Explorez tous les épisodes du podcast The HR Hub

Job analysis provides the foundational framework needed for many activities of HR. It also will help you understand work and adapt your workforce as artificial intelligence reshapes daily tasks and organizational roles. Dr. Edie Goldberg joins the conversation to explain the critical difference between quick job descriptions and structured task analysis, offering practical advice on legal defensibility, future-oriented job design, and removing workplace toil. Key Takeaways: - The important difference between performing a detailed job analysis and drafting a basic job description. - Why observation yields far richer data than simple interviews or surveys. - How to weight task frequency against task criticality for proper role evaluations. - The legal benefits of rigorous job analysis in hiring and development. - How to use task analysis to identify where AI can eliminate operational toil. - Strategies for conducting future-oriented job analysis on roles that do not exist yet. 00:00 Why job analysis is important 01:42 Job analysis versus job descriptions 03:39 Steps to conducting a job analysis 06:39 Balancing task frequency and importance 09:10 Legal value of job analysis 10:41 Why companies skip proper job analysis 12:41 Task analysis 14:34 Redesigning jobs to remove toil 17:32 Analyzing rapidly changing roles 19:08 Future oriented job analysis method 21:00 Where AI belongs in HR functions 22:38 Resources for learning job analysis 24:07 Transforming workflow for better outcomes **Find Edie** Website: https://www.elgoldberg.com/ LinkedIn: https://www.linkedin.com/in/edie-goldberg-phd/ Book Titles: Performance Enablement: A New Model for Driving Organizational Performance **Find Andrea (me)** Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

Going into a presentation and feeling terrible? Watch this. You can do it AND do a good job. Building workplace confidence and executive communication skills is essential for driving career growth and establishing credibility in leadership. Dr. Andrea Wojnicki, an executive communication coach with a doctorate from Harvard Business School, shares actionable strategies to manage imposter syndrome, use body language, and project authority even when you're swimming in self doubt. Key Takeaways: - Imposter Syndrome is Growth: Experiencing imposter syndrome often signals that you are actively pushing your limits and taking professional risks. - Reframing your Anxiety: The body's physical response to anxiety and enthusiasm is nearly identical so reframe your nerves. - Socially Distanced Self-Talk: Addressing yourself in the second person ("Andrea, you've got this") causes your brain to process the statement as trusted external advice. - The Three-Point Body Scan: Checking posture, hand visibility, and direct eye contact immediately projects executive presence in any meeting room. - Expansive Posture for Credibility: Confident professionals naturally take up physical space, signaling trustworthiness and capability to peers and senior leaders. - Self-Concept Clarity: Focus on your specific, unique strengths rather than generic self-praise to build durable, authentic confidence over time. Self awareness pays off. 00:00 Intro 0:59 Defining imposter syndrome 02:23 The connection between credibility and confidence 06:11 The history of imposter syndrome 14:03 Reframe your anxiety 18:23 Use the second person 21:34 Do a body scan 27:11 Authenticity not required (exactly) **Find Andrea Wojnicki** Website: https://talkabouttalk.com/ LinkedIn: https://www.linkedin.com/in/andreawojnicki/ **Find Andrea Adams (me)** Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

There are specific and tangible ways to build psychological safety on teams and help your clients do it too. Leadership consultants Karolin Helbig and Minette Norman share five practical plays from their psychological playbook series to help human resources professionals and business executives transform our team cultures. The tactics are easy to do although sometimes they require you to be your better self. Key Takeaways - Humility required: Asking "What am I missing?" invites ideas and discussion. - Listening: You've heard about the importance of listening - and it's necessary for psychological safety too. We need to listen to understand rather than listening to formulate your next response. - Being the better person: When challenged, before you get defensive... pause! - Normalizing Intelligent Failure: When we talk about embracing failure, it's not ALL failure. We still have to smart about the failures we embrace. And so so much more! 00:00 Intro 00:45 Defining psychological safety 02:44 An overview of the 5 plays 05:45 Simple ways to invite opinions 07:46 Listening 11:58 When you are attacked 16:28 You might be justified 17:41 Maybe you won't have to confront the person 21:33 Embracing risk and failure 23:56 Creating inclusion 26:32 The importance of inclusion (it's biology **Find Karolin & Minette** Website: https://www.thepsychologicalsafetyplaybook.com/ LinkedIn Karolin: https://www.linkedin.com/in/karolinhelbig/ LinkedIn Minette: https://www.linkedin.com/in/minettenorman/ Book: The Psychological Safety Playbook **Find Andrea (me)** Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

You think you have an HR strategy but you don't. Because strategy is not a list of programs. You have a strategy when you create something aimed at concrete business outcomes like risk reduction, market growth, and core operational productivity. In this discussion, Ranya Nehmeh, founder of Elevar HR Advisory, shares her framework for escaping operational traps and building sustainable partnerships with senior leadership. Key Takeaways: - The Blueprint: A real strategy must outline exactly where the business is going, the specific capabilities required, and what operational elements must change. - Language Barrier: HR teams often focus on framework completion and engagement scores, while business leads focus strictly on revenue, risk, and productivity. HR needs to shift. - The Agility Trap: Constant structural reorganization without foundational operational stability breeds severe change fatigue across teams and doesn't create business results. - Manager Accountability: Middle managers account for roughly 70% of the variance in team engagement, making them the literal execution point of your strategy. 00:00 Intro 01:53 Speak the language of your business leaders 05:32 Avoiding the Agility Trap 08:48 When Engaged Employees are Leaving 10:50 Managers' Role in Team Engagement 12:47 Audit Your Strategy **Find Ranya** Website: https://elevare-hr.com/ LinkedIn: https://www.linkedin.com/in/ranyanehmeh/ **Find Andrea (me)** Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

