a rewarding place to work.

Guest 2: Marcus Rink

Role: Chief Inspector at the Drinking Water Inspectorate (DWI).

Key Discussion points:

· The DWI’s role: Overview of the DWI’s role in regulatory oversight, inspection, enforcement, and policy advice, with the ultimate goal of protecting public health by ensuring safe, clean, and wholesome water from source to tap.

· Drinking water quality: Marcus emphasises that the UK's drinking water quality is world-leading. The Yale Environmental Performance Index (2024) ranks the UK with a perfect score of 100 for drinking water, putting it at equal #1 in the world (one of eight countries).

· The risks: A stark reminder of the global context, where over a million people die annually from lack of access to safe drinking water.

· Challenges: Key challenges include ageing infrastructure, the impacts of climate change (droughts and heavy rain), changes in population/usage (high per capita consumption), and the threat of new and emerging contaminants like PFAS.

· Regulating PFAS: The DWI is shaping its regulatory response to PFAS (forever chemicals), acknowledging the growing public and scientific pressure to set stricter standards.

This episode of WiseOnWater, Conversations in Flow, marks the launch of Season Two and focuses on the genuine turning point for the UK water sector.  

Host Natasha Wiseman explores the challenges and opportunities presented by the recent Independent Water Commission (IWC) report and the commencement of AMP8.  

The discussion centres on moving the sector from reactive crisis management to proactive, deep resilience - ensuring water security and a thriving environment. 

Guests: 

• Karma Loveday (Editor of The UK Water Report): A highly respected voice in the sector, offering a critical, sector-wide perspective on policy, regulation, and finance in the wake of the IWC report and the new AMP world. 

• Matt Wheeldon (Director of Infrastructure Development at Wessex Water): Brings extensive experience in translating high-level goals into real-world sustainable infrastructure projects, with a particular focus on innovative solutions for storm overflows and water resource management

Top Three Takeaways:

• Regulate outcomes, not just outputs: Shift from narrow targets to a more flexible, supervisory approach that prioritises environmental impact, Net Zero, and innovation.

• Strategic communications and trust: The Government needs to adopt a strategic communications reset, to help recover public and investor trust and place necessary criticism in the context of industry reform.

• Future proofing is upstream: Achieve deep resilience and water security by shifting focus from traditional, carbon-intensive infrastructure to managing rain where it lands and promoting a societal shift in valuing water (smart metering, incentives).

  
  

  
  

  
  

By 2055, England alone faces a staggering 5 billion litres a day shortfall in public water supplies.

In this episode, Natasha Wiseman dives into the frontline of this environmental challenge. From the driest regions of the country to the strategic planning rooms of water utilities, we explore how the UK is preparing for a future where water can no longer be taken for granted. 

Guest 1: Daniel Johns. Managing Director, Water Resources East (WRE). Daniel is a former key figure at Anglian Water and a senior civil servant at DEFRA, as well as the former lead for the UK Climate Change Risk Assessment. Daniel discusses the evolution of WRE into a multi-sector “system planner,” balancing the needs of agriculture, energy, and the environment in the UK’s most water-stressed region. 

Guest 2: Victoria Thatcher. Head of Water Strategy and Environment, South Staffs Water and Cambridge Water, with over 12 years of experience in environmental protection and strategy, with a background in marine biology. Victoria provides the on-the-ground utility perspective, explaining how South Staffs and Cambridge Water are diversifying their sources. 

Key takeaways: 

• The ‘rainy UK’ myth: Why high rainfall doesn't equal water security, and how growth hubs like Cambridge and Milton Keynes are feeling the pinch. 

• How agriculture and industry are being integrated into water planning, including the potential for treated effluent reuse for data centres and irrigation. 

• The role of smart metering and using machine learning for dynamic catchment management. 

• The push for mandatory water efficiency labelling and why water scarcity must be baked into local planning and building regulations. 

• Why massive infrastructure projects like reservoirs take decades, and how demand management (eg, leakage reduction and behaviour change campaigns) can be an effective short-term defence. 

Sponsored by Xylem UK and Ireland. Providing innovative water technology solutions to help communities and utilities solve the world's greatest water challenges. 

In this episode of the WiseOnWater podcast, host Natasha Wiseman explores the real-world challenges and opportunities in asset management and capital delivery during a transformational period for the UK water sector.  

Dive into the complexities of strategic asset management, from the "unsexy" but vital maintenance of Victorian pipes to the rollout of massive strategic resource options like new reservoirs and desalination. This episode examines how digital innovation, smart data, and long-term planning horizons are reshaping how utilities safeguard environmental stewardship and customer service in an era of intense cost and climate pressures. 

Guest 1: Dr Sian Thomas. Director of Strategic Asset Management at Anglian Water. With a Doctorate in Business Administration, Sian’s expertise lies in team collaboration within mega-projects. She leads the team responsible for Anglian’s 25-year plans, integrating future climate projections with today’s high-stakes investment decisions. 

Guest 2: Steve Plumb. Asset Strategy and Capital Delivery Director at Affinity Water, the UK’s largest water-only company. Steve oversees a diverse team of engineers and scientists. His remit spans asset management, water quality, and environmental restoration, alongside the delivery of critical strategic resource options designed to secure water supplies for future generations. 

Key takeaways 

• The scale of AMP8: Navigating the biggest capital programme in a generation and its implications for UK water. 

• Balancing "asset health": The challenge of funding essential maintenance for ageing assets alongside high-profile new infrastructure. 

• Digital-first strategies: How Anglian Water is leveraging smart meters and AI "accelerators" to move from reactive to proactive management. 

• Future-proofing supply: Insights into the development of strategic pipelines, new reservoirs in the Fens and Lincolnshire, and the emergence of desalination in the UK. 

• Regulatory evolution: The potential impact of the Water Reform White Paper and the shift toward integrated, long-term planning horizons (5, 10, and 25 years). 

• The "Value of Water": Addressing the relationship between customer affordability, infrastructure investment, and the true cost of environmental protection. 

• Resilience defined: What it means for infrastructure to truly "stand up" to the increasing frequency of extreme weather events. 

Sponsored by Xylem UK and Ireland. Providing innovative water technology solutions to help communities and utilities solve the world's greatest water challenges. 

In this episode, host Natasha Wiseman dives into the power of partnership. As the UK water sector faces increasing pressure from climate change and regulatory scrutiny, the "lone wolf" approach to water management is no longer viable. 

Explore the evolving landscape of sustainable water management, the role of green infrastructure, and community engagement in safeguarding our rivers and urban catchments. This episode highlights innovative practices, collaboration, and future visions for resilient water systems in the UK. 

Guest 1: Dr Simon De-Ville. A lecturer in Water and Environmental Engineering at the University of Liverpool. Simon's work is at the cutting edge of research into sustainable drainage systems, suds as they're known, and he works closely with industry leaders to take academic insights and turn them into best practice in the real world, helping ensure our infrastructure and resource management is fit for the future. 

Guest 2: Dr Claire Robertson. Catchment manager at Thames 21, a registered charity partnering with local communities to reconnect people with their rivers. Claire is a community organiser, researcher, and a fierce advocate for the natural world. She has built an impressive career spanning ecological research, high-impact advocacy, and stakeholder engagement and brings a wealth of experience in bridging the gap between scientific fieldwork and community action. 

Key takeaways 

• The importance of sustainable drainage systems (SUDs) for water management and flood resilience 

• How green infrastructure can be integrated into urban and catchment-scale flood mitigation 

• The role of monitoring, citizen science, and data in assessing SUDs performance 

• Collaboration between utilities, NGOs, academia, and communities for effective river stewardship 

• Challenges and barriers to scaling nature-based water solutions 

• Policy and funding need to accelerate catchment recovery efforts 

• Practical case studies demonstrating measurable benefits of SUDs in Mansfield and Hounslow 

• Future outlook: mainstreaming green infrastructure in urban planning 

Sponsored by Xylem UK and Ireland. 

In this episode of the WiseOnWater podcast, ‘Innovation in action,’ host Natasha Wiseman and guests from Ofwat, The Scotland Hydro Nation Chair programme, and Northumbrian Water and explore the massive shift in gear required to deliver truly innovative water resilience and exemplary environmental stewardship.

From the critical role of regulation to the world-first research initiatives in Scotland, our guests discuss how the water sector is moving toward an innovative culture of openness, collaboration, ground-breaking technologies and nature-based solutions. 

Guest 1: Dr Jo Jolly 

• Role: Director for Environment and Innovation, Ofwat 

• Background: With a PhD in Geophysics, Jo brings 20 years of experience in infrastructure and project delivery, including a tenure as Head of Project Futures at the Infrastructure and Projects Authority. 

• Insights into the recent Government White Paper and Ofwat’s innovation fund. 

• How to move beyond compliance to an ethical framework of foresight, integrity, and care. 

• Why nature-based solutions shouldn't be considered "innovative" but rather the standard for moving and treating water. 

• How procurement and insurance systems need to innovate to allow for failure and rapid learning. 

Guest 2: David Millar 

• Role: Senior Innovation Fellow, The Scotland Hydro Nation Chair programme (University of Stirling / Scottish Water) 

• Background: With over 18 years of experience delivering multi-million-pound technology programs in the international energy sector, David now leads innovation efforts for a world-first water resource management initiative. 

  Key topics:  

• The Hydro Nation framework: How Scotland is leveraging an innovative world-first approach to manage water for maximum economic and environmental benefit. 

• A guide on integrating academic research with water company operations to move technology from lab-scale experiments to real-world utility application. 

• Insight into how collaborative intelligence overcomes silos and moves the sector toward a shared innovation model that solves systemic challenges like climate resilience and net-zero targets. 

Guest 3: Dr Angela McOscar 

• Role: Head of Innovation, Northumbrian Water 

• Key Topics: A look ahead to the 10th anniversary of the Northumbrian Water Innovation Festival (6th–9th July). 

• Working with university partners to bring robotic network maintenance from the lab to the real world. 

• The need to address regulatory roadblocks such as "Regulation 31" and lab facility constraints that currently "strangle" product innovation. 

• Why a workforce that reflects the society it serves is a fundamental driver of innovation. 

In the third episode of season 2, host Natasha Wiseman is joined by guests from EU Skills, United Unities and Xylem UK & Ireland to discuss the "monumental" workforce challenge in the water sector, including skills gaps, recruitment strategies, diversity, and the next generation of talent. 

Guest 1: Paul Cox, Group Chief Executive of Energy & Utility Skills (EU Skills) 

About EU Skills: A membership body of 70 companies (including all UK water utilities) representing a combined turnover of over £120 billion. They manage a register of 300,000+ safety-qualified workers. 

Key discussion points: 

• A significant portion of the frontline workforce is approaching retirement. 

• The £104 billion investment for AMP8 (Asset Management Period 8) requires new skills in procurement, contract management, cyber security, and large-scale infrastructure (e.g., reservoirs). 

• The workforce will soon span five generations, with "Gen Alpha" (born 2010+) already entering work experience.  

Guest 2: Adrienne McFarland, People Director at United Utilities 

About United Utilities: A FTSE 100 business, responsible for water and wastewater services, delivering 1.8 billion litres of water every day to more than 3 million homes and businesses in the North West 

Key discussion points: 

• Critical skills needed in the water sector include engineering, construction, and quantity surveying; environmental skills, land management, and planning, as well as digital, AI, and data analytics. 

• United Utilities has doubled its intake of graduates and apprentices. 

• Regarding ‘knowledge transfer’ UU have a focus on "Flexible Retirement" (allowing veterans to work 2-3 days a week) and maintaining an active alumni network to mentor new hires. 

• Highlighting programmes for Armed Forces veterans (who make up 5% of applicants) and ex-offenders. 

Guest 3/4/5: Perminder Atwal (HR Business Partner, Xylem), Amina Anverdeen (Sales Representative), and Ed Ellis (Graduate Chemist). 

About Xylem UK & Ireland: Xylem is a leading global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. Xylem connects diverse capabilities and innovative technologies to provide tailored solutions across the entire water cycle. 

Key discussion points: 

Perminder: 

• The water industry often lacks visibility or suffers from negative press –leading to recruitment challenges.  

• Diversity, Equity, and Inclusion (DEI) is critical. Perminder discusses the challenges of ensuring DEI in the water sector and dives into her DEI podcast Beneath the Surface - which aims to to make the "unseen seen." 

• Amina:  Challenges misconceptions that the role is purely technical; it is equally about problem-solving and commercial communication. 

• Ed: Stresses the immediate human impact of working in the water sector- for example, working on net-zero goals and public health is a primary driver for young professionals interested in working in this sector. 

Key episode takeaways: 

• The water sector faces significant skills and capacity challenges. 

• An ageing workforce is a critical issue in the water industry. 

• Diversity and inclusion are vital for building a resilient workforce. 

• Recruitment strategies must evolve to attract new talent. 

• The sector needs to move from a "crisis" narrative to an "opportunity" narrative, highlighting the 50,000+ new jobs being created. 

• Mid-career professionals should focus on their want to contribute to social value; technical skills can often be taught if the passion for the environment is present. 

In this episode, Natasha Wiseman is joined by Lawrence Gosden, CEO of Southern Water, to discuss the monumental challenges and technological advancements defining the UK water sector.

Lawrence outlines the company's strategy for tackling the "triple threat" of storm overflows, nutrient management, and water scarcity. The conversation explores the engineering behind pioneering water recycling projects, the shift toward sustainable urban drainage, and the vital importance of rebuilding trust with customers through transparency and operational excellence. 

Top takeaways 

• The sector is shifting from static infrastructure to adaptive strategies. Southern Water is prioritising rainwater management through nature-based solutions and smart technology to mitigate the impact of intense weather events. 

• Facing unprecedented water scarcity, Southern Water is implementing advanced water reuse projects (such as those at Sandown and Havant). These projects treat wastewater to exceptionally high standards, ensuring resilience against drought while maintaining environmental health. 

• The company is utilising AI and an extensive network of sensors to monitor sewer networks in real-time, allowing for proactive intervention before pollution incidents occur. 

• Recognising the cost-of-living crisis, Southern Water has significantly expanded its support schemes, with nearly 200,000 customers currently receiving up to 45% (and sometimes up to 90%) off their bills. 

• Lawrence emphasises that the goal is the full recovery of customer trust. He advocates for a more unified regulatory approach that balances environmental progress with reasonable, affordable customer bills.