Explorez tous les épisodes du podcast What's Next! with Tiffani Bova
| Titre | Date | Durée | |
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| 2025 Listener Favorite: Becoming Shatterproof with Tasha Eurich | 01 Jan 2026 | 00:29:17 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
As we approach the end of the year, I'm pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we're giving you another chance to revisit the stories, insights, and lessons you loved most in 2025!
This week, I'm excited to highlight an episode with Tasha Eurich.
Tasha is an organizational psychologist, leadership researcher and bestselling author known for her ability to blend science and real-world insight. Her TED Talks have garnered over 10 million views. She has been named one of the world's top three most influential coaches, the Changemaker of the Decade, and one of the top 30 Emerging Management Thinkers by Thinkers50. Her latest book, Shatterproof, combines cutting-edge research with a powerful personal narrative to offer a transformative roadmap for navigating uncertainty and building true mental toughness.
THIS EPISODE IS PERFECT FOR…leaders, professionals, and high achievers who are pushing themselves to keep going in a chaotic world and wondering why it's not working anymore.
TODAY'S MAIN MESSAGE…we've been taught to push harder when things get tough, but what if that's not the solution? In this conversation, Tasha returns to the podcast to discuss why traditional resilience practices may no longer be sufficient. Drawing on new research from her book Shatterproof, she introduces a powerful roadmap for navigating constant chaos without burning out. If you've ever hit your "resilience ceiling" or felt stuck in hustle culture with nothing to show for it, this conversation will help you reframe how to thrive without self-gaslighting or grinding yourself into the ground.
KEY TAKEAWAYS…
WHAT I LOVE MOST…Tasha's insight that "resilient people push through while ignoring their needs, but shatterproof people harness their challenges to meet them." That reframing is a game-changer.
Running Time: 29:16
Find Tiffani Online:
Find Tasha Online:
Tasha's Book: Shatterproof: How to Thrive in a World of Constant Chaos (And Why Resilience Alone Isn't Enough)
Resilience Quiz: | |||
| 2025 Listener Favorite: The Future of AI with Steve Lucas | 25 Dec 2025 | 00:28:45 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I'm excited to highlight an episode with Steve Lucas.
Steve is a seasoned executive with nearly 30 years of experience in enterprise software leadership. As the CEO of Boomi, he spearheads efforts to connect the world through a transformative technology platform. Previously, he was the CEO of Marketo and iCIMS. At Marketo, he transformed the company's sales, marketing, and product strategies, culminating in its 2018 acquisition by Adobe. At iCIMS, he introduced the Talent Cloud, enabling 40% of the Fortune 100 to hire millions of employees annually. Earlier roles included senior executive positions at Adobe, SAP, Salesforce, and BusinessObjects.
THIS EPISODE IS PERFECT FOR…business leaders navigating digital transformation, especially those eager to understand how AI will reshape organizations.
WHAT I LOVE MOST… Steve's reminder that in a world full of hype and disruption, trust is still the currency that matters most. No matter how powerful AI becomes, if people don't trust it—or the companies using it—it won't deliver value.
Running Time: 28:44
Find Tiffani Online:
Find Steve Online:
Steve's Book: Digital Impact: The Human Element of AI-Driven Transformation | |||
| Unlocking Your True Direction with Robert Glazer | 16 Oct 2025 | 00:24:26 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I'm joined by Robert Glazer. Robert is a #1 Wall Street Journal, USA Today, and international bestselling author, TEDx speaker, and the founder of Acceleration Partners, a $50M global partner marketing agency known for its award-winning culture. He is also the creator of Friday Forward, a weekly inspirational newsletter read by over 200,000 professionals in 60+ countries. And he has a new book out called The Compass Within.
THIS EPISODE IS PERFECT FOR…leaders, founders, and professionals who want to align their decisions with their core values and lead with greater clarity and authenticity.
TODAY'S MAIN MESSAGE…in fast-moving and uncertain times, it's easy to get pulled in different directions. Robert Glazer believes the antidote is grounding yourself in your values. Your "compass within" not only guides your personal and professional choices but also determines how you lead, build trust, and shape culture. By knowing what truly drives you, you'll make better decisions, connect more deeply with others, and avoid environments that drain your energy.
KEY TAKEAWAYS…
WHAT I LOVE MOST…Robert's reminder that many of us only realize our values when they're crossed—what he calls the "electric fence test." By identifying them earlier, we can make intentional choices that help us thrive instead of simply reacting when something feels wrong.
Running Time: 24:25
Find Tiffani Online:
Find Robert Online:
Robert's Book: The Compass Within: A Little Story About the Values That Guide Us
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| RELOAD: Diversity Drives Innovation with Frans Johansson | 18 Jan 2024 | 00:37:36 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I'm reflecting on a conversation I had with Frans Johansson a while back and want to share these valuable insights with you once again.
Frans is an author, entrepreneur, and the CEO of The Medici Group. He has inspired readers worldwide with his ideas on leadership and success, innovation, and diversity. His debut book, The Medici Effect, has been called "one of the most insightful books on managing innovation."
THIS EPISODE IS PERFECT FOR… anyone looking to find ways to stimulate innovation.
TODAY'S MAIN MESSAGE… there are two main themes rising around the world today: Innovation and Diversity and Inclusion. That is not by accident. If you are able to combine concepts, perspectives, and people from different backgrounds, from different industries and fields, and from different cultures, you can uncover new innovative ideas.
Don't get caught in the "we've always done it this way" trap or try to mimic another business model (the "Uber of X" or the AirBnB of Y"). Use your talents and ambition to try something new.
Keep producing. Put out another product if the first one fails. Keep going.
WHAT I LOVE MOST… in order to innovate, you need the best people – period. You will need those people to work together and collaborate regardless of race, gender, or religion.
Running time: 37:36
Find Tiffani Online:
Find Frans Online:
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| 2023 Listener Favorite: Elevating Your Organization Starts with Elevating Your Team with Robert Glazer | 04 Jan 2024 | 00:28:10 | |
Title: 2023 Listener Favorite: Elevating Your Organization Starts with Elevating Your Team with Robert Glazer Welcome to the What's Next! Podcast with Tiffani Bova. As we approach the end of the year, I'm pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we're giving you another chance to hear them in this series of 2023 listener-favorite episodes! This week, we're bringing back an episode with Robert Glazer. Robert is the Founder and Chairman of the Board of Acceleration Partners, a global partner marketing agency and the recipient of numerous industry and company culture awards, including Glassdoor's Employees' Choice Awards two years in a row. He is the author of the inspirational newsletter Friday Forward. He's also the #1 Wall Street Journal, USA Today, and international bestselling author of five books: Elevate, Friday Forward, How To Thrive In The Virtual Workplace, Moving To Outcomes, and Performance Partnerships. He is a sought-after speaker by companies and organizations around the world and is the host of The Elevate Podcast. THIS EPISODE IS PERFECT FOR… leaders who want to foster a culture of growth and anybody who is managing a virtual team. TODAY'S MAIN MESSAGE… the growth of an organization is proportionate to the growth of the individuals on the team. Just as much as leaders focus on business growth, they should focus on the growth of their employees who are on the ground doing the work. Robert breaks this down into four key elements: spiritual, intellectual, emotional, and physical. WHAT I LOVE MOST… the way that Robert manages employees against agreed-upon KPIs instead of sporadically checking in on small steps along the way. This gives his remote team autonomy and flexibility to achieve their goals and, ultimately, reinforces a culture of trust. Running Time: 28:10 Find Tiffani Online: Find Robert Online: Robert's Book: Elevate | |||
| 2023 Listener Favorite: Helping People Become Changemakers with Alex Budak | 28 Dec 2023 | 00:31:02 | |
Welcome to the What's Next! Podcast with Tiffani Bova. As we approach the end of the year, I'm pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we're giving you another chance to hear them in this series of 2023 listener-favorite episodes! This week, we're bringing back an episode with Alex Budak to talk about how to create positive change. As a social entrepreneur, UC Berkeley faculty member, and author of Becoming a Changemaker, Alex dedicates his life to helping people from all walks of life make a positive impact in their lives, careers, and communities. He co-founded StartSomeGood.com, a platform that breaks down the barriers that prevent people from enacting change. StartSomeGood.com has now helped over 1,000 changemakers in 50 countries raise over $12 million to catalyze new initiatives. He previously ran Sweden's leading social innovation incubator, Reach for Change, and worked at Change.org At UC Berkeley Haas, Alex puts his heart and soul into teaching students and executives from around the globe the mindset, leadership skills, and action steps required to become changemakers. He also serves as Executive Director of the Berkeley Haas Global Access Program and as a Faculty Director for UC Berkeley Executive Education programs. He has given lectures on changemaking, entrepreneurship, and leadership in venues ranging from Ukraine to Cambodia, LA to the Arctic Circle, and at the White House and UN agencies. THIS EPISODE IS PERFECT FOR… people who are looking to inspire change within their organizations, their communities, society at large, and most importantly, themselves. TODAY'S MAIN MESSAGE… everyone has the potential to be a changemaker, we just have to be willing to embrace the mindset and apply the concepts to a particular issue. Becoming a changemaker is a journey, and if you take the first step, you'll find that you can navigate and thrive amidst any uncertainty. WHAT I LOVE MOST… you can be a positive changemaker anywhere and everywhere you go! Running time: 31:02 Find Tiffani Online: Find Alex Online: Alex's Book: Becoming a Changemaker | |||