HR is failing when we look at problems narrowly: accepting a manager's convenient opinion that the employee is the problem. This episode looks at how human resources professionals can properly diagnose whether a team issue stems from the employee, the manager, or the system they both work within. Debbie Pearmain and I look at what actually works to improve the performance of a manager. I meant most managers work 10 years before they ever get any training. And training alone is questionably effective. So key takeaways: - Look for systemic patters: Individual issues point to the employee, but multiple struggling teams indicate systems. - Three lenses for assessing: Always evaluate leadership challenges through capability, capacity, and the system. - The problem with off-the-shelf training: A single supervisory course probably isn't going to be enough. - Old methods: Old training methods are unlikely to work because things have changed. Now managers have cognitive overload, AI disruption, emotional fatigue, and hybrid workplace complexities. - Pair training with coaching: True behavioral modification happens when educational training is reinforced with ongoing, personalized executive coaching. We've tried turning the managers into coaches and that didn't really work. 00:00 Intro 01:13 Holding the Mirror Up to Leaders 02:24 Subtle Indicators of Poor Team Trust 04:21 Thinking about the Systems 07:47 Using Team Engagement Surveys Well 10:06 How to Assess Leadership Capability 12:40 Tailoring Coaching to Low Medium and High Performance 15:21 The Failure of Generic Courses 19:18 Modern Leadership Challenges 20:48 Combining Training and Coaching 25:10 Connecting Leadership Vitality Programs to ROI **Find Debbie** Website: https://www.onestophr.ca/ LinkedIn: https://www.linkedin.com/in/debbie-lang-pearmain-116551/ **Find Andrea (me)** Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

Most of us spend our days heads-down focusing on our immediate work - compensation, hiring, performance management, employee issues... But HR leaders need to look up - and out. To build a strong workforce strategy, we must look beyond organizational boundaries to anticipate macroeconomic, political, and technological shifts. In this episode, former Vice President of HR Jim Utley shares how to successfully transition your human resources function from purely operational to deeply strategic. Key Takeaways 1) Look Outside the Building: Operational HR is necessary, but managers and leaders must lift their heads to track external economic, social, political, technological, and environmental forces. 2) Use the five external pillars to organize your thoughts around external risk 3) Use frontline intelligence - after all they interact with our clients and products all the time 4) Read broadly. 5) Be active in industry groups OUTSIDE of HR And much more. 00:00 Intro 01:44 The external influences 04:11 The five core strategic planning categories 08:37 Gathering data from the frontline 11:07 The case for being well-read 13:07 Example 1: Technological change 15:20 Example 2: Climate change 19:21 How to do this 24:21 One tool: black swan scenarios 25:53 Connecting with Jim Utley **Find Jim or his book** Website: https://books.friesenpress.com/store/title/119734000607247171/James-Utley-People-Working **Find Andrea (me)** Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

Performance management conversations can be stressful. This video should help. If you are nervous about it, you have probably been avoiding it and avoidance will not solve the problem. This video will help you prepare for and execute difficult workplace conversations without watering down your core message. So learn how to address behavioural issues constructively while maintaining professional boundaries and respect. Key Takeaways - Be Prepared: Consider specific 'evidence because general impressions or vagueness will cause defensiveness. - Prioritize Clarity: Avoid softening the message so much that the employee leaves under the impression everything is fine. - Explain the Business Impact: Connect the performance issue directly to how it hurts the team or goes against organizational values. - Invite Real Dialogue: It will help build engagement and ownership in the improvement plan. And don't forget the consequences. If you have been avoiding it, it is probably serious. Let the employee know early so they have a hope of fixing it. 00:00 Intro 00:47 Gathering your facts 01:23 Be clear (don't water down your message) 03:13 Explain the impact 05:13 Listen 06:34 State the consequences 07:56 Avoid these traps 09:41 Handling the emotions 10:26 Why early, honest conversations prevent escalation **Find Andrea (me)** Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

Research reveals a worrying trend regarding the wellness of HR. While HR professionals are tasked with managing company culture and supporting workforce wellness, the vast majority of us lack adequate support. Clinical psychologist Dr. Jo Burrell shares insights from three years of research to highlight how organizational systems can better HR from chronic stress. Here are some of what she had to share: - Only 13% of HR professionals feeling well-supported at work and this metric has not moved. - But HR professionals who feel supported experience fewer mental health issues, take less sick leave, and are far less likely to leave the profession. - While chatting with friends helps, formalized systems like peer supervision and coaching make sure we move the dial. - Connecting with others in HR normalizes our challenging professional experiences. - Action needs to come from three places: individual, employer, and associations. 00:00 Intro 00:59 The numbers aren't changing 03:40 Support matters 06:30 Our normal approaches don't work 08:58 Formal versus informal support 11:33 Support frameworks 14:06 When you don't trust your manager 15:39 Three levels of responsibility 20:26 Facilitation compared to DIY 22:32 If you're solo 25:13 Connect with Jo and learn more **Find Dr. Jo Burell** Website: https://www.ultimateresilience.co.uk/ LinkedIn: https://www.linkedin.com/in/dr-jo-burrell-04901a96/ **Find Andrea (me)** Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

