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| Titre | Date | Durée | |
|---|---|---|---|
| Dr Nina Burrowes on All Reasonable Steps: The Psychology of Sexual Harassment Prevention | 25 Sep 2026 | 01:06:05 | |
What does it actually take to prevent sexual harassment at work? Policies, training, reporting mechanisms and statements of zero tolerance are one thing. Creating a workplace where sexual harassment is genuinely less likely to happen is something else entirely. Episode Summary In this episode, I talk to Dr Nina Burrowes, a psychologist who has spent more than 20 years working on the psychology of sexual harm and is the author of All Reasonable Steps: How Psychology Transforms Workplace Sexual Harassment Prevention. Nina argues that organisations need to stop treating sexual harassment simply as a compliance problem and recognise it as a human one. Weexplore why conventional training can become little more than “solution theatre”; why a lack of reports doesn’t necessarily mean a lack of problems; why automatically escalating incidents to HR can have unintended consequences; and why prevention requires people to have the skills and confidence to intervene before situations escalate. The conversation also goes much wider than sexual harassment, exploring what happens when organisations try to manage messy human behaviour through neat rules and processes — and why trust, feedback, consent, judgement and psychological safety matter across organisational life. Ultimately, Nina offers a different way of thinking about healthy cultures: not places where nothing ever goes wrong, but places with the maturity and skills to respond intelligently when it does. Guest Profile - Dr Nina Burrowes Nina is a psychologist, author and founder of The Consent Collective. Her work focuses on the psychology of sexual harm and helping organisations move from compliance towards meaningful prevention. AI-Generated Timestamped Summary 00:00 — Introduction: when organisational solutions don’t solve human problems 02:30 — Nina’s journey into the psychology of sexual harm 08:15 — All Reasonable Steps: from compliance to prevention 13:45 — Why workplaces have a role to play 17:15 — The illusion of simple solutions 21:30 — Understanding who causes harm — and why 27:00 — Moving beyond “stranger danger” 30:30 — The danger of “that doesn’t happen here” 37:00 — Creating a culture where difficult conversations can happen 42:00 — Sexual harassment as a cultural stress test 47:00 — When everything becomes an HR problem 52:00 — Why HR isn’t the culture 55:00 — AI and the future of Human Risk 56:30 — Consent as a transferable human skill 01:00:30 — Building organisations that walk the talk Resources Nina's website, including details of her book 'All Reasonable Steps' - https://www.ninaburrowes.com/ The Consent Collective - https://www.consentcollective.com/ The Consent Collective — Workplace Sexual Harassment Prevention https://www.consentcollective.com/workplace | |||
| Professor Alex Edmans on the Madness of Markets — Why Smart People Make Crazy Decisions | 13 Sep 2026 | 01:01:03 | |
What can financial markets teach us about human behaviour? Why might the size of a CEO’s signature tell us something useful about the company they run? And why, even when smart investors know something is probably a bubble, might they keep investing anyway? Episode Summary My guest on this episode is Professor Alex Edmans, who returns to the show to discuss his new book, The Madness of Markets: Why Smart Investors Make Crazy Decisions and How to Exploit Them. As the title suggests, this is a book about financial markets. But our conversation is really about something much broader: human behaviour. Markets ought to be places where irrationality gets eliminated. They contain millions of participants, huge amounts of data and some of the smartest and best-paid people in the world. Yet people still overreact, follow the herd, become overconfident, refuse to admit mistakes and pay attention to things that shouldn't matter. Alex explains why that happens and what it can teach us about decision-making beyond investing.We explore why seemingly trivial information can move markets, the fine line between conviction and delusion, and why information that's hiding in plain sight can sometimes tell us more than sophisticated financial analysis. Alex share why corporate jets, unusual locations for shareholder meetings and even the size of a CEO's signature can offer clues about how a company is run. We also discuss information overload and our preference for things we can measure, why more disclosure isn't necessarily better disclosure, and how organisations can exploit the limits of human attention — including the strategic release of bad news on Friday afternoons. He also considers the impact of AI; machines can process enormous quantities of quantitative information without some of our human biases, but qualitative judgements about character, culture and trustworthiness may still require people. The future, Alex argues, isn't necessarily human or machine, but human and machine. Along the way, we explore bubbles, loss aversion, sunk costs, incentives in investment banking, financial literacy and regulation. And, ultimately, we return to a simple idea: markets behave irrationally because they're made up of human beings. Guest Biography Alex Edmans is Professor of Finance at London Business School, an author, speaker and expert on behavioural finance, responsible business and corporate governance. Before entering academia, Alex worked in investment banking at Morgan Stanley. His research has been widely published, and he has won numerous awards for teaching. His previous books include Grow the Pie and May Contain Lies, the latter of which was the subject of his previous appearance on the podcast. Links Alex Edmans' website: https://alexedmans.com/ Alex Edmans on LinkedIn: https://www.linkedin.com/in/aedmans/ The Madness of Markets: https://www.penguinrandomhouse.com/books/821903/the-madness-of-markets-by-alex-edmans/ Alex's previous appearance on the show — Professor Alex Edmans on Misinformation: https://www.humanriskpodcast.com/professor-alex-edmans-on-misinformation/ AI-Generated Timestamped Summary [00:00:00] Introduction — what financial markets can teach us about human behaviour [00:01:45] Why Alex wrote The Madness of Markets and why markets are driven by psychology as well as economics [00:03:15] Markets as a laboratory for human behaviour — if millions of investors can get things wrong, what does that tell us about small groups making decisions? [00:04:40] Three types of mistakes: overreaction, underreaction and focusing on the wrong information [00:06:20] Loss aversion and the sunk cost fallacy — why admitting a previous decision was wrong is so difficult [00:07:20] Combining memorable anecdotes with large-scale evidence, from Isaac Newton to market bubbles [00:08:45] Why highly intelligent and sophisticated investors still make systematic mistakes [00:10:40] Finding signals in unexpected places — why more data isn't necessarily better data [00:12:20] What corporate jets, remote shareholder meetings, CEO photographs and signature sizes might reveal about leadership[ 00:14:00] Information hiding in plain sight and how Alex's collection of unusual academic research became a book [00:17:00] Why more corporate disclosure isn't necessarily helpful — and our preference for quantitative over qualitative information [00:19:30] Creativity, silos and finding connections that other people miss [00:21:00] Football, national mood and the stock market — demonstrating how emotion can affect prices [00:23:00] Recognising our own humanity and why stress and emotion affect even highly experienced decision-makers [00:24:00] AI and investing — what machines can do better and where human qualitative judgement still matters [00:26:30] Why market inefficiencies don't disappear even after researchers reveal them [00:28:00] Knowing there's a bubble but continuing to invest — why being right in the long term can still get you into trouble in the short term [00:30:00] Investment horizons, other people's money and why your objectives determine what counts as a sensible decision [00:31:40] Information overload — why watching markets too closely can make investors worse at investing [00:33:15] How these principles extend beyond financial markets to housing, collectibles and other major decisions [00:35:20] Mergers and acquisitions, investment bankers and the problem of misaligned incentives [00:37:00] How organisations exploit human attention — including why bad news tends to arrive on Friday afternoons [00:39:00] Could changing when and how we work help us notice information that everyone else misses? [00:41:00] How writing the book changed Alex's own investment decisions, from rebalancing tech holdings to paying attention to fees [00:43:00] Why Alex hasn't set up his own investment fund and how he applies behavioural insights to his portfolio [00:46:00] Taking the broader view — why Alex prefers researching, teaching and explaining markets to running money [00:48:00] Why The Madness of Markets was really 22 years in the making [00:50:00] Democratising investing, financial literacy and helping people understand the risks they're taking [00:53:30] Regulation, hidden costs and why making the right information salient may be more useful than simply providing more information [00:55:45] Are markets really crazy — or are they simply an unusually visible example of humans being human? [00:58:00] Why the lessons of the book ultimately go far beyond investing | |||
| Lyndon Nelson & Gavin Stewart on Building Better Regulators | 07 Sep 2026 | 01:23:46 | |
What if understanding regulation could help us spot when politicians are promising the impossible? Regulation sounds simple in theory. Something poses a risk, so we create rules and a regulator to control it. In practice, things get complicated very quickly. It's something we all benefit from, but equally can experience as redtape that prevents us from doing what we think we ought to be able to. On this episode, I'm exploring the inner workings of regulation; so whether you are a regulator, a compliance officer, work in a regulated industry or just a member of the public, this'll help you understand what is and isn't possible and why regulation can often seem ineffective or overbearing. Episode summary My guests on this episode are Lyndon Nelson and Gavin Stewart, two highly experienced former financial regulators and authors of Building Better Regulators: The Art of the Impossible. Regulators are expected to protect consumers, maintain stability, encourage competition, support innovation and increasingly promote economic growth. The problem is that those objectives don't always point in the same direction. As Lyndon and Gavin explain, making trade-offs is part of regulation; pretending those trade-offs don't exist is where things become problematic. In our conversation, we explore the tension between rules and principles, why firms don't always respond to regulation in the way regulators expect, and how enforcement involves choices about which cases not to pursue. We also look at regulatory perimeters, the hidden costs of collecting data, and why having more information doesn't necessarily lead to better regulation. We also discuss AI and crypto, behavioural science, consumer protection, international regulation, the temptation to fight the last war, and why regulators need imagination as well as analysis. Ultimately, this is a conversation about regulation as a human system — shaped by incentives, politics, judgement, uncertainty and the behaviour of both regulators and the regulated. Guest bios Lyndon Nelson spent 33 years at the Bank of England, much of it working in regulation, and ultimately became Deputy CEO of the Prudential Regulation Authority (PRA). Since leaving the Bank, he has worked with organisations including London Business School and the International Monetary Fund. Gavin Stewart began his career as a banking supervisor at the Bank of England before moving to the Financial Services Authority (FSA), where he held a variety of senior roles. He later became Chief Risk Officer at the Financial Conduct Authority (FCA) and subsequently worked in the private sector.Together, they are the authors of Building Better Regulators: The Art of the Impossible, a book designed to help regulators — and those who interact with them — better understand the practical realities of regulation. Links
AI-Generated Timestamped Summary 00:00 Why regulation matters — and the trade-offs politicians often prefer not to acknowledge 03:00 Meet Lyndon Nelson and Gavin Stewart 05:00 Why they wrote the book — and why regulation is so badly understood 07:00 The impossible mandates politicians give regulators 10:00 Primary objectives, secondary objectives and the problem of “have regards” 14:00 Why understanding regulatory failure doesn’t mean letting regulators off the hook 18:00 Regulation as a fundamentally human and behavioural endeavour 21:00 How firms respond to, interpret and game regulation 22:00 Rules vs principles — the impossible search for certainty and flexibility 28:00 Enforcement: what happens when regulators have more cases than resources 31:00 Choosing whom to enforce against — severity, coverage and the “splash test” 34:00 Who are rules really written for — the compliant, the gamers or the criminals? 38:00 The regulatory perimeter — and why technology makes boundaries increasingly difficult 44:00 BCCI, Barings, Wirecard and FTX: the challenge of regulating across borders 48:00 Why more regulatory data doesn’t necessarily produce better regulation 59:00 The “Maginot Line” problem: regulating to prevent the last crisis rather than the next one 01:01:00 Failure of imagination, stress testing and learning to think the unthinkable 01:04:00 Accountability regimes, senior managers and regulation as an ongoing experiment 01:09:00 The industry that interprets regulation — and the strange business of regulatory “Kremlinology” 01:13:00 Who should work for regulators — career regulators, industry secondees and the value of both 01:17:00 Should regulators be better at following the standards they impose on others? 01:19:00 What “risk-based regulation” actually means — and why regulators struggle to admit they have a risk appetite 01:22:00 Why better public debate about regulation matters — and final thoughts on the book. | |||
| Roger Dooley on The Persuasion Engine | 01 Sep 2026 | 00:59:33 | |
What if AI could help us understand people better, rather than simply replacing what humans do? Episode summary How can we use AI to become better at persuasion, communication and understanding human behaviour? My guest on this episode is Roger Dooley, author of The Persuasion Engine, a new book exploring what happens when behavioural science meets rapidly evolving technology. Roger argues that tools once available only to large organisations — from behavioural science expertise to eye-tracking — are becoming accessible to almost anyone. We explore how AI can act as a personal “nudge unit”, helping us apply ideas from behavioural science, test communications and understand how different audiences might respond.We also discuss why simply asking an AI for an answer isn't enough, how to push LLMs beyond predictable responses, and why human judgement remains essential. Roger introduces his idea of a “60-second audit” — using AI to identify how communications might be misunderstood or backfire before we send them.Along the way, we talk about Cialdini, cognitive biases, invisible calls-to-action, board papers, cultural disasters, AI collaborators, rally driving, long division and why the best analogy for AI might be a power tool rather than a replacement for human thinking. Guest bio Roger Dooley is an author, speaker and behavioural science expert who has spent years exploring a deceptively simple question: why do people do what they do? His latest book, The Persuasion Engine (Wiley, 2026), looks at what happens when behavioural science meets AI — and how tools once available only to big companies with big budgets are now becoming accessible to almost anyone.Roger is also the author of Friction, named a Top 3 Management Book by PwC’s strategy+business, and Brainfluence, which has been published in 11 languages. He brings an unusually practical perspective to the subject. Roger co-founded College Confidential and today he combines that entrepreneurial experience with behavioural science in his writing, speaking and teaching.He is a lecturer at McCombs Business School, a Forbes contributor and host of the Brainfluence podcast — and his work focuses on helping organisations understand people better, remove unnecessary friction and communicate in ways that actually work. AI-Generated Timestamped Summary 00:00 — What if AI could be your behavioural scientist? 05:00 — Cialdini, behavioural science and why people don’t know why they decide 10:00 — Eye-tracking, attention and what people actually notice 15:00 — Making important information more visible 20:00 — Board reports, visual hierarchy and designing for human attention 25:00 — Better prompting and getting AI beyond obvious answers 30:00 — What happens to human expertise when AI knows the theory? 35:00 — Reactance, unintended consequences and communications that backfire 40:00 — Cultural context, reputation and Roger’s “60-second audit” 45:00 — Using AI to become better at understanding other audiences 50:00 — Roger’s lifelong interest in technology and what comes next 55:00 — Cognitive offloading, critical judgement and rally driving 57:00 — Why AI is best thought of as a power tool Links to topics discussed
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| Annie Wagstaff on The Joy of Curiosity | 23 Aug 2026 | 01:00:33 | |
What’s the last thing you learned simply because you wanted to know? Episode summary Why do we feel the need to justify what we learn? My guest on this episode is Annie Wagstaff, a musician and composer whose career has taken her around the world touring with Take That and into writing music for advertising. But alongside her work in music, Annie has developed another passion: learning about whatever happens to make her curious.That could be vine tomatoes, animals, colour, knots, the human body, or simply something she notices while walking through a supermarket. Annie shares what she discovers on social media, not because the knowledge necessarily has an obvious purpose, but because she finds it interesting. And that raises a fascinating question: what happens to the natural curiosity we have as children as we become adults?In our conversation, we explore creativity and constraints, sonic branding, why children pick up stones while adults tell them to put them down, the pleasure of knowing a little about a lot, short attention spans and hyperfocus, authenticity in an age of AI, and why learning something without knowing what you’re going to do with it might be exactly the point.We also talk about Take That, vine tomatoes, staring at flowers, doomscrolling, notebooks, knots and sailing — the kind of eclectic mix that an episode about curiosity really ought to contain. Guest bio Annie Wagstaff is a London-based guitarist, musician and composer.She has worked as a session musician, toured internationally with Take That, and composes music for advertising and other commercial projects. Earlier in her career, Annie also released her own music and built a large following online through her guitar playing.More recently, she has used her social channels to share the things she learns simply because they interest her — turning subjects ranging from science and animals to everyday observations into short, accessible explorations of curiosity. AI-Generated Timestamped Summary 00:00 — Why curiosity matters 05:00 — Touring the world with Take That 10:00 — Writing music for advertising 15:00 — Sonic branding and the power of sound 17:00 — From “Guitar Girl” to curiosity creator 22:00 — Vine tomatoes and unexpected rabbit holes 25:00 — Why children are naturally curious 34:00 — Flowers, distraction and noticing the world 38:00 — Becoming a “knowledge butterfly” 45:00 — Authenticity, social media and AI 50:00 — Why does knowledge need a purpose? 55:00 — Rediscovering curiosity — from five minutes to sailing Links
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| Paul Craven on Living With Uncertainty | 15 Aug 2026 | 00:51:22 | |
What happens when someone who spends his life thinking about risk, decision-making and human behaviour is confronted with an uncertainty he simply can’t control? Episode summary My guest is Paul Craven, a behavioural scientist, former investment professional, magician and keynote speaker, and one of my favourite people to talk to. When we sat down to record this episode, I noticed that Paul’s voice sounded different. His explanation — that he had recently been diagnosed with oral cancer — took our conversation in an unexpected and deeply personal direction.We explore what his experience has taught him about uncertainty, why he deliberately chose not to Google his diagnosis, and the difference between having information and having useful information. From there, we explore luck and skill, decision and gratitude journals, relationships versus transactions, the dangers of binary thinking, and why sometimes the best thing you can do when you’re in a bad mood is go for a walk in the rain. It’s a conversation about behavioural science, but also about perspective, paying attention and what we discover about ourselves when life doesn’t go according to plan. Key themes
Paul is a behavioural scientist, keynote speaker and former investment professional who brings together insights from psychology, behavioural science, finance and magic to explore how people really think and make decisions. Links
