Explorez tous les épisodes du podcast The Think Factory Podcast

In this episode of the Think Factory Podcast, we sit down with Tom Bandy, Founder and CEO of BandyWorks, to explore how data-driven insights are transforming the convenience store industry. Tom shares his entrepreneurial journey—from an unexpected opportunity with Sheetz to building a company that helps operators turn complex data into simple, actionable decisions. He explains why the key to success isn't collecting more information, but delivering the right insights at the right time so managers can improve performance, increase profitability, and make smarter decisions with confidence.

Tom also discusses the future of convenience retail, including the growing role of AI, changing consumer behaviors, food innovation, and the importance of creating exceptional customer experiences. Beyond technology, he emphasizes that great leadership, empowered employees, and genuine human connection remain the foundation of every successful business. Whether you're a retail operator, business leader, or entrepreneur looking to leverage data without losing sight of people, this conversation offers practical insights into building a smarter, more resilient organization.

In this episode of the Think Factory Podcast, Ryan Fox, Corrugated Packaging Market Analyst at Bloomberg, shares an insider’s perspective on the evolving corrugated packaging industry and the market forces shaping its future. Drawing from his experience as both an industry operator and analyst, Ryan explains how Bloomberg’s Green Markets Box Report brings greater transparency to a traditionally opaque sector, helping manufacturers, suppliers, and investors better understand trends in demand, pricing, capacity, and supply chain dynamics.

Ryan also explores the impact of automation, digital printing, labor shortages, sustainability initiatives, and emerging regulations on packaging manufacturers across North America. From the lasting effects of the pandemic to the growing influence of extended producer responsibility laws and advanced manufacturing technologies, he offers valuable insights into where the industry is headed and what business leaders should be preparing for as the packaging landscape continues to evolve.

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In this episode of the Think Factory Podcast, Katie Jasmine, Vice President of National Sales at Source One Digital, shares her journey of building a successful sales and leadership career in the fast-paced world of large-format digital printing. Katie discusses how the industry has evolved from traditional signage to creating immersive branded environments, and how adapting to changing technology, customer expectations, and market opportunities has helped drive long-term growth for both her company and her clients.

Katie also offers practical insights on leadership, consultative selling, and professional development, emphasizing the importance of curiosity, communication, and continuous learning. From managing high-pressure deadlines to building trust-based client relationships, she explains how resilience, problem-solving, and taking initiative can create lasting success. This conversation is packed with valuable lessons for emerging professionals, sales leaders, and anyone looking to grow their career through strong relationships and a commitment to lifelong learning.

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In this episode of the Think Factory Podcast, Ken Coe, Chief Financial Officer of Humboldt Park Health, shares how a community-focused healthcare organization is redefining what it means to deliver equitable care. From expanding wellness initiatives and affordable housing projects to leveraging AI-powered solutions that improve patient outcomes, Ken discusses how Humboldt Park Health continues to innovate while staying true to its mission of serving all members of the community.

Ken also reflects on the leadership principles that guide his work, including empathy, adaptability, and a relentless focus on long-term impact. He offers valuable insights into balancing financial sustainability with community service, building resilient healthcare organizations, and creating meaningful change through mission-driven leadership. This conversation provides a compelling look at how thoughtful leadership can transform both healthcare systems and the communities they serve.

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In this episode of the Think Factory Podcast, Will Jones, President and CEO of Thompson, shares how he transformed a 140-year-old organization into one of the leading human services providers in the Southeast. Will discusses the leadership principles that guided Thompson through financial challenges, organizational change, and rapid growth, including the mindset shifts that helped the organization thrive during the COVID-19 pandemic while continuing to serve vulnerable children and families.

Will also opens up about his personal journey and how his childhood experiences shaped his passion for helping others. The conversation explores trauma-informed care, foster care advocacy, leadership development, and Thompson’s mission to ensure every child has a safe and supportive home. Packed with insights on purpose-driven leadership, community impact, and solving meaningful problems, this episode offers valuable lessons for leaders in every industry.

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In this episode of The Think Factory Podcast, Mark DeBoer, Senior Vice President of Sales at Darwill, shares the story of a company that has spent 75 years evolving alongside the changing world of marketing. From its roots as a traditional printing business to its transformation into a data-driven marketing solutions provider, Darwill has embraced innovation by combining direct mail, digital marketing, creative strategy, and advanced data science. Mark reflects on his nearly 30-year career with the company and explains how listening to customers and adapting to their needs has fueled Darwill’s continued growth and success across multiple generations of leadership.