Building a positive work environment requires more than just corporate perks or collaboration values on a wall. Josh Block, President of Block Imaging, joins the show to discuss how focusing on "Together, Thoughtful, and Transparent" transforms company culture and employee ownership. How the "Together" principle improves major business decisions. Moving from the Golden Rule to the Platinum Rule Why pay attention to the lighting The importance of constant feedback. The 3 C's of hiring and exiting: Character, Competency, and Chemistry. 00:00 Intro 00:46 The 3 T's as a foundation 01:35 Together: Making decisions together 02:10 Thoughtful: Considering the needs of others 02:27 Transparency: Starting the trust cycle 03:33 Moving beyond silos and dictatorships 04:47 Sharpening the final 10 percent 07:03 Applying the Platinum Rule at work 07:43 Why compensation and workspace matter most 10:04 Overcoming the urge to hide information 12:31 Why clear feedback is actually kind 16:15 The 3 C's of employee exits 18:35 Transparency vs. complaining in the chain 19:32 Where to start with People Matter Find Josh Website: https://www.peoplematterwork.com/ LinkedIn: https://www.linkedin.com/in/josh-block-9a84275/ Book Titles: People Matter at Work Find Andrea (me) Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

Constructive dismissal is an often-discussed but rarely-realized part of employment law where fundamental changes to a role can lead to significant employer liability. This episode breaks down what counts as a unilateral change and how employers can navigate restructuring without triggering valid legal claims. Defining the "unilateral and fundamental" test for dismissal. Why salary reductions and demotions are primary triggers. The role of "reasonable notice" in changing contract terms. How "consideration" and signing bonuses can mitigate risk. The employee’s duty: choosing to accept or resign. The legal concept of "condoning" changes by staying too long. 00:00 Defining the concept of constructive dismissal 00:41 What constructive dismissal is not 01:31 Common triggers for valid legal claims 03:00 Performance management vs. constructive dismissal 04:48 Most common mistakes made by employers 06:02 How to restructure without legal risk 08:27 Using amendment letters and consideration 10:52 Is unilateral change ever legally defensible? 12:09 Employee options: resign or accept 13:56 Contract language and legal limitations Find Brady Website: https://www.matthewndinsdale.com/ LinkedIn: https://www.linkedin.com/in/brady-farmer-077235108/ Find Andrea (me) Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

Implementing AI is different than other types of software. Globalization Partners (G-P) Head of HR Laura Maffucci shares her lessons from navigating an AI mandate, handling employee fear, and building a cross-functional AI governance council. Listen to hear how we transition from informal employee experimentation to structured, agentic workflows that enhance productivity without removing the human in the loop. Key takeaways from the discussion: Why bolting generic AI tools onto existing, broken workflows fails to deliver much results How an internal cross-functional AI council enables employee use The difference between executive perceptions and employee realities Enabling the desired behaviour Being real 00:00 Lessons from early enterprise AI implementation 01:13 Scope of AI deployment at GP 02:17 Managing employee fear of job replacement 04:31 Moving from unstructured to structured automation and the change implications 06:00 The differing implementation needs: deep versus broad 08:41 The failure of bolting on AI 10:43 Purpose-built compliance and agentic data scraping 12:43 Managing shadow AI and workflow fragmentation 13:46 Structuring a corporate AI policy council 15:10 Creating positive energy around governance rules 16:40 Executive delusions vs employee realities 18:37 Why rising quality standards impact efficiency 19:21 The role of HR in change management 20:52 Balancing personal skepticism with strategic adoption 22:05 Finding non-technical AI champions in house 24:22 The power of authenticity over corporate jargon 25:27 Where to connect with Laura and G-P Find Laura Website: https://www.G-P.com/ or https://www.globalization-partners.com LinkedIn: https://www.linkedin.com/in/laura-maffucci/ Find Andrea (me) Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

Implementing a clear progressive discipline policy ensures that your organization handles employee performance issues fairly and legally. This episode covers this essential HR topic which I have avoided for over 5 years. 😬 The purpose of discipline, though, is to address workplace conduct AND provide the individual with a genuine opportunity to improve. Key Takeaways - The True Intent: Progressive discipline provides a fair, structured path for improvement, rather than acting as a fast track to termination. - Verbal Warning: The initial conversation must clearly state the required change and document potential consequences - but no letter. - Written Letters: Formal letters must reference past discussions, outline precise performance expectations, and explicitly state what happens if the improvement is not enough. - Investigations are Mandatory: Your termination won't hold if you didn't ask questions and listen to the answers. I also talk about the the difference between discipline and PIPs. AND I see the irony of having avoided the topic so long. LOL 00:00 Defining Progressive Discipline 01:21 Mindset Shifts for Effective Management 02:29 Step One: The Verbal Warning Conversation 03:22 Step Two: The Written Warning Letter 04:00 Step Three: Final Warning 05:05 Step Four: The Terminations 05:28 Investigating Misconduct Before Issuing Discipline 07:43 Overcoming Manager Avoidance 10:10 Progressive Discipline vs Performance Plans 11:15 Legal Risks in With-Cause Terminations 12:27 Core Takeaways for Modern HR Leaders Find Andrea (me) Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