Solo: Paul Craven on Magic, Money & The Mind With Gerald Ashley: Gerald Ashley & Paul Craven on Statistics, Spreadsheets & Scam Artistsand Paul Craven & Gerald Ashley on Context, Consequences & Changeability With Rory Sutherland: Rory Sutherland & Paul Craven on Alchemy & Magic and Paul Craven & Rory Sutherland on Magic & Alchemy With Rory Sutherland & Gerald Ashley at Abbey Road https://www.humanriskpodcast.com/rory-sutherland-gerald-ashley-paul-craven-at-abbey-road-part-one/ Timestamped summary 00:00 — Introduction 01:35 — Paul’s diagnosis and living with uncertainty Paul reveals his cancer diagnosis and reflects on why not knowing can sometimes be harder than receiving difficult news. 07:00 — Medicine, empathy and different perspectives What Paul’s experience of the NHS taught him about communication, multidisciplinary thinking and the importance of context. 10:00 — Appreciating life, stories and walking in the rain From Iain McGilchrist and Martin Shaw to Rowan Williams’ wonderfully simple advice for dealing with a bad mood. 17:10 — Reframing, Chameleon Thinking and “All shall be well” Why changing perspective can help us navigate difficult circumstances — including Paul’s own illness. 25:45 — Why Paul chose not to Google his cancer The risks of searching without context, what AI adds to the problem, and why life rarely provides simple binary answers. 31:20 — Luck, skill and keeping journals What investment management can teach us about hindsight, decision quality and the value of both decision and gratitude journals. 37:20 — Relationships, transactions and the limits of efficiency Why trust and relationships matter, and what can be lost when we optimise purely for efficiency. 43:25 — Authenticity, AI and Chesterton’s Fence The value of individuality in an AI-mediated world and why we should understand what we’re discarding before we replace it. 47:10 — Wisdom under every rock Paul brings together the themes of reframing, curiosity and learning from different perspectives. 49:10 — An update on Paul Christian shares encouraging news following Paul’s surgery and looks forward to welcoming him back to the show. | |||
| Benji Wilson on why we rate everything | 08 Aug 2026 | 01:04:29 | |
Why do we rate everything and why do we do so on a scale of one to five stars? What happens when systems designed to help us make better choices start influencing our behaviour in ways we don’t necessarily notice? Episode Summary My guest is Benji Wilson, a journalist, TV critic and author of Rate This Book. Benji’s day job involves rating other people’s work, but when his children pointed out that Rotten Tomatoes was also rating him, it prompted him to investigate the ratings culture that surrounds us. In our conversation, we explore where ratings came from, why the five-star system became dominant and the psychology that makes us pay attention to the opinions of people we’ve never met. We discuss social proof and the wisdom of crowds, why we often use ratings to avoid making bad decisions rather than to identify the very best option, and what happens when reviews are fake, manipulated or simply unfair. We also explore the consequences of moving from rating products and services to rating people, including Uber drivers, hospitality workers and doctors, and why a single negative review can have significant consequences.Benji also explains how ratings might have applications in places we wouldn’t necessarily expect, including workplace appraisals and even democracy, where alternative voting systems use ratings to allow people to express more nuanced preferences. And, appropriately for someone who has written a book called Rate This Book, we discuss what it feels like when the ratings are turned back on you — including why an anonymous three-star review might actually be more useful than a perfect five-star score. Guest Profile Benji is a journalist, author and TV critic. His book, Rate This Book, explores how ratings and reviews came to dominate modern life, the psychology that makes them work and what happens when the systems designed to help us make choices begin shaping those choices themselves. Links
00:00 — Introduction: why we rate everything 01:45 — Benji’s life as a TV critic and discovering that Rotten Tomatoes was also rating him. 03:30 — Where ratings came from, from our instinct to rank things to the emergence of star ratings. 08:30 — The psychology of ratings: prospect theory, avoiding bad decisions and why we rely on other people’s opinions. 10:15 — Why five stars became the dominant rating system. 16:00 — Experts versus crowds, social proof and why thousands of reviews can feel so persuasive. 20:00 — Fake reviews, manipulated ratings and why critical thinking still matters. 25:00 — What happens when we move from rating products to rating people — and the real-world consequences of negative reviews. 29:30 — Reputation management, review blackmail and whether ratings platforms need greater regulation. 33:30 — Ratings and democracy: could STAR voting offer a less binary way of choosing politicians?38:30 — Workplace appraisals, reciprocal ratings and what happens when a numerical score overwhelms everything else. 43:00 — Uber and how our relationship with rating systems changes over time. 44:30 — What it feels like to have Rate This Book rated — including Benji’s mysterious three-star review. 47:30 — Why three stars may be our most natural — and least useful — rating. 52:30 — How writing the book changed Benji’s own behaviour and why trusted personal recommendations can beat aggregated reviews. 56:30 — Why companies really want our ratings and the commercial incentives behind endless requests for feedback. 01:01:00 — Amazon Vine, gamification and how rating systems can influence the people doing the rating. 01:02:30 — Where to find Benji and Rate This Book, plus the inevitable invitation to rate both the book and the podcast. | |||
| Mark Heywood on The Stories We Tell About Ourselves | 02 Aug 2026 | 01:21:55 | |
What parts of yourself have you learned to hide in order to be taken seriously? My guest on this episode is Mark Heywood, a friend of the show, returning guest and someone I've collaborated with on a number of projects. Episode Summary & Guest Profile Mark has spent more than twenty years working in crisis management and operational resilience, while simultaneously building a successful career as a bestselling novelist, screenwriter and, more recently, stand-up comedian. On the morning we recorded this conversation, Mark published an article marking his fifty-first birthday. In it, he reflected on the pressure many of us feel to present only one version of ourselves professionally, arguing that his creative and corporate lives were never really separate. As he puts it, they were 'not two jobs, but one obsession wearing two different lanyards.' That simple idea becomes the starting point for a much wider discussion about the stories we tell ourselves, and the stories organisations tell themselves. Along the way we explore:
AI-Generated Timestamped Summary 00:00 – Why do we hide parts of ourselves to be taken seriously? 03:40 – Mark explains why he stopped separating his creative and corporate identities. 08:00 – Which hobbies and outside interests are considered professionally acceptable—and why? 10:30 – Job interviews, authenticity and bringing your whole self to work. 16:00 – Jeremy King on why behaviour matters more than dress codes. 19:00 – Rachel Heyhoe Flint, the MCC and what institutional rules reveal about culture. 23:00 – Why stories influence behaviour more effectively than rules. 24:00 – The Trojan Horse and using films to teach cybersecurity and resilience. 29:00 – The Titanic as a lesson in organisational resilience rather than maritime history. 32:00 – Conduct versus outcomes: why testing matters more than compliance. 36:00 – Using stories and popular culture to make risk real. 38:00 – Noah's Ark, history and the enduring power of storytelling. 40:30 – CrowdStrike, PPE and why organisations keep repeating the same mistakes. 46:00 – Stories aren't predictions—they're a way of exploring possibility. 49:00 – A ransomware exercise and the danger of relying on fixed policies. 52:00 – Returning to the Titanic: preparing for the inquiry before the crisis. 55:00 – Thinking like an attacker and challenging assumptions about cyber risk. 58:00 – Taylor Swift, insurance and why seemingly ordinary data can become highly sensitive. 1:02:00 – The idea of "risk inflation" and why yesterday's rules aren't enough. 1:10:00 – Why memorable stories change behaviour more effectively than realistic scenarios. 1:15:00 – Reverse stress testing and imagining what could really break an organisation. 1:20:00 – RAG ratings, reporting and the danger of looking resilient instead of being resilient. 1:23:00 – Final reflections on creativity, identity and why being more than one thing is a strength. | |||
| Gill Kernick on Grenfell - the disaster we still haven't learned from | 21 Jul 2026 | 00:57:48 | |
When something goes badly wrong, we investigate it. Reports are written. Recommendations are made. Lessons are identified. But do we actually learn them? Episode Summary Returning to the show, Gill Kernick joins me to discuss the substantially revised second edition of her book about the Grenfell Tower disaster, following the publication of the Grenfell Inquiry's final report. Gill has a unique perspective on Grenfell. She lived on the 21st floor of the tower before moving out three years before the fire. Professionally, she has spent decades helping organisations in high-hazard industries understand leadership, safety and major accidents. When Gill first appeared on the podcast, the Inquiry was still underway. Seven years later, its conclusions have revealed an even more disturbing picture—not of one catastrophic mistake, but of systemic failure involving government, regulators, manufacturers, certification bodies and the construction industry. But this episode isn't just about Grenfell. It's about why organisations struggle to learn from failure, why compliance isn't the same as understanding, why we crave simple explanations for complex problems, and why genuine learning is much harder than writing another report. If you haven't already listened to Gill's previous appearances on the podcast, I'd strongly recommend doing so. Together, the conversations chart how understanding evolves as new evidence emerges. What you'll learn In this episode In a wide-ranging discussion, we explore:
00:00 – Do we really learn lessons from disasters? 02:45 – Gill's personal connection to Grenfell Tower 05:15 – Why the second edition became necessary after the Inquiry 06:30 – The Inquiry's most shocking findings 10:00 – When regulators knew the risks—but failed to act 12:00 – Implicit trust and why we rely on systems we don't understand 13:00 – Deregulation and the unintended consequences of political narratives 17:00 – Compliance versus understanding the intent behind regulation 20:00 – Why regulations struggle to keep pace with technology and complexity 24:00 – Hope as an act of resistance 25:00 – Why we don't actually learn lessons 27:00 – Is a seven-year inquiry too long? 33:00 – Why "post-Grenfell" reforms miss the real point 37:00 – Communities of grief and change 39:00 – Why Gill rewrote the book instead of writing a new one 44:00 – How the experience changed Gill's own thinking 50:00 – Speaking up in ways that actually get heard 53:30 – Practical advice for learning in complex systems 55:00 – "Lessons learning" instead of "lessons learned" 59:00 – Final reflections Links Gill's website, The Grenfell Enquirer Her book 'Catastrophe & Systemic Change' Gill's LinkedIn: Her previous show appearances
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| Anna Rössler on Finding Your Voice — Online, On Stage and At Work | 05 Jul 2026 | 01:01:12 | |
What does jazz singing have to do with LinkedIn? More than you might think. This week's guest, Anna Rössler, has built a career helping senior leaders find their voice online while simultaneously developing her own as a singer-songwriter. Rather than separating her professional and creative identities, Anna has found a way to bring them together, and in doing so offers some valuable lessons about authenticity, confidence and human connection. We explore why so much online content feels performative, how AI is changing the way we communicate, and why the best personal brands aren't really about branding at all. Along the way we discuss experimentation, creativity, stage fright, networking, and the importance of building a life around the things that genuinely energise you. Whether you're trying to communicate more effectively at work, build a presence online, or simply find more balance between your career and your passions, there's plenty to take away from this conversation. Episode Summary On this episode, we discuss:
Anna Rössler is a marketing and LinkedIn specialist who helps organisations and senior leaders communicate more effectively through content and personal branding. Alongside her marketing career, she's an accomplished jazz and pop vocalist, songwriter and performer. Her work sits at the intersection of communication, creativity and authenticity, helping people find a voice that genuinely sounds like them—whether they're posting on LinkedIn or performing on stage. Follow Anna on LinkedIn and on her personal website. | |||
| David Grosse on The Unconvention | 25 Jun 2026 | 00:48:41 | |
What happens when two people who spend their careers thinking about human behaviour meet in a London pub and start complaining about conferences? Apparently, they decide to organise one. Episode Summary In this episode I'm joined by David Grosse, founder of behavioural risk advisory firm Behavor, to talk about The Unconvention, an event we're creating together that aims to rethink how conversations about risk, culture and human behaviour actually happen. But this isn't just an episode about an event. David and I explore why organisations continue to treat behavioural risk as a niche topic, despite human decision-making sitting at the heart of almost every organisational failure. We discuss why so many conferences on culture and conduct feel formulaic, why measuring culture through board packs can miss the point entirely, and why stories often reveal far more than statistics ever can. Along the way we touch on Silicon Valley Bank, Plato's Cave, behavioural science, organisational culture, productive discomfort, and why the best events might leave you with fewer certainties than when you arrived. If you're curious about The Unconvention, or simply interested in why we think there has to be a better way to have these conversations, I hope you'll enjoy listening. Links
00:00 – Christian introduces the episode and explains how a conversation in a London pub led to the creation of The Unconvention. 02:20 – David shares his journey from chartered accountant and banker to behavioural risk specialist, and explains why human behaviour became the focus of his work. 05:30 – Why behavioural risk still isn't taken as seriously as other forms of risk, despite sitting behind so many organisational failures. 11:30 – Christian and David discuss what's wrong with many industry conferences, from scripted panels to sponsor-led agendas, and why they rarely change anyone's thinking. 18:00 – The conversation turns to culture, governance and why dashboards and board packs can never fully capture human behaviour. 24:30 – Stories, rather than statistics alone, often provide the richest insights into how organisations really work. 29:00 – The origins of The Unconvention and the principles behind creating an event that deliberately breaks with conference convention 35:30 – Why attendees are being invited to help shape the event, and how behavioural thinking has influenced everything from the format to the ticketing model. 42:00 – Christian and David discuss what they hope participants will take away: curiosity, productive discomfort and conversations that continue long after the event ends. 48:45 – Final details on The Unconvention, where to find David, and the unexpectedly simple story behind the name "Behavor". | |||
| Freewheeling on Human Risk with Thomas Ableman | 11 Jun 2026 | 00:45:27 | |
Why is it so hard to stop people playing vides, music or phone calls out loud on public transport — and what does that tell us about changing human behaviour? Show Summary This episode of The Human Risk Podcast is a little different. It is a cross-cast from The Freewheeling Podcast, hosted by Thomas Ableman, in which I join Thomas to tackle a problem raised by the show's most important listener: his mum. The issue? People using phones, videos, music and speaker calls out loud on trains and buses. What begins as a seemingly small transport etiquette problem quickly becomes a much bigger conversation about social norms, antisocial behaviour, customer experience, incentives, enforcement and the limits of signage. In our discussion, we explore why simply telling people to stop may not work, how reactance can make things worse, and why transport operators need to think more creatively about behaviour change. Along the way, we consider quiet carriages, “electronic entertainment carriages”, cheap headphones, better-targeted messaging, staff intervention, social media campaigns and the wider question of whether public transport operators are responsible for the behaviour of the humans they carry. The Freewheeling Podcast The Freewheeling Podcast is a show for transport change-makers. It explores how we can move forwards faster, bringing listeners fresh voices, new ideas and unconventional thinking. While it has a strong focus on transport and mobility, the show also ranges into entrepreneurship, politics, public policy, cities and how systems can be designed to work better for the people who use them. Links The Freewheeling Podcast - https://www.freewheeling.info/the-freewheeling-podcast Thomas on LinkedIn - https://www.linkedin.com/in/thomasableman/ | |||
| Jill Wick on The Human Side of Cybersecurity | 30 May 2026 | 01:03:16 | |
What if the best way to improve cybersecurity — or any other form of human risk — wasn't another policy, training course, or piece of technology, but a board game? That's the kind of question my guest, Jill Wick, loves asking. Episode Summary Jill is a cybersecurity awareness consultant, business psychologist, podcaster, and author. Her work sits at the intersection of psychology, marketing, behavioural science, and cybersecurity, and she is passionate about helping organisations understand that security is fundamentally a human challenge, not simply a technical one. Drawing on her experience in fraud prevention and her academic background in business psychology, Jill explains why traditional approaches to awareness often fail, why experimentation matters, and how a simple Snakes and Ladders-inspired game can create meaningful conversations about risk and decision-making. The discussion ranges far beyond cybersecurity. We explore creativity, curiosity, communication, organisational culture, social media, learning, and the challenge of measuring success when the outcome you're seeking is something that doesn't happen. Key Topics In this episode, we discuss:
Jill Wick is a cybersecurity awareness consultant, business psychologist, author, and podcast host who specialises in the human side of cybersecurity. Drawing on a background in fraud prevention and behavioural science, she helps organisations build stronger security cultures through creative, engaging approaches that go beyond traditional training and compliance. Known for her innovative use of games, psychology, and marketing techniques, Jill is a passionate advocate for making cybersecurity awareness more human, effective, and enjoyable Links Jill's LinkedIn profile - https://www.linkedin.com/in/jill-wick/ Jill's website - https://www.jillwick.com/ Cyber & Psych, Jill's podcast - https://open.spotify.com/show/5uteiqHvCTGCVtCsKCzGJ6?si=322ef51fd6a3423c&nd=1&dlsi=c6d8309550784df9 Security-Awareness-Tools, Jill's book - https://www.isbn.de/buch/9783658511111/security-awareness-tools AI-Generated Timestamped Outline
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| Tobias Sturesson: from cult to corporate culture | 23 May 2026 | 01:08:08 | |
What can businesses learn from cults? It might sound like an uncomfortable comparison: one involves strategy meetings, values statements and quarterly targets; the other manipulation, charismatic leaders and extreme behaviour. But perhaps the distinction isn't as clear as we'd like to think. Both create identities and shared beliefs. Both shape how people think and behave. And both can evolve gradually in ways that are hard to recognise from the inside. Unhealthy cultures rarely appear overnight. Small compromises become normal, difficult questions become harder to ask, and behaviours that once felt uncomfortable slowly become accepted. Episode Overview On this episode, I'm joined by Tobias Sturesson, culture advisor and author of You Can Culture, whose understanding of organisational culture comes not from business school, but from a deeply personal experience growing up inside a religious community that gradually evolved into a cult. Drawing on his own story — and his work helping organisations create healthier cultures — Tobias explains why good people can become part of unhealthy systems, why speaking up is often far harder than leaders realise, and why culture is shaped far less by mission statements than by the everyday behaviours people learn to accept. We also explore:
