Explorez tous les épisodes du podcast Wisdom Of Wrench Podcast

In Episode 1 of the Wisdom of Wrench (Wow) podcast, host Kevin Comerford outlines its two objectives. He also dives deep into culture and how it’s a companies only competitive advantage. Kevin is joined by Amanda Meyer and they share this powerful secret that helped build a $120m home services company: “The smaller they think we are, the larger we will get.” Tune in now!Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:00:00 - Common Service Language: Growth Mindset, Service Industry05:50 - How Today’s Show Will Work: Format, Overview07:13 - Kevin’s Background: Journey, Service Champions15:15 - Family: Importance, Support System16:45 - Personal Confidence: Building, Self-Esteem22:34 - Service Champions: Mission, Values26:48 - Final Words of Wisdom: Advice, Insights29:33 - Amanda’s Background and Entrance into the Trades: Journey, Experience32:50 - Amanda’s Journey to Service Champions: Growth, Challenges38:00 - Advice for Team Members: Tips, Success39:40 - Being a Woman in a Male Dominated Industry: Challenges, Empowerment42:21 - Meritocracy: Fairness, Opportunity47:19 - Emotional Resonance: Connection, Impact50:39 - The Smaller They Think We Are The Larger We Will Get: Perspective, Growth52:11 - Emotional Resonance: Connection, Impact56:17 - Closing: Summary, Final Thoughts

In episode 2 of the WOW Podcast we have an HVAC legend and GOAT of all GOATS, Michael Mullins. Michael shares his secrets to success in this inspiring interview. As a top-performing service technician, Michael reveals the mindset and techniques that have made him a consistent industry leader. Learn how he builds strong customer relationships, motivates everyone around him, and maintains an abundance mentality. Michael also discusses his charitable work and dedication to his family. Discover practical tips for technicians and managers to boost performance and create a positive company culture. Whether you're new to HVAC or a seasoned pro, Michael's insights will help you take your career to the next level.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 Introduction – Tips on overcoming challenges and improving customer service

2:09 Michael’s inspiring journey: From fighting childhood struggles to top-performing leader

7:05 Funny client story: The drunk DIY repair gone wrong

8:59 Heartfelt help: Michael supports a customer through a tough time

13:28 Proud family moments: Achievements in sports and personal growth

15:56 Unique talents: Michael’s kids shine in academics and confidence

20:21 Outdoor lessons: How challenges build accountability and success

22:07 Learn from others: Podcasts and books that transformed Michael’s career

27:00 Small acts of kindness: Life-changing moments from giving back

28:54 Founding hope: How Michael’s hardships inspired a family support program

32:54 Caring culture: Giving systems to families in need through Brody Bates Fund

35:10 Active listening hack: Creating comfort and connection with clients

39:15 Shine on others: Why praising coworkers leads to workplace success

41:49 Positivity promotes growth: How acknowledgment inspires excellence

46:09 Client cues: The art of attentiveness in professional interactions

48:15 Personalized solutions: Mastering client preparation for success

51:59 Build trust, build sales: How expertise improves customer loyalty

54:07 Team spirit: Friendships and encouragement boost workplace performance

58:14 Stay competitive: The abundance mindset to share and grow

1:00:16 Mentorship matters: Michael’s impactful experience with technician David

1:05:13 Create your future: Spread positivity, break barriers, and inspire joy

1:07:13 Gratitude loud and clear: Enhancing workplace bonds with thankfulness

1:11:27 Greater future: Michael on resilience, challenges, and envisioning success

Discover how humility, curiosity, and genuine listening can transform your professional relationships in Episode 3 of Wisdom of Wrench, hosted by Kevin Comerford. In this insightful discussion, learn why being interested in others, rather than focusing on appearing interesting, is the key to winning clients, fostering trust, and building lasting influence. Perfect for home service professionals seeking practical advice, this episode offers actionable tips to improve communication, strengthen connections, and grow both personally and professionally. Tune in and take the first step toward meaningful, balanced success today!

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 The Power of Being Interested in Others

2:44 Shift Focus: Why Caring Beats Showcasing Yourself

5:26 Winning Conversations by Making Others Feel Valued

8:07 Building Trust Through Genuine Engagement

10:32 Slow Down: The Key to Better Communication Today

12:59 Intentional Listening That Builds Deeper Connections

15:25 Unlock Real Conversations with Open-Ended Questions

17:49 Pro Tips to Enhance Client Trust and Relationship

20:00 Humility and Curiosity: The Foundation for Success

22:30 Invest in Yourself: The Key to a Bigger Future

An HVAC tech installed $6.5 million in installations?! Want to know the hard-hitting secrets behind this huge win?

In Episode 19, host Kevin Comerford sits with Washington Dang, a top installation technician and four-time GOAT award winner. We’re diving straight into his process and mindset behind being a $6.5 million man. Find out what makes him the best in the business.

Learn how a technician can finish big jobs quick and still make time for family. Hear about the power of mentorship and pushing through rough days in the trade. Washington’s story will motivate you to step up your career and keep things steady at home. Watch now for raw advice from a true HVAC pro!

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Want to know the secret that separates top-tier organizations from the rest? In this episode of Wisdom of Wrench, host Kevin Comerford teams up with Ray Dias and Mike O’Brien to break down the most powerful mindset needed to build an elite training organization: Consistency. If you're in HVAC, electrical, plumbing, or sales, you can’t afford to skip this episode.

Consistency isn’t just about showing up; it’s the glue that holds training, growth, and company culture together. With real-world examples and proven strategies, this conversation dives deep into how consistency can transform your team, improve skills, and create long-term success. Learn why practicing the right way matters, how to keep employees motivated, and the secrets behind improving communication and leadership.

We’re breaking down lessons from the E.D.I.C.R. Method used by legendary coaches, exploring why role practice isn’t just useful but essential, and sharing tips on how to maintain standards in a way that feels natural and effective. Whether you’re a service technician, sales pro, or leader, this episode delivers actionable advice you can use in your own business today.

Discover how training smarter, not harder, can set your team up for success. Click play to learn how consistency isn’t just a mindset but the backbone of every elite organization.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 The Secret Glue for Success!

1:02 Building Elite Organizations

3:33 The Big Idea: Why "Be Consistent" Changes Everything

4:17 Weed Out Mistakes: What Happens When Consistency Fails

6:14 The Talent Code: Unlocking Super Skills With Consistency

7:53 Why Practice Makes Permanent, Not Perfect

8:17 Stop, Correct, Repeat: Fixing Mistakes the Right Way

9:41 Why Your Team Needs CHECK-INS to Succeed

11:17 Lessons from Sports: How Repetition Builds Champions

12:10 Leading Through Routine: Setting Weekly Consistency Goals

13:28 Train Right: The Proven Role-Playing Method for Success

15:08 How Small Corrections Create Big Wins

17:20 The E.D.I.C.R. Training Method: Your Shortcut to Perfect Execution

19:11 The "I Do, We Do, You Do" Learning Formula Explained

21:15 Consistency in Leadership: Why It Starts With YOU

22:48 Weekly Goals: The 3 Big Questions Every Leader MUST Ask

24:05 Simple Steps to Build a Consistent Team Culture

25:37 Why Amazing Training Takes TIME to Prep

27:00 Daily Habits for Meeting Success

30:09 Testing Training Effectively Without Overwhelming Your Team

33:32 Creative Testing Ideas for Real-World Applications

36:08 Rhythm Meetings: Consistency Without Overload

39:03 Why Daily and Weekly Check-ins Keep Teams Focused

40:49 In-Person vs. Zoom Meetings: What Works Best?

42:20 How to Make Every Meeting a Lesson in Growth

44:12 The Power of Fun: Make Training Enjoyable!

44:51 Wrapping It Up: Consistency Builds Your Future

Are you ready to unlock a secret that successful individuals in HVAC, sales, customer service, and electrical industries use to thrive both personally and professionally? In this episode of The Wisdom of Wrench, hosts Kevin Comerford and Amanda Meyer explore the profound impact gratitude can have on your work, your relationships, and your well-being. Whether you’re balancing demanding work schedules with family responsibilities or striving for professional growth, this episode is packed with strategies tailored just for you.

Episode 9, What You Appreciate, Appreciates: The Life-Changing Power of Gratitude, delves into how adopting a gratitude mindset can boost not only personal joy but also productivity and career success. Gratitude is more than just a feel-good habit—it’s a tool that can foster stronger client relationships, build trust in your service offerings, and enhance team collaboration. Kevin and Amanda share actionable steps to help you incorporate gratitude into your daily routines, creating positive momentum for long-term success.

Through compelling stories and easy-to-adopt methods, we break down:

Why gratitude is essential for home service professionals: Learn how appreciation can keep you grounded and motivated in high-pressure fields.

Cultivating gratitude at work and at home: Discover how a simple mindset shift can transform everyday stress into opportunities for growth.

Practical tips to start today: Hear how busy professionals like you can embrace gratitude in meaningful ways, creating a lasting impact on your personal and professional life.

Join Kevin and Amanda as they dive into how small acts of appreciation can lead to big results. If you’re looking for a balanced approach to navigating your career in HVAC, customer service, or electrical trades while still prioritizing family and personal growth, this episode was made for you.