Calculating severance pay in Canada requires understanding the difference between statutory minimums and common law reasonable notice. In this episode, employment lawyer Brady Farmer explains how age, position, and length of service determine what an employee is truly owed. Key Takeaways: - The difference between the "floor" of statutory law and the "ceiling" of common law. - Why the "one month per year" rule is actually a myth. - How the duty to mitigate can lower an employer's total payout. - The stark contrast between Canadian notice requirements and US "at-will" employment. 00:00 Defining statutory vs common law severance 02:13 How common law fills legislative gaps 03:15 Debunking the one month per year myth 03:56 Four factors for determining notice periods 05:54 Understanding the employee duty to mitigate 08:23 Strategies to encourage employee mitigation 11:13 Are termination clauses actually enforceable? 17:42 Why releases require extra consideration 19:04 Anatomy of a proper termination letter 23:41 Canada vs US employment law differences **Find Brady Farmer** Website: https://www.matthewsdinsdale.com/ LinkedIn: https://www.linkedin.com/in/brady-farmer- **Find Andrea (me)** Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

Many professionals wonder why others with less technical skill seem to get further in their careers. The answer often lies in their ability to build influence and trust through emotional intelligence rather than relying on formal authority. In this conversation, Jen Shirkani explains how to use the "Three Rs" of EQ—recognizing, reading, and responding—to connect your goals with what your stakeholders actually care about. Whether you are delivering bad news or trying to change a leader's mind, these insights help you navigate tough workplace dynamics. Key Takeaways: The "Three Rs" of emotional intelligence: Recognizing, Reading, and Responding. How to identify what a leader truly cares about to frame your pitch effectively. The critical role of trust deposits in building long-term influence. Why sarcasm and "experiential empathy" can backfire during stressful conversations. Navigating the "Badzilla" trap when enforcing unpopular policies. Moving from defensive rule-following to consultative partnership. 00:00 Why some people have more influence 01:05 Defining the Three Rs of EQ 01:52 Connecting ideas to what others care about 03:10 How to identify individual motivations 06:07 The role of trust in building influence 08:27 Starting with an EQI assessment 10:00 Delivering bad news using EQ 14:44 Cognitive vs. experiential empathy 16:14 Balancing employee advocacy and business needs 20:10 Common mistakes when trying to influence 22:56 Where to find EQ and influence resources Find Jen Website: https://www.penumbra.com/ LinkedIn: https://www.linkedin.com/in/jenshirkani/ Book Titles: Ego vs EQ and Choose Resilience Find Andrea (me) Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

Workplace friendships are pretty important: they are a primary driver of employee engagement and retention. And, of course, just a nice workplace where people actually want to be. In this episode, Ryan Jenkins explains how modern technology is leading us us to prioritize convenience over connection, inadvertently increasing professional isolation. Which we can't ignore because it undermines organizational performance. We explore the "Team Connection Model" and discuss how HR leaders can move beyond ho-hum team building toward meaningful team BINDing. You will learn about the role of synchronization in team health, why Gallup has refused to remove the "Best Friend at Work" survey question , and practical ways to foster connection in remote or hybrid environments. It's not at all impossible and, now, it's more important than ever. 00:00 The decline of workplace connection 01:32 Choosing convenience over connection 03:50 The lake village vs ocean community - the setup matters 06:56 Why Gallup asks about best friends 09:09 Communication vs true connection 11:21 Scaling connection with technology 16:13 The three psychological 'nutrients' 20:06 Team building vs team binding 21:48 The See, Sync, Support model 23:40 Why synchronization matters for teams **Find Ryan Jenkins** Website: https://www.ryan-jenkins.com/ LinkedIn: https://www.linkedin.com/in/ryanjenkinskeynotespeaker/ His book: https://www.amazon.com/Connectable-How-Leaders-Move-Teams-Loneliness-Connection/dp/1400232231 **Find Andrea (me)** Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

When an employee responds to a performance improvement plan with a formal complaint, it can feel like a calculated move to avoid accountability. This video explains why these counter-complaints happen and how small business owners can manage the investigation without derailing their performance management process. You will learn how to protect yourself from liability while ensuring that legitimate grievances are heard. We break down the procedural steps to take when timing feels suspicious but the law requires action. Key Takeaways: Why employees use complaints as leverage during performance reviews. The legal risks of continuing performance management during an open investigation. How to properly document a "pause" in the disciplinary process. Why "unsubstantiated" does not always mean the employee was lying. Resuming accountability once an investigation is closed. The danger of letting a complaint permanently stop necessary performance management. 00:00 Managing the dreaded counter-complaint 00:52 Why you can't ignore suspicious timing 01:56 Why employees file complaints during PIPs 02:50 When to pause performance management 04:47 Getting investigations done quickly 05:40 Resuming the process after unsubstantiated findings 07:22 Preventing complaints from derailing accountability Find Andrea (me) Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

Conducting a workplace investigation is about much more than finding someone guilty. To protect your organization, you need a defensible, neutral process that can withstand the scrutiny of a courtroom or an arbitrator. In this episode, Bob Stenhouse from Veritas Solutions joins me to break down the six essential components of a high-standard workplace investigation. We explore how to handle initiating events (including social media triggers), the nuances of gathering sufficient evidence without a "smoking gun," and the legal standard of the balance of probabilities. Whether you are dealing with a formal complaint or a high-risk harassment allegation, these insights will help you ensure your investigative findings are objective and legally sound. 00:00 The goal of neutral workplace investigations 01:04 Six components of every investigation 04:15 Can the news trigger an investigation? 06:06 Harassment vs. bullying: the legal difference 07:36 Using a risk-informed approach for complaints 11:12 When is your evidence actually sufficient? 14:59 Explaining the balance of probabilities standard 17:32 What makes a solid investigation report? 20:07 Aggravating vs. mitigating factors in discipline 21:42 When to hire an external investigator Find Bob Website: https://veritassolutions.net/ LinkedIn: https://www.linkedin.com/in/bobstenhouse/ Find Andrea (me) Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

