Explorez tous les épisodes du podcast The Modern Facilities Management Podcast

A bad process that you automate is still a bad process. It's just faster, and now it has a timestamp on it.

Griffin Hamilton and Yvonne Harrison of CamCode pick up part two of their conversation on automation, moving from clean data into the three pillars that decide whether a rollout actually sticks: standardized process, a real link between the asset and its record, and people who want to use it.

What you'll learn:

- Why standardizing the workflow has to come before automating it, walked through with an inspection example where seven technicians each have their own method, their own vocabulary, and their own way of capturing data

- What bridging physical to digital means in practice, and why printed labels fail first in wash-down, outdoor, and high-heat environments, taking the asset history with them

- The three reasons adoption stalls: users don't trust the data, the process feels more complicated than what they had, and nobody showed them the win

- Why implementations slip from four months to eighteen, and the front-end work that keeps a go-live date honest

- Yvonne's closing sequence: visibility, identification, data integrity, process standardization, and only then automation

About Yvonne:

Yvonne Harrison leads the facilities and asset management market at CamCode, best known for durable asset identification. She has sat on every side of a software implementation: technician building hierarchies, sales, and now the partner side doing field walk-downs and audits. Four years at IBM as an asset lifecycle management SME shaped how she thinks about the whole asset life cycle, from online to disposal.

This is part two. If you missed part one on asset visibility and data integrity, start there.

Connect with the show:

⁠LinkedIn⁠

⁠FlowPath⁠

Host: Griffin Hamilton (griffin@getflowpath.com)

The Modern Facilities Management Podcast is presented by FlowPath, facility management software built for modern FM teams. Learn more at getflowpath.com.

If you enjoyed this episode, please leave a rating and review. It helps other FM professionals find the show

Most automation projects don't fail because the software was wrong. They fail because nobody could answer a simpler question first: is our asset data actually trustworthy?

Griffin Hamilton sits down with Yvonne Harrison of CamCode for part one of a two-part conversation on what has to be true before you automate anything. You know what you have, and everyone in the building calls it the same thing.

What you'll learn:

- Why "you can't automate if you can't locate" is the first test of any automation project, and the four failure patterns that give it away: missing assets, duplicate records, inconsistent naming, and disconnected systems

- How to stop chasing a perfect asset register and build a consistent one instead, using audits, standardized identification, and a hierarchy that reads the same in every building

- How often to reconcile physical assets against the register, and why the answer changes for high-acquisition organizations versus education, where funding cycles drive a three-year audit

- Why data ownership has to be assigned by function, so the safety team, the sustainability analyst, and the asset manager can each pull their slice of the same record

About Yvonne:

Yvonne Harrison leads the facilities and asset management market at CamCode, best known for durable asset identification. She spent four years at IBM as an asset lifecycle management SME and has worked implementation, sales, and hands-on hierarchy setup across roughly a decade in the space. She has seen what happens when a go-live date meets a spreadsheet nobody has audited.

Part two picks up with process standardization, connecting physical assets to digital workflows, and the adoption problem that sinks most rollouts.

Connect with the show:

LinkedIn

FlowPath

Host: Griffin Hamilton (griffin@getflowpath.com)

The Modern Facilities Management Podcast is presented by FlowPath, facility management software built for modern FM teams. Learn more at getflowpath.com.

If you enjoyed this episode, please leave a rating and review. It helps other FM professionals find the show

Jay Fiske, President of Powerhouse Dynamics, returns to the Modern Facilities Management Podcast for a deep dive into energy management for multi-site retailers and food service operators.

Jay breaks down the Internet of Things without the jargon, explains why energy is quietly becoming one of the most controllable line items on the P&L, and unpacks the shift from passive procurement toward proactive, demand-side management.

With energy costs climbing 4–5% year over year (and spiking 20–30% in some markets), he makes the case for why so many enterprises are finally moving from "voluntold to find savings" to a real strategy.

The heart of the conversation is measurement. Jay walks through the IPMVP framework and the concept of weather normalization — why you can't just compare last July's bill to this July's, and how to prove the true impact of an energy-saving investment by measuring a building against itself. It's the difference between getting lucky with a cool summer and actually knowing your technology works.

Whether you manage two locations or two thousand, this episode will help you become a savvier consumer of energy initiatives and build a business case your leadership team can trust.

In this episode:

• What IoT really means (and why the term shouldn't intimidate you)
• The real drivers behind rising energy costs
• Procurement vs. SOPs vs. active controls vs. AI
• The IPMVP methodology and weather normalization explained
• How to properly measure and present energy savings

📚 Learn more about the IPMVP framework Jay references: https://evo-world.org/en/products-services-mainmenu-en/protocols/ipmvp

Make sure to check out our main sponsor: https://www.getflowpath.com/

Neil Simons of RC Mowers joins Griffin to talk remote-controlled and autonomous mowers, and how they tackle the labor and safety problems every facilities team faces.

