Explorez tous les épisodes du podcast The Vacation Rental Show, Hosted by Lynell Gordon

In this episode of The Vacation Rental Show, host Lynell Gordon sits down with Lino Maldonado (CEO) and Brady Stump (Co-founder) of Stakeholders VR to explore a revolutionary new model for property management consolidation. Unlike traditional acquisitions that strip away local brands and force tech stack changes, or franchise models, Stakeholders VR has created what they call "the third lane"—a supergroup model that allows top-tier property managers to diversify their portfolios, maintain their brands, keep their tech stacks, and participate in something larger without losing their entrepreneurial fire. This conversation reveals how generational family businesses can derisk personal net worth, access servant leadership support, and build long-term wealth while keeping the heart and soul of what made them successful in the first place. This episode is sponsored by Rental Guardian.

In this episode of The Vacation Rental Show, host Lynell Gordon sits down with Angie Leone, CEO and founder of Coconut Condos in Maui, to explore one of the most heart-wrenching yet inspiring stories in vacation rental history. From managing 60 properties with a staff of 13 and being named SBA Women-Owned Business of the Year in May 2023, to losing 45 properties, her office, and warehouse in the Lahaina fire just three months later—two days before her planned business sale closed—Angie's journey embodies resilience, faith, and the power of non-negotiables. This conversation provides a roadmap for property managers on setting boundaries from day one, navigating catastrophic loss, knowing when to rebuild versus reinvent, and finding hope through unimaginable adversity. This episode is sponsored by Streamline.

In this episode of The Vacation Rental Show, host Lynell Gordon sits down with Matthew Gurley, Director of Sales and Partner Integrations at Lynnbrook, to explore the revolution happening in vacation rental payment processing. With over a decade of experience in vacation rental fintech, including roles at BookingPal and now Lynnbrook, Matthew reveals how payment technologies are fundamentally transforming the industry. From the shift toward digital wallets capturing 68% of transactions by 2026 to automation that saves two full accounting salaries annually, this conversation provides a roadmap for property managers navigating the transition from traditional credit card processing to integrated fintech solutions while eliminating fraud and streamlining operations. This episode is sponsored by Lynnbrook.

In this episode of The Vacation Rental Show, host Lynell Gordon sits down with Grace Souter, Director of Digital Marketing at Inhabit, to explore the evolution of vacation rental marketing strategies from small-scale storytelling to enterprise-level automation. With over 15 years of experience including roles at BlueTent, Vacasa, and various Outer Banks property management companies, Grace reveals how marketing approaches must fundamentally shift as companies grow from under 100 units to over 1,000 properties. From handwritten welcome notes and local coffee bags to AI-powered email segmentation and automated insights, this conversation provides a roadmap for property managers navigating the transition from personalized hospitality to scalable systems while maintaining authentic guest experiences. This episode is sponsored by Bluetent.

In this episode of The Vacation Rental Show, host Lynell Gordon sits down with three industry leaders who are launching a revolutionary nonprofit initiative. Rachele Hobbs (CEO of Hobbs Realty), Sue Jones (founder of HR4VR), and April Burns (ICND Senior Account Executive) introduce Hospitality Heroes, a 501(c)(3) organization born from Hurricane Helene's devastating impact on Western North Carolina. Their mission centers on one powerful truth: "The people behind the places deserve a plan." From pre-disaster education and employee preparedness to real-time crisis communication and recovery support, these women are building the first comprehensive disaster response network specifically for hospitality workers and property management teams. This episode is sponsored by Streamline Summit 2025: Soar.

In this episode of The Vacation Rental Show, host Lynell Gordon sits down with Anne Gardner, Executive Director of VRMA, to explore how the largest global community for vacation rental professionals has transformed through member-driven feedback and strategic listening. Anne reveals how VRMA evolved from traditional conference programming to a member-led approach featuring over 50 volunteer planners, personalized learning paths, and actionable Monday-morning solutions. From emergency preparedness partnerships to M&A education, this conversation showcases how VRMA is positioning property managers for success in an accelerating industry landscape while maintaining the foundational community spirit that has defined the organization for 40 years. This episode is sponsored by Streamline Summit 2025: Soar.