Pay transparency is no longer just a "nice to have" feature for job postings: in many provinces and states, it is now a legal requirement. It's not enough to add the numbers to a posting - consider what your other employees will think when it shows up on a posting for a job similar to theirs and - wow! - it's more than they are paid! This shift will force an overhaul of internal compensation structures. In this episode, I speak with Sean Raible, founder of Game Plan Total Rewards, to break down the actual work required to stay compliant without totally eroding trust. We discuss: - The layers of legislation across BC, Ontario, and the US. - The 5-step framework for implementing a transparent pay program. - How to handle "compression" when new hires expect more than current staff. - Why 'crawl, walk, run' is a good approach to this work - The surprising impact transparency has on applicant volume. 00:00 The reality of pay transparency laws 01:10 The implications of 2026 deadlines 02:35 Building a compensation philosophy from scratch 04:10 Why pay discussions trigger high emotion 05:30 Regional nuances 07:10 More on the variation between jurisdictions 09:15 How transparency increases applicant resumes 10:45 Five steps to implement transparency 13:10 Sustaining your compensation program long-term 16:30 Avoiding the "New Hire" pay trap 18:50 Timeline: How long implementation takes 21:50 Managing high-salary demands from candidates **Find Sean Raible** Website: https://gameplantotalrewards.ca/ LinkedIn: https://www.linkedin.com/in/seanraible/ **Find Andrea Adams (me)** Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

Company culture is ignored too often as a focused activity of HR. And it's rare to find someone who has a system for intentionally shaping culture. Nadia Uberoi, Head of People at Garner Health, is that person. She argues that shaping culture is one of, if not the most important activity we do in HR. In this episode, we break down: 🤷🏻‍♀️The difference between organic and intentional company culture. 3️⃣ Nadia’s three-part framework for systemizing culture: Expectations, Mechanisms, and Enablement. ❗️ And a bonus: How to build a "high candour" environment where thoughtful feedback is a requirement, not an option. 🤔 Practical ways to assess if your team is actually living your values. 00:00 Intro 01:36 Why culture is the foundation of HR 02:30 What it means to systemize culture 03:25 The three-part culture framework explained 04:13 Defining cultural competencies and expectations 06:14 Designing mechanisms into the flow of work 08:52 Training and enabling your people 11:21 Using real case studies for onboarding 12:25 How to accurately assess culture 15:33 The truth about feedback and mindset 17:48 Candour with decency **Find Nadia** Website: https://www.getgarner.com/ LinkedIn: https://www.linkedin.com/in/nadia-uberoi/ **Find Andrea (me)** Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

Managing employee complaints in a small business can quickly become a demanding role that drains your decision-making energy. If you find yourself frustrated by constant venting about co-workers or office lighting, it is a signal that you may need to shift how you respond to complaints. In this episode, I break down how to differentiate between complaints that require your intervention and those that serve as coaching opportunities for your team. I explore the importance of written policies for predictability, how to handle feedback regarding your managers, and the specific questions you can ask to return responsibility to your employees. Running a productive business does not mean an environment free of friction, but it does require helping your people navigate that friction themselves.00:00 Managing normal complaints01:10 Why frequent complaints wear you out02:02 Balancing policy and nimbleness03:22 Deciding when to get involved04:38 Respecting employees through their own problem-solving05:30 Handling complaints about your managers07:08 Using coaching questions instead of fixing08:44 Calibrating realistic workplace expectations10:06 Support for small and medium businesses**Find Andrea (me)**Website: https://thehrhub.ca/LinkedIn: https://www.linkedin.com/in/andrea-adams1/Email: andrea@thehrhub.ca

Stop hiring for the wrong things. When you hire, are you actually screening for success, or just a polished resume and a good interview that ticks the experience and credentials boxes? In this episode, I sit down with Dr. Nita Chhinzer (University of Guelph) who challenged my perspective on recruitment. And as a bonus, what's happening in the market.It turns out, most of us are looking at the wrong things and asking the wrong questions. While technical skills get someone through the door, the evidence indicates that three "hidden" traits actually predict long-term performance: 1. Professional Maturity: Can they handle the sometimes unspoken realities of work?2. Attitude (The Useful Kind): Do they have genuine ownership, are they resilient, or are they just clocking in?3. Feedback Receptivity: Can they hear feedback without becoming defensive? Then will they actually use it to improve? Because if they can't take feedback, they won't grow as much.Ad despite what your client says they want, these three qualities are what they actually want according to the evidence and research. Once the basic skills pass a screening.So what soft skills do you include in your screening? Leave a comment. Has a "great on paper" hire ever failed because they lacked one of these three? *Find Dr. Nita Chhinzer in the following places* LinkedIn: https://www.linkedin.com/in/nitachhinzer/https://nitachhinzer.com/https://www.uoguelph.ca/lang/people/nita-chhinzer*Find Andrea Adams in the following places*https://www.linkedin.com/in/andrea-adams1/https://thehrhub.ca/

Emotional labour is the unwritten work of managing your feelings and the emotions of others to be effective in the workplace. HR professionals and leaders often act as "toxin handlers," absorbing organizational frustrations and conflicts without a formal strategy for recovery. In this episode, executive coach and author Dina Denham Smith breaks down why emotional labour feels like pushing a beach ball underwater and how to prevent it from leading to compassion fatigue. We explore the difference between emotional and cognitive empathy, the physical toll of suppressing true feelings, and practical ways to "metabolize" the stress of leadership. Key takeaways include: - The definition of a "toxin handler" and why this role is vital yet undervalued. - The three components of an emotion: behavior, physiology, and mental interpretation.- How to use the "Three Rs" (Reflect, Reframe, Restore) to recover your energy. - Why cognitive empathy is a protective strategy for those in high-conflict roles. **Find Dina Denham-Smith** Website: https://dinadenhamsmith.com/ LinkedIn: https://www.linkedin.com/in/dinadenhamsmith/ Book Titles or other links: Emotionally Charged: How to Lead in the New World of Work **Find Andrea (me)** Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

