Explorez tous les épisodes du podcast Trade Secrets Podcast
| Titre | Date | Durée | |
|---|---|---|---|
| Trade Secrets Tech Summit: The Hive (feat. Whitney Shindelar) | 10 mars 2025 | 00:25:20 | |
This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a five-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts. This week’s featured company is the Hive, represented by founder and CEO Whitney Shindelar. Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profile, advisors are encouraged to send a link to the hosts to be added to the list. This episode was sponsored by the Travel Corporation. Further resources The Hive online and on Instagram The Hive on Host Agency Reviews Whitney Shindelar’s previous appearance on Trade Secrets, talking about mentorship in the industry Get in touch! Email us: tradesecrets@travelweekly.com
Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license
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| Trade Secrets Tech Summit: Tern (feat. David Shull) | 03 mars 2025 | 00:25:25 | |
This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts. This week’s featured company is Tern, represented by co-founder and CEO David Shull. Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profile, advisors are encouraged to send a link to the hosts to be added to the list. This episode was sponsored by the Travel Corporation. Further resources Tern’s website David’s email Tern’s Facebook group for users Get in touch! Email us: tradesecrets@travelweekly.com
Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license
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| Guess what’s coming on March 3? A brand-new season of Trade Secrets! | 17 févr. 2025 | 00:03:16 | |
Trade Secrets is back for its sixth season, but with a twist: Welcome to the Trade Secrets Tech Summit. Every week — you read that right, Trade Secrets is going weekly in season six — co-hosts Emma Weissmann and Jamie Biesiada will invite a travel agency technology provider on the show. They’ll discuss their tech and how it can help travel advisors’ businesses. Trade Secrets is using Host Agency Reviews’ list of travel agency software as a jumping-off point for the companies to feature, but listeners are invited to submit any other companies by emailing tradesecrets@travelweekly.com. The new season will premiere on Monday, March 3. Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license
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| Trading social media for Substack: Using content to build a brand (Feat. SmartFlyer’s Kayla Douglas) | 10 févr. 2025 | 00:39:32 | |
In this special bonus episode, Trade Secrets is all about content — and why travel advisors should get theirs off social media and into an email newsletter. Kayla Douglas, director of content for SmartFlyer in New York, delves into the world of Substack with co-hosts Emma Weissmann and Jamie Biesiada. And, stay tuned after the episode for some exciting announcements about season six of Trade Secrets. This episode was released in conjunction with a Humans in the Hot Seat episode (part of TravelAge West’s Humans of Travel podcast), featuring Erina Pindar, COO and managing partner at SmartFlyer. This episode was sponsored by Riverside Luxury Cruises. Further resources Kayla Douglas’ email, Instagram and Substack SmartFlyer Core coverage
Mentioned on this episode:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license
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| Encore: How should travel advisors manage client expectations? | 27 janv. 2025 | 00:43:01 | |
Trade Secrets is on a winter break. We're sharing some of our favorite episodes until we return. Travel advisors, how do you handle it when a client has unrealistic expectations? What if they ask to stay at a property you wouldn’t recommend (especially if they serve truly lackluster midnight hotdogs)? What do you do when their budget is unrealistic for the trip they want? Or, what if they have a really bad experience while they’re in-destination? Get advice on all that and more in this week’s episode of Trade Secrets, where co-hosts Emma Weissmann and Jamie Biesiada are joined by Abbey Meyer, CEO of Sky High Travel in St. Louis, Missouri. This episode was sponsored by Collette. Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license
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| Encore: How can new travel advisors build a successful career? (Feat. Bill Coyle) | 13 janv. 2025 | 00:45:05 | |
Trade Secrets is on a winter break. We're sharing some of our favorite episodes until we return. This week, we're featuring one of our most popular episodes from season five. New travel advisors, look no further than this episode of Trade Secrets for advice on everything from setting up your business, to finding clients, to prioritizing fam trip destinations. Co-hosts Emma Weissmann and Jamie Biesiada are joined by KHM Travel Group’s Bill Coyle, vice president of agent engagement, to tackle listener questions on that and more. Trade Secrets will return with season six in early 2025. This episode was sponsored by Collette.
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license
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| Encore: Travel advisors, what’s your elevator pitch? (feat. Jackie Friedman) | 30 déc. 2024 | 00:44:20 | |
Trade Secrets is on a holiday break. We're sharing some of our favorite episodes until we return. This week, we're featuring our first episode of season five. Hosts Emma Weissmann and Jamie Biesiada welcome Nexion Travel Group president Jackie Friedman on the show to talk about the value of travel advisors. They discuss the modern history of the profession and the evolution from “agent” to “advisor,” then answer listener questions about standing out from the crowd, how advisors can sell their own value and what makes a good elevator pitch. Trade Secrets will return with season six in early 2025.
