Volunteer Plain Talk – Détails, épisodes et analyse

In the conclusion to part 1, Wes, who began his new job as manager of volunteer services in December 2019 and as the new head of volunteer services, had to almost immediately send volunteers, ones he didn't get to know well, home. In part 2 of this interview, Wes chats about his experiences, including:

• Difficult conversations
• The hardest thing he's had to do as a volunteer manager. (and it's not what you might expect)
• Rounding on volunteers, building that relationship
• Diversity and Inclusion
• Example of intergenerational success
• That "third place" where volunteers are free to bond with one another
• After the past two years, where is volunteerism headed?
• Technology-what can it do for us?
• Clear desk, clear mind
• What Wes would love to see "in a perfect world"
• What volunteer managers really want
• Why we need each other
• Are our problems so different from one another's?

Wes' bio:
I was born and grew up in the panhandle of Florida, just north of some of the most beautiful beaches in world. My first job at local radio station found me while in high school. (Believe me, as a shy kid, radio was the last thing I expected to work in!). After 13 years, I transitioned into my first volunteer leadership position at a small hospital on Florida's gulf coast. It was there my love for this field truly took off. I moved into nonprofit multi-state event volunteerism for a short while before finding my current position with a large health system covering Northeast Tennessee and Southwest Virginia. Here, I manage the volunteer programs for four hospitals, including the system's flagship medical center and only children's hospital. The job didn't start out the way I planned, with the COVID-19 pandemic beginning shortly after. Nevertheless, it has been an experience full of possibilities and new and exciting challenges to overcome. I like to consider myself a "helper to the helpers," serving those who give so selflessly of their time and energy to move our mission forward. I can't wait to see what lies ahead for volunteerism, not just in my small corner of the world, but for all of us who are fortunate enough to call this field home. If you have any questions or would just like to connect, my email is rwesrichardson@gmail.com.

Wes began his new job as manager of volunteer services in December 2019 and as the new head of volunteer services, had to almost immediately send volunteers, ones he didn't get to know well, home. In part 1 of this interview, Wes chats about his experiences, including:

• That initial shock.
• The suspension and not knowing what would ultimately happen.
• How do you introduce yourself and say, "Hi, BTW, stay home."
• Nurturing the personalities you've not gotten to know yet.
• Am I the bad guy?
• Involve the volunteers in everything you can, like training.
• Make volunteers feel like they're still here.
• How a former career may have helped-what skills transferred over.
• A forced rebuild.
• New protocols.
• Eliminate roles or find adjacent roles.
• Change management.
• Volunteers "aging out."
• The challenging conversations-sandwich anyone?

Wes' bio:
I was born and grew up in the panhandle of Florida, just north of some of the most beautiful beaches in world. My first job at local radio station found me while in high school. (Believe me, as a shy kid, radio was the last thing I expected to work in!). After 13 years, I transitioned into my first volunteer leadership position at a small hospital on Florida's gulf coast. It was there my love for this field truly took off. I moved into nonprofit multi-state event volunteerism for a short while before finding my current position with a large health system covering Northeast Tennessee and Southwest Virginia. Here, I manage the volunteer programs for four hospitals, including the system's flagship medical center and only children's hospital. The job didn't start out the way I planned, with the COVID-19 pandemic beginning shortly after. Nevertheless, it has been an experience full of possibilities and new and exciting challenges to overcome. I like to consider myself a "helper to the helpers," serving those who give so selflessly of their time and energy to move our mission forward. I can't wait to see what lies ahead for volunteerism, not just in my small corner of the world, but for all of us who are fortunate enough to call this field home. If you have any questions or would just like to connect, my email is rwesrichardson@gmail.com.

In this episode, Corina Sadler shares her thoughts on volunteer managers' personal and professional development. Listen in as Corina talks about:

• Looking outside the box for training to skillset
• Developing a professional story
• Using social media to recruit by not recruiting
• Creating your own content
• Why professional volunteer manager organizations are vital
• Steps to creating a niche volunteer manager peer group

About Corina: 

Corina Sadler, CVA, is Volunteer Resources Supervisor for the City of Plano, Texas “Volunteers in Plano” department and she has spent 15 years in local government. Corina and her team support staff in engaging 10,000 volunteers a year. In 2019 she received a national IMPACT Award from the Association of Leaders in Volunteer Engagement (AL!VE) for displaying exemplary leadership in the field. She is a committee member of Council for Certification in Volunteer Administration, e-Volunteerism, AL!VE and the Texas Volunteer Management Conference. Ms. Sadler holds a Bachelor's Degree in Gerontology and Nonprofit Management along with certificates in nonprofit marketing and governance.  

