The Modern Hotelier – Détails, épisodes et analyse

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The Modern Hotelier

David Millili & Steve Carran

Société & Culture

Business & Entrepreneuriat

Fréquence : 1 épisode/5j. Total Éps: 338

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

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Données mises à jour le 02/10/2026

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#337: How Revenue Management Is Changing & Giving Independent Hotels An Advantage | with Steve Taft & Tim Kolman

jeudi 1 octobre 2026 • Durée 28:24

What can a modern revenue management system (RMS) actually do for an independent hotel?

In this episode, David Millili sits down with Steve Taft, VP of Partnerships at ampliphi RMS, and Tim Kolman, VP of Sales at ampliphi RMS, to discuss how modern revenue management systems are helping independent hotels compete with larger brands.

For many 40-room independent hotels, revenue management is still something owners and operators handle at the end of a long day. From check-ins and check-outs to laundry, breakfast, maintenance, and guest service, there is often little time left for analyzing demand and optimizing room rates.

In this episode, we discuss:

Why independent hotels have historically been underserved by hospitality technology
How a 40-room independent hotel can approach hotel pricing and revenue management
Why legacy RMS technology created the perception that revenue management requires extensive manpower
The difference between an all-in-one hotel technology stack and a best-in-breed technology strategy

If you're a hotel owner, general manager, revenue manager, hospitality technology professional, or independent hotel operator interested in hotel revenue optimization, RMS technology, AI for hotels, dynamic pricing, RevPAR, commercial strategy, and independent hotel technology, this episode is for you.

Watch the FULL EPISODE on YouTube: https://youtu.be/bmg2EWB-8NU

Links:
Steve on LinkedIn: https://www.linkedin.com/in/stevetaft/
Tim on LinkedIn: https://www.linkedin.com/in/tkolman/
ampliphi RMS: https://www.getampliphi.com/

For full show notes head to: https://themodernhotelier.com/episode/337

Follow on LinkedIn: https://www.linkedin.com/company/the-..

Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.

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#336: What the Next Generation of Hotel Technology Looks Like | with Mark Bloomquist & Steve Burman

mercredi 30 septembre 2026 • Durée 22:19

roommaster is evolving—and the future of hotel technology is all about modernization, flexibility, and helping hoteliers work smarter.

In this episode, recorded at the Independent Hotel Show Miami, Steve Carran sits down with Mark Bloomquist, Chief Revenue Officer, and Steven Burman, Director of Sales at roommaster, to discuss how the 30-year-old hospitality technology platform is being reimagined for the next generation of hoteliers.

They explore what “modern” really means in hotel technology, why hoteliers are looking for more unified platforms, and how roommaster is combining PMS functionality with revenue management, reporting, AI, integrations, and human support.

The conversation also dives into the growing role of AI in hospitality, not as a replacement for hotel staff, but as a way to automate repetitive tasks and free teams to focus more on guest experience. Mark and Steven also explain why human account management and personalized support remain critical as technology continues to evolve.

In this episode, you'll learn about:

How roommaster has evolved after 30 years in hospitality
What “modern” hotel technology actually means
Why hoteliers want all-in-one platforms and seamless integrations
Where AI belongs in the hotel guest journey
Who roommaster is designed to serve

Watch the FULL EPISODE on YouTube: https://youtu.be/gSHANsDJSmw

Links:
Mark on LinkedIn: https://www.linkedin.com/in/mark-bloomquist-a7a4639/
Steve on LinkedIn: https://www.linkedin.com/in/stevenburman99/
roommaster: https://www.roommaster.com/

For full show notes head to:

#335: How Custom Furniture Help Hotels Tell A Story | with Chandler Smith & Natali Jones

mardi 29 septembre 2026 • Durée 08:27

In this special episode of The Modern Hotelier, hosted by David Millili live from the Independent Hotel Show Miami, we sit down with Chandler Smith and Natali Jones, the creative minds behind the design atelier Smith & Jones.

Smith & Jones is redefining high-end residential and niche commercial spaces with custom furniture, fine decor, and art curation. Chandler and Natali break down what it truly means to operate as an atelier—collaborating closely with architects, artists, and designers to bring unique stories to life.

