The Parts and Service Desk – Détails, épisodes et analyse

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The Parts and Service Desk

ThePartsandServiceDesk

Loisirs

Fréquence : 1 épisode/30j. Total Éps: 16

We are here for you. This is an outlet for all things automotive-related in regards to our daily frustrations at the dealerships or aftermarket automotive service centers. We understand, we know, we have been there. We will also share info from around the industry. So grab a cup of coffee and join us in the fun.

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Données mises à jour le 04/07/2026

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🇬🇧 Grande Bretagne - Automotive
13/05/2026
#89
🇬🇧 Grande Bretagne - Automotive
12/05/2026
#81
🇨🇦 Canada - Automotive
18/05/2025
#85
🇨🇦 Canada - Automotive
17/05/2025
#72
🇨🇦 Canada - Automotive
16/05/2025
#61
🇨🇦 Canada - Automotive
15/05/2025
#45
🇨🇦 Canada - Automotive
14/05/2025
#33

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Liens partagés entre épisodes et podcasts

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https://amzn.to/3AfY6SN
1 partage
https://amzn.to/3fETlsq
1 partage
https://amzn.to/3KriRzr
1 partage

https://kmpaccessories.com
1 partage

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Score global : 58%

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How To Get Diag Time from an Extended Service Contract

Saison 2 · Épisode 1

samedi 24 décembre 2022 • Durée 14:07

Tired of calling extended warranties and not getting any or only getting a little bit of time for Diagnosis? We get it. Watch this video and learn the tips and tricks to getting more diag time when calling an Extended Service Contract Company.

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LHM Ford Draper - Over 10,000 Hours in May 2022 - Episode 14

Saison 1 · Épisode 14

mardi 14 juin 2022 • Durée 07:11

Larry H Miller Ford & Lincoln of Draper is Rockin' The House yet again! The team at LHM Ford in Draper, Utah just crushed the month of May (2022) with a record 10,496.40 Service Hours! What an amazing team! Great job to the Technicians, Advisors, and Service Manager.

#LHMFordDraper #FordKing #CarDealership

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Why Does This Keep Happening? Know What To Do! Episode 13

Épisode 13

mardi 22 mars 2022 • Durée 17:51

Something that really bugs me is advisors struggling to have a conversation on the phone with customers, warranties, and other businesses. Managers in the industry need to take better initiative in training the advisors that are new and keeping up with continued education, but also Service Advisors, you need to want to learn more. The more you know the better you will be. You will have more confidence in your selling ability and feel better about the conversation you have.

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Live with Eugene and Dave on The Parts and Service Desk - Episode 12

Saison 1 · Épisode 13

samedi 19 février 2022 • Durée 01:41:14

Want to get to know some of my former co-advisors and see what it is like to have the best team to work with? Then check out this episode of The Parts and Service Desk. I will be going live with two great friends of mine, Eugene McClellan and Dave Davis. These guys are top-notch dudes and like myself, have since our time together moved on to other areas in the industry.

#ServiceAdvisors #GoodTimes #GreatFriends #DealershipLife #AutomotiveServiceAdvisor

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What Happened Today? & You Need This! - Episode 11

Saison 1 · Épisode 11

vendredi 21 janvier 2022 • Durée 15:17

Man, what the heck happened today? Just thought today was going to be another ordinary Thursday. Nope! Crazy Demands, Unrealistic Appointments, and a bunch of Rude Entitled People! Wow! Let's Talk About It. Do you ever get those off-the-wall phone calls from people that want you to diagnose their vehicle over the phone? Yeah, I have to. That is why you need Diagnostic Dice.

Curious about the tools I use, Check out some of the links below.