Mark also explores the critical role of data, personalization, and omnichannel marketing in today’s business environment. He discusses how organizations can improve marketing performance by combining direct mail with digital channels, leveraging data modeling to reach the right audiences, and creating measurable campaigns that drive results. Along the way, he highlights the importance of a growth mindset, collaboration, and continuous learning, while sharing how Darwill’s culture of innovation and community involvement helps the company stay ahead in a rapidly evolving marketplace.

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In this episode of the Think Factory Podcast, Kasey Cotulla, Owner and President of Delta Print Group, shares the lessons he's learned from completing more than a decade of mergers and acquisitions in the printing industry. Drawing from nearly 20 years of acquisition experience, Kasey discusses how strategic growth, relationship-building, and patience have helped Delta Print Group expand into one of Northern California’s largest commercial printing and mailing organizations.

Kasey dives into the realities of buying and selling businesses, including deal structures, financing strategies, due diligence, succession planning, and the importance of understanding a seller’s goals. He also explains why maintaining trust, protecting employees, and creating long-term value are central to every acquisition. Whether you're considering your first acquisition or planning for the future of your business, this conversation offers practical insights on building a durable company through thoughtful growth.

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In this episode of the Think Factory Podcast, Jessica Cantin, CEO of Food for Free, discusses how her organization is transforming the fight against hunger through food rescue, sustainable distribution, and community-centered solutions. Jessica shares how Food for Free has evolved from a grassroots effort into one of the country's leading food recovery organizations, delivering millions of pounds of fresh, nutritious, and culturally appropriate food to communities across Massachusetts while addressing both food insecurity and food waste.

Jessica also reflects on her personal experience with hunger and how it shaped her passion for service and leadership. The conversation explores the realities of running a nonprofit as a business, the growing challenges of food insecurity, the environmental impact of food waste, and the importance of dignity and choice in food access. Filled with insights on purpose-driven leadership, social impact, and systemic change, this episode highlights how innovative thinking can help solve some of society's most pressing challenges.

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In this episode of the ThinkFactory Podcast, Tara Good Young, CEO of PDI Surgery Center, shares the inspiring mission behind a nonprofit pediatric ambulatory surgery center dedicated to providing life-changing dental care for underserved children and patients with special health care needs. Drawing on more than three decades of healthcare leadership experience, Tara discusses how PDI delivers comprehensive dental treatment under general anesthesia, helping children who would otherwise struggle to access the care they need. She also highlights the organization's commitment to preventive education, community outreach, and breaking the cycle of childhood dental disease through partnerships with schools, medical providers, and families.

Tara explores the challenges of leading a mission-driven healthcare organization in an increasingly complex environment, including reimbursement cuts, access-to-care barriers, and the long-term public health consequences of untreated dental disease. She offers valuable insights on advocacy, nonprofit leadership, workforce development, and the importance of balancing operational sustainability with compassionate patient care. Throughout the conversation, Tara emphasizes the profound impact that oral health has on a child’s future and shares lessons from her own leadership journey about embracing challenges, trusting the long game, and using every experience as a foundation for future growth.

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In this episode of the Think Factory Podcast, Dory Ellis Garfinkle, Chief Marketing Officer at Siegel+Gale, shares her unconventional journey from growing up in Detroit’s automotive culture to leading marketing and brand strategy for one of the world’s most respected brand consulting firms. Drawing on experiences across mobility, innovation, and design-focused organizations, Dory explores how marketing goes far beyond selling products—it’s about understanding human behavior, challenging assumptions, and helping people see new possibilities for themselves.

Dory dives into the psychology behind successful marketing campaigns, revealing how insights into identity and decision-making can drive meaningful behavior change and business results. She discusses balancing creativity with performance, the role of leadership in modern marketing, and why understanding emotional barriers is often the key to unlocking growth. Dory also offers valuable career advice for women aspiring to leadership roles, emphasizing the importance of embracing risk, learning from failure, and confidently creating opportunities rather than waiting for them.

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In this episode of the Think Factory Podcast, Danny Sweem, CEO of M&R Printing Equipment, shares the remarkable story of a company that has spent more than four decades shaping the apparel decoration industry. From its beginnings as a screen-printing equipment manufacturer to its evolution into a global leader in digital printing technologies, Danny discusses how M&R has remained at the forefront of innovation while staying committed to exceptional quality, service, and long-term customer relationships. He also reflects on his own career journey through retail, manufacturing, distribution, and international markets, and how those experiences prepared him to lead the company through a rapidly changing industry.