| 2023 Listener Favorite: The Consumer Psychology Behind Scarcity Mindset with Mindy Weinstein | 21 Dec 2023 | 00:30:38 | |
Welcome to the What's Next! Podcast with Tiffani Bova. As we approach the end of the year, I'm pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we're giving you another chance to hear them in this series of 2023 listener- favorite episodes! This week, we're bringing back an episode with Mindy Weinstein who shares her personal philsophy and corporate experience with consumer psychology. Mindy is the founder and CEO of Market MindShift, as well as a national speaker, trainer, and digital marketing strategist. She has worked with and trained companies of all sizes. Throughout her career, Mindy has trained such companies as Facebook, The Weather Channel, World Fuel Services, Hampton Products, Putman Media, and more. Other digital marketing agencies come to Mindy to learn the latest trends, concepts and methodologies. Mindy has been named as one of the top women in SEO and has presented at such conferences as Digital Summit, Pubcon, SMX, the SEJ Summit, and more. She is an Ask the SEO Expert columnist for SearchEngineJournal.com. Mindy has often appeared in the media, with television interviews that aired on Fox, NBC, and ABC as well as various other multimedia platforms. Mindy is the author of "The Power of Scarcity: Leveraging Urgency to Influence Customer Decisions" (McGraw Hill). She is also the host of Persuasion in Business, a podcast that dives into persuasion-related concepts and provides real-world applications for businesses. THIS EPISODE IS PERFECT FOR… anyone in consumer finance, marketing, retail, sales, or really any position where they work with others. TODAY'S MAIN MESSAGE… consumer psychology is about understanding and listening the thoughts and perspectives of your customers, so you have to keep an eye on the digital conversations happening on social media and online platforms, but you can't forget about the direct contact modes from the sales team and customer service representatives. WHAT I LOVE MOST… scarcity mindset is hardwired into the human mind, but we can harness our basic instincts and use this power for good to build community and make better decisions for ourselves! Running time: 30:37 Find Tiffani Online: Find Mindy Online: Mindy's Book: The Power of Scarcity | |||
| Navigating the World of AI with Josh Bersin | 14 Dec 2023 | 00:25:11 | |
Welcome to the What's Next! Podcast with Tiffani Bova. This week on the What's Next! Podcast, I have the wonderful privilege of welcoming Josh Bersin to the show. Josh is an analyst and thought leader specializing in the global talent market and the challenges and trends affecting business workforces around the world. He founded Bersin and Associates in 2001 to provide associated research and advisory services, a business he later sold to Deloitte. And then in 2019, he launched the Josh Bersin Academy, the world's first global development academy for HR and talent professionals. He's currently the CEO of its sister research and advisory firm, The Josh Bersin Company. He has a book called Irresistible: The Seven Secrets of the World's Most Enduring, Employee-Focused Organizations, which came out at the end of 2022, and introduces a new way to think about organizational design, employee engagement, and employee development. THIS EPISODE IS PERFECT FOR… leaders who want to develop their organizations and people in the midst of the changes happening in the workforce. Find Tiffani Online: Find Josh Online: Josh's Book: Irresistible: The Seven Secrets of the World's Most Enduring, Employee-Focused Organizations | |||
| RELOAD: Rising Up Against the Diminisher with Liz Wiseman | 07 Dec 2023 | 00:37:32 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I'm replaying a conversation with a guest I know you all love - Liz Wiseman.
Liz is the author of New York Times bestseller Multipliers: How the Best Leaders Make Everyone Smarter, The Multiplier Effect: Tapping the Genius Inside Our Schools, and Wall Street Journal bestseller Rookie Smarts: Why Learning Beats Knowing in the New Game of Work. Liz is also the CEO of The Wiseman Group, a leadership research and development firm and in 2017 she was #35 on the Thinkers50 list.
THIS EPISODE IS PERFECT FOR… anyone looking to improve their leadership skills and build better teams.
TODAY'S MAIN MESSAGE… some leaders are "diminishers," while others are "multipliers". The diminishers tend to get less than half of people's intelligence or capability; whereas, multipliers get all of it. But that's not all, there are also "accidental diminishers" - these are really well-meaning people trying to be good bosses but yet having a diminishing effect on those around them.
In this episode, Liz dives into these leadership styles and explores each one.
WHAT I LOVE MOST… being aware of the kind of leader you are will help you improve the way you communicate, manage, and inspire those around you to do their best work.
Running time: 37:32
Find Tiffani Online:
Find Liz Online:
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| RELOAD: Raising Customer Value in Your Business with Bill Macaitis | 30 Nov 2023 | 00:32:47 | |
Welcome to the What's Next! Podcast with Tiffani Bova. This week, I'd like to go back to a conversation I shared a while back with Bill Macaitis. Bill served as the go-to-market executive for three of the fastest growing SaaS companies: Slack, Zendesk, and Salesforce. He achieved five exits and now enjoys helping other companies achieve hyper-growth by leveraging his cumulative knowledge and helping build go-to-market playbooks and teams.
THIS EPISODE IS PERFECT FOR… anyone who is looking to turbocharge business performance.
TODAY'S MAIN MESSAGE… customer experience plays a bigger role than you think in your company's growth.
You have to start with two key things: 1) Understand the top reasons your company is recommended 2) Then….understand why it isn't.
Your brand is the sum of every customer touch point, which means everyone, whether they are a salesperson, a customer service agent, a marketer, or in an entirely different group – everyone must have a clear understanding of the value they bring to a customer's journey.
Once everyone is moving forward in the same direction, then it's a good time to discuss shared metrics and incentives.
WHAT I LOVE MOST… it's always helpful to put yourself in someone else's shoes. If you are in marketing, go on sales calls. If you are in sales, see what goes into creating the next lead generation campaign. Regardless of where you work in the company, listen in on customer service calls. When the entire company works together toward a shared goal, it will become more effective and the brand will be stronger for it.
Running time: 32:47
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Find Bill On Social: | |||
| What Every Entrepreneur Needs to Know with Catalina Daniels and James Sherman | 23 Nov 2023 | 00:28:21 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm thrilled to bring you an episode of What's Next! Podcast with a powerful duo, Catalina Daniels and James Sherman who are co-authors of Smart Startups: What Every Entrepreneur Needs to Know.
Catalina spent the first 17 years of her career at McKinsey, where she became a partner. She left McKinsey to become an entrepreneur and eventually an angel investor. She is a venture partner at Entrepreneurs Roundtable Accelerator, a prominent New York-based tech accelerator where she mentors U.S. entrepreneurs and helps non-U.S. entrepreneurs expand into the U.S.
James started his career at Bain as a consultant and then spent several years working in media with Time Inc. and Pearson. In 1997, he launched the Internet division of Martha Stewart Living. He then became a serial Internet entrepreneur and an active angel investor in New York startups. He's been a mentor to entrepreneurs and sits on the board of Harvard Business School's Alumni Angels of New York.
THIS EPISODE IS PERFECT FOR… anybody looking to gain some pearls of wisdom about entrepreneurship.
TODAY'S MAIN MESSAGE… entrepreneurship is a challenging journey and real experience from fellow founders is the most useful advice. Catalina and James interviewed eighteen HBS graduates and entrepreneurs who shared real-life experiences founding businesses. In this conversation, they share some of their findings - from the power of a great business model to strategies for scaling.
WHAT I LOVE MOST… using an ideation triangle to determine whether an idea is viable and assessing these criteria: size of the opportunity, relevant skills, and passion.
Running Time: 28:20
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Find Catalina Online:
Find James Online:
Catalina + James' Book: Smart Startups: What Every Entrepreneur Needs to Know
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| RELOAD: How Big Companies Can Act Small with Tendayi Viki | 16 Nov 2023 | 00:34:38 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week on the What's Next! Podcast, I'm bringing back a conversation with Tendayi Viki that I think is extremely valuable to re-listen to from time to time.
