The Rebels Of SaaS – Détails, épisodes et analyse

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The Rebels Of SaaS

Dannah Vaughan

Business & Entrepreneuriat

Fréquence : 1 épisode/15j. Total Éps: 61

Are you a rebel? This is a podcast for you! Follow the stories of business unicorns that don't say yes, but instead move the bar to new heights!

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Données mises à jour le 14/07/2026

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Frank Murphy: Embracing the Suck – What to Do When Grief Comes for You and Your Team

jeudi 21 mai 2026 • Durée 55:17

In the Season 4 premiere of Rebels of SaaS, Cisco leader Frank Murphy shares his profound journey from public service to tech leadership, intertwining his career path with his deeply personal experience of raising and losing a child with severe medical needs. He candidly discusses how navigating unimaginable grief reshaped his approach to empathy, high-impact leadership, and building resilient teams. The conversation explores the critical need to normalize accessibility in product design and the workplace, illustrating this with hands-on exercises like using Braille Legos. By blending raw vulnerability with professional insight, this limited-edition episode delivers a powerful message on supporting your team's humanity while still operating a successful revenue engine. Ultimately, Frank's story challenges listeners across your growing global audience to lead with authentic connection, purposeful curiosity, and a healthy dose of resilience.

Courtesy of Frank - Find resources to help with grief + dealing with it here: http://bit.ly/4v4SgyM

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Season 3 Finale - Kate Neal on AI Proofing your CS Career

mercredi 1 avril 2026 • Durée 24:35

In the Season 3 finale of Rebels of SaaS, Dannah welcomes Kate Neal from Gainsight to explore how to effectively operationalize AI across the customer journey. Kate shares her unique career evolution and reveals how AI-native platforms can uncover "human-to-human" signals that traditional health scores often miss. Discover how to transition from reactive troubleshooting to proactive scaling by identifying risk signals months before a renewal. The conversation dives deep into the shifting skill sets required for the next generation of AI-literate CS professionals. Tune in to learn why the future of SaaS belongs to those who embrace AI as a digital teammate rather than just a tool.

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Jared Cook - A Rebel Story of a CS Leader Scaling a Side Hustle with AI

lundi 16 mars 2026 • Durée 20:35

In this episode, SaaS veteran Jared Cook joins Dannah Barnett Vaughan to discuss his journey through giants like Adobe and Domo to founding Crush Churn Consulting. Jared reveals how his passion for problem-solving led him to build a thriving, automated Turo car-sharing business that leverages AI and strategic delegation for true time freedom. The conversation dives into the "human element" of customer success, the pitfalls of chasing vanity metrics like NPS, and why "positive rebellion" requires a balance of challenging the status quo with disciplined, data-driven strategy.

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Jeff Cann - A Rebel Story of Using AI as your Strategic Value Engineer

mercredi 11 mars 2026 • Durée 26:50

Stop settling for "AI hype" and start building actual ROI by bridging the massive gap between executive expectations and team execution. In this episode, Top 100 CS Strategist Jeff Cann reveals why the secret to mastering AI at work actually starts with automating your life at home. We dismantle the "shadow economy" of AI and discuss why 95% of organizations are currently failing to see results from their investments. From custom-built meal planning agents to the future of "agentic assistants" that join meetings for you, Jeff explains how to transform from a "human help center" into a strategic value engineer. Tune in to learn how to lead your Customer Success team through the 2026 AI evolution before the skills gap leaves your organization behind.

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Kim Ayala - A Rebel's Tale of Dismantling the Sales Stigma in CS

lundi 2 mars 2026 • Durée 27:38

In this episode of Rebels of SaaS, I’m joined by Kim Ayala, Director of Customer Success (Americas & APAC) at Akeneo, to challenge the common misconception that "sales" is a dirty word in Customer Success. Kim shares her "rebellious" approach to post-sales leadership, explaining why offering paid solutions is actually a form of deep customer advocacy when it solves a genuine pain point. We dive into the mindset shift required to move from a reactive support role to a proactive revenue driver, highlighting how expansion is the key to breaking through value ceilings. Kim also discusses her strategies for fostering collaborative relationships with Sales leaders and operationalizing forecasting within CS teams to ensure shared accountability. Tune in to learn how to master the art of consultative advising and why "CPR" for your QBRs might be exactly what your organization needs.