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license
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| Encore: Why can't we be friends? Forming productive travel advisor-supplier relationships | 16 déc. 2024 | 00:49:16 | |
Trade Secrets is on a holiday break. We're sharing some of our favorite episodes until we return. This week, co-hosts Emma Weissmann and Jamie Biesiada welcome Royal Caribbean’s Vicki Freed, senior vice president of sales and trade support and service, and Jamie Margolis, owner of the Dream Vacations franchise Moms at Sea. During the episode, Freed and Margolis talk about the importance of forming — and maintaining — a good agent-supplier relationship, the “unicorn” cabins onboard Royal Caribbean ships that offer more space for less money, the value proposition of cruising and more. Trade Secrets will return with season six in early 2025. See omnystudio.com/listener for privacy information. | |||
| Season 5 finale: Emma and Jamie’s top 25 predictions for travel in 2025 | 02 déc. 2024 | 00:42:11 | |
In the season finale of Trade Secrets, co-hosts Jamie Biesiada and Emma Weissmann share their top 25 travel predictions for 2025, covering everything from trends in the travel agency and tech landscape to destinations and travel styles they have their eyes on for the coming year. They also share some exciting news – Trade Secrets recently took home an award for Best Travel/Leisure Podcast in the annual Eddie and Ozzie Awards! The sixth season of Trade Secrets will debut in early 2025. Further resources Mentioned on the show:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| 2024 rewind: What trends shaped the travel industry — and impacted agents — this year | 18 nov. 2024 | 00:47:21 | |
From ASTA’s fight against American Airlines’ distribution strategy to the Taylor Swift effect on the travel industry, 2024 was bursting with headlines that affected travel advisors. This week on Trade Secrets, co-hosts Emma Weissmann and Jamie Biesiada talk about the major travel trends and events that shaped the agency landscape. Further resources Mentioned on the show:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| How do I find and maintain work-life balance as a travel advisor? (Feat. Stephanie Lee) | 04 nov. 2024 | 00:55:35 | |
Balancing work responsibilities with the needs of personal life has become exponentially more difficult for travel advisors as workloads have increased. But it’s also critically important to find time for friends, family and hobbies outside of work, and to develop systems at work that improve efficiency and allow you to step away. What kind of boundaries should you set, and how can you enforce them? What can you automate to take more things off your plate? Hear all about this and more on this episode of Trade Secrets, featuring Host Agency Reviews founder Stephanie Lee. Further resources Host Agency Reviews on the web Steph Lee’s email and LinkedIn page Mentioned on this episode:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license
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| Demystifying DMCs: What are destination management companies, and how can travel advisors best work with them? | 21 oct. 2024 | 00:37:13 | |
What’s the difference between a tour operator and a destination management company (DMC)? How can advisors find DMCs to work with, and what are the top do’s and don’ts of working with them? What if a contact at a DMC ghosts a travel advisor? Hear the answers to these questions and more in this week’s episode of Trade Secrets, where co-hosts Emma Weissmann and Jamie Biesiada chat about all things DMCs with Andrea Grisdale, CEO and founder of I.C. Bellagio in Italy. This episode is sponsored by AmaWaterways. Further resources IC Bellagio on the web Andrea Grisdale’s email Mentioned in this episode:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license
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| Oh, the places you’ll go! Destination weddings, honeymoons and beyond, feat. Jennifer Doncsecz | 07 oct. 2024 | 00:59:23 | |
This week, Trade Secrets takes on the world. Jennifer Doncsecz of VIP Vacations returns to the podcast to discuss her specialty: destination weddings and honeymoons. She talks about everything from getting started selling destination weddings and honeymoons, to turning those travelers into clients for life. Then, she answers a number of listener questions about destinations, ranging from the benefits of visiting a spot before selling it, qualifying for fam trips and where to send clients headed to Europe for the first time. This episode is sponsored by AmaWaterways. Further resources VIP Vacations on Facebook Jennifer Doncsecz’s email Jennifer’s previous Trade Secrets episodes: Mentioned in this episode:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Trade Secrets at Virtuoso Travel Week, part 3: How can travel advisors get ‘commissions with a comma'? (Feat. Dondra Ritzenthaler) | 23 sept. 2024 | 00:30:10 | |
In this episode, the final in a three-part series of Trade Secrets recorded on the road at Virtuoso Travel Week in Las Vegas, co-hosts Emma Weissmann and Jamie Biesiada welcome Azamara CEO Dondra Ritzenthaler. She discusses leaving her retirement to helm the small-ship luxury cruise line, the importance of suppliers listening to trade partners, luxury travel sales techniques and what sets luxury cruise lines like Azamara apart. This episode is sponsored by AmaWaterways. Further resources Dondra Ritzenthaler’s email Mentioned in this episode:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license
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| Trade Secrets at Virtuoso Travel Week, part 2: As a travel advisor, how do I break into the world of luxury travel sales? | 09 sept. 2024 | 00:38:04 | |
