The Learning Culture Podcast – Détails, épisodes et analyse

In today's episode, we dive deep with Kara Skorepa, a national account manager at Bullhorn.

Kara's journey is nothing short of inspiring—faced with managing a diverse array of 60 customers post-acquisition, she turned challenging situations into success stories with sheer perseverance and compassion. From dealing with upset clients due to previous overselling to leveraging CRM systems like Bullhorn and Salesforce, Kara's adaptive approach and human touch transformed customer relationships.

Join us as Kara shares her strategies for turning negative experiences into positive ones, the value of storytelling in customer management, and the importance of continual learning and self-kindness in the workplace.

We'll also explore how she balances meticulous organization with personal touches, and how she has harnessed the unique strengths of her team to achieve remarkable outcomes.

Sit back and enjoy.

Kara Skorepa LinkedIn
Andrew Barry LinkedIn

Today, we have a special guest, the renowned "Team Whisperer" Lia Garvin, who brings her extensive experience from tech giants like Microsoft, Apple, and Google to the table.

In this episode, we dive into Lia's groundbreaking three-part ops playbook designed to revolutionize team dynamics and business operations. She shares invaluable insights on the importance of implementing this playbook, ensuring team support versus simply focusing on outputs, and fostering an ownership mindset across organizations.

Lia also sheds light on her transition from Google to launching her own business, driven by a mission to support smaller enterprises. Additionally, we'll discuss the critical role of managers as coaches and the power of open-ended questions in driving team success.

Tune in for a conversation packed with practical strategies, real-world examples, and a look at the evolving cultures within tech companies as we navigate the challenges and opportunities in creating a thriving, cohesive team environment.

Andrew Barry LinkedIn
Lia Garvin LinkedIn

Decisions that impact your success are often made without you. Having a personal brand means owning the narrative of what others say about you when you're not around.

This week's Learning Nugget comes from a conversation about owning and honing personal brands with Andrea Wojnicki.

Andrea is a communication coach, Consumer Psychology expert, and self-proclaimed obsessive over understanding "why you said what you just said."

This obsession has driven her career. She worked in marketing at Kraft Foods before earning a Doctorate of Business Administration in Marketing at Harvard Business School (her dissertation was on word-of-mouth!).

Fueled by deliberate practice and her insatiable desire to understand, Andrea created Talk about Talk, a learning platform to help executives boost their confidence and improve their communication skills.

Whether you run your own business or play a vital role on a team, it's important to be in control of your narrative.

Please sit back, relax, and enjoy my episode with Andrea Wojnicki.
Andrea Wojnicki LinkedIn
Andrew Barry LinkedIn

Joining me this week is Jo Wright.

Jo is the firecracker CEO of Coaching Culture. It's a UK-based firm that specializes in the content and platforms to enable cultures of coaching, or as Jo puts it - to scale up coaching conversations.

I initially approached Jo on LinkedIn because I saw something on her website that I thought I disagreed with. And I thought it'd be fun to get into a conversation about the sort of battle between our two viewpoints. But the more I read what she was posting, and the more I dug into the website, the more I realized that we're actually on exactly the same page - that of learning culture and coaching culture. These are all just different names for the same thing, and I think that's the most exciting part of this for me. It's about enabling authentic leaders to have effective conversations by giving each other honest feedback, and building cultures of trust.

I took so many notes from this conversation. I'm sure you will, too.

So please sit back and enjoy my conversation with Jo Wright.

Joining me this week is Paul Millerd.

Paul is the author of a new book called the Pathless Path, as well as a freelance consultant and a Content Advisor to Curious Lion. He has been an indispensable help on a few client projects, assisting in assessing client’s existing Learning Cultures. This is the topic of today’s episode.

Paul spent more than a decade at companies like GE, McKinsey, and BCG as an organizational consultant, assessing, shaping, and cultivating strong organizational cultures.

Much of our conversation in this episode draws upon the work of Edgar Schein, one of the most impressive thinkers on organizational culture from the late 80s and early 90s.

You'll leave this episode knowing what role you can play in establishing and cultivating the culture you want to see at your company.