Complaints from employees can be intimidating for any leader, but especially in an SMB where you don't have HR or anyone in HR with this kind of depth. This episode breaks down the immediate steps you must take when an employee brings forward an alarming complaint to avoid legal issues and protect your organization. You need to know which kinds of complaints come with legal obligations and which don't and then how to avoid making the situation worse. Key Takeaways: 5️⃣ 5 steps during the initial complaint meeting. 🇨🇦 vs 🇺🇸: Key differences between Canada and the US around which complaints trigger your obligation to investigate 🤔 How to determine if you can handle an investigation internally or if you must hire an outside expert. 🙅🏻‍♀️ Common mistakes leaders make, including "gut-feeling" decisions and mediation traps. 00:00 Five steps for the initial meeting 01:25 Categorizing the three types of complaints 04:00 US vs. Canada: Legal trigger words 05:18 When you are obligated to investigate 08:40 Formal vs. informal complaint triggers 09:30 Internal vs. external investigator criteria 12:45 Advice for self-led investigations 13:40 Common mistakes to avoid **Find Andrea (me)** Email: andrea@thehrhub.ca Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

Building a people first culture is an aspiration for many in HR and leadership. But we struggle to close the gap between our good intentions and the actual impact on people. In this conversation, Josh Block, President of Block Imaging and author of People Matter at Work, explains why caring is a legitimate business strategy that drives ownership and long term performance. So that our people FEEL that we care. We discuss the "Three T’s" of leadership, the difference between viewing employees as resources to be extracted versus a garden to be nurtured, and the specific questions we can coach leaders to ask so they build real trust. If you are looking to move beyond transactional management (where people are the gold mine) and create an environment where employees feel safe, seen, and successful, this episode provides practical advice for HR and leaders. **Find Josh Block** Website: https://www.peoplematteratwork.com/ LinkedIn: https://www.linkedin.com/in/joshuablock/ Book: https://www.amazon.ca/People-Matter-Work-Fostering-Everyone/dp/B0FYX543SN **Find Andrea (me)** Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

There is trepidation in the learning and development community right now. With AI shifting the landscape daily, many are asking: What will the role of an L&D professional be in the future? What will the role of the function be?? I sat down with Josh Cardoz, Chief Creative & Learning Officer at Sponge Learning, to get a pulse on 2026. Josh is mostly excited - tempered with a warning for those wishing to go back to the old ways of doing things. Key Takeaways from our Conversation: - AI is a double-edged sword: Yes, AI will finally make hyper-personalization a reality. No more single course to solve a problem for 10,000 people. - A loss of community: Josh warns of a "related loss of community." If everyone is on a perfectly curated, solo AI path, we risk losing the shared standards and human connection that make a culture strong. - A shift in L&D language: L&D pros need to stop talking about "training" and "learning" and... - A business mindset: we need to talk about business problems and keep the L&D to ourselves Josh also shared some consulting tips that are gold for engaging with clients. *Connect with Josh and Sponge* https://www.linkedin.com/in/joshcardoz/Sponge Learning: https://www.spongelearning.com/ *Connect with Andrea* Website: https://thehrhub.ca/ LinkedIn: https://www.linkedin.com/in/andrea-adams1/

We’ve all seen the 'Brilliant Jerk'—the executive who delivers high-impact results but leaves a trail of cultural destruction and turnover in their wake.In today’s episode, I tackled emotional intelligence (EQ) in organizational behaviour. My guest, Jen Shirkani, has spent 25 years coaching the C-suite on how to bridge the gap between technical brilliance and relational leadership. She breaks EQ down into a high-performance framework: Recognize, Read, and Respond.We dive deep into the specific competencies that will contribute to HR performance, drive workplace trust, and help us improve leadership effectiveness, including: - Cognitive empathy vs. affective empathy: Why you don't need to feel an employee's pain to effectively validate their experience—a crucial skill for diversity, equity, and inclusion (DEI). - The optimism trap: How to balance visionary leadership with reality testing to avoid strategic blind spots. This is one I fall into. - A crisis of emotional expression: Why people are biting their tongues and saying less, eroding psychological safety and killing organizational trust.For HR professionals managing the high emotional demands of the modern workplace, this discussion is invaluable. **About Jen Shirkani** LinkedIn: https://www.linkedin.com/in/jenshirkani/Jen's Website: https://penumbra.com/Jen's Podcast: Ego vs EQ & You**About Andrea**LinkedIn: https://www.linkedin.com/in/andrea-adams1/My website: https://thehrhub.ca/

~ 30% of your new hires will leave before the 90-day mark.Unless you onboard properly. You’ve already done a lot: you spent thousands on recruitment, vetting, and interviewing. You will pay for them and their training. But without a solid onboarding process, there is a high chance that your investment will walk out the door. Onboarding is quite possibly the easiest and most cost-effective retention activity you can do, yet so many businesses treat it as an afterthought. Or a tedious activity they avoid. So watch the video and make sure you do it! Onboarding isn't just a "nice-to-have" - it's a key bottom-line retention strategy. I'm an HR Consultant to SMBs. Find me at: https://thehrhub.ca https://www.linkedin.com/in/andrea-adams1/

