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Dr Jocelyn Birch Baker: 'The Intent is Good' - Team Culture & Values | High Street Vet Surgery - ep 1003
What does it look like when a clinic's first rule is "the intent is good" and they actually mean it?
Dr Jocelyn Birch Baker reveals the five values and team culture that make High Street Vet Surgery work - from morning gratitude sessions to their "no blame policy" and why communication is everything.
Dr Jocelyn talks about:
The five values built by the entire team: team, professional, empathy, integrity, relationships
"No blame policy" - when things go wrong, focus on why and how to prevent it
Why she offers week-long working trials (not just day visits) to potential team members
What she's really looking for: someone dedicated, kind, with a sense of humor who wants to get better
Plus: Dr Jocelyn's speaking at Vet Expo Melbourne (Sept 3-4) about women in practice ownership and judging the innovation pitch competition.
High Street Vet Surgery is currently seeking a companion animal veterinarian to join their team. If you are considering your next career move, you owe it to yourself to listen to this High Street Vet Surgery special series.
If you're attending the Vet Expo conference in Melbourne 3-4 September 2025 make sure you shoulder-tap Dr Jocelyn or Julie South (they're both speaking at this conference) to find out more info.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
What would it feel like to work somewhere with endoscopes, dental X-rays, and EasyVet templates that eliminate emergency panic?
Dr Jocelyn Birch Baker reveals how High Street Vet Surgery's comprehensive technology setup changes everything - and why her team begged her not to go back to shorter appointments after experiencing 30-minute consults implemented during the Covid Pandemic.
Dr Jocelyn talks about:
The financial shift from "front of clinic" quick turnover to "back of clinic" deeper workups
How 30-minute consults actually develop higher-level cases and better trust with clients
Technology that eliminates panic: EasyVet templates for emergencies, snake bites, hit-by-cars
Why animals are less stressed when you're not rushing them through appointments
The specialized skills her team develops (Virginia's eye expertise draws referrals from across Central Queensland)
Plus: What it's really like living in Rockhampton for families - schools, community, and why clients become genuine relationships.
High Street Vet Surgery is currently seeking a companion animal veterinarian to join their team. If you are considering your next career move, you owe it to yourself to listen to this High Street Vet Surgery special series.
If you're attending the Vet Expo conference in Melbourne 3-4 September 2025 make sure you shoulder-tap Dr Jocelyn or Julie South (they're both speaking at this conference) to find out more info.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
As a Veterinary Professional, have you ever dreamed and wondered what it would be like to work somewhere with 30 minute consults... where you weren't constantly chasing your tail every day... where you could genuinely connect with clients and provide the best care possible...?
How Cubex systems eliminate S8 paperwork stress and inventory headaches
Why 30-minute consults actually work better for relationships AND efficiency
The technology choices that let veterinarians focus on patients, not admin
How they handle after-hours care without burning out the team
Why her approach helps team members grow professionally, even in regional Queensland
High Street Vet Surgery is currently seeking a companion animal veterinarian to join their team. If you're considering your next career move, you owe it to yourself to listen to this High Street Vet Surgery special podcast series.
If you're attending the Vet Expo conference in Melbourne 3-4 September 2025 make sure you shoulder-tap Dr Jocelyn or Julie South (they're both speaking at this conference) to find out more info.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
You know you should include salary ranges in your job adverts. You've probably read the articles, heard the advice, maybe even started typing a figure... then deleted it again.
There's something about putting that number out there that gives vet clinic practice owners the absolute heebie-jeebies. But what if I told you that this fear is costing you 80% of your potential applicants?
Here's what's actually happening: while you're worried about revealing "commercially sensitive information" to competitors, 4 out of 5 jobseekers are walking away because they don't know if your role fits their financial needs. Meanwhile, practices that do include salary ranges report 44% more applicants and significantly higher quality candidates.
In This Episode You'll Discover:
Why veterinary professionals check salary information FIRST in job adverts (before reading anything else about your practice)
The three specific fears keeping practice owners awake at night about salary transparency—and why they're worse in your imagination than reality
How to use the "range strategy" that preserves negotiation power while attracting 44% more qualified applicants
Why salary transparency saves you money and eliminates time-wasters—while salary secrecy costs you 80% of potential applicants
The fatal mistake that's automatically eliminating quality candidates before they even consider your practice
This week's actionable takeaway: Pick one upcoming job advert and commit to including a salary range—you'll transform your applicant quality while saving time and money on recruitment.
Essential listening for veterinary practice owners who want to attract the right people efficiently instead of wondering why quality candidates aren't applying.
Brought to you by VetClinicJobs—direct hiring, reimagined. No agency.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
You can have the perfect job advert, but if your application process creates black holes and frustration, you'll lose great people and damage your reputation.
Join host Julie South as she exposes the uncomfortable truth about how veterinary clinics are unknowingly sabotaging their hiring success through terrible application experiences. Because in a small industry like veterinary medicine, every ignored application becomes word-of-mouth damage control.
You'll discover:
Why the "black hole" application experience is destroying your clinic's reputation in a small industry where everyone talks
How generic auto-replies like "we'll get back to you shortly" create more frustration than complete silence
The quality vs quantity reality that changes everything—why being overwhelmed with CVs means your job advert isn't working
Why "We'll respond within 48 hours" transforms the entire jobseeker experience and builds trust immediately
The three-strategy framework that turns your application process into a competitive advantage
How acting fast on perfect candidates beats waiting for arbitrary deadlines (and why you shouldn't wait)
The simple test that reveals exactly where your application process is failing jobseekers
This week's actionable takeaway: Test your own application process by sending an inquiry to your clinic email and experiencing what jobseekers go through. Then set up a system to respond to every application within 48 hours—because every interaction should reinforce why someone wants to work with you.
Essential listening for veterinary clinic owners who want their application process to attract quality jobseekers instead of creating frustration and reputation damage.
Brought to you by VetClinicJobs—direct hiring, reimagined. No agency.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Most veterinary clinics don't offer extensive benefits packages—and today, you'll discover why that doesn't have to stop you from attracting great veterinary professionals.
Join host Julie South as she reveals why trying to compete with "benefits" is the wrong strategy and how to showcase the genuine value your clinic offers that money can't buy. Because veterinary professionals aren't just chasing benefits—they're looking for workplaces where they can thrive.
You'll discover:
Why independent practices trying to compete on corporate terms is a losing game
The three-strategy framework for attracting great people without big benefit packages
Zero-cost benefits that prevent burnout and matter enormously to veterinary professionals
How "We finish by 6pm most days" beats expensive health insurance for many jobseekers
The mentorship advantage that independent practices have over corporates
Why "protected time to finish notes" is more valuable than you think
How to be honest about limitations without sounding negative
The whiteboard exercise that reveals hidden job-ad gems
This week's actionable takeaway: List everything valuable you offer that isn't a traditional benefit—then ask your team to add what they value about working at your practice. These genuine advantages are often more compelling than expensive benefit packages.
Essential listening for independent clinics that feel they can't compete on benefits but want to attract veterinary professionals who value what they actually offer.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
You've got their attention with your job title—now you have exactly 10 seconds to convince them not to hit the back button.
Join host Julie South as she reveals why "We are a busy small animal practice seeking a veterinarian" is killing your hiring success before jobseekers even get to your amazing benefits. Your opening paragraph is make-or-break territory, and most practices are getting it completely wrong.