Danny explores the future of apparel decoration, including the growing role of digital printing, automation, robotics, and artificial intelligence in meeting the demands of modern production. He explains how evolving consumer expectations, shorter production runs, and faster delivery timelines are reshaping the industry, while traditional screen printing continues to thrive for large-scale and specialty applications. Throughout the conversation, Danny highlights M&R’s dedication to innovation, craftsmanship, and helping businesses of every size succeed in an increasingly dynamic marketplace.

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In this episode of the Think Factory Podcast, we sit down with Jessica Holst of Aligned HR Consulting for a thoughtful conversation about crisis management, workplace culture, and the evolving role of HR leadership in growing organizations. Jessica shares how her firm specializes in stepping into companies during moments of operational or organizational crisis — from compliance failures and employee relations investigations to leadership breakdowns and sudden separation from professional employer organizations (PEOs). Drawing on more than 25 years of HR experience, she explains how strategic HR leadership goes far beyond policy management and becomes a critical driver of business resilience, employee trust, and long-term organizational success.

Throughout the discussion, Jessica offers practical insights into the warning signs companies often ignore before a crisis escalates, the importance of psychological safety in leadership, and why culture is ultimately shaped by the behaviors organizations reward and tolerate. She also reflects on how her early experience in corporate immigration helped shape her people-first approach to HR, compliance, and workforce strategy. The episode explores the growing importance of fractional executives and consultants for startups and scaling businesses, emphasizing that founders do not need to navigate complex HR, finance, and compliance challenges alone. Packed with actionable advice for executives, founders, and business leaders, this conversation highlights how thoughtful HR infrastructure and strong leadership practices can help companies build healthier, more sustainable workplaces from the ground up.

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In this episode of the Think Factory Podcast, we're joined by Dr. Bob Hess, founder and CEO of the Forum for Shared Governance, for an insightful discussion about the true meaning of shared governance in healthcare and why it has become one of the most important conversations in organizational leadership today. Dr. Hess explains how shared governance empowers bedside nurses and frontline professionals to have meaningful influence over clinical practice, operational decisions, and the resources that support patient care. Drawing from decades of research and experience, he shares the origins of his groundbreaking Index of Professional Nursing Governance, the first validated instrument designed to measure how authority, decision-making, and professional accountability actually function inside healthcare organizations.

Throughout the conversation, Dr. Hess explores how authentic shared governance improves nurse retention, job satisfaction, collaboration, and patient outcomes, while also exposing the dangers of organizations treating governance as a marketing slogan rather than a lived operational reality. He discusses the growing global adoption of his accreditation model, the integration of AI-powered dashboards to analyze governance data in real time, and the future of collaborative leadership across healthcare systems worldwide. The episode also dives into the deeply human side of governance, highlighting the importance of trust, transparency, and leadership buy-in when creating organizational structures that truly empower people. Packed with practical insights for healthcare leaders, executives, and professionals across industries, this episode offers a compelling look at how shared decision-making can transform both workplace culture and organizational performance.

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In this episode of the Think Factory Podcast, Will Francis, Executive Director of the National Association of Social Workers across Texas, Louisiana, and Oklahoma, shares insights from his journey across frontline social work, government relations, and executive leadership. He reflects on how firsthand exposure to client challenges led him toward advocacy and ultimately into guiding one of the region’s key professional social work associations. Throughout the conversation, he highlights the importance of collaboration across disciplines, communities, and political perspectives, emphasizing that meaningful systems change in behavioral health and social policy only happens when diverse stakeholders come together.

Will also explores some of the most pressing issues facing the social work profession today, including workforce reclassification efforts, access to education and professional funding, and the growing role—and limits—of AI in therapeutic spaces. He discusses the balance between innovation and ethical boundaries in mental health care, the ongoing fight for human rights and behavioral health equity, and the importance of self-care in emotionally demanding work. Closing the discussion, he underscores the need for steady, values-driven leadership in uncertain times and shares why staying grounded in community, purpose, and long-term thinking is essential for those working to strengthen both the profession and the systems it serves.

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This episode of the Think Factory Podcast features Marc Raad, President, and Stan Carmichael, Director of Special Projects, Significans Automation, as they discuss how the company is reshaping automation across the print, packaging, agency, and brand industries. The conversation focuses on how disconnected “islands of automation” can be unified through integration, enabling seamless data flow, reducing manual touchpoints, and eliminating costly errors. Drawing on decades of combined experience in software and manufacturing, Mark and Stan explain how Significans helps organizations connect disparate systems into cohesive, high-performance workflows.