If you don't know Tendayi, he's an academic, the co-designer of Pearson's Product Lifecycle, which won the Best Innovation Program 2015 at the corporate Entrepreneur Awards in New York, and is on the shortlist for the Thinkers 50 Innovation Award. He's also a contributing writer for Forbes and is the author of The Corporate Startup: How Established Companies Can Create Successful Innovation Ecosystems.
THIS EPISODE IS PERFECT FOR… bigger companies who want to act like a startup.
TODAY'S MAIN MESSAGE… to act small, companies must first think about their innovation ambition.
The first step is to create an innovation thesis and understand your minimum viable ecosystem – maybe that means conducting a small workshop instead of jumping straight into a 2-day event. Second, become clear about key trends. Ask, who do we want to innovate for? Then, run through problems and challenges that could make life easier for your customer. Throughout the process, always measure everything against this question: Is this aligned with our innovation thesis?
As Tendayi says, "Figure out whether or not you have the right solution and then figure out whether or not you have the right business model."
WHAT I LOVE MOST… a reoccurring theme has swept over the podcast: embrace non-traditional diversity. Make sure the middle management, legal, and the MBAs are involved; build teams with diverse thinking styles; and get out of the ordinary environment to be creative.
Diverse teams create creative tension and avoid internal silos – all good things.
Running Time: 34:37
Find Tiffani Online:
Find Tendayi Online:
Tendayi's Book:
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| Master Speaking in the Moment with Matt Abrahams | 09 Nov 2023 | 00:26:39 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm thrilled to bring you an episode of What's Next! Podcast with Matt Abrahams that I know you're going to keep coming back to.
Matt is a leading expert in communication with decades of experience as an educator, author, podcast host, and coach. As a lecturer in organizational behavior at Stanford University's Graduate School of Business, he teaches popular classes in strategic communications and effective virtual presenting. He has a new book out called Think Faster, Talk Smarter.
THIS EPISODE IS PERFECT FOR… anyone who wants to improve their communication skills and learn how to better think on their feet in a conversation.
TODAY'S MAIN MESSAGE… most of our communication happens in the moment - not in a rehearsed presentation or a planned meeting. So how do you become a good speaker in the moment? Matt Abrahams breaks down the methodology behind it and gives practical tips and examples to learn how to master this important skill.
WHAT I LOVE MOST… the formula that Matt shares for giving a concise but memorable pitch. He shares a live example in the show, but these are the four sentence starters that can be applied every time: What if you could… So that… For example… And that's not all…
Running Time: 26:38
Find Tiffani on Social:
Find Matt Online: Think Fast, Talk Smart Podcast
Matt's Book: | |||
| RELOAD: Reconnecting to the Higher Purpose of Marketing with Raj Sisodia | 09 Oct 2025 | 00:30:08 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I'm reflecting on a conversation I had a while back with the delightful and purpose-driven Raj Sisodia. Raj is the FW Olin Distinguished Professor of Global Business and Whole Foods Market Research Scholar in Conscious Capitalism at Babson College, and Co-Founder and Co-Chairman of Conscious Capitalism Inc. He has a Ph. D. in Marketing from Columbia University and has published eleven books. He was named one of "Ten Outstanding Trailblazers of 2010" by Good Business International, and one of the "Top 100 Thought Leaders in Trustworthy Business Behavior" by Trust Across America for 2010 and 2011. He is on the Board of Directors at The Container Store and a trustee of Conscious Capitalism Inc.
THIS EPISODE IS PERFECT FOR…people searching for their personal purpose in the work they do each day.
TODAY'S MAIN MESSAGE…in this episode, Raj uncovers the unmet need for conscious capitalism in contemporary business. We discuss ethics in business and marketing, purpose, value, and true happiness. This is not something mutually exclusive from business and capitalism, but the way Raj explains it, something that is vitally a part of the business ecosystem and indispensable to building a worthwhile and successful brand.
WHAT I LOVE MOST…Raj's journey from marketing to uncovering a true passion that seeks to make business more conscientious, impactful and valuable to society.
Running time: 30:08
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Find Raj Online:
Raj's Books: Conscious Capitalism Field Guide
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| RELOAD: How Habits Create Repeat Customers with Nir Eyal | 02 Nov 2023 | 00:29:36 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm bringing back an interview with Nir Eyal, author of Hooked: How to Build Habit-Forming Products. Nir is an entrepreneur and has taught at Stanford School of Business.
THIS EPISODE IS PERFECT FOR… companies who want to change consumer behavior.
TODAY'S MAIN MESSAGE… most of what you do throughout the day is because of a habit, the impulse to behave with little or no conscious thought. You choose Google as your search engine out of habit, don't you? If you are a business owner, you want to make sure that your product is what consumers use because of a habit. When you understand how to create habits, you can generate a tremendous amount of economic and customer value and keep customers coming back.
Of the four steps that define a habit — trigger, action, reward, and investment — the investment phase is the most critical. It is in this phase where the company gets the user to do something that increases the likelihood of returning.
How do you get repeat customers?
It is no longer about traditional advertising. It is more about exposure. Exposure has to be a new and exciting user experience that understands the customers' wants and needs.
WHAT I LOVE MOST… if you want to start understanding your customer's psychology, understand their emotional triggers. Every customer has a pain point usually associated with a negative emotion, like fear, loneliness, uncertainty, or boredom. Your product has to scratch that user itch and alleviate it through every successive interaction.
Running time: 29:36
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Find Nir Online:
Nir's Book: | |||
| Use Language to Increase Your Impact with Jonah Berger | 26 Oct 2023 | 00:25:18 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
Settle in for an exciting episode of the What's Next! Podcast with Jonah Berger. Jonah is a Wharton School professor and internationally bestselling author of Magic Words, Contagious, Invisible Influence, and The Catalyst. Millions of copies of his books are in print in over 35 countries around the world.
He's also a world-renowned expert on natural language processing change, word-of-mouth influence, consumer behavior, and why things catch on. He's published over 80 articles in top-tier academic journals and teaches one of the most popular online courses.
But I think one of my favorite things about Jonah, and this is a first for a guest on this show, is that his work was actually a Jeopardy question. It said, "Jonah Berger says this three-word person-to-person interaction works ten times better than traditional ads. What is it?" The answer was "word of mouth." How fitting!
THIS EPISODE IS PERFECT FOR… anyone who wants to take greater power of language and words.
TODAY'S MAIN MESSAGE… language matters. It can motivate others, impact the way they feel, and lead to action. In this conversation, Jonah addresses the hot topic of large language models and how machines will change communication. But he also takes it back a few steps and reminds us that at the core of any type of communication is an understanding of what drives human behavior.
WHAT I LOVE MOST… Jonah's practical breakdown of the use of the word "should" versus "could." He shares a study that found that those who were asked what they could do instead of what they should do found more creative solutions. This is a small but powerful example of how important language is.
Running Time: 25:18
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Find Jonah Online:
Jonah's Book: | |||
| RELOAD: Time of Day Matters with Dan Pink | 19 Oct 2023 | 00:37:44 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm bringing a fan-favorite episode with the awesome Dan Pink. Dan is the author of six books, including When: The Scientific Secrets of Perfect Timing. Thinkers50 named Dan one of the Top 15 Business Thinkers in the World, and his TED talk The Puzzle of Motivation is one of the 10 most-watched TED talks of all time.
THIS EPISODE IS PERFECT FOR… anyone looking to improve their likelihood of success in both their personal and professional lives.
TODAY'S MAIN MESSAGE… did you know that a book about timing decisions didn't exist until Dan Pink wrote it in early 2018? When you think about it, we make multiple "when" decisions in our life: When should I exercise during the day? When should I start a product? When should I quit a project? When should I quit my job?
Dan's diligent research into the foundation behind our "when" decisions led him to discover that people mostly disregard the question of when and instead focus on what and who and how.
WHAT I LOVE MOST… breaks are more important than you think. We need to start thinking about breaks as part of our performance not a deviation from performance.
Running time: 37:43
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Find Dan Online:
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| RELOAD: View Business Like a Rainforest (When More is Not Better) | 12 Oct 2023 | 00:42:20 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm thrilled to air a Reload episode with the wonderful Roger Martin.
In 2017, Roger was named the world's #1 management thinker by Thinkers50, a biannual ranking of the most influential global business thinkers. He is a trusted strategy advisor to the CEOs of companies worldwide including Procter & Gamble, Lego, and Ford. He is also a Professor Emeritus at the Rotman School of Management at University of Toronto where he served as Dean from 1998-2013, Academic Director of the Michael Lee-Chin Family Institute for Corporate Citizenship from 2004-2019 and Institute Director of the Martin Prosperity Institute from 2013-2019. In 2013, he was named global Dean of the Year by the leading business school website, Poets & Quants. His newest book is When More is Not Better: Overcoming America's Obsession with Economic Efficiency.