My 2 Scan Tools I Use In The Service Drive

1.) https://amzn.to/3AfY6SN - BlueDriver Bluetooth Pro OBDII Scan Tool for iPhone & Android
2.) https://amzn.to/3fETlsq - FOXWELL NT301 OBD2 Scanner / Diagnostic Code Reader Tool

Tire Tread Depth Gauges - Great For Walk-Arounds
3.) https://amzn.to/3KriRzr - GODESON 88702 Smart Color Coded Tire Tread Depth Gauge Pack of 2
4.) https://amzn.to/32ihnGB - Preciva LCD Digital Tire Tread Depth Gauge

Why Do General Managers Do This ??!?!!? - Episode 10

Saison 1 · Épisode 10

vendredi 14 janvier 2022 • Durée 13:08

Why Do General Managers Do This ??!?!!? Why is it if a customer complains and under normal standings, the advisor respectfully tells the customer "NO", then the customer goes to the service manager and they also say "NO", that the customer then goes to the General Manager who in my personal experience almost always says "YES". WHY, WHY, WHY??? Are you wanting to build a relationship with the customer who is going to slam you on a google review and a manufacturer survey? No That is NOT something You want to do. Avoid these customers all together because believe it or not they are NOT customers. At least they are not the type of customers that you want to have at your shop.

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Live with Shane McDougall on The Parts and Service Desk - Episode 9

Saison 1 · Épisode 9

jeudi 30 décembre 2021 • Durée 01:15:24

Has Someone Been Trying To Contact You About Your Cars Extended Warranty? GREAT! We have Shane McDougall on the show to talk with us about Automotive Extended Service Contracts, also commonly referred to as Extended Warranties. We get into the meat of what a Claims Adjuster actually does when adjudicating a claim and how the process works from the inside.

#ExtendedWarranty #ExtendedServiceContract

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Happy Tuesday - Random Live Stream | Pre-Christmas Chaos - Episode 8

Saison 1 · Épisode 8

mercredi 22 décembre 2021 • Durée 23:24

(Audio from our YouTube VlogCast).

As we are all getting ready for the wonderful Christmas Holiday, one thing we can not forget about is the crazy week of Christmas Chaos. This is the week that we all know to be the typical time for the "Wait to Last Minute" customers, the "I am Leaving Tomorrow and I Need It Now" customers and of course my personal favorite, "No, I Didn't Have An Appointment, but I Need My Car Fixed Today" customers.

We all know and love them (insert sarcastic cough here). However, we should start looking at these as the more comical sides of our business and thinking of loving condescending ways to tell them no. Always remember, one of these customers, will never be a perfect survey!

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LIVE with Dakota Bradley on The Parts and Service Desk.

Saison 1 · Épisode 7

lundi 29 novembre 2021 • Durée 01:26:37

(Audio from our YouTube VlogCast)

Dakota Bradley is a former Lot Tech, Service Drive Porter / Lane Manager, and PDI Specialists with a Ford Dealership in Utah and now has moved on and up within the company. Let’s get to know him, and talk about his experience in the dealership world, and see how it changed him and allowed him to grow in the industry.

#ThePartsAndServiceDesk #PDI #CarDealers #NewCarCheckIn

This episode of The Parts and Service Desk is brought to you by KMP Accessories. Your Source for Late Model Mustang Customization. "Take Control and Handle the Road...” www.kmpacc.com

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LIVE with Mobile Mechanic, Nicholas Overby on The Parts and Service Desk.

Saison 1 · Épisode 6

samedi 27 novembre 2021 • Durée 01:03:15

(Audio from our YouTube VlogCast)

Nick Overby is an Mobile Automotive Service Technician with a Ford Dealership in Utah and has been rising through the ranks since he got his start in the dealership world as a lot porter. Let’s listen to his story and check out what’s going on in the dealership world in his neck of the woods along with learning about some of his really cool cars. We talk about Nick's experience and how he has grown in the industry, and now is a valued technician in the industry.

#ThePartsAndServiceDesk #AutomotiveTechnician #CarDealership #CarMechanic #Mechanic #Technician #Ford

This episode of The Parts and Service Desk is brought to you by KMP Accessories. Your Source for Late Model Mustang Customization. "Take Control and Handle the Road...” https://kmpaccessories.com

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The Parts and Service Desk – Détails, épisodes et analyse

Détails du podcast

Classements récents

Apple Podcasts

Spotify

Liens partagés entre épisodes et podcasts

Amazon5

Other1

Qualité et score du flux RSS

Historique des publications

Derniers épisodes publiés

Podcasts et contenus similaires

Podcasts Similaires Basées sur le Contenu

Podcasts Similaires Basées sur le Contenu

Amazon5

Other1

Apple Podcasts

Spotify