The Modern Hotelier – Détails, épisodes et analyse

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The Modern Hotelier

David Millili & Steve Carran

Société & Culture

Business & Entrepreneuriat

Fréquence : 1 épisode/5j. Total Éps: 316

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

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Apple

Classements récents

Dernières positions dans les classements Apple Podcasts et Spotify.

Apple Podcasts

🇩🇪 Allemagne - placesAndTravel
05/08/2026
#97
🇬🇧 Grande Bretagne - placesAndTravel
30/07/2026
#77
🇬🇧 Grande Bretagne - placesAndTravel
16/06/2026
#96
🇨🇦 Canada - placesAndTravel
11/06/2026
#82
🇬🇧 Grande Bretagne - placesAndTravel
10/06/2026
#74
🇬🇧 Grande Bretagne - placesAndTravel
31/05/2026
#72
🇬🇧 Grande Bretagne - placesAndTravel
19/05/2026
#75
🇬🇧 Grande Bretagne - placesAndTravel
20/04/2026
#79
🇬🇧 Grande Bretagne - placesAndTravel
13/04/2026
#94
🇬🇧 Grande Bretagne - placesAndTravel
12/04/2026
#57

Spotify

Aucun classement récent disponible

Liens partagés entre épisodes et podcasts

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https://makemore.media/
212 partages
https://themodernhotelier.com/episode/109
59 partages
https://themodernhotelier.com/episode/260
55 partages

https://www.linkedin.com/in/%F0%9F%8E...
284 partages
https://www.linkedin.com/company/the-modern-hotelier/
276 partages
https://www.linkedin.com/company/the-...
237 partages

Qualité et score du flux RSS

Évaluation technique de la qualité et de la structure du flux RSS.

Qualité du flux RSS

À améliorer

Score global : 63%

Historique des publications

Répartition mensuelle des publications d'épisodes au fil des années.

Year

Derniers épisodes publiés

Liste des épisodes récents, avec titres, durées et descriptions.

#91: Setting the Standard for Dog-Friendly Hotels | with Guise Bule

mardi 3 septembre 2024 • Durée 41:10

How would your travel experience change if you knew exactly how welcoming a hotel is to your furry friends?

In this episode of The Modern Hotelier, hosts David Millili and Steve Carran interview Guise Bule, the founder of Ranked by Roch and the Roch Society. Guise shares his journey from cybersecurity to creating the first dog-friendly certification and ranking process for the hotel industry. Driven by personal frustrations with misleading "pet-friendly" claims, Guise explains how Ranked by Roch uses a data-driven approach to evaluate hotels on their dog-friendly policies, amenities, and services.

In this episode, you'll discover:

The inspiration behind Ranked by Roch
How hotels are ranked and certified as dog-friendly
Issues with current pet-friendly hotel awards and listings
Trends in dog-friendly hospitality across different countries
The importance of transparency in pet policies for travelers

Guise also critiques major travel platforms' pet-friendly awards and discusses the growing importance of catering to dog owners in the hospitality industry. This episode offers valuable insights for hoteliers, dog owners, and anyone interested in the evolving landscape of pet-friendly travel.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

LinkedIn: https://www.linkedin.com/in/guisebule/

Ranked by Roch: https://rochdog.com/en

The Roch Society: https://rochsociety.com/

The English Breakfast Society: https://www.englishbreakfastsociety.com/

English Breakfast Handbook: https://www.amazon.com/English-Breakfast-Handbook-Guide-Traditional/dp/1984168711

For full show notes head to: https://themodernhotelier.com/episode/91
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

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#90: 10 Best Boutique Hotels, Mercedes-Benz Skyscraper, Hotel Workers Strike | August Hospitality Hot Topics

mardi 27 août 2024 • Durée 14:10

The Modern Hotelier is a dynamic podcast that explores the latest trends, challenges, and innovations in the hospitality industry. Hosted by Steve Carran and David Millili and featuring expert guest hosts, this show delivers insightful discussions on hot topics affecting hoteliers and travel professionals.

In this episode, "August Hospitality Hot Topics," Steve and David is joined by guest host Jasmine Seliga from Affixify and regular contributor David Millili.