Takeaways:

• RC vs. autonomous: RC mowers keep an operator safely off steep slopes; autonomous mowers run on their own and lay down clean commercial stripes — one operator can run several at once.
• Labor multiplier, not job-killer: No customer has cut staff. Crews get freed from open-field mowing to focus on higher-value work like trimming, edging, and pruning.
• Safety first: Removing operators from machines on dangerous slopes prevents accidents. Neil's advice — listen to the boots on the ground; they know when a job feels unsafe.
• Curb appeal counts: Well-kept grounds shape first impressions for campus tours, recruiting, and hiring.
• What's next: AI and better cameras will let mowers cut within inches of trees and fences, closing today's precision gap.

Resources:

• RCMowers Website
• LinkedIn
• RCMowers YouTube

Ryan Chan didn't set out to build software. He was a chemical engineer at a manufacturing plant, watching technicians write work orders on paper, walk back to the office, and retype it all into a desktop system nobody wanted to use. That frustration became UpKeep. Eleven years later it's a 150-person company that's raised $50M, and Ryan's still obsessed with the same thing: making tools the shop floor actually loves to use.

In this episode, Ryan and Griffin get into what's changed across a decade in facilities, and what hasn't. They talk about why the only real constant is change, from COVID to tariffs to AI, and what separates the teams that thrive from the ones that stall.

A few things we covered:

• Why "permission to fail" is the culture trait best-in-class teams share
• The one person in every org you should unleash on new tech (hint: the tinker)
• How to roll out change the right way: single person, to single site, to full org
• Why AI won't climb a ladder or turn a wrench, and why that makes technicians more important, not less
• The difference between using AI as a search bar and using it as a second brain that does real work

Whether you run a facilities team or you're just trying to figure out where AI actually fits in the physical world, there's a lot here.

UpKeep is the CMMS platform trusted by 4,000+ companies to manage maintenance, safety, and reliability. With built-in AI tools that customize the platform to each organization’s workflows, the platform empowers maintenance teams to reduce downtime and extend asset life — which is why UpKeep is the CMMS chosen by organizations like McDonald’s, Caterpillar, and Chevron.

Curious to learn more? Follow ⁠Ryan on LinkedIn⁠ or reach him directly at ⁠ryan@upkeep.com⁠

In this episode, Griffin sits down with Peter Costanzo of ROI Consulting Group to explore how facilities management technology is rapidly evolving—and why the industry is finally hitting an inflection point.

Peter shares his unexpected path into FM tech and what’s kept him in the space for over two decades: the increasing complexity, opportunity, and impact of technology on building operations. From the growing role of IT and HR in facilities decisions to the rise of workplace experience as a priority, facilities teams are becoming more integrated than ever before.

The conversation dives into major trends shaping the future of FM, including AI, predictive maintenance, and the explosion of sensors. Peter highlights how falling sensor costs and improved connectivity are making smarter buildings more accessible—and how large players like Siemens, Schneider Electric, and Autodesk are investing heavily in this space.

They also discuss common challenges, like outdated systems, overwhelming technology choices, and implementation failures. A key theme: success with FM tech isn’t just about buying the right tools—it’s about long-term thinking, cross-functional collaboration, and actually using the systems to their full potential.

If you’re trying to make sense of where FM technology is headed—or where to even begin—this episode offers a grounded, real-world perspective on what’s changing and what it means for facilities teams moving forward.

Resources:

ROI Consulting Group

Peter Costanzo LinkedIn

Adam Cronk joins The Modern Facilities Management Podcast to share his journey from the U.S. Air Force into leadership roles across fitness and hospitality facilities. He dives into how military structure shaped his leadership style—and the challenges of adapting to corporate environments.

The conversation explores a major shift in how facilities teams are viewed: from siloed “fix-it” departments to strategic operators that directly impact business outcomes. Adam breaks down why facilities, cleanliness, and people form the core triangle of customer retention—and why maintenance teams must be embedded in operations, not hidden behind the scenes.

He also shares practical insights on:

• Hiring for culture over technical skill

• Building trust through a strong “say-do” ratio

• Elevating facilities leaders by stepping into cross-functional roles

• Learning leadership lessons from both great—and terrible—examples

This episode is a must-listen for facilities leaders looking to drive impact, build stronger teams, and secure a seat at the table.

In this episode, Griffin Hamilton sits down with Ben Moller, VP at Modelve, to discuss how facilities teams can move from reactive asset replacement to long-term, data-driven capital planning.

They explore leadership buy-in, scenario planning, and how using existing CMMS data can help organizations make smarter asset investment decisions, even with limited budgets.

 Key Takeaways
• Leadership buy-in is essential for long-term asset strategy
• Start with the data you have and improve iteratively
• Scenario planning creates better, more transparent decisions
• Strong asset plans support grants, bonds, and future funding

If you're interested in learning more about Modelve, check out their website and contact Ben here.

