VUX World - Kane Simms | My Podcast Data

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https://deepgram.com/vuxworld
52 partages
https://www.stitcher.com/podcast/vux-world
46 partages
https://tunein.com/podcasts/Technology-Podcasts/VUX-World-p1102017/
46 partages

https://twitter.com/deepgramai
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https://twitter.com/symbldotai
6 partages
https://twitter.com/nickschwab
2 partages

https://www.linkedin.com/company/deepgram
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https://www.linkedin.com/company/symbldotai
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https://www.linkedin.com/in/kanesimms/
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The generative AI platform that's revolutionising business growth, with Noam Fine

jeudi 16 janvier 2025 • Durée 01:00:12

This episode features Noam Fine, co-founder and CEO of Hear.ai. Noam is a serial entrepreneur with multiple exits, having most recently founded Over.ai, which was acquired by Vonage in 2019.

In this conversation, we delve into the transformative potential of generative AI in the contact center. Not for automating conversations with customers, but for turning these conversations into insights. Insights that can lead to tremendous improvements in customer experience, and business growth.

We explore how generative AI can enable new mindsets and move beyond incremental improvements, fundamentally reshaping the way organisations approach customer service and support.

At the heart of the conversation is the concept of the "Customer Value Exchange" (CVX) - the idea of turning contact centers from traditional cost centers into strategic value centers that can provide invaluable insights to drive business growth.

We discuss the details behind the hear.ai platform and how it leverages a unique blend of small and large language models, as well as fine-tuned models, to achieve reliability and cost-efficiency in analysing customer interactions.

This episode offers a glimpse into the transformative power of generative AI in the contact center industry, showcasing how innovative solutions like the Here AI platform can redefine the customer experience landscape and drive tangible business impact.

Visit Noam's LinkedIn - https://www.linkedin.com/in/noamfine/

Read our 15 AI Trends in Customer Experience 2025 - https://vux.world/customer-experience-trends-2025/?utm_source=vux&utm_medium=Podcast&utm_campaign=Trends2025

Be sure to check out hear.ai - https://www.linkedin.com/company/hear-ai/posts/?feedView=all

Sign up to the VUX World Newsletter - https://vuxworld.typeform.com/to/Qlo5aaeW?typeform-source=www.linkedin.com

Sign up to our Substack - https://kanesimms.substack.com?utm_source=navbar&utm_medium=web

Hosted on Acast. See acast.com/privacy for more information.

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Navigating CX: Lean, AI, and Customer-Centric Transformation

mardi 14 janvier 2025 • Durée 01:04:18

Join us as we dive into the evolving landscape of customer experience with Alannah Martin, Value Owner at Ovo Energy.

From applying Lean Six Sigma principles to tackling inefficiencies, to scaling conversational AI for real-world impact, we explore how technology and human-centric design drive innovation in service industries. Discover the secrets behind successful chatbots, operational alignment, and reducing cognitive load for both customers and employees.

Whether you’re a CX enthusiast or an automation advocate, this episode is packed with actionable insights and forward-thinking strategies for the new age of customer engagement.

Hosted on Acast. See acast.com/privacy for more information.

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The revolution in AI processors with Robert Hallock at Intel Corporation

jeudi 19 septembre 2024 • Durée 51:57

In this episode, we explore the rapidly evolving world of #AI processors; the firepower that makes everything from training, inference and processing possible. We’ll uncover what makes these AI processors so unique and crucial in today’s tech landscape. From CPUs, GPUs and NPUs to Intel’s latest innovations. Learn how these chips work, the importance they have, and why they’re in such high demand globally. Featuring exclusive insights from leading experts at Intel, this podcast is your gateway to understanding the silicon that’s shaping our future.

This episode is sponsored by Intel® Core Ultra processors and the Intel vPro® platform. Elevate your business with AI-powered PCs from Intel full of enhanced features like improved productivity, enhanced battery life, and integrated Arc graphics.