Trade Secrets is on the road again, this time at Virtuoso Travel Week in Las Vegas. In the second episode of a three-part series recorded on-site in Las Vegas, Megan Vatnsdal, owner of Onyx & Evergreen Travel and affiliate of Four Hundred, talks about how she’s spent the past few years building her luxury-focused agency. She and co-hosts Emma Weissmann and Jamie Biesiada cover everything from building a book of business, to getting in front of luxury clients, to using events to network. This episode is sponsored by AmaWaterways. Further resources Megan Vatnsdal on Instagram, Facebook and the web Mentioned in this episode:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license
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| Trade Secrets at Virtuoso Travel Week, part 1: What are the latest trends in luxury travel? (Feat. David Kolner) | 26 août 2024 | 00:41:22 | |
Trade Secrets is on the road again, this time at Virtuoso Travel Week in Las Vegas. In the first episode of a three-part series recorded on site, Virtuoso executive vice president David Kolner shares updates on Virtuoso’s annual event, how advisors are selling so much right now, the different habits of each generation and what the term “luxury” means to him. Kolner also talks about Maui recovery and what travel advisors can do to help the island. This episode is sponsored by Allianz Partners. Further resources Virtuoso’s website David Kolner on LinkedIn and Instagram UBS’s Global Wealth Report 2024 From TravelAge West:
From Travel Weekly:
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| Inside the Trade Secrets mailbag: Answering your most pressing questions (Feat. Chad Burt of Outside Agents) | 12 août 2024 | 00:35:54 | |
This week, Chad Burt of Outside Agents joins Jamie Biesiada and Emma Weissmann of Trade Secrets for our annual “mailbag” episode, featuring travel advisor listener questions on a variety of topics. During the episode, we’ll dig into advanced use cases of generative AI, airline loyalty, host agency affiliations, picking a travel advisor specialty and more. This episode is sponsored by Allianz Partners USA. Further resources and related readings Outside Agents on the web Outside Agents’ blog More about Outside Agents’ MAGgie technology Outside Agents’ Power Prompts Chad’s book of prompts - password: oastrong Mentioned in this episode and related reading:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| How can new travel advisors build a successful career? (Feat. Bill Coyle of KHM Travel Group) | 29 juil. 2024 | 00:44:57 | |
New travel advisors, look no further than this episode of Trade Secrets for advice on everything from setting up your business, to finding clients, to prioritizing fam trip destinations. Co-hosts Emma Weissmann and Jamie Biesiada are joined by KHM Travel Group’s Bill Coyle, vice president of agent engagement, to tackle listener questions on that and more. This episode is sponsored by Iberostar Hotels & Resorts. Further resources Connect with KHM Travel Group online, on Facebook, on Instagram, on YouTube and on LinkedIn Encompass the World Travel, Bill Coyle’s family agency Mentioned in this episode and related reading:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| How should travel advisors manage client expectations? | 15 juil. 2024 | 00:42:54 | |
Travel advisors, how do you handle it when a client has unrealistic expectations? What if they ask to stay at a property you wouldn’t recommend (especially if they serve truly lackluster midnight hotdogs)? What do you do when their budget is unrealistic for the trip they want? Or, what if they have a really bad experience while they’re in-destination? Get advice on all that and more in this week’s episode of Trade Secrets, where co-hosts Emma Weissmann and Jamie Biesiada are joined by Abbey Meyer, CEO of Sky High Travel in St. Louis, Missouri. This episode is sponsored by Iberostar Hotels & Resorts. Further resources Sky High Travel on the web, Facebook and Instagram Resources mentioned in this episode and related reading:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license
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| Trade Secrets on the road, part 3: How does Europe’s travel agency landscape compare to the U.S.? | 01 juil. 2024 | 00:39:03 | |
Trade Secrets is on the road for a special, three-episode series recorded on the ground at the ASTA Travel Advisor Conference in Dallas. In this episode, the final in the series, co-hosts Emma Weissmann and Jamie Biesiada welcome Eric Dresin, the secretary general of the European Travel Agents’ and Tour Operators’ Associations (ECTAA), onto the show. They chat about the travel agency landscape in Europe, the phenomenon of Europe’s travel “planners” (who don’t actually book travel) and more. Then, hear from Thekla Kammenou of the Greece-based tour operator Four Ways Travel, about the tourism scene in Greece and some of her favorite spots. This episode is sponsored by Iberostar Hotels & Resorts. Further resources
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Trade Secrets on the road, part 2: From pitch to prime time, how travel advisors can — and should — get on TV (feat. Jenn Lee, Vanessa McGovern and Erika Richter) | 17 juin 2024 | 00:51:52 | |
Trade Secrets is on the road for a special, three-episode series recorded on the ground at the ASTA Travel Advisor Conference in Dallas. In this episode, part two in the series, travel advisors can learn all about how to get on TV, and why it’s the best marketing tactic a small business can employ. Vacation Planners International’s Jenn Lee, Gifted Travel Network’s Vanessa McGovern and ASTA’s Erika Richter — all experts in media relations — offer tips, advice and beyond. This episode is sponsored by the Globus family of brands. Further resources
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Trade Secrets on the road, part 1: ASTA’s Zane Kerby on American Airlines and the importance of education | 03 juin 2024 | 00:49:43 | |