You'll discover:
Why jobseekers abandon job adverts within seconds (and it's not what you think)
The three-part strategy that transforms boring openings into irresistible invitations
The "dream day" technique that puts jobseekers right into your practice (before they've even applied)
Why starting with "Established in 1985" is sabotaging your hiring efforts
The one ratio that veterinary professionals scan for—and why it matters more than your equipment list
How to address the after-hours elephant in the room without scaring people away
The fatal mistake that makes your opening sound corporate instead of human
This week's actionable takeaway: Transform your generic opening paragraph into a compelling connection that shows veterinary professionals exactly what's in it for them. Because getting the click is only half the battle—keeping them reading is where the magic happens.
Essential listening for veterinary practice owners who want to stop losing great jobseekers in those crucial first 10 seconds.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Your job title has just 3 seconds to stop veterinary professionals from scrolling past your opportunity—are you making them count?
Join host Julie South in this game-changing episode as she reveals why "Veterinarian Required" and "Vet Nurse Position" are killing your hiring success. If you're tired of posting job adverts that disappear into the void, this episode could be your wake-up call.
You'll discover:
The harsh reality of why generic job titles are costing you the best veterinary professionals
The three-part formula for titles that make veterinary professionals stop and click (hint: one part they'll never expect)
The word that veterinary professionals are scanning for—and the fatal mistake that buries it
Why "No After Hours, Great Team" beats "Veterinary Nurse Position" every single time
The biggest mistakes clinic owners make with job titles (and how to avoid them)
Why your amazing practice culture means nothing if jobseekers never click to read about it
The one question you must ask about your current job titles (spoiler: it might sting)
This week's actionable takeaway: Transform your boring job titles into click-worthy opportunities that reflect what makes YOUR practice special. Because your perfect hire can't apply if they never see your job.
Part of the essential job advertising series every veterinary practice owner needs to hear. Whether you're struggling to fill positions or just want to attract better veterinary professionals, these strategies will revolutionize how you think about job titles.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
We tackle how writing effective job requirements can transform your veterinary clinic's hiring success by focusing on potential rather than unrealistic wishlists.
The perfect veterinary team member often doesn't check every box but brings the right attitude and growth mindset to thrive in your specific environment.
What Julie South covers in this episode:
• Too many job adverts read like impossible wishlists rather than realistic requirements • Understanding the crucial difference between absolute "must-haves" and developable "nice-to-haves" • Use the test: "Would I hire someone perfect in every other way who lacks this requirement?" • Lead with growth potential instead of demanding specific experience levels • Be specific about what communication and skills actually look like in your practice • Show jobseekers the path to developing "nice-to-have" skills at your clinic • Avoid the experience trap - more years doesn't automatically equal better fit • Success comes from focusing on what someone needs to thrive in your specific environment • Writing your requirements in your own words attracts professionals who understand your actual needs
Ready to write job requirements that attract the right veterinary professionals without scaring people away? Visit vetclinicjobs.com where Lizzie and the team will help you craft requirements that reflect what you actually need, not what you think you should ask for.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
In today's competitive veterinary job market, skilled professionals have choices about where they work, making your clinic's culture your competitive advantage. This episode explores three practical strategies to showcase your genuine team culture in job ads to attract jobseekers who'll be the perfect cultural fit.
• Culture isn't just a nice-to-have—it's what makes jobseekers choose your clinic over others • The "BBQ test": what team members would honestly say about your workplace when you're not around • Show collaboration in action through specific stories rather than generic claims • Highlight unique traditions that reveal your workplace's human side • Share growth stories demonstrating how team members have developed professionally • Traditional job boards limit your ability to showcase culture effectively • Authenticity is crucial—job seekers can spot fake enthusiasm from a mile away • Even "ordinary" clinics have special cultural elements they take for granted • Avoid overselling or exaggerating your culture with unrealistic claims • Don't reduce culture to perks—focus on team interactions and support
Visit vetclinicjobs.com for a job board that gives you space to tell your story, showcase your culture, and include photos without cramming your clinic's unique personality into a tiny text box.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Ever wondered why your veterinary job advertisements aren't attracting the right applicants? The answer might be simpler than you think.
Welcome to Episode 225 of Veterinary Voices, where we kick off an exciting new series about how to advertise job vacancies to build your stellar teams in the veterinary profession.
Today, we're diving into a game-changing approach that transformed one clinic's year-long recruitment struggle into a successful hire within just two months: storytelling in job advertisements.
Most veterinary roles share similar technical requirements – what truly sets positions apart are the people, environment, and culture. Traditional bullet-point job listings fail to capture these crucial differences. Through storytelling, you invite potential applicants to imagine themselves within your clinic's unique narrative.
Rather than stating "We're hiring a veterinarian," paint a picture: "Picture yourself walking through the doors of a welcoming clinic where the laughter of the team competes only with the tap of paws waiting patients."
Julie South shares three practical strategies to incorporate storytelling into your recruitment process: describing a day in the life at your clinic, celebrating your practice's unique "wow factors" (flexible schedules, work-life balance, team camaraderie), and highlighting the patients and clients that make your community special.
These approaches help applicants envision their future at your practice, creating emotional connections that bulletpoints simply cannot achieve.
The proof is in the results – clinics using this storytelling approach are connecting with jobseekers who specifically want to work in their environments, not just anyone looking for a job.
Ready to transform your recruitment strategy? Visit VetClinicJobs.com, where Lizzie will help you craft compelling narratives that attract the perfect additions to your team.
Hit that "follow" button to automatically tune in next week as Julie explores team culture and its critical role in attracting ideal job applicants!
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Recent Massey University Veterinary Science Graduate, Dr Aodhan Wildbore, shares what truly matters for veterinary graduates starting their careers. His experience at Wanganui Vet Services showcases how essential proper mentoring is for new professionals – making the difference between thriving or leaving the profession entirely.
Aodhan's no-holds-barred insights shatter common fears about first veterinary positions. "I actually don't feel like a new grad really," he shares, describing a practice where new graduates receive both freedom and robust support.
Unlike clinics where experienced vets reject new approaches, Aodhan works with senior practitioners who value fresh knowledge while providing guidance without micromanagement.
His most satisfying case to date? Diagnosing a BVD outbreak in a herd – a complex situation where he applied thorough diagnostics and implemented management protocols with appropriate backup from experienced colleagues.
Beyond clinical practice, Aodhan offers thought-provoking perspectives on the declining number of men entering veterinary medicine. He suggests limited exposure may be the culprit: "Guys are somewhat shielded from the industry in terms of exposure."
This cultural shift presents challenges for the profession's diversity. For anyone considering Whanganui as their next destination, Aodhan's experience as a newcomer has been overwhelmingly positive, finding the community welcoming and accepting far sooner than the "five years to be accepted" he'd been warned about.
Ready to find your place in a clinic that lifts you up? Wanganui Vet Services and its sister clinic, Vets on Carlton are seeking veterinarians who are motivated, flexible and people-oriented. Visit vetclinicjobs.com/vets-on-carlton to learn more about joining a team where you'll be empowered to grow while delivering exceptional care.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Ever wondered what makes a veterinary practice truly special? It's not just about the facilities or location—it's about creating a culture where every team member feels valued, supported, and empowered to use their full range of skills.
In this chat with Bridget Swart, head veterinary nurse at Vets on Carlton in Whanganui, we talk about the daily rhythms of a clinic that's earned an impressive 4.7-star rating from its own employees.
Bridget shares her journey as a "transplant" to this seaside community, where she's found not just professional fulfilment but a perfect setting for raising her young family.
What becomes immediately apparent is how this clinic approaches teamwork. From organised morning rounds to the mutual support team members offer one another during challenging days, there's an genuine camaraderie that can't be manufactured.
Perhaps most significantly, veterinarians at the practice fully utilise their nurses' skills—from administering pre-meds to intubating patients, placing catheters, and conducting x-rays. This approach not only increases job satisfaction for nursing staff but creates a more efficient workplace where everyone can focus on what they do best.