Gratitude has the power to enhance the way you approach challenges, inspire those around you, and build a career you can be proud of while staying true to what matters most. It’s time to bring more meaning, balance, and impact into your life. Don’t miss out on these insights that could reshape the way you live and work.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters: 

0:00 Lasting Happiness Starts with Gratitude

2:22 Gratitude Creates Meaningful Connections

7:28 Escape Consumerism and Find Real Joy

9:48 Build Gratitude for Personal Growth

14:57 Unlock Life’s Value with Gratitude

17:25 Strengthen Bonds Through Gratitude

21:44 Acknowledge Others, Transform Teams

23:34 Community Support Changes Lives

28:10 Gratitude Builds Relationships That Last

30:25 Balance High Standards with Gratitude

34:30 Compliments That Brighten Lives

36:18 A Coach’s Secret to Team Gratitude

40:43 Write Wins, Change Your Mindset

42:51 Gratitude Beats Negativity Every Time

47:25 Master Gratitude and Thrive

What does it take to grow a business from  $150 million to over $1.5 billion? In Episode 8 of the "Wisdom of Wrench" podcast, host Kevin Comerford and special guest Ken Haines, CEO of Wrench Group, delve into the incredible success story behind this Home Service giant. Ken’s journey, spanning 47 years in the trades, is packed with inspiring lessons and actionable insights for anyone in the home services industry.

Ken shares how his early start in the trades at age 15 ignited his entrepreneurial spirit, paving the way for a remarkable career. "It’s not about a degree," says Ken. "It’s about commitment, work ethic, and a willingness to learn." Through stories of challenges and triumphs, he reveals how emotional intelligence, urgency, and self-awareness can drive both personal and professional growth.

In this episode, you’ll uncover how Wrench Group expanded into a one-stop solution by adding plumbing and electrical services to its HVAC offerings, enhancing customer relationships and business stability. Ken also explains the strategic role of private equity partnerships and targeted expansion into key markets like Atlanta and Dallas, which laid the foundation for Wrench's exponential growth.

From turning Coolray into a powerhouse business, scaling from $5 million

to $65 million, to empowering young talent to rise through the ranks, Ken’s stories emphasize the rewards of hard work and the importance of investing in both people and long-term growth strategies.

Ken’s journey isn’t just about scaling Wrench Group but also about fostering a vision for the future. He highlights how advancements in technology and advertising transformed the industry, and how leaders must adapt to stay ahead. With honesty, relationships, and a focus on work-life balance at its core, this episode offers valuable takeaways for driven professionals striving to excel in their work and personal lives.

Get ready for a behind-the-scenes look at the values, strategies, and dedication that fuel success in the home services industries. Don’t miss Episode 8 of "Wisdom of Wrench"—an eye-opening conversation with Ken Haines that will leave you motivated to take your career to the next level!

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 Unlocking Success in Home Services

1:15 The Secret to Balancing Work and Family Life

3:30 Practical Tips for Home Service Professionals to Boost Efficiency

6:05 Real-Life Success Story: From Technician to Business Owner

9:20 Top Mistakes That Are Holding You Back in Home Services Careers

12:40 How to Achieve Professional Growth Without Burning Out

15:10 Actionable Steps to Skyrocket Client Satisfaction Today!

17:55 The Power of Honesty and Integrity in Delivering Services

20:35 Breaking Down Professional Barriers: Insider Advice

23:10 How to Turn Daily Challenges into Opportunities for Growth

25:50 Final Thoughts - Your Path to Success in Work and Life

Do you feel like you should be accomplishing more at work? Wondering why happiness on the job feels so out of reach? In this episode of Wisdom of Wrench, hosts Kevin Comerford and Amanda Meyer uncover the real reasons behind workplace dissatisfaction and how to fix them quickly.

One of the surprising insights in this episode is the idea of measuring backward instead of forward. Kevin and Amanda explain why constantly chasing future goals might leave you feeling stuck in a never-ending cycle of disappointment. Instead, they show how reflecting on the progress you’ve already made can lead to greater happiness, motivation, and clarity in your work. This shift in perspective helps you recognize your growth and achievements, giving you the confidence to tackle new challenges while feeling more fulfilled every step of the way.

Kevin and Amanda aren’t here to offer generic advice. With years of experience in the home services industry, they break down the hidden struggles many professionals face daily, from communication breakdowns to feeling undervalued and stretched too thin. Whether you’re in HVAC, Plumbing, Electrical, Sales, or Customer Service, this conversation is tailored for those balancing demanding careers with a busy home life.

In Episode 7, you’ll get actionable tips, relatable stories, and insights that go beyond surface-level fixes. Kevin and Amanda offer practical solutions to help you rediscover purpose at work, stay motivated, and create a positive mindset that benefits both your professional and personal life.

If you’ve been searching for ways to feel more fulfilled without sacrificing work-life balance, this episode is for you. By the end, you’ll know how to take realistic steps toward feeling happier and more engaged in your career—making both your workdays and home life better.

Don’t settle for less when it comes to your happiness. Tune in now to hear Kevin and Amanda guide you toward making powerful changes that will leave you feeling focused, supported, and energized for what’s next.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 Intro - Why You’re Struggling to Find Happiness at Work

1:25 Do You Feel Like You’re Not Accomplishing Enough?

3:47 The Real Reason Work Feels So Unfulfilling

6:10 The Secret to Measuring Backward, Not Forward

8:35 How to Find Motivation When You Feel Stuck

11:02 Identifying Hidden Frustrations Holding You Back

13:20 Why Work-Life Balance is Crucial for Happiness

15:42 Simple Steps to Feel Valued and Supported at Work

18:09 How to Reset Your Mindset and Enjoy Your Career

20:24 Wrapping Up - Your First Steps to Lasting Fulfillment

In Episode 6 of the Wisdom of the Wrench podcast, host Kevin Comerford sits down with Faran Eini to uncover the secrets to earning trust and building long-term loyalty with customers in the home services industry. Faran shares his inspiring journey, valuable lessons on communication, and practical tips for balancing professionalism with personal connections. Whether you're in plumbing, HVAC, or another service role, this episode is packed with actionable insights to help you strengthen relationships with your clients and grow your career!

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 Earn Client Trust: Key to Your Success!

2:28 Faran's Inspiring Sales Growth Story

7:32 From Education to Trades: My Journey

10:07 Service Tech to Plumbing Sales: My Transition

15:14 Building Relationships: Trust is Essential

17:32 How to Build Client Trust Thoughtfully

21:41 Professional Mindset: Your Key to Success

23:52 Self-Development: Boost Your Professional Skills

28:13 Balance Tech Skills and Personal Interaction!

30:05 Communication: Strengthen Client Relationships

34:22 Active Listening: Engage Clients Effectively

36:37 Personal Accountability: Your Path to Improvement

41:28 Start Your Day Right: Prep for Success!

43:45 Connect with Clients: Enhance Your Competitive Edge!

48:16 Personal Connection: The Heart of Client Interactions

50:20 Making Tough Decisions: Ask the Hard Questions

54:19 Trust First: Then Ask Tough Questions!

56:23 Inside Plumbing Sales Calls: What to Expect

1:00:30 Guide Homeowners: Be Their Trusted Advisor

1:02:34 Trust & Concerns: Get Home Repairs Right

1:07:12 Mentorship: A Key to Professional Growth

1:09:16 Empower Others: Build a Lasting Legacy

1:14:05 Raise Resilient Kids: The Greatest Gift

1:16:17 Sales Growth: Emphasizing Continuous Improvement

In Episode 5 of the Wisdom of Wrench podcast, co-hosts Kevin Comerford and Amanda Meyer explain how a unique take on the word “Whether” allows team members to take control of their own destiny. If the hot or cold weather determines our success, we are giving up our power and creativity. Here are some great techniques for how to focus on what you do control.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 Introduction – Secrets to Sales Success in Home Services

0:45 Weather & Sales: How Seasons Impact Buying Decisions

2:38 Key to Success: The Right Mindset and Following the Play

4:10 Controlling Internal Challenges for Better Sales Results

6:05 Avoiding Rushed Client Meetings in Hot Weather

8:00 Scheduling Hacks: Maximize Client Satisfaction

9:45 Daily Payment Plans: Affordable Options Clients Love

11:15 Unlocking Success with an Abundance Mindset

13:00 How Scarcity Mindset Hurts Your Growth

14:51 Managing Stress: Separate Yourself from Negative Emotions

16:20 Maintaining Positive Energy: Exercise for Mental Clarity

18:10 Stop Excuses: Weather-Proof Your Mindset

19:45 Transform “Why Me?” to “What’s Next?” for Success

21:30 Client Conversations: Urgency and Affordability Tips

23:00 How Positive Self-Talk Shapes Your Reality

24:50 Mastering Patience & Positivity in a Fast-Paced Environment

26:20 Excelling with Technical Skills and Client Interaction

28:05 Learn from Others: Process and Mindset Improve Results

29:55 Avoid Negative Influences: The Crabs in a Bucket Effect

31:20 Build a Bigger Vision: Think Beyond Your Limits

Join Wisdom of Wrench host Kevin Comerford in Episode 4 with special guest Acacia Newbon, who shares her incredible method for turning missed opportunities into millions. Learn the exact follow-up system that helped her generate $9M in HVAC sales recovery at Parker & Sons. Discover practical strategies for handling customer objections, proven financing techniques, and how to close deals others thought were lost. Whether you're in sales, service, or leadership, Acacia's straightforward approach to building customer trust and closing deals will transform how you think about sales recovery.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 REVEALED: Secret Sales Recovery Numbers That Will Shock You

2:36 From CSR to Leader: An Inspiring Success Story

8:02 Pro Tip: Her Simple Excel Trick That Closes More Deals

10:27 The #1 Question That Gets Partners To Say YES

15:27 GENIUS Way To Get Guarded Customers To Open Up

17:56 Warning Signs Your Customer Needs Help NOW

22:20 The Energy Savings Formula That Sells Every Time

24:44 Hidden Financing Secret: Zero Payment For 12 Months

29:10 How To Turn Competing Estimates Into Your Advantage

31:20 Warranty Hack: Beat ANY Competitor's Price

35:57 Quick Wins: Add Value Without Adding Time

38:13 The Perfect Follow-up Formula That Works

42:39 Sales Quiz Strategy That Boosts Your Numbers

44:49 Work-Life Success: How She Manages It All

49:58 Never Lose A Lead: Perfect Follow-up System

52:15 First Meeting Magic: Close Deals Instantly

57:15 Team Success Secrets From Top Performers

59:48 Leadership Lessons: Building Your Legacy

Want to know the ONE thing that separates thriving companies from everyone else? It’s CULTURE. In Episode 17 of the Wisdom of Wrench Podcast, host Kevin Comerford, special guest co-hosts Ray Dias and Mike O’Brien uncover the second mindset your organization must master to build an elite training organization: creating and protecting a unique culture.