Tobias is a culture advisor, speaker and author focused on helping organisations build healthier cultures and develop more responsible leadership practices. His work combines personal experience with research and practical interventions designed to help organisations identify and address the root causes that undermine cultural health. He is the author of You Can Culture: Transformative Leadership Habits for a Thriving Workplace, Positive Impact and Lasting Success. Links Tobias on LinkedIn – https://www.linkedin.com/in/tobiassturesson/ Heart Management - https://www.heartmanagement.org/ Tobias' Book: You Can Culture – https://youcanculture.com/ AI-Generated Timestamped Summary 00:00 — Introduction: What can cults teach us about culture? 03:00 — Tobias's story of growing up inside a community that became a cult 08:30 — How unhealthy environments evolve gradually 11:00 — Why leaving can be harder than joining 13:00 — The importance of people who help without judging 16:00 — Turning personal experience into professional purpose 19:00 — Why organisations often misunderstand their own problems 23:00 — Humility as a leadership strength 26:00 — The tension between expertise and curiosity 29:00 — Why business systems often reward the wrong behaviours 33:00 — The importance of listening and asking better questions 38:00 — Why reflection matters in fast-moving environments 42:00 — Culture as everyday conversations and habits 45:00 — Leadership signals and behavioural norms 49:00 — Building healthier cultures through leadership habits 53:00 — Why changing culture is difficult but necessary 56:00 — Creating a movement for healthier leadership | |||
| Will Tarrant on Service: Closing the gap between brand promise and reality | 08 May 2026 | 01:00:59 | |
What makes great service? It’s one of those things we instantly recognise when we experience it, but struggle to define. And while organisations spend huge amounts of time trying to design seamless customer experiences, the reality is that service doesn’t happen in strategy documents or training manuals. It happens in real time, between real people, in messy and unpredictable situations where eventually the playbook runs out. Episode Overview In this episode, Christian is joined by Will Tarrant, CEO of Freeman Group, who focus on helping organisations close the gap between what they promise customers and what actually gets delivered in reality. Drawing on decades of experience across hospitality, aviation, healthcare and destinations, Will explains why compliance-based training can sometimes increase hidden risk, why empowerment without judgment can quickly become chaos, and why the real differentiator in service is rarely the process itself — it’s the human response when something unexpected happens. Along the way, the conversation explores:
Although framed around hospitality and customer service, this episode is really about something much broader: how humans make decisions when the script no longer applies. Guest Profile - Will Tarrant Will Tarrant is the CEO of Freeman Group, a consultancy that helps organisations design and deliver service cultures that align operational reality with brand promise. The company works globally across hospitality, aviation, healthcare, retail and tourism destinations. LinksWill on LinkedIn - https://www.linkedin.com/in/willtarrant/ Freeman Group website - https://freemangroupsolutions.com/ AI-Generated Timestamped Summary
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| Dr Carissa Véliz on Prophecy | 25 Apr 2026 | 01:02:31 | |
What if prediction isn’t about knowing the future, but controlling it? On this episode, I'm joined by a leading thinker on digital ethics, privacy and technology to explore the idea of prophecy. Episode Summary My guest is Dr Carissa Véliz and in our discussion, we talk about humanity’s long-standing obsession with predicting what comes next, and why today’s algorithms may be the most powerful (and dangerous) prophets we’ve ever created. From ancient oracles and court astrologers to modern AI systems and tech executives, we explore how prediction has always been less about knowledge and more about power. What becomes clear is that while the tools have changed, the underlying dynamics haven’t. We still crave certainty, we still look for authority, and we’re still willing to trust those who claim to see the future. The difference now is scale: predictive technologies don’t just forecast behaviour; they shape it. And the more accurate they appear, the less likely we are to question them. We then explore responsibility. If prediction influences reality, then our willingness to accept it matters. This episode is a reminder that the future isn’t something that simply happens to us, but something we’re actively participating in, whether we realise it or not. Guest Bio Dr Carissa Véliz is Associate Professor of Philosophy at the Institute for Ethics in AI and a Fellow at Hertford College at the University of Oxford. She is a leading thinker on digital ethics, privacy, and technology. She is the author of several books including her latest release 'Prophecy: Prediction, Power and the Fight for the Future, from Ancient Oracles to AI' and 'Privacy Is Power: Why and How You Should Take Back Control of Your Data ' Her work explores how data, AI, and predictive systems reshape society—often in ways that are invisible but deeply consequential. Drawing on philosophy, history, and real-world systems, she examines how power operates through technology and what individuals and institutions can do to resist it. AI-Generated TImestamped Summary
Carissa's website - https://www.carissaveliz.com/ Her new book, Prophecy - https://www.carissaveliz.com/prophecy Her previous book Privacy Is Power - https://www.carissaveliz.com/books Carissa's faculty page - https://www.oxford-aiethics.ox.ac.uk/dr-carissa-veliz Carissa on LinkedIn - https://www.linkedin.com/in/carissa-v%C3%A9liz-a5781555/ | |||
| Dr C Thi Nguyen on How to stop playing someone else's game | 12 Apr 2026 | 01:08:38 | |
We like to think we choose what matters. But what if the goals we’re chasing… aren’t actually ours? Episode Summary My guest on this episode is Dr. C. Thi Nguyen, philosopher and author of The Score: How to Stop Playing Somebody Else’s Game, a book about how metrics, scoring systems, and “games” shape our behaviour—often without us realising it. Thi explains how his work on games led him to a deeper question: why do scoring systems make games feel meaningful, but make real life feel distorted? The answer lies in how metrics redefine success—quietly shifting us from what we care about to what we can measure. In a wide-ranging discussion, we explore the idea of “value capture”, why institutions rely on simplified proxies, and how the very features that make metrics useful also make them dangerous. We also discuss expertise, transparency, gamification, and why removing metrics altogether doesn’t solve the problem. This is a conversation about control: who sets the rules, who keeps score, and what happens when we stop questioning the game we’re playing. Guest Bio Dr. C. Thi Nguyen is a philosopher whose work explores how games, metrics, and social systems shape human behaviour and values. A professor of philosophy at the University of Utah, his research sits at the intersection of ethics, decision-making, and the philosophy of agency, with a particular focus on how the structures around us influence what we care about and how we act. Alongside his academic work, Thi is also a keen gamer, rock climber, and cook; interests that inform his thinking about play, challenge, and the richness of human experience beyond what can be easily measured. AI-Generated Timestamped Summary 00:00 – Introduction: games, metrics, and meaning 03:00 – How Thi came to study games and philosophy 07:00 – What games are (and why they matter) 10:00 – Achievement vs striving play 13:00 – Cheating and misunderstanding the point of games 16:00 – Games, struggle, and meaningful activity 18:00 – Cooking, recipes, and rules 22:00 – Metrics as simplified rule systems 25:00 – Value capture and how metrics reshape goals 29:00 – Why institutions rely on measurement 32:00 – Quantification and loss of context 36:00 – Rules, algorithms, and expertise 40:00 – Standardisation and the cost of consistency 43:00 – Transparency, trust, and unintended consequences 47:00 – Metrics and the loss of expert judgment 50:00 – Ungrading and the limits of removing metrics 54:00 – Designing better scoring systems 58:00 – Gamification and why it misses the point 01:02:00 – Choosing your own game 01:06:00 – Final reflections and closing Relevant Links Thi’s personal website – https://objectionable.net/ His faculty page - https://profiles.faculty.utah.edu/u6021584 The Score: How to Stop Playing Someone Else’s Game - https://www.penguin.co.uk/books/457380/the-score-by-nguyen-c-thi/9780241653975 Thi on Bluesky – https://bsky.app/profile/add-hawk.bsky.social | |||
| Phil Dobson on Cognitive Leadership | 04 Apr 2026 | 01:09:30 | |
We tend to assume that if we’re working hard, we’re working well. But what if that isn’t true? Episode Summary My guest on this episode is Phil Dobson, author of The Brain Book and founder of Brain Workshops, about what he calls 'cognitive leadership': using neuroscience and psychology to help people sustain performance, think more clearly, and navigate uncertainty. Phil explains how a broken ankle led him from music and sales into hypnotherapy, neuroscience, and leadership development, and why he believes most of us are never properly taught how our brains actually work. In a wide-ranging discussion, we explore the difference between productivity and effectiveness, why attention may be our most valuable asset, and how modern working life often undermines flow, creativity, and good decision-making. We also discuss stress, workload, digital distraction, the limits of measurement, and what organisations get wrong when they try to manage people as if more time always equals more value. Discover how leaders can create better conditions for thinking, resilience, creativity, and change; and why understanding the human brain matters far beyond the workplace. Episode Summaruy
00:00 — Introduction: busyness vs effectiveness 02:00 — Phil’s journey into cognitive leadership 07:00 — Productivity vs effectiveness (and the 80/20 shift) 12:00 — Experimentation, habits, and fulfilment 17:00 — Flow, focus, and attention under pressure 22:00 — Attention as a critical (and under threat) asset 27:00 — Why knowing isn’t the same as doing 31:00 — Rethinking productivity: energy, creativity, and insight 36:00 — The neuroscience of better thinking (default mode network) 40:00 — Measurement, management, and leadership challenges 45:00 — Human performance beyond the workplace 50:00 — Human error, decision-making, and risk 55:00 — Evolving work: shorter weeks and smarter working 58:00 — Leading change with a brain-based approach 01:03:00 — Final reflections and closing Relevant Links Phil's website - https://phildobson.com/ Brain Workshops - https://brainworkshops.co.uk/ Phil on LinkedIn - https://www.linkedin.com/in/brainworkshops/ The Brain Book - https://www.amazon.com/Brain-Book-Smarter-Concise-Advice/dp/1910649732 | |||
| Professor Mark Stoyle on The Western Rising of 1549 | 22 Mar 2026 | 01:04:34 | |
What lessons does a religious protest that led to an uprising in 1549 have to do with human risk? At first glance, not very much. It’s easy to see it as a distant historical event — something about religion, kings, and a very different world. But as my guest, Professor Mark Stoyle explains, the Western Rising of 1549 is far more than that. It’s a powerful example of what happens when authority imposes change without understanding how people will react. Episode Summary This episode started on a train journey to Exeter, where I was due to give a talk. Looking for a local story to make my presentation more relevant, I stumbled across a battle that had taken place just outside the venue in 1549. The more I read, the clearer it became that this wasn’t just history, it was a case study in compliance, behaviour, and unintended consequences. Guest Profile Mark is a historian and leading expert on what he calls the Western Rising of 1549. In this conversation, we explore how sweeping religious changes imposed by those in power triggered resistance, how small incidents escalated into a major rebellion, and why identity, belief, and emotion played such a critical role. Along the way, we discuss how history is written (and biased), why changing language can provoke outrage rather than acceptance, and what this story reveals about leadership, risk, and human behaviour today. AI-Generated Timestamped Summary 00:00 – Introduction: a compliance failure in 1549 01:00 – The train journey to Exeter 02:00 – Discovering the rebellion 04:00 – Why this is a human risk story 05:15 – Introducing Professor Mark Stoyle 07:30 – Setting the historical context 10:00 – Power, authority, and instability 13:30 – What triggered the rising 17:00 – Why language change caused outrage 22:00 – Early resistance and local incidents 25:00 – The tipping point: violence begins 29:00 – How the rebellion spreads 33:00 – The siege of Exeter 37:00 – How history is written by the victors 41:00 – Crushing the rebellion 45:00 – Cultural consequences and language loss 48:00 – Lessons for today 52:00 – Polarisation and modern parallels 57:00 – Final reflections In this episode we discuss Key Topics
Mark Stoyle is Professor of History at the University of Southampton. He specialises in Tudor rebellions, the English Civil War, and the history of witchcraft. Originally from Devon, his work on the Western Rising of 1549 draws on decades of research and a deep personal connection to the region where these events took place. Links The Western Rising of 1549, Mark's book - https://yalebooks.co.uk/book/9780300276886/the-western-rising-of-1549/ Mark's University of Southampton profile page - https://www.southampton.ac.uk/people/5wyxqy/professor-mark-stoyle Mark's publisher profile: - https://www.worldturnedupsidedown.co.uk/team/mark-stoyle/ | |||
| Jeffrey Ludlow on What A Sign Is... | 14 Mar 2026 | 01:04:52 | |
What exactly is a sign? At first glance, that might sound like a strange question. Signs are everywhere: telling us where to go, what to do, what not to do, and sometimes what might happen if we ignore instructions. But as my guest, Jeffrey Ludlow Saentz explains, signs are much more than bits of information on walls or beside roads. Episode Summary Jeffrey is a signage designer who works on complex buildings and environments around the world — airports, offices, museums, and other places where helping people find their way really matters. He’s also the author of A Sign Is..., a fascinating book exploring the history, meaning, and cultural significance of the signs that shape our everyday behaviour. In this conversation, we explore why good signage is often invisible, how buildings “speak” to us through wayfinding systems, and what signs reveal about power, trust, and human behaviour. Along the way we discuss hacked traffic signs, casino design, airport navigation, and why something as simple as an arrow carries centuries of history. AI-Generated Timestamped Summary 00:00 – Introduction: why signs are more interesting than they first appear 03:00 – How Jeffrey became a signage designer 04:00 – The challenge of helping people navigate complex buildings 07:00 – What actually is a sign? 09:00 – Why “everything can be a sign” 11:00 – The power dynamics behind signage and authority 13:00 – How designers observe signage in the real world 14:30 – Cultural differences in wayfinding and navigation 19:30 – Why Jeffrey wrote A Sign Is.. 22:00 – The fascinating history of fire safety signage 24:00 – Curiosity and the stories hidden behind everyday signs 27:00 – Hacked construction signs and unexpected messages 31:00 – Trust, authority, and information on signs 35:00 – Advertising, nudging, and attention 36:00 – Information overload and competing signals 39:00 – The learned language of signs and symbols 41:00 – Why good signage is “invisible” when it works 43:00 – Airports, trust, and wayfinding design 46:00 – How people become signage designers 47:30 – How casinos, airports, and museums use signs differently 50:00 – The psychology of navigation 54:00 – Why signage can’t work perfectly for everyone 57:00 – Why wayfinding is an art rather than a science 01:02:00 – Jeffrey’s book A Sign Is and where to find it 01:04:00 – What signs might look like in the future In this episode we discuss Key Topics
Jeffrey Ludlow is a signage and wayfinding designer and founder of Point of Reference Studio, a design practice specialising in signage systems, environmental graphics, and branding for public environments. Trained as an architect, Jeffrey’s work sits at the intersection of architecture, graphic design, and behavioural psychology — helping people navigate complex spaces more intuitively. He is the author of A Sign Is, a book exploring the cultural, historical, and behavioural significance of the signs that surround us. Links Jeffrey's book 'A Sign Is...' - https://oroeditions.com/product/a-sign-is Point of Reference, the Madrid-based studio Jeffrey founded - https://pointofreference.studio/ | |||
| Marc Ross on The Art of The Negroni | 07 Mar 2026 | 00:45:44 | |
What Can a Cocktail Teach Us About Curiosity and Creativity? At first glance, documenting Negronis around the world might sound like a frivolous hobby. But could a simple cocktail become a vehicle for curiosity, experimentation and creative thinking? On this episode, I speaks with geopolitical strategist Marc A Ross about an unusual passion project: ordering and documenting Negronis wherever he travels. What began as a casual habit has evolved into a magazine-style project called 50 Negronis, capturing cocktails from elegant bars to chaotic airport lounges. Along the way, the project has revealed something deeper about travel, culture and the value of experimentation. But as the conversation unfolds, it becomes clear this episode isn’t really about cocktails. Instead it’s about how curiosity leads to discovery, why creative side projects matter, and how experimentation can enrich both our professional and personal lives. Curiosity Starts With Small Experiments Marc’s Negroni project began almost accidentally. While travelling frequently for his work as a geopolitical strategist, he started ordering Negronis and photographing them. What made the idea interesting wasn’t a search for the perfect drink. Instead, Marc documented the entire experience — the great cocktails, the mediocre ones, and the truly terrible ones. That curiosity created a lens through which to experience the world differently. Bars became places for conversation, experimentation and discovery, and the project grew into a collection of stories from cities across the globe. Creativity Through Play A key theme of the conversation is the importance of playfulness. Marc deliberately avoids treating the project too seriously. The photos are simple smartphone snapshots, the documentation is intentionally loose, and the goal isn’t perfection. That approach mirrors how many creative projects evolve; by removing the pressure to produce something “definitive,” the project becomes an experiment. And in the process, it becomes easier to create, learn and iterate. Authenticity, Communication and Personality We also explore how side projects can sharpen professional skills. Marc argues that communicators, leaders and even politicians should experiment creatively and share aspects of their personality. Authenticity matters. Whether it’s documenting cocktails, running unconventional events, or experimenting with new formats, people connect more with ideas that feel genuine. Sometimes the most powerful way to communicate is simply to follow an idea that genuinely interests you. AI-Generated Timestamped Summary 00:00 – A cocktail as a conversation starter Introduction; why Negronis might seem like an unusual topic for a podcast about human behaviour and yet… 02:00 – Recording in Sundance, Utah Marc describes the Brigadoon gathering and its focus on conversation rather than traditional conference formats. 04:00 – The origins of the Negroni Marc explains the history of the cocktail and why it remains a classic drink. 07:00 – The “50 Negronis” project A disappointing airport Negroni sparks the idea of documenting the drinks Marc encounters while travelling. 10:00 – Capturing cocktails around the world Marc explains how he photographs the drinks and records the ingredients when possible. 13:00 – Cocktail culture and experimentation They discuss how bartenders experiment with ingredients and create new variations. 18:00 – Why the details don’t matter The project becomes less about recipes and more about stories, places and experiences. 22:00 – Learning through experimentation Christian reflects on how creative side projects can help people learn and explore new ideas. 30:00 – Lessons for communicators and politicians Marc explains why authenticity and personality matter in leadership. 37:00 – Staying curious and having fun The conversation turns to persistence, creativity and the value of pursuing ideas simply because they’re interesting. 42:00 – Where to follow Marc’s work Marc shares details about Brigadoon events and his geopolitical newsletter. Links Caracal Global, Marc’s consultancy and advisory firm - https://www.caracal.global/ Brigadoon, Marc’s series of lovingly curated events - https://www.brigadoon.live/ Marc on LinkedIn - https://www.linkedin.com/in/marcaross/ Marc’s previous appearance on the show - https://www.humanriskpodcast.com/marc-ross-on-communication-strategy/ Sundance Mountain Resort - https://www.sundanceresort.com/ | |||
| Tom & Sue Hardin On Wired On Wall Street | 28 Feb 2026 | 01:15:14 | |