Interested in training with Corina? You can catch her September 29 with NOVAA and October 2 at the Colorado Conference on Volunteerism. Where will she be next? Connect with Corina on LinkedIn [https://www.linkedin.com/in/corinasadler/] or Instagram @CorinaInPlano to keep in touch. She hopes to see a bit of YOUR volunteer engagement story online.

In this episode, Samantha and Sydney talk about starting their own organization and share their insights on:

• making volunteering social through packing parties 
• innovative ways to procure in-kind donations
• how to use meaningful stats verses volunteer hours
• using social media effectively
• the importance of testimonials
• utilizing networking 
• using gamification to get the word out
• how students’ view of volunteering has drastically changed
• how students view leadership without “adults” in charge
• how students view social responsibility
• why creativity is critical to engaging students and the future of volunteering

Please see Balance Boxes for more information and to donate: https://www.freetorunfoundation.org/balanceboxes
Instagram: https://www.instagram.com/balanceboxesnp/

About Samantha and Sydney:
Samantha Feinberg started Balance Boxes when she was a Sophomore at Deerfield High School (2020). She is very passionate about Balance Boxes and helping underserved children. Samantha explained that, “Sydney and I, developed this idea when the COVID-19 outbreak began. We were looking for a way to help youth in need and we had the time to brainstorm. We believed that Balance Boxes would benefit a plethora of children, both academically and socially.” Beyond Balance Boxes Samantha is involved in, Student Congress (Domestic Bills Research Captain), Human Rights Club, Model United Nations, Teens Stand Against Trafficking (Ambassador and Founder of IL chapter), The North Suburban Legal Aid Clinic Student Board (Founding Member and Event Chair), The Holocaust Teen Executive Committee-USHMM (Secretary), The IL Holocaust Memorial Museum Teen Board, Deerfield High School’s Israel Club, DECA, JUF's Voices, Learn2Be Mathematics Tutor, Deerfield High School Genocide Commemoration Planning Day Committee, and Voters of Tomorrow (Legislative Outreach Coordinator). Samantha stated, “I am so excited to see the direction Balance Boxes takes me and how it makes a difference in many lives.”
Sydney Holubow started Balance Boxes when she was a Junior at Deerfield High School (2020). She decided to become a founder of Balance Boxes because she felt a strong passion for giving back to the community. and people around her. Sydney said, “I lived in Chicago when I was younger and the wage gap is very apparent. Samantha and I strongly believe in giving children equal opportunities and we feel that Balance Boxes is a great way to give underprivileged children a great start.” Sydney Holubow is very passionate about STEM and has been on the planning committee of GirlCon Chicago for two years. GirlCon is a one-day tech conference created FOR high school girls in tech BY high school girls. Sydney is also am an advocate feminist. She started a local chapter of Girl Up at her school, uniting girls to change the world. Additionally, she does many other clubs at her school. Sydney is super excited to put her energy into Balance Boxes

Listen in as Dr. Corinne Devin, Navy officer, accomplished leader and passionate volunteer speaks about her experience volunteering overseas and gives timely tips for elevating volunteer manager leadership. In this episode, Corinne chats about:

• ·       The challenge in stepping outside our comfort zones
• ·       How volunteers can help other volunteers with real time advice
• ·       How volunteer mentors help the organization
• ·       Why listening to criticism is important
• ·       Why shifting communication styles depends on your audience
• ·       What to focus on when you can’t control circumstances
• ·       How options work when having difficult conversations
• ·       How to speak up the chain of command and advocate
• ·       The need for strength in numbers
• ·       Discovering new outreach avenues through a volunteer’s interests and passions

Corinne is an doctor, an officer, and a beauty queen. Specifically an orthodontist, Commander, and 2020 International Ms. 
Corinne says, "My father, also a dentist, inspired my love of service and teeth, and I followed his footsteps becoming a Navy officer- a heritage that goes back to the Revolutionary War and earned me a Daughters of the American Revolution college scholarship. 