This episode dives deep into why culture is the ONLY real competitive advantage in today’s marketplace, and how to protect it as your team grows. You’ll learn how to define what makes your company unique, build a shared language that unifies your team, and ensure every new hire lives and breathes your core values. Find out what it means to lead with heart, make decisions beyond profits, and cultivate a workplace that thrives on collaboration and accountability.

Kevin, Ray, and Mike shine a light on the practical steps to hiring people aligned with your values, embedding culture into training, and holding your team accountable for keeping culture alive. They’ll walk you through their own lessons learned and the strategies that help prevent culture from “fading” as your company scales. Whether you’re a leader, manager, or rising professional in home services like HVAC, electrical, sales, or customer service, this episode is packed with powerful insights that you can't miss.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 - Culture: Your Secret to Long-Term Success

2:38 - What Is Culture and Why Does It Matter?

4:25 - Defining, Protecting, and Teaching Culture

6:12 - Signs of a Positive Workplace Culture

8:35 - Core Values: The Foundation of Growth

10:26 - Teaching Culture: The Continuous Process

13:30 - Living Your Core Values Every Day

19:04 - What Is Culture Day and Why It’s Vital

23:21 - The Balance of Consistency and Innovation

31:56 - Hiring for Cultural Fit

39:34 - Create a Common Language for Success

40:01 - Training Investments: Can You Afford Not To?

48:05 - Maintaining Culture Is a Never-Ending Journey

Most home services businesses hit a ceiling because they focus on the wrong things, are YOU making this mistake? The secret to growth isn’t more trucks or shiny equipment, it’s building up your people. In episode 16 of the Wisdom of Wrench podcast, host Kevin Comerford dives deep into what it takes to grow your home services business alongside Ray Dias and Mike O’Brien.

This is the first of a powerful 3-part series where we share the #1 critical mindset for creating an elite training organization: Be a People Development Company. Learn how prioritizing your team leads to real, sustainable growth. If you’re in HVAC, plumbing, electrical, or customer service, you’ll relate to every lesson shared in this episode.

Kevin, Ray, and Mike unpack how focusing on your team members, not just customers, will transform the culture of your business. Hear why businesses stall, how to break free from flatlining growth, and the exact strategies used to go from $15 million to $130 million. Discover how starting small with training initiatives can create long-term impact, why effective adult learning is the cornerstone of success, and how creating a culture of growth keeps your team loyal and engaged.

If your goal is to scale your business, improve team performance, and create a company culture that people love, this episode is built for you. Tune in to find out what it really means to prioritize the people driving your business forward.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 Why People Development Matters  

1:02 The 3 Mindsets for Success Preview  

1:31 Mindset #1: Be a People Development Company  

3:05 Meet Mike O’Brien – Education to Trades Journey  

8:25 Why Mike Left Education for the Trades  

13:24 Core Values: The Secret to Growth  

16:41 What It Means to Be People Focused  

22:50 Life-Saving Story That Built an Unexpected Bond  

25:33 The Importance of Knowing Why You Exist  

30:59 Investing in People Over Equipment  

36:18 How Champions University Started Small  

40:37 From Training to True Learning: 90/10 Rule  

43:45 Building Confidence Through Learning Exercises  

50:17 Why Employees Should Teach Each Other  

54:09 Custom Training Creates Better Results  

1:03:22 Make People Better, Make Business Better

What does it take to have your team run through walls for you? In this compelling episode of Wisdom of Wrench, hosts Kevin Comerford and Amanda Meyer are joined by Ray Dias to tackle the secret ingredient of exceptional leadership: Building Followship. Episode 15 wraps up our enlightening 3-part series on leadership talents, pinpointing why inspiring loyalty and trust is the ultimate mark of a truly remarkable leader.

Followship isn’t about power, it’s about earning your team’s belief in YOU. Discover how humility, patience, and selflessness transform managers from drill sergeants to trusted coaches. Through insightful stories and hard lessons, this discussion demystifies why great leaders put their teams in the spotlight, prioritize development, and balance discipline with care.

You'll hear real examples of overcoming ego, pulling out hidden talent, and creating interdependence within dynamic organizations. Learn how Kevin’s early struggles as a leader changed his entire approach, Amanda’s patience built loyalty, and Ray's wisdom solidified decades of leadership experience.

If you’ve ever wondered how to inspire heroic efforts from your team while fostering their long-term growth, this episode is packed with practical strategies you can start using today. Building followship isn’t a skill—it’s a responsibility. See how you can step up as the kind of leader your people will never forget.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 - What is Followship? Leadership’s Best Kept Secret  

0:54 - Welcome to Part 3 of the Three Talents Series!  

1:06 - Recap: Courage, Responsibility, and Building Followership  

2:05 - Spotlight on the Real Deal: 30 Years of Wisdom From Ray Diaz  

3:17 - Building Followship: Getting Others to Run Through Walls For You  

4:17 - Amanda’s Key Insight: Why You Must Be Willing to Serve First  

6:04 - Dealing with Passion Gone Wrong: A Story of Redeeming Potential  

7:08 - Coaching to Unleash Talent: The Evolution of MVP Departments  

8:26 - Patience Pays Off: Building Loyalty and Dedication in Your Team  

10:09 - Followship as Glue: What Really Keeps a Team Together  

11:06 - Selflessness in Leadership: Sit in the Small Chair  

13:13 - Asking Better Questions to Develop Your Team  

16:04 - The Power of Listening: Leading Through Discovery  

20:29 - Avoiding Dependency: Interdependence is the Goal  

25:13 - Leadership Evolution: Learning From Mistakes—and Growing Past Ego  

30:12 - Why Discipline Begins With Being a Humble Leader  

34:39 - The Biggest Barrier to Followship

39:47 - Progress vs. Perfection: Building Confidence in Your Team  

44:25 - How to Celebrate Wins and Catch People Doing Things Right  

47:55 - Top Performers Love Accountability—How to Support Their Success  

50:04 - Walk the Talk: Leave Things Better Than You Found Them  

55:03 - Focus on the Process, Not the Person: Managing Without Drama  

59:17 - Wrapping Up: Final Thoughts on Building Exceptional Leadership  

1:00:24 - Encouraging Courage: Actionable Steps to Build Leadership Today!  

1:01:12 - Taking Responsibility: Self-Assessment Tips for Better Decisions  

1:02:21 - Building Followship: Make Service and Joy Your Legacy  

1:04:28 - Thank You for Listening – Here’s to a Bigger Future Together!

Take Responsibility: The Leadership Skill That Changes Everything!

Why do the best leaders always take responsibility? In Episode 14 of the Wisdom of Wrench podcast, hosts Kevin Comerford and Amanda Meyer sit down with special guest Ray Dias to uncover why taking ownership is the second of three essential talents every exceptional leader must continue to develop. If you’ve ever struggled with accountability, whether in leadership or in life, this episode will change the way you think about success and failure forever.

This is part two of a powerful three-part series on what exceptional leaders must develop to thrive. If you missed out on part one, you can watch it here: https://youtu.be/7zQBE3FhkHM?si=MqvbWeDA253VFoxZ

Leaders in home services, like HVAC, electrical, sales, or customer service, face a unique challenge: balancing professional goals with personal responsibilities. Learn why taking responsibility is the foundation of professional growth and how it impacts team success and personal development. Hear powerful insights on why blame never solves problems, how leaders can create a culture of accountability, and why owning failures while celebrating team victories is the hallmark of a true leader.

Ray Dias shares actionable advice on inspiring your team, handling mistakes, and evolving from individual contributor to an effective leader. Whether you’re a manager striving to guide a team or a family-focused professional wanting to lead by example, the lessons in this episode are practical and inspiring.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 - Take Responsibility for Team Success

2:40 - Stop Blaming, Start Leading

6:40 - The “It’s My Fault” Mindset

8:58 - Own Failures, Credit Your Team

13:19 - From Worker to Leader

15:47 - Leadership Lessons from Dining Out

19:45 - Your Team’s Mistakes Are Yours Too

21:34 - Handling Employee Issues the Right Way

25:32 - Feedback that Drives Growth

27:59 - Secrets to Great Leadership

31:25 - Journey from Tech to Manager

33:40 - Courage Creates Better Leaders

37:46 - Serve Others, Lead Better

39:50 - Stop Blame, Solve Problems

44:09 - Lessons from Landon’s Baseball Game

46:20 - Growth Through Setbacks

What separates good leaders from exceptional ones? It starts with courage. In Episode 13 of Wisdom of Wrench, hosts Kevin Comerford and Amanda Meyer, joined by guest Ray Dias, reveal why courage is the foundation of exceptional leadership. This is Part 1 of a dynamic 3-part series on the three talents that every great leader must develop to grow their business, inspire their team, and balance professional and personal responsibilities.

Ray Dias shares his incredible insights from decades as a COO and founding partner, touching on the skills that helped him face high-pressure situations with clarity and conviction. Whether it’s making tough decisions to uphold values, addressing fear and doubt, or leading by example, this episode explores how courage strengthens teams, improves service, and ensures long-term success.

Designed for professionals in HVAC, plumbing, electrical, sales, and customer service, this episode provides practical advice for those who value honesty, integrity, and growth in both their career and personal life. Learn how to handle uncomfortable conversations, tackle challenges head-on, and build the kind of confidence that inspires loyalty and trust. Don’t miss the start of this powerful series! Unlock the courage to become the leader your team and community need!