In this episode, Griffin Hamilton speaks with William Gordon, Regional Business Coach at 1-800-WaterDamage, who brings over 40 years of experience in property restoration.

The conversation focuses on how facilities teams can better prepare for emergencies, respond effectively when disaster strikes, and recover faster, whether the incident affects a single building or an entire region.

Key Takeaways:

• Preparation matters more than the plan itself. You can’t predict every scenario, but thinking ahead and documenting response steps dramatically reduces damage and confusion.
• Document critical information and make it accessible. Water shutoffs, emergency contacts, and vendor info should be easy to find and available to every shift, not just one person.
• Have a trusted restoration partner before you need one. Restoration vendors deal with these situations daily and bring experience, resources, and vendor relationships you don’t want to scramble for mid-crisis.
• Speed and clear communication reduce impact. Calling for help early, designating a single point of contact, and coordinating updates across stakeholders prevents chaos and delays.
• Regional disasters require a different mindset. In hurricanes, fires, or earthquakes, infrastructure and supply shortages change priorities, preexisting relationships help your building get back online faster.

This episode is a practical guide for facilities leaders looking to minimize risk, protect occupants, and recover quickly when emergencies inevitably occur.

In this episode of The Modern Facilities Management Podcast, Griffin Hamilton is joined by Micah Jacob, a Melbourne-based Facilities Manager with over a decade of global FM experience across Australia, Europe, and large multinational portfolios.

Micah’s journey into facilities management is anything but traditional. Originally trained in computer science, his career path took an unexpected turn—from a mailroom role to managing complex FM contracts across energy, banking, retail, and commercial real estate. Along the way, he’s worked with some of the largest global FM providers, gaining a rare, cross-functional perspective on how facilities management has evolved over the last 12 years.

Together, Griffin and Micah explore:

• How a technical and systems-thinking background can shape better FM decision-making

• The expanding role of facilities teams post-COVID, from operations to strategy

• Why emotional intelligence and stakeholder psychology are now critical FM skills

• Global differences in FM best practices across Australia, the U.S., Europe, and the Middle East

• The promise—and challenges—of IoT, data, and predictive maintenance in facilities

• Why adaptability beats “cause and effect” thinking in complex FM environments

Micah also shares insights into mentorship, continuous learning, and his upcoming book project focused on complex systems thinking—bridging human psychology, infrastructure, and long-term outcomes in facilities and beyond.

Enjoy!

In this episode of the Modern Facilities Management Podcast, Griffin welcomes back Lonnie Pilgrim, Director of Operations & Maintenance for the Fort McMurray Public School Division in Alberta. Previously featured in Episode 101 for his crisis management expertise, Lonnie returns to discuss best practices in capital project management.

Lonnie breaks down capturing daily maintenance data to annual lifecycle reporting, FCA cycles, emerging issues, and the metrics that ultimately built the case for the project approval.

The conversation dives deep into best practices for capital project planning, including:

• How to demonstrate need using real maintenance and cost data

• Mistakes to avoid in early project design

• Ensuring operational efficiency post-construction

• Standardizing equipment to streamline future maintenance

• Building strong relationships with architects, GCs, and stakeholders to ensure a smooth turnover

Enjoy!

In this episode of The Modern Facilities Management Podcast, Griffin Hamilton sits down with Nick Queensland, a a healthcare facilities leader with more than 25 years of experience at Mayo Clinic, Luminis Health, and Johns Hopkins.

Griffin and Nick dig into the realities of change management in hospital facilities—why buy-in matters, how to communicate effectively with stakeholders, and why reinforcing change is just as important as implementing it.

Nick also reflects on the evolving expectations in healthcare facilities and the importance of engaging teams at every level.

If you’re looking to grow your career or lead change in facilities management, this episode is packed with practical insights and hard-earned lessons.

Key Topics Covered

• Navigating a 25+ year career in hospital facilities

• The importance of understanding your role in healthcare

• Leadership philosophies and developing future FM talent

• Change management: buy-in, communication, and reinforcement

• Engaging stakeholders across clinical and non-clinical teams

• How expectations in hospital facilities have evolved

• Building team culture during times of change

Enjoy!

In this episode of The Modern Facilities Management Podcast, host Griffin Hamilton sits down with Jay Fiske, President of Powerhouse Dynamics, to explore how IoT (Internet of Things) is transforming the food service and retail industries. Jay shares the fascinating journey of Powerhouse Dynamics—from a scrappy four-person startup to an acquisition by Middleby, one of the world’s largest commercial food service equipment manufacturers.

They dive deep into how simple IoT sensors and data streams—like temperature, energy, and door sensors—can unlock massive operational efficiencies, prevent costly equipment failures, and optimize energy use. Jay also explains how facilities teams can start small, measure ROI, and scale their use of connected technologies without adding to their workload.