Trade Secrets is on the road for a special, three-episode series recorded on the ground at the ASTA Travel Advisor Conference in Dallas. In this episode, part one in the series, hear ASTA CEO Zane Kerby’s take on American Airlines’ decision to change course on its NDC implementation after listening and responding to the travel agency community, as well as why ATSA is making changes to its Verified Travel Advisor (VTA) certification program. Then, hear from two advisors on their own journeys to become VTAs. This episode is sponsored by the Globus family of brands. Further resources From TravelAge West:
From Travel Weekly:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| How do you grow your travel agency — and trust your new advisors? | 20 mai 2024 | 00:44:46 | |
When it’s time to expand your business, what’s the best way to do it? Should you hire independent contractors, employees or assistants? Then, once they’re onboarded, how do you effectively train — and, subsequently, trust — your new people? All that and more is covered in this week’s Trade Secrets, when co-hosts Emma Weissmann and Jamie Biesiada talk business expansion with Julie Lanham, president of Vacations to Remember in Augusta, Ga. Thanks to our friends at Jetset World Travel for helping us solicit travel advisor questions this season. This episode is sponsored by All-Inclusive by Marriott Bonvoy. Further resources Julie Lanham on Instagram Mentioned in this episode:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Travel advisors, what’s your brand identity? (feat. Christina Vieira) | 06 mai 2024 | 00:38:50 | |
Marketing is an important part of most travel advisors’ businesses. This week on Trade Secrets, Christina Vieira of Showcase the World Travel discusses finding your “why,” identifying ideal clients and reaching those clients on the platforms that make sense. She also discusses the importance of a good email marketing plan, automation and more with co-hosts Emma Weissmann and Jamie Biesiada. Thanks to our friends at Key to the World Travel for helping us solicit travel advisor questions this season. This episode is sponsored by All-Inclusive by Marriott Bonvoy. Further resources Christina Vieira on Instagram and Facebook Magic Made Simple, which helps travel agents set up systems, online and on Instagram From Magic Made Simple, just for Trade Secrets listeners: Six workflows to automate From TravelAge West: Gifted Travel Network’s luxury travel symposium on the rivers Christina Vieira’s five Rs:
Mentioned in this episode:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| How should travel agents address travel advisories? | 22 avr. 2024 | 00:34:45 | |
When the State Department upgrades its travel advisory for a destination, or updates an advisory with new information, it can make clients a little jumpy. How should travel agents navigate the situation? Get the answer on this week’s episode of Trade Secrets, when co-hosts Emma Weissmann and Jamie Biesiada are joined by travel advisor Brittany Shuford of Darling Destinations in Birmingham, Ala. Thanks to our friends at OutsideAgents.com for helping us solicit travel advisor questions this season. This episode is sponsored by Travel Insured International. Further resources Find Brittany Shuford on Instagram and Facebook Mentioned in this episode:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Travel advisors, what’s your elevator pitch? (feat. Jackie Friedman) | 08 avr. 2024 | 00:46:05 | |
Welcome to season five of Trade Secrets. In this episode, hosts Emma Weissmann and Jamie Biesiada welcome Nexion Travel Group president Jackie Friedman on the show to talk about the value of travel advisors. They discuss the modern history of the profession and the evolution from “agent” to “advisor,” then answer listener questions about standing out from the crowd, how advisors can sell their own value and what makes a good elevator pitch. Thanks to our friends at WorldVia for helping us solicit travel advisor questions this season. This episode is sponsored by Travel Insured International. Further resources Nexion Travel Group on the web Reach out to Jackie Friedman via email Mentioned in this episode:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license
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| Mic check, one, two: How do we create Trade Secrets? | 25 mars 2024 | 00:30:15 | |
How is the Trade Secrets podcast made? Find out all the behind-the-scenes details in this special episode with co-hosts Emma Weissmann and Jamie Biesiada. From the show’s origin, to scripting, to editing and posting, take a peek behind the Trade Secrets curtain. This is a special episode of Trade Secrets between seasons four and five. Season five will return in two weeks, on April 8. This episode is sponsored by Travel Insured International. Further resources Email Emma Weissmann and Jamie Biesiada Follow us on Instagram Mentioned in this episode:
Some previous episodes we mention:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license
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| Why can't we be friends? Forming productive travel advisor-supplier relationships (feat. Vicki Freed and Jamie Margolis) | 11 mars 2024 | 00:49:59 | |
Welcome to the season four finale of Trade Secrets. This week, co-hosts Emma Weissmann and Jamie Biesiada welcome Royal Caribbean’s Vicki Freed, senior vice president of sales and trade support and service, and Jamie Margolis, owner of the Dream Vacations franchise Moms at Sea, during the second installment of a two-part series with Freed (listen to part one here). During the episode, Freed and Margolis talk about the importance of forming — and maintaining — a good agent-supplier relationship, the “unicorn” cabins onboard Royal Caribbean ships that offer more space for less money, the value proposition of cruising and more. In two weeks, Trade Secrets will release a special episode about the making of the podcast. It will return for season five two weeks after that, on April 8. This episode is sponsored by Travel Insured International. Further resources Contact Vicki Freed by email or her personal cell phone, 305-458-0463 Find Jamie Margolis and Moms at Sea online, on Facebook and on Instagram The last Trade Secrets episode, also featuring Vicki Freed From Travel Weekly, Agent Life: From Facebook group to franchisee: Moms at Sea’s fantastic voyage Mentioned in this episode:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Icon of the Seas: How big can a cruise ship get? | 26 févr. 2024 | 00:42:08 | |