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

00:00 - The 3 Talents of Exceptional Leaders

01:59 - Introducing Ray Dias

07:03 - Understanding Courage: Strength to Overcome Fear

14:20 - Exploring Courage

14:55 - Courage and Fortitude Explained

19:56 - Feel the Fear and Act Anyway

22:40 - Internal Messaging and Its Impact

23:58 - Importance of Small Actions

26:50 - Courage for Tough Conversations

28:38 - Promoting People to Management

36:34 - Courage as a Mindset

39:30 - Amanda's Black Swan Moment

41:20 - The Purple Hair Story

43:14 - Courage for Crucial Conversations

49:20 - Transforming Lives Through Conversations

51:15 - Developing Courage: Is It Possible?

54:50 - Anti-Fragile Management Techniques

57:11 - Role Playing for Growth

1:02:31 - Encouraging Big Decisions

1:07:15 - Leaving a Positive Impact

1:09:59 - Wrapping Up on Courage

Learn the real secrets to building a big paycheck in plumbing while keeping family time strong! Discover how one top tech turned hard work into real wins you can use right away. Dive into this episode to see how simple steps can change your daily grind and help you earn more without losing what matters most.

In episode 12 of Wisdom of Wrench, host Kevin Comerford sits down with guest Dana Barnes of Abacus in Houston Tx, a standout plumbing pro who's climbed from entry-level pay to top earnings in the field making him a true "GOAT" in the industry. Kevin and Dana talk about the rewarding path in home services, sharing tips on growth, client trust, and staying steady through challenges. This episode is packed with advice for men and women in Plumbing or any home service business who want to grow their skills and keep life balanced.

You'll hear stories that show how to handle work pressures while making time for family, with steps pulled straight from Dana's own journey. Here's what to watch for in this must-see talk:

Step 1: Believe in yourself and know your worth, so you can push past doubts and aim higher in your career.

Step 2: Stay humble and help others around you, building a team spirit that makes every day smoother.

Step 3: Put full effort into your work each day, turning that energy into steady income you can count on.

Step 4: Set clear goals for your week and month, making it easier to track progress and enjoy time off.

Step 5: Keep learning by asking questions and soaking up new ideas, so you stay sharp in plumbing and beyond.

Step 6: Focus on strong ties with clients first, turning quick chats into loyal relationships that boost your earnings.

Step 7: Face your fears and grow from them, turning setbacks into steps forward in your professional life.

Step 8: Keep your energy up every day, so you can handle the job's demands and still come home ready to relax.

This episode dives into perseverance, personal growth, and client relationships, giving you tools to reach new heights in plumbing while holding onto work-life balance. Don't miss how Kevin and Dana break it all down—tune in now to start your own path to success.

For more information on Abacus Plumbing, HVAC and Electrical, visit: https://www.abacusplumbing.net/

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

In Episode 11 of Wisdom of Wrench, hosts Kevin Comerford and Amanda Meyer reveal the secret to thriving in the home services industry. Whether you're in HVAC, plumbing, electrical, or customer service, this episode is packed with actionable advice to help you grow professionally and personally. Learn how to balance the power of performance metrics with your real-world experience to achieve lasting success.

Kevin and Amanda discuss how breaking down large goals into small, daily targets can keep you motivated and focused while helping you reach your long-term objectives. They share insights on using data as a tool for informed decisions without falling into the trap of overthinking. You’ll learn why quality conversations with customers and team members matter more than just hitting call time numbers, and how this approach can elevate your impact.

If you’re ready to improve your performance while still managing your family and personal responsibilities, this episode is designed just for you.

Uncover how to simplify your goals, take meaningful action, and build the professional growth you’ve been striving for, all while creating balance in your life.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 How Small Daily Goals Can Skyrocket Your Success  

2:09 The Key to Using Data to Crush Your Career Goals  

6:56 Why Action Beats Overthinking Every Time  

9:28 Overcoming Anxiety and Staying Focused on Your Goals  

14:13 What Baseball Can Teach You About Performance Metrics  

16:32 The Truth About Call Times: Quality Over Speed  

20:41 Unlocking Your Team’s Full Potential with Data  

23:05 From Zero to Hero: A Sales Success Story  

27:16 Why Gut Feelings Fail—Data-Driven Decisions Win  

29:24 How Knowing Your Numbers Can Boost Your Pay  

33:35 The Simple Path to Building Your Dream Life

Struggling to turn hesitant customers into enthusiastic clients? Ready to understand why hearing "No" sets up the "Yes"? In this insightful episode of Wisdom of Wrench, host Kevin Comerford dives into the ultimate sales conversation with industry experts from Donovan Air, Electric and Plumbing, Brandon Zahari and Steve Coletta! If you're in HVAC, plumbing, electrical, or any home services industry, this episode is the key to reshaping how you sell and connect with your clients.

Join us for Episode 10 as we uncover the proven strategies that top sales professionals use every day. Kevin leads Brandon Zaharie and Steve Coletta in a deep conversation on how to transform objections into powerful customer agreements. These are not abstract ideas; they're practical, real-world solutions you can start using immediately.

Discover the core reasons why customers say "no" and how to address their concerns while building trust and confidence in your services. Brandon and Steve break down strategies for deep listening, overcoming resistance, and focusing on solutions that align with your customers’ values. This episode provides actionable steps tailored specifically for home service professionals balancing the demands of their careers and families.

They also explore how to stay authentic throughout the sales process while improving results without sacrificing your work-life balance. The advice in this episode is grounded in honesty and service, helping you maintain your professional edge while delivering outstanding value to your customers. Whether you're closing large-scale projects or small service calls, these approaches fit every scenario.

For anyone looking to grow their sales numbers and build stronger customer relationships, this episode is packed with techniques you don’t want to miss. Learn how to shift the focus of your conversations, break through objections, personalize your approach, and ultimately close deals with confidence.

Don’t let another opportunity slip through your fingers. Push play and take the first step toward becoming the trusted professional your clients turn to again and again.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Is your daily spending secretly costing you your financial freedom? This episode reveals how to build real wealth and why you should NOT hire a financial advisor until you hear this.

In episode 37 of The Wisdom of Wrench Podcast, host Kevin Comerford sits down with 30 year financial expert Don Garman to share the core concepts of personal finance for home service pros. They break down how to manage your money, the right way to navigate debt, and how simple saving habits can make you a millionaire.

If you have ever felt overwhelmed by the stock market or unsure where to start with investing, this conversation provides a clear path forward. Learn the simple, powerful habits and the mindset required to build lasting security and freedom for you and your family. Watch the full episode to take control of your financial future.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 - Don't Hire a Financial Advisor Until You Do This First 

0:51 - Why Financial Literacy Is Critical for Home Service Pros 

2:25 - Meet the Financial Expert with 30+ Years of Experience 

4:11 - The Journey from College Grad to Financial Expert 

6:14 - Is Building Wealth Simple? The Diet & Exercise Analogy 

7:56 - A Surfer & Rockstar's First Lesson in Money Management 

9:08 - The Surprising Way We Became Friends (And Business Partners) 

12:31 - Why I Told My Future Financial Advisor: "Let's Just Be Friends" 

14:28 - How Trust Is The Most Important Factor in Finance 

14:55 - How Financial Health is Exactly Like Physical Fitness 

15:57 - The "Crawl, Walk, Run" Approach to Investing 

17:11 - What is The True Definition of Financial Freedom? 

18:36 - The Harsh Truth About the Stock Market 

20:30 - What Is the "Rule of 72" and How Can It Make You Rich? 

25:05 - Why Learning Finance is Like Learning a New Language 

26:21 - What to Do BEFORE You Hire a Financial Advisor 

29:12 - How to Track Your Spending (The Right Way) 

30:40 - The "Two Account" System for Effortless Budgeting 

32:36 - Are You Using Debt Wrong? 

33:30 - I'm 40 & Broke, Is It Too Late to Start Saving? 

35:05 - How to Get Addicted to Saving Money 

37:21 - The #1 Expense That Keeps People Poor 

38:33 - Are You Going Into Debt for Depreciating Assets? 

39:26 - What is "Strategic Urgency" and How Can It Make You Perform Better? 

45:13 - How a Savings Muscle is Built 

46:21 - A Controversial Piece of Advice for Young Men 

48:41 - The 3 Challenges Everyone Will Face in Life 

49:44 - When Is The Right Time to Hire a Financial Advisor? 

53:37 - A Mentor For Financial Advice? 

55:12 - Where Should a Beginner Start Investing? 

57:05 - The Problem with "Emergency Funds" 

58:03 - RECAP: 3 Core Concepts for Financial Success 

1:00:21 - Get Comfortable with Being Uncomfortable 

1:02:12 - Here's to a Bigger Future

Nobody would give him a shot because of his past, then one company did. He turned his personal struggle into the secret to closing over 1,000 deals a year. This story will redefine how you view resilience.

In episode 36 of The Wisdom of Wrench, hosts Kevin Comerford and Amanda Meyer sit down with Ernie Galaviz, a 4-time sales GOAT from Parker and Sons. Ernie shares the unfiltered truth about rising from the bottom, revealing how seeing his mom struggle taught him everything about motivation and building real trust. Discover how he handles the toughest objections, including the home warranty, and builds unbreakable relationships with customers.

Learn the exact mindset that transforms a difficult background into your most effective method for understanding customers and closing deals. This conversation is an absolute masterclass in empathy and what it truly takes to become a top performer in the home service industry. You will want to hear every minute of this story.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧 Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 - From a Troubled Past to a Top Performer 

0:56 - Meet the GOAT of Maintenance Agreement Sales 

2:12 - Introducing Special Guest: Ernie G 

3:27 - Who is Ernie G? 