What’s the difference between a mistake… and a bad decision? My guest knows this only too well. Tom Hardin has been on the show several times before. As Tipper X, he wore a wire for the FBI and helped build the largest insider trading investigation in US history. Since then, he has spent nearly a decade speaking to organisations around the world about slippery slopes, rationalisation, and how good people drift into serious trouble. In this episode, he returns to discuss his new book, Wired on Wall Street. The book goes beyond the insider trading case many listeners already know. It explores the ambition, insecurity and desire for status that shaped his early career, and the patterns he only recognised years later when writing it down. For the first time on a podcast, Tom is also joined by his wife, Sue. She played no role in the trades that changed his life, but her life was dramatically altered by them. She reflects on discovering the truth, keeping a secret that wasn’t hers, facing sentencing uncertainty, and what it means to rebuild together. This conversation isn’t really about insider trading; it’s about character. Key Themes
AI-Generated Timestamped Summary 00:00 – More than insider trading Why this conversation is about character — guilt vs shame, mistakes vs bad decisions, and the cost of ethical drift. 02:30 – The story in brief Tom recaps becoming “Tipper X” and helping build the largest insider trading investigation in US history. 03:15 – Why write the book now? After a decade of speaking, Tom explains what finally pushed him to put the full story — childhood, ambition, insecurity — on paper. 08:00 – The deeper pattern From Georgia to the Ivy League to hedge funds: the outsider mindset, status anxiety, and the slippery slope. 16:00 – Small decisions, big consequences Early corner-cutting, rationalisation, and the fraud triangle in action. 26:00 – Resume virtues vs eulogy virtues How Tom’s definition of success changed — and the difference between shame and guilt. 31:00 – A simple test for integrity One question that could replace most Codes of Conduct: Are you willing to be held accountable for this decision? Sue’s Perspective 40:30 – The night she found out Shock, disbelief, and the future collapsing in an instant. 44:00 – Keeping a secret that wasn’t hers White lies, reputational fear, and the strain of silence. 49:00 – Sentencing day Why she insisted on being there — no matter the outcome. 52:30 – Reinvention and resilience Stay-at-home dad years, ultramarathons, and rebuilding a life together. Links Wired on Wall Street: www.tipperx.com/book Tipper X Website: www.tipperx.com Tom's previous appearances on the show: Tom's experience as FBI Informant Tipper X - https://www.humanriskpodcast.com/tom-hardin-on-his-experience/ Turning Crime Into A Calling - https://www.humanriskpodcast.com/tom-hardin-on-turning-a-crime-into-a-calling/ Tom's Substack: https://substack.com/@tipperx Tom on LinkedIn: https://www.linkedin.com/in/tipperx/ | |||
| Charlie Hurst, Tom Noble and Will Sudlow on Flat White or F*ck Off | 22 Feb 2026 | 01:15:39 | |
What happens when someone runs with a business idea they've heard as a thought experiment on a podcast? Can a business have an expletive in its name? And is it possible to run a business that sells a single very specific product? Episode Summary On this episode, I’m joined by Charlie Hurst, Tom Noble and Will Sudlow — the founders of Flat White or F*ck Off*, a coffee brand inspired by a thought experiment by friend of the show,Rory Sutherland. The concept is simple: sell one thing — flat whites — and if you want something else… the answer’s in the name. ⚠️ *Given the name of the business, this episode contains a lot of swearing! Within four months of hearing the idea on Jamie Laing’s Great Company podcast, they’d banded together — having never met but being isnpired to give the business a go — built a brand, grown an audience of tens of thousands, and served 1,500 flat whites in a single day at a London pop-up. Most people would've treated Rory's idea as an interesting thought experiment. But Charlie, Tom and Will decided — with Rory's blessing — to actually build it. In an extended conversation, we explore what it means to:
We discuss why constraint can be liberating, why queues affect perceived quality, how social proof shapes demand, and why narrowing your audience can be more powerful than trying to attract everyone. This isn’t just a story about coffee. It’s about conviction, creative constraint and what happens when you deliberately ignore conventional business wisdom. Guest Bios Charlie Hurst Designer and brand builder. Charlie created the original visual identity for Flat White or F*ck Off after seeing Rory’s idea online. Tom Noble Entrepreneur and digital builder. Tom documented the entire journey in public, helping grow the brand’s audience before a single coffee was sold. Will Sudlow Co-founder of experiential agency The Impossible. Will brought production expertise to turn the idea into a large-scale pop-up event. AI-Generated Timestamped Summary 00:00 – From Thought Experiment to Real Business: why this is more than a coffee story. 03:00 – Hearing Rory’s Idea: how Charlie, Tom and Will discovered the concept and decided to act on it. 08:00 – Building in Public: growing an audience before having a physical product; documenting everything online. 15:00 – One Product Only: why selling just flat whites is a strategic constraint — and a behavioural signal. 25:00 – The Pop-Up Experiment: erving 1,500 coffees in a day; spending £27,000 as a marketing investment. 35:00 – Polarisation & Backlash: criticism, online sceptics and why not being for everyone is the point. 50:00 – Perception, Queues & Behaviour: what they learned about speed, quality signals and social proof. 01:05:00 – Risk, Conviction & Entrepreneurship: why building something in public is both terrifying and liberating. 01:20:00 – What Happens Next: scaling, experimentation and staying true to the core idea. Links Rory on Jamie Laing’s Great Company podcast - https://shows.acast.com/great-company/episodes/rory-sutherland Flat White or F*ck Off - https://flatwhiteorfckoff.com/ Instagram - https://www.instagram.com/flatwhiteorfckoff/ TikTok - https://www.tiktok.com/@flatwhiteorfckoff/ LinkedIn - https://www.linkedin.com/company/flat-white-or-fck-off/ The co-founders Tom on LinkedIn - https://www.linkedin.com/in/thomasnoble1992/ Charlie on LinkedIn - https://www.linkedin.com/in/charlie-hurst-715364150/ Will on LinkedIn - https://www.linkedin.com/in/willsudlow/ Ask The Impossible - https://asktheimpossible.com/ Rory's appearances on this show: https://www.humanriskpodcast.com/rory-sutherland-on-compliance/ https://www.humanriskpodcast.com/rory-sutherland-paul-craven-on-alchemy-magic/ https://www.humanriskpodcast.com/gerald-ashley-rory-sutherland/ https://www.humanriskpodcast.com/rory-sutherland-gerald-ashley-paul-craven-at-abbey-road-part-one/ | |||
| Amy Watson on Violence Against Women & Girls | 15 Feb 2026 | 01:39:52 | |
What if we stopped telling women how to stay safe, and started asking why violence against them keeps happening in the first place? On this episode, I’m joined for a second time, by Amy Watson, the founder of social enterprise HASSL. She’s trying to tackle violence against women and girls at its root. Not with another awareness campaign or safety app. But by building a global movement designed to shift responsibility away from women, and onto society. Overview When Amy first joined the podcast a year ago, we discussed the scale and reality of violence against women. A year on, she returns to talk about what it actually takes to tackle it. In just twelve months, her social enterprise HASSL has grown into a global prevention movement: more than half a million followers, thousands of volunteers across over 120 countries, and campaigns reaching millions of people organically. But this isn’t just a story about social media growth. It’s about culture change. In an extended and wide-ranging disucssion, we explore why laws alone don’t solve systemic problems, why “stay safe” advice can unintentionally reinforce the wrong narrative, and what happens when you apply entrepreneurial thinking to one of society’s most entrenched issues. This is a conversation about scale, backlash, risk and moral ambition, and about what it means to build something that refuses to compromise. Guest Bio - Amy Watson Amy is the founder of HASSL, a global social enterprise tackling harassment at the root. HASSL focuses on prevention — shifting responsibility for violence away from women as individuals and onto the cultural and systemic factors that enable harm. Combining research, education and partnerships, it aims to create scalable, long-term change rather than short-term fixes. In just over a year, HASSL has grown into a global movement with hundreds of thousands of followers and volunteers across more than 120 countries. Amy’s work sits at the intersection of social justice and entrepreneurship, applying business thinking to one of society’s most entrenched problems. AI-Generated Timestamped Summary 00:00 – Intro: From Problem to Action Christian frames this follow-up as a shift from discussing violence against women to exploring what it takes to tackle it in practice. 02:00 – What HASSL Stands For Amy explains HASSL’s prevention-first approach: shifting responsibility away from women and onto culture, systems and male behaviour. 05:00 – Scaling a Social Enterprise Rapid global growth, research-driven strategy, sustainable funding streams and a structured five-stage plan. 08:30 – Education & Engaging Men Launch of free education resources, bystander tools and conversation frameworks designed to invite men into the solution. 16:00 – Entrepreneurship, Risk & Moral Ambition Applying startup thinking to social change; sacrificing financial ambition for impact; long-term vision over quick wins. 35:00 – Values, Independence & Leadership Why Amy avoids outside investment, refuses to compromise on inclusivity, and builds operational resilience into the organisation. 58:30 – Backlash & Online Abuse T rolling, hate messages and the deliberate disruption of a webinar — and what that reveals about cultural normalisation. 01:05:00 – Using Criticism as Leverage Turning recurring myths (“false accusations”, “what about men?”) into educational opportunities and narrative shifts. 01:21:00 – Barriers to Reporting Why speaking out rarely benefits women; the structural and social costs involved. 01:37:00 – Building a Movement How listeners can engage — and why lasting change requires persistence, scale and collective responsibility. Links Amy’s previous appearance on the show - https://www.humanriskpodcast.com/amy-watson-on-violence-against-women/ HASSL - hassl.uk Moral Ambition by Rutger Bregman - https://www.moralambition.org/book | |||
| Professor Veronica Root Martinez on Purpose-Driven Compliance | 07 Feb 2026 | 01:02:24 | |
Who determines what 'good' Compliance actually looks like? The obvious answer is regulators (and in some jurisdictions) prosecutors. But what if it were the regulated Firms themselves? That's the idea behind purpose-driven compliance, which I'm exploring on this episode. Episode Summary To explore this, I'm joined by Veronica Root Martinez, Professor of Law at Duke University School of Law, to explore a deceptively simple but unsettling idea: 100% compliance is impossible. While we often behave as though perfect compliance is the goal — and in some safety-critical domains it must be — most organisational compliance involves humans. And humans make mistakes. Things get missed. Context changes. Stuff goes wrong. So if perfection isn’t realistic, the real question becomes: how do organisations decide what really matters? The traditional answer has been to look outward — to regulators, enforcement authorities, and in some jurisdictions (particularly the US), prosecutors. Their priorities, expressed through sentencing guidelines, enforcement actions, and settlements, end up defining what “good” compliance looks like. Veronica challenges that logic. She argues that this gets things the wrong way round. Instead of letting enforcement priorities dictate behaviour, she makes the case for purpose-driven compliance — where organisations set their own priorities based on their purpose, values, and actual risks, rather than chasing shifting regulatory expectations. Along the way, the conversation explores culture, human judgment, psychological safety, technology, experimentation, and why “best practice” can sometimes make things worse rather than better. This episode is for anyone who writes rules, enforces them — or simply has to live under them. Guest Biography Veronica Root Martinez is a Professor of Law at Duke University School of Law, where she researches corporate compliance, ethics, and organisational culture. Her work on purpose-driven compliance challenges enforcement-led models and explores how organisations can set priorities based on their own purpose, values, and risks. Before entering academia, Veronica practised as an associate at a large law firm in Washington, DC, where she worked on regulatory and white-collar matters — experience that strongly informs the practical orientation of her research. Links Professor Veronica Root Martinez – Faculty Profile https://law.duke.edu/fac/martinez Veronica on LinkedIn https://www.linkedin.com/in/veronica-root-martinez/ Purpose-Driven Compliance (paper discussed in the episode) https://papers.ssrn.com/sol3/papers.cfm?abstract_id=6078766 AI-Generated Timestamped Summary 00:00 – 02:00 | “Because they said so” Christian reframes compliance as a universal human experience — not just a professional discipline — and introduces the problem of rules justified solely by regulatory expectation. 02:00 – 05:30 | Why 100% compliance is impossible Veronica explains why modern organisations cannot realistically achieve perfect compliance when humans are involved — and why pretending otherwise creates problems. 05:30 – 10:30 | Tolerated misconduct and cultural drift How allowing “small” rule-breaking can escalate into bigger issues, drawing on behavioural ethics and real-world corporate failures. 10:30 – 14:30 | Risk, prioritisation, and what really matters A discussion of risk-based thinking, irrecoverable vs recoverable errors, and why organisations — not regulators — are best placed to set priorities. 14:30 – 18:30 | Enforcement swings and resilience Why compliance programmes built around enforcement trends are fragile, expensive, and reactive — and how purpose-driven approaches create stability. 18:30 – 23:30 | Innovation, uncertainty, and guardrails Why regulators are always behind innovation — and how values-based guardrails help employees make decisions in uncharted territory. 23:30 – 30:30 | Technology, AI, and the human in the loop The limits of automation, the danger of over-reliance on tech, and why human judgment remains essential. 30:30 – 36:30 | Rules, loopholes, and malicious compliance How overly detailed rulebooks create loopholes — and why purpose and principles offer a better basis for accountability. 36:30 – 40:30 | The Costco example A powerful illustration of simplicity: four ethical principles that employees can actually understand and use. 40:30 – 45:30 | Training, regulators, and unintended consequences Why blanket training requirements often miss the mark — and how enforcement agreements can accidentally undermine effectiveness. 45:30 – 52:30 | Measuring culture and compliance effectiveness Moving beyond counting inputs to assessing outputs, including psychological safety, Speak Up systems, and cultural indicators. 52:30 – 57:30 | Experimentation and learning Why failed interventions aren’t failure — they’re information — and why compliance should be treated as an evolving experiment. 57:30 – End | Reclaiming responsibility A closing reflection on extrinsic motivation, “because I said so,” and why purpose-driven compliance offers a more human, defensible, and sustainable way forward. | |||
| Professor Tina Weisser on Trusting AI In An Uncertain World | 27 Jan 2026 | 01:09:06 | |
As Artificial Intelligence (AI) gets smarter and tkaes over more tasks, what happens to human dynamics like trust, transparency, leadership and empathy. How can humans and machines wowrk togehter effectively? And how can leaders lead in this new world? Episode Summary AI is often discussed as a technical challenge, but the more interesting question is how it impacts humans and how we will interface with them. As AI becomes part of the world we’re navigating, it raises deeply human questions about trust, transparency, confidence, and how we relate to systems we don’t fully understand. On this episode, I'm joined by Professor Tina Weisser, a leading thinker on human–AI collaboration, systems thinking, and organisational behaviour under uncertainty. Together, we explore why trust isn’t something we can engineer into technology, why uncertainty isn’t a problem to be eliminated, and what AI may be revealing about human behaviour, rather than the other way around. This conversation is less about what AI can do, and more about what it does to us. Guest Profile Professor Tina Weisser is a Professor at the Munich University of Applied Sciences and a member of the Munich Center for Digital Sciences and Artificial Intelligence (MUC-DAI). Her work focuses on human–AI collaboration, systems thinking, service design, and how organisations adapt under conditions of complexity and uncertainty. AI-Generated Timestamp Summary 00:00 – AI as a human problem, not a technical one 04:00 – Tina’s path into human–AI collaboration 12:00 – Why uncertainty is unavoidable (and necessary) 18:00 – We haven’t mastered work — and now we’re adding AI 23:00 – From tools to agents: why this feels different 29:00 – Trusting actions, not facts 35:00 – Ethics, fear, and human inconsistency 42:00 – What this means for students, skills, and learning 49:00 – “Let AI handle the data — humans handle the room” 55:00 – Being right too early doesn’t help 1:01:00 – AI as a mirror of humanity Episode Links Tina's LinkedIn profile - https://www.linkedin.com/in/tinaweisser/ Tina's website - www.tinaweisser.com Munich Center for Digital Sciences & AI (MUC-DAI) - http://mucdai.hm.edu | |||
| Becky Holmes on Romance Scams | 21 Jan 2026 | 01:08:28 | |
What lies behind Romance Fraud? Romance fraud is one of the fastest-growing forms of fraud worldwide, and one of the most emotionally devastating. It’s also one of the most misunderstood. On this episode, I’m speaking to Becky Holmes, author of the bestselling book Keanu Reeves Is Not in Love With You. Becky didn’t become interested in romance fraud through victimhood or research. She stumbled into it during the pandemic after being approached by scammers online — and instead of ignoring them, she decided to wind them up. What began as a joke — sending absurd messages, inventing ridiculous scenarios, and pushing scam scripts to breaking point — turned into something much more serious. Through humour, Becky uncovered the psychological mechanics of romance fraud: how trust is built, how isolation and gaslighting work, and why believing you’re “too smart to fall for it” is often the most dangerous belief of all. In this conversation, we explore why laughing at scammers is not the same as blaming victims, why romance fraud closely mirrors patterns seen in abusive relationships, and why shame — not stupidity — keeps people trapped. We also talk about humour as a gateway to learning, the limits of victim-focused storytelling, and the uncomfortable truth that none of us are immune. This is a funny conversation in places. And then it isn’t. This is not the first time the Human Risk Podcast has explored romance fraud. On a previous episode, I spoke with Anna Rowe, a victim of romance fraud, about the profound emotional and psychological impact of being deceived by someone you believed you loved. In this episode, we discuss:
Guest Profile Becky Holmes is an author, speaker, and writer specialising in fraud, online manipulation, and digital harm. Her first book, Keanu Reeves Is Not in Love With You, explores the world of romance fraud through humour, storytelling, and lived experience. Her second book, The Future of Fraud, examines how scams are evolving in a world shaped by AI and digital identity. Links and resources
AI-Generated Timestamped Summary 00:00 – Why romance fraud matters Christian explains why the podcast is returning to romance fraud, linking this episode to an earlier conversation with victim Anna Rowe (linked in the show notes). 02:00 – How Becky Holmes got into romance fraud Becky describes how being approached by scammers during lockdown — and deciding to wind them up — accidentally turned into deep expertise. 05:00 – When jokes expose the script Absurd replies, fake crime scenes, and the moment Becky realised scammers weren’t reading messages, just following scripts. 09:00 – Laughing at scammers, not victims Why humour can highlight manipulation without blaming those who fall victim — and how the book shifts from comedy to something much darker. 14:00 – Romance fraud as psychological abuse The parallels with abusive relationships: isolation, gaslighting, shame, and why people stay, return, or fall again. 21:00 – “It would never happen to me” Why believing you’re too smart to fall for romance fraud is often the biggest risk of all. 28:00 – What the media gets wrong Victim-focused storytelling, ignored systems, and why AI, deepfakes, and scam scripts matter more than headlines. 36:00 – Fraud literacy and prevention Why people don’t seek out information about fraud until it’s too late — and how humour can be a gateway to awareness. 45:00 – The personal cost of online exposure Online harassment, cyberflashing, and the emotional toll of spending years inside the systems you’re critiquing. 55:00 – What’s next for Becky Upcoming books, speaking work, and where to find her online. | |||
| Amy Kean on Grief | 12 Jan 2026 | 01:04:00 | |