THIS EPISODE IS PERFECT FOR… leaders looking to find a productive balance between purpose and profits.
TODAY'S MAIN MESSAGE… Roger and I discuss his new book and the history of American economics. For the first 200 years of the American economy, we witnessed a truly impressive performance and the economic life of the average American family got better. But, in recent decades, growth in the economic prosperity of the average family in America has slowed to a crawl. At the same time, the prosperity of America's richest families has grown to a level never seen before. This combination of the stagnation of the average family and the enrichment of the richest Americans threatens American democratic capitalism. Roger provides a unique viewpoint on what has changed and why the helpful pursuit of efficiency has turned into a damaging obsession. He also begins to lay out how to bring about more productive balance.
WHAT I LOVE MOST… getting the opportunity to talk to Roger about a phenomenon that has become more apparent than ever in recent months!
Running Time: 42:20
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Find Roger Online:
Roger's Book: | |||
| Be the Leader Who Creates a Speak-Up Culture with Stephen Shedletzky | 05 Oct 2023 | 00:26:56 | |
Welcome to the What's Next! Podcast with Tiffani Bova. My guest this week is speaker, coach, and advisor Stephen Shedletzky - or "Shed." Shed helps leaders build trust, foster psychological safety, and empower others to speak up. He spent over a decade working with Simon Sinek, helping to create an inspired and safe world for all. Shed is the author of the new book Speak-Up Culture: When Leaders Truly Listen, People Step Up. THIS EPISODE IS PERFECT FOR… leaders who are ready to up their listening skills and want some practical advice. TODAY'S MAIN MESSAGE… a key tenet of good leadership is creating a culture for people to be heard. In this episode, Shed offers wisdom that leaders can use to truly (operative word) listen and make the entire team feel comfortable to speak up. WHAT I LOVE MOST… Shed references this fascinating idea from comedian Craig Ferguson: "Does this need to be said? Does it need to be said now? Does it need to be said by me?" Leadership is not just about the things you say, it's also about amplifying the voices of the people around you. There may be a scenario where something needs to be said and it needs to be said now but not by you. Learning to navigate a moment like this and spotlighting the person who can speak best on a matter is a powerful skill! Running Time: 26:56 Find Tiffani on Social: Find Shed Online: Shed's Book: | |||
| Use Your Time with Intent with Lisa Bodell | 28 Sep 2023 | 00:24:28 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week on the What's Next! Podcast, I'm joined by Lisa Bodell, one of my very first guests on the podcast.
Lisa is all about simplification and productivity. She is the founder and CEO of FutureThink, a company that uses simple techniques to help organizations embrace change and increase their capability for innovation. She's got two bestselling books, Kill the Company and Why Simple Wins.
THIS EPISODE IS PERFECT FOR… anybody feeling like they're in a productivity rut.
TODAY'S MAIN MESSAGE… there's a big difference between spending time and investing time. We seldom define the purpose of things and, more frequently, just dive straight into "the what." This way of operating influences so many things, how teams are organized, the way that meetings are conducted, and even whether teams work remotely or in person. Lisa says the people who are truly productive will use time as an investment and have a clear sense of purpose behind the work.
WHAT I LOVE MOST… building a culture where stopping something is viewed as important as starting something. Lisa shares the example of a client that has incorporated this into their strategic planning with a slide dedicated to things that will be eliminated in order to make space for things that are more of a priority.
Running Time: 24:28
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Lisa's Books:
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| RELOAD: Technology and Being Human with Arianna Huffington | 21 Sep 2023 | 00:28:02 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm replaying a conversation with a guest I was so honored to have on the show. Arianna Huffington is an author, mother, and businesswoman, most notably known as the co-founder and former editor-in-chief of The Huffington Post. She is also the founder and CEO of Thrive Global.
Most recently, Arianna has written Thrive and The Sleep Revolution. But what you may not know about Arianna is that she has a Master's Degree in Economics from Cambridge and was a candidate for California governor. She's been named one of the Most Influential Women in Media and one of the Most Powerful Women in Business.
THIS EPISODE IS PERFECT FOR… those hesitant about the future.
TODAY'S MAIN MESSAGE… we're at a very interesting time in history – one that is currently being shaped in new ways every day. The next 20 years won't look anything like today. But of course, 20 years ago doesn't look anything like today either.
We cannot predict what the future holds, but as Arianna says, we're at an inflection point. Careers are no longer linear. Passion and purpose have stronger meanings than ever before, and change is happening faster than humans can keep up.
Arianna is concerned about our addiction to devices because data shows it makes us less empathetic. More and more people are ditching devices for real connection, which means putting phones away for dinners and seeing friends in person instead of over a video call. Arianna calls this "thrive mode."
WHAT I LOVE MOST… as I've gotten older, I've realized that giving back and reflecting on my life is more important than I ever thought. In a tech-consumed world, Arianna warns that we need balance. The interconnectedness we appear to have doesn't hold weight compared to investing in relationships. Giving back and providing value is what gives us a full life.
Running Time: 28:01
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Find Arianna Online: | |||
| Burn the Boats to Unleash Your Full Potential with Matt Higgins | 14 Sep 2023 | 00:30:47 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I'm sharing an inspiring LinkedIn Live conversation I had with Matt Higgins.
If you don't know Matt, he is the co-founder and CEO of the private investment firm, RSE Ventures. He has led the business of two NFL teams (Jets and Dolphins), been a guest shark on Shark Tank, spearheaded the rebuilding of the World Trade Center site as COO, and is now the author of a new book, Burn the Boats: Toss Plan B Overboard and Unleash Your Full Potential.
THIS EPISODE IS PERFECT FOR… anybody who wants to boldly and courageously unlock the next level of their potential.
TODAY'S MAIN MESSAGE… anxiety, imposter syndrome, negative self-talk - these are just a few of the things that keep many people in their comfort zones, avoiding their dreams and aspirations. Matt has learned how to confront these things in his own life and vulnerably shares the lessons he's learned so others can do the same.
WHAT I LOVE MOST… we often talk about failure in the past tense because we want to keep it safe. In this conversation and in his book, Matt unveils moments that were challenging or didn't go as planned for him with honesty.
Running Time: 30:46
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Find Matt Online:
Matt's Book: Burn the Boats: Toss Plan B Overboard and Unleash Your Full Potential
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| RELOAD: Finding Your Place in Social Media with Guy Kawasaki | 07 Sep 2023 | 00:37:33 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm thrilled to bring back a special episode of What's Next! Podcast where I capture a frank conversation with my friend and fellow Hawaiian, Guy Kawasaki. He's the Chief Evangelist at Canva, a brand ambassador for Mercedes-Benz, and an Executive Fellow at the Haas School of Business. He is also the author of The Art of the Start, The Art of Social Media, Enchantment, and nine other books.
THIS EPISODE IS PERFECT FOR… anyone who wants to up their social media game.
TODAY'S MAIN MESSAGE… even for an expert, there is still room to learn. Guy is dedicated to making a difference via social media every day by pushing the envelope and learning as he goes.
In the world of social media, we both believe that you have to be thoughtful with your posts. The days of simply showing up are over. You can't just tweet once and call it a day. Video has to be better. Graphics have to be better.
Guy, however, takes a more aggressive approach. He's comfortable posting about politics and difficult conversations that seemingly don't relate to his brand. He's less risk-averse and is willing to take chances on social media.
I, on the other hand, will craft a Tweet and not hit send. I won't Tweet something if the content doesn't represent my "brand," if the intention isn't correct, or if it doesn't add value. I am more cautious.
There's no right or wrong way to approach social, just choices. Guy believes social media is similar to life: error correction and experimentation.
WHAT I LOVE MOST… Guy focuses on making a difference. He doesn't look back – he pushes forward to keep learning, experimenting, and growing. This forward-thinking is something we can all learn from.
Running Time: 37:32
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Find Guy Online | |||
| Using Mental Models to Drive Transformation with Mark Bonchek | 31 Aug 2023 | 00:30:51 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm thrilled to welcome back someone who was one of my first dozen guests when I launched the What's Next! Podcast.
Mark Bonchek is the Founder and CEO (Chief Epiphany Officer) of Shift Thinking. His mission is to enable leaders and organizations to adapt and thrive in a world of discontinuity, disruption, and exponential change. That's what we're going to talk about today.
THIS EPISODE IS PERFECT FOR… anyone interested in how thinking is tied to transformation.