Key Takeaways:

• What IoT really means and how it drives actionable insights.
• Real-world examples of how connected devices improve efficiency, safety, and sustainability.
• How AI and automation are redefining facility management and reducing labor burdens.
• A look ahead at the next 3–5 years of connectivity, automation, and AI in the facilities world.

About the Guest:

Jay Fiske is President of Powerhouse Dynamics, a Boston-based IoT company whose platforms—Open Kitchen and SiteSage—help multi-site operators manage critical infrastructure like HVAC, refrigeration, and cooking equipment through cloud-connected automation.

In this episode, Jessica Wicks, Brand President of DUCTZ, joins us to discuss why proactive maintenance planning is vital to facilities management. She explains how deferred maintenance directly affects indoor air quality, energy efficiency, and overall building performance.

Jessica also shares how HVAC systems play a pivotal role in sustainability, and offers practical insights on selecting the right maintenance partners. From coil cleaning to air duct restoration, this conversation underscores the importance of consistency and accountability in creating healthy, efficient buildings.

Takeaways:

• Maintenance plans should include walkthroughs and system inventory checks.

• Deferred maintenance leads to costly breakdowns and potential health risks.

• Indoor air quality depends on consistent HVAC upkeep.

• Energy efficiency is tightly linked to system cleanliness.

• Coil cleaning helps extend HVAC lifespan.

• Facilities managers must prioritize proactive care to avoid disruptions.

• Vendor selection plays a major role in maintenance success.

• AI and technology are supporting skilled trades and ensuring long-term job stability.

00:00 – Introduction to Jessica Wicks and DUCTZ
04:59 – The Importance of Maintenance Plans
09:45 – Impact of Deferred Maintenance on Indoor Air Quality
14:27 – Energy Efficiency and Maintenance Strategies
19:17 – Challenges in Maintaining Occupied Buildings
20:12 – Selecting the Right Vendor

About DUCTZ:

Founded in 2002, DUCTZ is the nation’s leading brand for HVAC and air duct cleaning. Since air duct cleanliness is directly tied to indoor air quality, DUCTZ technicians provide thorough services that improve system efficiency and safety. DUCTZ emphasizes long-term relationships with residents and businesses through exceptional service. In addition to air duct cleaning, the company offers HVAC restoration, dryer vent cleaning, coil cleaning, and exhaust cleaning.

In this episode of the Modern Facilities Management Podcast, host Griffin Hamilton sits down with Michelle Sujka to discuss her journey into facilities management.

Michelle shares how relationship building, self-reflection, and embracing discomfort have shaped her growth in a male-dominated field. She also highlights how COVID-19 offered a moment for personal and professional reset, and how her podcast, I’m Done Apologizing, empowers women to step into leadership with confidence.

Takeaways:

• Building strong relationships is foundational to success in facilities management.
• Self-reflection and vulnerability fuel personal growth.
• Networking and mentorship are essential career tools.
• Women should apply for roles even before they feel 100% qualified.
• Having allies and diverse perspectives strengthens the industry.

Chapters

00:00 – Introduction to Michelle Sujka
02:45 – Transition from Higher Education to Facilities Management
05:40 – The Power of Relationship Building
09:00 – Self-Reflection and Growth
11:50 – Empowerment Through Podcasting
15:00 – Women in a Male-Dominated Industry
18:00 – COVID-19 as a Moment for Reset

In this episode of the Modern Facilities Management Podcast, Griffin Hamilton speaks with Billy Holder about his extensive journey in the facilities management and construction industry.

They discuss the significant changes in the industry over the past year, the core problems faced by facilities managers, particularly regarding time management and inspections, and how innovative technology, including AI, is being utilized to address these challenges.

Billy shares insights on the importance of networking and the impact of organizations like IFMA on his career, emphasizing the need for professionals to embrace technology to stay competitive in the evolving landscape.

Enjoy!

Chapters

00:00 Introduction and Background

04:53 Identifying the Main Problem

10:06 Innovative Solutions in Facilities Management

15:09 The Role of AI in Facilities Management

19:51 Embracing Technology and Future Trends

24:55 Networking and Career Impact

On this episode, Griffin Hamilton interviews Micah Remley, CEO of Robin, a workplace management platform.

Micah and Griffin dive into the evolving landscape of workplace management, particularly in the context of hybrid work environments.

They discuss the challenges and strategies for returning to the office, the importance of data in managing facilities, and how to create a workplace that fosters collaboration and productivity.

Micah emphasizes the need for intentionality in office design and operations, drawing parallels with the hospitality industry to enhance employee experience.

Key Takeaways:

• Hybrid work has created a disconnect between employee and management expectations.
• Team days can significantly improve collaboration and office attendance.
• Data analytics is crucial for understanding office usage and employee behavior.
• The role of facilities managers is evolving to include more strategic planning and data analysis.