Why do we struggle to talk about grief? Why that matters and what we can do about it, is the subject of this episode. Summary Grief is something almost all of us will experience, and yet something we still struggle to talk about openly. Not because it’s rare, but because it makes us uncomfortable. We lack a shared language for it, feel uneasy about how long it lasts, and often don’t know how to sit with people who don’t simply “move on”. On this episode, I'm joined by Amy Kean, founder of Good Shout, for a deeply human conversation about grief, work, identity, and what it really means to give people space to be themselves. Amy has been on the podcast before. Since first encountering her work, I have been consistently inspired by her willingness to be unashamedly herself: thoughtful, curious, and open about experiences many of us keep hidden. When she recently shared reflections on grief on LinkedIn, it sparked a desire to invite her back; not for a tightly structured discussion, but for a conversation that could explore the wider dynamics around loss. What follows is an unusual episode. It begins with grief, but moves into related territory: compassionate leave versus compassionate return, what actually helps when someone is struggling, why workplaces are often so bad at dealing with loss, and why talking about difficult things might be one of the most important human skills we have. Rather than offering neat frameworks or tidy conclusions, this conversation creates space; for reflection, for discomfort, and for honesty. If you’ve experienced loss, this episode may offer comfort or recognition. If you haven’t, it may give you insight into how to show up better for others when the time comes. And above all, it helps normalise the idea that grief is not something to be hidden or hurried past, but something we should be able to talk about. The episode is dedicated to Amy’s dad, Lord Terence Kean. Relevant Links Good Shout, Amy's company — https://goodshoutcommunity.com/ Amy on LinkedIn — https://www.linkedin.com/in/amycharlottekean/ Amy’s previous appearance on the show talking aboiut Communicating Effectively — https://www.humanriskpodcast.com/amy-kean-on-communicating-effectively/ Death of an Ordinary Man by Sarah Perry — https://www.goodreads.com/book/show/60324067-death-of-an-ordinary-man AI-Generated Timestamp Summary 01:05 – Why Amy, why now 03:40 – Remembering Amy’s dad 08:30 – Double grief and anticipatory loss 10:40 – Stroke, hope, and uncertainty 14:40 – Grief, work, and performance 17:35 – Naming emotions out loud 22:05 – Talking about grief on LinkedIn 27:40 – Compassionate return 30:05 – The cognitive cost of grief 33:05 – Why we don’t talk about death 35:05 – How to help someone who’s grieving 41:05 – Creativity, curiosity, and grief 49:05 – AI, voice, and being human 53:05 – Shameless and deathbed economics 01:02:00 – Final reflections and dedication | |||
| Dr Guy Champniss on Business, BeSci and AI | 07 Dec 2025 | 01:01:09 | |
Are we losing our ability to think critically as we rely more on AI? Episode Summary My guest is social psychologist Dr Guy Champniss to explore the role of behavioural science in business and the emerging challenges of AI in the workplace. We discuss why behaviour change is so hard to sell, the myth that behavioural science is only needed when everything else fails, and how organisations often overlook the human factors in transformation. Guy brings deep insight into how behavioural science is perceived inside organisations—often as a last resort when more traditional methods fail. We examine why that is, and how a better understanding of human behaviour can actually de-risk strategy, improve engagement, and lead to more successful outcomes. We also explore the psychology of AI: how we trust it, how we interact with it, and what we might be losing in the process. From loss of credibility and collaboration among employees, to the risks of over-automation and cognitive offloading, the conversation raises timely questions about what kind of future we're building, and how prepared we really are. You'll hear thoughtful takes on the challenges of selling behavioural science, powerful metaphors to help reframe the debate, and real-world examples from the classroom to the call centre. If you’re curious about the intersection of technology, psychology, and organisational behaviour, this is a must-listen. About Guy Champniss Dr Guy Champniss is a social psychologist and behavioural science practitioner. He teaches at IE Business School in Madrid and consults through Meltwater Consulting. Guy’s current work focuses on how AI is changing human behaviour in organisations—particularly its impact on trust, agency, and critical thinking. He’s also worked extensively in the sustainability space, helping businesses drive lasting behavioural change. AI Generated Timestamp Summary [00:00:00] – Intro to Dr Guy Champniss and sets up the discussion around behavioural science and AI. [00:03:30] – Behavioural Science’s Struggle for Acceptance Why it’s often brought in too late and why it needs itself to be sold effectively. [00:10:00] – Organisational Blind Spots How businesses resist behaviour-led approaches and prefer short-term fixes. [00:17:30] – From Sustainability to AI Guy’s journey into exploring the psychology of AI at work. [00:24:00] – AI and Human Credibility What happens when AI performs better than people, and how that undermines trust. [00:30:00] – Trust and Bias in AI Why we trust AI more when it agrees with us and the dangers that brings. [00:38:00] – AI’s Impact on Collaboration How automation can quietly erode teamwork and critical thinking. [00:45:00] – Students and AI What AI use in classrooms reveals about thinking, learning, and shortcuts. [00:52:00] – The Real Future of Work Why it’s not AI replacing jobs—but people who know how to use it. [00:56:00] – Language, Labels, and Responsibility The power of how we talk about tech and what it signals. Links Meltwater Consulting, Guy's firm - https://www.meltwater-consulting.com/drguychampniss Guy on LinkedIn - https://www.linkedin.com/in/guychampniss/ His academic profile at IE Business School - https://rhe.ie.edu/speaker/guy-champniss/ Guy's research - https://www.researchgate.net/profile/Guy-Champniss McKinsey article on AI in Contact Centres - https://www.mckinsey.com/capabilities/operations/our-insights/the-contact-center-crossroads-finding-the-right-mix-of-humans-and-ai Onora O'Neil BBC Reith Lectures on A Question of Trust: Recording: https://www.bbc.co.uk/programmes/p00ghvd8 Transcript: https://downloads.bbc.co.uk/rmhttp/radio4/transcripts/20020427_reith.pdfv | |||
| Professor Yuval Feldman on Can The Public Be Trusted? | 23 Nov 2025 | 01:05:19 | |
Why do governments rely on coercion and punishment when voluntary cooperation often produces better, more sustainable outcomes? Episode Summary On this episode, I’m joined once again by Professor Yuval Feldman, who returns to explore the core question behind his latest book: Can The Public Be Trusted? Instead of asking how much we trust our governments, Yuval flips the script, asking how much governments trust us, and whether that trust is deserved. Together, we dive into the concept of voluntary compliance, where people follow rules not because they’re forced to, but because they believe in doing the right thing. We unpack the complexity of this idea through real-world examples, from tax compliance to environmental policy to COVID-19 interventions. Yuval explains why people who think they’re ethical can actually be the hardest to regulate, and how misplaced trust can lead to serious regulatory blind spots. We also explore the psychological tension between intrinsic motivation and external enforcement, and why regulators often default to command-and-control, even when trust might offer a better solution. As ever, Yuval makes nuanced, sophisticated ideas feel accessible and immediately relevant. You'll hear about the role of culture, the limits of nudging, why economists might (sometimes!) actually be right about human behaviour and how AI might help policymakers make better decisions. Guest Bio Professor Yuval Feldman is a legal scholar and behavioural scientist at Bar-Ilan University in Israel. A returning guest and the podcast’s very first interviewee, Yuval is internationally renowned for his work at the intersection of law, psychology, and behavioural economics. His new book, Can The Public Be Trusted? The Promise and Perils of Voluntary Compliance is available open-access via Cambridge University Press (link below). AI-Generated Timestamped Summary [00:00:00] Introduction: why this question of “can the public be trusted?” matters for regulation and risk [00:03:42] Yuval’s personal background: how he came into law + psychology and the origin of his VComp lab [00:09:15] Defining voluntary compliance: what it means, how it differs from coercion [00:14:52] Intrinsic motivation vs crowding out: when good intentions are undermined by heavy‑handed regulation [00:21:30] Designing regulatory systems for trust: frameworks and features that support voluntary compliance [00:27:47] Case study: Covid‑19 and public cooperation—what we learned about trust, compliance and enforcement [00:34:10] Tax compliance as a trust test: how citizens respond when they believe the system treats them fairly [00:39:58] Environmental regulation and the limits of voluntary strategies: when culture or technology create barriers [00:45:22] Cross‑cultural & technological dynamics: how digital reputation, culture and platforms impact compliance [00:50:05] The perils of voluntary compliance: when trust can be misplaced, manipulated or simply ineffective [00:55:30] Final reflections: what this means for risk professionals, policymakers and anyone designing systems of human behaviour [01:00:12] Closing: how to reframe regulation to see the public not as a risk but as a resource. Links Yuval's academic profile - https://law.biu.ac.il/en/feldman His profile on LinkedIn - https://www.linkedin.com/in/yuval-feldman-21942514/ His open-access book Can the Public Be Trusted? (Cambridge University Press) – https://www.cambridge.org/core/books/can-the-public-be-trusted/B3E11831E3051D4E928B9252B6767A4B Yuval’s previous appearances on the show On The Law of Good People or ‘why we should write rules for good people not bad people’ (2019) - https://www.humanriskpodcast.com/professor-yuval-feldman-on-why/ On Trust & Voluntary Compliance (2022) - https://www.humanriskpodcast.com/professor-yuval-feldman-on-trust-compliance? | |||
| Dr Michael Hallsworth on The Hypocrisy Trap | 16 Nov 2025 | 00:58:29 | |
We all intuitively know that hypocrisy is a bad thing. But what if it isn’t a flaw, but a feature? But maybe the real problem isn’t hypocrisy, it’s how we think about it. Episode Summary On this episode, I'm talking to Dr Michael Hallsworth, a leading behavioural scientist and the author of The Hypocrisy Trap. We explore a topic that’s instantly recognisable but not often properly understood. Hypocrisy is something we’re quick to spot in others, slow to acknowledge in ourselves, and often design around as if it were avoidable or inherently wrong. What Michael reveals — through personal stories, behavioural experiments, and a careful unpacking of what hypocrisy really means — is that our judgments of hypocrisy say more about us than about the people we’re criticising. In fact, hypocrisy isn’t just common; it’s structurally baked into how we navigate competing priorities, conflicting values and real-world trade-offs. And sometimes, paradoxically, a little hypocrisy might even be useful. That makes it incredibly relevant to human risk. In compliance, ethics, and organisational culture, we tend to assume people should act consistently with what they believe, and we often penalise them when they don’t. But as Michael explains, this assumption can lead us to build systems that are brittle, punitive or out of touch with how people actually behave. This conversation challenges that frame and offers a more human — and more effective — way of thinking about inconsistency, trust and moral judgment. Guest Biography - Michael Hallsworth Dr Michael Hallsworth is Chief Behavioural Scientist at the Behavioural Insights Team (BIT), where he applies behavioural science to policy, organisational design and real‑world behavioural change. He describes himself as someone “helping people apply behavioural science to real‑world problems” and is the author of The Hypocrisy Trap: How Changing What We Criticise Can Improve Our Lives. At BIT, Michael has led numerous projects spanning government and private sector domains, bridging rigorous academic research with operational behavioural insight. His work is characterised by practical translation of behavioural science and an upfront acknowledgement of human complexity — the grey zones rather than the simple binaries. His new book brings this lens to the topic of hypocrisy, exploring how our judgments of double standards shape behaviour, institutions and trust in counter‑intuitive ways. AI-Generated Timestamp Summary [00:00:00] Intro and framing of hypocrisy as a human behavioural risk [00:01:00] Why hypocrisy runs deeper than just “saying one thing and doing another” [00:02:00] Discussion of how organisations treat moral consistency — and the limitations of that approach [00:03:00] Michael’s background, BIT and the genesis of his book [00:04:00] Defining hypocrisy: the three‑part structure [00:06:00] The two‑fold meaning: false image vs double standards [00:07:00] Michael’s personal story with his daughter + the context of “PartyGate” [00:09:00] Historical roots: Freud’s view on civilisation and hypocrisy [00:11:00] Why hypocrisy is a social judgement rather than purely behavioural [00:13:00] When calling out hypocrisy becomes counterproductive in change efforts [00:15:00] Real‑world examples: politics, business, everyday life [00:17:00] The phenomenon of ‘do‑gooder derogation’ and why consistent people make us uneasy [00:20:00] Hypocrisy as a strategic accusation in social media and organisational life [00:22:00] The behavioural science of induced hypocrisy and what it tells us about change [00:25:00] Honest vs. relatable hypocrisy: shifting the narrative [00:28:00] Michael outlines three categories for navigating hypocrisy [00:30:00] His reflections on writing the book and the surprises he uncovered [00:34:00] Balancing moral integrity with public perception and stakeholder expectations [00:36:00] Hypocrisy in corporate ESG: the tension between expectation and action [00:39:00] Managing contradictions among stakeholders: the inevitable trade‑offs [00:41:00] Experiment results: private hypocrisy and moral judge [00:44:00] The paradox: why we prefer people who are ‘inconsistent but principled’ over ‘consistent and bland’ [00:46:00] Authenticity vs inauthentic leadership — and the hypocrisy dimension [00:48:00] Is this a practical manual for “how to do hypocrisy well”? [00:51:00] Final reflections: hypocrisy isn’t always about morality—sometimes it’s about signalling, trust and change [00:54:00] Michael’s hope for what the book can achieve and closing thoughts [00:57:00] Wrap‑up, thanks and behavioural nudge for the listener Links Michael's website - https://www.michaelhallsworth.com/ The Hypocrisy Trap – https://www.thehypocrisytrap.com/ Behavioural Insights Team - https://www.bi.team/ Michael's IT profile – https://www.bi.team/people/michael-hallsworth/ 'Partygate' explainer - https://www.bbc.co.uk/news/uk-politics-59952395https://www.bbc.co.uk/news/uk-politics-59952395 | |||
| James Geary on The Art of The Aphorism | 09 Nov 2025 | 01:04:50 | |
Can a single sentence change the way you see the world? My guest on this episode, James Geary thinks so. Episode Summary On this episode, I speak with writer and journalist James, whose lifelong fascination with aphorisms — the world’s shortest literary form — reveals why brevity really is the soul of wit. James explains what makes an aphorism work, shares the five laws that define them, and explores how these concise little sayings have guided human thought from ancient times to social media. We discuss:
Guest bio James Geary is a writer, journalist, and Deputy Curator at Harvard’s Nieman Foundation for Journalism. He is the author of 'The World in a Phrase: A Brief History of the Aphorism' and 'Geary’s Guide to the World’s Great Aphorists'. Links to topics
[00:00:00] Opening, why short phrases stick; introducing James Geary and my confession about “aphorism” pronunciation and definition. [00:01:00] What aphorisms are; oldest literary form; Reader’s Digest spark at age eight. [00:03:00] First memorable line: “difference between a rut and a grave”; why compressing meaning captivated him. [00:05:00] The five laws: brief, personal, definitive, philosophical, with a twist; applying them to the Victore quote. [00:06:30] Truth vs. usefulness; contradictions (Johnson vs. Bierce) and situational wisdom. [00:08:45] Aphorisms as everyday philosophy; “signposts” and “violin in public” imagery. [00:10:45] Teenage collecting; writing aphorisms on the backs of rock posters. [00:12:45] Joy + darkness; why humour helps memory; “Why can angels fly? Because they take themselves lightly.” [00:16:30] Family sayings; “If you’re not living on the edge, you’re taking up too much space.” [00:17:45] Redundancy story; “treacherous ground” aphorism as psychological footing. [00:19:30] Secular scripture; Pascal’s tennis metaphor; timelessness across traditions. [00:23:00] Originality vs. recurrence; why the twist makes the familiar new. [00:25:15] Beyond greeting-card obviousness; Emerson’s “braver five minutes longer.” [00:27:45] Knowing when to persist vs. bail; relationship aphorism “don’t let someone show you twice.” [00:31:00] Short form ≠ short attention; links to deep, long thinking. [00:33:30] Craft vs. hot takes; how aphorisms provoke contemplation and dialogue. [00:37:00] Ukraine example; “We kneel before heroes, not invaders” and words+images. [00:41:00] Free speech, calm strength, and the form’s defiance of authoritarianism. [00:43:15] Why a history, not a favourites list; posters to book structure. [00:47:00] Rights reversion; why a new edition now; social media context; more aphorists. [00:49:15] Choosing figures: omitting Wilde; championing Stanisław Lec; “No snowflake in an avalanche ever feels responsible.” [00:53:00] Aphorisms everywhere: t-shirts, bumper stickers, ads; “Lick the lid of life.” [00:56:30] Can AI write aphorisms? Yes — but beware “cognitive laziness.” [01:01:00] Prompts for humans vs. prompts for machines; why discomfort matters. [01:02:15] Book details; publisher; where to find it; closing thanks. [01:04:00] Outro: links, review ask, website, and final behavioural nudge on “phrases you live by.” | |||
| Dr Nicholas Wright on How the Brain Shapes War and War Shapes The Brain | 01 Nov 2025 | 01:02:24 | |
What can war teach us about how the human brain really works? And why is human decision-making a more significant factor than military strength in wars? Episode Summary On this episode, I'm exploring how the human brain truly manifests in conflict—and what that reveals about everyday decision-making. Dr Nicholas Wright, a neurologist-turned-neuroscientist who advises the Pentagon Joint Staff, joins me to discuss his new book Warhead: How the Brain Shapes War and War Shapes the Brain. In our conversation, Nick explains why fear is functional, how “will to fight” can outweigh superior force, and why democracies remain capable of catastrophic decisions. He also explains how perception operates as a controlled hallucination anchored to reality rather than a simple sensory feed, and why that distinction matters for strategy, leadership, and risk. Moving from fruit flies to front lines, Nick shows how simple neural chemicals regulate aggression, how the brain’s grid cells create literal maps to navigate danger and opportunity, and how both biological and organisational models can mislead when mistaken for reality. The discussion ranges from 1940 France to Kyiv, from Stalingrad to Gaza, and from deception as a vice to deception as a civic virtue. Nick makes a compelling case for metacognition — the ability to think about one’s own thinking— as the conductor of the brain’s internal orchestra and argues that wisdom—not merely cleverness — must be deliberately designed into leaders and into the next generation of artificial intelligence. We end with practical insights: cultivating “better ignorance,” inviting real dissent in the spirit of Churchill, and creating deliberate spaces for reflection like (I'm delighted to report) long train journeys. Guest Biography Dr Nicholas Wright, MRCP, PhD, is a neuroscientist researching the intersections of the brain, technology, and security at University College London, Georgetown University, and the Center for Strategic & International Studies in Washington, DC. He also serves as an adviser to the Pentagon Joint Staff. Beyond academia, Wright leads projects connecting neuroscience, artificial intelligence, and strategy, and has advised the Pentagon Joint Staff for more than a decade. He consults on AI for SAP and edited Artificial Intelligence, China, Russia, and the Global Order (Air University Press, 2019). His latest book, Warhead: How the Brain Shapes War and War Shapes the Brain, is published by St. Martin’s Press (US) and Pan Macmillan (UK). AI_Generated Time-stamped Summary [00:00:00] Introduction [00:01:00] Nick Wright’s journey from neurologist to defense advisor, applying neuroscience to strategy and AI. [00:04:29] How evolution shaped the human brain for survival and combat — we’re “built to win or survive a fight.” [00:05:59] Fear as a vital yet double-edged emotion; anxiety as a side effect of peace. [00:08:26] Origins of the book Warhead and cultural perceptions of its title. [00:09:39] Why war remains relevant; critique of overconfidence in peace and Pinker’s “Better Angels” thesis. [00:12:01] Lessons from France’s WWII defeat — cognition and morale outweigh material strength. [00:14:41] Ukraine’s resistance as an example of will to fight; psychology as a decisive factor. [00:15:42] Creativity and emotion as essential tools in decision-making; the brain as an orchestra balancing logic and instinct. [00:18:10] What fruit flies reveal about aggression and shared neural circuitry with humans. [00:21:13] Structure of Warhead — using neuroscience to reinterpret history and warfare. [00:26:37] Mental models and how the brain simulates reality to guide choices. [00:30:37] Perception vs. reality — the brain generates, not records, the world we see. [00:35:31] The “uncanny valley” and prediction errors — why imperfect mimicry unsettles us. [00:36:17] Moral symmetry in conflict — both sides perceive their cause as just. [00:38:00] Deception and fog of war — manipulating human perception as a timeless weapon. [00:41:00] WWII story of René Carmille — lying as moral resistance. [00:43:59] Social media, attention, and the loss of reflection — the modern “disease of abundance.” [00:45:41] Wisdom versus cleverness — Churchill’s reflective habits and valuing dissent. [00:48:11] “Better ignorance” and intellectual humility as foundations of wise leadership. [00:51:26] Cognitive diversity, AI, and the need to embed wisdom—not just intelligence—into machines. [00:58:28] From WWII to China today — the enduring need for wisdom in navigating global conflict. Links Nick's website - https://www.intelligentbiology.co.uk/ WarHead Nick's book - https://www.intelligentbiology.co.uk/books Nick on LinkedIn - https://www.linkedin.com/in/nicholas-d-wright-bba3a065/ If you liked this episode, you might also like my discussion with Dr Mike Martin - https://www.humanriskpodcast.com/dr-mike-martin-on-war-politics/ | |||