The discussion also explores how companies move from fragmented processes to fully mapped, future-state automation strategies tailored to their operations. From identifying bottlenecks and inefficiencies to building phased, ROI-driven transformation roadmaps, Significans takes a hands-on approach to improving productivity and scalability. The episode also touches on the evolving role of AI in automation—highlighting its current limitations, emerging capabilities, and its place as a powerful supporting tool within broader digital transformation efforts.

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In this episode of the Think Factory Podcast features John Congdon, Global Channel Partner Manager at Skandacor, sharing insights on how print embellishment is transforming packaging, direct mail, and branded materials. With over 20 years in the industry and a global footprint, Skandacor is helping print producers move beyond standard CMYK output through technologies like digital foiling, lamination, and 3D effects. John explains how these capabilities create more engaging, tactile, and visually impactful products that capture attention and elevate brand perception in competitive markets.

The conversation also explores the strong business case behind embellishment, including rapid ROI, increased profitability, and the shift toward short-run, personalized print. As consumer expectations continue to evolve—driven in part by premium packaging and “unboxing” experiences—print providers have new opportunities to differentiate and add value. John highlights how Skandacor’s accessible, easy-to-use solutions are empowering both small and large producers to unlock new revenue streams and rethink what’s possible in modern print.

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In this episode of the Think Factory Podcast features Robert Parker, owner of Label King, a company that has achieved 24 consecutive years of steady growth in the label manufacturing industry. Robert shares the story behind Label King's humble beginnings—starting with a single machine and employee—and how identifying gaps in the packaging supply chain led to long-term success. The discussion also explores major industry shifts, from advances in digital printing to the upcoming transition from UPC codes to QR-based systems, and what these changes mean for brands and manufacturers alike.

At the heart of the conversation is a deeper look at company culture as a driving force behind sustainable growth. Robert explains how employee retention, internal development, and a strong sense of pride in craftsmanship have helped Label King build lasting customer relationships and maintain consistent quality. From fostering team engagement to navigating expansion into new markets like Salt Lake City, this episode highlights why investing in people—not just technology—remains one of the most effective strategies for long-term business success.

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On this episode of the Think Factory Podcast, we sit down with John Helline, CEO of BindTech, to explore how a five-generation bookbinding legacy has evolved into a modern, multi-location platform focused on innovation and specialty manufacturing. What began as a single trade bindery acquisition has grown into a nationwide operation known for high-end book production, premium packaging, and advanced finishing techniques like edge printing, embossing, and leather work—helping brands stand out in a crowded, commoditized market.

Beyond operations, John shares the leadership philosophy driving BindTech’s success, emphasizing team empowerment, cultural integration across acquisitions, and fast, decentralized decision-making. He highlights the importance of staying nimble in a rapidly changing industry and outlines the company’s vision to deliver fully integrated, end-to-end solutions—from design to distribution—while continuing to invest in people, technology, and differentiated capabilities.

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In this episode of the Think Factory podcast, host Chris Santomasimo sits down with Al Kennickell, president of The Kennickell Group, to explore how a multi-generational family business has survived and thrived since its founding in 1892. Al shares how he transformed the company by taking calculated risks—most notably investing in new printing technology early in his career—and repeatedly reinventing the business to stay competitive. He contrasts his aggressive, growth-oriented mindset with the cautious approach of earlier generations shaped by the Great Depression, emphasizing that success came from balancing risk with discipline and constantly seeking new opportunities.

The conversation dives deeply into leadership, decision-making, and succession planning within a family business. Al stresses the importance of accountability, strategic thinking time, and learning from peers, noting that many of his best ideas came from others. He also highlights the need for honest evaluation of the next generation, ensuring successors truly want—and are capable of—leading the business. Throughout, he underscores key leadership principles: remove emotion from decisions, rely on data (especially financials) to guide strategy, and maintain a culture of responsibility and continuous improvement.

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This episode of the Think Factory Women’s Roundtable podcast features Val Gonzalez, who shares her journey from an unexpected start in accounting to becoming a global finance leader in the nonprofit space. As CFO of The Climate Reality Project, she discusses how her technical expertise, combined with curiosity and adaptability, shaped her career. Val reflects on key turning points—transitioning from individual contributor to team leader and later working on a global scale—emphasizing the importance of flexibility, listening, and applying knowledge in diverse contexts. She also highlights how her immigrant background and bilingualism became strengths, helping her navigate ambiguity and lead inclusively.