Chapters

00:00 Introduction to Workplace Management

02:03 The Evolution of Hybrid Work

05:09 Challenges of Returning to Office

09:58 Leveraging Data and Tools for Facilities Management

20:02 The Future of Workplace Experience

On this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews John Price, a Facilities Director at Elevate Eye Care.

They discuss John's journey into facilities management, the challenges of leadership, including imposter syndrome, and the importance of curiosity and servant leadership.

The conversation also explores the integration of AI in facilities management and its potential impact on the industry. John shares his insights on team development, the role of technology, and the future of human-AI collaboration.

Chapters

00:00 Introduction to Leadership in Facilities Management

02:49 The Journey into Facilities Management

05:47 Understanding Imposter Syndrome in Leadership

08:45 The Role of Curiosity in Leadership

11:42 Servant Leadership and Team Development

14:34 Embracing AI in Facilities Management

20:32 The Future of AI and Human Collaboration

On this episode of the Modern Facilities Management Podcast, host Griffin Hamilton sits down with Michael LoVaglia, Director of Facilities Management and Real Estate for Canvas Worldwide.

Michael shares his journey into the facilities management industry, highlighting the unique blend of creativity and technical skills required in the field.

They delve into the concept of the "third space" and discuss how companies can create dynamic work environments that encourage collaboration and innovation.

Tune in to discover insights on balancing work-life dynamics, the evolution of workspace design, and the importance of having a dedicated personal workspace.

Enjoy!

On this episode of the Modern Facilities Management Podcast, Griffin Hamilton speaks with Bob Miller, the General Manager at Camp Margaritaville.

They discuss Bob's journey in the hospitality industry, the importance of communication in enhancing guest experiences, and the unique challenges of facilities management in hospitality.

Bob shares insights on preventative maintenance strategies, balancing emergencies with planned maintenance, and the significance of key performance indicators in ensuring operational efficiency.

The conversation highlights the critical role of teamwork and communication across departments to deliver exceptional guest experiences.

Enjoy!

In this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Gerrayl Bryson, a Facilities Supervisor for the Nevada Department of Veterans Services.

Gerrayl shares his journey from military service to civilian life, highlighting the skills and experiences that have shaped his career in facilities management. He discusses the unique challenges and rewards of managing facilities for veterans, the importance of safety culture, and the need for sustainability in aging facilities.

Takeaways

• The importance of finding purpose in civilian life after military service.
• Facilities management is crucial for enhancing residents' daily experiences.

• A culture of safety is built through communication and empowerment.
• Reporting near misses can prevent future incidents.

• Embracing change and ambiguity is vital in facilities management.

Chapters

00:00 Introduction to Jeral Bryson

02:33 Transitioning from Military to Civilian Life

07:47 Unique Aspects of Managing Veteran Facilities

10:10 The Impact of Facilities Management on Residents

12:15 Balancing Immediate Needs with Long-Term Goals

14:12 Sustainability and Future Planning

15:36 Building a Culture of Safety

19:49 Understanding and Reporting Near Misses

20:00 Advice for Aspiring Facilities Managers

21:22 Influences on Career Development

In this episode, Griffin Hamilton speaks with Steven Atkins, the Director of Facilities Management at Methodist University Hospital.

They discuss Steven's journey into healthcare facilities management, the unique challenges faced in this sector, and the importance of compliance and paperwork. Steven shares insights on documenting tribal knowledge, emergency preparedness, and building a culture of safety.

The conversation also delves into sustainability efforts and capital projects, emphasizing the role of optimization in achieving energy efficiency and cost savings.

Key Takeaways

• Healthcare facilities management involves navigating complex regulations and compliance requirements.
• Capturing tribal knowledge is crucial for maintaining operational efficiency in aging facilities.
• Emergency preparedness requires a multidisciplinary approach and regular drills.
• Sustainability initiatives can lead to significant cost savings and improved operational efficiency.
• Building trust with administration is essential for successful emergency management programs.

Summary

In this episode, Griffin Hamilton is joined by industry veteran Michel Theriault to unpack a recurring pain point in facilities management: the lack of fit-for-purpose tools and the undervaluation of FM’s strategic role.

With decades of experience in in-house, outsourced, and consulting environments, Michel shares compelling insights on:

• Why many organizations still use subpar or misaligned systems (like IT helpdesks) to manage complex FM needs

• The consequences of not advocating for specialized FM software (like CMMS or CAFM platforms)

• How poor interdepartmental collaboration—especially with IT—can derail initiatives for years

• The importance of positioning FM as a strategic function, not just a tactical one

• Practical advice for facility managers to gain business fluency, advocate for better tools, and communicate their impact

• The value of professional development

Interested in learning more? Reach out to Michel on LinkedIn

This weeks guest is David Stephenson, Studio Principal (Smart Building Studio) at Little Diversified Architectural Consulting

In this episode, Griffin and David talk about the evolution of smart building technology and its implementation in facilities management.