| Dr Nikolay Kukushkin on Memory | 25 Oct 2025 | 01:06:34 | |
What if your body is learning things your mind doesn’t know? What if memory wasn't just something that our brain has? Episode Summary On this episode, I'm exploring a bold idea with neuroscientist Dr Nikolay Kukushkin: memory doesn’t just live in the brain. It might be a basic property of life itself. We unpack how scientists define memory (behavioural change over time) versus how the rest of us use the word, and why that distinction matters—from sea slugs to kidney cells. I ask the “muscle memory” question we all carry, and we separate the metaphor from the biology: your basal ganglia automate behaviours, but your muscle cells do literally adapt to patterned use. We go deep on “patterns.” Nikolay’s work shows that even non-neural cells can detect minute-scale timing differences—preferring spaced pulses over a single crammed dose. That has huge implications for learning, exercise, nutrition, and even medicine; it suggests timing might be as important as quantity. We also talk about sleep as essential “synaptic housekeeping,” why false memories are an adaptive feature (not a failure), and what it really means to “run out of memory” in our overstimulated world. Finally, we tilt at the big questions: how consciousness might have evolved, why Plato’s model of perception eerily echoes today’s top-down/bottom-up neuroscience, and what AI still lacks—learning patterns in time within an embodied world. If you’ve ever crammed for an exam, worried about forgetting your own name, or wondered what your cells are quietly learning from your daily routines, this one will rewire how you think about memory. Guest Biography — Dr Nikolay Kukushkin Dr Nikolay Kukushkin is a Clinical Associate Professor at NYU. His book One Hand Clapping: Unraveling the Mystery of the Human Mind traces how consciousness emerged from the natural world; the original Russian edition won the Enlightener (Prosvetitel) Award and the Alexander Belyaev Medal. His recent research (Nature Communications, Nov 2024) showed that non-neural human cells display the classic “spacing effect,” suggesting memory-like temporal patterning beyond the brain. AI-Generated Timestamped Summary [00:00:00] Cold open: reframing memory as cellular, not just neural. [00:01:00] Scientists’ definition of memory vs everyday usage. [00:03:00] From behaviour change to cellular change; beyond “plugging a muscle into a brain.” [00:05:00] All cells have experiences; “pattern matters.” [00:06:00] Muscle memory: basal ganglia automation vs literal muscle adaptation. [00:07:00] Shared molecular machinery: “use it or lose it” in brain and muscle. [00:08:00] Nikolay’s path: from molecules to minds; bottom-up neuroscience. [00:09:00] Protein quality control: molecular barcodes and cellular “conversations.” [00:11:00] Why sea slugs: short path from molecules to behaviour. [00:13:00] Hypothesis leap: if single neurons learn from pulses, could kidney cells? [00:14:00] The experiment: four 3-min pulses vs one 12-min pulse (spacing wins). [00:16:00] What’s uniquely neural: synapses and specific connectivity; where salience arises. [00:19:00] Memory without awareness; non-neural systems can store patterns. [00:20:00] Applications: exercise, diet, medicine; timing as a lever. [00:23:00] The dark mirror: life as obsessive optimisation if we over-pattern. [00:24:00] Personal practice: being mindful of inputs, attention as filter. [00:26:00] Debunking “10% of the brain” and the sleep–memory link. [00:28:00] Sleep weakens synapses; deprivation leads to saturation and hallucinations. [00:30:00] The social-media “soup” analogy for saturated memory. [00:32:00] Names, identity and rehearsal; de-naming as degradation. [00:33:00] Reconsolidation: why false memories are a feature we need. [00:34:00] 9/11/Challenger studies: how memories drift with time. [00:36:00] Ebbinghaus and the spacing effect across species and systems. [00:39:00] Cramming vs spacing: initial strength and decay rates. [00:41:00] The forgetting curve and why “more” can decay slower in memory. [00:42:00] “My whole life is one big experiment on my brain.” [00:43:00] Practical “tip”: fix attention first; follow interest, not force. [00:45:00] Attention economy and selective inputs as memory hygiene. [00:48:00] From smoking to scrolling: a future of information hygiene. [00:50:00] One Hand Clapping: why it feels special to be you. [00:54:00] Plato’s “two fires”: ancient echoes of top-down/bottom-up perception. [00:58:00] Intuition as hidden associations; LLMs as an analogy. [01:00:00] AI: excitement, unease, and the risk of outsourcing humanness. [01:03:00] What AI lacks: learning patterns in time without a body. [01:05:00] Close and thanks. [01:06:00] Outro and calls to action. Links Nikolay's website - https://www.nikolaykukushkin.com/ His NYC profile - https://liberalstudies.nyu.edu/about/faculty-listing/nikolay-kukushkin.html His book 'One Hand Clapping' - https://www.nikolaykukushkin.com/press-1 'Memory Takes Time': research into how wemory is not confined to a particular location or locations in the brain - https://www.cell.com/neuron/fulltext/S0896-62731730467-1 Herman Ebbinghaus - https://en.wikipedia.org/wiki/Hermann_Ebbinghaus and The Ebbinghaus Illusion: https://en.wikipedia.org/wiki/Ebbinghaus_illusion | |||
| Richard Chataway on Designing AI for Humans | 18 Oct 2025 | 01:08:37 | |
What if the biggest AI risk isn’t bias or data, but human behaviour itself? How might AI impact the people using it and what does that mean for how we design solutions and deploy the technology? Episode Summary On this episode, I’m joined by a returning guest. Richard Chataway is a behavioural science expert and strategist who joins me to explore how we can design AI systems that truly work for humans. Richard brings a unique lens to the conversation, combining insights from advertising, government policy, and behavioural science to unpack the human drivers that shape how we build and interact with AI. We discuss everything from cognitive biases and persuasive tech to the ethics of design and how these hidden forces influence our relationship with intelligent machines. During our conversation, Richard explains the importance of context and behavioural frameworks in making AI more ethical, effective, and human-centric. We explore real-world examples of effective and ineffective design, examining where intentions diverge from outcomes and what can be done to address these discrepancies. Richard shares fascinating insights from his book "The Behaviour Business" and his experience in both the public and private sectors, offering a practical yet thought-provoking look at what it really means to design for behaviour in the age of AI. Whether you’re an AI sceptic, enthusiast, or simply curious about how technology intersects with human behaviour, this episode offers a compelling exploration of the invisible levers shaping our digital lives. From nudging with intent to avoiding manipulation, Richard helps us understand how behavioural science can make the future of AI more aligned with our values and less prone to unintended consequences. Guest Biography Richard is a Behavioural Scientist, Author and Podcaster who heads up the Behaviour Change Team at Concentrix, a Fortune 500 global technology and transformation company, working with around 2000 brands globally in over 70 different countries. He is also the founder of Communication Science Group and a former board member of the Association for Business Psychology. His book The Behaviour Business is a bestselling guide to deploying Behavioural Science within organisations to solve a wide range of problems. vAI-Generated Timestamped Summary 00:00 – Intro: Designing AI for humans 01:25 – Welcome back Richard Chataway 03:15 – Behavioural science meets AI 05:20 – Why we lie more to bots 07:05 – Judgement, distance & dishonesty 09:10 – When design invites bad behaviour 11:30 – Fraud as a design problem 13:40 – The “Computer says no” effect 15:25 – When neutrality helps disclosure 17:15 – The empathy paradox 19:05 – Data bias & unequal outcomes 21:30 – When to keep humans in the loop 23:40 – Behavioural science as AI insurance 26:00 – When efficiency erodes trust 28:20 – Friction, fairness & feedback 30:05 – AI and the frontline worker 33:00 – Redefining jobs, not removing them 36:10 – New skills for an AI world 39:00 – Beyond efficiency: meaningful work 41:45 – Leadership: ask “should we automate?” 44:10 – Practical design principles 47:30 – The myth of full automation 50:20 – Augment, don’t replace 53:00 – Case studies from Concentrix 56:40 – Making AI ethics actionable 59:20 – The next five years of human-centred AI 1:02:00 – Closing reflections 1:04:30 – Where to find Richard 1:06:00 – Outro & related episodes Links Richard on LinkedIn - https://www.linkedin.com/in/richard-chataway/ Richard's book The Behaviour Business - https://behaviourbusiness.com/ Richard's previous appearance on the show - https://www.humanriskpodcast.com/richard-chataway-on-the-behaviour/ Concentrix - https://www.concentrix.com/ Richard at Concentrix - https://www.concentrix.com/contributor/richard-chataway/ | |||
| Tom Hardin On Turning A Crime Into A Calling | 05 Oct 2025 | 00:55:14 | |
What happens when the worst thing you’ve ever done becomes the foundation for your life’s work? Episode Summary My guest on this episode is Tom Hardin, otherwise known as Tipper X. He's been on the show before, but this time we're tackling a different angle. If you don’t already know his story, Tom was a rising star in the hedge fund world in his twenties when he became involved in insider trading. Caught by the FBI, he made the decision to cooperate — ultimately becoming one of the most prolific informants in the largest investigation of its kind in U.S. history. His work with the FBI helped secure dozens of convictions, and while his own case remained under seal for years, he eventually chose to speak publicly about what happened — not to excuse it, but to help others understand how good people can make bad decisions. If you haven’t heard Tom’s first appearance on the show, where he tells that extraordinary story in full, I highly recommend listening to it here before diving into this episode. Because this time, we’re not talking about what he did back then; we’re talking about what he’s done since. Tom has built a powerful second act, using his experience to educate organisations about ethics, decision-making and behavioural risk. He’s now delivered over 600 talks, and what fascinates me is how he’s turned that into something both impactful and sustainable. His forthcoming book Wired on Wall Street is due out next year, and he’ll be back on the show to talk about that. But for now, I wanted to explore what it means to build a career from a cautionary tale. In this conversation, we explore:
Guest Profile Tom is a former hedge fund analyst turned FBI informant, now a globally recognised speaker and ethics educator. Known as Tipper X, Tom shares his story to help others understand the behavioural drivers of misconduct and the power of accountability. AI Generated Timestamped Summary 00:00 – Introduction Christian shares the origin of this episode, his relationship with Tom, and the context behind the conversation. 06:30 – The label “Tipper X” and living with it Tom reflects on how it feels to be known by his code name and why he uses it professionally. 09:00 – What it’s like to talk about the worst thing you’ve done, repeatedly The emotional and psychological toll of speaking publicly about past wrongdoing. 13:00 – Keeping it fresh: updating the story and the message How Tom avoids becoming performative and ensures audiences always get something valuable. 16:40 – Why it’s not entertainment Tom draws the line between education and storytelling-as-performance, and how he avoids glamorising his past. 20:50 – The business model behind Tipper X The practicalities of how Tom has built and sustained a speaking career rooted in his past. 26:30 – Frameworks and tools Tom uses in his talks He discusses behavioural insights and models he shares with audiences to make the message stick. 31:00 – The “AI homework” story A compelling example Tom uses to explain rationalisation and ethical grey areas. 36:00 – Over 630 talks: managing the workload and the mission How Tom tracks his talks and why he keeps going despite the repetition. 39:10 – Audience reactions and confessions What people tell Tom after his talks — and what that reveals about corporate culture. 42:30 – “Why should we pay someone who committed a crime?” Christian and Tom unpack this ethical tension and why context, intent and delivery matter. 48:00 – Building trust with clients and collaborators The importance of transparency, humility and boundaries in how Tom presents himself. 53:20 – What success really looks like Tom reflects on purpose, legacy and the long-term impact he hopes to have. 57:00 – Looking ahead: the forthcoming book and continuing the conversation. Christian mentions Tom’s upcoming book Wired on Wall Street, and plans for a future episode. Links Podcast: Tom’s previous appearance on the show Tom's website:https://www.tipperx.comTipperX.com Pre-order Tom's book Wired On Wall Street; https://www.amazon.com/Wired-Wall-Street-Prolific-Informants/dp/1394348878 His LinkedIn profile: https://www.linkedin.com/in/tipperx/ Tom's Substack Newsletter: https://tipperx.substack.com/ | |||
| James Healy on BS at Work (Bullshit & Behavioural Science) | 27 Sep 2025 | 01:04:46 | |
Why do so many workplaces run on bullshit processes and procedures? And how might Behavioural Science help resolve them? Episode Summary In this episode, I sit down with author, speaker and advisor James Healy to explore his book BS at Work — and the everyday nonsense we all recognise inside organisations. James argues that while behavioural science has transformed public policy and consumer behaviour, workplaces have lagged behind. We dig into why leaders keep choosing rituals over results, why nobody seems to ask “does this actually work?”, and how our search for simple answers can make complex systems worse. I ask James to unpack some of his favourite stories, including the strange origins of the DISC personality test — created by Wonder Woman’s inventor, complete with “dominance” and “submission” baked in — and the utterly self-parodying experience he had with e-learning about not cheating on e-learning. 😳 We talk context vs. character, box-ticking vs. behaviour change, and why “I don’t know” is often the most honest answer in big organisations. We finish on what to do instead. James doesn’t offer commandments — he offers principles that sometimes even contradict each other, because context matters. Together we make the case for designing environments that make the desired behaviours easier, embracing complexity with humility, and asking better questions — especially when a shiny quick fix is on the table. GUEST BIO James is an author, speaker and executive advisor who applies behavioural science to organisational problems — with a mission to make workplaces more human. He's also the Founder and Managing Director of The Behaviour Boutique and host of The B-Word podcast, AI-GENERATED TIMESTAMPED SUMMARY [00:00:00] Introduction [00:03:00] James’s path: economics → philosophy → Kahneman & Tversky lightbulb. [00:06:00] The question James asks in orgs: “Does anybody think this will work?” [00:09:00] The missing third answer: “I don’t know” — and why nobody measures impact. [00:10:30] Why people stick with accepted rituals; self-preservation beats candour. [00:13:30] The book’s stance: no silver bullets; principles, not commandments. [00:16:00] Personality tests & categories; the DISC backstory via Wonder Woman. [00:20:00] Humans on continua, not binaries; our craving for neat boxes. [00:23:00] Complexity rising; we cling harder to simplicity and widen the gap. [00:24:30] The brain’s connectome as humility check; limits of two-by-two thinking. [00:27:00] Context > character; orgs try to “fix the individual” instead of the system. [00:29:00] Mixed signals: “be collaborative” vs. incentives and spaghetti systems. [00:34:00] AI and magical thinking; processes are simple “except for all the ways they’re not.” [00:41:00] Call-centre scripts vs. common sense — when design defeats judgment. [00:45:00] Purpose theatre: the Greggs poster and the risk of making things worse. [00:51:00] The e-learning about not cheating on e-learning; incentives and signals. [00:55:00] “Do something” bias (Geldof); why activity ≠ effectiveness in orgs. [01:00:00] Failure as feature; thinking critically beats imported “models.” [01:01:00] Book and podcast details; where to find James. LINKS James on LinkedIn: https://www.linkedin.com/in/james-healy-behaviour-boutique James' website for his business The Behaviour Boutique: https://thebehaviourboutique.com/ James' Book BS At Work: Why so much of modern work is bullshit and how behavioural science can make it better - https://www.amazon.co.uk/BS-At-Work-bullshit-behavioural/dp/0646719173?ref_=ast_author_dp James' Podcast The B Word - https://thebehaviourboutique.com/podcast/ | |||
| Pep Rosenfeld on Work Laugh Balance | 06 Sep 2025 | 01:03:07 | |
What if the most powerful tool at work isn’t logic, but laughter? On this episode I'm speaking to a comedian who far from thinking humour is a workplace distraction, thinks it might be one of our most powerful tools. Episode Summary My guest is Pep Rosenfeld: comedian, improviser, and co-founder of the Amsterdam-based comedy institution Boom Chicago. He’s also the author of Work Laugh Balance, a manifesto for injecting humour into the working world. We explore why humour matters; not just as entertainment, but as a serious enabler of collaboration, communication, and honesty. Pep brings a unique perspective: part performer, part business trainer. We talk about how Boom Chicago went from late-night improv to a launchpad for corporate masterclasses in leadership and presentation. Along the way, we unpack the risks and rewards of using humour at work; what works, what really doesn’t, and how to find the line without crossing it. Pep shares ethical guidelines for office jokes, the power of self-deprecation, and why starting with a laugh can lead to deeper conversations. We also get into the craft of being funny. Pep explains why good comedy is rarely spontaneous, why AI still can’t tell a decent joke, and why live audiences matter more than ever. Whether you're trying to lighten the mood in a meeting or name the elephant in the room without causing a stampede, this episode offers practical ideas (and a few laughs) on how to do it with intelligence and care. AI-Generated Timestamped Summary [00:00:00] Opening on humour’s overlooked role in work; intro to Pep Rosenfeld [00:01:00] How Boom Chicago began as a summer comedy project in Amsterdam [00:04:00] Expanding into improv for kids on the autism spectrum [00:06:00] The book’s premise: humour fuels communication, leadership, and trust [00:11:00] Why advertisers and leaders alike should embrace humour [00:12:00] Rules for workplace humour: self-deprecate, avoid punching down, don’t get creepy [00:16:00] Comedy as a tool for tackling elephants in the room [00:23:00] The myth of improv: strong humor depends on thoughtful prep [00:26:00] The power of presence and live attention in comedy [00:33:00] What comedians offer that motivational speakers don’t [00:36:00] How Pep uses AI to show the limits of artificial humour [00:41:00] Using comedy to defuse fear and build connection [00:44:00] Parallel skills: being a lawyer vs. being a comedian [00:50:00] The energy difference between live and virtual comedy [00:55:00] Defining Work Laugh Balance: credibility without sterility [01:00:00] What’s next for Pep, where to find his work, and closing thoughts Links Pep on LinkedIn - https://www.linkedin.com/in/pep-rosenfeld-394b2424/ Boom Chicago, Pep's Amsterdam comedy club - https://boomchicago.nl/ Work Laugh Balance - https://amzn.eu/d/678xGYN If you eniyed this episode, then you might also like these previous episodes of the show: Comedy writer Paul Dornan on Being Truly Funny - https://www.humanriskpodcast.com/paul-dornan-on-being-truly-funny/ Improv Comedian Neil Mullarkey on Being In The Moment - https://www.humanriskpodcast.com/neil-mullarkey-on-being-in-the-moment/ Impressionist Josh Berry on Comedy, Satire and Impressions - https://www.humanriskpodcast.com/josh-berry-on-comedy-satire-impressions-part-one/ | |||
| Ella Jenkins & Pete Dyson on Why Do Cyclists Run Red Lights? | 31 Aug 2025 | 00:54:21 | |
