The Modern Hotelier – Détails, épisodes et analyse

How would your travel experience change if you knew exactly how welcoming a hotel is to your furry friends?

In this episode of The Modern Hotelier, hosts David Millili and Steve Carran interview Guise Bule, the founder of Ranked by Roch and the Roch Society. Guise shares his journey from cybersecurity to creating the first dog-friendly certification and ranking process for the hotel industry. Driven by personal frustrations with misleading "pet-friendly" claims, Guise explains how Ranked by Roch uses a data-driven approach to evaluate hotels on their dog-friendly policies, amenities, and services.

In this episode, you'll discover:

• The inspiration behind Ranked by Roch
• How hotels are ranked and certified as dog-friendly
• Issues with current pet-friendly hotel awards and listings
• Trends in dog-friendly hospitality across different countries
• The importance of transparency in pet policies for travelers

Guise also critiques major travel platforms' pet-friendly awards and discusses the growing importance of catering to dog owners in the hospitality industry. This episode offers valuable insights for hoteliers, dog owners, and anyone interested in the evolving landscape of pet-friendly travel.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

LinkedIn: https://www.linkedin.com/in/guisebule/

Ranked by Roch: https://rochdog.com/en

The Roch Society: https://rochsociety.com/

The English Breakfast Society: https://www.englishbreakfastsociety.com/

English Breakfast Handbook: https://www.amazon.com/English-Breakfast-Handbook-Guide-Traditional/dp/1984168711

For full show notes head to: https://themodernhotelier.com/episode/91
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

The Modern Hotelier is a dynamic podcast that explores the latest trends, challenges, and innovations in the hospitality industry. Hosted by Steve Carran and David Millili and featuring expert guest hosts, this show delivers insightful discussions on hot topics affecting hoteliers and travel professionals.

In this episode, "August Hospitality Hot Topics," Steve and David is joined by guest host Jasmine Seliga from Affixify and regular contributor David Millili.

In this episode, you'll learn:

• The resurgence of group business in the hospitality sector
• Projections for the hotel industry in 2025 and beyond
• Potential impacts of hotel worker strikes
• Innovative marketing through hotel-curated Spotify playlists
• Luxury car brands entering the hospitality space
• A surprising list of top boutique hotels in the United States

Tune in monthly for the latest hospitality hot topics and expert perspectives.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

Group Business expands in Q2: https://hotelbusiness.com/u-s-group-business-delivers-seven-consecutive-quarters-of-growth/
Looking ahead to 2025: https://www.costar.com/article/1741863595/why-2025-could-be-a-pivotal-year-for-us-hotels
Hotel workers going on strike: https://www.usatoday.com/story/travel/hotels/2024/08/14/travelers-expect-hotel-workers-strike/74741787007/
Hotel's Spotify Playlists: https://www.insidehook.com/travel/hotels-spotify-playlist-best-souvenir
Mercedes-Benz Skyscrapper: https://canada.constructconnect.com/dcn/news/usa/2024/07/miami-home-to-mercedes-first-branded-skyscraper-in-north-america
USA Today 10 Best Boutique Hotels: https://10best.usatoday.com/awards/travel/best-boutique-hotel-2024/

For full show notes head to: https://themodernhotelier.com/episode/90
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

Today, we are joined by Tristan Gadsby and Alberto Santana from Alliants. We are discussing their backgrounds, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversations offer a blend of personal anecdotes and professional expertise in the evolving world of hotel tech and customer service.

In this episode, you'll learn:

• Tristan's background growing up between the UK and France
• Alliants' history and evolution as a guest experience platform
• The importance of messaging and digital solutions in hospitality
• How does AI enhance guest communications and optimize service in the hospitality industry
• The significance of personalization and timing in guest interactions
• The value of capturing special moments for guests
• How can data and informed decision-making be leveraged to improve guest experiences

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Tristan Gadsby on LinkedIn: https://www.linkedin.com/in/tristangadsby/
Alberto Santana on LinkedIn: https://www.linkedin.com/in/mrsantana/

Alliants: https://www.alliants.com/

For full show notes head to: https://themodernhotelier.com/episode/81
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

In this episode, hosts Steve Carran and David Millili interview Aditya Thyagarajan and Fareed Ahmad, co-founders of HotelKey, at the HITEC conference. The conversation delves into the origins of HotelKey, its cloud-based property management system, and the company's vision for the future of hospitality technology.

The founders share insights on overcoming challenges, incorporating AI, and their commitment to improving operations for hotels while enhancing the guest experience.

In this episode, you'll learn:

• Challenges faced as first-time entrepreneurs in the hospitality industry
• HotelKey's approach to product development based on client feedback
• The importance of cloud-based technology in modern hospitality
• What are the strategies for improving staff training and reducing onboarding time
• The role of human touch in technology implementation
• HotelKey's growth and preparation for future expansion

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Aditya Thyagarajan on LinkedIn: https://www.linkedin.com/in/adityathyagarajan/
Fareed Ahmad on LinkedIn: https://www.linkedin.com/in/fareedsahmad/

HotelKey: https://www.hotelkeyapp.com/#/

For full show notes head to: https://themodernhotelier.com/episode/80
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

Today's episode features hosts Steve Carran and David Millili interviewing Jill Wilder, the newly appointed President of Aptech Computer Systems, at the HITEC conference. Jill shares insights from her 38-year career at Aptech, discusses the company's evolution in hospitality technology, and highlights their latest innovations in hotel accounting and business intelligence solutions.