The lack of connection within workplaces is more than a sad fact —it’s a serious business issue impacting performance. It's dollars left on the table. In this episode, Ryan Jenkins (WSJ Bestselling Author of Connectable) explains why workplace loneliness is increasing and how HR leaders can build a culture of belonging to combat employee isolation. Loneliness was a recurring theme on this channel throughout 2025. And Gallup has reinforced over and over that it's a critical piece of engagement. That question: "Do you have a best friend at work?" is important. But what do you do? This episode has tips. What You’ll Learn:- The Rise of Isolation: Why loneliness is increasing across all demographics in the modern workplace. The Science of Connection: How the brain reacts to exclusion and its impact on cognitive performance. Critical Stats: Why 8 out of 10 global workers feel disconnected at least once a month. HR Strategy: Practical ways to address loneliness It came up throughout the year in conversations on burnout, engagement, remote and hybrid work, culture... it's something we need to pay attention to. **Find Ryan Jenkins** https://www.ryanjenkins.com/https://connectionvault.com/ His book is called: Connectable: How Leaders Can Move Teams from Isolated to All In **Find Andrea Adams** https://www.linkedin.com/in/andrea-adams1/ https://thehrhub.ca/

Most wellness programs weren't built with parents in mind. Gym memberships and meditation apps don't help much when you're managing work deadlines while your kid is home sick. Or when you know your toddler can't wait for you to pick them up from daycare. Dr. Rosina McAlpine is back to talk about what actually works when organizations want to support working parents—not with token gestures, but with programs that address the real challenges. We discuss why working parents have the highest burnout and lowest mental health scores across the workforce, what family-friendly workplaces are doing differently, and how to measure whether any of it is making a difference. We also get into the equity vs equality question. It's not one we think about in this context, but it does work. After all, what we need is a workplace where everyone is able to thrive. * Dr. Rosina's 5-Point Guide*https://www.winwinparenting.com/closing-the-gap-in-parent-support-guide*Contact Dr. Rosina McAlpine*https://winwinparenting.com/https://drrosina.com/https://www.linkedin.com/in/drrosina/*Contact Andrea Adams*https://thehrhub.cahttps://www.linkedin.com/in/andrea-adams1/

Wellness at work is easy to talk about, but the actual data is a disaster. These are the groundbreaking findings from clinical psychologist Dr. Jo Burrell’s 2025 survey into the mental health and wellbeing of HR professionals. If we look at the state of HR as a whole, we are facing a crisis. The research reveals staggering rates of depression, anxiety, and burnout across the profession. Perhaps the most shocking result? 42% of HR professionals are considering leaving the profession entirely. Dr. Burrell was shocked by these results, and frankly, I am too. We need to shine a light on this because it’s impossible for us to deliver results for our organizations if we are struggling this much. We cannot tend to the wellness of employees and clients if we aren’t caring for our own first. The 2026 HR Wellbeing Survey is underway now (as of late January). Whether you are thriving or just trying to survive, take a moment to help us see how the profession is doing in 2026.  https://www.surveymonkey.com/r/TVY7HDS **Find Dr. Jo Burrell**LinkedIn: https://www.linkedin.com/in/dr-jo-burrell-04901a96/Ultimate Resilience: https://www.ultimateresilience.co.uk/**Find Andrea Adams (me!)**LinkedIn: https://www.linkedin.com/in/andrea-adams1/My company: https://thehrhub.ca/

HR probably deals with more emotional situations than any other department. Angry employees storming into your office sure about what we are supposed to do, leaders who are frustrated, workplace conflicts that we are supposed to solve. And then we also need to read any room we are in.Emotions. A lot of emotions. Dina Denham Smith is an executive coach who works with senior leaders at companies like Adobe, Netflix, and Google. She's written over 60 articles for Harvard Business Review, and her book Emotionally Charged: How to Lead in the New World of Work (co-authored with Penn State psychology professor Alicia Grandey) digs into the science of emotions at work.We covered:🧠 The difference between emotional savvy and emotional intelligence (and why the distinction matters).🎭 The authenticity paradox: leaders are expected to be authentic but penalized for being too authentic.😢 Why crying at work is still risky. There's a few that are humanized by it but the rest of us are penalized/criticized.🔥 What to do when someone storms into your office in a heightened emotional stateAnd so much more. There was a LOT of usefulness in this episode. Frameworks. The importance of helping someone name their emotions. Viewing emotions as data and far more. ***About Dina***🔗 Website: https://dinadsmith.com🔗 LinkedIn: https://www.linkedin.com/in/dina-denham-smith/📖 Book: Emotionally Charged: How to Lead in the New World of Work***About Andrea***🔗 Website: https://thehrhub.ca🔗 LinkedIn: https://www.linkedin.com/in/andrea-adams1/

How many meetings have you sat through where someone blamed "those gen z's" or "okay boomer'd" their way out of a real conversation? Generational researcher Cam Marston is back to talk about what actually works when you're trying to build teams across four generations. We discussed the real differences (not the lazy stereotypes), why Gen X leaders might need to rethink their "figure it out" leadership style, and a suprising way to build teams that is effective! Regardless of any generational gaps. Cam broke down what each generation brings to the table right now: boomers has wisdom, Gen X are mostly the leaders, millennials are taking over leadership - democratically, and Gen Z is still figuring out their place. But when considering generational differences, the person who needs to change is probably you and me. Our own generational preferences is typically what gets in the way of team success, and Cam explains how to actually see it. We covered: What "figure it out" leadership costs with younger employees and why Why millennial managers might need to stop asking for input (so much) How to honestly assess our own generational biases There are lots of tips in here for organizations that are wrestling with big generation gaps and some related frustrations. **Connect with Cam Marston** Website: https:/CamMarston.com Podcast: What's Working with Cam Marston **Connect with Andrea Adams** LinkedIn: https://www.linkedin.com/in/andrea-adams1/ Website: https://thehrhub.ca/