Get ready for a cruise-filled episode of Trade Secrets. This week, co-hosts Emma Weissmann and Jamie Biesiada welcome Royal Caribbean's Vicki Freed, senior vice president of sales and trade support and service, and Nick Weir, senior vice president of entertainment, onto the show. Hop aboard as we dive into everything from the brand-new Icon of the Seas — billed as the largest cruise ship at sea — to what it takes to entertain Royal’s millions of cruisers. This is the first of a two-part series featuring Freed; join us next time for a discussion on creating a strong advisor-supplier relationship. This episode is sponsored by Windstar Cruises. Further resources Contact Vicki Freed by email or her personal cell phone, 305-458-0463 Follow Nick Weir on X (formerly Twitter) Royal’s trade marketing hub (also home to the link to register for Vicki’s Coffee Talk) Vicki Freed on Humans of Travel: Royal Caribbean’s Vicki Freed on breaking into the cruise industry _ and meeting the boss who helped shape her Icon of the Seas coverage
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Travel advisors, are you using the right tech stack? | 12 févr. 2024 | 00:45:49 | |
Travel advisors, are you stuck in the technological past? In this episode of Trade Secrets, Brian Shultz, chief information officer for Cruise Planners, joins hosts Emma Weissmann and Jamie Biesiada to talk about the latest in tech offerings for advisors, game-changing generative AI use cases and tools that can save you both time and money. This episode is sponsored by Windstar Cruises. Further resources and related reading: Meet Cruise Planners’ Brian Shultz Cruise Planners’ website and franchise site Trade Secrets episode on generative AI: How do I use generative AI to improve my travel agency’s workflow? From TravelAge West:
From Travel Weekly: Travel advisor Lorryn Langton’s poem created with generative AI, made for a group headed to Puerto Vallarta and posted in their private Facebook page: T'was the night before Mexico, in the Midwest so cold, the women were bustling, their spirits so bold. With tequila in mind and pools to explore, they readied themselves for adventures galore. Sunshine awaited, a tropical delight, a respite from winter, a warm welcome sight. Catamaran sailings and whale spotting too, an escape from the cold, a dream coming true. The bags were all packed, passports in hand, visions of palm trees and white sandy land. To Mexico they'd go, leaving winter behind, A getaway to unwind, a paradise they'd find. Spa time awaited, relaxation in store, A pampering session, leaving stress at the door. In the warmth of the sun, with a breeze so divine, They'd sip on cocktails, letting worries decline. So, on the eve of departure, excitement so high, the women embraced, beneath the moonlit sky. To Mexico they'd journey, from the cold they'd break free, a holiday adventure, just as it should be. Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Decoding 2024: What trends will shape the travel advisor landscape? | 29 janv. 2024 | 00:29:57 | |
This week on Trade Secrets, co-hosts Emma Weissmann and Jamie Biesiada gaze into their crystal balls to reveal what 2024 might hold for the travel agency community. They share what’s in and what’s out for this year, along with major trends that will shape the advisor landscape. They’ll even share some resolutions for themselves and for the podcast. Here’s a preview of what’s in and what’s out, according to our hosts. Emma’s “in for 2024” list:
Emma’s “out for 2024” list:
Jamie’s “in and out for 2024” list:
Further resources: Trade Secrets episode on burnout, balance and more Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Encore: Top travel pros and their best advice for advisors | 15 janv. 2024 | 00:37:37 | |
Trade Secrets is on a break right now, but will be back starting Jan. 29 with brand-new episodes. In the meantime, we wanted to share one of our favorite episodes from season four. It’s also one of the most popular. This episode was recorded at the ASTA Global Convention in San Juan, Puerto Rico, on May 2, 2023. Co-hosts Jamie Biesiada and Emma Weissmann rounded up some of the industry’s finest to offer their best advice to travel advisors. They touch on everything from sustainability, to entering the luxury market, and beyond. Further resources: The ASTA Travel Advisor Conference 2024 Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license
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| Trade Secrets presents Humans of Travel: Kristin Karst of AmaWaterways | 01 janv. 2024 | 00:45:42 | |
Trade Secrets is on a holiday break, but in the meantime, we wanted to share some of Travel Weekly and TravelAge West’s other podcasts with our listeners. This week’s episode is Humans of Travel, hosted by Trade Secrets co-host Emma Weissmann, featuring AmaWaterways’ Kristin Karst. If you’ve worked in the travel industry for any length of time, you’re probably familiar with Karst. The co-owner and executive vice president of river cruise line AmaWaterways, Karst is a staple at most travel industry conferences, perhaps best known for her bubbly personality, welcoming demeanor and close, personal relationships with travel advisors. However, many travel industry colleagues may not know Karst’s unique backstory. She was born and grew up in Dresden, a German town along the Elbe River, in what was formerly Eastern Germany, under a regime that mostly kept Karst and her family isolated from the Western World. In this episode of Humans of Travel, Karst reflects on a childhood spent under the Socialist Unity Party of Germany, and how the limited travel her family was able to do allowed her to gain an appreciation for all that Eastern Europe had to offer and fostered an early love of tourism. Karst will also dive into what it was like when the Berlin Wall came down in 1989, and how she got her start in the travel industry as a leisure manager at American Express Travel, a role that she kept until she moved to Southern California and met Rudi Schreiner, her husband-to-be and the former president of Viking Cruises. Listeners will hear Karst reflect on the early days of AmaWaterways, how she keeps her work-life balance in check and what’s behind her unwavering positivity. Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Trade Secrets presents The Folo: A wish list for Disney’s $60 billion parks plan | 18 déc. 2023 | 00:46:17 | |