The conversation also explores leadership and purpose, with Val emphasizing that great finance leaders go beyond compliance to become strategic partners who enable impact. She shares insights on financial sustainability as a daily practice, and identifies empathy, clarity, and flexibility as essential leadership traits. Offering advice to emerging women leaders, she encourages them to trust their own voice and focus on continuous growth rather than perfection. Ultimately, Val underscores the importance of aligning career with purpose—particularly in climate work—and closes with a reflection on future generations, stressing the responsibility to leave a better world behind.

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In this episode, Chuck Slingerland, Vice President of Sales and Service for Barberan Corrugated North America, shares his journey from packaging manufacturer to equipment supplier—and how that perspective helps him guide companies investing in digital print technology.

He discusses the evolution of single-pass digital printing, Barberan’s engineering-driven approach, and how advancements in speed, software, and ink are reshaping corrugated packaging, metal decoration, and retail graphics. Chuck also explains how manufacturers evaluate ROI, why uptime and service matter as much as print quality, and where the next wave of innovation in digital printing is headed.

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On this episode of The Think Factory Podcast, Derek Volk, third-generation CEO of Volk Packaging in Maine, shares how a family-owned corrugated packaging company has thrived for nearly 60 years by focusing on relationships, small-batch complexity, and making customers’ lives easier. From embracing the Entrepreneurial Operating System (EOS) to align his 100-person team, to writing Go for Third, a leadership book inspired by years of coaching softball, Derek unpacks lessons on small-ball execution, culture, accountability, and why human connection matters more than ever in an AI-driven world. It’s a candid conversation about succession, community impact, building the right team, and leading with purpose in a rapidly changing business landscape.

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On this episode of the Think Factory Podcast, we sit down with Jonathan Hawkins, founder of Law Firm GC, to explore the unique—and often overlooked—legal needs of law firms themselves. From handshake partnerships with no written agreements to messy breakups, succession planning, malpractice defense, and the rise of alternative business structures, Jonathan shares what really happens behind the scenes of legal practices. We dig into why lawyers are often risk managers for everyone but themselves, the growing interest in MSOs and outside investment, and how AI tools like ChatGPT are reshaping (and sometimes complicating) the profession. It’s a candid, insider conversation about law firms as businesses—and why even lawyers need lawyers.

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On this episode of the Think Factory Podcast, we dive into the science—and strategy—behind what really makes things stick with Dennis LeBlanc of Drytac. From celebrating 50 years in business to supplying adhesive-coated solutions in over 80 countries, Drytac is far more than a materials manufacturer—it’s an innovation engine focused on solving real-world pain points across visual communications, architectural films, retail, and industrial markets. Dennis unpacks the company’s “Adhesive Sciences” approach, cold-weather and specialty surface technologies, and the growing push toward sustainability without a “green tax.” We explore how smarter material choices—like water-based adhesives, polypropylene films, and new recyclable peel-and-stick papers—are reshaping the industry, why mandates are accelerating change, and what’s next in sustainable product development. If you’ve ever wondered how performance, profitability, and environmental responsibility can truly align, this conversation sticks.

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On this episode of the ThinkFactory Women’s Roundtable, Karen Norheim, CEO of American Crane & Equipment Company, shares her remarkable journey from reluctant recruit in her family’s manufacturing business to second-generation leader of a thriving, highly engineered crane company serving industries from nuclear energy to NASA’s Artemis program.

Karen opens up about the immigrant grit that shaped her father’s legacy, the evolution of their “Always Lift, Never Quit” mantra, and how she intentionally builds a culture rooted in perseverance, heart, and integrity. From championing women in manufacturing and mentoring future leaders to CEO’ing her own health and navigating rapid technological change, Karen offers candid insights on resilience, stewardship, and what it truly takes to lead with strength and authenticity in today’s world.

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In this episode of the ThinkFactory Podcast, Timothy Peters and Louis Rouhaud of Polyart explore how synthetic paper is reshaping print, packaging, and labeling through durability, printability, and sustainability.

The conversation dives into how Polyart eliminates lamination steps, reduces carbon footprint and waste, supports recyclability with post-consumer materials, and helps printers and brands cut costs while improving efficiency—offering a compelling look at how innovation in materials can drive both environmental and business impact.

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Case Paper’s Blair Jason-Brown and Arika Stoecker share how an 80+ year–old company stays relevant by blending deep industry expertise with creativity, humor, and a people-first mindset.

From custom-sized paper and packaging solutions that reduce waste and boost profitability to bold educational tools like “Case Paper TV,” they discuss what it truly means to be “On the Case”—building real partnerships, empowering customers through knowledge, and rethinking how print and packaging can inspire, perform, and tell better brand stories.