While I continue my service as a Navy orthodontist based off-base, I have a passion for working with civilian kids and their moms. Whenever I can, I moonlight in private practices, using my strengths as a compassionate communicator (with a confidently feminine charm) to help improve the self-esteem of my patients, one orthodontic procedure at a time. 

I have lived in and visited over 50 countries in Asia, Europe and the Middle East, including my deployment with the United States Navy in support of Operation Iraqi Freedom to Al Asad, Iraq where I took care of the smiles of over 25,000 active duty, contractors and Iraqi security forces.

After practicing for three years as a general dentist, I was selected to attend the elite Tri-Service Orthodontics Residency Program at Wilford Hall Medical Center, Lackland Air Force Base, San Antonio, Texas. 

While in residency I competed and won the title Ms. Texas, then after graduating won Ms. United States 2012, and internationally won Ms. Galaxy 2014, Ms Earth 2018, and International Ms. 2020.  The titles allowed me the opportunity get involved with local communities, speaking at events including elementary schools where I mentored young girls and showed them that they can be and do anything- from beauty queen to Navy officer to orthodontist. I continued to balance my two passions, serving as the keynote speaker at the STEM (Science Technology Engineering and Mathematics) Conference to over 1,000 middle school girls for the Department of Defense in Japan."

Thank you Corinne, for sharing your experiences, both as a volunteer and as an accomplished leader. If you wish to get in touch with Corinne, her contact information is:

 Official Facebook page: https://www.facebook.com/drcorinnedevin/

Instagram: @drcorinnedevin

Youtube: Dr. Corinne Devin

Linkedin: Corinne Devin

Email: drcorinnedevin@gmail.com

The organizations (for volunteering overseas) Corinne mentioned are:

Smart Traveler Enrollment Program: https://step.state.gov/step/

Cross-Cultural Solutions: https://www.crossculturalsolutions.org/

Jaylen Christie, the Director of Public Relations for Moxē, an integrated marketing agency in Orlando and former volunteer manager, chats about:

•  volunteer contingency plans
•  volunteer impact
•  volunteer ROI
•  showing impact to volunteers who don't work directly with clients
• families and groups that volunteer together
• PR for volunteer managers
• strategies for PR (R.P.I.E.)
• bland volunteer recruitment ads
• competition
• integrated convergence
• leadership

Jaylen serves on several local boards including the Orange County Friends of the Library board, the United Negro College Fund and the Public Relations Society of America. He is a proud member of Alpha Phi Alpha Fraternity Incorporated, the first intercollegiate Greek-letter fraternity established for African American men and known for giving back to the community.
You can follow Jaylen on Instagram: https://www.instagram.com/thesuperflynerd/?hl=en or on Facebook: https://www.facebook.com/jaylen.christie

Volunteer vigilante? Balderdash? In this episode, Adam Janes, CVA shares his thoughts on volunteer management during the Covid 19 pandemic. Adam discusses care mongerers, changes in policies, virtual volunteer roles, how to help volunteers utilize video, and what comes next for the volunteer management sector. Adam highlights the "what we can do now" mantra, even during volunteer appreciation week. Adam also shares how he will adopt some changes going forward.
About Adam: Adam is an up and coming leader of Volunteers and a community advocate for all things volunteering. He currently leads the Volunteer Program at Christie Lake Kids, a local charity that helps at-risk youth and children. www.christielakekids.com.
Adam is currently on the Ottawa Administrators of Volunteer Resources Board as the Membership Coordinator www.oavr.ca.
He is a member of the Beyond the Bake Sale, a platform that looks to innovate and celebrate how people invest their time, talent and treasure for the causes they care about. www.btbs.ca
Adam is an up and coming writer and workshop facilitator taking on assignments at a local and provincial level.When he is not engaging volunteers, Adam is happy to be called Daddy and is married to a wonderful wife.
Find Adam at:
https://www.linkedin.com/in/adam-janes-876a9832/
and check out the awesome work at Christie Lake Kids' Facebook page:
https://www.facebook.com/ChristieLakeKids/

In this special episode of Volunteer Plain Talk Podcast, Rob Jackson of Rob Jackson Consulting Ltd. located in the UK, and Meridian chat about coping, challenges and opportunities in uncertain times. Rob offers his thoughts and advice including:

• ·      “There’s a moment here,” for thought leadership
• ·       Connecting and venting vs. isolation
• ·       Readying our profession for what’s next
• ·       Miss Piggy’s quote 
• ·       The abundance of information volunteer managers will have to share with one another when this is over
• ·       Harnessing the community spirit and can we compare this to an alien invasion movie?
• ·       Finding comfort
• ·       The good that can come from tough times
• ·       Resources-we are not alone

You can connect with Rob by emailing him at rob@robjacksonconsulting.com or by visiting his website: http://www.robjacksonconsulting.com/

There is an abundance of resources for volunteer managers on these websites:

http://www.robjacksonconsulting.com/

https://www.energizeinc.com/  

https://volpro.net/

https://volunteermanagers.org.uk/

https://www.volunteeringnz.org.nz/

https://www.coyotecommunications.com/

https://www.ncvo.org.uk/

https://www.volunteeralive.org/

https://www.mavanetwork.org/

https://www.volunteeringaustralia.org/#/

https://volunteer.ca/

https://www.volunteer.ie/

https://www.volunteerscotland.net/

Bo Goliber, who heads up philanthropy at Fingerpaint, a health and wellness marketing agency, shares the keys to a successful relationship between nonprofits and corporate partners. Bo assures us that corporate partners do not want to overwhelm volunteer agencies, but instead, are looking for long-term relationships built on honesty. Bo says, “don’t be afraid,” when companies reach out for a volunteering opportunity. Authentic partnerships through volunteering can yield other benefits.

 Fingerpaint was named 2019 Agency of the Year by Med Ad News, and in 2018, it won the Heart Award from Med Ad News for its commitment to philanthropy and social causes. Additionally, it has been on Inc. Magazine’s list of the 5,000 Fastest-Growing Companies for the past seven years. Founder Ed Mitzen was honored as 2016’s Industry Person of the Year by Med Ad News.

Please view these recent articles on Fingerpaint’s philanthropy and culture:
Why volunteering is essential to employee engagement: https://www.benefitnews.com/news/why-volunteering-is-essential-to-employee-engagement

Job titles: https://www.hrtechnologist.com/articles/culture/eliminating-job-titles-examples-benefits/

Philanthropy: https://www.saratogatodaynewspaper.com/today-in-saratoga/business/item/11215-notes-from-the-chamber-of-commerce-leap-of-kindness-day-has-global-teach-in-2020

https://wnyt.com/news/saratoga-springs-making-free-coats-available-around-the-clock-in-front-of-fingerpaint-on-broadway/5235121/

Follow Fingerpaint on Twitter and Instragram: @fingerpainters

Helping to create a positive culture of volunteering in many organisations can be tough work for leaders of volunteer engagement.  How do you ensure that volunteers feel valued by everyone, from the CEO and board down to the front-line staff? How do you have an impact on strengthening the value and impact of volunteerism when you, as a leader, already feel invisible or unheard?

Tracey O’Neill, Manager of Volunteer Engagement at Austin Health in Melbourne, Australia discusses the strategies she has employed to strengthen the culture and buy-in for volunteering across her large health service.  From the small-scale, easy things she did as a nervous newcomer, to the more bold and brave approaches she has harnessed in recent years as she has gained skills, knowledge, confidence, support and credibility.

Tracey is a passionate advocate for the strategic engagement of volunteers and for professionalizing volunteer management because she believes volunteers change the world, and sustainable effective volunteering happens when supported by skilled leaders of volunteer engagement. 

Listen to Tracey speak further on advocacy in volunteer leadership in this Volunteering Victoria webinar alongside volunteer engagement colleague, Ang Cuy, Active Executive Director Youth Services, YMCA Victoria and Volunteering Victoria Sector Development Manager, Sara Sterling, by registering here.  You can find links to other Volunteering Victoria webinars for leaders of volunteer engagement here.

Read Tracey’s blog, Volunteer Village, here.  Volunteer Village is a place for leaders of volunteer engagement across the globe to share our stories about the impact of volunteers, the vital nature of our roles and why our organisations, governments and communities should support and resource effective and transformative volunteer management.

Find Shawn Callahan and Mark Schenk’s podcast, Anecdotally Speaking, here, where they share business stories and talk about why it works and where you might tell it at work.  Get some great ideas for how you can grow your story bank.

Tracey can be contacted at volunteervillage@outlook.com or tracey.oneill@austin.org.au, or at her LinkedIn page; https://www.linkedin.com/in/tracey-o-neill-cva-57447b20/