Trade Secrets is on a holiday break, but in the meantime, we wanted to share some of Travel Weekly and TravelAge West’s other podcasts with our listeners. This week’s episode is The Folo, hosted by Travel Weekly’s Rebecca Tobin. Each week, The Folo digs deep into a topic of interest in the travel industry. On this episode, Tobin talks to Trade Secrets co-host Jamie Biesiada, also a senior editor at Travel Weekly covering retail travel sales and theme parks, about Disney’s planned $60 billion investment in its parks, experiences and products division over the next 10 years. They talk about what Disney’s been up to, the competition and what could be coming down the road. Most especially, they hone in on what kind of changes travel advisors would most like to see. This episode is sponsored by ALG Vacations. Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Trade Secrets presents The Last Resort: 1 Hotel Hanalei Bay | 04 déc. 2023 | 00:38:24 | |
Trade Secrets is on a holiday break, but in the meantime, we wanted to share some of Travel Weekly and TravelAge West’s other podcasts with our listeners. This week’s episode is The Last Resort, hosted by Travel Weekly’s Christina Jelski. The Last Resort is a monthly hospitality-focused podcast where travel advisors share their first impressions of the last resort they visited. On this episode, Jelski talks to SmartFlyer-affiliated travel advisor Sarah Lopez and Travel Weekly managing editor Rebecca Tobin about their recent visits to the 1 Hotel Hanalei Bay on the Hawaiian island of Kauai. Lopez and Tobin talk about the resort's prime position along Kauai's famed North Shore and why it offers an ideal wellness retreat-style experience, without being an "in your face" wellness destination. The pair chat about some of their favorite amenities at the resort, from delicious bagels at the property's Neighbors cafe to complimentary access to electric Audi e-tron vehicles. Lopez also discusses the negative impact that the recent Maui wildfires have had on Hawaii bookings as a whole. This episode is sponsored by ALG Vacations. Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| The fast lane to success: Travel advisor Christy Menzies’ million-dollar start | 20 nov. 2023 | 00:46:43 | |
How did Christy Menzies, the owner of Menzies Luxe Retreats, achieve $1 million in sales in her first six months in business as a travel advisor? Find out the answer to that question and many more in this week’s episode of Trade Secrets, where Menzies shares her journey in the industry and offers sage advice on explaining the value of travel advisors, finding clients as a new advisor, rapidly growing sales and more. This episode is sponsored by ALG Vacations. Further resources: Menzies Luxe Retreats on the web Christy Menzies on Instagram Mentioned on this episode:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| How do I get started as a travel advisor? | 06 nov. 2023 | 00:50:40 | |
Thinking of becoming a travel advisor? This is the Trade Secrets episode for you, featuring the sound advice of Steph Lee, founder of Host Agency Reviews. During this episode, delve into the world of travel advising as a profession, including what to know about starting a business, what challenges you may face and more. Already established in the industry? We’ve got plenty for you to mull on, too, from using host- or consortium-provided marketing materials, advice on moving into a management role and more. This episode is sponsored by ALG Vacations. Further resources: Steph Lee’s Facebook, Instagram and email Host Agency Reviews (HAR) Friday 15 podcast Travel Agent Chatter podcast Questions to ask a host agency sheet Travel Jobs board Hosted Travel Advisor Report 2023 Independent Travel Advisor Report 2023 Seven-day agency setup program Mentioned on this episode:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Which travel insurance policy is right for my clients? (part 2) | 23 oct. 2023 | 00:24:41 | |
Travel insurance is an important product for travel advisors and travelers alike, but it’s also an undeniably complex one. What should advisors talk about when selling travel insurance, and what shouldn’t they discuss? Is an annual plan a better deal than per-trip plans? What is a preexisting condition, and what does it mean for advisors? Find out the answers to those questions and more in this week’s episode, the second in a two-part series on travel insurance featuring Richard Aquino, vice president and head of sales for Allianz Partners. Find part one here. This episode is sponsored by Air France-KLM. Further resources: Allianz Advantage, Allianz’s website for travel advisors Mentioned on this episode, Jamie’s air ambulance coverage:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Which travel insurance policy is right for my clients? (part 1) | 09 oct. 2023 | 00:26:03 | |