For veterinary professionals considering their next move, Whanganui offers a compelling alternative to big-city practice. As Bridget puts it, the "slower pace" and family-friendly amenities create the perfect work-life balance, while the clinic's commitment to continuing education ensures career development doesn't stagnate.
Whether you're a veterinarian looking for your next position or simply curious about what makes a veterinary workplace thrive, this episode provides valuable insights into creating a sustainable and fulfilling veterinary career.
If you're ready to discover if Vets on Carlton might be your perfect next move you owe it to yourself to check them out!
Check out Tania's Job Video.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Discover the heart and soul of rural veterinary practice through Dr Dave Rankin's eyes as he celebrates 30 years with Wanganui Vet Services - sister clinic to Vets on Carlton.
Dr Dave's journey shows what makes a veterinary workplace truly special – the deep bonds formed with farming families across generations, the satisfaction of mentoring young professionals, and the joy of practicing diverse medicine from pregnancy testing cattle to performing emergency small animal surgeries.
What stands out in this conversation is Dr Dave's people-first approach to veterinary medicine. "My team's always stronger than the individual," he explains, describing how everyone from receptionists to nurses plays a vital role in clinic success.
This philosophy extends to professional development, where staff members are encouraged to pursue their passions – even when it means sending a primarily large animal vet like Dr Dave, to a small animal dental course!
The clinic's thoughtful approach to after-hours work demonstrates their commitment to staff wellbeing. New veterinarians receive approximately six months lead-in before joining the on-call roster, and when they do, a tiered support system ensures they're never alone. This structure, combined with extra annual leave, helps address one of the profession's most challenging aspects.
Beyond the clinic, Whanganui itself offers an enviable lifestyle. "Everyone forgets we're a seaside city," Dr Dave shares, describing how he can be fishing, skiing, or hiking within minutes of home. With good schools, a pleasant climate, and a central location, it's the perfect setting for veterinary professionals seeking work-life balance.
Want to join a veterinary team where you're truly valued? Visit vetclinicjobs.com/vets-on-carlton to learn more about opportunities at this Veterinary Clinic Employer of Choice, where you can apply directly with no recruitment agency involved. As Dr Dave puts it, "Our clinics allow people to be themselves and to grow in an environment that is fully supported."
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
What does it take to be a Veterinary Clinic "Employer of Choice" - Julie South catches up with Dianna - Head of Reception at Wanganui Vet Services (sister clinic of Vets on Carlton).
If you're a veterinary professional looking to make your next move and Companion Animals is your thing, you owe it to yourself to check out Vets on Carlton in Whanganui.
Dianna shares her 16-year journey at Wanganui Vet Services and Vets on Carlton, revealing what makes this veterinary practice a VetClinicJobs Employer of Choice with a stellar 4.8-star employee rating.
Julie and Dianna explore the clinic culture where "everybody is valued the same" regardless of their role, and discover why veterinary professionals choose to build long-term careers in this supportive environment.
Reception Manager Diana has worked at Wanganui Vet Services for nearly 16 years:
Originally joined as a qualified vet nurse doing her training at the practice
Enjoys building relationships with clients and helping solve their problems
Team described as "fabulous, dedicated, and professional" with complementary strengths
Whanganui offers excellent quality of life with festivals, outdoor activities, and strong community
Clinic serves diverse clientele from urban pet owners to generations of farming families
Work environment where "everybody is on the same level" regardless of role
Team provides support when "things go wrong in people's lives"
What does it take for VetClinicJobs to identify a clinic as an Employer of Choice Veterinary Clinic?
Employer of Choice status requires
>2 4-star employee reviews,
clinic commitment to CPD
community involvement
Check out vetclinicjobs.com/vets-on-carlton for more information, and tune in next week when Julie South catches up with head veterinarian and Massey grad, Dr Dave Rankin.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
What happens when a non-veterinarian takes the helm of a veterinary practice? In this chat, Tom Dinwiddie reveals how his business background and people-first approach have transformed Wanganui Veterinary Services and Vets on Carlton into genuine Employers of Choice in New Zealand's veterinary landscape.
At the heart of Tom's management philosophy lies a refreshing commitment to autonomy and accountability. "We allow people to make their own decisions and work autonomously," he explains, sharing real examples of team members who've flourished under this approach—from the young vet who researched and recommended dental X-ray equipment to the reserved nurse who blossomed into a confident leader.
This trust extends to equipment needs and continuing education, with the practice generously supporting veterinarians' professional interests, whether in advanced dentistry, ultrasound techniques, or orthopaedic surgery.
Beyond the clinic walls, Tom paints a vivid picture of Whanganui as "New Zealand's best-kept secret"—a place where veterinary professionals can truly have it all. With affordable housing, excellent schools, and boundless outdoor adventures from river kayaking to mountain climbing, the area offers the quintessential New Zealand lifestyle without the constraints of big-city living.
The clinic's success in integrating international veterinary skills is exemplified by Hein, a Dutch veterinarian who joined after falling in love with the Whanganui River during a kayak trip and has now built a life and orthopaedic skills there over ten years.
For veterinary professionals contemplating their next career move, this conversation presents a compelling alternative to the traditional vet-owned practice model—one where personal and professional growth go hand in hand, all within one of New Zealand's most liveable communities.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
This episode focuses on the essential steps required to become a registered veterinarian in New Zealand, emphasising the importance of understanding the registration process for overseas applicants.
Key topics include language proficiency, registration types, and examination requirements.
• Overview of the veterinary registration process in New Zealand • Importance of a current Annual Practicing Certificate (APC) • Requirement for English proficiency and passing the IELTS • Difference between general and limited registration for veterinarians • Examination pathways for those with unrecognised (according to the Veterinary Council of New Zealand) veterinary degrees • Overview of Massey University’s Supervised Year of Clinical Training
and something new in 2025:
• Announcement of the transition to a newsletter format with focused content
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
As we venture into 2025, understanding recruitment dynamics is critical for veterinary clinics facing staffing challenges.
Today Julie South looks into the current landscape of veterinary employment in Aotearoa New Zealand, emphasising the importance of a strong employer brand, adapting to immigration changes, and creating supportive workplaces.
Julie recaps the impactful recruitment changes in NZs 2024 and crystal ball gazes into what she believes must happen in 2025:
• Overview of recruitment trends in New Zealand • Analysis of immigration rule changes impacting veterinary staffing • Explanation of MPI's Voluntary Bonding Scheme for large animal vets • The significance of mentorship and new grad development programs • Importance of a strong employer brand in attracting talent • Discussion on the role of AI in recruitment strategies • Steps to improve visibility and attractiveness of job advertisements • Encouragement for existing staff to provide positive reviews
VetStaff leading veterinary sector recruitment in New Zealand | veterinarians | locums | nurses
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Equine dental care in New Zealand is facing a crossroads, and Registered Veterinarian Dr Helen Beattie is here to shed light on the pressing need for regulatory reform.
The current landscape allows non-veterinarians to perform complex dental procedures on horses, posing significant risks to equine welfare.
Join host Julie South and Dr Helen as she shares her passionate advocacy against these practices, highlighting the Ministry for Primary Industries' disregard for expert veterinary advice and her relentless pursuit to safeguard animal welfare through policy change.
Regulatory challenges extend beyond equine care as veterinary nurses in the companion animal field grapple with limitations despite their training and insurance.
Dr Helen recounts her journey back to university, driven by a desire to blend legal expertise with my passion for animals, aiming to become one of only two (as at recording) vet lawyers in New Zealand.
Her personal narrative underscores the broader need for regulatory support to overcome bureaucratic hurdles and the fresh perspective that legally trained veterinary professionals can bring to the field.