In this episode of The Vacation Rental Show, host Lynell Gordon sits down with Sue Jones, founder and owner of HR4VR, the vacation rental industry's first and only dedicated human resources support services provider. With over 30 years of experience in HR, Sue reveals the critical mistakes property managers make when scaling their businesses and shares her proven strategies for building teams that can grow with your company. From the revolutionary 20% rule for management time allocation to the hidden costs of well-intentioned policies, this conversation provides actionable insights for property managers looking to move from firefighting culture to strategic leadership while reducing HR liability and maximizing team engagement. This episode is sponsored by RevMax.

Want to grow your vacation rental business but not sure where to start? This is the place to be. Welcome to The Vacation Rental Show, where we teach you how to grow and scale your vacation rental business, hosted by Lynell Gordon. Tune in every week as she sits down with the best in the biz to unlock the latest hot topics, technologies, and trends in the industry.

In this episode of The Vacation Rental Show, host Lynell Gordon sits down with Derreck Kayongo, upcoming keynote speaker at Streamline Summit 2025: Soar and Executive Director of Clean Production Action. As an internationally recognized corporate social entrepreneur with over seventeen years of experience in human rights and environmental sustainability, Derreck reveals the shocking truth about chemical footprints in vacation rental properties and how property managers can lead the hospitality industry toward safer, more sustainable practices. From his journey as a refugee who founded the Global Soap Project to his current work revolutionizing chemical safety, this conversation provides actionable insights for property managers looking to reduce environmental liability while creating competitive advantages through eco-conscious hospitality. This episode is sponsored by Streamline Summit 2025: Soar.

In this episode of The Vacation Rental Show, host Lynell Gordon sits down with Karla Saladino, Managing Partner of Mirador Real Estate, to explore the complex dynamics of New York City's rental market and the unintended consequences of well-intentioned housing policies. With over twenty years of experience and 10,000+ transactions under her belt, Karla provides insider insights into how regulatory changes are creating a housing crisis, forcing 80,000-100,000 units to sit vacant, and driving developers away from the nation's largest rental market. From building successful real estate teams to navigating rent stabilization laws, this conversation reveals the hidden realities behind New York's housing shortage and offers lessons for real estate professionals operating in regulated markets. This episode is sponsored by iTrip.

In this episode of The Vacation Rental Show, host Lynell Gordon sits down with Ashley Ching, Founder and CEO of Inhaven, to explore a comprehensive case study that reveals why national hospitality management companies consistently fail—and what property managers can learn from these patterns. Through extensive research and interviews with executives across vacation rental, hotel, and restaurant industries, Ashley has identified five key principles that separate successful property management operations from those destined for failure. From Vacasa's recent struggles to Resort Quest's historical challenges, this analysis provides actionable insights for property managers seeking sustainable growth without repeating the mistakes of their predecessors. This episode is sponsored by Streamline.

In this episode of The Vacation Rental Show, host Lynell Gordon sits down with Annie Holcombe, Director of Technical Supply Partnerships at NextPax and co-host of one of the industry's most popular podcasts, Alex & Annie: Vacation Rental Podcast. With deep roots in hospitality spanning both hotel management and vacation rentals, Annie brings unique insights into the business development strategies and mindful distribution approaches that separate successful property managers from those struggling to grow. From creating company-wide sales cultures to navigating the overwhelming technology landscape, Annie demonstrates why authentic leadership and strategic thinking drive sustainable success in today's competitive market. This episode is sponsored by Bluetent.

In this episode of The Vacation Rental Show, host Lynell Gordon sits down with Mark Lumpkin, Sales Director at STR Cribs, to explore how strategic property improvements and quality amenities drive success in today's competitive vacation rental market. With over a decade in the industry as a licensed general contractor, Mark reveals his "heads and beds" strategy for maximizing revenue through legal space conversions, why investing in quality amenities saves money long-term, and how themed properties eliminate competition by creating unique guest experiences. From transforming garages into profitable bedrooms to building Dallas Cowboys-themed retreats with original stadium seating, Mark demonstrates that understanding your guest avatar and focusing on exceptional properties, rather than managing hundreds of mediocre ones, is what separates successful STR investors from those experiencing declining revenues. This episode is sponsored by Bluetent.