In this episode, you'll learn:

The resurgence of group business in the hospitality sector
Projections for the hotel industry in 2025 and beyond
Potential impacts of hotel worker strikes
Innovative marketing through hotel-curated Spotify playlists
Luxury car brands entering the hospitality space
A surprising list of top boutique hotels in the United States

Tune in monthly for the latest hospitality hot topics and expert perspectives.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

Group Business expands in Q2: https://hotelbusiness.com/u-s-group-business-delivers-seven-consecutive-quarters-of-growth/
Looking ahead to 2025: https://www.costar.com/article/1741863595/why-2025-could-be-a-pivotal-year-for-us-hotels
Hotel workers going on strike: Hotel's Spotify Playlists: Mercedes-Benz Skyscrapper: USA Today 10 Best Boutique Hotels:

#81: Helping Hoteliers Deliver Exceptional Guest Experiences | with Alliants

jeudi 18 juillet 2024 • Durée 23:45

Today, we are joined by Tristan Gadsby and Alberto Santana from Alliants. We are discussing their backgrounds, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversations offer a blend of personal anecdotes and professional expertise in the evolving world of hotel tech and customer service.

In this episode, you'll learn:

Tristan's background growing up between the UK and France
Alliants' history and evolution as a guest experience platform
The importance of messaging and digital solutions in hospitality
How does AI enhance guest communications and optimize service in the hospitality industry
The significance of personalization and timing in guest interactions
The value of capturing special moments for guests
How can data and informed decision-making be leveraged to improve guest experiences

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Tristan Gadsby on LinkedIn: https://www.linkedin.com/in/tristangadsby/
Alberto Santana on LinkedIn: https://www.linkedin.com/in/mrsantana/

Alliants: https://www.alliants.com/

For full show notes head to: https://themodernhotelier.com/episode/81
Follow on LinkedIn: https://www.linkedin.com/company/the-...

#80: Building Hospitality Technology with the 4 Key Stakeholders in Mind | with HotelKey

mercredi 17 juillet 2024 • Durée 21:54

In this episode, hosts Steve Carran and David Millili interview Aditya Thyagarajan and Fareed Ahmad, co-founders of HotelKey, at the HITEC conference. The conversation delves into the origins of HotelKey, its cloud-based property management system, and the company's vision for the future of hospitality technology.

The founders share insights on overcoming challenges, incorporating AI, and their commitment to improving operations for hotels while enhancing the guest experience.

In this episode, you'll learn:

Challenges faced as first-time entrepreneurs in the hospitality industry
HotelKey's approach to product development based on client feedback
The importance of cloud-based technology in modern hospitality
What are the strategies for improving staff training and reducing onboarding time
The role of human touch in technology implementation
HotelKey's growth and preparation for future expansion

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Aditya Thyagarajan on LinkedIn: https://www.linkedin.com/in/adityathyagarajan/
Fareed Ahmad on LinkedIn: https://www.linkedin.com/in/fareedsahmad/

HotelKey: https://www.hotelkeyapp.com/#/

For full show notes head to: https://themodernhotelier.com/episode/80
Follow on LinkedIn: https://www.linkedin.com/company/the-...

#79: Over 50 years of Innovative Accounting Solutions for Hospitality | with Jill Wilder

mardi 16 juillet 2024 • Durée 14:05

Today's episode features hosts Steve Carran and David Millili interviewing Jill Wilder, the newly appointed President of Aptech Computer Systems, at the HITEC conference. Jill shares insights from her 38-year career at Aptech, discusses the company's evolution in hospitality technology, and highlights their latest innovations in hotel accounting and business intelligence solutions.

In this episode, you'll learn:

The resurgence of HITEC post-COVID and industry networking
What are Aptech's core products
The importance of customer support and long-term client relationships
Industry trends in integration and collaboration between technology providers
Challenges in the hospitality industry, including labor issues
The role of accounting systems as the "furnace of the house" in hotel operations

This episode provides valuable insights into the current state of hospitality technology, focusing on financial management solutions and the importance of customer-centric approaches in the industry.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Jill Wilder on LinkedIn: https://www.linkedin.com/in/jillewilder/
Aptech: https://www.aptech-inc.com/

For full show notes head to: https://themodernhotelier.com/episode/79
Follow on LinkedIn: https://www.linkedin.com/company/the-...

#78: Simplifying and Securing Payment Processing & Digital Contracts for Hospitality | with Theresa Ellsworth

jeudi 11 juillet 2024 • Durée 08:44

In this episode, we sit down with Theresa Ellsworth from Sertifi. Theresa shares insights into her background growing up in Yonkers, New York, her passion for hospitality, and her journey from college to a 14-year stint at Springer Miller.

The conversation delves into how Sertifi accelerates revenue for hotels through digital authorization processes, securing revenue by reducing chargebacks, and using advanced AI-driven fraud prevention tools. Additionally, Sertifi's new features, such as ACH transaction fee reductions and Opera OHIP integration, are highlighted.