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In this episode, listeners hear from Mike Seagram, President, and Mark Witkowski, CTO of Publisher Storage and Shipping (PSSC), as they explore how modern technology is reshaping book fulfillment and distribution. From print-on-demand and inventory optimization to data-driven forecasting, AI, and navigating Amazon’s influence, the conversation offers an inside look at how publishers can ship more, store less, and make smarter decisions across the supply chain.

It’s a deep dive into how a traditionally “legacy” business is evolving through smarter data, tighter integration, and collaborative partnerships to keep publishers competitive and profitable.

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This episode takes a deep dive into how AI-powered software is transforming the printing and packaging industries, moving far beyond buzzwords into real-world productivity, creativity, and efficiency gains. The conversation explores how EngView Systems has been building AI-driven, parametric design tools for decades, enabling packaging manufacturers, designers, and printers to reduce errors, shorten turnaround times, and automate complex structural design tasks that once took hours or days.

Kris also discusses how AI, automation, and connected workflows are reshaping everything from cost estimation and sustainability to virtual prototyping, augmented reality, and short-run production. From smarter material optimization to safer, more efficient factory floors, this episode offers a forward-looking view of how embracing intelligent software can help companies stay competitive, profitable, and ready for what’s next.

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This episode explores how Xante is helping democratize print technology by making advanced equipment and workflow tools more accessible to print service providers of all sizes. From digital envelope printing to UV flatbeds, roll-fed systems, and DTF solutions, the conversation highlights how Xante enables shops to add new revenue streams, increase efficiency, and reduce labor costs in an increasingly competitive print market.

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In this episode, Oscar Perez, CFO of global design firm Snøhetta, offers an inside look at how the company blends architecture, landscape, interiors, and product design to create people-centered spaces around the world—from a groundbreaking presidential library in the North Dakota badlands to a border-bridging children’s museum in El Paso. He reflects on his non-linear career path, the importance of collaborative leadership in creative environments, and the challenges of guiding an international organization through uncertainty, cultural differences, and the post-COVID shift in how teams work.

Oscar also shares insights on financial stewardship in a design-driven firm, empowering teams to innovate responsibly, and the evolving balance between personal and professional life as leaders navigate constant change.

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In this episode, Alan Taheri shares how he grew One Vision from a tiny copy shop into a nationwide marketing execution powerhouse serving major brands and political campaigns. He dives into the company’s blend of automation, data-driven operations, and wide-format production, explains how listening—not selling—drives their client partnerships, and reflects on the role of AI and robotics in shaping the future of custom manufacturing.

Alan also discusses his entrepreneurial origins, One Vision’s acquisition strategy, and why a commitment to problem-solving—even chartering planes when needed—has earned the company long-term loyalty and rapid growth.

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In this episode, Ironmark president Matt Marzullo shares how the company has evolved from a traditional print operation into a tech-enabled, omni-channel marketing powerhouse. He discusses Ironmark’s growth through 18 acquisitions, the development of a national footprint, and the talent-driven culture that keeps former owners actively contributing years after joining the organization.

Matt breaks down how predictive analytics, AI, and proprietary software are transforming campaign strategy—driving attributable ROI, smarter targeting, and seamless integration between digital and print. He also reflects on industry consolidation, the resurgence of print within modern marketing, and why Ironmark’s collaborative, people-first culture remains its greatest advantage.

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In this episode, packaging expert Connie Lefferts shares how decades in the industry have shown her that great packaging can make or break a brand. From discovering the power of packaging through a cookie-company rethink in the ’90s to guiding today’s emerging brands through materials, engineering, design, and market positioning, she offers a masterclass in how the right container elevates a product’s value, presence, and consumer appeal.

Connie breaks down the psychology behind what catches a buyer’s eye, the impact of digital printing and small-run capabilities, and why early market research is essential for founders. Her insights reveal why thoughtful packaging isn’t just a finishing touch, it’s a strategic driver of growth and often the catalyst for acquisition-worthy success.

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What if your next great marketing breakthrough arrived in the mailbox? Modern Postcard’s Chris Foster sits down with host Chris Santomassimo to discuss how automation, analytics, and good old-fashioned print are combining to create smarter, more human marketing. Together, they trace how direct mail has gone from static postcard to dynamic, data-powered touchpoint.

Foster shares real-world examples—from home service pros reaching entire neighborhoods overnight to national brands using automated triggers for anniversaries and new homeowners—all while keeping campaigns privacy-compliant and measurable. Undoubtedly, Modern has become more than a printer—it’s a data company that happens to print. The result is a powerful case for why physical mail still drives modern marketing success.