So please sit back and enjoy my episode with Paul Millerd.

Joining me this week is Ajay Pangarkar.

Ajay is an award-winning Performance and Cost Strategist. He's an expert on training in the workplace, as well as on finance and accounting. He's also an author, and his books bring together his wealth of experience and insight across these various fields. His most recent book, The Trainer's Balanced Scorecard , which he wrote with his co-author Teresa Kirkwood is the starting point for a lot of our conversation. 

We explore the often tricky topic of measuring training ROI, and with Ajay having authored and published multiple courses on these very topics, it was a real privilege to be able to pick his brain and map new insights. .

I know you're going to get a lot of value from this episode, so feel free to share any takeaways or moments that stand out to you.

For now, please sit back and enjoy my conversation with Ajay Pangarkar.

👉Continue the conversation with me: https://twitter.com/Bazzaruto

~ This episode is brought to you by The Learning Culture Experience. Learn more at https://curiouslion.cloud/experience ~

Joining me this week is Steve Bousquet.

Steve is the President of American Landscape and Lawn Science, a lawn care and landscape business based in Connecticut. Reading that, many of you are probably thinking, "That's an interesting guest for a podcast about Learning Culture". I had the same thought when I first met Steve, a self professed learning nerd who never hesitates to hire a coach or to get a certification in something that he thinks could help him in what he sets out to do.

In this episode, we unpack important lessons about the learner path mindset that Steve has installed for his team of 30 people. It covers communication styles, leveraging strengths, the growth mindset, and of course, purpose. Steve shares some very practical tools that you could use to enhance these four areas of your business to promote and enable your people.

Sometimes you have to look at a business entirely different from your own, to learn a new approach that resonates and can be applied to the situation you face. I left my conversation with Steve energized by his fresh perspective, and with a new set of practical ideas that I want to apply at Curious Lion. I have no doubt that you will find gems of your own hidden within this conversation.

So please sit back and enjoy this episode with Steve Bousquet.

Joining me this week is Daniel Quick.

Daniel is the SVP for Learning Strategies at Thought Industries, a platform for customer education. He is also the author of a new book called The Customer Education Playbook, and most of our conversation revolves around the ideas that Daniel and his co-author share in the book.

I went into this conversation prepared, but still with massive blind spots on what customer education truly is. What I learned from speaking to Daniel is that this is to be expected, because the field of customer education is fresh and newly emerging. It's a bit of a mixture of instructional design, marketing,  entrepreneurship and research.

I think of Daniel as an SME for customer education. His book is an incredible resource for anybody who wants to get into the space, whether you are responsible for people development internally or for people development through customers. If you do anything in the field of education or learning, there are deep insights to be gleaned from Daniel's work.

So please sit back and enjoy my conversation with Daniel Quick.

Mark is the founder of Tech Learning Network, one of the leading video-based educational platforms around web development, mobile applications, programming, digital design, and a lot of skills that companies are going through digital transformations need more and more of.

Mark's background in the space goes back to the OG level era.  This was a fun, interesting, engaging conversation where we pushed some spiky points of view. 

So if you're looking for ideas and inspiration on how to make your learning more engaging, more effective, if you're looking for inspiration on what skills you should be thinking about as you start to build the skills architecture within your company, this conversation will give you a lot of great ideas.

So please sit back and enjoy my conversation with Mark Lassoff.

Joining me this week is Angus Fletcher.

Angus is a Professor of Story Science at Ohio State's Project Narrative. Project Narrative is the world's leading think tank for studying the nature of stories and how they work. He's also the author of Wonderworks, a book that explores the rich generational history of authors who laid out narrative and plot techniques that can help us understand how to overcome grief, stimulate joy or increase creativity. 

Ultimately, creativity is about tapping into the potential within. Unleashing hidden creativity is how we transform great companies into unbeatable learning machines. The work that Angus and his team does really pushes the envelope, and hones in on one of the cornerstone skills that we need to make a culture of learning a reality. Teaching creativity.

So if you're ready to join me on this journey, please sit back and enjoy this great conversation with Angus Fletcher.