In this episode, you’ll learn:

How Smith & Jones acts as a collaborative bridge between design teams and American craftspeople.
Why supporting local manufacturing ensures quality, fosters future trade generations, and speeds up problem-solving.
How to achieve an interior space that feels thoughtfully collected over years—rather than bought all at once—even on tight project timelines.
How advances in contract-grade material technology are enabling North American hotels to adopt bolder, more unexpected design choices without sacrificing code compliance or durability.
The Smith & Jones' broader capabilities, including art curation, custom fabrication, and rapid problem-solving for unexpected site conditions.

Watch the FULL EPISODE on YouTube: https://youtu.be/yEoWCswFqUQ

This episode is sponsored by Smith & Jones: https://www.bysmithandjones.com/

Links:
Smith & Jones on Instagram: https://www.instagram.com/bysmithandjones/
Smith & Jones: https://www.bysmithandjones.com/

For full show notes head to:

#334: Building an AI Workforce For Hotels | with Jonathan Lei

lundi 28 septembre 2026 • Durée 08:05

How are hotel AI employees and hotel software automation reshaping front-desk workload, guest messaging, and back-office efficiency?

In this special Independent Hotel Show Miami episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Jonathan Lei, Co-Founder & CEO of withQ.

Jonathan breaks down how withQ AI builds digital workforce solutions to tackle the ongoing hotel workforce shortage, handle AI guest communications across voice, SMS, and email, and optimize complex hotel operational workflows.

What You’ll Learn in This Episode:

Why hoteliers struggle with system fatigue and how hotel AI employees free up teams to focus on 5-star face-to-face guest care.
How hotel voice AI manages incoming guest inquiries, customizes holiday/vacation packages, builds itineraries, and automates reservation flows.
Why guest detection of hospitality AI has dropped from 70% to under 30%—and why travelers now prioritize speed over human interaction.
How withQ built 70% of its customer base organically through industry trade show networking and client referrals.

Watch the FULL EPISODE on YouTube: https://youtu.be/Tw_XnLlUneM

This episode is sponsored by withQ: https://withq.ai/

Links:
Jonathan on LinkedIn: https://www.linkedin.com/in/zhiwei-lei/
withQ: https://withq.ai/

For full show notes head to: https://themodernhotelier.com/episode/334

Follow on LinkedIn:

#333: How A Loyalty Program Helps Independent Hotels Compete | with Audrey Yates & David Gavaldon

vendredi 25 septembre 2026 • Durée 15:15

Independent hotels have a secret weapon that the big chains don't have, and in this episode, we unpack exactly how to use it.

Welcome to The Modern Hotelier. Today's guest is David Gavaldon, a new member of the Stash Hotel Rewards team who spent years on the hotel side of the program before joining their side. He sits down with host Audrey Yates to break down how independent hotels can compete with corporate giants by building their own loyalty program without losing the independent spirit that makes them special.

In this episode, you'll learn:

Why loyalty beats OTA traffic — the difference between price-driven OTA guests and the loyalty guests who book direct, feel special, and come back
How to compete with the chains — why "we also have a loyalty program" is a powerful line for any independent property
The network effect — how getting introduced at one Stash property immediately connects guests to a portfolio of nearly 400 independent hotels across North America
Why staff buy-in makes or breaks the program — the one thing hotels get wrong (hint: if the staff doesn't buy in, why should the guests?)
Easy integration — how Stash works with almost every PMS and CRS, so you can tap into the network without changing your tech stack
The direct-booking advantage — why booking direct is astronomically better for the hotel, and how to spread that message

Watch the FULL EPISODE on YouTube: https://youtu.be/JhGTESfEPxU

Links:
Audrey on LinkedIn: https://www.linkedin.com/in/audrey-yates-0b5331b4/
David on LinkedIn: https://www.linkedin.com/in/david-gavaldon-036b76425/
Stash Hotel Rewards: https://www.stashrewards.com/

#332: The Importance of Scent & Guest Amenities for Hotels | with Kim Peterson & John Farrell

jeudi 24 septembre 2026 • Durée 23:38

Hotel amenities are the touchpoints guests remember, they matter just as much at $200 a night as at $1,000.