In this compilation episode of The Vacation Rental Show, host Lynell Gordon explores the hard-won wisdom of industry veterans who share their most expensive early mistakes. Jonathan Fonvielle reveals why being selective with homeowners matters more than chasing revenue, Scott Leggat emphasizes that advocacy must be proactive rather than reactive, and Adam Knight discusses the dangers of scaling too quickly without focus. From the wrong homeowner costing more than lost revenue to regulatory battles being won before they start, these leaders share the hindsight lessons that could save new operators years of struggle and significant financial loss. This episode is sponsored by Bluetent.

In this compilation episode of The Vacation Rental Show, host Lynell Gordon explores revolutionary revenue strategies that are reshaping the vacation rental industry for 2025. From Bryant Loy's disruptive minimum stay experiments to Francois Gouelo's $650 early check-in success in Aspen, this episode reveals three critical revenue pillars: pricing innovation, strategic upsells, and advocacy protection. Featuring insights from revenue management experts at Rev Max, Desiree Garcia's value-add breakthroughs, and Scott Leggat's regulatory defense strategies, property managers will discover why shorter stays often generate more revenue, how cleaning fee waivers outsell percentage discounts, and why $2 per reservation could save entire business models from regulatory threats. This episode is sponsored by Rental Guardian.

In this episode of The Vacation Rental Show, host Lynell Gordon sits down with Kory Rankine, founder of Escape Luxury Hospitality, to explore how authentic human connection drives success in Miami's competitive luxury rental market. With over a decade in hospitality, Kory reveals his daily outreach strategy of adding 30 new contacts to build partnerships, why luxury is about experience over amenities, and how he competes with five-star hotels by offering privacy and dedicated service. From creating unforgettable guest experiences like combined bachelor/bachelorette weekends to turning his grandmother's birthday into the ultimate luxury stay, Kory demonstrates that building relationships—not just relying on technology—is what separates true luxury brands from the competition. This episode is sponsored by Streamline.

In this episode of The Vacation Rental Show, host Lynell Gordon sits down with Scott Leggat, Director of Government Advocacy and Affairs at Inhabit, to discuss the critical advocacy battles shaping the vacation rental industry's future. With decades of experience from property management to leading tech company LSI, Scott reveals how the Right to Rent initiative raised $200,000 in just two weeks, why OTAs are capturing 50% of property manager revenue through merchant of record control, and the federal regulations that took effect May 12th. Whether you're managing properties in Hawaii's complex regulatory environment or Florida's preemption battles, Scott's insights on building proactive defense networks will protect your business from the regulatory threats ahead. This episode is sponsored by Streamline.

Join host Lynell Gordon as she sits down with Justin D Ford, Director of Short Term Rental Safety at Breezeway and renowned vacation rental safety expert. In this critical episode, Justin reveals the life-saving safety protocols that most property managers overlook, from the monthly smoke alarm maintenance that could prevent criminal charges to the new flame detection technology protecting against lithium battery fires. Learn why four homeowners have been arrested for negligent homicide due to faulty smoke alarms, discover the surprising truth about hot tub fires, and get actionable steps to protect your guests, your business, and yourself from devastating liability. This episode could literally save lives and your vacation rental business. This episode is sponsored by Rental Guardian.

Join host Lynell Gordon as she sits down with David Krauss, CEO of Rent Responsibly and a driving force behind industry-wide short-term rental advocacy. In this episode, David introduces the Right to Rent Collaborative, a first-of-its-kind initiative that empowers property managers to fuel advocacy efforts through a simple $2 per reservation model. Learn how this scalable and sustainable platform is paving the way for standardized, professionalized vacation rentals—and why now is the time to get involved. Discover actionable steps to support your state-level associations, integrate advocacy into your operations with ease, and contribute to a movement that’s already raised over $188,000 in founding donations. Ideal for both new and experienced operators looking to protect their business and strengthen the entire vacation rental ecosystem. This episode is sponsored by iTrip.

Join host Lynell Gordon as she sits down with Eric D. Moeller, CEO of Freewyld and a leader in redefining the vacation rental experience. In this episode, Eric shares how stepping away from technology can actually enhance your business and your life. He introduces “Wyld Mode,” a distinctive guest experience model designed to help people unplug and reconnect with nature, loved ones, and themselves. Discover actionable strategies for mindful disconnection, including 15-minute focused meetings, setting intentional tech-free periods, and creating space for strategic thinking. Perfect for vacation rental operators seeking to improve guest satisfaction while achieving a healthier, more intentional work-life balance. This episode is sponsored by iTrip.