Returning to academia as a mature student brings its own set of challenges and opportunities. Dr Helen and Julie discuss how life experience enriches both learning and work environments, while also confronting exam stress and perfectionism.
We celebrate the unique contributions mature students and professionals bring, urging respect and appreciation for their wisdom and balance.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Today host Julie South, uncover some of the complexities of national cat management in New Zealand in this second of three part series with Dr Helen Beattie.
As a dedicated advocate for responsible cat ownership, Dr Helen shines a light on the vital role of veterinary professionals in transforming public perceptions and practices.
Julie and Dr Helen explore the myths surrounding feline reproduction, the crucial importance of microchipping and de-sexing, and the dire need for streamlined national legislation to replace ineffective local bylaws.
Their discussion reflects on a decade of progress and the delicate balance between animal welfare and environmental conservation.
Veterinarians are front and centre in the battle for effective stray cat management, and Dr Beattie shares her frustrations and hopes for the future. She shares the critical need for thoughtful trap, neuter, and return (TNR) programmes, especially near ecologically sensitive areas.
Dr Helen passionately argues that simply euthanising strays is not socially acceptable, and emphasises the need for the veterinary community to unite in supporting responsible management initiatives. By shifting the narrative towards keeping cats safe and happy at home, we can start the conversation that benefits both native species and our feline friends.
Hear about innovative solutions like cat-proof fencing, designed to safely contain outdoor cats and prevent them from straying into vulnerable habitats. Dr Helen compares this modern approach to the established practice of high fencing for dogs, highlighting the growing responsibilities of cat ownership.
Julie and Dr Helen also discuss the ongoing development of educational tools to support both vets and cat guardians, as well as the financial needs of these initiatives.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
What if you could change the fate of thousands of animals with just your voice?
Join Julie South this week as she chats with Dr Helen Beattie, the pioneering founder of Veterinarians for Animal Welfare Aotearoa (VAWA).
Today Dr Helen she shares her compelling journey in challenging the norms of live animal exports. Through her expert lens, Dr Beattie brings to light the ethical dilemmas and dire conditions faced during these inhumane journeys.
Dr Helen and Julie catch up on what she's been doing since her last guest appearance (back in ep. 069). They talk about VAWAs mission through to grappling with the pressing need for sustainable financial models to keep such critical advocacy alive.
As we confront the harsh realities of live exports, the episode also unravels the tragic story of Gulf Livestock 1, serving as a stark warning of the perils involved.
Dr Helen and Julie talk about the political maelstrom surrounding New Zealand's anticipated repeal of the live export ban and they explore the global movement towards stricter regulations.
This conversation isn't just about the challenges—it’s about taking action. They discuss how public engagement can influence decision-making and shape policies that prioritise animal welfare.
Tune in to discover the power of advocacy and the potential for meaningful change in the realm of animal rights.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Join Julie South for the second thought-provoking conversation she has with Dr Jane Jones, as they uncover the nuanced experiences of Māori veterinarians and veterinary nurses in New Zealand.
Discover how Dr Jane's collaborative research with Dr. Francesca Brown reveals the profound impact of cultural narratives and the challenges faced by Māori professionals in expressing their identity within the veterinary field.
Listen to them chat about the significance of respecting cultural practices like tikanga, especially in contexts involving death, and explore the broader implications of kaupapa Māori research.
Dr. Jones shares her hope that future Māori veterinary professionals will continue this vital dialogue, reflecting her commitment to honouring cultural perspectives.
Julie and Dr Jane also explore the shared experiences of Māori and Pasifika communities in both human health and veterinary sectors, emphasising the importance of trust, empathy, and understanding cultural contexts.
Their conversation sheds light on the financial hurdles these communities face in accessing care and the need for cultural safety in veterinary practice. Drawing on personal stories, they discuss the importance of self-reflection in overcoming biases and assumptions and underscore the necessity for the veterinary sector to engage meaningfully with Te Tiriti o Waitangi.
The episodes wraps up with a hopeful note on community unity, inspired by the peaceful Hikoi event, as they advocate for a more inclusive and respectful veterinary practice in New Zealand.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Dr. Jane Jones, a pioneering voice in veterinary narratives, invites us into her world as she navigates the complexities of qualitative research in veterinary science.
With a unique focus on the experiences of Māori veterinarians and vet nurses in Aotearoa, New Zealand, Dr Jane's research journey unveils the challenges and rewards of exploring a field with sparse literature.
Her collaboration with Associate Professor Dr Francesca Brown and her dedication to learning Te Reo Māori highlight not only her personal growth but also her commitment to enhancing cultural sensitivity within veterinary practices.
Through this episode (part one of two), you're offered a thoughtful reflection on the intersection of Māori culture and veterinary science, as Dr Jane shares the profound impact of indigenous perspectives on animal care.
We further explore how integrating te reo Māori into veterinary consultations has sparked varied reactions and why understanding Māori views on animals can transform welfare practices.
Dr Jane provides insights from key studies and interviews, unveiling themes of cultural visibility and safety within the profession.
As host, Julie South, and Dr Jane delve into broader historical trends - including language loss and educational struggles among Māori communities - this episode challenges us to reconsider the role of indigenous perspectives in building trust and improving outcomes in veterinary care.
Join Julie South and Dr Jane Jones for a thought-provoking chat that not only enlightens, but also inspires, a rethinking of our approach to cultural dynamics in the veterinary world.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
In this episode of Veterinary Voices, host Julie South delivers invaluable insights for new veterinary graduates (vets and nurses) preparing for their first job interviews.
With career expo season in full swing across New Zealand, this timely discussion provides practical, actionable strategies to help fresh graduates stand out in the competitive veterinary job market.
Key takeaways include:
How to craft standout applications that catch employers' attention
Essential pre-interview research techniques
The STAR framework for answering behavioural questions
Professional presentation tips that make a lasting impression
Strategic questions to ask during interviews
Whether you're a recent graduate or preparing for a career transition, this episode offers concrete steps to help level the playing field in veterinary job interviews.
Julie's experienced perspective and practical advice make this a must-listen for anyone looking to launch their veterinary career with confidence.
Perfect for:
New veterinary graduates
Veterinary students preparing for the job market
Career changers within the veterinary industry
Hiring managers wanting to understand candidate perspectives
Listen now to gain the competitive edge you need in your next veterinary job interview.
Links mentioned today:
Episode 075 - 11 Job Interview Questions to Ask Episode 041 - Massey University Job Interview Q&A
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Episode 211 of Veterinary Voices, hosted by Julie South, features an in-depth conversation with Catherine Neazor Brady, a seasoned New Zealand licensed immigration consultant.
Catherine and Julie look at the latest changes in New Zealand's immigration policies and their significant impact on the veterinary industry.
Key Points Discussed:
Immigration Processing Improvements:
Immigration New Zealand has reorganised into operational centres, leading to faster processing times.
Priority processing for skill level one jobs and Green List roles, including veterinarians.
Job checks for priority categories now processed within weeks instead of months.
Accredited Employer Work Visa Review:
Ongoing review of the scheme with potential changes to wage requirements.
Possible shift from median wage requirement to minimum wage plus a factor or market rate.
Implications for veterinary nurse recruitment and retention.
Partner Visa Changes:
From 2 December 2024, Partnership Work Visas will become fully open with no conditions or pay requirements.
This change makes it easier for partners of veterinary professionals to find work in New Zealand.
Visa Application Fees and Processing:
Discussion on the recent fee increase and its impact on application numbers.
Insights into application approval rates and common issues causing delays.
Single Parent Visa Applicants:
Special wage threshold requirements for visa applicants with dependent children.
Minimum annual earnings of $43,322.70 required to support dependents on a visa.