In this episode, Steve and David sit down with John Farrell, CEO and Owner, and Kim Peterson, Head of Operations, of Trilipiderm and Curated Comforts, a U.S.-based skincare and spa line that builds fully customized amenity programs for hotels.

Kim and John explain why scent is the most memory-evoking sense we have, how signature scents can keep amenity revenue on the property instead of "off the shelf," and how to roll out refillable dispensers without adding operational headaches for housekeeping. They also cover sustainability done properly, FSC-certified materials, reduced kitting and packaging, plus the supply-chain lesson every hotelier should hear everything US-sourced and US-manufactured meant zero disruptions, even through COVID.

You'll also get Trilipiderm's origin story (founded 2010 in Jackson Hole) and how the Cloudveil Hotel in Wyoming became their first hotel partner and went on to earn Michelin Keys while its guests raved about the in-room products.

If you run a property, own or manage hotel operations, or make amenity and procurement decisions, this episode is packed with practical takeaways on guest experience, sustainability, and building a brand guests remember.

In this episode, you'll discover:

Trilipiderm's origin story — founded 2010 in Jackson Hole, Wyoming, and how the Cloudveil Hotel became their first hotel partner (now a Michelin Key property).
Why scent drives guest experience — how a signature scent turns a bathroom into a branded experience guests remember.
Why customized amenity programs win — how to keep amenity revenue on your property instead of buying off-the-shelf.
The operational reality of refillable dispensers — rolling them out without housekeeping headaches, plus sustainability done right (FSC-certified, reduced packaging).
A hotel supply-chain lesson — why all US-made production meant zero disruption, even through COVID.
What hotel owners and ops managers should weigh on amenity and procurement decisions — guest experience, sustainability, and brand building.

#331: How Independent Hotels Should Think About Pricing | with Anurag Verma

mercredi 23 septembre 2026 • Durée 35:55

In this episode of The Modern Hotelier, David Millili and Steve Carran sit down with Anurag Verma, co-founder of PriceLabs, to explore how data, revenue management, and technology are transforming pricing strategies for independent hotels and alternative accommodations.

Anurag shares his journey from growing up across India and studying mathematical optimization to working in revenue management at United Airlines and eventually co-founding PriceLabs. He explains how lessons from the airline industry, especially the importance of building systems that can handle messy, real-world data, shaped his approach to hospitality technology.

The conversation dives into why relying solely on gut instinct, historical spreadsheets, or competitor pricing can create revenue blind spots. Anurag explains how hoteliers can use market demand, booking trends, events, occupancy data, and their own property performance to make smarter pricing decisions. He also discusses the role of automation and why technology should support human judgment rather than replace it.

You’ll also hear how PriceLabs evolved from a solution for a single Airbnb listing into a global revenue management platform serving short-term rentals, independent hotels, B&Bs, hostels, RV parks, and other lodging businesses.

In this episode, you’ll learn about:

The biggest revenue management blind spots for independent hoteliers
Why competitor pricing isn't always the right demand signal
How hotels and short-term rentals can think differently about comp sets
How PriceLabs was founded and evolved
Why independent and smaller lodging businesses can be powerful early customers for new technology

This episode is sponsored by PriceLabs: https://hello.pricelabs.co/

Watch the FULL EPISODE on YouTube: https://youtu.be/RiaMuqdwTXs

Anurag on LinkedIn: PriceLabs:

#330: The Biggest Change in Hotel Distribution | with Oshick Shams

mardi 22 septembre 2026 • Durée 20:48

How can independent hotels build a profitable distribution strategy while navigating OTAs, direct bookings, metasearch, and AI-driven travel discovery?

In this special Independent Hotel Show Miami episode of The Modern Hotelier, David Millili and Steve Carran sit down with Oshick Shams, Partner Manager at SiteMinder, to explore how hotel distribution is evolving and what independent hoteliers need to know to stay competitive.

Oshick shares his career journey from sports management and recruiting to hotel technology and partnerships, along with the lessons that shaped his approach to sales, relationship-building, and business development.

They also talk about the growing role of AI in how travelers discover hotels, why having accurate information online matters, and how connected technology can help hotel teams spend less time managing systems and more time making smart business decisions.