Join host Lynell Gordon as she speaks with Jon Sexton, a serial entrepreneur and founder of Nashville Home Agents. In this episode, Jon shares his journey from personal trainer to health club owner to successful real estate entrepreneur, providing invaluable insights on leadership styles, business scaling, and servant leadership principles. Discover why understanding whether you're a "visionary" or an "integrator" can transform your business success, how to build teams that thrive through empowerment, and learn about Jon's innovative "high-rise game" investment strategy that's yielding impressive returns in Nashville's booming real estate market. This episode is sponsored by Bluetent.

Navigate the changing landscape of vacation rental revenue management with RevMax co-founders Desiree Garcia and Maureen Shilling. In this episode, they share invaluable insights on adapting to 2025's market challenges, from shifting booking windows to creative pricing strategies beyond traditional discounts. Learn why cleaning fee credits outperform percentage discounts, how to leverage your customer database effectively, and why understanding your inventory data is crucial for success. Whether you're struggling with occupancy rates or seeking to optimize your revenue strategy, this conversation offers practical solutions for property managers looking to thrive in today's dynamic market. This episode is sponsored by RevMax.

In this episode of How We Grow, host Lynell Gordon sits down with Bryant Loy, Director of Revenue Management and Distribution at Brett Robinson Vacation Rentals, to discuss how data can drive smarter pricing and better profits. This episode is sponsored by RevMax.

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Jonathan Fonvielle, Business Development Director at Atlantic Vacation Homes, a seasoned family business operating in the seasonal market of Gloucester and Rockport, Massachusetts. This episode is sponsored by Streamline.

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Francois Gouelo, CEO and co-founder of Enso Connect Inc, who returns to share insights on AI implementation in vacation rentals following his company's impressive 4x growth over the past year. This episode is sponsored by Rental Guardian.

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Brian Sbrocco, CEO and co-founder of ABOVE Vacation Residences, a luxury property management company with a unique approach to hospitality. This episode is sponsored by Bluetent.

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Eric Goldreyer, a true pioneer in the vacation rental space with over 30 years of experience who has founded multiple industry-changing companies including BedAndBreakfast.com and co-founded TurnKey Vacation Rentals. This episode is sponsored by Streamline.

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Kathy Kelly, the founder of DIGS Vacation Rentals who manages approximately 50 luxury vacation rentals across California's Central Coast, with several properties ranking in the top 10% worldwide on Airbnb. This episode is sponsored by Streamline.

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Avery Carl, CEO of The Short Term Shop and a top-performing real estate agent who has closed over $2.5 billion in sales. This episode is sponsored by iTrip.

In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Jeff Iloulian, CEO and founder of HostGPO, exploring his journey from managing 150 vacation rentals to creating a group purchasing organization that's transforming how property managers access commercial-grade products. This episode is sponsored by Streamline.

In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon continues her conversation with Justin Hauge, exploring his pivotal role in Airbnb's expansion into traditional vacation rental markets and his current work with luxury properties at Storied Collection. This episode is sponsored by RevMax.

In this episode, Lynell Gordon sits down with Justin Hauge, one of Airbnb’s first employees and the co-founder and CEO of Storied Collection, a luxury accommodation platform for historic properties across the UK and Ireland. Justin shares his experience helping build Airbnb from a niche idea into a global travel powerhouse, insights into customer experience, and the evolving role of technology in vacation rentals. He also discusses how AI and software solutions are shaping the future of hospitality and property management. This episode is sponsored by RevMax.

Join Lynell Gordon as she sits down with Mark Simpson, founder of Boostly and a leading expert in direct bookings. Mark shares proven strategies to help property managers cut commission costs, build guest loyalty, and drive repeat business through smart marketing and communication. From email marketing to community-building and the future of AI, this episode is packed with insights on growing a hospitality brand beyond OTAs. This episode is sponsored by Bluetent.

Join Lynell Gordon as she explores the intersection of technology and hospitality with Josh Meisel, owner of iTrip Austin. Drawing from his corporate technology background at VRBO/HomeAway and other tech giants, Josh shares innovative approaches to property management, including midterm rental strategies, smart amenity investments, and technology-driven operations. This episode is sponsored by iTrip.