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At Envision-3, Vice President Brian Franz sees print not as a fading medium, but as a flexible, powerful force that bridges design and technology. In this episode, he talks about how Envision 3 uses print’s tactile value and precision to help brands stand out while keeping production efficient through smart automation.

From custom packaging to high-touch direct mail, Brian shows how craftsmanship and curiosity keep print relevant in a digital-first world. He and host Chris Santomassimo dig into why adaptability, authenticity, and humor are key to sustaining success in both business and life.

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In this episode of The Think Factory, host Susan Kleiner sits down with Teddy Gedamu, founder and CEO of Tenasol, a health tech company leading the charge in AI-powered data transformation. Teddy discusses how Tenasol’s mission—to turn the chaos of health data into clarity—grew from a deep personal connection to the word tena, meaning “health.”

From major partnerships with national health plans to innovations that streamline operations and improve care outcomes, Teddy reveals what it takes to drive impact in one of the most regulated industries in the world. His insights on grit, ethics, and leadership offer a grounded look at the real work behind healthcare innovation.

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In this episode of The Think Factory, Chris Santomassimo talks with Ed Russnow, President of MAC Products Inc., a family-owned New Jersey manufacturer marking 60 years in business. Russnow shares how the company grew from a catalog parts supplier into a solutions-driven engineering firm with the trademark motto “We don’t do easy.”

He highlights how MAC Products invests in people—through immigrant workforce development, ESL programs, and automation that upskills employees—while staying rooted in family values and long-term commitment to local manufacturing. The result is a culture built on problem-solving, innovation, and pride in sustaining a multigenerational legacy.

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In this episode of The Think Factory’s Workplace Podcast, Alka Bahal speaks with Timothy Moore, Vice President and Head of Legal and Compliance at Corium, about his career journey and leadership philosophy. Tim shares how his path from public service and private practice led him to in-house counsel, where a pivotal secondment at Pfizer sparked his passion for supporting businesses from the inside. He reflects on one of his proudest professional achievements—writing the brief that convinced the Florida Supreme Court to adopt a new hearsay exception—an accomplishment that continues to impact victims’ rights today.

The conversation also turns to a discussion on leadership, where Tim emphasizes that true leadership is an evolving journey rather than a fixed destination. He describes his approach as “modular leadership,” adapting to the needs of the moment while grounding himself in genuineness, curiosity, and humility.

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How do you stay motivated in consulting for 25+ years while the world shifts from VHS tapes to AI and automation?

On this episode of The Think Factory podcast, Alka Bahal chats with Matt Kulp of St. Onge Company about the future of supply chain—why consulting is more about clarity than answers, how to solve instead of sell, and why labor shortages and automation are reshaping the field. Matt also shares timeless career advice: show up, work hard, network, and keep a growth mindset.

If you want to hear what keeps an industry leader up at night—and why he still loves the work—don’t miss this conversation.

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In this episode of The Think Factory podcast, host Susan Kleiner sits down with Roslyn Dashiell, CEO of PEI Kids, a nonprofit protecting child survivors of abuse and violence in Mercer County, NJ. Roslyn shares her journey from corporate marketing to nonprofit leadership, where she applies business savvy to sustain programs that change lives.

She discusses PEI Kids’ 40-year impact—counseling, prevention education, and juvenile intervention—along with her leadership style, staff wellness priorities, and the vital role of community partnerships. Roslyn also looks ahead, envisioning PEI Kids as a model for child safety and support nationwide.

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In this special ThinkFactory x Printfluencers crossover, podcast hosts Katelin Shanks (RACAMI) and Chris Santomassimo (OGC Solutions) dive into the hidden risks and emerging opportunities shaping the print and packaging world.

From the dangers of bad data and the risks of unregulated usage to AI’s potential in workflow automation, Caitlin and Chris share candid insights from both the tech and legal sides of the industry. They dig into how companies can turn risk into opportunity through workflow visibility, smart data management, and niche legal expertise — and why Printing United Expo 2025 will be the place to see it all unfold.

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On this episode of The Think Factory podcast, host Chris Santomassimo welcomes Dave Lewis, President of SnailWorks, for an inside look at how mail tracking data is transforming the way organizations manage campaigns. With decades in the mailing industry, Dave shares how SnailWorks tracks millions of mail pieces each year, helping clients ensure delivery, meet compliance deadlines, and coordinate marketing and call center operations more effectively.

