Explorez tous les épisodes du podcast TIQUE Talks: The Business Podcast for Travel Advisors
| Titre | Date | Durée | |
|---|---|---|---|
| 267. Hot Take: Stop Giving Out Your Cell Phone Number | 06 nov. 2026 | 00:16:19 | |
Your clients don’t need five ways to reach you. They need one reliable way to get a response. Jennifer and Robin discuss why handing out your personal cell phone number can create more opportunities for missed requests, scattered communication, and expectations you never meant to set. From redirecting longtime clients to keeping urgent travel support separate from everyday inquiries, they share how to stay accessible without being constantly available. Great service means following through, and that’s harder when the details are spread across texts, DMs, and emails. Mark your calendar for TIQUE’s Black Friday Sale! → November 23-30 | Get 25% off everything in the shop! TIQUE Resources Mentioned • How We Work & Investment Guide Additional Resources Mentioned • WhatsApp: Private messaging and calling, available all over the world. Related Listening • 238: Summer Series: Phone Boundaries • 243: Hot Take: How to Get Clients to Read Your Emails Connect with TIQUE | |||
| 266. Choosing a Host Agency That Grows With You with Jay Johnson | 03 nov. 2026 | 00:30:21 | |
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What you needed from a host agency when you started may look different from what you need today. Jennifer talks with Jay Johnson of Coastline Travel Advisors to discuss how advisors can evaluate the support, technology, and relationships behind their commission split. Jay explains why one-size-fits-all models fall short, how to get more from your existing tools, and what to address with your current host before considering a move. Plus, he shares why a simple post-trip conversation can lead to better client experiences and future bookings! In This Episode: • Looking beyond commission splits when evaluating a host agency • Finding operational support that gives you more time to serve clients • Maximizing your current technology before switching platforms • Using post-trip conversations to improve recommendations and encourage future bookings • Recognizing when your host agency no longer fits your business needs TIQUE Resources Mentioned Additional Resources Mentioned • Automate to Accelerate with Callan Faulkner Related Listening • 79. Host Agency Culture: Finding the Perfect Fit for Your Travel Business with Stephanie Lee • 116. How to Handle Changing Host Agencies with Ashley Theis • 140. Behind the Scenes of a Host Agency with Keith Waldon About Jay Johnson: Jay began working at his family’s travel agency while in college. What started as a part-time job to help pay his way through school became a long and rewarding career. About 10 years ago, Jay recognized that continuing in the industry meant scaling the business or risking being left behind. When COVID shut down the world, he used that time to strengthen the company’s foundation. Coastline invested in TravelPro 365, a booking technology that helped advisors work more efficiently, opened new storefront offices, and acquired several agencies within a short period. Jay is deeply proud of Coastline’s employees and advisors and credits the team with driving the company’s continued growth. He believes the best is still to come. @jayjohnson_cta
Connect with TIQUE | |||
| 265. Hot Take: Your Inquiry Form Is Not For You | 30 oct. 2026 | 00:13:13 | |
Your clients are excited about their vacation. Your inquiry form? Probably less exciting. Jennifer and Robin discuss how to get the information you need without making the first step feel like an administrative chore. From giving the talkers a chance to talk to asking questions that actually tell you something, they share ways to make your inquiry process feel like the beginning of a personalized travel experience. Luxury service starts well before the itinerary! TIQUE Resources Mentioned • Client Communication Templates Additional Resources Mentioned • Wispr Flow: A voice dictation tool for talking through your answers instead of typing them • Calendly: A scheduling tool discussed as an option for combining appointment booking with a few initial questions • Oprah Winfrey on The Mel Robbins Podcast: The conversation that inspired Jennifer’s take on serving clients Related Listening • Tique Talks’ 2025 Client Experience Series • Hot Take: How To Get Clients To Read Your Emails Connect with TIQUE | |||
| 264. How 'Going Backward' Can Actually Grow Your Business with Emily Hegenberger | 27 oct. 2026 | 00:38:17 | |
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Moving back to your hometown can feel like going backward, but for Emily Hegenberger, it opened new doors. Jennifer chats with the founder of GCG Travel to discuss how trading Los Angeles for Chicago’s North Shore helped her find balance and grow her travel business. From turning personal connections into referrals to setting clear fees with friends and family, she talks about how putting down roots can help you grow a business while making room for a life you love. About Emily Hegenberger: Emily is the founder of GCG Travel, a luxury travel advisory specializing in culturally immersive, experience-rich travel for families, couples, and milestone celebrations. A lifelong traveler who has visited 37 countries and 45 states, Emily has split much of her life between South Bay Los Angeles, where she and her husband raised their two children, and Chicago’s North Shore, where she grew up and returned four years ago. Today, she’s a mom of two teens, one in high school and one studying in Paris, and a devoted pet mom. Emily is also part of the founding team at URLife Media. Today, she brings together decades of personal travel, travel-industry experience, storytelling, and curiosity to create highly personalized journeys for her GCG Travel clients. instagram.com/globecoloredglasses Today we will cover:
JOIN NICHE → Join the Niche community and get access to the prompts and tools to map your client experience, build SOPs, and tailor your process to your brand voice! FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 263. Hot Take: The Money In Your Bank Account Isn't Necessarily Profit | 23 oct. 2026 | 00:21:50 | |
Your bank balance may look healthy, but that doesn’t mean every dollar is yours to spend. Jennifer and Robin talk about budgeting, client funds, and setting aside money for upcoming expenses so a future bill doesn’t catch you off guard. They also share how AI can help you make sense of your business numbers, even if you’re starting with bank statements and a lot of questions. Want help making sense of your business numbers? Be sure to attend the November 5th AI session inside the Niche community! → JOIN NICHE FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 262. Navigating Seasonal Travel and Income as a Travel Advisor with Brittany Pigorini | 20 oct. 2026 | 00:46:05 | |
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What changes when you don’t just sell a destination, you live there? Jennifer talks with Brittany Pigorini, founder of Unfolded Travels, about how living in Lake Como shapes the way she plans and sells travel. Brittany shares how firsthand knowledge, site visits, and local relationships help her set expectations, recommend the right destinations, and elevate client experiences. She also talks about building a Europe-focused niche and navigating the seasonal rhythms of a travel business. About Brittany Pigorini: Brittany is the founder of Unfolded Travels, a luxury travel advisory based in Lake Como. After producing nearly 750 events a year in Austin, she closed her business and moved to Italy with her husband and two sons. Now she plans firsthand-informed trips across Europe and Africa and co-runs La Dolce Guida, a vintage Fiat tour company on Lake Como. When she’s not planning travel, she’s putting the finishing touches on her Italian villa. Today we will cover:
Enjoyed the conversation? Subscribe to Tique Talks and leave a quick rating or review to help more travel advisors find the show! FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 261. Hot Take: Referring Your Leads Is Great Customer Service | 16 oct. 2026 | 00:15:45 | |
