This is Digital - West Monroe

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2025 Outlook: The Trends Driving Change in 7 Industries

Saison 4 · Épisode 44

mardi 17 décembre 2024 • Durée 48:21

West Monroe’s leading experts reveal the trends shaping seven major industries in 2025. From the transformative power of AI in manufacturing and healthcare to the clean energy shift in utilities and the growing importance of digital transformation in financial services, this episode highlights the innovations and challenges poised to redefine business landscapes.

For more information on our 2025 Industry Outlooks, visit westmonroe.com/2025outlooks

In this episode:

Energy and Utilities

Shift to clean energy and unprecedented load growth
Challenges in regulatory pushback and infrastructure investment
Balancing customer affordability with decarbonization efforts

Private Equity

Pressure from LPs and aging portfolio companies
Operational improvement as a competitive advantage
Predictions on AI adoption and measurable results

Insurance

Impact of inflation, weather events, and inflationary pressures
Increased focus on business transformation and personalization
Differentiation through targeted investments in technology

Healthcare

Balancing operational efficiency, growth, and cybersecurity
Leveraging AI for efficiency and supplemental decision-making
Predictions on ethical AI use and cyber-resiliency investments

High Tech and Software

Transition from efficiency to growth-focused strategies
Data-driven decision-making and AI-driven insights
Predictions on capital market movement and deal flow

Manufacturing (Consumer and Industrial Products)

Adoption of Industry 4.0 technologies in mid-market manufacturing -
AI-enabled automation and operational flexibility
Addressing labor shortages and sustainability goals

Financial Services

Accelerating digital transformation and customer experience improvements
Opportunities created by a favorable regulatory and interest rate environment
Predictions for growth, M&A, and AI adoption in banking

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Viewing AI as Talent, Not Technology

Saison 4 · Épisode 43

mardi 8 octobre 2024 • Durée 58:36

Christina Galoozis discusses the role of AI in enterprise-level workforce optimization with experts Steven Kurz and Brigitte Coles from West Monroe. They explore how AI should be viewed as a type of talent rather than just a technology, emphasizing the importance of training employees to leverage AI effectively. Listeners will learn how this mindset shift can drive significant cost savings and elevate workforce performance across industries.

In this episode:

Introduction to AI and workforce optimization
West Monroe's unique perspective on AI
AI as a talent type: changing mindsets
Augmentation vs. productivity: the AI advantage
Training employees: the key to AI success
Incentivizing AI use among employees
AI Week: fostering a culture of innovation
Strategic workforce optimization framework
The future of AI in enterprises
Generative AI: a game changer
Practical tips for using AI “interns”

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The Digital Stadium: How the New Fan Experience Can Drive Revenue

Saison 3 · Épisode 34

mercredi 14 février 2024 • Durée 45:17

Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever. Don shares his journey from finance to founding Satisfi Labs, emphasizing the role of AI in personalizing fan engagements and the future of digital consumerism in sports.

In this episode:

The features of Satisfi Lab’s two-way chat solution
How the chat solution is benefitting the sports organization
Specific examples of how Satisfi Lab is transforming the fan experience
Are fan expectations going too far?
Why is this important to revenue strategy?
How sports organizations are leveraging the data
How digital impacts the in-stadium and at-home experiences
Why the increase in private investment across sports verticals in recent years

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The Digital Disconnect: Don’t Leave your Employees Behind

Saison 3 · Épisode 33

mardi 16 janvier 2024 • Durée 49:52

Kim Seals and Rick Sabatino of West Monroe unpack the findings of the 'Digital Disconnect' report and discuss the complexities of aligning digital strategies with customer demands and team dynamics. Learn about the critical role of organizational structure and culture in successful digital transformations.

Read our report, The Digital Disconnect: Linking Vision to Real-World Execution
In this episode:

Challenges organizations face when aligning their workforce with digital processes
Importance of the full C-suite to own digital
Steps for executives to disperse accountability for digital transformation throughout the organization
How to get buy-in for digital transformation
How companies can avoid investing heavily in technology and data – but leave the “human part” for later
Pros and cons of smaller micro-transformations vs longer-term initiatives
Example of clients who have been successful at infusing digital into their company culture

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Digital's Role in Engaging Customers—Before They Need You

Saison 3 · Épisode 32

mardi 2 janvier 2024 • Durée 38:58

We explore the crucial role of digital in creating connections when customers don’t necessarily need your product or service. Our guest, Sara Vaezy, Chief Strategy and Digital Officer at Providence, delves into how a healthcare system thinks about this: How do they connect with and serve patients when they’re not sick or in the hospital? Sara shares insights on how healthcare providers can effectively connect with patients during their everyday lives, ensuring a continuous and proactive relationship even when healthcare is not immediately needed.

In this episode:

Importance of maintaining patient relationships
Key challenges in maintaining patient engagement
Technology's role in bridging the gap between patients and healthcare providers during non-acute periods
Creating personalized experiences and measuring success
Future of patient engagement

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AI for Executives: Practical Uses for You and Your Company

Saison 3 · Épisode 31

mardi 12 décembre 2023 • Durée 39:40

Can generative AI fix your data problems? Is prompt engineering a role or a skill? How is ChatGPT really useful for leaders? Host Rissa Reddan welcomes leaders from West Monroe’s AI Lab–and the hosts of West Monroe’s podcast miniseries “This Is AI–to answer your burning questions about gen AI heading into 2024. Plus, learn about the technology’s limitations and the massive change management crisis looming from its expansion.

In this episode:

The current generative AI landscape
The importance of generative AI use cases that are industry relevant
How to get involved with the West Monroe accelerator
Focusing on jobs to be done
Use cases that marketers should be talking about
Your readiness to engage or benefit from AI
Limitations of generative AI
Hire or train your employees on AI
How West Monroe’s marketing team is using generative AI

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Customer Success as a Revenue Driver

Saison 3 · Épisode 30

mardi 21 novembre 2023 • Durée 47:10

How do you define a strong customer success mindset and what are the benefits? Nick Mehta, CEO of Gainsight and Dhaval Moogimane, Senior Partner and High Tech and Software Industry Leader at West Monroe, discuss how digital businesses prioritize customer success for Net Revenue Retention gains. The discussion also touches on the challenges of adopting a customer-first mindset and the significance of digital tools in enhancing customer success efforts.

In this episode:

Making the case for customer success within your organization
Helping employees understand the benefits of customer success
Assess the sophistication of a customer success function
What makes a good client success manager
Building a durable business that scales with digital customer success

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Economic Update: AI, the Workforce & 2024

Saison 3 · Épisode 29

mardi 7 novembre 2023 • Durée 42:19

In a year of mixed economic signals, Curtis Dubay, Chief Economist at the U.S. Chamber of Commerce, offers some clarity and what businesses can expect in 2024. We discuss the current and future job market—and AI's role in it. Plus, the impact of deglobalization.

In this episode:

Are recession fears receding?
Reconciling a strong job market with tech industry layoffs
Workforce shortages
What will the future workforce look like?
Deglobalization's impact on businesses
Leveraging AI to fill a workforce shortage
How businesses will manage risk
U.S. tax and regulatory environment impact on 2024
Causes of current inflation
Economic outlook for 2024 and 2025

Don’t forget to check out our new video podcast, This is AI:

Apple Podcasts: https://podcasts.apple.com/us/podcast/this-is-digital/id1648757398

YouTube: https://www.youtube.com/playlist?list=PLsJ11mYrTYBGJrQGWBV-W5lLtlpScia1z

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Digital Lessons from the EV Revolution

Saison 3 · Épisode 28

mardi 24 octobre 2023 • Durée 43:27

In this episode, host Rissa Reddan discusses the transformative impact of electric vehicles (EVs) with experts Tyson Jominy, Vice President of Data and Analytics at JD Power, and Sam Uyeno from West Monroe's Energy & Utilities practice. The conversation delves into the intricacies of EV adoption, the importance of infrastructure readiness, and the potential of EVs as digital products. The episode underscores the interconnectedness of EVs, the grid, and the broader digital ecosystem, highlighting the need for strategic planning and the value of data in shaping the future of transportation.

In this episode:

Current state of auto industry, particularly EVs, from an industry perspective and utilities perspective
Key data trends the industry is leveraging for innovation
Importance of analyzing customer data
Leveraging this data for customer-facing strategies
Challenges utilities face in collecting requisite data to support EV adoption
Are EVs digital products?
Concerns utilities have in enabling EV commensurate with legislative targets
Digital capacities helping utilities address these concerns
Future of auto industry in terms of digital innovation

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Driving Profitable Growth in Enterprise Software

Saison 3 · Épisode 27

mardi 10 octobre 2023 • Durée 43:17

In today’s economy, it’s not easy for companies to balance growth and profitability in their enterprise software. Thoma Bravo Managing Partner Scott Crabill joins This Is Digital to talk about how his firm, one of the largest software investors in the world, evaluates software companies, pulls value creation levers, and simultaneously balances both growth and profitability.

In the episode:

Criteria Thoma Bravo uses to evaluate software companies for investment
Unique ways Thoma Bravo partners with its portfolio companies
Common challenges that software companies face as they strive for profitable growth
Trends shaping the software landscape

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