5:40 - How Safelight Taught Him Everything About Sales 

7:05 - The Secret to Overcoming Any Sales Objection 

8:57 - How to Handle Objections with Home Warranties 

10:37 - Why Giving Your Direct Info CLOSES More Sales 

13:23 - What Is Your "Why?": The Motivation Behind the Hustle 

17:18 - How to Rise Above a Painful Past 

19:24 - The Power of a Second Chance 

24:54 - What Makes a Team Member Truly Special? 

28:53 - How to Get a Client to Say "Yes" to a Maintenance Agreement 

32:41 - Is Your Sales Pitch Not Relatable? Here's How to Fix It 

36:18 - The Secret Sauce to Sales: Confidence & Creating Value 

39:10 - Is There One "World-Class" Sales Technique? 

42:15 - How to Memorize Product Details & Become an Expert 

44:40 - How to Build a Winning Call Center Culture 

48:26 - A Leader's Recap: 5 Keys to Ernie G's Success 

53:44 - Final Thoughts: Your Future Is Bigger Than Your Past

Want to see how clear thinking can transform your business and your life? It all starts with knowing your wins and taking time to reflect. If you want more focus and less stress, this episode shows the real power of journaling.

Hosts Kevin Comerford and Amanda Meyer show how journaling brings clarity, helps you spot your wins, and sets you up for success. In this episode, discover easy ways to turn daily notes into big results, choose what really matters, and let go of stress when plans change. Learn how to use simple journaling tricks to feel thankful, get organized, and make your day count.

Clarity begins with your journal, start now and see your wins stacked up!

Start watching to see how clarity creates real results for driven men and women in home services!

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 How Journaling Helped Me Overcome Big Challenges

2:01 The Daily Habit That Changed My Life

4:25 My Morning Routine—Getting Ready for Success

7:17 When and How Should You Journal? (Morning vs Night)

8:37 Write Down Your Wins and Gratitudes

13:05 How to Set Powerful Goals for Your Day

16:18 Finding Good Even in Tough Times

21:21 Turning Plans Into Action and Staying Positive

27:39 Family, Work, and Plans That Change

31:34 How Sharing Your Plans Helps Everyone Succeed

36:06 Using Your Journal in Work and Life

40:07 Why Capturing the Big and Small Moments Matters

43:28 What Makes a Great Journal? (Tips and Ideas)

46:52 Your Action Steps for a Bigger, Happier Future

You’re about to discover how three daily journaling rituals can take you from chaos to calm! See how simple journal routines turned big obstacles into wins for both work and family. In episode 25 of the Wisdom of Wrench podcast, Kevin Comerford and Amanda Meyer reveal the exact habits that helped Kevin save his business and keep hope alive, even in the hardest times.

This is part one of a special three-part series on journaling, starting with the most important step, organization. Learn how to use a journal for structure, daily victories, gratitude, and setting goals. Experience real stories, relatable challenges, and easy-to-follow habits designed for home service pros looking for a better balance, more clarity, and stronger results, at work and at home. Watch now to see how these three simple rituals can change your life!

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Ready to boost your home service business with recurring revenue? Discover the secrets to selling more maintenance plans in this jaw-dropping episode! Episode 24 of “Wisdom of Wrench” brings you sales insights directly from the call center floor, featuring special guest Heather Passmore, hosted by Kevin Comerford and Amanda Meyer.

Learn how proven call scripts, empathy, and real relationship-building can turn every call into an opportunity. Get real-world strategies for handling objections, following up with clients, and keeping your mindset strong during slow seasons. Hear how subtle changes in your conversations, plus the right tracking and performance habits, can lead to massive results for your team.

If you’re ready to grow your business, secure more maintenance agreements, and create lasting customer loyalty, this is the episode you can’t afford to miss!

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 Top Sales Secrets from the Call Center!

2:30 Heather’s Big Break: Going from Front Desk to Superstar

4:30 Heather’s Shocking Sales Numbers (and What They Mean for You)

7:00 How Empathy and Real Conversations Boost Success

10:00 The Mindset Hacks That Keep Heather Winning

13:30 How to Reset Fast When Your Day Gets Crazy

16:00 Turning Slow Months into Money-Making Seasons

18:45 Following Up Like a Pro: Heather’s Exact Steps

22:00 When (and How) to Upsell Without Feeling Pushy

27:30 The Magic Words Heather Uses to Win Over Customers

31:30 Building Real Relationships—Not Just Making a Sale

36:30 Pricing Truths: Discount or Hold Firm?

41:00 Defusing Objections and Closing with Confidence

45:00 Tune-Ups: The Secret for More Future Sales

47:00 Heather’s #1 Rule: Listen Hard & Follow Up

51:00 Staying Strong After Tough Calls—Heather’s Advice

54:00 Be Inspired: Make Your Future Bigger Than Your Past!

Ever feel like others always have it better? Like they’re living on greener pastures while you’re stuck struggling? In this powerful episode of Wisdom of Wrench, Kevin Comerford and Amanda Meyer break down a simple but life-changing truth: the grass isn’t greener on the other side, it’s greener where you water it most.

Join us as we explore how focusing your energy on personal growth, relationships, and work leads to fulfillment and long-term success. If you’ve been caught comparing yourself to others or tempted to jump to the “next best thing,” this episode is for you. Kevin and Amanda discuss the importance of taking ownership, building gratitude, and investing in what matters most.

Discover the tools to create a thriving personal and professional life by shifting your mindset and watering your own grass.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 The Secret to Nurturing Your Own Happiness  

2:25 Why Your Best Opportunities Are Right in Front of You  

7:40 Mental Health Matters: The Key to Better Decisions  

10:14 Energy Boost! How Taking Care of Yourself Builds Success  

14:16 Gratitude & Growth: Your Path to Personal Transformation  

16:46 The Unexpected Way to Stay Flexible for Life  

20:09 Struggling with Envy? Here's How to Tackle It  

22:20 Why Investing in Your Work Environment Pays Off Big  

26:51 Complacency Is the Enemy: Keep Chopping Wood  

28:49 Protect Your Company Culture Like a Garden  

33:35 What You Need to Ask Before Partnering with a Small Business  

35:36 The Right Way to Say Goodbye to Employees  

39:32 Why Celebrating Ex-Employees Can Boost Team Morale  

41:49 Rebuilding Teamwork with Returning Employees  

46:10 Take Ownership: The Fast Track to Growth

Think one sale can change your life? What if you could win the entire neighborhood? Discover how this home service pro is on his way to hit $8 million in HVAC sales by mastering connections, not just closing calls.

Join host Kevin Comerford as he sits down with Bud Viniconis from Morris Jenkins Heating and Air, a top performer redefining what’s possible in HVAC sales. In this episode, you’ll hear the secrets behind lasting neighborhood trust, the mindset that fuels career growth, and how team support and practical preparation lead to huge success. Whether you’re in HVAC, electrical, sales, or customer service, you’ll learn real-world strategies for tackling objections, building lasting relationships, and finding inspiration for both work and family. Don’t miss this Wisdom of Wrench episode designed for motivated home service professionals striving for more.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

He closed $3M in electrical sales by solving problems, NOT selling. Want to know how? Get ready for an eye-opening conversation that will change how you think about sales forever.

In Episode 21 of Wisdom of Wrench Podcast, host Kevin Comerford sits down with electrical sales expert Wolfgang Kiess, who shares how he turned an apprentice role into $3 million in sales. But he didn’t get there by focusing on numbers, he built trust, solved customer problems, and mastered his craft.

Don’t miss Wolfgang’s insights on creating real connections, continuous learning, and why putting people first is the ultimate strategy for excelling in home services.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 Sales Success: Solve Problems, Not Numbers

2:27 Wolfgang’s Journey: Service to Electrical Sales

7:07 Starting Over: Challenges in Texas

9:00 Apprentice to Sales Pro: Wolfgang’s Path

12:58 Unlocking Potential Through Encouragement

15:12 The Power of Customer Connections

18:47 Master Your Craft to Succeed

20:41 Learn Daily: Books, Podcasts, and Tips

24:06 Build Trust by Understanding Customers

25:46 Work-Family Balance: Key to Happiness

29:14 Serve Clients Like They’re Family

31:01 Self-Awareness Drives Success

34:57 Handling Stress for Better Balance

37:15 Diet and Mental Health Habits

41:11 Protein and Treats: Wolfgang’s Diet

43:07 Adapting to Commission-Based Pay

47:10 Taking Control in Sales Calls

49:09 Nail First Impressions on Service Calls

52:39 Rapport Builds High-Value Sales

54:35 Boost Revenue with Sales Recovery

58:28 Admit Uncertainty, Build Trust

1:00:26 Confidence Comes from Learning

What if this simple mindset shift could unlock stronger client relationships, higher profits, and a better work-life balance? In this episode of Wisdom of Wrench, hosts Kevin Comerford and Amanda Meyer dive deep into how letting go of ego could be the secret to growing your home service business faster than ever.

Join Kevin and Amanda as they uncover why prioritizing relationships over ego, and sometimes your bank account, can help you close more deals, retain clients, and build trust that lasts long after a job is done. Through real-world examples like handling tough customers and rethinking road rage, this episode highlights what every HVAC, sales, and electrical pro needs to know for meaningful success.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 Stop Arguing and Start Winning in Relationships  

2:32 Success Secret: Rich Relationships Over Being Right  

7:37 How “Being Right” Can Ruin Your Business and Life  

10:18 Control Anger: The Key to Emotional Power  

15:02 From Ego to Top Salesperson  

17:27 Why Listening to Clients Leads to More Sales  

21:41 The Secret to Saving Relationships: Selfless Giving  

24:05 Rich or Right during your commute?  

27:25 Master Empathy: Transform Frustration into Understanding  

29:20 Workplace Harmony: Stop Blaming, Start Solving  

33:33 Avoid Client Fallout: Protect Your Income and Reputation  

35:54 Admit Mistakes: The Key to Deeper Connections  

40:21 Vulnerability Builds Trust: Relationships That Last  

42:31 How Self-Awareness Can Strengthen Every Relationship

What if the secret to adding $79 million in revenue was firing your top two salespeople? We made a choice that looked like business suicide, but it proved one simple rule: your reputation is always more important than your revenue.

In episode 35 of the Wisdom of Wrench podcast, host Kevin Comerford and special guest Co-Host Ray Dias share the real stories behind this powerful growth formula. Learn how focusing on client satisfaction and building a strong company culture can unlock explosive business growth, even when it means making incredibly tough leadership decisions. This episode is a must-watch for any leader who wants to build a business that lasts.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 - Why Reputation Is More Important Than Revenue 

0:46 - Meet Ray Dias: The Man Who Held the Company Together 

1:46 - The Common Service Language That Defines a Winning Culture 

2:28 - What Is a Business Reputation and Why Does It Matter? 

3:36 - Are You Aware of These "Moments of Truth"? 

4:03 - What Your Company Truck's Appearance Says About Your Business 5:26 - How Your Employees Act in Public Defines Your Brand 

6:18 - The Customer Is Always Watching You (Even Before You Knock) 

7:00 - The Surprising Impact of a Clean Uniform 

8:03 - Why a Simple Hat Can Cost You Customers 

9:20 - How to Manage Perceptions (Tattoos, Sunglasses & More) 

10:25 - The 3 Stories That Prove Reputation Trumps Revenue 

11:25 - Story #1: The $4 Million Decision That Saved the Company 

14:37 - What Happens When You Prioritize Reputation Over Revenue? 

17:49 - A Lesson Every General Manager Needs to Hear 

18:43 - Story #2: Winning in Court, But Losing the War 

21:56 - How Losing One Client Can Cost You The Entire Neighborhood 

23:32 - Story #3: How We Turned a Flat Year into Massive Growth 

25:35 - The "WOW" Strategy: Our Commitment to Client Satisfaction 

27:11 - How to Build a "Goodwill Bank Account" with Your Clients 

29:36 - Do This and Your Pocketbook Will Take Care of Itself 

31:29 - Recap: 3 Stories That Prove Reputation is Everything 

33:02 - Why Your Future Must Be Bigger Than Your Past

This word is secretly making customers and colleagues doubt you. This mistake is so small, you don’t even notice you’re making it, but it’s costing you sales and authority.

In episode 34 of the Wisdom of Wrench podcast, host Kevin Comerford and special guest Ray Dias reveal why the words you choose create your success or failure. They explore how your language is a double edged sword that can either build unbreakable trust with clients or destroy your credibility in an instant. You will learn why being impeccable with your words is the foundation of a powerful life and career.

This episode gives you the tools to eliminate the powerless words that hold you back and replace them with clear, confident language that gets results. Discover how to speak what you want, command respect, and turn your words into your greatest tool for success. What you learn today will change how you speak on your very next call.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 - The #1 Word That Is Killing Your Success 

0:34 - The Secret to Getting Exactly What You Want 

1:00 - Meet My Right-Hand Man of 30 Years 

2:14 - The Truth About “Luxury Language” 

4:00 - The 3 Ways Your Words Control Your Life 

5:03 - Why Being Impeccable With Your Words Matters 

7:09 - The Shocking Truth About The Power of Your Words 

8:40 - The "Law of Attraction" Is Real & It Controls Your Destiny 

10:30 - The Double-Edged Sword That Builds Up or Destroys 

12:33 - The One Word That Changed My Entire Life 

15:10 - A Teacher Told Me I'd Never Amount to Anything 

17:01 - A Simple Trick to Immediately Improve Your Conversations 

18:51 - How to Reprogram Your Brain For Success 

20:57 - Do Your Thoughts Control Your Words or Vice Versa? 

24:04 - A Father’s Words: How to Build Up Your Kids 

27:22 - The Words You Arent Saying That Are Hurting You 

28:51 - The Dangerous Words We Use Every Day 

30:39 - The Greatest Exercise For The Heart 

32:38 - How People REALLY See You When You Talk Like This 

35:33 - How Alcohol Makes You a Loose Cannon 

38:24 - Powerless Words You Need to Eliminate NOW 

40:37 - The Hidden Reason You Use Weak Words 

44:06 - Your Big BUT Is a Big Problem 

46:50 - How to Fire Someone With Dignity 

49:51 - Change This One Word to Sound More Confident 

51:30 - The Words That Almost Gave Me a Nervous Breakdown 

55:14 - The Brain Hack That Will Change Your Life 

58:21 - The "NOT" Word Is Confusing Your Brain 

1:03:08 - The #1 Mistake We Make When We Talk to Our Loved Ones 

1:05:01 - The Truth Will Set You Free 

1:06:50 - The Shocking Weakness in Most Leaders 

1:09:02 - Episode Recap

This sales manager closes $3 million a month with one phone call technique. Now, her team is revealing the "Table Close" script that turns a "no" into a "yes" right at the kitchen table.

In episode 33 of the Wisdom of Wrench podcast, host Kevin Comerford sits down with HVAC legend Paul Kelly and sales expert Serena Lara from Parker & Sons. They pull back the curtain on Sales Recovery 2.0, a powerful system that helps their comfort consultants overcome objections, make their services more affordable, and create real urgency to close the deal.

Discover the psychological secrets and foolproof methods they use to improve their close rate and help their team succeed, even in challenging times. You will want to watch this entire episode to learn the script that could transform your sales process forever.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chatpers:

0:00 - The Secret to Closing "Happy" Customers 

2:30 - Meet The Legend Who Grew a $250M Company 

4:14 - From $7 Million to $250 Million In One Market 

6:27 - The Woman Behind The Sales Revolution 

7:02 - Her Secret Sales Weapon: Emotional Selling 

10:29 - What is Sales Recovery 2.0? 

11:51 - Why Traditional Sales Follow-Up Fails 

14:52 - He Doesn't Want to Close MOST... He Wants to Close ALL 

17:55 - The 3 Keys to Closing Any Deal 

19:27 - Why Urgency is Your Best Friend 

20:53 - One "Crazy Good" Change for a Record Year 

24:14 - When Should You Call Your Manager? 

27:30 - LIVE SALES CALL ROLEPLAY 

30:59 - The "Think About It" Killer Move 

33:26 - "This Has a $4,000 Value On It" 

38:17 - Building Urgency By Taking Something Away 

43:09 - Is She The Best Closer In The Business? 

45:05 - Stop Selling Systems, Start Selling This 

54:08 - The Psychological Trick To Win The Customer 

57:15 - How To Make $338,000 From This ONE Trick 

59:05 - The United Front: You & Customer vs. Manager 

1:01:48 - From $0 to $3 Million in ONE Month 

1:03:30 - The 3-Step Championship Formula 

1:06:25 - A Final Warning to All Salespeople

Are your words accidentally costing you thousands on every job? Discover how to stop competing on price and start selling true value using a secret your competitors don't know.

In episode 32 of the Wisdom of Wrench podcast, hosts Kevin Comerford and Amanda Meyer share simple language tweaks that transform how clients see your services. Learn to move beyond being a commodity and build a brand that commands premium rates. This episode breaks down the specific words and phrases that create a luxury experience, getting clients happily involved and ready to agree to your total investment. Watch now to learn the language that will change your business.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 Are Your Services Just a Commodity? 

1:08 The Secret Language That Sells More 

2:44 Are Your Words Losing You Sales? 

3:29 How You're Talking Yourself Out of Success 

4:46 The #1 Way to Change a Client's Emotion 

7:07 Never Say This "F Word" to a Client Again 

8:37 Why Your "Luxury" Service Still Feels Cheap 

10:00 Stop Selling Ductwork & Start Selling This 

11:40 If You Sell This, You Can Only Compete on Price 

12:43 The 3 Things Your Competition Talks About (That You Shouldn't) 

13:37 How We Talk About Making a "Sale" 

15:46 Employees vs. Team Members: Why It Matters 

17:40 Are They Customers or Are They Clients? 

18:31 How to Get Your Team to Use the Right Language 

20:53 Stop Giving "Free Estimates" and Start Doing This 

23:35 The Simple Trick to Make "Bubble Wrap" Sound Premium 

25:56 The "Disneyland Fast Pass" for Your Business 

27:20 What to Call "Cheap" to Make it Sound Better 

28:41 The Sales Words You Need to Stop Using Immediately 

30:20 Stop Calling Them Salespeople 

31:46 The Most Powerful Way to End a Conversation 

32:09 The One Word That Kills a Client's Confidence 

33:30 The Best Response When a Client Thanks You 

35:43 The Problem with "Warranty Technician" 

37:50 Stop Calling it a Thermostat 

38:52 How to Sell a $30 Part for $500 Without Objections

He's on pace to earn $2 million in electrical service, but it's not because he's a better technician. It's because he adopted one specific mindset that completely changed how he approaches his work, his customers, and his life.

In episode 31 of the Wisdom of Wrench podcast, host Kevin Comerford sits down with Isaiah Rubio, a top-performing electrician who reveals the power of extreme ownership. Isaiah explains how taking full responsibility for every outcome, from a messy truck to a lost sale, allowed him to triple his income and build a loyal customer base that asks for him by name. Learn how to transform your own results by mastering your mindset, improving your communication with homeowners, and implementing simple habits for daily success. This is a masterclass in professional growth and efficiency for anyone in the home service industry.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 Why Focusing On Money Is A Mistake 

0:54 Meet The $2 Million Electrical GURU 

2:52 Service vs. Sales: What's The Difference? 

4:06 How To Get Customers To BEG For You 

5:52 The #1 Skill You NEED In The Trades 

7:04 From $800k To $2 Million In 2 Years 

8:43 His Secret To Getting More Done 

12:35 Your Messy Truck Is Costing You Money 

13:56 How He Found His PASSION 

16:19 The Mentor That Changed His Life 

20:06 His Simple Method For Buying Tools 

22:00 How He Balances Work And Family 

23:04 Why He Left His Comfortable Job 

27:32 The Mindset That Changed EVERYTHING 

29:56 How To Explain Anything To A Homeowner 

32:19 How To Stay Motivated On Bad Days 

35:06 The Lesson That Forged His Mindset 

37:39 Why Being A Pro Starts With Self-Care 

42:32 The Magic Word To Close More Deals 

48:06 How To Get The City To Work FASTER 

51:56 What Is A Panel "Rejuvenation"? 

57:37 How Customers Are Abusing Their Homes 

1:00:43 His Advice To New Techs Who Are Struggling

What if your mindset is the reason you feel stuck? In Episode 30 of Wisdom of the Wrench, Kevin Comerford and Amanda Meyer reveal how a scarcity mindset could be sabotaging your success. Feelings of overwhelm, envy, and competition might be driving fear-based choices without you even realizing it.

Discover how to replace scarcity with an abundance mindset by focusing on gratitude, collaboration, and opportunities. This episode shows how mindset impacts relationships, career growth, and achieving balance. If you’re tired of feeling trapped, this is the shift you’ve been waiting for!

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 End Overwhelm & Anxiety with This Simple Shift  

2:03 Why Mindset Matters for Your Success  

4:24 How to Spot a Scarcity Mindset Holding You Back  

7:10 The Hidden Danger of Anxiety & Competition Over Resources  

9:22 Discover the Power of Gratitude & Collaboration  

12:03 How Abundant Thinking Boosts Your Influence & Relationships  

14:31 Break Free from Inner Struggles & Find Abundance  

16:34 Words That Shape Your Reality & Mindset  

18:27 Gratitude Practices That Dramatically Change Your Life  

20:14 Is Your Social Circle Helping or Hurting Your Success?  

21:55 The Surprising Impact of Social Media on Your Happiness  

23:31 Are You a Learner or a Knower? Why It Matters

Ever wonder how busy pros turn goals into real-life wins? Part three of this three part series on journaling reveals how Kevin utilizes his journal to set and reach his goals.

Join hosts Kevin Comerford and Amanda Meyer as they make goal setting easy to use at work and home. You’ll see how writing down what matters, breaking goals into steps, and checking in with yourself daily can help you get more done and feel balanced. If you run service calls, manage a crew, or care for a family, these honest tips show how a few minutes of journaling can spark new success, boost focus, and keep you on track, even when days get hard.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

CHAPTERS:

00:00 - Importance of Planning

06:35 - Weekly Planning Strategies

12:44 - Positive Focus Techniques

17:24 - Effective Setup Importance

21:04 - Action Item List Creation

22:54 - Weekly Planner Overview

34:38 - The 5 F's Explained

37:33 - Effective Parenting Techniques

42:30 - Celebrating Quarterly Wins

47:42 - Planner vs. Other Tools

51:14 - Getting Started with Planning

55:39 - Best Time of Day for Planning

58:18 - Quarterly Celebration Dinner Ideas

01:00:58 - Annual Planning Essentials

01:07:20 - Wrapping Up Insights

In this special episode, hosts Kevin Comerford and Amanda Meyer step away from the usual format to bring you an exciting update: the mid-year numbers from the GOAT Awards across the Wrench Group. This is a celebration of the top performers in every category, showcasing just how much can be achieved in only half a year.

From record-breaking revenue to jaw-dropping win rates, these results will light a fire under you to aim higher and push harder.

We’re halfway through the year, and there’s still plenty of time to claim your spot among the leaders. Tune in now and we’ll see you at the GOAT Awards in San Diego!

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 - Welcome to the GOAT Half Time Show

1:26 - HVAC Sales

3:13 - HVAC Selling Techs

4:15 - HVAC Installs

5:50 - HVAC Service Rev

6:49 - HVAC Win Rate

9:02 - HVAC TGL Rev

10:39 - Plumbing Sales

12:22 - Plumbing Selling Techs

13:43 - Plumbing Installs

14:43 - Plumbing Service Rev

15:39 - Electrical Sales

17:13 - Electrical Installs

18:13 - Electrical Service Rev

19:00 - Plumbing & Electrical Win Rate

20:00 - Plumbing & Electrical TGL Rev

21:18 - All Trades Memberships - Techs

23:02 - All Trades Memberships - CCR

25:09 - Sale Recovery

26:59 - Lead Gen - Home Depot

27:56 - Lead Gen - Costco

28:50 - Safety

29:56 - Recruiter Score

31:06 - See you in San Diego!

Are you getting beaten on price? Sales legend Allen Smith reveals the one HVAC sales tactic that makes price objections disappear by "exploring like Columbus". This method will change how you view every sales call.

In episode 41 of The Wisdom of Wrench, host Kevin Comerford and Allen Smith show you why 80% of the sale is won during the exploration phase. Learn how a thorough home evaluation, from the crawl space to the attic, builds unbreakable trust and separates you from every other comfort advisor. Allen shares wild stories from the field that prove why finding the customer’s true pain point, "finding the Gold", is the key to closing more deals without offering a discount.

Watch Part 1 if you missed it: https://youtu.be/mV_ymvTNoxc

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧 Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 - How To Melt Sales Objections

0:54 - Welcome to The Wisdom of Wrench Podcast

1:01 - The 3 Sales Techniques That Will Increase Your Closures by 10%

1:20 - Introducing Sales Legend Allen Smith

3:24 - What Does it Mean to "Explore Like Columbus" in Sales?

4:46 - The 5 Essential Steps of a Successful Sales Process

5:51 - What Are the 3 Questions Every Customer Is Really Asking?

7:05 - The 3 Topics You MUST Avoid in a Sales Presentation

8:16 - Why Every Sales Team Needs a Playbook to "Run the Play"

10:03 - Is 80% of the Sale Really Made During the Exploration Phase?

10:43 - Story Time: How a Snake in a Toilet Led to a $10,000+ Sale

13:16 - The #1 Mistake Salespeople Make (Not Exploring the Crawl Space)

15:06 - The Discovery That Changed the Entire Sale

16:44 - How to Find "Gold" by Inspecting HVAC Registers

18:30 - Story Time: What I Found in an Elderly Woman's Air Return

22:47 - Does Finding the Customer's True Pain Make Price Objections Disappear?

24:48 - What to Do If You're Only Competing on Price

25:41 - The Real Reason You Need to Leave Your Phone in the Truck

27:04 - A Simple Trick to Inspect Duct Board (And What You'll Find)

31:54 - How Do You Get a Salesperson to Actually Do This Level of Work?

36:13 - How to Explore a Home Without Losing the Customer's Trust

38:38 - The Complete Toolkit for Exploring a Home Like a Pro

40:41 - Why a Tape Measure is a More Powerful Sales Tool Than Google

47:18 - What Tools Should Every HVAC Salesperson Carry on a Call?

52:19 - Is This the Right Person, Company, and Time? How to Satisfy All Three

54:01 - A Complete Recap of How to "Find the Gold" on Every Sales Call

57:14 - What Do You Do When a Customer Doesn't Care About the Problem You Found?

58:38 - How Does a Salesperson Learn to Find These Hidden Problems?

1:00:12 - Why Being a "Lifelong Student" is the Key to Sales Mastery

Boost your closing ratio by 10 percentage points with three proven sales techniques that work in HVAC, plumbing, and electrical. Allen Smith did $4.7M in one year using these exact strategies.

On episode 40 of The Wisdom of Wrench Podcast, host Kevin Comerford sits down with sales legend Allen Smith from Morris Jenkins in part one of this three part series, starting with "Think Like A Boss"! Learn how to act like a boss on every call, why your phone stays in the truck, and the one tool that matters more than anything else.

Allen shares real talk on building customer trust, dressing for success, mastering airflow, and showing up prepared. These are the small wins that separate top performers from average salespeople. No complicated systems. Just honest advice from someone who has been in the field for over 25 years.

Watch the full episode to see how competence leads to confidence, and confidence leads to control on every sales call.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 - How to Increase Your Close Ratio by 10 Percentage Points

0:37 - Why Your Business Is NOT an HVAC Company (It's This Instead)

2:28 - The Top 3 Sales Techniques Series: What's Coming

3:21 - Meet the Living Legend: Allen Smith's $4.7M Sales Secret

6:37 - Act Like a Boss: The #1 Mental Game Changer

9:33 - What Customers Are Really Trying to Satisfy in Every Sale

12:02 - The Biggest Mistake Salespeople Make Before Every Call

14:19 - Why You Can't Chase Money and Close Deals at the Same Time

16:27 - How to Prepare for a Sales Call Like a Pro

18:24 - What to Do When Comparison Steals Your Joy

21:11 - The Black Swan Moment: Why This Legend Never Brings His Phone

24:11 - The One Tool Alan Would Choose Over Everything Else

27:38 - How to Look Like a Million Bucks on Every Call

30:22 - Why It's So Hard to Surrender to Someone Else's Success

32:02 - What NOT to Wear: The Ride-Along Reality Check

35:12 - Should You Shave Every Day? The Beard vs. Clean-Shaven Rule

38:37 - Is This Position Right for You? The Honest Conversation

40:34 - Why Your Notepad Is More Important Than Your iPad

44:53 - The 3 C's That Make Every Great Salesperson Successful

47:12 - How to Master Airflow Without Being a Technician

50:52 - Why Every New Salesperson Starts on an Install Crew First

54:02 - The 3 Things Your Competition Talks About (And Why You Shouldn't)

56:28 - How to Sell Outcomes, Not Features

58:19 - Are People Really Just Kicking Tires? The Truth About Pain Points

59:25 - Why Being Late Means You're Already Lying

1:02:02 - The Easy Wins: Act Like a Boss Recap

1:04:04 - Here's to a Bigger Future

Is your team’s poor performance actually your fault? The answer will surprise you and forever change how you view leadership and company culture.