This episode provides crucial information for veterinary practices considering hiring overseas qualified professionals looking to work in New Zealand.
Discover how to navigate the complex immigration landscape, understand recent policy changes, and prepare for potential future developments in New Zealand's veterinary sector immigration policies.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
In this interesting episode of Veterinary Voices, Julie South catches up again with Khristina Naden, Senior Lecturer in Veterinary Nursing at Otago Polytech, where she demonstrates how a veterinary nursing qualification can evolve into ground-breaking research.
As Kristina shares insights from her Masters research (hopefully to be upgraded to PhD research) into therapeutic horse riding, you're are treated to a super interesting blend of scientific methodology and practical experience that bridges the gap between animal care and human therapy.
In episodes 205 and 206 Kristina's shared her non-traditional entry into veterinary nursing. Today she expands on that to share how it's possible to expand and morph traditional veterinary nursing.
Kristina talks about conducting international research which showcases the expanding horizons available within the veterinary nursing profession.
Her recent presentation at a conference in Budapest highlights how veterinary expertise can contribute to broader therapeutic applications, from improving physical mobility to enhancing speech and language development in patients.
She also chats about how she was invited to present her veterinary research at a medical (human) conference; where a brief case of Imposter Syndrome kicked in.
Key Takeaways:
Veterinary nursing qualifications can lead to diverse career paths, including academic research and specialised therapy programs
The horse-human connection is deeply nuanced, with horses serving as sensitive indicators of human mental states - a finding that has implications for both therapeutic and recreational riding
This episode is particularly valuable for veterinary professionals considering career advancement, those interested in animal-assisted therapy, and anyone fascinated by the scientific understanding of horse-human interactions.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Unlock the secrets to finding your ideal veterinary clinic job by asking smart "Culture-based" questions at your job interview.
Today Julie South guides you through smart questioning techniques that reveal a clinic’s true culture and values.
Wondering how to ensure your future workplace aligns with your professional ethos? This episode of Veterinary Voices promises to equip you with the right questions to ask during job interviews, helping you uncover crucial insights about workplace culture, employee satisfaction, professional development support, and feedback processes. By integrating these tactics with thorough online research, including checking reviews on vetclinicjobs.com, you'll be well-prepared to make informed career decisions.
Moreover, hear why verified reviews are vital in your job search and how they can transform your understanding of potential employers.
Listeners are encouraged - regardless of whether they're seeking a new job or currently employed - to contribute to their clinic's community by leaving positive, anonymous reviews that can aid fellow veterinary professionals.
Today, you can discover how to leverage these 10 "culture" questions and their insights to leverage your career growth, ensuring each step you take is towards a workplace that truly resonates with your values and aspirations.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
In this episode of Veterinary Voices, host Julie South continues her in-depth conversation with Michelle Cameron, an executive member of the New Zealand Vet Nurse Association.
Their chat goes into innovative ways Veterinary Nurses can enhance their professional standing and increase their earning potential within the evolving landscape of veterinary practice.
The episode offers a wealth of practical strategies for Vet Nurses to demonstrate their value and for clinics to optimise their billing practices. From implementing nurse-led services to improving coding and tracking of nurse-provided care, the conversation covers a range of topics that can benefit both staff satisfaction and the practice's financial health.
Three key takeaways from this episode:
1. Veterinary nurses have the potential to significantly increase their hourly rates by proactively identifying and implementing fee-earning opportunities within their clinics. Julie and Michelle explore how nurses can take initiative in areas such as patient care, specialised consultations, and procedural assistance to justify higher remuneration / hourly rates.
2. Implementing nurse-led services, such as dental checks, senior pet consultations, and vaccinations, can free up veterinarians' time while generating additional revenue for the practice. Michelle provides specific examples of how these services can be structured and billed.
3. Proper coding and tracking of nurse-provided services is crucial for accurate billing and demonstrating the financial impact of Veterinary Nurses. The conversation highlights the importance of having comprehensive and easy-to-use systems in place to capture all billable activities.
For vet nurses seeking career advancement, this episode offers concrete steps to increase their value within the practice. At the same time, Practice Managers and owners will gain insights into optimising operations and improving profitability while enhancing staff satisfaction. Veterinarians will learn about ways to delegate tasks effectively, allowing them to focus on more complex cases.
By addressing the evolving role of Veterinary Nurses and the financial aspects of veterinary practice, there's a roadmap for elevating the Veterinary Nursing profession and improving overall clinic efficiency. Whether you're just starting your career in veterinary medicine or you're a seasoned professional looking for new perspectives, this discussion offers valuable, actionable strategies to implement in your practice."
VetStaff leading veterinary sector recruitment in New Zealand | veterinarians | locums | nurses
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Discover how to maximise the value of your clinic's Veterinary Nurses and boost your clinic's revenue in this ideas-packed episode of Veterinary Voices.
Julie South catches up with Michelle Cameron, a New Zealand Registered Veterinary Nurse with extensive experience in emergency and critical care (ECC), and an Executive Member of the New Zealand Vet Nurse Association (NZVNA).
Michelle shares valuable insights on leveraging the skills of veterinary nursing professionals.
Key topics covered:
Implementing nurse fees: Discover about charging for services such as overnight patient care and surgical preparation, which are often provided by nurses but not billed separately.
Overcoming resistance: Understand the challenges of introducing new billing practices and how to address concerns from both staff and management.
Improving clinic culture and profitability: Explore how recognising and valuing nurses' professional skills can positively impact both team morale and the clinic's bottom line.
Practical examples: Gain specific ideas for billable nursing services, including hospitalisation fees, surgical prep, and nurse-led consultations.
This episode offers valuable insights for Veterinary Nurses looking to increase their professional value, Practice Managers seeking to optimise clinic operations, and Veterinarians interested in maximising team efficiency.
This episode can seriously be revolutionary in regards to how you approach veterinary nursing and clinic billing practices!
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Welcome to Episode 206 of Veterinary Voices, hosted by Julie South. With listeners in 1,400 cities worldwide, Veterinary Voices is your trusted source for insights into New Zealand's dynamic veterinary industry. This episode is proudly sponsored by VetStaff, New Zealand's leading recruitment agency dedicated to connecting veterinary professionals with exciting career opportunities in Kiwi vet clinics.
Today, Julie South continues her informative chat with Kristina Naden, a senior lecturer in veterinary nursing at Otago Polytechnic. This is the second part of their discussion on New Zealand's new Diploma in Veterinary Nursing, set to welcome its first cohort in February 2025. If you missed the first part, be sure to check out Episode 205 for the full context.
In this episode Kristina chats with Julie about:
what's the most exciting part about the new Dip VN you're looking forward to? (at 05:30)
how does the 750 practicum hour requirement work? what's changed? (06:06)
how does NZ Dip.VN compare to the RCVS VN qualification? (08:47)
has the new Dip. VN impacted / affected the BVN? (13:00)
what's the future of post graduate qualifications for veterinary nurses in NZ? (13:52)
Join Julie and Kristina as they delve into the exciting developments in veterinary nursing education in New Zealand and explore the evolving landscape of this very rewarding profession.
Whether you're a current veterinary professional or considering a career in veterinary nursing, this episode offers valuable perspectives and inspiration.
Stay tuned for next week's episode, where Julie will be joined by Michelle Cameron, an executive member of the New Zealand Veterinary Nursing Association (NZVNA). Michelle will discuss the critical role veterinary nurses play in the financial success of veterinary clinics. Don't miss it!
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Ever wondered how the New Zealand veterinary nursing curriculum is evolving to better prepare future professionals?