TODAY'S MAIN MESSAGE… mental models are how we process the information around us - not what we're thinking about, but the way in which we think. Assessing mental models offers a huge amount of insight into the deeper "why" questions and is how companies like Starbucks, Patagonia, and Apple were built.
WHAT I LOVE MOST… companies that are seeking exponential growth won't achieve it by multiplying their inputs. Understanding mental models to see what's at the core is the tool that can unlock that next level.
Running Time: 30:50
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| Well-Being as a Leadership Strategy with Mark Crowley | 02 Oct 2025 | 00:26:28 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I'm joined by Mark Crowley. Mark is a best-selling author with 25 years in the competitive financial services industry. He rose to national roles, earning Leader of the Year for his emotionally connected, heart-and-mind balanced approach that drove exceptional performance and employee growth. His book, Lead from the Heart, which I love and highly recommend, disrupted conventional management with research proving that traditional methods undermine employee experience. Now taught in 11 universities, it ignited a global movement for humane leadership. In his latest book, The Power of Employee Wellbeing, he advances this vision even further.
THIS EPISODE IS PERFECT FOR…leaders, managers, and executives who want to unlock better performance by focusing on employee well-being.
TODAY'S MAIN MESSAGE…too many organizations still approach leadership as a numbers game, chasing productivity with surveys, perks, or technology. Mark Crowley challenges that thinking, showing why true performance stems from how people feel at work. When leaders prioritize well-being—through connection, trust, and emotional awareness—they create teams that are not only more engaged but also more productive.
KEY TAKEAWAYS:
WHAT I LOVE MOST…Mark reframes leadership around a simple but overlooked truth: people's feelings fuel their performance. I love his reminder that when leaders invest in genuine care and connection, they unlock a new depth of commitment and energy.
Running Time: 26:27
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Find Mark Online:
Mark's Book: The Power of Employee Well-Being: Move Beyond Engagement to Build Flourishing Teams | |||
| The Simple Ways to Be a Customer Experience Expert with Shep Hyken | 24 Aug 2023 | 00:31:47 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
I'm excited to bring back an episode with my friend Shep Hyken.
Shep is a NY Times and WSJ bestselling author of multiple books, including Moments of Magic, one of my favorites. He's a customer service expert and a keynote speaker. He works with companies who want to build loyal relationships with their customers and employees by delivering fantastic customer experiences.
THIS EPISODE IS PERFECT FOR… anyone in customer service and customer success organization and leaders who wake up every day focused on improving customer experience.
TODAY'S MAIN MESSAGE… the only thing that's going to separate one company from the next is the experience that a customer has with a brand. It will no longer be about product and price – customer service and customer success will carry as much, if not more, weight than price in purchase decisions. Customer-focused companies make sure everyone on the team knows their value to the customer, even if they work behind the scenes.
Leaders have to define what the customer service experience is going to look like, and they have to live it: communicate it, train it, and serve as the role model. Make sure you hire people with a personality that matches the character of the company; you can train for everything else. Once you have the right people, make sure every member of your team is "service-aware," which means understanding how your touch point matters to the customer.
WHAT I LOVE MOST… be more convenient. Be easier to do business with, and no matter what, create a frictionless experience for your customers – that's what they will remember.
Running Time: 31:46
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| Tapping Into Experience Innovation with Allen Adamson | 17 Aug 2023 | 00:26:30 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm thrilled to bring you an episode of What's Next! Podcast with a distinguished branding expert, Allen Adamson.
For the past several years, Allen has been an adjunct professor at New York University's Stern School of Business, where he also serves as the brand expert in residence at Berkeley Center for Entrepreneurship.
His previous books, including Brand Simple and, most recently, Shift Ahead, are used as textbooks in higher education business programs nationwide.
His latest book, Seeing the How, spotlights companies that have radically changed working life as usual by identifying and reimagining a whole new way to provide an overall better customer experience.
THIS EPISODE IS PERFECT FOR… marketers who want to reimagine the customer experience.
TODAY'S MAIN MESSAGE… delivering a satisfactory product is no longer a strong enough competitive advantage. In a sea of competition, Allen argues the way to stand out is to provide an exceptional customer experience. He details 8 lenses that will reveal the areas where a company can stand out.
WHAT I LOVE MOST… you can't rely on customers to spearhead your innovation. Although surveys can provide meaningful insight, most customers don't know how their life could be better. Instead, Allen suggests offering ideas to customers and then assessing their feedback.
Running Time: 26:29
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Allen's Book:
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| RELOAD: Using Data to Predict the Future of Business with Peter Fader | 10 Aug 2023 | 00:33:46 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week on the What's Next! Podcast, I'm looking back at a conversation I had with Peter Fader, professor of Marketing at the Wharton School of the University of Pennsylvania and the co-founder of Zodiac.
Peter's expertise centers on the analysis of behavioral data to understand and forecast customer shopping and purchasing activities. His insights are reflected in his great book, Customer Centricity.
Customer centricity is one thing. Using customer lifetime value as a corporate valuation metric is an entirely different thing. Peter and several of his students produced some groundbreaking research recently which is turning Wall Street's quarterly predictions on their head. Peter and his team analyzed Dish Networks, Overstock.com, Wayfair and Blue Apron using the public data provided to investors. They came up with company valuations that within 3-5% difference of the forecasts Wall Street was making.
Next, as a fun academic exercise, his students created forecasts for the next 4 quarters using various statistical methods. Peter compared his students' numbers to Dish's quarterly numbers and noticed two things: (1) the students were within .5% of the number that Dish announced, and (2) the Wall Street analysts were off by about 10%.
His hope is that the CFO will be just as interested in this bottom-up analysis, and it will create a dialogue with the marketers that just ordinarily doesn't happen.
THIS EPISODE IS PERFECT FOR… anybody who wants to learn how to use customer lifetime value (CLV) as a corporate valuation metric.
TODAY'S MAIN MESSAGE… Peter and his current and former students are doing tremendous work calculating CLV and what it means for companies' future growth potential. One groundbreaking way the team is discovering this economic value is by understanding how Wall Street forecasts a company's worth in the stock market by looking at the data rather than using intuition, which is often how Wall Street analysts are doing their job.
WHAT I LOVE MOST… Peter's work shows—through raw data—that companies truly need to master customer lifetime value. As customer experience becomes an emphasis for many companies, understanding which customers to focus on will become even more important. It isn't possible to deliver high-touch, high-value customer service to everyone. Brands must become much more prescriptive in who they serve and with what level of support.
Running Time: 33:45
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Peter's Book:
Peter's Article: How Wharton Marketing Students Beat Wall Street Analysts at Their Own Game
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| The Journey to Digital Transformation with David Rogers | 03 Aug 2023 | 00:31:42 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm thrilled to bring you an episode of What's Next! Podcast with David Rogers.
David is an expert on digital transformation and a member of the faculty at Columbia Business School. As the Director of Executive Education programs on digital business strategy and on leading digital transformation, he has taught over 25,000 executives through his programs in New York City, Silicon Valley, and online.
He is also the author of five books and is releasing another in September 2023 called The Digital Transformation Roadmap, which follows his landmark bestseller, The Digital Transformation Playbook, which has been translated into over a dozen languages.
THIS EPISODE IS PERFECT FOR… business leaders who want to harness effective transformation and innovation strategies across organizations.
TODAY'S MAIN MESSAGE… 70% of companies attempting digital transformation are failing. David presents the five barriers that are repeatedly holding companies back: vision, priorities, experimentation, governance, and capabilities. Those who confront these barriers head-on will unlock successful transformation.
WHAT I LOVE MOST… the reminder that innovation will not happen without people at every level of the organization being empowered to contribute.
Running Time: 31:41
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Find David Online:
David's Book: The Digital Transformation Roadmap
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| RELOAD: The Jazz Ensemble of Innovation and Reinvention with Josh Linkner | 27 Jul 2023 | 00:33:46 | |
Welcome to the What's Next! podcast with Tiffani Bova.
I'm thrilled to bring back a conversation with Josh Linkner that I believe is extremely timely in our tech-driven world.
Josh is a five-time tech entrepreneur and hyper-growth CEO, two-time New York Times Bestselling author, top-rated keynote speaker, and founding partner of Detroit Venture Partners.
Josh lives at the intersection of tech and advertising. In this episode, we explore how this intersection includes hacking, reinvention, and creativity.
THIS EPISODE IS PERFECT FOR… anyone who wants to hear a different perspective on innovation as Josh reveals the common threads he found among law enforcement and cybersecurity professionals about how they approach problem-solving and change.
TODAY'S MAIN MESSAGE… innovation is creativity directed productively. It's not a copycat company or idea but uncovering greatness in otherwise nondescript pieces of stone.