David, Steve, and Oshick also discuss the growing influence of AI on hotel discovery and why accurate, consistent digital information and reviews are becoming increasingly important. They explore how connected technology and data can help hotels reduce manual work, make faster decisions, and unlock greater value from their technology stacks.

In this episode, you'll learn:

How to evaluate the true profitability of OTAs and other booking channels
Why the guest booking journey is increasingly influenced by AI
How hotels can improve their visibility across AI-driven discovery
What to consider when evaluating hotel technology
How smaller independent hotels can access better revenue and performance insights

This episode is sponsored by SiteMinder: https://www.siteminder.com/

Watch the FULL EPISODE on YouTube: https://youtu.be/cizfAxl2lmY

Oshick on LinkedIn: SiteMinder:

#329: How To Develop a Successful Hotel Food & Beverage Program | with Ami Alexander

jeudi 17 septembre 2026 • Durée 42:06

What does it take to create a hotel food and beverage program that guests remember, and locals actually want to visit?

In this episode, David Millili and Steve Carran sit down with Ami Alexander, Managing Partner at Barrel Aged Management, to explore the evolving role of food and beverage in hospitality. Ami shares lessons from her career with Hakkasan, Sydell Group, and Montage International, including the challenges of opening luxury restaurants around the world and leading a major restaurant launch in Dubai.

Ami discusses why today's travelers are increasingly drawn to authenticity, local experiences, strong restaurant concepts, and a sense of place. She explains how hotels can create F&B programs that connect with their communities while maintaining a consistent brand identity across different markets.

The conversation also covers the financial pressures facing hotel F&B operations, smarter restaurant design and programming, membership clubs, emerging hotel development markets, and ways hospitality teams can continually reinvent their spaces.

Ami also shares practical advice for hoteliers, including how to evaluate existing spaces with fresh eyes, create memorable guest experiences, hire for personality and hospitality, and avoid watering down a restaurant concept.

In this episode, you'll hear about:

The evolution of hotel food and beverage experiences
Why local authenticity matters to today's travelers
How hotels can attract both travelers and local guests
Why hospitality teams should hire for personality and character
Lessons from Ami's career opening luxury hotels and restaurants worldwide

Watch the FULL EPISODE on YouTube: https://youtu.be/HnEO4pIKZnM

Links:
Ami on LinkedIn: https://www.linkedin.com/in/ami-grilly-alexander-a6989a1a/Barrel Aged Management:

#328: How a European Hotel Brand Is Expanding in America | with Phil Andreopoulos, CEO of Yotel

mardi 15 septembre 2026 • Durée 47:37

What does it take to build a hotel brand that stands out in an increasingly competitive hospitality industry?

In this episode, David Millili and Steve Carran sit down with Phil Andreopoulos, CEO of YOTEL, to explore his remarkable career in hospitality, his leadership journey, and his vision for the future of hotel brands.

Phil shares how starting in a restaurant at just 14 years old shaped his passion for hospitality, the lessons he learned during a 25-year career at Marriott, and why he ultimately chose to leave a global hospitality giant to lead the more agile and entrepreneurial YOTEL.

The conversation dives into YOTEL's distinctive brand concept, its aviation-inspired origins, and how technology, automation, and thoughtful design are transforming the guest experience. Phil discusses YOTEL's affiliation with Hilton, the brand's ambitious growth plans across North America, opportunities in conversions and franchising, and the potential for YOTEL resorts.

He also explores the evolving expectations of hotel owners, the importance of maximizing profit per square foot, adaptive reuse, extended-stay hospitality, and the growing influence of bleisure travel. Throughout the conversation, Phil emphasizes a critical lesson for every hospitality leader: know your customer, understand what they truly want, and then overdeliver on the experience.

Whether you're a hotel owner, investor, hospitality professional, franchisee, or simply interested in the future of travel and hotels, this episode offers valuable insights into leadership, hotel development, brand differentiation, technology, and the changing needs of today's travelers.

In this episode, you'll learn about:

Why YOTEL partnered with Hilton and what the affiliation means for growth
YOTEL's aviation-inspired hotel concept and tech-forward guest experience
The role of AI, automation, and robotics in modern hotels
How bleisure travel is changing guest behavior
Why distinctive brand identity matters in a crowded hospitality market

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