That inquiry sitting in your inbox? You don’t have to say yes just because you could figure it out. In this Hot Take, Robin and Jennifer unpack why booking outside your specialty can eat into your profits and put client trust on the line. Learn when to expand your expertise, when to refer out, and how to build referral partnerships that let you say “not my specialty” without making your client feel like “not my problem.” Before busy season hits, identify one type of inquiry you’d love to refer out, then start a conversation with an advisor who specializes in it. Want a community to make those connections? Join the Niche Community! Learn More and Pick Your Membership Tier → NICHE COMMUNITY FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 260. The Value Of A Roadshow with Yina Munoz | 13 oct. 2026 | 00:34:47 | |
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Your RSVP isn’t just a dinner reservation, and ghosting that supplier event costs more than an empty seat. Jennifer chats with Yina Munoz, founder of ALLabout Representation, about why roadshows deserve a spot on your calendar, how to get on the invite list, and what suppliers invest to meet you. From showing up prepared to following up afterward, they unpack how to turn a few hours together into relationships that support your travel business for years. Don’t wait for the next invitation to magically land in your inbox. Pick three suppliers you’d love to know, introduce yourself, and ask to join their event lists. Connect with Yina’s team at allaboutreps.com to explore their portfolio and upcoming opportunities. About Yina Munoz: Yina is the Founder and Owner of ALLabout Representation, a luxury boutique sales representation company connecting travel advisors with exceptional boutique, family-owned, and sustainable hotels and DMCs across Mexico, the Caribbean, Europe, and Africa. Acting as an extension of her partners' sales teams, Yina has built a portfolio of properties known for soul as much as style — including Chablé Yucatán and Colima 71 in Mexico. Raised in the Dominican Republic, Yina’s early love for hospitality led her to Cornell University and eventually to founding ALLabout, based in the New York City metro area. Celebrating five years in 2026, the company introduced a refreshed brand and a partnership with AVANCE Collective, donating for every advisor inquiry submitted. At its heart: meaningful advisor relationships and creative storytelling that brings hotels and destinations to life. Today we will cover:
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| 259. Hot Take: Don't Wait to Hire | 09 oct. 2026 | 00:14:53 | |
Thinking about hiring because you’re drowning in inquiries? That’s usually a sign you needed to start months ago. Jennifer and Robin get real about how long it takes to hire and train someone, why “I’ll just hand this off” rarely works, and what to do now if a new team member isn’t in the cards. Ready to get ahead of your next hire? Explore Agency Expansion Academy for a hiring framework, and join the Niche Community for AI trainings and tools to streamline your workflow. Learn More and Pick Your Membership Tier → NICHE COMMUNITY Weremoto → Connecting top-tier talent in Latin America with life-changing remote work opportunities. FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 258. Starting Over In A Career That You Love with Sarah Magnoni | 06 oct. 2026 | 00:40:07 | |
The right listeners are what create opportunities beyond the downloads.Thanks to Our Tique Talks Sponsors:
After burning out in a high-level corporate career, Sarah Magnoni took a leap into entrepreneurship and built Cobblestones & Castles, a travel business offering immersive, history-focused European group trips for women. Sarah shares how she turned a personal passion into a profitable niche, why she refuses to create cookie-cutter itineraries, and how embracing a little “delusion” helped her sell out trips and build a business entirely her own. About Sarah Magnoni: After decades in advertising technology and moving up the corporate ladder, Sarah walked away from a high-paying leadership role to create her own path. As the founder of Cobblestones and Castles, Sarah helps women travel solo, within a group. With a focus on European history, specifically women's history, her small-group trips include exclusive experiences and private access to authors, historians, and castles. Sarah is also an author and writer and is currently working on her second book. instagram.com/cobblestonesandcastles Today we will cover:
NICHE is Tique’s membership community for travel advisors who want support refining their business, strengthening their positioning, and learning alongside other advisors who are serious about growth. Sarah is a member himself, and many of the strategies discussed in this episode are the kinds of conversations happening inside the community. Learn More and Pick Your Membership Tier → NICHE COMMUNITY FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 257. Hot Take: Block Your Calendars Now | 02 oct. 2026 | 00:15:57 | |
If your calendar is already filling up for next year, when are you going to step back and look at the business you’re building? In this week’s Hot Take, Jennifer and Robin make the case for blocking time now to review your numbers, reset your capacity, and re-fill your cup. They share how to pause discovery calls without leaving inquiries unanswered, and how to tell clients what to expect before you’re out of office. Block the time you need on your calendar now, then tell your current clients and future leads when you’ll be available! Want more conversations and resources like this? Join the Niche community! Learn More and Pick Your Membership Tier → NICHE COMMUNITY FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 256. Where to Buy Back Your Time As An Advisor with Dianna Hetzel | 29 sept. 2026 | 00:40:30 | |
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When Mer Bleue started growing, founder Dianna Hetzel thought she had everything under control. However, the client inquiries multiplied, her workdays stretched to 15 hours, and costly mistakes began affecting the experience she had built her business around. Dianna joins this episode to talk about the changes that helped her get her time back. She shares how she decided which parts of the business needed her attention, why her first hire was a bigger step than she had planned, and how giving team members ownership of outcomes made delegation work. If your inbox runs your day and you keep telling yourself you can take on just one more trip, this conversation will help you see where support could make a difference! About Dianna Hetzel: Dianna founded Mer Bleue, a luxury travel design studio, with no client list, industry contacts, or sales background. Drawing on 15 years in education and a love of connecting with people, she grew it into a small team creating highly personalized trips. Client relationships remain her favorite part of the job—though finding the perfect hotel comes close. Today we will cover:
Resources Mention In This Episode: Buy Back Your Time by Dan Martell NICHE is Tique’s membership community for travel advisors who want support refining their business, strengthening their positioning, and learning alongside other advisors who are serious about growth. Dianna is a member himself, and many of the strategies discussed in this episode are the kinds of conversations happening inside the community. Learn More and Pick Your Membership Tier → NICHE COMMUNITY FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 255. Hot Take: Numbers Don't Lie | 25 sept. 2026 | 00:13:27 | |