Why do cyclists in London run red lights? It's against the law, and yet, if you've cycled, driven or just observed London's cyclists, you'll know that many of them don't stop when there's a red light. Confession time: I'm one of them. Not all the time, but some of the time, and weirdly not when I'm in Munich — the other city I live in — but only in London. The question of why this happens — not just my red light running, but the act in general — is the subject of this episode. Because I think this seemingly simple act can reveal so much about our compliance with rules, our perception of risk, and the way environments shape behaviour. To unpack these insights, I’m joined by Ella Jenkins, Associate Director at Thinks Insight, and Pete Dyson, a behavioural science researcher at the University of Bath and co-author of Transport for Humans. They've been part of a research team on a study commissioned by Lime, the electric bike and scooter company, which explores why cyclists in London behave the way they do. What we discover isn’t about recklessness—it’s about confidence, social signalling, poor infrastructure, and the surprising psychology of compliance. In our conversation, we examine the drivers of red-light running, the effectiveness of different interventions, and what this means for broader behaviour change. Whether you’re a policymaker, a cyclist, or simply someone curious about how our minds and cities interact, this episode offers practical insights into one of the most visible — and misunderstood — forms of everyday noncompliance. Guest Biographies Ella Jenkins is an Associate Director at Thinks Insight, a strategy and research consultancy that helps clients understand human behaviour and deliver change. She led the research project commissioned by Lime to understand why cyclists in London run red lights. With a background in behavioural science and a passion for applying insights in real-world contexts, Ella brings both analytical rigour and empathy to her work. Pete Dyson is a behavioural science researcher at the University of Bath, where he focuses on transport systems and human behaviour. He is the co-author with Rory Sutherland of the influential book Transport for Humans: Are we nearly there yet? and previously served as the Principal Behavioural Scientist at the UK Department for Transport. He's also the current Cycling Mayor for the UK City of Bath. Pete blends practical policymaking experience with a deep understanding of the behavioural levers that shape how we move through the world. AI-Generated Timestamped Summary [00:00:00] Introduction and personal confession about red-light running [00:01:15] Overview of the Lime-commissioned research [00:03:20] Introducing Ella Jenkins and Pete Dyson [00:05:45] The origins and goals of the study [00:09:05] Red-light running as a defensive rather than reckless behaviour [00:12:08] Confidence and frequency of cycling linked to rule-breaking [00:13:14] Perceptions versus reality of who breaks the rules [00:16:32] The role of infrastructure and signal phasing [00:18:54] Social norms and peer influence on cyclist behaviour [00:21:46] Trust in the rules versus lived reality [00:24:20] Designing for behavioural cues [00:28:15] Comparison with other cities like Munich [00:30:58] The emotional context of cycling [00:34:46] Enforcement and views on potential interventions [00:38:12] Habit formation and unintended nudges [00:41:23] The interplay between education and empathy [00:46:49] Final reflections and Christian's closing thoughts Links Ella on LinkedIn: https://www.linkedin.com/in/ella-jenkins/ Pete on LinkedIn: https://www.linkedin.com/in/pete-dyson-9ba5301b/ What drives red light running in London cyclists?, the research we discuss: https://fileserver.britainthinks.com/dl/wH4CcDyRg8bV Thinks Insight: https://www.thinksinsight.com/ Lime Bikes: https://www.li.me/en-gb Transport for Humans: https://www.transportforhumans.com/ Pete's previous appearance on the show talking about Transport for Humans: https://www.humanriskpodcast.com/pete-dyson-on-making-transport-more-human/ The announcement of Pete as Cycling Mayor of Bath: https://www.bath.ac.uk/announcements/the-bicycle-mayor-of-bath-pete-dyson/ | |||
| Dr Nuno Reis on Rare Dots | 24 Aug 2025 | 01:07:23 | |
What if the ideas that linger in the back of your mind — the ones you can’t quite explain — are the ones you most need to pay attention to? Episode Summary In this episode, I explore that question with Dr Nuno Reis, a former physicist and investment banker turned thinker and guide in uncovering what he calls rare dots — those unique, pre-verbal insights that feel deeply resonant but don’t yet fit into our existing models of the world. Our conversation begins with Nuno’s unusual career path, from string theory and theoretical physics into financial modelling and risk management, before moving into transparency roles in finance. From there, we trace the thread of his enduring curiosity: how crises drive paradigm shifts, why models are useful but limited, and what happens when we acknowledge that not everything fits into neat rational frameworks.Nuno then introduces the concept of rare dots and explains how he’s harnessing AI in a novel, deeply human way: not to replace thought, but to help us surface the preverbal ideas that shape our uniqueness. Together, we explore how rare dots can guide creativity, meaning, and innovation in our work and lives — and why paying attention to the things that don’t quite make sense may be the most sensible thing we can do. Guest Biography Dr Nuno Reis describes himself as a physicist turned banker turned explorer of human thinking. After completing a PhD in theoretical physics with a focus on string theory, he transitioned into investment banking at UBS and later into financial engineering and transparency initiatives at Bloomberg. Over 18 years in finance, he applied scientific methods to risk modelling, hedging, and complex derivatives, all while maintaining a deep curiosity about the limits of logic and models. Today, Nuno is the creator of the Rare Dots framework, which helps individuals and organisations uncover the pre-verbal insights that drive creativity and meaning. He combines philosophy, history of thought, and cutting-edge uses of AI to build environments where people can explore their deepest intuitions. Through workshops, cohorts, and his own practice, he guides others in turning those rare dots into pathways for innovation, purpose, and contribution. AI-Generated Timestamped Summary [00:00:00] Introduction and framing of rare dots as preverbal insights [00:01:00] Nuno’s background: from physics to banking and financial modelling [00:06:00] Applying scientific methods to markets and the 2008 crisis [00:12:00] Replication crisis and paradigm shifts in science [00:18:00] Early story of curiosity and existential questions [00:21:00] Introduction of rare dots as deeply resonant insights [00:26:00] How resonance and intuition shape meaning [00:30:00] Creating environments to surface rare dots [00:35:00] History of thinking vs history of ideas [00:40:00] Using AI as a tool for rare dots and Wittgenstein’s ladder [00:46:00] How AI can surface pre-verbal thinking [00:52:00] AI as a prompt for deeper human thinking [00:56:00] Rare dots exploration as an infinite game [01:02:00] Rare dots as a guide for careers and human value Links Nuno on LinkedIn - https://www.linkedin.com/in/nuno-reis/ Nuno's Substack - https://nunobreis.substack.com/ | |||
| Professor Christian van Nieuwberg on Radical Listening | 17 Aug 2025 | 01:09:22 | |
Is listening a hidden superpower we’ve overlooked? You've heard of Active Listening, but what is Radical Listening and why does it matter? Episode Summary On this episode, I’m joined by Professor Christian van Nieuwerburgh, an academic who also describes himself as 'Coach on a Motorcycle'. He's on the show to help me explore what he calls 'Radical Listening'. Christian is Professor of Coaching and Positive Psychology at the University of East London and the co-author, with Dr Robert Biswas-Diener, of 'Radical Listening: The Art of True Connection'. The book offers a research-backed but deeply human exploration of what it means to really hear someone — and how that act alone can change lives. In the book and in his work, Christian blends academic rigour with road-tested coaching insights, drawing from both the lecture hall and long rides through open landscapes. He invites us to look at listening not just as a skill, but as a way of being. With a background in positive psychology and a passion for connection, Christian brings a perspective that’s as practical as it is profound. We talk about how listening — when done with presence and intention — becomes far more than a communication technique. It becomes a way of affirming identity, offering empathy, and shaping culture. Christian shares why well-meaning advice often misses the mark, the difference between social and cognitive listening, and what it takes to be with someone, rather than just hearing them. This isn’t just for leaders or coaches; it’s for anyone who wants to have better conversations, create stronger relationships, and be more human in how they engage with others. Listening, as we discuss, isn’t neutral. It’s powerful, personal, and radically transformative. Guest Biography Professor Christian van Nieuwerburgh is a globally recognised executive coach, academic, and author, holding the title of Professor of Coaching and Positive Psychology at the University of East London. As Managing Director of the International Centre for Coaching Psychology and Executive Director at Growth Coaching International, he bridges rigorous research with practice. He co-authored Radical Listening: The Art of True Connection (with Dr Robert Biswas‑Diener), which reorients listening from a background skill to a central act of human connection. Famously known as the “Coach on a Motorcycle,” Christian combines his love for the open road with his dedication to how we hear and are heard. Learn more at: Links Radical Listening - https://www.bkconnection.com/books/title/Radical-Listening Radical Listening Audiobook - https://www.audible.co.uk/pd/Radical-Listening-Audiobook/B0F2B3TKXV Christian's faculty page at Royal College of Surgeons in Ireland (RCSI) - https://people.rcsi.com/chrisvn Christian's faculty page at Henley Business School - https://www.henley.ac.uk/people/christian-j-van-nieuwerburgh Coach on a Motorcycle - coachonamotorcycle.com AI-Generated Timestamped Summary
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| Dr Sunita Sah on Defiance - how to speak up when it matters | 09 Aug 2025 | 01:02:54 | |
Why do we follow orders or go along with things that feel wrong? Why might defiance be better than compliance? And how can we go about becoming more defiant? Episode Summary I’ve always been fascinated by why people obey, even when it clashes with their instincts or values. In this conversation, I’m joined by Dr Sunita Sah — a physician-turned-organisational psychologist whose work explores the hidden social, cultural, and psychological forces behind compliance. Drawing from her research and personal journey, Sunita reframes defiance as alignment with our true values, not reckless rebellion. We unpack concepts like “insinuation anxiety” — the discomfort of signalling someone else might be wrong — and explore her five-stage model of defiance, from recognising tension to taking decisive action. Sunita explains why compliance is often mistaken for consent, why both have distinct definitions, and why many of us have never practised saying “no” skillfully. Along the way, she shares vivid examples from medicine, aviation, parenting, and history, including the calculated defiance of Rosa Parks. For leaders, Sunita offers a challenge: create environments where dissent is safe and effective, and treat defiance as valuable feedback. For all of us, she suggests starting small — practising low-stakes resistance to build our “defiance muscle.” Whether you’re a rule-maker, rule-follower, or both, this episode invites you to rethink the stories you tell yourself about compliance, and to see saying “no” as a powerful tool for living with integrity. Guest Bio Self-Description: Dr Sunita Sah is a physician-turned-organisational psychologist and Professor of Management Studies at Cornell University. Her research examines the social, organisational, and psychological forces that influence decision-making, particularly in contexts involving authority, conflicts of interest, and ethical dilemmas. She is the author of Defy: The Power of No in a World That Demands Yes (US title: Defy: How to Speak Up When It Matters), a book that reframes defiance as a vital life skill. AI-Generated Timestamped Summary [00:00:00] Opening & why we obey even when it feels wrong [00:02:00] Sunita’s career journey: medicine to organisational psychology [00:05:00] Personal experiences shaping her research [00:07:00] Redefining compliance vs. consent [00:10:00] The five elements of informed consent [00:11:00] Introducing “insinuation anxiety” [00:14:00] High-stakes and low-stakes examples of silence [00:18:00] Why people resist defiance — lack of skill and practice [00:20:00] New definition of defiance as value alignment [00:23:00] Tension as the first stage of defiance [00:25:00] Stage 3: asking clarification questions [00:27:00] Scripts for skilful defiance [00:30:00] Practising in low-stakes situations [00:33:00] Speaking up for others vs. for oneself [00:36:00] Defiance as a skill, not a personality [00:38:00] Calculating safety and effectiveness of defiance [00:41:00] Costs of compliance vs. costs of defiance [00:44:00] Clarifying values to lower stress and improve integrity [00:46:00] Leadership responsibility for safe dissent [00:48:00] Performative vs. genuine speak-up systems [00:50:00] Defiance as contagious behaviour [00:52:00] The role of mischief and playful resistance [00:56:00] Saying yes when the world expects no [00:58:00] Advice for compliance officers and leaders [01:00:00] Upcoming courses on defiance and decision-making Links Sunita's website: https://www.sunitasah.com Defy: The Power of No in a World That Demands Yes — https://www.sunitasah.com/defy Sunita's Cornell University faculty profile — https://www.johnson.cornell.edu/faculty-research/faculty/sunitasah/ | |||
| Dr Libby Maman on Measuring and (Re-)building Trust | 02 Aug 2025 | 01:00:39 | |
What happens when citizens lose faith in the institutions that serve them? And how can we rebuild that trust? Episode Summary On this episode, I'm speaking to someone who cares passionately about this subject and who has made it her life's work to research and solve it. From politicians who lie, to corruption scandals, to public services that simply don’t work the way we expect—especially when we're paying taxes and getting poor value—something feels broken. I want to know: how do we understand and respond to that breakdown of faith? Libby Maman, founder and CEO of Luminata, whose work turns abstract values like transparency, accountability, participation and inclusiveness into tangible, measurable trust indicators. We dig into why conventional approaches to rebuilding trust often backfire, and how designing systems that measure the right things can actually shift organisational behaviour for the better. You'll hear not only how trust can be mapped, measured and managed—but why that matters. We challenge assumptions: do metrics actually undermine trust? Or can they signal seriousness, credibility and responsiveness? Libby shares concrete examples of stakeholder‑led indicators, behavioural logic in gamification, and the limitations and opportunities of measuring democratic values. Guest Biography: Libby Maman Libby Maman is a researcher and systems designer working at the intersection of public policy, behavioural science and institutional design. She is the founder and CEO of Luminata, a consultancy that partners with governments and civil society to build measurable trust frameworks. Libby’s broader background spans academia, consulting and public sector work. Her research focuses on translating democratic norms—such as transparency, accountability and inclusiveness—into practical metrics that organisations can both implement and act on. Through Luminata, she has worked with national and local governments to co‑design trust indicators that respond to real stakeholder needs and drive change. AI-Generated Timestamp Summary [00:00:00] Introduction: Declining trust in public bodies and the stakes of measurement [00:02:45] Libby’s background and mission at Luminata [00:05:30] Why traditional trust-building (PR, appeals to values) often fails [00:10:15] Designing trust indicators: transparency, accountability, participation, inclusiveness [00:15:40] Co‑design with stakeholders to ensure relevance and buy‑in [00:20:10] Behavioural logic: how metrics can motivate institutional change [00:25:00] Risks of aspirational vs realistic measurement targets [00:30:00] Trust-politicisation: when metrics become tools of power [00:35:20] Case examples of gamified measurement and its impact [00:40:00] The relationship between trust-building and voluntary compliance [00:45:30] Limitations: measurement isn’t magic—but it's a start [00:50:00] Final reflections on what organisations must do to grow trust Links: Libby's website - Luminata website (Libby’s consultancy) Libby on LinkedIn Relevant Previous Episodes Professor Yuval Feldman on why we should write rules for good people not bad people Professor Yuval Feldman on Trust & Voluntary Compliance Hilary Sutcliffe on Trust Dr Jake Mazulewicz on Human Reliability | |||
| Iain Morrison on When The Show Mustn't Go On | 26 Jul 2025 | 01:05:09 | |
We’ve all heard the phrase ‘the show must go on’. But when shouldn’t the show go on? To help me answer that, I’m speaking to someone who has spent 35 years managing some of Australia’s most iconic large-scale events — from Taylor Swift concerts to public city spectacles with crowds over 200,000, and corporate experiences — and has often faced the question: when should the show really stop? My guest is Iain Morrison, wh,o as well as having a background in events, is now the CEO of a startup that builds hyper‑accurate 3D and VR plans for event venues. Episode Summary In this episode, I dig into what happens when the entertainment world’s credo — “the show must go on” — becomes a liability, and what it feels like backstage to carry that kind of responsibility. Iain explains the importance of having show‑stop protocols long before trouble arrives — whether it’s crowd crush, heart attacks in the crowd, or approaching severe weather. He explains how event organisers need to make decisions in advance so that nobody freezes under pressure, and ensure everyone is aligned on who can stop the show, and how and when to restart it. We also delve into the emotional toll of the event industry — the brutal hours, constant touring, adrenaline highs, and the realities of burnout. Ian talks candidly about putting people at risk by cutting critical breaks and how easily event teams can burn out. Finally, he walks me through his pivot: building a tech startup that uses 3D planning and virtual models to give event teams a fully visual planning tool — reducing surprises, improving safety, and supporting better decisions from the very first draft. GUEST BIOGRAPHY Iain is an event manager with over three decades of experience in running major concerts, festivals, and public spectacles across Australia. He has helped deliver live shows for acts like Taylor Swift, U2, Foo Fighters, major public events on the Sydney Harbour Bridge and Domain Concert series, with crowds ranging from 5,000 to over 200,000. From high school theatre beginnings to early work at Opera Australia and the Sydney Opera House, Ian transitioned into corporate events, the Olympics, and large public outdoor events. He has worked in high-pressure environments where crowd safety, terrorism threats, public order, and weather call-offs were part of the job on a daily basis. About two years ago, he moved from event delivery to event technology — as CEO and co‑founder of The Imagination Collaborative, Ian now leads a startup building hyper‑accurate 3D and VR planning tools. These digital twins help event teams visualise venue layouts, crowd flows, sightlines, signage, camera positions, evacuation routes and more—before anything is built on site. AI-GENERATED TIMESTAMPED SUMMARY [00:00:00] Introduction [00:02:00] Ian’s backstory: school theatre → university → Opera House → major events [00:05:00] Scale of events: from 5,000 attendees to crowds of over 200,000 [00:08:00] Types of risk at live events: crowd crush, terrorism threats, medical events [00:12:00] Why events remain largely unregulated worldwide [00:15:00] Concept of a “show stop”: planning for what enables safe cancellation or pause [00:20:00] Decision‑making under stress: protocols versus ego-based pressure [00:25:00] Real scenarios: thunderstorms, crowd reaction, and restart challenges [00:28:00] Emotional cost on crews: burnout, long hours, compressed touring schedules [00:32:00] Industry taboo around mental health and burnout; making it safer for staff [00:36:00] Ian’s use of social media to spark conversations on stress, safety and standards [00:40:00] Introduction to Ian’s startup: detailed planning with 3D environments and VR [00:44:00] How the tool works: drone scans, venue models, client interaction in virtual space [00:48:00] Benefits: fewer surprises, better sightlines, optimised signage, cost savings [00:51:00] Future plans: integrating crowd simulation, digital twin models, global expansion [00:55:00] Final reflections: the trade‑offs of delivering magic vs ensuring safety [00:57:00] Wrap‑up LINKS Iain on LinkedIn - https://www.linkedin.com/in/iainmorrison1/ Iain’s website - https://iainmorrison.global/ Iain’s startup, The Imagination Collaborative - https://www.theimaginationcollaborative.com/ | |||
| Zsike Peter on Thinkbait | 19 Jul 2025 | 01:09:45 | |