Travel insurance is an important product for travel advisors and travelers alike, but it’s also an undeniably complex one. How should travel advisors position this product to clients? What insurance provider should they use? How do they parse through complicated plans? Find out the answers to those questions and more in this week’s episode, the first in a two-part series on travel insurance featuring Richard Aquino, vice president and head of sales for Allianz Partners. This episode is sponsored by Air France-KLM. Further resources: Allianz Advantage, Allianz’s website for travel advisors Mentioned on this episode:
Thanks to our friends at Cruise Planners for helping solicit questions for this season of Trade Secrets! https://www.cruiseplannersfranchise.com/ Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| On the ground in Maui: Should travel agents send clients to the island right now? | 25 sept. 2023 | 00:46:12 | |
One month after wildfires devastated Lahaina, Signature Travel Network decided to move forward with its annual Owners’ Meeting at the Grand Wailea, located on an unaffected part of Maui. This episode of Trade Secrets was recorded from the island. Hear from Signature CEO Alex Sharpe, travel agency owners and supplier representatives from Allianz Partners, Travel Insured International and Pleasant Holidays as they share their thoughts about promoting travel to the island. Listeners will also learn about Signature’s relief efforts, and the resounding takeaway for travel advisors who have visited: Responsible, compassionate tourism is welcome on the Valley Isle. Note: Although unaffected areas of Maui have remained open to tourism, the affected areas of West Maui will officially open on Oct. 8, according to Hawaii Gov. Josh Green. This episode is sponsored by Air France-KLM. Further resources: Coverage from Travel Weekly and TravelAge West:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Fam trips: How can they help your business, travel advisors? | 11 sept. 2023 | 00:36:52 | |
This week, Trade Secrets is all about the fam — fam, or familiarization, trips, that is! Hosts Emma Weissmann and Jamie Biesiada are joined by Theresa Chu-Bermudez, owner of Get Out! Custom Travels, co-host of the Tin Lounge Podcast and the creator of Fam with Intention. They talk about all of the ins and outs of fams: how to find them, how to prepare for them, what to do on a fam, and what to do after the trip is over. This episode is sponsored by Air France-KLM. Further resources: Theresa Chu-Bermudez
Tyson Wharton, owner and founder of Sioux Empire Travel, and his fam trip do’s and don’ts: Do:
Don’t:
Mentioned in this episode: Thanks to our friends at The Hive for helping solicit questions for this season of Trade Secrets! Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| As a travel advisor, how do I encourage my clients to travel more sustainably? | 28 août 2023 | 00:38:12 | |
In this episode of Trade Secrets, Indagare’s Melissa Biggs Bradley discusses the company’s sustainability efforts — including how her agency offsets the carbon footprints of all staff and client travel — the end of “fast travel,” and how travel advisors can encourage clients to travel more sustainably. This episode is sponsored by ALG Vacations. Further resources: Melissa Biggs Bradley:
From Travel Weekly, “Agent Life: Indagare aims to positively impact clients and the places they visit” Indagare’s explainer on its carbon neutrality From TravelAge West, “Need to Know Research: How Do Travel Advisors Really Feel About Sustainability?” Mentioned on this episode:
Thanks to our friends at the Travel Advisor Resource Center for helping solicit questions for this season of Trade Secrets! Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Hawaii wildfires: What travel advisors need to know | 10 août 2023 | 00:19:43 | |
In this special episode of Trade Secrets, co-host Jamie Biesiada gets an update on the wildfires in Hawaii from Ilihia Gionson, the Hawaii Tourism Authority’s public affairs officer. Gionson talks about what’s happening on Maui, thanks those visitors who have left the island and asks for patience in the weeks ahead as damage is assessed and recovery begins. This episode is sponsored by ALG Vacations. https://www.vaxvacationaccess.com/suppliers/apple-leisure-group/pages/algv-gives-you-more/ Further resources: For visitor-specific information, visit the Hawaii Tourism Authority on its website or gohawaii.com For general disaster information, visit the Hawaii Emergency Management Agency To lend a hand, consider donations to the American Red Cross or one of the organizations identified by the Hawaii Emergency Management Agency See omnystudio.com/listener for privacy information. See omnystudio.com/listener for privacy information. | |||
| How do I use generative AI to improve my travel agency’s workflow? | 07 août 2023 | 00:44:32 | |
In this episode of Trade Secrets, hosts Jamie Biesiada and Emma Weissmann are joined by Christine Vincent, business technology manager for Travelsavers and NEST. They discuss how generative AI is changing the travel industry, and delve into how travel advisors can use it to improve their workflows. They also chat about how to become an effective “prompt engineer” to get a desired output. And yes, if you were wondering, Google’s Bard wrote this episode’s title and description (but it was, of course, vetted and edited by the hosts). This episode is sponsored by ALG Vacations. Further resources: Christine Vincent on LinkedIn Dave Burse’s LinkedIn Learning course, “How to research and write using generative AI tools.” Use the CREATE acronym to write prompts:
Recent generative AI coverage from Travel Weekly and TravelAge West:
Mentioned on this episode:
Thanks to our friends at Brownell Travel for helping solicit questions for this season of Trade Secrets! Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Navigating the expedition cruise boom: Insider insights for travel advisors | 24 juil. 2023 | 00:41:03 | |
