Where AI Works: Conversations at the Intersection of AI and Industry – Détails, épisodes et analyse

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Where AI Works: Conversations at the Intersection of AI and Industry

The Wharton School

Technologie

Fréquence : 1 épisode/17j. Total Éps: 24

In a world of rapid change, staying competitive requires thoughtful transformation. Where AI Works tackles the big questions shaping AI’s role in business today, cutting through the hype to deliver actionable insights for leaders. Brought to you by the Wharton School, in collaboration with Accenture, this podcast combines cutting-edge research with real world case studies to uncover how top companies are using AI to upskill workforces, enhance customer experiences, boost productivity, and streamline operations. By addressing the challenges of technological disruption and innovation head-on, each episode provides both the big picture context and practical strategies leaders need to drive transformation responsibly and effectively.

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Welcome to Where AI Works

Saison 1

mardi 11 mars 2025 • Durée 01:00

In a world of rapid change, staying competitive requires thoughtful transformation. Where AI Works tackles the big questions shaping AI’s role in business today, cutting through the hype to deliver actionable insights for leaders. Brought to you by the Wharton School, in collaboration with Accenture, this podcast combines cutting-edge research with real-world case studies to uncover how top companies are using AI to upskill workforces, enhance customer experiences, boost productivity, and streamline operations. By addressing the challenges of technological disruption and innovation head-on, each episode provides both the big-picture context and practical strategies leaders need to drive transformation responsibly and effectively. Episode 1 launches on April 17th. Don't forget to follow on Apple Podcasts, Spotify, or your preferred podcast app to be notified as episodes drop!

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The Future of Marketing: AI-Driven Content Creation

Saison 1 · Épisode 1

jeudi 17 avril 2025 • Durée 25:00

Media, entertainment, and advertising are among the industries expected to be most impacted by the rise of artificial intelligence. So what better way to kick off our series on the intersection of AI and business than by exploring the potential perks and pitfalls of AI in the world of marketing?

In this premiere episode of Where AI Works, host Kartik Hosanagar is joined by Jonathan Halvorson, the Global SVP of Consumer Experience at Mondelēz International, which owns some of the most recognizable brands in snacking, including Oreo, Nabisco, and Cadbury. Together, they discuss how AI is transforming marketing and brand strategy, and explore some of the most pressing issues for business leaders, like the role of humans in the loop, and fears that AI could lead to more generic content. You’ll also hear specific case studies and concrete advice to help your organization steer clear of what Jonathan calls that “sea of sameness.”

Episode Highlights:

7:40 - Kartik explains how AI isn’t just about reducing costs but can actually lead to more compelling ad content and better outcomes.

14:23 - Jonathan stresses the importance of clearly defining a brand’s identity before utilizing AI tools, including the product’s visual elements, purpose, and core messaging.

17:14 - Jonathan shares details on a hugely successful Mondelēz campaign in India in which AI was used to generate personalized birthday songs for consumers.

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AI, Hardware, and the Future of Intelligent Systems

Saison 2 · Épisode 1

jeudi 26 juin 2025 • Durée 25:20

How can artificial intelligence not just transform industries but also create real business value? On this premiere episode of season two of Where AI Works, host Serguei Netessine is joined by Alan Lee, CTO of Analog Devices Incorporated, to discuss strategies for the practical deployment and monetization of AI. They explore how AI can enhance product development and predictive maintenance while addressing challenges like power efficiency and hardware constraints. Alan also shares how AI-powered innovations can open new revenue streams and competitive advantages, turning AI from a simple buzzword into measurable business outcomes. The conversation highlights the critical role of edge computing for real-time data processing as well as the cultural collaboration needed between technologists, data scientists, and even skeptics to unlock AI’s full potential. You’ll also hear Alan’s vision for a future where machine intelligence of some sort will exist everywhere, and his advice to other business leaders about when to proceed cautiously and when to go ‘all in’ when it comes to AI.

Episode Highlights:

10:13 - Alan discusses strategies for managing the cultural conflict that can arise within organizations when new technology is implemented.

14:26 - Alan shares a counterintuitive take on the tension between technologists and what he calls “AI skeptics” across different business units.

17:31 - Alan lays out his vision for the future; a world where machine intelligence of some kind will be ubiquitous and pervasive.

19:21 - Alan talks about the challenge of monetizing AI when it still hasn’t realized its full potential in helping us solve some of the world’s most pressing problems.

Host's Cut: Reflections on Season One

Saison 1 · Épisode 5

jeudi 12 juin 2025 • Durée 08:46

What happens when AI collides with the world of marketing? A seismic shift — but only for those ready to embrace the upheaval. On this recap episode of Where AI Works, host Kartik Hosanagar reviews the four compelling conversations that made up the show’s inaugural season. Jonathan Halvorson, Global SVP of Consumer Experience at Mondelēz International, kicked things off by emphasizing the impact of AI on content creation and media spend — and the importance of preserving brand distinctiveness in an AI-driven landscape. Accenture CMO Jill Kramer shared her personal journey from AI skeptic to champion, outlining a practical roadmap for reskilling marketing teams at scale. David Droga, founder of Droga5 and CEO of Accenture Song, challenged the creative industry to embrace AI not as a replacement, but as a way to elevate originality and move beyond mediocrity. Finally, Accenture’s Chief AI Officer Lan Guan highlighted the gap between AI investment and scaled execution, and stressed the critical need for trust and governance. Together, these voices deliver a powerful message to business leaders: to harness AI's true potential, you must act boldly, intentionally, and creatively.

Episode Highlights:

2:05 - Jonathan discusses the importance of embedding brand distinctiveness in any AI-generated content your company creates.

4:45 - David explains his provocative stance that not all creativity is worth saving.

6:52 - Lan spells out why trust and explainable AI are more important than ever due to the rise in agentic systems.

2:05 - Jonathan discusses the importance of embedding brand distinctiveness in any AI-generated content your company creates.

4:45 - David explains his provocative stance that not all creativity is worth saving.

AI at Scale: Revolutionizing Enterprise Strategy and Growth

Saison 1 · Épisode 4

jeudi 29 mai 2025 • Durée 24:17

Is your organization stuck on table stakes or starting to place more strategic bets when it comes to implementing AI? Are your employees still wrapping their heads around LLMs, or have they started experimenting with agentic AI? And what’s the competitive advantage you want your company to be famous for?

On this season finale episode of Where AI Works, host Kartik Hosanagar tackles those questions and more with the help of a woman who oversees more than 65,000 data and AI practitioners, and has helped her organization book more than 5.6 billion dollars worth of AI-related business in the past 18 months — Accenture’s Chief AI Officer, Lan Guan. Together, they break down the key trends shaping AI’s impact on enterprises, with Lan sharing insights from Accenture’s groundbreaking AI initiatives. You’ll hear specific examples of how AI-powered solutions are improving efficiency and automating workflows across sectors like financial services, oil and gas, and life sciences. Lan also shares her thoughts on which challenges the AI sector still needs to solve, including education, governance, and interoperability.

Episode Highlights:

7:10 - Kartik and Lan discuss how companies can cope with the “problem of plenty” in the AI space; the vast array of new software solutions on offer.

12:27 - Lan explains how companies need to ensure talent and data readiness to avoid the old “garbage in, garbage out” pitfall that has plagued AI implementation efforts in the past.

17:31 - Lan shares what she sees as the three roadblocks or challenges the industry faces in deploying large scale agent based systems in organizations.

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How AI Changes the Game for Creative Teams

Saison 1 · Épisode 3

jeudi 15 mai 2025 • Durée 25:40

It’s a controversial statement, especially coming from the founder of one of the most famous creative agencies in the world: “Not all creativity is worth saving.” But it’s with that bold declaration that this episode of Where AI Works begins.

This time, host Kartik Hosanagar is joined by David Droga, founder of Droga5, and current CEO of Accenture Song, for a thoughtful and insightful discussion about AI’s transformative impact on the creativity industry. Together, they tackle the question of whether AI is becoming a critical creative partner for agencies and their clients, or if it’s potentially a threat in certain sectors. They also explore David’s belief that AI could actually be an accelerator and enabler for creatives by eliminating what he calls the ‘mediocre middle’. Listen to the very end and you’ll hear about David’s uplifting and inspirational vision for the future of creativity, and why he thinks true creatives are more relevant in more places than ever, despite the rapid pace of technological change.

Episode Highlights:

9:20 - David explains why he feels not all creativity is worth saving, and how AI will “industrialize the imagination.”

13:32 - Kartik and David discuss how AI is causing business leaders to rethink roles and responsibilities within their organizations.

18:24 - David explains why he’s still bullish on creative people, but believes creative agencies need to adapt their business models.

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Balancing the Algorithm: How AI Is Reshaping Marketing

Saison 1 · Épisode 2

jeudi 1 mai 2025 • Durée 25:08

Where can AI have the biggest impact on business outcomes? How can you empower and encourage your employees to experiment with different use cases? What’s the potential role of agentic AI within your organization? Those are among the central questions in this episode of Where AI Works.

For this wide-ranging and comprehensive conversation, host Kartik Hosanagar sits down with Accenture’s Chief Marketing and Communications Officer, Jill Kramer, to discuss how AI is transforming marketing and how companies can adapt to these changes. Jill shares her journey from fear to embracing AI, emphasizing that curiosity and creativity are the key drivers of innovation. She also stresses the importance of “cohorts, communication, and use-cases” when upskilling and reskilling large teams, to ensure everyone is supported through the transformation. Listen to the very end and you’ll hear Jill’s most important piece of advice for any business leader who’s wrestling with the role of AI within their own organization.

Episode Highlights:

5:55 - Jill details the groundwork she did to position Accenture to be ready to take advantage of Gen AI.

12:02 - Jill explains how to empower employees to try new tools and embrace AI without leaving anyone behind.

19:14 - Jill shares her “cohorts, communication, use-cases” strategy for reskilling large

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People-Led, Tech-Powered: Walmart’s AI Job Shift

Saison 5 · Épisode 2

jeudi 9 avril 2026 • Durée 26:16

It’s a question that looms large for any business leader these days, but the stakes are even higher for those that manage massive workforces: as AI transforms the workplace, what happens to jobs and the people doing them?

On this episode of Where AI Works, host Matthew Bidwell speaks with Donna Morris, the Chief People Officer at Walmart, about what it means to introduce AI across one of the largest workforces on the planet; more than 2.1 million associates around the world. Morris explains the company’s “people-led, tech-powered” approach, where AI is used to augment employees rather than replace them. She also discusses the emergence of new roles like AI agent-builders , and explores the skills that matter most in an AI-driven workplace. While technical expertise is important, Morris argues that adaptability, communication, curiosity, and interpersonal skills will define the most successful employees in the years ahead. For leaders navigating this rapid change, the takeaway is simple: invest in people, build new skills, and be sure to bring your workers along for the ride.

Episode Highlights:

6:03 - Donna outlines how AI will reshape the workforce: some jobs will evolve, some will emerge—like AI “agent builders”—and some will disappear, making reskilling essential.

10:24 - Donna discusses the skills that matter most in an AI-driven workplace, emphasizing communication, adaptability, learning agility, and interpersonal skills.

22:30 - Morris discusses the human side of AI transformation, stressing the importance of transparency and communication as companies navigate uncertainty about how work will change.

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How AI is Reshaping Skills, Hiring, and Education

Saison 5 · Épisode 1

jeudi 26 mars 2026 • Durée 33:37

The way we think about jobs is changing. As artificial intelligence reshapes how work gets done, traditional roles and titles are giving way to something more fluid: a skills-based economy. But while organizations are moving quickly to redefine what they need, workers and educators are still catching up, creating a growing gap between the skills people claim to have and the capabilities employers truly value.

On this season premiere episode of Where AI Works, host Matthew Bidwell is joined by James Crowley, Global Products Industry Practices Chair at Accenture, and Eric Bradlow, Vice Dean of AI and Analytics at Wharton, to unpack the findings of the Wharton Accenture Skills Index. Drawing on analysis of millions of worker profiles and job postings, they explore how AI is accelerating demand for specialized expertise, domain knowledge, and judgment-driven work, while making generalized skills less important on their own. Their conversation also explores what this shift means for business leaders, educators, and employees alike, as AI transforms both how we work and how we learn. It turns out success may depend less on what you know today — and more on how quickly you can build the skills you’ll need tomorrow.

Episode Highlights:

6:22 - James explains how the Wharton Accenture Skills Index was built using an analysis of 150 million worker profiles and 100 million job postings.

13:25 - Eric reflects on why AI should be viewed as a learning accelerator, and why employers should invest in how quickly people can learn rather than in what they already know.

23:25 - James lays out why business leaders need to come up with a “taxonomy” for the skills they need, the skills their employees already have, and the ones they’ll need in the future.

Trust and Transactions: How Mastercard Is Doing AI Differently

Saison 3 · Épisode 3

jeudi 2 octobre 2025 • Durée 21:30

What happens when AI isn’t just an add-on or a nice-to-have, but becomes part of the backbone of global commerce? And how can agentic AI be implemented successfully in an ecosystem that’s historically treated bots as malicious or fraudulent actors?

On this episode of Where AI Works, host Peter Cappelli sits down with Greg Ulrich, the Chief AI and Data Officer at Mastercard, to explore how one of the world’s leading payment technology companies is embedding AI across its enterprise. From internal copilots and onboarding tools to its groundbreaking “Agent Pay” initiative, the company’s goal is to both improve productivity and to create secure, trusted systems that allow AI agents to carry out transactions on behalf of consumers and businesses alike. Their conversation also goes beyond the technology to highlight the leadership, cultural, and organizational shifts required to scale AI in such a highly regulated industry, and why cross-enterprise collaboration is as critical as the algorithms themselves.

Episode Highlights:

5:44 - Greg lays out how online shopping and search are being augmented with agentic AI to give customers greater flexibility without compromising security.

11:04 - Greg explains how Mastercard separates legitimate transactions from fraudulent ones, and the increasing role of AI in making that determination.

16:45 - Greg discusses the variety of agentic systems working within Mastercard and how they work together to provide a seamless experience for the end-user.

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Where AI Works: Conversations at the Intersection of AI and Industry – Détails, épisodes et analyse

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