Join Lynell Gordon as she explores operational excellence with Dave Roberts, Operations Director at Outer Banks Blue and VRMA board member. Drawing from his Six Sigma Black Belt background, Dave shares innovative approaches to team dynamics, maintaining consistency with seasonal staff, and transforming property management through systematic improvement. This episode is sponsored by Streamline.

Join Lynell Gordon for an insightful conversation with Stacey St. John, founder of STR Global Enterprises and the Female Short Term Rental Investors community. Discover innovative strategies for finding profitable properties in today's challenging market, building remote management systems, and scaling your STR business while maintaining strong guest experiences. This episode is sponsored by Rental Guardian.

Join Lynell Gordon as she sits down with Rachel Alday, co-founder of Abode Luxury Rentals, to explore the difference between true concierge service and traditional upsells, maintaining luxury standards, and creating memorable guest experiences that drive business growth. This episode is sponsored by Rental Guardian.

Join Lynell Gordon as she sits down with Julie George, author of Million Dollar Host, to explore how she scaled her vacation rental business to 130 properties through effective delegation and innovative co-host structures, ultimately leading to a successful exit. This episode is sponsored by Lynnbrook Group.

Join Lynell Gordon as she sits down with Moriya Rockman, CEO of Smiling House Luxury, to explore the intersection of technology and personal touch in luxury vacation rentals, empowering women in business, and the future of B2B hospitality platforms. This episode is sponsored by iTrip.

Join host Lynell Gordon for a special compilation episode featuring key insights from the vacation rental industry's leading professionals throughout 2024. This episode distills essential advice on sustainable growth, relationship building, technology integration, and brand development from successful property managers and industry innovators. This episode is sponsored by Streamline.

Join Lynell Gordon as she sits down with Chad Elmore, VP of Digital Marketing Services at Inhabit, and Justin Dahl, Director of Product at Streamline, to explore how AI and innovative technology are transforming guest experiences and operational efficiency in vacation rental management. This episode is sponsored by Streamline.

Join Lynell Gordon as she is joined by Meredith Rumsey, Director of Operations And Business Development at Vacation Rental Co, to discuss her unique mid-term rental model, building strong relationships with property owners and guests, and finding a niche in a competitive market. This episode is sponsored by LiveRez.

Join Lynell Gordon as she sits down with JJ King, the co-founder of Beachside VR, to discuss using innovative technology, such as AI and automation tools, to enhance guest experiences and streamline operations in vacation rental management. This episode is sponsored by Streamline.

Join Lynell Gordon as she sits down with Stuart Pack, the Chief Executive Officer at Bluewater Associates of Emerald Isle, Inc., to explore invaluable insights on enhancing guest experiences, fostering team collaboration, and effective management strategies. This episode is sponsored by Rental Guardian.

Join Lynell Gordon as she sits down with Riley Goldman, CEO and co-founder of Beachside Vacation Rentals, to explore the power of networking, managing guest reviews, and using AI for improved guest experiences. This episode is sponsored by Streamline.

Join Lynell Gordon as she sits down with Brooke Pfautz, the CEO and Founder of Vintory, to discuss the importance of transparency in property management, the need for vacation rental managers to differentiate themselves in a crowded market, and predictions for the future of the industry. This episode is sponsored by Rental Guardian.

Join Lynell Gordon as she sits down with Bethany Smith, Chief Administrative Officer at Hobbspitality, to discuss the importance of team culture in vacation rentals, the role of housekeeping in guest satisfaction, and the impact of technology on operations. This episode is sponsored by Bluetent.

Join Lynell Gordon as she sits down with Jim DeVos, President of Best Beach Getaways, to discuss the keys to operational excellence, effective strategies for enhancing direct bookings, and optimizing property management systems. This episode is sponsored by Streamline.

Join Lynell Gordon as she sits down with Jim DeVos, President of Best Beach Getaways, to discuss how vacation rental managers can optimize their off-season to set themselves up for a successful year ahead. This episode is sponsored by LiveRez.

Join Lynell Gordon as she sits down with Stacy Wesson, General Manager at Cascara Vacation Rentals, to discuss maintaining a family-run business, the importance of personalized service, and strategies for managing growth without sacrificing quality. This episode is sponsored by LiveRez.