The Joy of CX – Détails, épisodes et analyse

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The Joy of CX

oomph agency

Business & Entrepreneuriat

Fréquence : 1 épisode/36j. Total Éps: 6

Welcome to oomph.

We’re a B Corp accredited agency that start all our work with a single aim: everything we do should result in customer experiences that are both valuable and simple.

https://www.oomphagency.com

In this first series of podcasts we investigate how to integrate 'customer first' thinking into your organisation and how it can have result in positive, sustainable results.

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Données mises à jour le 14/07/2026

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The Luxury of CX

Saison 1 · Épisode 6

vendredi 22 septembre 2023 • Durée 49:33

This week's instalment of The Joy of CX we speak to globally renowned marketing and CX specialists Megan French and Craig Lee, alongside our very own CX Guru Stephen Priestnall, about how the word Luxury has evolved to mean something far deeper than the expensive and desirable.

We explore the way in which these brands think about their customer experience - and learn from the mistakes that can arise when attempting to implement a luxury ethos globally across multiple domestic markets when each is characterised by its unique nuances and varying interpretations of the concept among people from diverse cultures, backgrounds, and beliefs.

Presented by Sue Carter.

Featured guests;

Stephen Priestnall - CEO at oomph agency
Megan French - Senior Marketing Executive based in Kingdom Saudi Arabia
Craig Lee - Global CX & EX Specialist based in Dubai, United Arab Emirates

Recorded & Edited by Mr Anderson Limited for oomph.

Support the show

@oomphagency | it's hard to make things simple

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The Humans In Our Experience

Saison 1 · Épisode 5

mercredi 16 août 2023 • Durée 36:30

In this episode we speak to Sarah Jones, Head of CX design, UK & UI, at one of the UK's most successful telecom's companies Talk Talk.

We explore the what is more crucial in CX - satisfying emotional needs or satisfying functional needs, and how can we satisfy both at once?

In considering the human side of CX, what relevance does this have for organisations working to improve UX? Does this affect who’s working on a project and how? How can we bring teams together for the best CX for customers?

With all of the above in mind, how do we keep a human connection with our customers at scale?

Presented by Sue Carter. Featured guests Stephen Priestnall & Sarah Jones.

Recorded & Edited by Mr Anderson Limited for oomph.

Support the show

@oomphagency | it's hard to make things simple

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CX & UX - A Match Made In Heaven?

vendredi 9 juin 2023 • Durée 31:15

In this episode our question is a slightly existential one about when is UX the same as CX, or is it.

How do clients understand the difference. How does one inform the other?

We clarify the difference between UX and CX, and investigate how they complement each other.

Presented by Sue Carter. Featured guests Stephen Priestnall & Sunali Aggarwal.

Recorded & Edited by Mr Anderson Limited for oomph.

Support the show

@oomphagency | it's hard to make things simple

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NPS - The Hunt for Schrödinger's Cat

Saison 1 · Épisode 2

mardi 23 mai 2023 • Durée 20:28

Welcome to our bonus extra minisode, where we invite you to listen in as our experts discuss the NPS score, and whether it’s a useful measure in today’s data-rich world.

Presented by Sue Carter. Featured Guests Stephen Priestnall & Richie Hester.

Recorded & Edited by Mr Anderson Limited.

Support the show

@oomphagency | it's hard to make things simple

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Lies, Damned Lies & Statistics

Saison 1 · Épisode 2

mardi 2 mai 2023 • Durée 30:07

We look at the crucial role that data plays in creating and analysing customer experience.

Why is data so important for customer experience?
How do you make data make sense to personas?
How can we make data more simple to understand?
Quant v qual?
How can you tell customer stories with data?

Presented by Sue Carter. Featured guests Stephen Priestnall & Richie Hester.

Recorded & Edited by Mr Anderson Limited.

Support the show

@oomphagency | it's hard to make things simple

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The Birds & Bees

Saison 1 · Épisode 1

mardi 28 mars 2023 • Durée 28:13

Welcome to oomph.

We’re people that start all our work with a single aim: everything we do should result in a customer experience that is both valuable and simple.

https://www.oomphagency.com

In this first series of podcasts we investigate how to integrate 'customer first' thinking into your organisation and how it can have result in positive, sustainable results.

But first, what exactly is CX?

Presented by: Sue Carter (oomph Customer Experience and Content Specialist)
Featured Guests: Stephen Priestnall (oomph CEO) + Ross Anderson (Mr Anderson Ltd / oomph Creative Lead)

Support the show

@oomphagency | it's hard to make things simple

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The Joy of CX – Détails, épisodes et analyse

Détails du podcast

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Apple Podcasts

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Qualité et score du flux RSS

Historique des publications

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Podcasts et contenus similaires

Podcasts Similaires Basées sur le Contenu

Podcasts Similaires Basées sur le Contenu

Buzzsprout1

Other2

Apple Podcasts

Spotify