Supercharge your company today. Discover more: https://intel.ly/3A3Ziwq

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Unleash the real power of DialogFlow, with Rob Lubow, CMO, Botcopy

jeudi 4 août 2022 • Durée 01:04:51

Botcopy is a Google Cloud Partner that augments the workflow and usability of DialogFlow, making the front end messenger interface customisable. We're joined by CMO, Rob Lubow to discuss the what, how and why of DialogFlow augmentation, plus some deep discussions on AI ethics, cognitive bias and the future of the economy and society in an increasingly AI-mediated world.

00:00 Introduction and presenting VUX World @ VOICE22 Presented by Kore AI

Find out more at https://voicesummit.ai/agenda

03:54 What is botcopy?

06:28 The idea behind botcopy

13:38 Front end UI for chatbots

17:30 Pre empt customer needs

20:40 Educating the market Vs being found

29:10 Effect AI has on the economy and businesses

37:30 AI taking over peoples jobs

42:30 Gradual or noticeable changes?

45:35 Cost saving vs social values

52:45 Cognitive bias

58:28 Bullsh*t Man

1:04:14 Outro

Find out more at https://www.botcopy.com

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Automate the mundane, elevate the humane, with Muddu Sudhakar, CEO, Aisera

mercredi 27 juillet 2022 • Durée 53:38

Niche player in Gartner's 2022 Magic Quadrant for enterprise conversational AI platforms, Aisera has been making moves to bring the best AI service experience to market. We're joined by Aisera CEO and investor, Muddu Sudhakar, to discuss the Aisera philosophy for AI mediated service provision and how it enables enterprises to get the best out of their human resources.

Hosted on Acast. See acast.com/privacy for more information.

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The rise of digital humans, virtual influencers and branded avatars, with Danny Tomsett, CEO, UneeQ

mardi 26 juillet 2022 • Durée 01:01:49

There's a reason why the digital human market is forecast to reach $527 billion by 2030. And it's not all about the metaverse. One of the companies leading the digital human charge is UneeQ, and we're joined by CEO, Danny Tomsett, to dive into the rising trend of digital humans, branded avatars, virtual influencers and more. We'll discuss how and where digital humans are and will be used, the value they add to users, customers and businesses, as well as how you can get started on your digital human journey.

Check out -

https://digitalhumans.com/

https://iamsophie.io/

www.uneeq.com

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Conversation design maturity with Braden Ream, CEO, Voiceflow

jeudi 21 juillet 2022 • Durée 01:20:33

Braden Ream is the CEO of the rapidly growing conversation design platform, Voiceflow. Braden and his team spend their days working to understand how conversation designers work, and what they need. Needless to say, he’s worked with countless conversation design teams and is perfectly placed to highlight some observations on what the best conversation design teams in the world do well. You’ll learn the signs of conversation design maturity as well as pointers on how to improve your practice.

Hosted on Acast. See acast.com/privacy for more information.

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You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker

mercredi 20 juillet 2022 • Durée 49:06

Orlando Gadea is the Global VP Customer Experience Transformation at Stanley Black & Decker, Inc, with over 6 years experience in managing conversational chatbots. Orlando joins us to share why you’ll probably build your first chatbot twice.

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How Rabobank uses conversational AI with Stefan Bijkerk

jeudi 14 juillet 2022 • Durée 59:03

Rabobank is one of the leading banks in The Netherlands. Join Stefan Bijkerk, Data-analyst & Conversational AI Specialist, Rabobank, to learn all about the use cases and channels used by Rabobank’s AI assistant to serve its customers and the business value it brings. Learn how Rabobank approaches identifying use cases and taking ideas from concept to production, as well as conversation design best practices for the banking industry.

**Presented by Deepgram**

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

Hosted on Acast. See acast.com/privacy for more information.

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How Empire Today uses conversational AI with Philip Bennett

mercredi 13 juillet 2022 • Durée 57:51

Philip Bennett is the Customer Service Operations Manager at Empire Today, the USA’s largest direct-to-consumer shop-at-home flooring provider. Philip joins us to share case studies on how Empire Today is using conversational AI to improve customer experience and business outcomes. We’ll chat about what’s working, what’s not, and how a ‘traditional’ business can apply emerging technology and fuel its transformation efforts.

**Presented by Deepgram**

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

Hosted on Acast. See acast.com/privacy for more information.

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