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A Rebel Story - Julie Fox on the Power of Your Network, Your Voice & Community

jeudi 12 février 2026 • Durée 17:45

In this episode, host Dannah Vaughan sits down with Julie Fox — CS leader, career changer, and co-author of the Customer Success Talent Playbook — to talk about the journey that brought her to customer success and what keeps her fired up about the space. Julie shares the story behind the highly anticipated book, including how a group of six strong-willed women collaborated to create a dual-perspective career guide that CS professionals can return to at every stage of their journey. She dives deep into her passion for digital and scaled CS, making the case that when done right, it's not a cost-saving shortcut but a powerful way to deliver more personalized, human experiences to thousands of customers at once. Julie also unpacks what positive rebellion looks like in SaaS — questioning assumptions, rejecting "that's how we've always done it," and constantly pushing toward greater impact. Whether you're just breaking into CS or leading a team at a high-growth company, this conversation is packed with the kind of real talk and hard-won wisdom you'll want to come back to.

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Eleni Vorvis - A Rebel Story of Fractional Customer Success

jeudi 15 janvier 2026 • Durée 25:51

In this episode Dannah Vaughan sits down with Eleni Vorvis, a Top 100 CS Thought Leader, to explore the rapidly growing world of fractional leadership. Eleni shares her 20-year journey from accidental customer support to strategic consulting, offering "real-talk" on how founders can leverage senior expertise to build scalable frameworks. The conversation dives deep into the discipline required to transition from a full-time role to a consultant, including how Eleni used strength training to maintain resilience during a past layoff. A key highlight is Eleni’s passionate defense of "soft skills," which she rebrands as strategic—the ultimate human superpower that AI cannot replicate. Whether you're a founder looking for efficiency or a CS pro considering the leap into fractional work, this episode provides a blueprint for thriving in the modern SaaS landscape.

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Carl Lenocker - A Rebel Story about a Success Plan for Life (and the Customer Success Junk Drawer)

lundi 5 janvier 2026 • Durée 24:47

Join Carl Lenocker—entrepreneur, author, and Customer Success Executive Leader at Splunk—as he shares why human relationships are your competitive advantage in the AI era. Carl discusses the future of CS, dynamic dining techniques, and how to command $250K+ salaries by investing in skills AI can't replicate.

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Sean Reid - A Rebel Story of How to Show Up in the Boardroom as a Customer Success Executive

mercredi 3 décembre 2025 • Durée 48:35

On this all-new episode of the Rebels of SaaS Podcast, Dannah Vaughan sits down with customer success leader Seán Reid to explore why the future of CS is still deeply human in an AI-driven world. Seán shares his unconventional journey from journalism, marketing, and stand-up comedy into executive customer success leadership. Together, they unpack what it really takes to earn—and keep—a seat at the executive table by speaking the board’s language of revenue and lifetime value. Seán challenges traditional health scores and introduces a smarter, relationship-driven approach to predicting renewals. The conversation dives into why relationships, not dashboards alone, ultimately protect revenue and drive growth. With insights, laughs, and a few pop culture surprises, this episode is a must-listen for modern SaaS leaders.

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Chad Horenfeldt - A Rebel Story of The Strategic CSM

jeudi 6 novembre 2025 • Durée 13:10

Here’s a clean, clear 5-sentence Spotify episode summary you can paste directly:

In this episode of Rebels of SaaS, we sit down with Chad Horenfeldt, VP of Customer Success at SienaAI and author of The Strategic Customer Success Manager. Chad shares the personal journey behind writing his book and how his background in history, consulting, and SaaS shaped his approach to modern customer success. We explore what it means to shift from reactive, “firefighting” CSM work to becoming a true strategic partner. Chad also dives into how technology and AI are transforming post-sales roles — and why continuous learning and intentional career ownership matter now more than ever. Tune in for insights, practical frameworks, and encouragement to think bigger about your impact.

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The Rebels Of SaaS – Détails, épisodes et analyse

Détails du podcast

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Apple Podcasts

Spotify

Liens partagés entre épisodes et podcasts

Qualité et score du flux RSS

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Podcasts Similaires Basées sur le Contenu

Apple Podcasts

Spotify

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