Embark on a voyage of discovery into the fast-growing world of expedition cruising on this episode of Trade Secrets. Co-hosts Emma Weissmann and Jamie Biesiada are joined by Rachel Woodward, vice president of sales for Lindblad Expeditions, and Beth Butzlaff, Global Travel Collection’s vice president of partnership. They’ll tackle everything from which clients are best suited for which expedition cruises, to can’t-miss stops in Alaska, to how better Starlink connectivity will affect cruisers in the future. This episode is sponsored by Lindblad Expeditions. Further resources: Rachel Woodward’s email address and cell phone: (510) 289-9941 Lindblad’s website for travel advisors To learn more about Global Travel Collection, send an email or go to Internova’s website Recent Lindblad coverage from Travel Weekly and TravelAge West:
Mentioned on this episode:
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Unleashing sales superpowers: Sales strategies for travel advisors, part two | 10 juil. 2023 | 00:37:36 | |
In this two-part episode of Trade Secrets, we’ll delve deep into the world of sales strategies for travel advisors, with guests Byrd Bergeron (of the Travel Byrds) and Steven Gould (of Goulds Travel, Luxera Travel and the Travel Advisor Resource Center). They also operate the Facebook group “Sales Strategies for Travel Professionals.” In part two, we’ll discuss a variety of listener questions, from how to allocate your time and strategies with managing email inboxes, to finding outside help in today’s busy business environment. Tune in now for part two, and if you haven’t, check out part one here. This episode is sponsored by Lindblad Expeditions. Further resources: Byrd Bergeron
Steven Gould
Sales Strategies for Travel Professionals on Facebook Mentioned on this episode: Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Unleashing sales superpowers: Sales strategies for travel advisors, part one | 26 juin 2023 | 00:41:50 | |
In this two-part episode of Trade Secrets, delve deep into the world of sales strategies for travel advisors with guests Byrd Bergeron of the Travel Byrds and Steven Gould of Goulds Travel, Luxera Travel and the Travel Advisor Resource Center. We discuss practical techniques, answer listener questions and offer insights to help up travel advisors’ sales games. Tune in now for part one, and stay tuned for part two in two weeks, where we’ll dive into even more listener questions. This episode is sponsored by Windstar Cruises. https://www.windstarcruises.com/ Further resources: Byrd Bergeron
Steven Gould
Sales Strategies for Travel Professionals on Facebook From Travel Weekly, Travel Advisor Resource Center launches a supplier directory From TravelAge West, Four ways to use your CRM that will guarantee success “Profit First” by Mike Michalowicz Systems mentioned: Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Why is Europe so busy this summer? | 12 juin 2023 | 00:43:34 | |
Travel to Europe surged last summer after two years of pandemic-related restrictions, and this year is no different. The continent is undeniably busy — even busier than last summer, by many metrics. Travel advisors are grappling with planning travel to sometimes sold-out destinations, difficulty securing airfare, high prices and more. In this episode, we’ll help navigate European travel this summer with the help of Lindsay Taylor-Lauer, director of luxury and hosting at Travel Leaders 365. We answer listener questions about dealing with sold-out suppliers, getting in touch with luxury operators and more. We’re also starting a new Trade Secrets tradition: count how many times Jamie’s microphone, which is on a spring-loaded stand, goes flying in an episode (spoiler: it’s just once this time). This episode is sponsored by Windstar Cruises. https://www.windstarcruises.com/ Further resources: Travel Leaders 365 on the web Europe is busy this season! Articles from Emma and Jamie The Hive, from friend of the pod Whitney Shindelar Thanks to our friends at Travelmation for helping us solicit questions for this season! Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| What’s it like to captain a small-ship cruise? | 29 mai 2023 | 00:47:59 | |
Picture it: you’re onboard a Windstar ship after spending the day in Venice. You’re the only cruise ship there, and as you exit the port, the sails unfurl and you literally sail past the city of canals on your way to your next stop. It’s a moment Captain Neil Broomhall, Windstar’s fleet captain, has experienced firsthand. In this special episode of Trade Secrets, we talk to Captain Neil Broomhall, Windstar Cruises’ fleet captain, about, what a typical day looks like onboard a Windstar ship (and whether he’s ever seen a mermaid or sea monster!).Then, Windstar president Chris Prelog fields listener questions, from how to sell small-ship cruising and how to book VIP experiences for clients to getting in touch with suppliers and why companies like Windstar pay commission in the first place. This episode is sponsored by Windstar Cruises. https://www.windstarcruises.com/ Further resources: Windstar’s previous Trade Secrets episode, “Is small-ship cruising right for my client?” Windstar contacts
Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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| Top travel pros and their best advice for advisors | 15 mai 2023 | 00:37:57 | |
This week’s Trade Secrets episode was recorded at the ASTA Global Convention in San Juan, Puerto Rico, on May 2. Co-hosts Jamie Biesiada and Emma Weissmann rounded up some of the industry’s finest to offer their best advice to travel advisors. They touch on everything from sustainability, to entering the luxury market, and beyond. This episode was sponsored by Windstar Cruises. Further resources: ASTA, the American Society of Travel Advisors Amanda Klimak’s Trade Secrets episode, “Making the leap from employee to independent contractor” Marc Casto’s Trade Secrets episode, “Airmaggedon 2022: Why has air travel become so miserable?” The Trade Secrets episode all about Jamie and Emma, “Who hosts this thing, anyway?” Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com
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