In episode 39 of The Wisdom of Wrench Podcast, host Kevin Comerford and special guest Ray Dias unpack the powerful common service language item: "if it's meant to be, it's up to me." They reveal why true leadership starts with extreme ownership and break down the three simple rules you can use to stop blaming your team and start building a culture of accountability.

If you are tired of excuses and ready for your team to finally take real ownership of their work, this episode provides the roadmap. Discover how your mindset, your actions, and your words hold the key to unlocking your team’s full potential and creating a winning environment.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 - The Single Most Important Mindset for Success 

1:21 - The Core Principle: If It's Meant To Be, It's Up To Me 

2:54 - The 3 Pillars of Building a Winning Company Culture 

3:29 - Who Is Actually in Charge of Company Culture? 

4:15 - What Is the "Extreme Ownership" Mindset? 

5:53 - How to Lead with the Mindset of a Pioneer 

7:21 - Why You Must Believe "Everything Is Your Fault" 

9:02 - The "Crying Baby on a Plane" Analogy for Taking Ownership 

10:17 - A Guide to Dealing with Low Team Engagement 

11:52 - Why You Need to Go "All In" or Get Out 

13:23 - How Your Actions Create or Destroy Your Culture 

13:51 - The Surprising Power of Everyday Consistency 

15:03 - Are Your Words Building Up or Tearing Down Your Team? 

17:54 - How to Influence Others Without Being Pushy 

18:56 - The #1 Communication Mistake Leaders Make 

20:21 - How to Make People Believe Your Idea Was Theirs 

21:41 - The Secret to Becoming the "Sunshine and Light" for Your Team 

23:02 - Episode Recap: Mindset, Example, and Influence 

24:56 - Why the Future of Your Company Is in Your Hands

Are you unknowingly losing money in your 401(k)? Discover the simple financial strategies that can help you pay off debt faster and build lasting wealth for your family's future.

In episode 38 of The Wisdom of Wrench Podcast, host Kevin Comerford sits down with financial expert Don Garman to give you a complete financial literacy check-up in part two of this two part series. This episode is packed with practical advice for home service professionals who want to achieve financial freedom. You will learn smart ways to handle good debt versus bad debt, the truth about your credit cards, and what you should do with old 401(k) accounts. Don also explains compounding interest in simple terms and reveals the critical difference between a 401(k) and a Roth 401(k). If you want to take control of your money, this is a conversation you cannot afford to miss.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 - What To Do With Old 401(k)s From Past Jobs? 

0:40 - Financial Literacy for Home Service Pros (Part 2) 

1:24 - Smart Strategies for Financial Freedom 

2:16 - The Difference Between Good Debt and Bad Debt 

5:42 - Is Your Credit Card APR a Financial Trap? 

7:12 - A Simple 3-Year Plan to Become Debt-Free 

9:53 - How to Earn More Without Spending More 

12:06 - The #1 Mistake People Make When Their Income Increases 

13:43 - Should You Pay Off Your Credit Card Every Month? 

14:37 - The Smartest Way to Buy a Car (And Avoid Debt) 

17:03 - My Car is Paid Off... Now What Should I Do With the Money? 

18:16 - What is Compounding Interest? (Explained Simply) 

20:23 - Why Young Investors Should Hope for a Stock Market Crash 

23:04 - 401(k) vs. Roth 401(k): Which One is Right for You? 

26:03 - How to Pay for Your Kids' College (The 529 Plan Strategy) 

28:55 - The Power of Starting Small: A $10/Week Investment 

30:17 - The Most Underused Tool for Tax-Free Healthcare Savings (HSA) 

30:59 - I Have Dormant 401(k)s... What's My Next Step? 

35:03 - Why Consolidating Your Investment Accounts is a Smart Move 

39:07 - Passive vs. Active Investing: What's the Difference? 

42:39 - How to Find a Financial Advisor You Can Actually Trust 

45:06 - Brokerage vs. Fiduciary: The Critical Difference You MUST Know 

47:25 - Key Takeaways: Your Roadmap to Financial Freedom

What if a $30,000 HVAC system only cost your customer $6 a day? Discover the simple math a top sales professional uses to make any high price feel completely affordable.

In episode 43 of The Wisdom of Wrench Podcast, host Kevin Comerford sits down with Gavin Majors, an HVAC sales expert with an incredible 63% closing ratio on cold leads. Gavin shares his exact method for reframing price for a homeowner. He reveals how to prove that a new system is not an expense, but a smart financial choice.

Learn how to calculate the net investment for your customer by looking at utility overpayment and future repair costs. Gavin explains why composure and honesty are the most important tools in home service sales. This episode gives you the practical steps to help customers see the true value you offer, making your price an easy decision. Watch to see the full breakdown.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 - How to Make a $30,000 Purchase Feel Like $6 a Day 

0:42 - Welcome to The WOW Podcast 

1:38 - The #1 Challenge for Home Service Businesses 

2:46 - Meet the Sales Pro with a 63% Closing Ratio on a Cold Audience 

5:16 - Welcoming Special Guest Gavin Majors 

5:50 - How Did You Get Started in HVAC Sales? 

7:05 - The Unforgettable Job Interview That Landed the Role 

9:09 - The Expert Mindset: How to Sell Value, Not Just a Low Price 

10:17 - Is It Okay to Be "Coin-Operated" in Sales? 

12:24 - What Is a Net Investment Analysis? A Complete Guide 

12:42 - Why Your Customer Is Always Skeptical (And What to Do About It) 

15:15 - The Real Definition of Selling: Making What's True, Believable 

17:37 - Why Enthusiasm Is NOT the Answer to Customer Skepticism 

21:09 - A Surprising Philosophy on "Bad" Sales Leads 

24:25 - The 3 Reasons Salespeople Fail (Fear, Laziness, or Ignorance) 

27:25 - Why Being Thorough Is The Hardest (And Most Important) Part of Sales 

28:40 - How to Present a $30,000 Price Tag Without Scaring the Customer 

34:03 - The Best Way to Discuss Budget with a New Client 

36:24 - Why You Should NEVER Use an App to Calculate Savings 

42:31 - Black Swan Moment: How to "Covertly Highlight a Skill Set" 

46:14 - Calculating Utility Overpayment: A Step-by-Step Breakdown 

57:32 - Should You Call It "Savings" or "Overpayment"? 

58:53 - The Hidden Costs of Keeping Your Old System 

1:04:00 - The Final Calculation: Proving Affordability with a Net Investment 

1:09:50 - The Simple Closing Statement That Seals the Deal 

1:12:45 - Why Composure Is More Important Than Any Closing Technique 

1:15:43 - Final Thoughts & Recap

What if you could make a $36,000 HVAC quote feel completely irresistible to your customer? Learn the secret sales techniques that attract clients like a magnet so you never have to deal with price objections again.

In episode 42 of The Wisdom of Wrench Podcast, host Kevin Comerford is joined by HVAC legend Allen Smith to reveal how to connect with customers on a deeper level. Allen breaks down how to build a case, tell a compelling story with pictures, and establish trust so the customer is ready to buy before they even see the price. If you rely only on a verbal sales presentation, you are losing sales.

Discover how to master feature benefit selling and identify customer pain points to increase your closing ratio. This episode shares the exact steps to present a solution that goes far beyond just the equipment. It is a complete guide to proving your value and becoming the only choice for the job. Watch now to change the way you sell forever.

Subscribe to the WOW Podcast:

Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLg

Apple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657

🔧  Wrench Group: https://www.wrenchgroup.com

🔧 Wrench IG: https://www.instagram.com/wrenchgroup

🔧 Wrench FB: https://www.facebook.com/wrenchgroup

🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup

Chapters:

0:00 - The #1 Mistake Salespeople Make When Trying to Close 

0:27 - How to Increase Your Closing Ratio by 10% (Part 3 Series Intro) 

1:28 - Sales Technique #3: How to Connect With Clients Like a Magnet 

2:19 - Meet a Living Legend in Home Service Sales 

3:54 - What Are The 3 Things Every Customer Needs to Hear? 

5:08 - Why Customers MUST Like and Trust You to Buy 

5:40 - How to Explore a Home Like Christopher Columbus 

6:51 - How to Prove Your Company is the Right Choice 

8:03 - Is Your Company Story Helping or Hurting Your Sales? 

9:55 - How to Master Feature vs. Benefit Selling 

10:44 - The "So What, Who Cares?" Test for Your Company Story 

12:21 - Why You MUST Use Pictures in Your Sales Presentation 

13:30 - How to Explain the Value of Your Company's Training 

15:04 - How to Relive the Customer's Pain Points to Close the Deal 

16:24 - Why You Must Show "The After" Before You Show "The Before" 

17:32 - How to Build a Winning Case Like a Lawyer 

19:19 - Why Most 10-Year-Old HVAC Systems Really Fail 

19:53 - A Salesperson's Most Powerful Tool (It's Not Their Mouth) 

21:55 - People Remember 90% of What? The Answer May Shock You 

23:33 - How to Present the Final Solution & Price 

24:41 - Why You MUST Be Able to Draw for Your Customers 

25:54 - Do This Right and You Won't Get Price Objections 

26:26 - What the Customer is Really Feeling When the Price Goes Up 

28:33 - The Surprising Truth: The Client is Buying YOU 

29:37 - What to Do If You Don't Trust Your Install Team 

31:13 - How to Make a $36,000 System Seem Affordable 

33:33 - Full Recap: How to Connect Like a Magnet 

36:07 - Are You the Right Person, Company, & is it the Right Time? 

37:31 - A Challenge to Every Salesperson Watching