Kristina Naden, RVN, BVN, NZCATT, MRurSci student - Senior Lecturer in Veterinary Nursing at Otago Polytechnic - gives an exclusive preview of the upcoming Diploma in Veterinary Nursing launching in New Zealand in February 2025.
Kristina chats about how this new qualification is a game-changing revamp for New Zealand veterinary nursing professionals.
Get ready to explore Kristina's passion for continuous learning and her in-depth research on the health and disease status of dogs in Tonga, along with her commitment to advancing veterinary education
Kristina shines a light on the (very!) significant updates to the Diploma in Veterinary Nursing, supported by a strong community of practice under Te Pūkenga.
In this episode Kristina chats with Julie about:
veterinary nursing as a second career for her (at 03:39);
why she chose veterinary nursing vs veterinarian studies (05:51);
what her transition from clinical practice into teaching was like (10:11);
some of the changes she's seen in the veterinary nursing curriculum in her time (13:24);
what the new Dip VN looks like and how it will integrate into NZs veterinary clinics (18:07).
VetStaff leading veterinary sector recruitment in New Zealand | veterinarians | locums | nurses
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
In this episode of Veterinary Voices, host Julie South continues her informative conversation with Catherine Neazor Brady, a very experienced New Zealand Licensed Immigration Adviser.
Julie and Catherine discuss the complexities of hiring overseas veterinary professionals and the importance of using licensed immigration consultants. This episode is a must-listen for HR and Practice Managers in New Zealand's veterinary industry who are considering recruiting from abroad.
Three Reasons to Listen:
Expert Guidance on Immigration Processes: Gain valuable insights from Catherine Neazor Brady, who has over 20 years of experience in immigration and HR. Hear about the common pitfalls and legal requirements that employers often overlook when handling NZ immigration paperwork themselves.
Understanding Recent Law Changes: Stay informed about the latest changes in New Zealand's immigration laws and how they impact the recruitment of overseas veterinary professionals. Catherine explains the intricacies of job tokens, accreditation, and job checks, providing clarity on these essential processes.
Avoiding Costly Mistakes: Discover the potential risks and financial implications of DIY immigration applications. Catherine shares real-life examples of how employers can inadvertently jeopardise their recruitment efforts and offers practical advice on how to avoid these mistakes by engaging professional immigration consultants.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Catherine Neazor Brady - New Zealand licensed immigration advisor with over 20 years of experience in both recruitment and immigration - chats with host, Julie South of VetStaff.
Catherine and Julie discuss the intricacies of immigration for veterinary professionals looking to work in New Zealand.
Key topics covered in the episode include:
Recent changes in New Zealand's immigration landscape, particularly the fee increases set to take effect on October 1st. Catherine explains these changes, their rationale, and compares them to similar fees in other countries like Australia.
The distinctions between temporary and permanent visas, detailing the requirements and processes for each. Catherine elaborates on the "green list" for high-demand occupations, which includes veterinarians, and how this impacts the visa application process.
Employer obligations when hiring overseas veterinary professionals, including costs, responsibilities, registration fees, and job check requirements. This information is valuable for both clinics looking to hire international talent and for veterinary professionals seeking to understand their potential employers' perspectives.
Recognition of overseas qualifications, particularly for veterinary nurses. Catherine explains the assessment process conducted by the New Zealand Qualifications Authority and discusses how work experience can sometimes substitute for formal qualifications in certain visa applications.
The importance of working with licensed immigration consultants, highlighting the complexities of the process and the potential pitfalls of attempting to navigate it alone.
Throughout the episode, Catherine's unique combination of recruitment and immigration expertise provides listeners with a comprehensive understanding of the entire process, from initial job search to successful visa acquisition.
This informative discussion offers valuable insights for both potential immigrants and employers, providing a solid foundation of knowledge about the current veterinary immigration landscape in New Zealand.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Curious about why only 26% of Kiwi veterinary nurses plan to stay in their profession until retirement?
Join Julie South as she catches up with Associate Professor Laura Harvey, the President of the New Zealand Veterinary Nursing Association, who sheds light on this pretty grim statistic.
Julie and Laura talk about the unique challenges faced by New Zealand’s veterinary workforce, from rural and cultural dynamics to the impacts of poor remuneration.
With insights backed by the Boehringer survey, Laura provides a comprehensive look into the factors contributing to the high turnover rate and what can be done to support these essential healthcare professionals.
Julie and Laura also tackle the operational dynamics within veterinary clinics, emphasising the importance of distinguishing between the roles of veterinary nurses and receptionists.
With real-world examples from VetStaff, we illustrate how small clinics can thrive by clearly defining these roles, leading to significant improvements in efficiency and growth.
Packed with practical advice, this episode is a must-listen for anyone curious about the intricacies of veterinary nursing as a profession in New Zealand veterinary clinics.
Tune in for an episode that promises valuable insights and actionable advice!
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Kevin Bryant, CEO of the New Zealand Veterinary Association (NZVA), joins Julie South of VetStaff, us to share his passion and commitment to supporting veterinarians throughout their careers.
From students to retirees, Kevin highlights the NZVA's pivotal role in championing the entire veterinary team.
Often confused, listen as Kevin talks about the vital distinctions between the NZVA and the Vet Council (VCNZ), clarifying their unique roles and contributions to the veterinary sector in New Zealand.
Discover the extensive advocacy work spearheaded by the NZVA to improve animal welfare and veterinary practices.
Kevin sheds light on efforts to empower trained veterinary nurses with specific dental procedures, campaigns against behaviour-modifying collars, and restrictions on public fireworks sales.
Kevin and Julie also chat about the pressing issues of responsible antimicrobial use, veterinarians' roles in emergency responses through the One Health approach, and the crucial focus on workforce sustainability and leadership amidst economic challenges and workforce shortages.
This episode is a must-listen for anyone passionate about the future of veterinary practice in New Zealand or who are considering moving to New Zealand to work as a veterinary professional.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Join Julie South in this milestone episode of the Vet Staff podcast as she reflects on an incredible journey spanning 199 episodes, five continents, 100 countries, and 1400 cities.
From its humble beginnings during New Zealand's 2020 lockdown to becoming a global platform for veterinary professionals, the podcast has defied the odds in a world where 90% of podcasts never make it past their third episode.
Julie shares a bit of the hard work, dedication, and passion that have fuelled the podcast's success, and she expresses heartfelt gratitude to loyal listeners around the world.
As the podcast evolves into "Veterinary Voices," Julie is excited to introduce a new chapter that continues to celebrate the veterinary profession in New Zealand and beyond.
In this episode, Julie previews the exciting line up of guests for the upcoming "Veterinary Voices," including Kevin Bryant, CEO of the New Zealand Veterinary Association, and Associate Professor Laura Harvey, President of the New Zealand Veterinary Nursing Association.
With engaging conversations and inspiring stories, the new series promises to highlight the best of the veterinary industry in Aotearoa, New Zealand.
Don't miss out on this exciting transition! Hit the follow button on your favourite podcast app to stay connected and be part of the next 199 episodes celebrating veterinary excellence.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
What if the key to skyrocketing your veterinary practice's productivity lies in the counterintuitive strategy of slowing down?
Today, Julie South takes you on a journey through the art of effective time management that is so opposite to what you'd expect, it's paradoxically pretty amazing!
Discover how the Pomodoro technique—working in focused intervals with strategic breaks—can transform your workday.
Hear success stories and discover how you can implement similar work rhythm strategies in smaller veterinary practices.
You're guaranteed you'll find practical tips on setting aside time for special projects and upskilling your team, drawing inspiration from Atlassian's "Ship It Days."
Feel the power of achieving a flow state and get actionable steps to create distraction-free zones and extend deep work sessions gradually.
