Wildfires, Floods, and Chaos Communications: Management of Issues, Crises and Disasters – Détails, épisodes et analyse

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Disaster communications isn’t just about fighting fires – it’s about connecting communities amidst chaos.

In this episode, host Tim Conrad discusses the intense challenges and strategies behind managing public relations during the 2023 British Columbia wildfire season.

Guest Jan Enns delves into her own experiences with evacuation and loss, while highlighting the critical importance of mental health for responders and residents.

Together, they share valuable insights on how to navigate the complexities of crisis communications, emphasizing the power of empathy, community engagement, and resilience.

Listen For:
06:30 - The Butterfly Effect Explained
14:51 - Developing a Crisis Strategy Amid Chaos
18:40 - Navigating the Meta News Ban
25:03 - The Mental Health Impact on Responders

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Guest: Jan Enns 
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Can strategic planning and empathy transform chaos into order?

In this episode, Tim Conrad introduces Michele Toma, an information officer with expertise in research, analytics, and crisis communication strategies.

They recount their experiences during the devastating 2023 British Columbia wildfire season, highlighting the importance of humanity, empathy, and meticulous documentation in managing crises.

Michele shares her insights on strategic planning, stakeholder relations, and the critical role of business continuity plans.

Their discussion underscores how turning negative feedback into opportunities for improvement can significantly enhance crisis response and communication efforts.

Listen For:
06:47 - Documentation and Accountability
15:04 - Empathy in Crisis Management
20:08 - Business Continuity Planning Essentials
27:54 - Turning Negatives into Opportunities

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Guest: Michele Toma
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In the eye of the storm, communication is key.

In this episode, Tim Conrad and Kendra Stoner discuss the high stakes of emergency communication.

They discuss the challenges and rewards of managing emergency operations centres (EOCs) during British Columbia's intense 2023 wildfire season.

Kendra highlights the importance of effective communication, maintaining public trust, and the emotional resilience required for this demanding work.

The episode underscores the critical role of preparation, strong team dynamics, and the personal commitment needed to support communities in crisis.

Listen For:
03:14 - The Hybrid EOC Challenge
06:02 - Overcoming Burnout in Emergencies
11:37 - Personal and Professional Detachment
22:36 - The Importance of Preparation

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Guest: Kendra Stoner
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From the frontlines of wildfires to the heart of communities.

This episode dives deep into the gritty realities of disaster communications. Tim Conrad interviews Lloyd Piehl, an experienced information officer, about their harrowing yet impactful experiences during the 2023 British Columbia wildfire season.

Lloyd shares compelling stories of working closely with firefighters and community members, illustrating the emotional and mental toll of such crises.

Their discussion covers the importance of public outreach, mental well-being, and the therapeutic role of art in processing trauma. Piehl's unique approach to healing through Lego art therapy provides a fascinating insight into coping mechanisms for those in high-stress environments.

Listen For:
02:34 - Life in the Firetruck
09:37 – The Reality of Disaster Zones
11:23 - The Importance of Public Outreach During Disasters
18:31 - From Anger to Healing: Transforming Community Emotions

Guest: Lloyd Piehl
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When chaos strikes, communication is key.  In this episode of the Wildfires, Floods, and Chaos Communications podcast, Tim sits down with Leila Daoud, an experienced public relations professional, to discuss the unprecedented 2023 British Columbia wildfire season. 

Leila shares her insights on the challenges and benefits of operating in a fully remote Emergency Operations Center (EOC), highlighting the importance of adaptability and clear communication during crises.   

They delve into the complexities of media relations, the evolving role of social media, and the crucial need for trust and transparency in emergency communications. 

Listen For:
10:10 - The Role of Social Media in Emergencies
16:31 - Choosing the Right Spokesperson
20:38 - The Power of Graphics in Communication
32:27 - Building Trust Before Emergencies 

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Guest: Leila Daoud
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When wildfires rage, clear communication is the ultimate firebreak.

In this episode, Tim Conrad sits down with Mike Lupien, a public relations expert, to discuss his experiences during the 2023 British Columbia wildfire season and the infamous 2016 Fort McMurray fire.

Mike shares his insights on crisis communication strategies, the development of essential reentry guides, and the intricate dynamics within an Emergency Operations Center (EOC).

Mike emphasizes the critical role of communication in managing public perception and facilitating recovery efforts.

Listen For:
02:39 - Fort McMurray Fire Insights
07:01 - Evacuee Challenges
13:18 - Reentry Logistics
21:13 - Recovery Communications Planning

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Guest: Mike Lupien, APR
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Navigating chaos with calm.

In episode one, Tim Conrad interviews Brie Thorsteinson-Ogle, an expert in strategic behavioural communication, about their experiences managing communications during the brutal 2023 British Columbia wildfires.

Brie discusses the critical importance of building trust, simplifying complex processes, and effectively engaging with communities under duress.

Together, they explore the power of listening and adapting in crisis situations, emphasizing that every gap identified is an opportunity for better solutions and community healing.

Listen For:
04:50 - Simplifying Complex Processes
08:37 - Building Trust and Credibility
18:07 - The Power of Listening
31:19 - Team Support and Psychological Safety

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Guest: Brie Thorsteinson-Ogle
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How do you rebuild communities after wildfires, floods, and chaos?  

In this episode, Tim Conrad and emergency management expert Stephanie Masun dive deep into the challenges of post-disaster recovery in British Columbia's Cariboo Regional District.  

From the devastation of the 2017 wildfires to multi-year recovery programs, they share powerful lessons on teamwork, community resilience, and emergency management. 

Listen For:
05:20 - Patchwork recovery: Different challenges in each community
14:44 - The challenge of sustaining energy in recovery efforts
20:57 - Staffing challenges in emergency management
22:45 - Recognizing and supporting team members during recovery 

Guest: Stephanie Masun 

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Ever wonder what it takes to be the calm in the storm during an emergency?  

Tim talks with Dorit Mason, an expert in emergency planning and operations. They look at the critical role of planners in emergency operations centres (EOCs), recalling their experiences managing wildfire evacuations in 2017.  

Mason shares insights on the characteristics of a great planner, the importance of personal preparedness, and how effective communication plays a vital role in crisis management.  

They discuss the essential traits required for those working in EOCs and reflect on the camaraderie and humor that keep emergency teams going through the toughest times. 

Listen For:
02:48 Importance of EOCs
08:21 The Synergy Between Planning and Communication
14:31 Volunteering Safely During Earthquakes
21:26 What Earthquake Planning Teaches Us 

Connect with guest: Dorit Mason
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