David shares his extensive experience in the industry, discussing the challenges faced by facility managers, the importance of change management, and best practices for technology adoption.

If you'd like to learn more about Little's Smart Building Studio, check out their brochure here.

00:00 Introduction to Smart Building Technology

03:01 David's Journey in Facilities Management

05:48 Challenges in the FM Industry

09:01 Best Practices for Change Management

12:01 Implementation Strategies for Technology

15:04 Integrating Smart Building Technologies

18:06 Taking the First Steps in Tech Adoption

In this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews John Kunzier, president of Invisible Sun Technology. They discuss the importance of technology in facilities management, particularly IoT solutions that enhance efficiency and productivity.

John shares insights on the challenges of tight margins in the industry and how small changes can significantly impact the bottom line. The conversation also covers innovative technologies like Proof of Presence, which improve service delivery and shift management from reactive to proactive. John emphasizes the value of data in justifying operational decisions and the importance of curiosity in driving career development.

Enjoy!

00:00 Introduction to John Kunzier and Invisible Sun Technology

02:50 The Importance of Technology in Facilities Management

05:58 Understanding Margins and Cost Efficiency

09:04 Innovative Solutions: Proof of Presence Technology

12:09 Shifting from Reactive to Proactive Management

14:55 Addressing Employee Concerns with Monitoring Technology

17:49 The Value of Data in Facilities Management

21:01 Curiosity as a Driving Force in Career Development

In this episode of The Modern Facilities Management Podcast, Griffin sits down with Dr. Tim Unruh, Executive Director of the National Association of Energy Service Companies (NAESCO) and former Deputy Assistant Secretary for Renewable Power at the U.S. Department of Energy.

Dr. Unruh breaks down how Energy Service Companies (ESCOs) are helping public institutions like K–12 schools, universities, and municipalities fund infrastructure improvements without upfront capital—while reducing energy costs, improving occupant comfort, and creating long-term operational resilience.

If energy efficiency, capital planning, or deferred maintenance are top of mind for your organization, this is a must-listen conversation.

Resources

National Association of Energy Service Companies (NAESCO)

NAESCO ESCO Members

NAESCO Accredited Members

U.S. Department of Energy (DOE)

Federal Energy Management Program (FEMP) (DOE)

Energy Savings Performance Contract Campaign (SCEP, DOE)

Energy Services Coalition (ESC)

National Association of State Energy Officials (NASEO)

In this episode of the Modern Facilities Management Podcast, ⁠Griffin Hamilton⁠ interviews ⁠Scott Christopher⁠, Senior Director of Facility Operations at the historic ⁠Fox Theatre⁠ in Atlanta, GA.

Scott shares insights into his extensive career in facilities management, the unique challenges of maintaining a 95-year-old venue, and the importance of balancing historical preservation with modern technology. He discusses operational strategies for maintenance, sustainability efforts, and the impact of mentorship on his career.

Chapters

00:00 Introduction to the Fox Theater and Scott Christopher

11:50 Operational Strategies for Maintenance and Repairs

20:38 Sustainability Efforts and Waste Management

27:05 Mentorship and Career Impact

Enjoy!

In this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Brandon Gorman, a facilities manager at Omnicell.

They discuss Brandon's journey into facilities management, the importance of technology in the industry, and the challenges of implementing new software solutions.

Brandon shares his experiences in overcoming resistance to change, the role of AI in enhancing efficiency, and the significance of mentorship in his career development.

Enjoy!

In this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Chuck Ridgeway, Automation Technology Manager at Horner Automation

They discuss the importance of automation in facilities management, the hesitations surrounding its adoption, and the critical role of data in driving efficiency and sustainability.

Chuck shares insights on starting small with automation initiatives, the significance of intelligent systems, and the future of machine learning in the industry. 

Enjoy!

Chapters

00:00 Introduction to Automation in Facilities Management

04:05 Understanding Automation and Its Misconceptions

06:15 Starting Small: The First Steps in Automation

08:05 The Role of Data in Automation

11:50 Leveraging Existing Technology for Data Collection

15:14 Looking Ahead: Machine Learning in Facilities Management

17:09 Key Takeaways and Final Advice

In this episode of the Modern Facilities Management Podcast, host Griffin Hamilton sits down with Rich Rodgers, Director of Facilities at Ballpark Village in St. Louis, to discuss best practices in vendor relationships and the importance of effective facility leadership.

Rich shares his unique career journey—starting as a police officer before transitioning into facilities management, navigating the challenges of managing Motel 6 locations, and eventually taking on leadership roles in large-scale property management. His experience in turning around struggling properties provides valuable lessons on building vendor partnerships, cost management, and strategic facility improvements.