In this episode, you'll learn:

Sertifi's digital authorization process for credit card transactions
Accelerating revenue through digitized sales processes and deposit collection
Fraud prevention using advanced AI tools
Benefits of digital signatures and real-time deposit collection
Reducing transaction fees through e-commerce merchant IDs and ACH payments
The importance of secure handling of guest credit card information
How technology is simplifying daily operations for hotel staff

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Theresa Ellsworth on LinkedIn: https://www.linkedin.com/in/theresaellsworth/
Sertifi: https://corp.sertifi.com/

For full show notes head to: https://themodernhotelier.com/episode/78

Follow on LinkedIn: https://www.linkedin.com/company/the-...

#77: How Digital Signage Can Drive Revenue & Generate ROI for Hotels | with Xpodigital

mercredi 10 juillet 2024 • Durée 15:06

In this episode, recorded at the HITEC trade show floor, Steve interviews Rich O'Brien from Xpodigital and Michael Parissee from HSMS about digital investments in hotels and event spaces, focusing on how large-format LED displays and digital signage are transforming guest experiences and revenue opportunities.

In this episode, you'll learn:

The evolution of digital signage in hotels and event spaces
How will large-format LED walls impact guest experience
The challenges in implementing and maintaining digital signage
ROI considerations for hotels investing in digital displays
Using digital signage to promote hotel amenities and increase sales
The importance of content management and best practices
What are the future trends in hospitality technology and digital displays

The episode covers how these digital investments are enhancing attendee experiences, creating new revenue streams, and transforming the aesthetics of hotel and event spaces. The experts also share insights on overcoming implementation challenges and maximizing the return on investment for these technologies.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Rich O'Brien on LinkedIn: https://www.linkedin.com/in/rich-o-brien-54817b19/

Xpodigital: https://www.xpodigital.com/

Michael Parisse on LinkedIn: https://www.linkedin.com/in/michaelparisse/
HSMS: www.mphsms.com

#76: Connecting Teams, Improving Safety, and Boosting Performance with Relay | HITEC 2024

mardi 9 juillet 2024 • Durée 13:59

In this episode, hosts Steve Carran and David Millili interview Jon Schniepp, SVP of Marketing at Relay. Jon discusses his background, Relay's journey into the hospitality industry, and how their smart radio technology is revolutionizing hotel operations and staff communication.

The conversation covers emerging trends in hospitality communication, staff safety solutions, and the innovative use of AI in overcoming language barriers.

In this episode, you'll learn:

Relay's evolution from a family product to a hospitality-focused solution
Current trends in hospitality communication and their impact on guest experience
Staffing challenges in the hotel industry and how Relay addresses them
The importance of simplicity in implementing advanced technologies like AI
How Relay is helping hotels improve operational efficiency and staff communication
Future developments and growth plans for Relay

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/jonschniepp/

Relay: https://relaypro.com/

For full show notes head to: https://themodernhotelier.com/episode/76

Follow on LinkedIn: https://www.linkedin.com/company/the-...

#75: HITEC 2024: Industry Insider's Thoughts from the GAIN Event in Charlotte

lundi 8 juillet 2024 • Durée 45:43

In this episode, join hosts Steve Carran and David Millili at HITEC 2024 in Charlotte as they interview a diverse lineup of hospitality industry leaders and innovators. From established executives to emerging startups, guests share insights on the latest hotel technologies, industry trends, and their experiences at the conference.

The episode concludes with a lively discussion on whether anyone will hit a home run at the event’s batting competition.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/75

Follow on LinkedIn:
Jasmine Seliga - Founder & CEO Affixify
Chris Green - Former President of Remington Hotel
Ashley NeQuent - Application Consultant, Springer-Miller Systems
Zach Fullen - Enterprise Sales, Visiting Media
Daniel Montellano - Shift4
Anthony & Noe
Susan Springsteen - H20 Connected
Adam Tuttle - Yipy
Raymond Martz - Co-President & CFO at Pebblebrook Hotel Trust

#74: Wellness in Hospitality, Music Tourism, HITEC & HSMAI

jeudi 27 juin 2024 • Durée 12:39

In this monthly "Hospitality Hot Topics" segment, David and Steve dive into the most pressing issues and exciting developments in hospitality. From the booming wellness sector to music tourism's impact on hotel bookings, they explore how these trends are transforming the guest experience and affecting business strategies.

They also tackle important industry challenges, such as ongoing staffing shortages, and discuss potential solutions. With a mix of data-driven analysis and personal insights, they offer valuable perspectives for both seasoned hoteliers and newcomers to the field.

Whether you're interested in luxury experiences, technology integration, marketing stunts, or industry events like HITEC, The Modern Hotelier keeps you informed and prepared to navigate the ever-evolving hospitality landscape. Tune in for expert commentary, practical advice, and engaging conversations that will help you stay ahead in the dynamic world of modern hospitality.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/74

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...David:

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