Big sales numbers might earn you an industry award, but they don’t necessarily mean your business is healthy. Robin and Jennifer share the four financial metrics every travel advisor should track to understand what’s profitable, what’s sustainable, and where the real opportunities are hiding. Curious what your numbers are actually telling you? Join Robin and Jennifer for the November 5th training inside the Niche community, where they’ll help you analyze your financial metrics and make smarter decisions for 2027! Learn More and Pick Your Membership Tier → NICHE COMMUNITY FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 254. Using LinkedIn To Elevate Your Client Base with Jace Tarbell | 22 sept. 2026 | 00:39:54 | |
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If Instagram has you wondering whether travel advising requires a side hustle as an influencer, Jace Tarbell has another strategy. Jace shares how he uses LinkedIn to build genuine relationships, attract higher-value clients, and generate business without relying on perfectly curated travel content. From optimizing your profile to thoughtfully engaging with potential clients, this episode proves you don’t need to go viral. You just need to show up where the right people are already doing business. About Jace Tarbell: Jace Tarbell grew up in California’s agriculture and livestock industry before moving to Missouri in 2020. After building a successful graphic design and marketing business, he entered the travel industry in late 2024 and sold $750,000 during his first full year. After changing host agencies, he founded Somewhere Travel Co. and began expanding beyond his existing network through strategic partnerships and LinkedIn. Today, more than a third of Jace’s cold leads come from LinkedIn, with those leads booking trips worth 126% more on average than leads from other sources. In two years, he has sold more than $1.5 million in travel, and over half of his business comes from repeat clients and referrals. @travelwithtarbell @thesomewheretravelco Today we will cover:
NICHE is Tique’s membership community for travel advisors who want support refining their business, strengthening their positioning, and learning alongside other advisors who are serious about growth. Jace is a member himself, and many of the strategies discussed in this episode are the kinds of conversations happening inside the community. Learn More and Pick Your Membership Tier → NICHE COMMUNITY FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 253. Hot Take: AI Is Overwhelming | 18 sept. 2026 | 00:18:30 | |
AI is supposed to save you time, but first, it might send you spiraling down a very productive-looking rabbit hole. Jennifer and Robin discuss why AI feels so overwhelming, what travel advisors should really be using it for, and why automating the human side of travel planning is the wrong place to start. The goal isn’t to master everything or build an app by tomorrow. It’s to give AI one job, train it well, and make your business a little easier to operate. Ready to stop experimenting with random prompts and start using AI for practical tasks inside your travel business? Join the Niche community for step-by-step trainings on client experience, intake workflows, SOPs, finances, and more! Learn More and Pick Your Membership Tier → NICHE COMMUNITY If you’re ready for a deeper dive into AI, check out Callan Faulkner’s 12-week course → AUTOMATE TO ACCELERATE FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 252. Getting Better AI Output With Frameworks with David Shull | 15 sept. 2026 | 00:52:34 | |
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If you’re treating AI like Google, you’re leaving much of its potential on the table. Tern co-founder and CEO David Shull is back on the podcast; this time to unpack why context, frameworks, and better prompts are the keys to generating stronger AI output. He explains how travel advisors can use AI as a business analyst, strategic advisor, client experience assistant, and sales tool, all without sacrificing the human relationships at the heart of the industry. Want help putting these strategies into practice? Join the Niche Community for the Tern team takeover on October 8, where you can ask questions about using the platform and its AI capabilities. Then, join Robin and Jennifer on November 5 for a live training on the four financial metrics every travel advisor should be watching! Learn More and Pick Your Membership Tier → NICHE COMMUNITY About David Shull: David is the co-founder and CEO of Tern, the platform independent travel advisors use to run their businesses. Tern is the fastest growing platform in travel and preferred system for advisor serious about building a business in travel. LinkedIn: @dsshull Instagram: dsshull Today we will cover:
FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 251. Hot Take: There Will Never Be A "Good" Time | 11 sept. 2026 | 00:21:07 | |
Waiting for the “right time” to fix your broken processes, document workflows, review your fees, or finally get organized? Spoiler: it’s not coming. Jennifer and Robin explain why the same chaos follows travel advisors from one busy season to the next, and how discipline, time blocking, and the right systems can break the cycle. It’s time to stop operating on vibes and prayers! If you need the accountability, structure, and resources to tackle what keeps getting deprioritized, join Niche today. Learn More and Pick Your Membership Tier → NICHE COMMUNITY Resources Mentioned In This Episode: #173. Hot Take: Should You Change Your CRM 5 Plug-And-Play Email Templates Seven Figure Sales: The travel agent sales training to raise rates & close confidently FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 250. Vetting Educational Opportunities with Shannon Lamarche | 08 sept. 2026 | 00:40:38 | |
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Not every FAM trip, conference, or industry event deserves a spot on your calendar. Shannon Lamarche, founder of Premiere Luxury Travel, joins this episode to discuss how she evaluates educational opportunities based on alignment, cost, client demand, and potential ROI. She shares her process for choosing the right events, organizing supplier knowledge, following up strategically, and avoiding the entitled behavior that can quickly damage your reputation. Before you accept another invitation because the destination looks fun, listen to this episode! About Shannon Lamarche: Shannon specializes in designing high-touch, custom international journeys for travelers who care deeply about how they travel—not just where they go. Her ideal clients are seasoned travelers who value exceptional food, wine, culture, and history, and who want their trips thoughtfully paced, intelligently routed, and handled end-to-end by an expert. Shannon's background is rooted in producing complex logistics and details (as a former film & television producer), which translates naturally into travel design that feels seamless, intentional, and calm—especially for trips with many moving parts. Today we will cover:
Resources Mention In This Episode: NICHE is Tique’s membership community for travel advisors who want support refining their business, strengthening their positioning, and learning alongside other advisors who are serious about growth. Shannon is a member herself, and many of the strategies discussed in this episode are the kinds of conversations happening inside the community. Learn More and Pick Your Membership Tier → NICHE COMMUNITY FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 249. Hot Take: Stop Making Training Programs | 04 sept. 2026 | 00:15:59 | |
Jennifer and Robin torch the idea that every agency needs its own homemade curriculum, pointing out that IATA rules and DMC basics don't change agency to agency no matter how "unique" you think your brand is. They call out the ego and scarcity mindset behind DIY training, explain why refusing to invest $500 in proper onboarding may be a sign you’re not ready to hire, and reveal the hidden cost of maintaining your own curriculum. If you want to scale, retain great advisors, and escape the hiring hamster-wheel, it’s time to invest in education that already works. Resources Mentioned In This Episode: Buying for an Agency or Team? Explore Enterprise Pricing Have A Question → Email hello@tiquehq.com or Submit a Contact Form FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 248. Understanding Your Liability in Transactions with Megan Mack | 01 sept. 2026 | 00:43:49 | |
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You may think collecting a client’s payment is simply another step in the booking process, but how that money moves could dramatically change your responsibility when something goes wrong. Megan Mack, founder of Heirloom Adventures, talks about the critical difference between receiving a credit card authorization and collecting a direct payment. She explains when an advisor may unknowingly begin operating like a tour operator, what becoming the merchant of record means for your business, and why your host agency’s insurance may not offer all the protection you assume it does. From PCI compliance and supplier terms to chargebacks, travel insurance, and client agreements, this conversation will make you take a much closer look at every point where money changes hands in your business. If you collect client funds, process payments, or rely on a platform to protect sensitive information, this is one episode you cannot afford to skip! This episode is for educational purposes only and does not constitute legal or financial advice. Consult the appropriate professionals about your specific business, contracts, and state requirements. About Megan Mack: Megan was drawn to travel from a young age. Never one to sit still, she dreamed of seeing the world and connecting with people along the way. She discovered the world of travel advising after a friend told her, “I would totally hire you to plan a trip for my family.” Inspired by that moment and by her desire to help other families explore the world with their children, Megan set out to learn everything she could about travel advising. Today we will cover:
Resources Mention In This Episode: #150. What Every Advisor Needs To Know About Protecting Client Data with Kacie Darden #216. Don’t Assume A DMC Will Break Your Client's Budget with Jonathan Epstein The Legal Paige - Travel Advisor Templates NICHE is Tique’s membership community for travel advisors who want support refining their business, strengthening their positioning, and learning alongside other advisors who are serious about growth. Vanessa is a member herself, and many of the strategies discussed in this episode are the kinds of conversations happening inside the community. Learn more and Pick Your Membership Tier → NICHE COMMUNITY FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 247. Hot Take: You Need Niche | 28 août 2026 | 00:19:25 | |
Jennifer and Robin introduce Niche’s new community manager, Maddy McCutchen, and reveal what’s changing inside the community. Maddy shares how she went from listening to Tique Talks as a travel advisor to helping shape the future of Niche through weekly office hours, improved member support, recognition programs, and more opportunities for advisors to learn from one another. They also preview the new AI training series designed to help advisors streamline their workflows, strengthen their systems, understand their finances, and turn their 2026 metrics into meaningful momentum for 2027. There’s no doubt about it - you need Niche! Join today and get the education, resources, and no-gatekeeping support you need to build a stronger travel business. Learn more and Pick Your Membership Tier → NICHE COMMUNITY FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 246. What Shifted When I Went All In on Luxury Branding with Vanessa Kromer | 25 août 2026 | 00:32:48 | |
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What changes when you stop trying to appeal to everyone and start building a brand designed to attract the clients you actually want? Vanessa Cromer had already spent years building a successful travel business when she decided to go all in on luxury branding. She elevated her imagery, tightened her messaging, and became much more intentional about what she was putting in front of potential clients. And people started paying attention. Suddenly, luxury clients were reaching out, brands and magazines were taking her more seriously, speaking opportunities were landing in her inbox, and she had the confidence to turn down business that no longer fit where she was headed. In this episode, Vanessa shares what shifted when she stopped trying to market everything she could book and started building a brand around the business she truly wanted. If your current brand doesn’t reflect the level of client you’re trying to attract, this conversation might make you rethink what you’re putting out there! About Vanessa Kromer: Award-winning luxury travel advisor, Italy specialist, publisher of Maison Voyage Magazine, and creator of The Private Edit. For more than 16 years, Vanessa has designed unforgettable journeys across Europe and beyond, blending insider expertise, trusted relationships, and personalized service to create seamless, one-of-a-kind travel experiences for discerning travelers. instagram.com/vanessakromermmv Today we will cover:
NICHE is Tique’s membership community for travel advisors who want support refining their business, strengthening their positioning, and learning alongside other advisors who are serious about growth. Vanessa is a member herself, and many of the strategies discussed in this episode are the kinds of conversations happening inside the community. Learn more and Pick Your Membership Tier → NICHE COMMUNITY FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 245. Hot Take: When To Say "No" | 21 août 2026 | 00:22:46 | |
Don't miss the Travel Business Intensive, happening August 24-26! Learn more and grab your ticket here → RESERVE MY SPOT! Saying yes might feel like good business, but the wrong yes can cost you more than you realize. In this Hot Take, Robin and Jennifer break down why travel advisors need to get more comfortable saying no; to misaligned clients, FAMs, meetings, expenses, and opportunities that look exciting but don’t actually support where you’re trying to go. They share how to gut-check opportunities against your bigger vision, protect your time and client experience, and recognize when a “great opportunity” might be pulling you off track. Plus, they share how they use AI and the Crucial Conversations framework to make clearer decisions and communicate a no without over-explaining or burning the relationship. FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 244. Attracting Clients Who Travel Like You with Kat Morga | 18 août 2026 | 00:41:29 | |
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Kat Morga, founder of Adventure Smarter, talks about creating a travel business that feels authentic to you and naturally attracts clients who value the same things. She shares how her own travel experiences shaped her “splurge when it makes sense” philosophy, why she stopped trying to fit into the industry's version of luxury, and how she found a profitable niche without limiting herself to one destination. She also talks about why she loves local networking, finding your “cheerleaders,” using your website and email list to generate stronger leads, and knowing when to lean on other advisors and trusted DMC partners. This conversation is a reminder that growth doesn't have to mean becoming a different kind of advisor. Sometimes the smartest strategy is getting clearer about who you already are and building your business around it. About Kat Morga: Kat is the founder of Adventure Smarter, a travel advisory based outside of Nashville, Tennessee, specializing in FIT travel, safaris, river cruises, and multigenerational family travel - "Trips Done Right." She built her business from scratch, with no inherited client list and no background in luxury travel, which meant figuring out early on that she'd have to find clients the industry wasn't already handing her. Along the way she realized the field's default script - sell aspirational, sell ultra-luxury - didn't match the kind of travel she actually believed in or the clients she actually wanted. So she built her own positioning instead: direct, specific, grounded in firsthand experience rather than imagery. Kat is married with 2 young kids and has a Rick Steves autograph on her bookshelf. @AdventureSmarter Today we will cover:
Don't miss the Travel Business Intensive, happening August 24-26! Learn more and grab your ticket here → RESERVE MY SPOT! FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 243. Hot Take: How To Get Clients To Read Your Emails | 14 août 2026 | 00:23:02 | |
Don't miss the Travel Business Intensive, happening August 24-26! Learn more and grab your ticket here → RESERVE MY SPOT! You can’t force your clients to read your emails. But you can make it a whole lot more likely. In this week’s Hot Take, Robin and Jennifer chat about why clients skim, skip, and straight-up ignore important information. From punchier subject lines and TLDRs to giving every email one clear job, they’re sharing how to communicate in a way your clients will actually consume. Turns out, getting clients to pay attention might have less to do with them and more to do with how you communicate. FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 242. Summer Series: Client Experience Boundaries | 11 août 2026 | 00:38:48 | |
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A great client experience shouldn’t require a travel advisor to be available 24/7. In the final episode of their summer series on boundaries, Robin and Jennifer break down the systems that allow travel advisors to deliver exceptional service without making themselves the center of every client interaction. From guides and forms to email templates, terms and conditions, and CRM automation, they share the systems they’ve implemented in their own businesses to create a more consistent client experience, reduce reactive communication, and protect their time. Because clients aren’t hiring a travel advisor for unlimited access. They’re hiring them for their expertise and a seamless travel experience. Today we will cover:
Resources Mentioned In This Episode:
Don't miss the Travel Business Intensive, happening August 24-26. Learn more and grab your ticket here → RESERVE MY SPOT! FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 241. Hot Take: "Start Before You're Ready" Is Terrible Advice | 07 août 2026 | 00:26:55 | |
Don't miss the Travel Business Intensive, happening August 24-26! Learn more and grab your ticket here → RESERVE MY SPOT! Forget the "just start." While waiting for perfection will keep you stuck, jumping in before your business is ready can cost you far more than lost time. In this Hot Take, Jennifer and Robin challenge the idea that taking action without preparation is always the right move. They discuss what being "ready" really means, from building repeatable systems and pricing with intention to creating a client experience that earns trust from day one. If you're building a business designed to last, this episode will help you start smarter…not just sooner. FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 240. Summer Series: Financial Boundaries | 04 août 2026 | 00:41:32 | |
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"Charge fees, please." That's the entire episode in one sentence, according to Robin. But if it were that simple, every travel advisor would already be doing it. In this third episode of the Summer Boundaries Series, Jennifer and Robin dig into the money conversation many advisors avoid: minimum budgets, planning fees, and the contracts that back them up. They break down why a per-day minimum protects your profit margin better than a flat trip minimum, why "deal" and "discount" quietly train clients to negotiate you down, and how your marketing sets budget expectations before a client ever fills out an inquiry form. Plus, the math behind a sustainable minimum and how to word an inquiry form so low-budget leads self-select out. If you've ever resented a client for how little they spent, or you're not sure how to introduce fees without losing longtime clients, this episode gives you the framework and the exact language to fix it! Today we will cover:
Resources Mentioned In This Episode:
Don't miss the Travel Business Intensive, happening August 24-26. Learn more and grab your ticket here → RESERVE MY SPOT! FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 239. Hot Take: Processes Are Created For You To Make Exceptions | 31 juil. 2026 | 00:18:46 | |
Don't miss the Travel Business Intensive, happening August 24-26! Learn more and grab your ticket here → RESERVE MY SPOT! Think having processes makes your business feel too rigid? Think again! In this Hot Take, Jennifer and Robin explain why clear workflows, written policies, and firm boundaries create a better client experience while protecting your time, profitability, and sanity. They share real-world examples of planning fees, cancellation policies, inquiry forms, and business boundaries to show how having a standard makes your exceptions meaningful instead of expected. Plus, they discuss why documenting exceptions, communicating them clearly, and resisting the urge to make decisions based on "vibes" are essential for building a business that scales without sacrificing the personal touch. FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 238. Summer Series: Phone Boundaries | 28 juil. 2026 | 00:37:27 | |
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If you're constantly answering calls, responding to texts, and making yourself available 24/7, you're probably losing more time and money than you realize. Jennifer and Robin continue their Summer Boundaries Series with a deep dive into phone habits. Building on the email boundaries conversation from the last episode, they make the case that being accessible and being constantly available are two different things, and that real growth requires protecting your time from an always-on phone. They walk through scheduling systems, voicemail scripts, call pricing, and where agentic AI is already starting to change how advisors capture and manage phone inquiries. Today we will cover:
Resources Mentioned In This Episode:
Don't miss the Travel Business Intensive, happening August 24-26. Learn more and grab your ticket here → RESERVE MY SPOT! FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 237. Hot Take: BIG Investments Can Be Worth It | 24 juil. 2026 | 00:18:41 | |
Would you rather spend $35 a month on a CRM, or $3,000 on a FAM for the one Turkey lead you'll get in four years? If you flinched at the CRM number, we need to talk. In this Hot Take, Jennifer and Robin call out one of the travel industry's favorite delusions: advisors happily investing in FAMs but hesitating to invest in the systems, education, and expertise that grow their businesses. They share the biggest investments they've made (including a whopping $20,000 website and $10,000+ in AI education), why those purchases have paid for themselves many times over, and the simple question you should ask before spending another dollar on your business. Ready to actually invest in your business instead of your carry-on? Don't miss the Travel Business Intensive, happening August 24-26! Three days, nine sessions, and practical strategies you can implement immediately to build a more profitable, efficient travel business. Learn more and grab your ticket here → RESERVE MY SPOT! FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 236. Summer Series: Email Boundaries | 21 juil. 2026 | 00:46:29 | |
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In this first episode of the Summer Boundaries Series, Jennifer and Robin explain why your inbox might be running your business instead of supporting it. They share strategies for setting office hours, creating autoresponders that improve the client experience, using email signatures to reinforce boundaries, and building forms and automations that eliminate unnecessary back-and-forth. They also discuss the mindset shift every business owner needs to make: being constantly available isn't the same as delivering exceptional service. When your communication systems create clarity, your clients feel more confident, your business becomes more scalable, and you finally have the space to work on your business instead of spending every day reacting to your inbox. Today we will cover:
Resources Mentioned In This Episode:
Don't miss the Travel Business Intensive, happening August 24-26. Learn more and grab your ticket here → RESERVE MY SPOT! FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 235. Hot Take: You Have To Be A Little Annoying | 17 juil. 2026 | 00:15:35 | |
Don't miss the Travel Business Intensive, happening August 24-26. Learn more and grab your ticket here → RESERVE MY SPOT! Think you're annoying your audience? You're giving yourself way too much credit. Most people aren't seeing your content in the first place. In this Hot Take, Jennifer and Robin explain why the fear of "posting too much" is costing travel advisors potential clients, why confidence converts, and why the businesses that win are the ones willing to show up long after everyone else gets uncomfortable. And don't stop when the episode ends - stick around for the blooper reel, where things go completely off the rails! FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 234. Getting From 1M to 3M In Sales...And Beyond with Angie Licea | 14 juil. 2026 | 00:50:57 | |
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New levels, new devils. The strategies that get you to $1 million in sales aren't necessarily the same ones that will get you to $3 million. Angie Licea of Global Travel Collection shares the mindset shifts, systems, and leadership habits she sees among top-performing advisors, along with advice for building a business that grows with you instead of consuming you. From delegation and team structure to defining your value and avoiding burnout, this episode is full of actionable takeaways for advisors who want to scale with intention. About Angie Licea: Angie is President of Global Travel Collection (GTC), a division of Internova Travel Group and a $2.3 billion travel agency representing more than 1,500 independent advisors. With over 36 years in the travel industry, Angie has held leadership roles at US Airways, American Express/Rosenbluth International, and Travel Leaders Group. Today, she is passionate about helping travel advisors grow thriving businesses while championing the value of personalized service and the human touch in travel. instagram.com/globaltravelcollection joinus.globaltravelcollection.com Today we will cover:
Resources Mentioned In This Episode: How We Work & Investment Guide → Grab Your Ticket to The Travel Business Intensive! Early bird pricing of $295 available through July 14! FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 233. Hot Take: Your Business Needs A Vision | 10 juil. 2026 | 00:22:06 | |
You can't build a business around a blurry goal! In this Hot Take, Jennifer and Robin explain why every successful travel advisor needs a long-term vision before setting goals. They share the mistakes they made early in business, unpack the difference between vision and goals, and discuss how your pricing, offers, team, and daily decisions should all support the business (and life) you ultimately want to build. If you're ready to stop making reactionary decisions and start growing your travel business with intention, don't miss Jennifer's closing session at the Travel Business Intensive (August 24-26), where she'll help you turn your vision into a practical plan for growth! → Grab Your Ticket - Early bird pricing of $295 available through July 14! FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 232. Designing a Life That You Love Through Balance with Mimi Lichtenstein | 07 juil. 2026 | 00:39:25 | |
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Building a successful travel business shouldn't come at the expense of your life. Mimi Lichtenstein, Founder of Truvay Travel, has created a thriving referral-only boutique advisory by putting her health, family, and priorities on the calendar before work ever begins. In this episode, she shares how intentional planning, time blocking, client boundaries, and smarter systems have helped her grow a profitable business without sacrificing the freedom that drew her to entrepreneurship in the first place. If you're ready to stop reacting to your calendar and start designing your business with intention, this episode is full of actionable ideas you can implement immediately! About Mimi Lichtenstein: Mimi didn't set out to become a luxury travel advisor. She set out to live a really good life - and somewhere along the way, helping others do the same became her work. After a year-long family sabbatical in Spain, she founded Truvay Travel, a referral-only boutique advisory based in Hanover, NH - and has been recognized as a Condé Nast Top Travel Specialist for four consecutive years. Her approach is built on real connection, intentional contrast - street food and Michelin stars, refugios and five-star lodges - and a life designed the same way: health, family, and play first. Work built around them. linkedin.com/in/mimi-lichtenstein Today we will cover:
→ Grab Your Ticket to The Travel Business Intensive! Early bird pricing of $295 available through July 14! FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 231. Hot Take: The Cost Of Marketing | 03 juil. 2026 | 00:19:00 | |
→ Grab Your Ticket to The Travel Business Intensive! Early bird pricing of $295 available through July 14! Robin and Jennifer are exposing the most expensive marketing mistake of all, the one that never shows up on a credit card statement: doing it all yourself until you burn out. From wasted ad spend to vanity metrics that feel good but pay nothing, they share how shifting from random promotion to a strategic marketing engine transformed their business. Tune in as they discuss measuring ROI, finding the right audience, outsourcing wisely, and why chasing virality is basically the marketing equivalent of running really fast in the wrong direction. FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 230. Finding the Balance Between Splurge and Value-Stays with Natalie Payne | 30 juin 2026 | 00:31:34 | |
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Not every client needs a $2,000-a-night hotel to feel like they're traveling in luxury. Natalie Payne, VP of Sales at Calliope Collective, joins this episode to discuss how travel advisors can create elevated client experiences by blending bucket-list hotels with high-value properties that deliver exceptional service and a true sense of place. Drawing on more than 25 years in the independent hotel world, Natalie shares how to identify a client's "passion points," decide where the budget matters most, and build itineraries that feel luxurious without unnecessary excess. You'll hear examples from Italy and Ireland, strategies for sequencing hotel stays, ideas for destination alternatives, and practical ways to use supplier relationships and rep firms as an extension of your team. Whether you're planning a once-in-a-lifetime trip or helping clients maximize their budget, this episode will help you deliver more value without sacrificing the wow factor! About Natalie Payne: Natalie is a seasoned sales leader and strategic partnerships expert with a background in luxury hospitality and service-based businesses. As Vice President of Sales at The Calliope Collective, she focuses on driving revenue growth and building high-value client relationships. With over 16 years at Kiawah Island Golf Resort, Natalie brings deep expertise in luxury client experience, sales strategy, and partnership development. Her approach is relationship-driven, combining strong execution with a focus on sustainable, long-term growth. Today we will cover:
→ Grab Your Ticket to The Travel Business Intensive! Early bird pricing of $295 available through July 14! FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 229. Hot Take: You Need SOP's | 26 juin 2026 | 00:13:39 | |
→ Grab Your Ticket to The Travel Business Intensive! Early bird pricing of $295 available through July 14! You asked for SOP templates. You downloaded the SOP templates. You have not touched the SOP templates. Sound familiar? In this Hot Take, Jennifer and Robin are here to give you the loving kick in the pants you need, because your business cannot scale, hire, or sell if every process lives inside your head. You’ll learn how to use AI and a dictation tool to crank out three SOPs in a 30-minute gap between meetings, why you should document before you automate, and how to keep your SOPs current without a total overhaul every year. Bottom line: your client experience, your financial health, and your ability to grow all depend on having documented processes. The good news? It has never been easier to build them! Resources Mentioned In This Episode: FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 228. Evolving a Business That Works for You with Catherine Denham Travel, An Independent Affiliate of Brownell | 23 juin 2026 | 00:54:15 | |
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Growing your business shouldn't require working around the clock. Catherine Denham, founder of Catherine Denham Travel and an affiliate of Brownell Travel, shares how intentional systems, strategic hiring, and a commitment to exceptional service helped her transform a one-woman operation into a thriving, relationship-driven agency on track to surpass $5 million in sales. Catherine opens up about the lessons she learned from booking everything, undercharging, and trying to do it all herself. She also shares how personality profiles have shaped her hiring decisions and how the right processes have allowed her team to scale without sacrificing the personalized experience their clients value most. About Catherine Denham: Travel has shaped Catherine's life since childhood, when annual family adventures—across the country and around the world—inspired her curiosity and molded the way she sees the world. That early sense of wonder eventually led her into hospitality, where she began her career at Sea Island Resorts more than 20 years ago. Her passion for service has only deepened since. Today, as the founder of Catherine Denham Travel, she blends lifelong experience, industry expertise, and global relationships to craft seamless, one-of-a-kind journeys. From indulgent weekend escapes to intricate multi-country adventures, Catherine thrives on uncovering each client’s dreams and translating them into immersive itineraries enriched by insider access and thoughtful detail. instagram.com/catherine.denham.travel Today we will cover:
→ Grab Your Ticket to The Travel Business Intensive! Early bird pricing of $295 available through July 14! FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 227. Hot Take: Should Travel Advisors Be Avoiding AI? | 19 juin 2026 | 00:26:49 | |
→ Grab Your Ticket to The Travel Business Intensive! Early bird pricing of $295 available through July 14! AI seems to bring out strong opinions. Some people think it's the greatest thing since sliced bread. Others act like using ChatGPT is the first step toward the robot apocalypse. In this Hot Take, Robin and Jennifer tackle the question many travel advisors are asking: Should you be avoiding AI? They share how their own perspective has changed and the simple ways they're using AI in their business; from meeting recaps and task management to tax questions and time blocking. They also discuss the three biggest pain points travel advisors face and how AI can help solve them without sacrificing personalization. This isn't about replacing humans. It's about removing the drag in your business so you can show up as the best version of yourself for your clients, your team, and your family. FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 226. Using AI For Your Client Workflow with Heather Keller | 16 juin 2026 | 00:36:09 | |
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Heather Keller of Perfect Landing Travel returns to the show to share how she's leveraging AI to eliminate repetitive tasks and create more space for the work that drives growth. From client communications and workflow management to restaurant research and trip planning support, Heather has built a suite of custom GPTs that function as an extension of her team; bringing greater consistency, efficiency, and scalability to her business without sacrificing personalization. Want to see Heather's GPTs in action? Join us inside the Niche Community on July 2 for a live demonstration where Heather will walk through the custom GPTs she uses to streamline operations, support her team, and deliver a more consistent client experience! Then, continue the conversation at Tique’s Travel Business Intensive, August 24-26! About Heather Keller: Heather is the founder of Perfect Landing Travel and a respected luxury travel advisor with more than a decade of industry experience. A consistent top producer with Departure Lounge since 2020, she has been recognized as a Travel + Leisure Rising Star and has helped lead her team to multiple industry nominations. Known for her psychology-informed approach to travel planning, Heather specializes in understanding what clients truly want from their travels—not just where they want to go, but how they want to feel. By combining deep client insight with innovative tools like AI, she creates highly personalized, high-touch travel experiences that feel effortless, thoughtful, and uniquely tailored to each traveler. instagram.com/perfectlandingtravel Today we will cover:
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| 225. Hot Take: How To Define Your Niche | 12 juin 2026 | 00:20:51 | |
Join the Waitlist for The Travel Business Intensive by TIQUE! If you're selling everything, you're known for nothing. In this Hot Take, Robin and Jennifer make the case for niching down; why it leads to better clients, stronger supplier relationships, and real pricing power. They bust the "but I'll miss bookings" myth, share examples of experts crushing it in ultra-specific lanes, and give you three questions to help you pick your own. Hit play now! FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 224. What it Means to Have a Preferred Partnership with Katie Ferrari of Hyatt Hotels Corporation | 09 juin 2026 | 00:38:49 | |
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Katie Ferrari, Regional VP of Global Sales at Hyatt Hotels Corporation, breaks down how preferred partnerships work behind the scenes and why they’re about far more than just extra perks. You’ll learn how programs like Hyatt Privé help advisors create more personalized client experiences, strengthen direct hotel relationships, and advocate for travelers more effectively from booking to check-out. Katie also explains when it makes sense to book through a preferred partner versus a wholesaler or DMC, how loyalty programs and advisor benefits work, and why the best advisors know how to use relationships, not just rates, to elevate a trip. About Katie Ferrari: Katie Ferrari is the Regional Vice President of Global Sales at Hyatt Hotels Corporation, where she leads sales teams across the Americas and oversees key relationships within Hyatt’s luxury, lifestyle, and leisure segments. A passionate hospitality leader, she is dedicated to building meaningful connections, mentoring others, and advancing colleague resource groups across the organization. Before joining Hyatt’s global sales team, Katie held leadership roles at Park Hyatt Washington and Starwood Hotels & Resorts. She lives in Atlanta with her husband, two daughters, and a rotating crew of foster kittens, and enjoys tennis, live entertainment, and travel. Learn more about Hyatt's Travel Professional Loyalty program and advisor benefits here: hyatt.com/events/en-US/groups/travel-professional-loyalty Need help connecting your IATA number to your World of Hyatt account? Watch Hyatt's quick setup tutorial: World-of-Hyatt-Advisor-Planner-Profile-Setup-60s-1080p-EN.mp4 Today we will cover:
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| 223. Hot Take: What "Sales" is NOT | 05 juin 2026 | 00:17:56 | |
Join the Waitlist for The Travel Business Intensive by TIQUE! Robin and Jennifer kindly drag the idea that sales has to feel pushy, awkward, or manipulative. Instead of convincing clients to book, they explain how great sales calls are really about building trust, uncovering the client’s real problem, and creating genuine connection. From avoiding “word-vomit” discovery calls to using intentional questions, tailored messaging, and even silence strategically, they share how advisors can approach sales with more confidence, authenticity, and ease. Plus, they preview their August 24–26 Travel Business Intensive featuring Marsha-Ann Donaldson on selling with authority and authenticity. Resources Mentioned in This Episode: Episode 152. The Legalities Of Selling With AI with Paige Griffith FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 222. How To Audit Your Business with Jessica Marx | 02 juin 2026 | 00:42:04 | |
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Jessica Marks, strategic advisor and host of the Millions Were Made podcast, joins this episode to talk about auditing your business, uncovering hidden profit opportunities, and stepping fully into a CEO role without burning yourself out in the process. From operational inefficiencies and messy client journeys to underperforming websites, broken sales processes, and the mindset shifts required to scale, this conversation dives deep into the systems that separate overwhelmed founders from sustainable, profitable businesses. Jessica shares how she built multiple companies while working roughly 20 hours a week, why “being needed” is not the goal, and how founders can leverage automation, AI, delegation, and strategic infrastructure to reclaim both their time and profitability. Whether you’re a solopreneur feeling maxed out or a growing agency owner trying to scale sustainably, this episode will give you insight into building a business that supports your life instead of consuming it. About Jessica Marx: Jessica Marx is a globally recognized business strategist and the Founder of Tailored Premier, a global advisory firm helping entrepreneurs build scalable, high-performing, and sustainable businesses. A five-time Forbes Business Advisor and named a Top Female Advisor by Yahoo! Finance, she is known for translating complex business strategy into clear, actionable growth plans. With nearly two decades of executive leadership experience, Jessica has operated at the highest levels of multi-billion-dollar organizations, overseeing more than $150 million in annual budgets and leading teams of over 500 sales professionals. She has worked closely with executive leadership, CEOs, and boards to shape company-wide strategy and drive long-term growth. Today, she partners with entrepreneurs to simplify operations, scale strategically, and build businesses designed for both profitability and freedom. Resources Mentioned In This Episode: Episode 83: Attracting Ideal Clients & Fostering Relationships Built On Trust with Heather Keller Episode 31: Leveraging Debt to Fuel Business Growth with Fractional CFO, Shay Bacani (Millions Were Made podcast) Today we will cover:
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| 221. Hot Take: Stop Questioning Your Worth | 29 mai 2026 | 00:19:35 | |
Join the Waitlist for The Travel Business Intensive by TIQUE! Imposter syndrome? We don’t know her! In this Hot Take, Jennifer and Robin unpack why so many travel advisors are undercharging, overextending themselves, and wondering why they’re burned out by clients who treat unlimited access like a personality trait. From planning fees and pricing psychology to luxury perception, boundaries, and profitable service suites, this conversation is your reminder that your business is not a nonprofit. Whether you book five-star Italy itineraries or budget-friendly cruises, the goal is the same: build a business that pays you, protects your time, and supports the life you’re trying to create. Plus, hear why Shay Bacani might convince you to raise your rates immediately at The Travel Business Intensive this August! FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 220. How The Right Hotel Can Scientifically Create Happiness with Sara Bacon | 26 mai 2026 | 00:45:35 | |
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From lighting and ambiance to design and sensory experience, the psychology of a space may matter more than most advisors realize. In this episode, Jennifer talks with Sara Bacon, founder of Opulist, a US-based searchable platform curating aesthetically compelling hotels, restaurants, coffee shops, and bars based on vibe and design rather than traditional travel metrics. Sara shares her background in psychology and how her research into neuroaesthetics supports the idea that beauty signals safety, abundance, and comfort, ultimately shaping nervous-system regulation and overall guest satisfaction. You’ll learn how travel advisors can improve client experiences by psychologically matchmaking hotels to client personalities, elevating even the most functional trips through intentional venue selection, and using Opulist’s vetted visuals and map features to build more emotionally resonant itineraries. Sara also touches on branding, consumer behavior, romanticizing everyday experiences, and why modern travelers are ultimately buying a feeling, not just a destination. About Sara Bacon: Sara is the founder of Opulist, a design-forward media and discovery platform spotlighting the most beautifully designed places to stay, eat, and drink. She leads Opulist’s vision at the intersection of hospitality, travel, and design - building a trusted brand that celebrates beauty not just as a luxury, but as a vital part of how we experience the world. Sara calls Newport Beach, CA home, but will travel anywhere a stunning location beckons her to. She’s equally delighted by fancy restaurants and local dive bars, and believes that one of the truest expressions of gratitude for this life is to enjoy it fully. Through her work, she hopes to help others do the same. Today we will cover:
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| 219. Hot Take: How To Fire A Client | 22 mai 2026 | 00:20:35 | |
Join the Waitlist for The Travel Business Intensive by TIQUE! Some clients are dream bookings. Others make you question your career choices before your second cup of coffee. In this Hot Take, Jennifer and Robin get honest about toxic clients, scope creep, people-pleasing, and the moment you realize a trip is no longer profitable because a client is draining every ounce of your energy. They break down how to set boundaries before things spiral, when to try salvaging the relationship, and how to professionally “bless and release” a client without the guilt, drama, or five-paragraph apology email. Consider this your PSA to stop bending your business to fit the wrong people. Mentioned In This Episode: FOLLOW ALONG ON INSTAGRAM @TiqueHQ | |||
| 218. FAMs: Before, During & After with Carrie Wallace | 19 mai 2026 | 00:46:37 | |
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Carrie Wallace, CEO of FamGuru, shares how travel advisors can use FAM trips more strategically to grow their business. From choosing the right FAMs and preparing clients for out-of-office time to building stronger supplier relationships and retaining destination knowledge, this conversation is packed with advice advisors rarely talk about. Carrie also explains how FamGuru helps organize photos, notes, and supplier insights into usable content and post-trip reports. Plus, the conversation dives into the small details that make a big impact, such as thoughtful follow-up, proper etiquette, intentional networking, and how to stop returning home from FAMs feeling overwhelmed instead of equipped to sell. About Carrie Wallace: Carrie is the Chief Executive Officer of FamGuru. With more than 20 years as a travel advisor and agency owner, Carrie Wallace has explored over 80 countries across 5 continents. A natural problem solver and MBA graduate from Northwestern’s Kellogg School of Management, she combines deep industry relationships with a passion for innovation to simplify travel for advisors and clients alike. Carrie is also a frequent speaker on entrepreneurship, technology, and the future of the travel industry. Resources Mentioned in this Episode: Episode 3: Preparing To Go OOO? Do These Things First
Today we will cover:
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