Key takeaways include:

• The importance of reframing vendor relationships as partnerships, actively listening to vendor insights, and maintaining open lines of communication.
• Cost-effective facility improvements, such as cleaning, painting, and landscaping, that create an immediate impact and set the tone for larger investments.
• How vendor engagement and accountability drive long-term success, including strategies for negotiating fair pricing without damaging relationships.
• Insights into Rich's new venture, Maintenance Marketplace, a technology-driven platform connecting property managers and real estate agents with vetted vendors.

In this episode of the Modern Facilities Management Podcast, host Griffin Hamilton welcomes Chris Gist, a portfolio leader at Trane with over 22 years of experience in HVAC and building controls. Chris shares his wealth of knowledge on the rapid advancements in HVAC technology and how they are shaping the future of facilities management.

Key takeaways from the episode include the importance of starting with quick wins to build momentum for technological upgrades and energy savings, the potential of data analytics to identify root causes of equipment issues, and the evolution of facility managers into data-driven decision-makers. Chris highlights how small projects can lead to significant improvements and fund larger initiatives over time. He also discusses the sustainability goals driving the adoption of smart building technologies and the need for businesses to leverage existing systems while transitioning toward fully connected ecosystems.

The conversation dives into the growing importance of data, AI, and machine learning in optimizing building performance, reducing energy consumption, and modernizing older facilities. Chris provides valuable insights into the challenges of retrofitting legacy systems and the critical role of connected ecosystems in achieving operational efficiency.
This episode is packed with actionable insights for facility managers looking to embrace innovation and stay ahead in an evolving industry.

Interested in closing the skills gap? Check out our friends at Interplay Learning!

On this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Dave Tibbetts, the Chief Safety Officer at Highwire. They discuss the evolving landscape of safety management, particularly in relation to contractor relationships and risk mitigation. 
Dave shares insights from his career journey, the importance of understanding contractor risks, and the emerging concept of Serious Injury and Fatality (SIF) potential. The conversation emphasizes the need for data-driven approaches to safety metrics and the importance of fostering partnerships with contractors to improve safety outcomes.
Enjoy!

Chapters

00:00
Introduction to Safety Management and Contractor Relationships

06:10
Understanding Contractor Risks

11:57
The Concept of SIF Potential

17:52
Engaging Contractors in Safety Conversations

24:07
Personal Influences in Safety Career

Interested in closing the skills gap? Check out our friends at Interplay Learning!

On this episode of the Modern Facilities Management podcast, Griffin Hamilton speaks with Richard Boothman and Jamie Tuinstra from Modine about their experiences in the heating industry, the transition from the UK to the US market, and the importance of heating efficiency and fuel sources. 
They discuss the challenges and opportunities in the market, the significance of preventative maintenance, and emerging technologies such as air to water heat pumps. 
Enjoy!

Chapters

00:00
Introduction to Modine and Its Leaders

02:59
Transitioning from the UK to the US Market

06:00
Understanding Modine's Market Position and Product Offerings

09:04
Heating Efficiency and Fuel Sources

12:02
Evaluating Equipment for Future-Proofing Facilities

14:53
The Importance of Preventative Maintenance

17:51
Emerging Technologies in Heating Systems

24:09
Personal Influences and Career Reflections

Interested in closing the skills gap? Check out our friends at Interplay Learning!

On this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Alex Carlson, VP of Facilities Management Services at FineTune. Alex discusses his career journey from retail operations at Target to his current role at FineTune, where he focuses on expense management for facilities services. They dive into the importance of auditing, building strong supplier relationships, ensuring quality in service delivery, and the impact of mentorship and personal influences on car...

On this episode of The Modern Facilities Management Podcast, host Griffin Hamilton speaks with Tom Ricciardelli, President and Founder of SelectTech, about the innovative approach to sustainable flooring solutions. Tom shares his journey into the recycling industry, the unique interlocking flooring technology developed by Select Tech, and the importance of considering total cost of ownership in flooring projects. The conversation also delves into sustainability practices, market trends, and t...

On this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Yaron Dycian from Wint.AI, discussing the critical issues of water management in buildings. They explore the significant waste of water, the financial implications of leaks, and how Wint leverages AI for anomaly detection and predictive analytics to optimize water usage. The conversation also touches on proactive measures facilities managers can take and the future of water management technology in buildi...

In honor of National Custodian Day (10/2), we're revisiting the interview with Perry Shimanoff. Perry is a seasoned expert with 35 years of experience in educational and government facilities maintenance. Perry is a Certified Master Custodial Trainer with ISSA’s Cleaning Management Institute (CMI). He is the founder and president of MC2 Management and Communication Consultants and has been involved in training both managers and frontline cleaning staff for more than 40 years. Shimanoff i...

In this episode of the Modern Facilities Management Podcast, host Griffin Hamilton interviews Gretchen Schimelpfenig, a professional engineer specializing in civil and architectural engineering with a focus on sustainable design and construction. Gretechen is currently a Sr. Energy Engineer at Energy Resources Integration.The conversation explores Gretchen's journey into project management, the definition and research of emerging technologies, and the balance between energy savings and second...