Julie shares the roadmap she uses for reorganising clinic rosters to suit your team's preferred working hours. By building teamwork and showing early wins, you'll discover how to overcome resistance and cultivate a happier, more creative, and resilient workforce.
Forget working harder; discover how working smarter can lead to a more adaptable and skilled veterinary team. Join Julie in this episode and embrace these innovative strategies to elevate your practice today!
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
How familiar are you with the "protective" laws involved in reference checking?
Julie South from VetStaff explores the complexities of reference checks in New Zealand's veterinary profession. Prompted by an unusual request, she examines the legal risks of mishandling references, stressing adherence to the Privacy Act and Fair Trading Act.
Key Takeaways:
Legal Boundaries: Julie emphasises the importance of understanding the legal framework of reference checks, highlighting the consequences of Privacy Act breaches and the need for explicit consent.
Reference Checking: Learn how to verify reference authenticity and "triangulate" sources for reliable information, with practical tips for lawful checks.
Exit Agreements: Explore how exit agreements and non-disparagement clauses can lead to misleading references and how to uncover the truth.
Workforce Assurance Standards: Julie discusses standards by the NZ Public Service Commission to improve reference quality and prevent unchecked employee movement, advocating for similar standards in the veterinary sector.
Advice for Employers: The episode provides ten essential questions for reference checks and guidance on documenting feedback to avoid disputes.
Why Listen?
This episode is essential for veterinary professionals in hiring or job-seeking.
Julie offers insights into the legal and ethical aspects of reference checks, helping listeners navigate recruitment confidently. Whether refining your hiring process or understanding your rights, this episode provides practical advice and discussions to enhance your understanding of New Zealand's veterinary recruitment landscape.
Listen today to arm yourself with the knowledge needed to navigate the complexities of reference checks in New Zealand, protecting your professional journey and building a fair recruitment environment.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Ever wondered if a career as a locum vet or vet nurse in New Zealand could be your next big move...?
This week VetStaff's Julie South explores the (sometimes) thrilling possibilities and (dreaded) daunting challenges of locuming in New Zealand's veterinary clinics.
From the (apparent) attractive perks of higher hourly rates and (perceived) flexible schedules to the potential pitfalls like financial instability and fleeting workplace relationships, she lays it all out.
Discover how locuming can offer personal growth, the chance to test out different clinics, and the opportunity to work in varied settings. However, Julie also highlights the less glamorous side of the equation, such as unpredictability and the administrative burdens that come with the territory.
Whether you're seeking adventure or need stability, Julie's analysis gives you the insights you need to make an informed decision.
Building meaningful connections within the veterinary community is essential, and in this episode, Julie invites you to connect with fellow veterinary professionals like your hosts, Julie South and her colleague, Tania Bruce.
Share your location, leave reviews, and connect through VetStaff's website start building your supportive and connected workplace.
Discover how to be the best version of yourself in your veterinary career while making impactful connections along the way. Your involvement not only helps us grow but also supports our mission of enhancing vet clinics' online presence. Tune in to discover how you can contribute to and benefit from this vibrant community.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Can focusing on trivial tasks be sabotaging your productivity?
Discover how displacement activities, those sneaky forms of procrastination, trick you into feeling accomplished while keeping you from tackling crucial tasks.
In this episode of the Vet Staff podcast, Julie South unpacks the psychological discomfort behind these behaviours and the misleading dopamine hits they provide.
By understanding how common distractions like organising the medicine cabinet instead of updating patient records can stifle your efficiency, you'll gain valuable insights into your own work habits.
Julie shares practical strategies to combat these distractions, such as chunking tasks and implementing the two-minute rule, to help you regain control. But that's not all; she emphasises the power of workplace support and collaboration.
By sharing these insights with your colleagues, you can create a more positive and motivated work environment.
Because your thoughts and experiences are important to Julie, she invites you to connect with her, and strive together to become the most productive versions of ourselves.
Don't miss this opportunity to enhance your productivity and workplace morale!
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Ever wondered why some meetings feel like a waste of time while others drive real results?
Discover the secrets to conducting powerful and efficient veterinary clinic meetings that will transform your practice's productivity.
This episode of the Vet Staff Podcast reveals strategies to streamline your meetings with clear agendas, proper scheduling, and ensuring the right team members are present and prepared.
Learn how skilled facilitation can navigate diverse personality dynamics and keep discussions focused on truly important topics, avoiding the common pitfall of "bike shedding."
We'll share proven techniques to generate active participation and accountability, transforming your meetings from dreaded obligations into valuable tools for enhanced communication and collaboration.
By prioritising agenda items and engaging all attendees, you'll ensure meaningful outcomes and a culture of accountability that extends beyond the meeting room.
Whether you're a clinic manager or a team member, these insights will help you optimize your meetings and boost overall efficiency in your veterinary practice. Don't miss this chance to revolutionize your meeting practices and elevate your clinic's performance.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Is your clinic still struggling with the post-pandemic workforce transformation?
Discover how to turn these challenges into opportunities by understanding the concept of psychological safety and its profound impact on new hires and annual performance reviews.
Join Julie South, Certified DISC Trainer and Resilience Coach, as she introduces the juniority benefit, the swoosh pattern of psychological safety levels over time, and the peak-end rule cognitive bias.
This episode is packed with insights on how these elements can shape your onboarding processes and yearly evaluations, ultimately enhancing your clinic’s performance and morale.
Drawing parallels between the veterinary and airline industries, Julie explores how early retirements of experienced mentors have created significant training gaps.
Julie shares recent studies and expert insights on building a psychologically safe environment that promotes learning, collaboration, and peak performance.
Whether you're a practice owner, manager, or new team member, this episode offers actionable strategies for creating a supportive and thriving workplace, ensuring your team is equipped to handle the complexities of their roles with confidence.
Tune in to transform your clinic’s dynamics and elevate your team’s potential.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Join Julie South, a Certified DISC Trainer and Resilience Coach, as she delves into the art of reaching consensus within teams.
Julie emphasises the importance of creating a safe space for open conversations, setting clear objectives, and encouraging diverse perspectives to ensure everyone feels heard and valued.
She provides practical strategies and best practice questions to help teams navigate through reaching consensus effectively.
By focusing on assumptions rather than beliefs, Julie guides listeners on how to keep discussions productive and inclusive.
Understanding different communication styles and personality types is also highlighted to overcome resistance to consensus.
Tune in to learn how to build team cohesion and make better decisions through consensus-building techniques.
Key Takeaways:
Creating a safe space for open conversations is crucial for reaching consensus within teams.
Setting clear objectives and encouraging diverse perspectives lead to more innovative decision-making processes.
Focusing on assumptions rather than beliefs helps in keeping discussions productive and inclusive.
Questions Answered:
What are the strategies for reaching consensus within a team?
How can diverse perspectives contribute to better decision-making?
What are the best practice questions to ask to keep consensus reaching on track?
How can different personality types resist reaching consensus, and how can this resistance be overcome?
Why is focusing on assumptions rather than beliefs important in consensus-building discussions?
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Have you ever wondered how to unlock the full potential of your veterinary team?
Join DISC Certified Trainer and Resilience Coach Julie South as she unravels some of the secrets to boosting employee engagement in the veterinary industry.
Julie shares practical strategies and expert insights that can transform your clinic's culture and performance.
Three key takeaways from this episode include:
Discover the impact of employee engagement on clinic profitability and customer satisfaction.
Learn actionable techniques to uplift staff morale and cultivate a positive work environment in veterinary practices.
Explore effective approaches to rekindle passion and motivation among your veterinary team members.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Julie South, Certified DISC Trainer and Resilience Coach, delves into the crucial topic of employee engagement. Discover how understanding and addressing your team's needs can transform your clinic's culture, boost productivity, and drive overall success.