WHAT I LOVE MOST… Josh was adamant that you don't have to end a whole company's history to start a new one. He says big ideas and creativity are often combinations of little ideas strung together in a compelling way.
Running time: 33:46
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| Letting Go of Work's Grip on Your Life with Simone Stolzoff | 20 Jul 2023 | 00:29:36 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm thrilled to bring you an episode of What's Next! Podcast with workplace expert, Simone Stolzoff.
Simone started his career as an independent journalist and consultant. He was formerly the design lead at the global innovation firm IDEO. He regularly works with leaders—from the Surgeon General of the United States to the Chief Talent Officer at Google—on how to make the workplace more human-centered. Simone also has a new book out called, The Good Enough Job.
THIS EPISODE IS PERFECT FOR… people at any level of an organization asking themselves how they can pursue meaningful work without letting it take over their lives.
TODAY'S MAIN MESSAGE… there's a societal push to conflate work and identity, but is this the true measure of success? Simone challenges this path and presents his ideas on being fulfilled by work while also investing in things outside of a career path.
WHAT I LOVE MOST… Simone predicts that in the age of AI, maintaining "self-complexity" will become crucially important. The hobbies, activities, and socialization we engage in outside of work will not only benefit us personally but also bring an irreplaceable human element to the workplace.
Running Time: 29:35
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Simone's Book: | |||
| RELOAD: How to Not Be Blindsided by Innovation with Jim Harris | 13 Jul 2023 | 00:35:51 | |
Welcome to the What's Next! podcast with Tiffani Bova.
This week we're revisiting a conversation with Jim Harris, author of Blindsided: How to Spot the Next Breakthrough that Will Change Your Business Forever. Jim is a principal at Strategic Advantage and has 20 years of experience as a professional speaker and consultant. Jim speaks internationally at more than 40 conferences per year on essential topics such as creativity, innovation, customer relationships, strategic planning, and environmental leadership.
THIS EPISODE IS PERFECT FOR… innovative thinkers.
Innovation is coming here. Our professional lives are different than they were five years ago; our personal lives are drastically different they were ten years ago. How you approach change will determine your success.
If you don't want to be blindsided, pay attention to your systems and processes and keep the younger employees involved in strategy. Remember, diversity goes way beyond gender.
Choose a team of bright people and create job opportunities. Innovation ultimately means that everything gets lighter, faster, and cheaper, and that's ok.
TODAY'S MAIN MESSAGE… change happens and if you want to keep up — whether that's with social media, viral videos, staying agile, going direct to consumer, etc. — you're going to have to figure out a way to be current.
Think about Tesla's integrated solutions: they have energy solutions, power walls, and cars. It's more than filling one need. It's about finding innovative methods to solve multiple problems via one platform.
WHAT I LOVE MOST… no matter how these conversations start, it comes back to being sure that we're focusing on the right things. It's not about thinking and talking; it's about execution and putting your product in the hands of your customers.
A PIECE OF ADVICE… create an ecosystem to bring your idea to fruition. People don't work in a vacuum; it's about the power of the whole, especially the employees.
Running time: 35:50
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Find Jim on Social: | |||
| Create Great Presentations by Telling Stories with Nancy Duarte | 06 Jul 2023 | 00:26:08 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
On this week's episode, I'm welcoming back Nancy Duarte, who I have nicknamed "the storyteller of the Valley" (the Valley being Silicon Valley).
Nancy is a communications expert who's been featured in Fortune, Forbes, Fast Company, Wired, Wall Street Journal, New York Times, and on CNN. Her firm, Duarte Inc., is the largest design firm in Silicon Valley as well as one of the top women-owned businesses in the area. It's the global leader behind some of the most influential visual messages in business and culture, creating more than a quarter of a million presentations. As a persuasion expert, she has cracked the code for effectively incorporating story patterns into business communications. She's written five best-selling books and is ranked #1 on the list of the World's Top 30 Communication Professionals. Her TED Talk, The Secret Structure of Great Talks, has over 3 million views. THIS EPISODE IS PERFECT FOR… anybody at any level who wants to learn how to tell a data story in a way that will inspire action.
TODAY'S MAIN MESSAGE… most of us are sifting through data to identify challenges and opportunities. But how do we effectively present our findings? Nancy has spent years studying what makes a persuasive presentation and shares what has discovered.
WHAT I LOVE MOST… even if you're the speaker, the audience should be the center of your presentation because if they don't understand or get on board, your idea will ultimately fail.
Running Time: 26:07
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Find Nancy Online:
Nancy's Books and TedTalk: HBR Guide to Persuasive Presentations
The Secret Structure of Great Talks
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| RELOAD: Inside the Tornado of Disruption with Frits van Paasschen | 29 Jun 2023 | 00:35:19 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm thrilled to bring back an episode of What's Next! Podcast with Frits van Paasschen, a seasoned global executive and author of the book, The Disruptors Feast.
With 30 years of experience, Frits has a unique perspective on the current trends that impact businesses around the world. Frits served as the CEO of Starwood Hotels and Resorts, CEO at Coors Brewing Company, and have held several management positions at Nike.
THIS EPISODE IS PERFECT FOR… anyone who wants practical lessons on how to lead when change broadsides a company.
TODAY'S MAIN MESSAGE… in this episode, Frits shares how he handled disruption by changing from the inside out as the CEO of Starwood when AirBnB started and the CEO of Coors when the craft beer industry launched.
WHAT I LOVE MOST… Frits' mindset that sometimes the best way to deal with disruption is to disrupt right back.
Running Time: 35:18
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Frits' Book: | |||
| Bringing Humanity Back to Work with Seth Godin | 22 Jun 2023 | 00:33:31 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm welcoming back a good friend and a fan-favorite on the What's Next! Podcast, Seth Godin. In this episode, I'm sharing our recent LinkedIn Live chat.
Seth is the author of 20 books that have been bestsellers around the world and have been translated into more than 40 languages. He writes about the post-industrial revolution, how ideas spread, marketing, quitting, leadership, and–most of all–changing everything. His latest book is The Song of Significance: A Manifesto for Teams.
You might be familiar with his books Linchpin, Tribes, The Dip, and, my favorite, Purple Cow. In addition to his writing and speaking, Seth founded both Yoyodyne and Squidoo.
His blog, which you can find simply by typing 'Seth' into Google, is one of the most popular in the world. Seth is in the Guerrilla Marketing Hall of Fame, the Direct Marketing Hall of Fame, and most recently, the Marketing Hall of Fame.
THIS EPISODE IS PERFECT FOR… anyone who feels like we've largely lost the human element in our organizations.
TODAY'S MAIN MESSAGE… the role of the leader has gotten fuzzy over the years. The key responsibility is not to be the conduit between the stock market and the stock options but to create an environment that is generative and attracts people who can create an impact.
WHAT I LOVE MOST… the distinction Seth makes between managers and leaders. He says managers use power and authority to tell people what to do while leaders explore the liminal state between here and there. Being a leader, that's the difficult part.
Running Time: 33:30
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Find Seth Online:
Seth's Latest Book: The Song of Significance: A New Manifesto for Teams | |||
| The Power of Emotionally Intelligent Teams with Vanessa Druskat | 25 Sep 2025 | 00:30:57 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I'm joined by Vanessa Druscat. Vanessa is an associate professor at the Peter T. Paul College of Business and Economics at the University of New Hampshire. As an internationally recognized leadership and team performance expert, she advises leaders and teams at over a dozen Fortune 500 and Fortune Global 500 companies. She has a new book out called The Emotionally Intelligent Team.
THIS EPISODE IS PERFECT FOR…anybody who wants to unlock stronger collaboration, cohesion, and performance in their organizations by building emotionally intelligent teams.
TODAY'S MAIN MESSAGE…teams don't thrive just because the right people are in the room. They thrive when leaders create the conditions for connection, trust, and continuous improvement. In this conversation, Vanessa Druskat shares what decades of research reveal about emotionally intelligent teams and discusses how to transform a group of individuals into a high-performing, collaborative team.
KEY TAKEAWAYS…
WHAT I LOVE MOST…Vanessa's reminder that emotionally intelligent teams aren't just "nicer" to work in, they're more effective. Taking time to build connection and belonging is a performance multiplier.
Running Time: 30:57
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Find Vanessa Online:
Vanessa's Book: The Emotionally Intelligent Team: Building Collaborative Groups that Outperform the Rest | |||
| RELOAD: Disruptive Innovation & Playing to Your Strengths with Whitney Johnson | 15 Jun 2023 | 00:33:17 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week we're bringing back a fan-favorite episode of the What's Next! Podcast with Whitney Johnson. Whitney was recognized as one of the world's most influential management thinkers in 2015, was a finalist for the Top Thinkers on Talent at the biennial Thinkers50 ceremony in London, and is best known for her work on driving corporate innovation through personal disruption. She's the author of the critically acclaimed Disrupt Yourself, one of Tiffani's favorite books.
THIS EPISODE IS PERFECT FOR… anybody who wants to learn how to harness change and meet disruption head-on.
TODAY'S MAIN MESSAGE… disruption is bound to happen at work and in your personal life. There are ways to adapt to change so you (and your company) aren't left behind as the rest of the world moves forward.
WHAT I LOVE MOST… the idea that sometimes leaders need to disrupt themselves to kick-start innovation inside of their company.
Running Time: 32:46
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Find Whitney on Social: | |||
| Empathy in a Post-Pandemic Workplace with Heather McGowan | 08 Jun 2023 | 00:28:21 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm thrilled to bring you an episode of What's Next! Podcast with a leading voice on the Future of Work, Heather McGowan.
Heather's groundbreaking approach to learning has made employees more fulfilled and innovative, leaders more potent and empathetic, and businesses more effective at reaching their goals in a rapidly evolving market.
Her new book is called The Empathy Advantage, which she wrote with her coauthor, Kris Shipley.
THIS EPISODE IS PERFECT FOR… anybody who wants to lead with empathy and infuse it into their culture.
TODAY'S MAIN MESSAGE… during the pandemic, we saw a natural rise in empathy in professional settings - we were compassionate, we checked in on each other, we were human - and it worked. We sustained strong performance and economic growth, only seeing a decline in the post-pandemic quarters. Heather digs into what exactly we tapped into during the pandemic and explains why we need to bring that type of empathy back.
WHAT I LOVE MOST… the reminder to show empathy toward the leaders we're expecting it from. Many of them were brought up in a very different environment than the one in which we're asking them to lead and they were rewarded for behaviors that we're now punishing.
Running Time: 28:21 Find Tiffani on Social: Find Heather Online: Heather's Book: | |||
| RELOAD: The Intersection of Innovation and Disruption with Lisa Bodell | 01 Jun 2023 | 00:34:43 | |
Welcome to the What's Next! Podcast with Tiffani Bova. This week I'm thrilled to bring back an episode of What's Next! Podcast with Lisa Bodell. Lisa is a globally recognized innovation leader, futurist, and CEO of futurethink. As an expert on the topic of change, she is also the author of two best-selling books: Why Simple Wins (2016), and Kill the Company: End the Status Quo, Start an Innovation Revolution (2012). Lisa serves as a global council member of the World Economic Forum and is a frequent contributor to Forbes and Harvard Business Review. THIS EPISODE IS PERFECT FOR… leaders thinking about disruptive innovation. TODAY'S MAIN MESSAGE… innovation doesn't come down to creating something new. That's fairly easy. For innovation to be disruptive, it needs to be productive and valuable. WHAT I LOVE MOST… ideas are everywhere. It's what you do with those ideas that make them special. Running Time: 34:42 Find Tiffani on Social:
Find Lisa on Social: | |||
| A New Way of Decision Making with Atif Rafiq | 25 May 2023 | 00:30:43 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week on the What's Next! Podcast, we're talking to Atif Rafiq, the first Chief Digital Officer in the history of the Fortune 500.
Atif has worked in Silicon Valley and the Fortune 500 for over the past 25 years. After rising through digital native companies like Amazon, Yahoo, and AOL. Atif held C-suite roles at McDonald's, Volvo, and MGM Resorts. He oversaw thousands of employees as a global PNL owner, transformation, and innovation leader. Atif was the first Chief Digital Officer at McDonald's.
He has recently released a book titled Decision Sprint.
THIS EPISODE IS PERFECT FOR… leaders who want to learn how to make business decisions strategically and confidently.
TODAY'S MAIN MESSAGE… many problem-solving strategies are outdated and, frankly, ineffective for our modern world. Atif looks at how teams can collaborate and use an upstream approach to lead innovation with powerful solutions.
WHAT I LOVE MOST… the decision tables are set way in advance of the decision point. Setting up the right structure and creating alignment across your teams and organization will help set the stage for drama-free decisions. Running Time: 30:43 Find Tiffani on Social: Find Atif Online: Atif's Book: | |||
| RELOAD: Mental Models of Customer-Centricity with Mark Bonchek | 18 May 2023 | 00:32:46 | |
Welcome to the What's Next! podcast with Tiffani Bova.
This week, I have the pleasure of bringing back an insightful conversation with Mark Bonchek. Mark is the Founder and Chief Epiphany Officer of Shift Thinking. He leads organizations to make the shift from incremental to exponential growth and to achieve transformational change so that they can more effectively compete in their market, engage their customers, and organize their teams.
THIS EPISODE IS PERFECT FOR… anybody willing to reimagine their business framework to create industry disruption.
TODAY'S MAIN MESSAGE… we seldom look past the surface of a business model. But every business creating waves in the market is creating a strategy around the deeper layer, the mental model.
WHAT I LOVE MOST… you don't need to get rid of everything to transform your business. It might just be a matter of gaining a better understanding of your mental model.
Running Time: 32:46
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| RELOAD: Storytelling in Business with Nancy Duarte | 11 May 2023 | 00:32:45 | |
Welcome to the What's Next! podcast with Tiffani Bova.
This week on the podcast, I'm looking back to a conversation I had with Nancy Duarte. Nancy is a communications expert who's been featured in Fortune, Forbes, Fast Company, Wired, Wall Street Journal, New York Times, and on CNN. Her firm, Duarte Inc., is the largest design firm in Silicon Valley as well as one of the top women-owned businesses in the area. It's the global leader behind some of the most influential visual messages in business and culture, creating more than a quarter of a million presentations.
As a persuasion expert, she has cracked the code for effectively incorporating story patterns into business communications. She's written five best-selling books and is ranked #1 on the list of the World's Top 30 Communication Professionals. Her TED Talk, The Secret Structure of Great Talks, has over 1 million views.
THIS EPISODE IS PERFECT FOR… anyone wanting to learn how to use stories to make real connections.
TODAY'S MAIN MESSAGE… creating real connections in a B2B situation goes beyond PowerPoint or pitching off of a slide deck. It ultimately comes down to doing your research, asking the right questions, and not wasting anyone's time.
WHAT I LOVE MOST… stories as an empathy builder that create a bond between people and brands.
Running Time: 32:45
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| Beyond Disruption with Renée Mauborgne | 04 May 2023 | 00:31:54 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm thrilled to share a LinkedIn Live chat with a guest whose book has changed the way we look at business growth.
Renée Mauborgne is the co-author of Blue Ocean Strategy, which has sold more than 4 million copies. She is also a fellow and a professor of strategy at INSEAD. She is also the co-director of the INSEAD Blue Ocean Strategy Institute.
I'm really excited about Renée's new book Beyond Disruption, written with her co-author, Chan Kim. I got an early copy of it, and it's fantastic!
THIS EPISODE IS PERFECT FOR… anybody who is thinking about how to stand out from their competition as well as anybody who has adopted the Blue Ocean Strategy and is eager to take it a step further.
TODAY'S MAIN MESSAGE… market disruption is the go-to strategy for business growth, but it can be reckless and destructive for others in the path. Renée presents a different strategy that she calls nondisruptive creation, or entering new markets without any displacement at all.
WHAT I LOVE MOST… leaders pursuing nondisruptive creation will not only set their business up for success but will inherently create social good through this thoughtful approach.
Running Time: 31:53
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| Where Is AI Leading Us? with Mitch Joel | 27 Apr 2023 | 00:28:25 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm thrilled to bring you an episode of What's Next! Podcast with Mitch Joel.
Mitch Joel is the Co-Founder of ThinkersOne, a platform that empowers companies with personalized and bite-sized thought leadership from the best thinkers in the world.
He's written two amazing books, which I love. His first was Six Pixels of Separation, named after his successful blog and podcast, and is a business bestseller. His second book, CTRL ALT Delete, was named one of the best business books of 2013 by Amazon.
THIS EPISODE IS PERFECT FOR… anybody wondering what the rapid rate of AI implementation means for organizations and the future of the work.
TODAY'S MAIN MESSAGE… there's no doubt we are living through an exponential shift in technology and we're seeing AI inject itself into every domain of our workflows. While some fear it will make many jobs obsolete, Mitch sees it as an aid for creativity and accessibility.
WHAT I LOVE MOST… any great technology works best when it's invisible to the public or the consumer. The organizations who are implementing AI successfully aren't the ones who are talking it about, they're the ones who are just doing it (and probably have been for some time).
Running Time: 28:25 Find Tiffani on Social: Find Mitch Online:
Mitch's Book: Six Pixels of Separation
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| RELOAD: How to Handle Everyone Owning Customer Experience with Tamara McCleary | 20 Apr 2023 | 00:33:16 | |
Welcome to the What's Next! Podcast with Tiffani Bova. This week, we're replaying an exciting conversation with guest, Tamara McCleary. Tamara is an international branding expert, a technology futurist, and the CEO of Thulium. She was named the #1 Most Influential Woman in MarTech by B2B Marketing, and ranked by LeadTail as the 3rd most mentioned person on Twitter by CMOs. THIS EPISODE IS PERFECT FOR… anyone intrigued by the potential AI has to revolutionize the future of commerce. TODAY'S MAIN MESSAGE… people have changed, expectations have changed, and the future of retail, artificial intelligence, and customer success is changing daily. WHAT I LOVE MOST… how Tamara fits marketing, AI, customer experience, and 3D-printed shoes into one conversation! It's fascinating how all of these components fit together. Running Time: 33:15 Find Tiffani on Social Media: Find Tamara on Social Media: | |||
| Rethinking Operational Efficiency with Nick Sonnenberg | 13 Apr 2023 | 00:27:40 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm thrilled to bring you an episode of What's Next! Podcast with Nick Sonnenberg.
Nick Sonnenberg is an entrepreneur, WSJ Bestselling Author, Inc. columnist, and guest lecturer at Columbia University. He's the Founder and CEO of Leverage, a leading operational efficiency consultancy that helps companies implement the CPR Business Efficiency Framework defined in Nick's book, Come Up for Air.
Before founding Leverage, Nick spent eight years working as a high-frequency trader on Wall Street, where he developed a love for efficiency.
THIS EPISODE IS PERFECT FOR… leaders who want to pinpoint areas of inefficiency in their organizations.
TODAY'S MAIN MESSAGE… the lack of organized systems and clear training on tools is a source of inefficiency for many companies but isn't something that is given much attention. Creating order across the organization creates valuable time - as much as an extra business day per week - for more focused and productive work.
WHAT I LOVE MOST… Nick's strategy to view the time on a calendar like a heat map. Instead of doling out each hour equally, Nick suggests identifying which times are most productive and allocating those to the things that require the most brain power.
Running Time: 27:40
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Nick's Book: | |||
| RELOAD: The Secret to Thinking like Leonardo Da Vinci with Michael Gelb | 18 Sep 2025 | 00:30:57 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I'm reflecting on a conversation I had a while back with world-famous juggler, Michael Gelb. Michael is the world's leading authority on the application of genius thinking to personal and organizational development. He is the author of 16 books including How to Think Like Leonardo Da Vinci, Innovate Like Edison and Discover Your Genius. Michael's books have been translated into 25 languages and have sold more than one million copies.
THIS EPISODE IS PERFECT FOR… anyone and everyone wanting to approach life with genius and mastery.
TODAY'S MAIN MESSAGE… Michael Gelb breaks down how we too can think like innovation master and genius, Leonardo Da Vinci. It is a conceptual roadmap that is sure to change how you approach work and life. Confidence and a desire to find the beauty of truth will change how you approach and learn from failure and continue to feed your curiosity. Moreover, as a world-famous juggler, Michael also shares how we can keep multiple balls in the air ourselves, and how we can solve problems quickly and efficiently.
WHAT I LOVE MOST… Michael's motto of maintaining the curiosity of a child with the focus of a grown-up.
Running Time: 30:57
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| RELOAD: Three Days with a Shark with Naomi Simson | 06 Apr 2023 | 00:34:48 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm thrilled to bring back a conversation of the What's Next! Podcast with Naomi Simson.
Naomi has held corporate careers in marketing with Apple, IBM, Ansett and KPMG before founding RedBalloon, an online marketplace for experiences, in 2001. RedBalloon now sits within Big Red Group, which she co-founded in 2017.
Naomi is known as an entrepreneur and business leader, and media commentator for business owners. She's a regular panelist on ABC The Drum and is a best-selling author, podcaster, and speaker. You might recognize her from Shark Tank Australia, where she was the 'Red Shark.'
THIS EPISODE IS PERFECT FOR… anyone who wants a peek at what Naomi's life is like. After spending three days with her, I know I had to invite her to the show!
TODAY'S MAIN MESSAGE… it's about doing your best work. It doesn't matter if you're starting a business in your 20s, in your 60s, or even if you're making a pivot in your current career. Naomi teaches how important it is that fear doesn't stop you. Look at the long journey ahead and take responsibility for the life you want.
WHAT I LOVE MOST… Naomi's personal motto–if it's meant to be, it's up to me. This clearly spells out her work ethic, her personality, and the reason why she's a role model to so many.
Three days with a Shark taught me to continually question and re-assess my roles. What can she teach you?
Running Time: 34:47
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| Thriving in the Midst of Uncertainty with Gabriella Rosen Kellerman | 30 Mar 2023 | 00:26:08 | |
Welcome to the What's Next! Podcast with Tiffani Bova.
This week I'm thrilled to bring you an episode of What's Next! Podcast with Dr. Gabriella Rosen Kellerman
Gabriella has served as Chief Product Officer and Chief Innovation Officer at BetterUp, head of BetterUp Labs, founding CEO of LifeLink, and an advisor to healthcare, coaching, and behavior change technology companies.
Gabriella is trained in psychiatry and fMRI research and holds an MD with honors from Mount Sinai School of Medicine and a BA summa cum laude from Harvard University. Her work has been published and featured in The Atlantic, Harvard Business Review, Forbes, and many more. She is also the author of Tomorrowmind.
THIS EPISODE IS PERFECT FOR… organizations seeking to foster greater resilience and creativity in their teams.
TODAY'S MAIN MESSAGE… when the going gets tough, there's a natural inclination to retreat to our foxholes and safe places. Gabriella suggests we can prepare for these moments by learning and teaching our teams skills for resilience. The result is a powerful trickle effect: resilient leaders encourage resilient employees, and resilient employees create a competitive advantage for the organization.
WHAT I LOVE MOST… the path before us does not revolve around any one single change. It's not about a pandemic or recession. The work to be done is preparing for the entire body of challenges rather than reactively responding to each one that we encounter.
Running Time: 26:07
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| RELOAD: Mastering the New Marketing Mindset for Tomorrow's Consumers with Raja Rajamannar | 23 Mar 2023 | 00:34:10 | |
Welcome to the What's Next! podcast with Tiffani Bova.
This week I am thrilled to be bring back an insightful conversation I had with Raja Rajamannar! For this special episode, I'm sharing my February, 12th LinkedIn Live chat with the Chief Marketing & Communications Officer for Mastercard, and President of the company's healthcare business.
Raja joined Mastercard in 2013, bringing with him more than 25 years of experience as a global executive, managing large P&Ls and driving business transformation across multiple industries and geographies. Raja served as Chief Transformation Officer of the health insurance firm Anthem (formerly WellPoint). He helped craft the company's new business direction and strategy, managed its $11 billion Medicare Advantage business, and led large M&A initiatives for the company. Prior to that, he also served as Chief Innovation & Marketing Officer and Chief Executive of International Operations at Humana. Raja is consistently recognized globally as a highly innovative and transformational leader with a deep expertise in Marketing, Data, and Digital technologies. Some of his recent accolades include: Global Marketer of the Year award by the World Federation of Advertisers, top 5 "World's Most Influential CMOs" by Forbes, top 10 "World's Most Innovative CMOs" by Business Insider, and inductee to The CMO Club Hall of Fame. He has also been recognized as one of AdWeek's most tech-savvy CMOs. He recently assumed the honorary role of President of the World Federation of Advertisers. Raja has also been recognized by ANA Educational Foundation as the Marketer of the Year in 2019. THIS EPISODE IS PERFECT FOR… anyone developing a career in marketing, anyone seeking to understand how rapidly marketing is evolving, and anyone wanting to know how to get ready for this dramatic shift.
TODAY'S MAIN MESSAGE… Raja shares his own journey as well as his insight on how technology has continually evolved in the last several decades and how marketing has had to change with it, evolving through four significant stages. What happens next in the fifth stage, or Fifth Paradigm as he puts it, will not be an evolution, but a revolution. Almost everything about how marketing is done today, including the very notion of a brand itself, will require a complete re-imagination. Raja shares the forward-thinking ways all businesses must rethink their entire marketing landscape to remain relevant and be successful.
WHAT I LOVE MOST… Raja's assertion that trust will be one of the biggest differentiators between brands, and that the key to trust will be to demonstrate your purpose and belief in it, and then boldly and consistently act with purpose to earn that trust!
Running time: 33:47
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Raja's Book: Quantum Marketing | |||