What if the real risk of AI isn’t job loss but brain atrophy? Episode Summary If you've spent any time on social media recently, you'll be familiar with the flood of low-quality AI-generated sludge. And on this episode, I'm speaking to someone who is leading a one-woman campaign against it and in favour of human-generated content. Her name is Zsike Peter and she's the fiercely human founder of an agency called Vampire Digital; you'll hear why its called that on the show. Zsike is also the author of a new book called Thinkbait: The Definitive Guide to Reclaiming Human Creativity in the Age of AI which seeks to highlight and combat the prevalence of AI-generated low-quality content. Her mission is a passionate defence of human creativity in an age where generative AI threatens to dull our minds and voices. Its a rallying cry for intentional, thoughtful use that keeps our agency intact. In a fascinating discussion, we explore her extraordinary backstory, from growing up in communist Transylvania to being arrested after escaping a toxic UK host family that hired her as an au pair. And you'll hear the remarkable story about how she went undercover in a brothel to win a journalism scholarship. These stories aren’t just great anecdotes, they reveal a mindset of relentless curiosity, courage, and independence that informs her work today. What makes Zsike's objection to AI so compelling is that initially she embraced it. But after having tried it out, she flipped from embracing generative AI to warning against its effects on our thinking. You'll hear her talk about the concept of Thinkbait as an alternative to clickbait; content that stimulates rather than stupefies. Along the way, we unpack how language creates culture, why writing is thinking, and what it means to preserve our humanness in a machine-saturated world. And much, much more. Guest Biography: Zsike Peter Zsike is the founder of Vampire Digital — a content agency with a “fiercely human heart,” known for producing sharp, human-written copy in a world drowning in AI sludge. She is also the author of Thinkbait: The Definitive Guide to Reclaiming Human Creativity in the Age of AI — a book that serves as both a practical framework and a philosophical manifesto. Her background in journalism, corporate communications, and digital marketing now powers a mission to help people reclaim their voices (and their thinking) in a world increasingly seduced by generative AI. Links Thinkbait - https://thinkbait.co.uk/ Vampire Digital, Zsike's agency - https://www.vampiredigital.biz/ Zsike on LinkedIn - https://www.linkedin.com/in/zsike-peter/ AI-Generated Timestamped Summary (yes, I know, ironic, given the subject!) [00:00:00] Introduction [00:02:00] Zsike's childhood in communist Transylvania and family escape story [00:13:00] Going undercover in a brothel to win a journalism competition [00:19:00] Her arrest and start in the UK after fleeing abuse [00:24:00] Building a career in communications and founding Vampire Digital [00:28:00] Why she chose the vampire brand and what it represents [00:31:00] How her agency captures authentic voice in client content [00:33:00] Her shift from embracing to warning against generative AI [00:36:00] The dangers of outsourcing thinking and writing to machines [00:41:00] Why individuality and voice matter in a world of sameness [00:44:00] Thinkbait as a framework, manifesto, and act of defiance [00:48:00] The bedtime story moment that triggered a rethink on AI [00:53:00] The rise of fake authority and automated engagement online [00:57:00] Language loss, writing in a third language, and cultural identity [01:03:00] How hardship shaped her creative drive and ethical stance [01:07:00] Final reflections | |||
| Dr Kiran Bhatti & Professor Thomas Roulet on Wellbeing Intelligence | 12 Jul 2025 | 01:02:24 | |
What if we treated mental health like a capability instead of a crisis? On this episode, I'm talking to a business school professor and a counselling psychologist about their new book that looks at practical ways we can manage mental health. Not after it manifests itself, but beforehand. Episode Summary Mental health has become part of the workplace conversation, but all too often, that conversation stops at slogans and superficial gestures. On this episode, I explore what it really means to build mental wellbeing into the culture of an organisation with two guests who bring very different — and deeply complementary — perspectives. Dr. Kiran Bhatti is a counselling psychologist working one-on-one with individuals experiencing anxiety, trauma, and burnout. Professor Thomas Roulet is an organisational sociologist at the University of Cambridge who researches the social dynamics of modern workplaces. Together, they've written Wellbeing Intelligence, a book that offers a smarter, more integrated approach to mental health at work. Our conversation blends the clinical and the organisational. We talk about why mental health needs to be treated not just as an emergency response but as a proactive skillset, why high performers are often the most vulnerable, and why grand programmes can fall flat if they don’t feel human. Kiran explains how physical symptoms can mask deeper emotional struggles, and Thomas highlights the invisible tensions that can shape how teams feel and function. We unpack how leaders can signal care without being intrusive, and how a culture of safety is built more through micro-interactions than policies. This episode is for anyone trying to build workplaces that support — rather than erode — human wellbeing. It’s full of practical insight, honest reflection, and just the right amount of theory to make it stick. You’ll also hear what parenting a newborn has taught them about emotional intelligence and stress, and why the best mental health support often starts with listening, not fixing. And we break new ground on the show. Not just by having the first couple on as guests, but also because we're joined by their newborn son, who plays his part in making the show more human! Guest Biographies Dr. Kiran Bhatti is a counselling psychologist with over 15 years of experience working with individuals and organisations on issues related to mental health, trauma, and emotional wellbeing. She describes herself as someone who works at the intersection of science and soul — blending evidence-based psychological techniques with a deep respect for human complexity. In her practice, she focuses on empowering clients to make sense of their experiences and build sustainable emotional resilience. Professor Thomas Roulet is a Professor of Organisational Sociology and Leadership at Cambridge Judge Business School and a Fellow at King's College, University of Cambridge. His research explores the social dynamics of organisations, including topics like stigma, conformity, culture, and leadership. He’s published widely on how organisations manage tensions, and how individuals navigate identity and meaning at work. His writing has appeared in Harvard Business Review, The Conversation, and major academic journals. Together, they co-authored Wellbeing Intelligence: Building Better Mental Health at Work, combining their clinical and organisational expertise to offer a fresh approach to workplace wellbeing that moves beyond tokenistic initiatives. AI-Generated Timestamped Summary [00:00:00] Introduction and the concept of "wellbeing intelligence" [00:03:52] Why mental health should be viewed as a spectrum, not a binary [00:07:10] The limitations of performative wellbeing initiatives [00:09:24] How leaders can signal real care without being intrusive [00:13:17] The interplay between physical and emotional symptoms [00:16:45] Why psychological safety needs to be lived, not just stated [00:21:06] What makes high performers especially vulnerable to burnout [00:26:08] Cultural tensions: hybrid work, visibility, and presenteeism [00:29:33] Real-life stories of clients struggling in 'healthy' work cultures [00:34:12] What we can learn from parenting a newborn about stress response [00:38:05] Thomas on data vs experience in mental health measurement [00:41:52] Kiran on the role of micro-connections in building trust [00:44:30] Why middle managers are often the most squeezed and unsupported [00:48:17] The risk of "outsourcing" care via tech or tools [00:52:01] Final thoughts on how to embed wellbeing into everyday leadership [00:55:12] Outro and links to the book and guest profiles Links Dr Khiran Bhatti - https://www.drkiranbhatti.com/ Professor Thomas Roulet - https://www.thomasroulet.com/ Wellbeing Intelligence - https://profilebooks.com/work/wellbeing-intelligence/ Thomas' previous appearance on the show on Negative Social Evaluations - https://www.humanriskpodcast.com/dr-thomas-roulet-on-negative/ | |||
| Tahira Endean on Joy as a KPI (or why live events need to be more joyful) | 06 Jul 2025 | 01:02:12 | |
What if joy became the most important metric when we organised events? Or, to put it another way, why are so many events uninspiring and not very joyful? Episode Summary On this episode, I’m joined by event strategist, educator, and author Tahira Endean to explore a provocative question: what if we measured events not just by financial metrics, but by the joy they deliver? Drawing from her new book Our KPI is Joy: How Live Events Catalyze Happiness, Productivity and Trust, Tahira shares deep insights from decades of experience curating and designing events at scale, including her work with IMEX, one of the largest global gatherings in the meetings and events industry. We discuss why so many events feel soul-crushingly mediocre and how that reflects a fundamental misunderstanding of what people really need when they come together. Tahira challenges the industry’s obsession with surface-level logistics and proposes a reorientation around human experience. She unpacks everything from the science of connection and discomfort to the power of design, food, space, and unexpected joy to foster trust and productivity. Whether you’re an event professional, a business leader, or simply someone who’s sat through one too many lifeless conferences, this conversation will challenge how you think about convening people. We discuss beanbags, sound baths, shrimp, secret handshakes, and how small design decisions can profoundly impact how people feel, learn, and connect. And that’s what makes joy — not an emoji or indulgence — but a powerful performance indicator. Guest Bio: Tahira Endean Tahira is an experienced event strategist, educator, and co-founder of Strategy Table. She serves as Head of Programme for IMEX, where she curates content for two of the world’s largest MICE (Meetings, Incentives, Conventions, and Exhibitions) industry gatherings in Frankfurt and Las Vegas. With over three decades in the events industry, Tahira has developed a reputation for her forward-thinking approach to event design and human-centric experiences. She teaches event strategy and design, is a passionate advocate for experiential innovation, and brings a behavioural lens to the way we bring people together. She believes in the power of micro-moments, psychological safety, and events as catalysts for human connection and organisational trust. AI-Generated Timestamp Summary 0:00:02 - 0:14:48: Maximizing Event Joy for Productivity The episode kicks off with a discussion on how joy can be a key performance indicator (KPI) for events. Tahira Endeen, an experienced event strategist, talks about why many events end up being mediocre and how small design changes can significantly enhance the experience. The conversation highlights the importance of joy in fostering happiness, productivity, and trust during gatherings, challenging the traditional business mindset to value joy as much as other KPIs. 0:14:48 - 0:29:08: Designing Events for Human Connection This segment delves into the principles of intentional event design. Tahira and the host explore how creating environments that balance comfort and stimulation can lead to more meaningful interactions and learning experiences. They discuss examples like the 11th International Conference on AIDS, where well-designed events led to groundbreaking innovations. The focus is on nurturing individual experiences over catering to the masses. 0:29:08 - 0:37:32: Designing Thoughtful & Engaging Events The focus here is on fostering connections and joy in professional events through thoughtful design. Strategies like facilitating introductions by senior managers and organising diverse breakout sessions are explored. The segment underscores the importance of measuring engagement and joy, emphasizing a human-centered approach that considers attendees' needs and enhances productivity and satisfaction. 0:37:32 - 0:49:24: Embracing Experimentation and Failure Tahira shares insights on the value of experimentation and adaptability in event planning. Through a personal anecdote, she illustrates how innovative ideas, initially met with scepticism, can yield significant benefits. The conversation encourages making small changes, embracing failures as learning opportunities, and maintaining a proactive attitude to achieve unexpected successes. 0:49:24 - 1:01:30: Navigating Event Chaos for Success The episode explores the beauty of embracing imperfections in event planning. Tahira and the host discuss how handling mistakes with grace and humour can add charm to events. They advocate for flexibility in event processes to enhance experiences for both speakers and attendees, maintaining the magic even amidst logistical challenges. Links IMEX Events - https://imexevents.com/ Strategy Table - https://strategytable.co/ Our KPI is Joy Book - https://www.amazon.com/Our-KPI-Joy-Happiness-Productivity-ebook/dp/B0DXVX6XX8 Tahira on LinkedIn - https://www.linkedin.com/in/tahira-endean-msc-citp-cmp-ced-918a868/? | |||
| Claus Raasted on Getting Shit Done | 29 Jun 2025 | 01:10:37 | |
Why is getting shit done so hard, and what can we do about it? Episode Summary Getting shit done isn’t just about motivation or tools, it’s about design. In this episode, I speak to Claus Raasted: consultant, author, speaker, experience designer, and someone who describes himself — with tongue firmly in cheek — as an “overpaid rockstar consultant.” But behind the flair is a deep understanding of how to remove friction, reframe work, and help people build systems that actually work for them. Claus and I talk about his Little Book of Getting Shit Done, why productivity isn’t about speed or optimisation, and how to shift from overthinking to action. We also explore the difference between solving problems and designing for them, and how creativity, humour, and even a bit of absurdity can help us rethink how we work. Whether you're the kind of person who loves productivity hacks or someone who's suspicious of all things “optimised,” Claus has a way of making the serious playful and the playful serious. It’s a fun, insightful conversation that just might change the way you approach your to-do list. 🔹 Guest Biography Claus describes himself as an “overpaid rockstar consultant,” but that’s just the tip of the iceberg. He’s a prolific author (46 books and counting), a speaker known for delivering insights with humour, and a designer of transformative experiences, everything from corporate innovation workshops to immersive fantasy roleplay events. He’s the Director at the College of Extraordinary Experiences Claus has also worked with organisations like IKEA, PwC, and Boston Consulting Group. You’ll often find him on stage in a Batman suit, not because he wants to be a superhero, but because he understands the power of breaking expectations. Links Claus' website - https://www.clausraasted.com/ Claus on LinkedIn - https://www.linkedin.com/in/clausraasted/ Claus Raasted's Little Guide To Getting Shit Done - https://drive.google.com/file/d/1DSbVsv6W3CzKbhd3PqU7CBjQUm08uQY1/view?usp=sharing The College of Extraordinary Experiences - https://www.extraordinary.college/ AI-Generated Timestamped Summary 0:00:02 - Introduction 0:02:02 - Humour and Productivity 0:03:43 - The Overpaid Rockstar Consultant Approach 0:09:43 - Strategic Pricing and Branding 0:16:15 - Innovative Approach to Motivation and Productivity 0:19:15 - Combining Gaming with Exercise 0:21:37 - The Human Approach to Sales 0:27:37 - Thoughtful Engagement in Sales 0:34:04 - Reimagining Event Experiences 0:36:34 - Immersive Design in Events 0:39:30 - Expanding Perspectives and Creative Problem-Solving 0:46:30 - Balancing Safety and Creativity 0:53:41 - Resistance to Creative Solutions 0:58:41 - Embracing Unconventional Ideas 1:02:46 - The Value of Time and Connection 1:06:46 - Questioning Hourly Payment Models | |||
| Katy Diggory on communicating across borders | 21 Jun 2025 | 00:53:40 | |
What happens when a British communications expert takes her political instincts and corporate storytelling skills to Germany? 🎙️ Overview On this episode, I speak with Katy Diggory, who’s done exactly that — and learned a lot about tone, culture, and translation along the way. It’s a brilliant conversation that blends politics, international business, and linguistic nuance. We explore the difference between translating and localising a message, why AI struggles to sound human, and how tone of voice can make or break communication, from Ryanair’s snark to a politician’s speech. Katy gives me a behind-the-scenes look at her journey from UK Parliament to advising German corporates and monitoring elections in Eastern Europe. This episode is packed with insight for anyone trying to make themselves understood, especially across borders, cultures, or platforms. Katy is witty, reflective, and razor-sharp, and I think you’ll enjoy hearing from her as much as I did. 👤 Guest bio: Katy Diggory Katy Diggory is a communications expert specialising in campaign design and management, copywriting, proofreading and editing in English and political training. She is based in Munich. She helps individuals and organisations — especially in politics and corporate life — communicate more effectively across languages, cultures, and sectors. Her approach blends UK political communications experience with an understanding of German corporate tone and messaging. Katy has worked in the UK Parliament and across public and private sectors, and has monitored elections for the OSCE and other international bodies. Fluent in German, she brings bilingual sensitivity and cultural fluency to everything from speechwriting to branding. ⏱️ AI-Generated Timestamped summary [00:00] Introduction [01:30] Katy’s background in UK politics and how she got into comms [04:40] The shift from UK politics to working with German corporate clients [08:05] Cultural differences in tone of voice between British and German organisations [10:25] Why humour doesn’t always translate — and how that shapes messaging [13:15] When corporate tone feels robotic or insincere [15:00] Can you really ask AI to write like a human? [17:45] The difference between translating and truly localising content [20:10] Ryanair as an example of strategic tone on social media [22:30] What makes a ‘bad’ tone of voice — and how to recognise it [24:55] Being bilingual: how switching languages also means switching personas [27:40] Why German culture may be more accepting of seriousness [30:15] Behind the scenes of international election monitoring [34:00] How trust is earned — and lost — in political comms [36:50] Politicians as one-person media organisations [39:10] Communication risks in cross-border work [42:30] Katy’s final thoughts on what makes communication human 🔗 Relevant Links Katy’s official website: https://www.katherinediggory.com/ Katy on LinkedIn: https://www.linkedin.com/in/katy-diggory-b1b31425/ Ryanair’s Twitter/X account: @Ryanair | |||
| Kevin Evers on The Strategic Genius of Taylor Swift | 14 Jun 2025 | 01:08:05 | |
What can a global pop icon teach us about business strategy? In the case of Taylor Swift, more than you might think. Episode Summary On this episode, I’m joined by Kevin Evers, senior editor at Harvard Business Review and the author of There's Nothing Like This: The Strategic Genius of Taylor Swift. We dive deep into what makes Swift not just a pop icon but a master strategist — someone who has repeatedly made bold, counterintuitive business decisions and turned them into career-defining moments. Kevin and I explore how Taylor has managed her brand like a founder, handling everything from customer loyalty to product lifecycle planning, channel distribution to reputation management. He explains how she’s cultivated extraordinary fan intimacy, exercised long-term thinking, and turned public conflict into strategic advantage; all while maintaining creative and commercial dominance. One of the key moments we reflect on is her decision to re-record her early albums to reclaim ownership of her masters — and since we recorded this episode, there’s been a major update: she’s now reportedly bought back the original masters. It’s a case study in asset control, strategic patience, and sticking to your values, and whether or not you’re a Swiftie, there’s a lot to learn. Guest Biography Kevin is a senior editor at Harvard Business Review, where he focuses on strategy, innovation, and leadership. He is the author of The Strategic Genius of Taylor Swift, a book that applies a business lens to the career of one of the most commercially successful musicians of our time. In the book — and this conversation — Kevin explores how Swift’s strategic decision-making offers lessons in branding, IP management, customer engagement, and more. In addition to his work at HBR, Kevin has also edited and collaborated on several bestselling business books, including titles in the HBR Guide series. AI Generated Timestamp Summary 0:00:00 - Intro (7 Minutes)
Links There's Nothing Like This - https://www.nothinglikethisbook.com/ HBR Summary: https://hbr.org/2025/03/the-strategic-genius-of-taylor-swift Kevin on LinkedIn: https://www.linkedin.com/in/kevin-evers1/ | |||
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