In this episode, you'll learn:

• The resurgence of HITEC post-COVID and industry networking
• What are Aptech's core products
• The importance of customer support and long-term client relationships
• Industry trends in integration and collaboration between technology providers
• Challenges in the hospitality industry, including labor issues
• The role of accounting systems as the "furnace of the house" in hotel operations

This episode provides valuable insights into the current state of hospitality technology, focusing on financial management solutions and the importance of customer-centric approaches in the industry.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Jill Wilder on LinkedIn: https://www.linkedin.com/in/jillewilder/
Aptech: https://www.aptech-inc.com/

For full show notes head to: https://themodernhotelier.com/episode/79
Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

In this episode, we sit down with Theresa Ellsworth from Sertifi. Theresa shares insights into her background growing up in Yonkers, New York, her passion for hospitality, and her journey from college to a 14-year stint at Springer Miller.

The conversation delves into how Sertifi accelerates revenue for hotels through digital authorization processes, securing revenue by reducing chargebacks, and using advanced AI-driven fraud prevention tools. Additionally, Sertifi's new features, such as ACH transaction fee reductions and Opera OHIP integration, are highlighted.

In this episode, you'll learn:

• Sertifi's digital authorization process for credit card transactions
• Accelerating revenue through digitized sales processes and deposit collection
• Fraud prevention using advanced AI tools
• Benefits of digital signatures and real-time deposit collection
• Reducing transaction fees through e-commerce merchant IDs and ACH payments
• The importance of secure handling of guest credit card information
• How technology is simplifying daily operations for hotel staff

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Theresa Ellsworth on LinkedIn: https://www.linkedin.com/in/theresaellsworth/
Sertifi: https://corp.sertifi.com/

For full show notes head to: https://themodernhotelier.com/episode/78

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

In this episode, recorded at the HITEC trade show floor, Steve interviews Rich O'Brien from Xpodigital and Michael Parissee from HSMS about digital investments in hotels and event spaces, focusing on how large-format LED displays and digital signage are transforming guest experiences and revenue opportunities.

In this episode, you'll learn:

• The evolution of digital signage in hotels and event spaces
• How will large-format LED walls impact guest experience
• The challenges in implementing and maintaining digital signage
• ROI considerations for hotels investing in digital displays
• Using digital signage to promote hotel amenities and increase sales
• The importance of content management and best practices
• What are the future trends in hospitality technology and digital displays

The episode covers how these digital investments are enhancing attendee experiences, creating new revenue streams, and transforming the aesthetics of hotel and event spaces. The experts also share insights on overcoming implementation challenges and maximizing the return on investment for these technologies.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Rich O'Brien on LinkedIn: https://www.linkedin.com/in/rich-o-brien-54817b19/

Xpodigital: https://www.xpodigital.com/

Michael Parisse on LinkedIn: https://www.linkedin.com/in/michaelparisse/
HSMS: www.mphsms.com

For full show notes head to: https://themodernhotelier.com/episode/77

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

In this episode, hosts Steve Carran and David Millili interview Jon Schniepp, SVP of Marketing at Relay. Jon discusses his background, Relay's journey into the hospitality industry, and how their smart radio technology is revolutionizing hotel operations and staff communication.

The conversation covers emerging trends in hospitality communication, staff safety solutions, and the innovative use of AI in overcoming language barriers.

In this episode, you'll learn:

• Relay's evolution from a family product to a hospitality-focused solution
• Current trends in hospitality communication and their impact on guest experience
• Staffing challenges in the hotel industry and how Relay addresses them
• The importance of simplicity in implementing advanced technologies like AI
• How Relay is helping hotels improve operational efficiency and staff communication
• Future developments and growth plans for Relay

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
LinkedIn: https://www.linkedin.com/in/jonschniepp/

Relay: https://relaypro.com/

For full show notes head to: https://themodernhotelier.com/episode/76

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

In this episode, join hosts Steve Carran and David Millili at HITEC 2024 in Charlotte as they interview a diverse lineup of hospitality industry leaders and innovators. From established executives to emerging startups, guests share insights on the latest hotel technologies, industry trends, and their experiences at the conference.  

The episode concludes with a lively discussion on whether anyone will hit a home run at the event’s batting competition.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/75

Follow on LinkedIn:
Jasmine Seliga - Founder & CEO Affixify
Chris Green - Former President of Remington Hotel
Ashley NeQuent - Application Consultant, Springer-Miller Systems
Zach Fullen - Enterprise Sales, Visiting Media
Daniel Montellano - Shift4
Anthony & Noe
Susan Springsteen - H20 Connected
Adam Tuttle - Yipy
Raymond Martz - Co-President & CFO at Pebblebrook Hotel Trust
Al Lagunas - Co-Founder & CEO, Levee
Michael Cohen - Managing Partner, GAIN

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

In this monthly "Hospitality Hot Topics" segment, David and Steve dive into the most pressing issues and exciting developments in hospitality. From the booming wellness sector to music tourism's impact on hotel bookings, they explore how these trends are transforming the guest experience and affecting business strategies.

They also tackle important industry challenges, such as ongoing staffing shortages, and discuss potential solutions. With a mix of data-driven analysis and personal insights, they offer valuable perspectives for both seasoned hoteliers and newcomers to the field.

Whether you're interested in luxury experiences, technology integration, marketing stunts, or industry events like HITEC, The Modern Hotelier keeps you informed and prepared to navigate the ever-evolving hospitality landscape. Tune in for expert commentary, practical advice, and engaging conversations that will help you stay ahead in the dynamic world of modern hospitality.

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

For full show notes head to: https://themodernhotelier.com/episode/74

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...