Dave also unpacks the bigger picture—postal service slowdowns, ongoing rate hikes, and shifting regulations—while pointing to the resilience of direct mail as a trusted, high-ROI channel. From personalized printing and QR code integration to new postal promotions, he explains why mail continues to hold its ground against digital alternatives and what businesses should expect in the months ahead.

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In this episode of The Think Factory’s Workplace Podcast, host Alka Bahal speaks with Martin Alejandro Landreau, CFO of ULMA Form Works—a global company with a presence in more than 25 countries. With 14 years in hospitality and leadership roles in finance and operations across Argentina, Brazil, Spain, and the U.S., Martin shares how cultural diversity and customer-focused experience shaped his leadership style. He emphasizes empathy, adaptability, and the value of building teams where people feel empowered to disagree, challenge ideas, and offer different perspectives.

Martin also reflects on guiding ULMA through transformation—centralizing finance operations, adapting to hybrid work, and embracing digital tools without losing the human element. His insights reveal why attitude can matter more than technical skill, and how transparency, trust, and open dialogue help leaders and organizations thrive in an ever-changing global workplace.

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In this episode of The Think Factory’s Workplace Podcast, host Alka Bahal speaks with Christina Armentano, Chief Operating Officer of Paraco Gas, a third-generation, family-owned propane distribution company.

Christina highlights propane’s versatility as a reliable, sustainable energy source—from powering rural communities and serving as backup during outages to supporting electric vehicle charging infrastructure. She reflects on her experience balancing family legacy with innovation, leading nearly 60 acquisitions, and ensuring smooth integration by valuing local communities, employee communication, and best practices from acquired companies.

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In this episode of The Think Factory’s Workplace Podcast, host Alka Bahal chats with Amit Shah, COO of Virta Health, about the company’s bold mission to reverse diabetes and obesity for one billion people. Amit shares how Virta tackles the root cause—poor nutrition—through continuous remote care that uses real-time biomarker tracking, lifestyle coaching, and medication deprescription.

By helping patients make sustainable changes and reduce reliance on drugs like GLP-1s, Virta is reshaping what effective, scalable health care looks like. Amit also dives into leadership lessons from scaling high-growth organizations, stressing the importance of patient-centered care and building systems for continuous improvement.

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In this episode of The Think Factory, the executive team at HC3 shares how they’ve built a thriving culture in the competitive world of fintech and transactional printing. Having doubled in size over the last five years and expanded through strategic acquisitions, HC3 has built a reputation for long-term client relationships and innovative solutions that merge technology with essential financial communications.

Kristin Jones (CFO), Tori VanCura-Rutland (Chief Growth Officer), and Lee Long (Chief Experience Officer) share how they’ve turned leadership into a company-wide practice. From using EOS to guide growth to normalizing failure as a leadership lesson, they reveal the strategies that keep their people engaged and their company moving forward.

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In this episode of The Think Factory podcast, the conversation explores the entrepreneurial journey behind Silver Defender, a company focused on antimicrobial protective films---making high-touch surfaces safer in hospitals, stadiums, and beyond.

Our guest, Zeynep Ekemen, shares candid insights about managing the high-pressure demands of running multiple businesses and reflecting on lessons from the pandemic. She underscores the role of mentorship, encouraging entrepreneurs to seek guidance from those who have successfully navigated similar paths—while also remembering to give value back. Looking ahead, Silver Defender is expanding within healthcare systems while also developing new related products.

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In this episode of The Think Factory podcast, host Chris Santomassimo visits Harry Paulison, President of Sonic Packaging Industries, to uncover how the company has spent 30 years turning packaging into a true competitive advantage. From pharmaceuticals to personal care, Sonic delivers turnkey solutions that balance creativity, compliance, and supply chain efficiency—helping clients launch products right the first time.

Harry shares how Sonic scaled during the pandemic, why the company invests heavily in technology and U.S.-based manufacturing, and how trust and transparency have built lasting client relationships. More than packaging, Sonic provides strategy, speed, and solutions that bring products to life.

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On this episode of The Think Factory, we put a spotlight on The Artus Corporation — a fourth-generation New Jersey manufacturer that’s been perfecting the art of precision shims since 1941.

We sit down with Noah Katzenstein, VP of Sales & Marketing, who shares how Artus' simple yet brilliant color-coded system has become a game-changer for engineers, while their commitment to U.S.-based manufacturing has helped them stay resilient through decades of disruption. Noah shares how the company balances heritage with modernization, investing in new technology while keeping decades-old machines running with expert craftsmanship. It’s a story of tradition, innovation, and the kind of staying power few manufacturers achieve.

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