SummaryDavid Jones, Director of Estates and Facilities at the University Hospital of Southampton, discusses the impact of backlog maintenance in healthcare buildings on patient harm. During the interview, he shares his research on the link between estate infrastructure and patient outcomes, highlighting the need for evidence-based design in older hospitals. David explains his use of AI and data analysis to identify infrastructure incidents and their impact on patient care. He emphasizes ...

Kelly Kuntz, President of Submeter Solutions, discusses the importance of submetering in property management and the benefits it offers. Submetering allows property owners to allocate utility costs to tenants based on their actual usage, resulting in fair and accurate billing. By implementing submetering, property owners can reduce costs, promote conservation, and have more control over utility expenses. The interview with Kelly also touches on the role of technology in submetering,...

SummaryJoey Klein, EVP at JLL and host of TechTalk, discusses the impact of urban development on facilities management and the importance of authenticity in building spaces. He also talks about the changing dynamics of the tech industry and the role of AI in real estate leasing. TakeawaysUrban development has transformed cities like Atlanta, leading to the repurposing of old buildings and the need for authentic spaces.Companies evaluating new properties should start the process at least ...

On this episode, Griffin Hamilton interviews John Lose, a facilities engineering manager at FMC Corporation, about sustainability and net zero emissions. John has over 14 years of commercial R&D lab and office facility management experience with responsibilities ranging from management of MEP design firms, capital project execution, strategic planning, energy and energy efficiency as well as sustainability. TakeawaysEnergy efficiency is a crucial first step towards achieving ne...

SummaryIn this episode, Joe Sharp of Meadowbrook Facility Services shares his journey from being a facility manager of QSRs to creating Meadowbrook Solutions, a company that handles its own repairs and services. He emphasizes the importance of providing quality service, building trust, and adding value to the operators he works with. Joe also discusses his approach to creating content and networking on social media.TakeawaysOrganic growth can be achieved by providing quality service and build...

Clinton Fairbanks, founder and managing director of Soji REFM Advisory, discusses the future of Facilities Management and the impact of technology. TakeawaysBeing a Futurist in facilities management means continuously looking for ways to improve and innovate.The four pillars of technology in FM are software, hardware, AI automation, and innovation.Technology platforms in facilities management will rapidly improve in the next few years, with AI playing a significant role.Robotics can fill...

This weeks guest is Dr. Jake Smithwick, a professor at the University of North Carolina in Charlotte. Jake and his team have assisted hundreds of owners improve performance outcomes across thousands of projects ($15+ Billion of procured services in construction, IT, auxiliary services, design, healthcare, insurance, and more). His industry experience also includes field inspection of nearly 2,000 roofing systems (74 million square feet) across the United States, and six years in the US Air Fo...

Kevin Bee, the District's Operations Manager at Naperville 203, joins the show to share his journey in facilities management, and the importance of creating a culture that embraces change. Kevin started as a custodian and worked his way up, gaining experience in employee relations and eventually becoming a leader. He discusses the challenges of laying the foundation for a culture that embraces change, including the need for consistency and effective communication. Kevin also highlights t...

Annmarie Bhola, Founder of Enhanced Building Solutions, joins the show as this weeks guest.Annmarie is a former plant operator with extensive knowledge in new construction and existing buildings. She focused primarily on MEP commissioning and energy efficient operations and brings 20+ years of industry experience to clients. On this episode, Griffin and Annmarie discuss the importance of standardizing training, and leveraging video content to document tribal knowledge.TakeawaysTraining a...

This episode features Alex Cummings, CEO of FlowPath, and Doug Donovan, CEO of Interplay Learning.Interplay Learning has developed cutting edge training technology for the essential skilled trades. Users are able to train and practice hands-on learning from any device or even in VR. The FlowPath team has created an industry leading CMMS, focused on simplicity and the user experience for Technicians in the field. Alex and Doug discuss the importance of using FM technology, like...

Lisa Keys, Founder of COS Consulting, joins the show to discuss Building Condition Assessments (BCAs) and their importance in facilities management. Lisa has 20 years of experience leading operational and facilities management teams within a diverse range of building portfolios in both the non-profit and public sector. On this episode, Lisa highlights the core concepts and components of a BCA, how an organization can leverage a BCA, and where one should begin with a BCA.TakeawaysBuilding...

In this episode, Rami Abdelhadi, Executive Director of Facilities Operations at Stanford University, discusses the challenges and strategies for talent acquisition and retention in the facilities management industry. He highlights the importance of apprenticeship programs and cross-training to build a strong pipeline of skilled professionals. Rami also emphasizes the role of facilities in supporting education and research, and the need for soft skills in career progression. TakeawaysAppr...