Julie shares practical strategies and actionable steps to cultivate a motivated, satisfied, and high-performing workforce. Discover how to implement effective communication, provide growth opportunities, and create clear career progression paths to foster a positive work environment.
Key insights from Gallup's 2024 State of the Global Workforce report highlight the significant impact of great managers and engaged employees on achieving higher profitability and resilience, especially during challenging times.
Three Key Takeaways:
Recognising Disengagement: Julie outlines the subtle and overt signs of employee disengagement, such as decreased productivity, lack of enthusiasm, and increased absenteeism. Understanding these signs is the first step in addressing and reversing disengagement.
Effective Communication: Establishing open and honest communication channels is essential. Julie emphasises the importance of regular check-ins, feedback sessions, and creating a safe space for employees to voice their concerns and ideas.
Growth and Development: Providing opportunities for professional growth and career advancement is crucial for maintaining engagement. Julie discusses how to create individualised development plans and offer training programs that align with both the clinic's goals and the employees' aspirations.
Whether you're a practice owner, manager, team leader, or employee, this episode offers valuable strategies to enhance engagement and help your team reach its full potential.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
In this insightful episode of the Vet Staff Podcast, host Julie South tackles the important topic of psychological safety and its impact on team dynamics, collaboration, and overall veterinary clinic performance.
This episode is a must-listen for anyone looking to build a more trusting, connected, and high-performing work environment.
Psychological safety is the foundation for successful teams. It's about creating an environment where team members feel comfortable sharing ideas, admitting mistakes, and taking calculated risks without fear of negative consequences. When psychological safety exists, open communication, mutual respect, and dependability thrive, leading to increased innovation, learning opportunities, and an inclusive atmosphere.
Julie South explains why psychological safety matters and how it directly affects employee retention, job satisfaction, and clinic performance.
But psychological safety is just the start. The episode also explores the interconnected concepts of collaboration and connection, and their vital roles in building strong, cohesive teams. Collaboration leverages each team member's strengths and expertise to achieve common goals, while connection fosters a sense of belonging, mutual support, and camaraderie.
Julie South offers practical strategies for creating collaboration and connection, such as regular brainstorming sessions, clear communication channels, and team-building activities that create personal connections. These insights are valuable for anyone seeking to create a more engaged, enthusiastic, and loyal veterinary workforce.
CHECK OUT EP 118: “Inclusion vs diversity – 7 inclusive ways to grow your employer brand as a PEOPLE.first vet clinic”
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Have you ever felt like you're speaking a different language than some colleagues? In this insightful episode, DISC Certified Trainer and Resilience Coach Julie South provides a framework for understanding diverse communication styles through the lens of personality types.
Using the research-backed DISC model, Julie breaks down the tell-tale verbal and non-verbal cues that indicate if someone is an "Assertive Executor," "Enthusiastic Collaborator," "Cooperative Stabiliser," or "Analytical Problem Solver."
From direct body language and concise phrases to warm gestures and personal stories, you'll learn to quickly identify each unique style.
By developing this personality awareness and emotional intelligence, you can build faster rapport with teammates, better relate to clients when proposing treatment plans, and ultimately improve team dynamics and workplace culture.
Recognising these cues allows you to adapt your communication approach for more effective collaboration.
Julie provides actionable tips for employers to incorporate this training, like creating team "cheat sheets" on personality cues and hosting workshops with DISC experts. For employees, she challenges you to increase your emotional intelligence by observing colleagues' styles and being more aware of your own.
Don't miss this invaluable opportunity to crack the communication code at your clinic!
Strengthening these skills will lead to more cohesive teamwork, stronger bonds, increased employee engagement and retention, and an exceptional workplace culture that makes your clinic shine.
Three Key Takeaways:
Learn the research-backed DISC model for recognising personality styles through verbal and non-verbal cues
Develop emotional intelligence to adapt your communication approach and build better rapport
Implement personality training through team workshops, cheat sheets, and new hire onboarding
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Ever wondered what the true cost of staff turnover is in veterinary clinics and how you can build a more resilient and engaged team?
Join us as we uncover the financial and emotional toll of staff turnover that often goes unnoticed, from productivity gaps to the stress on remaining team members.
We break down some of these hidden costs and their implications on both the clinic's bottom line and team morale.
Through strong interpersonal relationships and effective leadership, we share actionable steps for employers to enhance clinic culture, improve retention, and build a satisfied, resilient workforce. For veterinary professionals, there're takeaway action steps for you too.
Dive into the five pillars of team dynamics: Connection, Coordination, Clarity, Consistency, and Care.
These core principles are key to fostering a psychologically safe and effective team environment.
Learn about VetStaff's exclusive DELTA Leadership Development Programme, which leverages DISC behaviour assessments to tailor leadership approaches, aligning perfectly with the five C's for optimal team performance.
Plus, hear a heartfelt call to action to share our podcast with three veterinary friends or your clinic manager. Join your host and, together, rejuvenate the passion for veterinary work and build a supportive, motivated community.
Tune in and transform yourself into the most fantabulous, resilient, and powerful version of yourself!
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Curious about how to unlock the full potential of Accommodating Leaders in your veterinary practice...?
In this insightful episode, Certified DISC Trainer and Resilience Coach Julie South takes uncovers the world of the Accommodating Leader, celebrating their strengths while also exploring pathways for their growth and development through the lens of DISC Flow profiling.
Here are three compelling takeaways that will have you eagerly tuning in:
Gain a comprehensive understanding of the core traits that define Accommodating Leaders through the DISC framework. Julie breaks down how these empathetic, people-oriented individuals (high in Steadiness) thrive in collaborative, supportive environments where mutual respect reigns supreme. You'll learn effective strategies for communicating and working alongside accommodating leaders, ensuring a harmonious team dynamic.
Discover valuable insights into the potential challenges accommodating leaders may face, such as a reluctance to embrace change or a tendency to avoid conflict. Julie provides practical tips on how to gently encourage these leaders to step outside their comfort zones, embracing their "stretchy zone" and unlocking even greater potential within themselves and their teams.
Explore tailored approaches for different personality types (Dominance, Influence, Steadiness, Compliance) when interacting with an accommodating leader. Whether you're a task-driven individual who values efficiency, a people-oriented team player, or a detail-focused stickler for processes, you'll gain specific guidance on building a productive and positive working relationship with your accommodating leader.
With Julie's deep expertise in the DISC Flow personality model and her passion for building resilient veterinary teams, this episode promises to be an invaluable resource. You'll walk away with a newfound appreciation for the accommodating leadership style and practical strategies for maximising their impact within your clinic.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.
Ever work with a boss, Lead Vet, Head Vet Nurse or Practice Manager who's all about rules, routines and doing it by the book...?
Let me take you inside the mind of the Modest Leader on this podcast episode.
These leaders are obsessed with stability, honesty and having a well-oiled machine at work. Their vibe? Practical, careful, and crazy organised. You can count on them to make smart choices and avoid risks.
Using the DISC personality model, I'll show you how different team personalities can vibe with a Modest Leader's meticulous style - and what to do when things get rocky.
Key Takeaways:
Modest Leaders shine when accuracy and consistency are musts, but may need to loosen up and embrace change sometimes.
While some team members dig the predictability, others may feel boxed in by too many rules and not enough flexibility.
Open communication is essential. Voice your perspective respectfully, while recognising their commitment to quality.
Join me as I give kudos to Modest Leaders for keeping it real with their integrity and structured approach. But I'll also share tips on finding the balance between order and adaptability.
Whether you're a Modest Leader or work with one, this is a must-listen. Let's unlock your team's full potential through an approach that values stability and quality, but isn't afraid to switch it up when needed.
Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic.