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AI in Action with Dr. Stella Lee on Transforming Learning and Ethics

Épisode 16

mardi 20 août 2024 • Durée 51:21

Join us for an eye-opening discussion with Dr. Stella Lee, Director of Paradox Learning, as we debate over the world of AI. Discover why the rush for innovation calls for stronger regulations and explore AI's transformative potential, from automating simple tasks like writing emails to navigating complex environments with autonomous vehicles.

Dr. Lee shares how AI is reshaping learning and development, revolutionizing assessments, and fostering critical thinking. Her AI literacy framework offers a roadmap for understanding AI's broader societal impacts and preparing for a future defined by human-AI collaboration.

In this episode, we discuss:

The effects of rapid AI deployment without adequate regulation and the implications of machines making high-stakes decisions.
The challenges of implementing driverless buses in South Korea and insights from Stella's AI literacy framework, emphasizing societal impacts and ethical considerations.
How AI is transforming education and reshaping the workforce, highlighting the importance of retraining displaced workers and ensuring ethical AI adoption.

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Inflation, Robots, AI, and More: What's in Store for the Restaurant Industry?

Épisode 15

vendredi 26 juillet 2024 • Durée 54:52

Today we sit down with industry expert Danny Klein to discuss the impact of inflation on the restaurant sector and the evolving perception of value in fast food establishments. Danny sheds light on the role of technology, such as kiosks and robotics boosting efficiency, while addressing the broader implications of labor costs. The challenges we are facing with rising prices, causing us to focus on the importance of internal promotions for cutting costs and fostering career growth, Flexibility and adaptability have never been more important to navigating the fast-paced, ever-changing landscape of the restaurant industry.

Join us as we discuss:

How rising prices are reshaping customer behavior and the need for restaurants to reassess their value propositions.
The role of kiosks and AI in optimizing operations, enhancing employee roles, and improving efficiency.
The financial benefits of internal promotions and providing growth opportunities to keep the workforce motivated and aligned with brand values.

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Power to the People: Making the most of in-person learning

mardi 13 février 2024 • Durée 48:02

David Wentworth and special guest, Mike Martin Principal Partner at Changency, Inc dive into the evolving landscape of learning and development in the professional world, particularly emphasizing the irreplaceable value of in-person interactions. They discuss the dynamic balance between leveraging technology and nurturing human connections, especially in a post-pandemic era. The conversation explores how organizations can maximize the impact of in-person learning experiences and the potential role of AI in automating certain aspects of learning to focus more on human-centered activities.

Key points include:

The importance of face-to-face interaction in learning and development post-pandemic.
Strategies for enhancing the effectiveness of in-person training and events.
The future role of AI in learning and development and its impact on human interaction.

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Cracking the Code on Measuring L&D

mardi 30 janvier 2024 • Durée 37:43

The saying “the numbers don’t lie” might be true when it comes to certain settings, but when it comes to measuring learning analytics, numbers are not the end all be all. If that’s the case, how can we measure the impact of L&D initiatives?

Learning and development expert Dani Johnson shares her insights on how to better successfully measure the impact of L&D. In her 15 years of experience as an analyst and as Co-Founder of RedThread Research, Dani talks about the different obstacles that Learning Analytics face when it comes to development, accurately capturing impact, and evolving alongside new technology.

Join us as we discuss:

Traditional LMS vs. new technology
Leadership prioritizing new data, showing the impact of learning initiatives
Measuring learning when it comes to more complex jobs
The limitations of using ROI as a measurement

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Put Me In, Coach! The Secret to Stronger Development

mardi 16 janvier 2024 • Durée 43:28

Everyone knows the difference a good coach can make, but when it comes to fully knowing what their purpose and process is within an organization there is less understanding. What is a good coach and how will they provide value to my team?

With over 25 years of experience working with talent management, leadership, hiring, and learning, David welcomes Claude Werder, Senior Vice President and Principal Analyst at Brandon Hall Group, to the show. Claude shares all the benefits of coaching, how personalization is vital, how it is different from mentoring, and how it will continue to grow and benefit organizations for the future.

Join us as we discuss:

The improvements made in an organization from personalized coaching
The differences between Coaching vs. Mentoring
What makes an effective coach and what their outcomes should be
Technology’s role in the coaching process with automation

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Why Learning and Development is Your #1 Retention Strategy

mardi 2 janvier 2024 • Durée 52:42

“What’s in it for me?”

This may sound like a selfish question, but it should be top of mind for Learning and Development (L&D) leaders when it comes to employee engagement and retention. Why? Because that’s what your employees are asking themselves with every new initiative you roll out, and if they don’t like the answer, you might lose them altogether. To help us better understand how L&D impacts employee engagement and retention, David welcomes Schoox’s Chief People & Culture Officer, Matthew Brown, to the show. The duo dives into employee loyalty, the need for reciprocal loyalty from organizations, and the importance of investing in broader skills for employees.

Join us as we discuss:

The results of investing in employee development:
Creating individualized development plans to help with retention
Understanding what drives people in L&D
Taking L&D assessment results into account when making business decisions

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Let’s Set the Record Straight on LMS vs. LXP

mardi 19 décembre 2023 • Durée 42:27

For the longest time, organizations invested in Learning Management Software (LMS) to meet the learning and development needs of their employees. Then, all of a sudden, everyone started talking about the need for a Learning Experience Platform (LXP). But are LMS and LXP really that different?

Although they often get mistaken for one another, LMS and LXP are different, and while both can be helpful for your organization, you need to understand each platform to use it best. To help find the signal through the noise surrounding these types of platforms, David welcomes Fiona Leteney, Senior Analyst at Fosway Group, to the show. Fiona has long been on the cutting edge of the LMS/LXP discussion, predicting a shift in how learning systems were approached as early as 2017.

Join us as we discuss:

Importance of integrating programs with communication platforms
How learning experience differs from learner experience
Best ways to shortlist LXPs for your organization’s needs
State of the digital experience in cohort-based learning programs
Larger issues in education that extend beyond LMS and LXP

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Why McDonald’s Takes a People-First Approach to Learning

Épisode 1

mardi 5 décembre 2023 • Durée 51:12

Should L&D professionals take lessons from… video game streamers?

It may seem an odd question, but with the rise in AI and digital tools, so many learning experiences are now being designed without an eye toward how humans actually learn. Those who understand online content consumption and user experience design will be at a massive advantage. These are areas that today’s guest, Lan Tran, understands very well. As the Director of Learning Design and Technology at McDonald’s—a company as diverse as it is massive—Lan is dedicated to creating learning materials that are customized to local cultures to meet the needs of their people.

Join us as we discuss:

The unique approach to learning McDonald’s uses to serve its vast employee base
How our struggles, motivations, and engagement factors contribute to effective L&D
The impact of different organizational models on learning design efforts
Creating a culture of reflection and practice (even with limited time)

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Introducing: They Learn You Win

mardi 28 novembre 2023 • Durée 01:53

Learning experiences should never be stale, predictable, or cookie cutter. They should be meaningful and people-first, because when your people learn, your organization wins—and the business results follow.

That’s what we believe, and on They Learn You Win, that’s how we’ll approach the world of learning and development. Host David Wentworth is joined by colleagues and industry experts to highlight new technology that is blowing our socks off (or just blowing smoke), discuss the latest issues and trends, and put a spotlight on those who are doing L&D so well that it makes us jealous.

Join us on They Learn You Win: where L&D meets people.

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Unlocking the Secrets of Effective Customer Education

Épisode 14

vendredi 12 juillet 2024 • Durée 54:30

Today, we’re joined by John Leh, CEO of Talented Learning, to shed light on the often-overlooked but vital role of customer education in business success. John underscores the importance of aligning training with business goals, tackling the complexities of globalizing customer education, and the promising future of embedding learning into everyday work environments. He also explores the pivotal role of AI in personalized learning, highlighting how effective customer education not only boosts loyalty and advocacy but also drives significant positive impact on the bottom line.

Join us as we discuss:

The connection between learning and development and customer experience, and how external groups are hiring experts directly.
The potential for L&D to become a revenue generator through strategic customer education
The future of integrating learning into daily work, the role of AI in personalized learning, and showing tangible results to justify training investments.

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