Jennifer McClure founded DisruptHR 12 years ago. Since then, over 10,000 people have taken the stage at events worldwide to share ideas about work and the workplace. In this conversation, we dig into what disruption actually looks like for mid-level HR professionals who aren't always in the room where decisions get made. Jennifer shares how she went rogue to pilot new technology, why she was once told nobody wanted her in meetings, and what she learned about saying something other than "no." We also talk about AI implementation, why companies aren't seeing the efficiency gains they expected, and how HR can lead the conversation before it becomes a cleanup job. **Find Jennifer**https://jennifermcclure.net/https://www.linkedin.com/in/jennifermcclure/https://disrupthr.co/**Find Andrea**https://thehrhub.ca/https://www.linkedin.com/in/andrea-adams1/

Podcast Description: It's the end of 2025 and Angela Nguyen from The Leader Within Podcast and I are compared notes. What themes kept showing up in our conversations this year that we think will endure? We dug into systems thinking - HR has always been interconnected but we haven't always used that perspective to solve recurring problems. Angela spoke about what she's seeing with AI adoption: organizations unclear on what they're actually solving for, fear around job loss, and the gap in change management practices. Then we got into the entry-level pipeline problem. Companies are cutting entry-level and mid-layer positions, which creates a group of employees disconnected from leadership. That'll be a problem. And workplace loneliness. This has come up in many interviews I did this year. Gallup has been saying for years that having a best friend at work is one of their top 12 engagement factors. We also shared our biggest lessons from the year. Just so you know we aren't AI. ***Connect with Angela Nguyen***The Leader Within Podcast: https://www.angelanguyen.ca/podcastLinkedIn: https://www.linkedin.com/in/angelanguyenkhaan/***Connect with Andrea Adams***LinkedIn: https://www.linkedin.com/in/andrea-adams1/HR consulting inquiries: andrea@thehrhhub

Reference checks: the hiring step everyone does but most recruiters think is dumb. In this episode, James Lord breaks down what HR professionals can do differently to actually learn something meaningful about candidates when they do reference checks. James (of RefApp) shares insights from years working with reference checking companies, including the uncomfortable truth that 8% of references are fraudulent. We need to protect ourselves! We explore practical strategies for determining who to actually call, whether or not you should call, and navigating problems. We discuss: Why requiring supervisors from the last two roles (with corporate email addresses) reduces fraud The right questions to ask Why phone references without audit trails create legal risk The role of technology When in the hiring process to actually check references James also explains how smaller organizations without an ATS can access reference checking technology. It's easy of course. For HR professionals tired of going through the motions with references that don't provide real insight, this conversation offers evidence-based alternatives to traditional approaches! **Connect with James Lord**LinkedIn: https://www.linkedin.com/in/jameswlord/Email: james@refapp.comRefApp: https://www.refapp.com/**Connect with Andrea Adams**LinkedIn: https://www.linkedin.com/in/andrea-adams1/Email: andrea@thehrhub.caThe HR Hub: https://thehrhub.ca/

We all want to hire the right person, but what if the skills you're looking for today won't matter in six months because AI is changing so much? In this episode, I talk with Matt Alder, a talent acquisition futurist and host of the top-ranked Recruiting Future podcast, about how rapidly changing skill requirements are forcing us to rethink everything about hiring. Matt breaks down the "half-life of skills" - why technical abilities are becoming outdated faster than ever, and which human capabilities will actually endure. We discuss hiring for a specific skill or focusing on someone's ability to learn and adapt. It sounds a lot like hire for attitude and train for skill! Maybe that's here at last!?!? In our discussion you'll hear:• How to figure out what skills you actually need (hint: stop trying to replace people like-for-like)• The messy reality of upskilling• Why assessment science is getting more accessible• How to predict future skill needs when everything is moving fast• The real role AI will play in jobs This isn't about jargon or theory. Matt shares what's actually working for organizations right now, not just what's being talked about at conferences. **Connect with Matt Alder:**Recruiting Future Podcast: https://recruitingfuture.com/Book: Digital Talent**Connect with me, Andrea Adams**The HR Hub - https://thehrhub.cahttps://www.linkedin.com/in/andrea-adams1/

Virtual team building could make anyone cringe. The invite shows up, eyes roll, and half the team is suddenly googling "how long does food poisoning last". And most of us in HR were never actually trained for this. We're just handed the task on top of everything else. So I talked with Lee Rubin, co-founder of Confetti, about what makes virtual events work (and what makes them flop). We talked about what events can't fix (e.g. bad management). And we discuss the humanizing effect of seeing your intimidating boss laugh during a murder mystery game — how it's harder to reduce someone to a caricature when you've actually had fun with them. Lee also shares her hot take: participating in team building is part of a remote workers job, as long as it's during paid hours and you're given real permission to disconnect. Team-building is part of anyone's job if they are paid to do it - there's a reason leadership spends money on it. This episode is sponsored by Confetti. They've got a special offer for HR Hub listeners here: https://try.withconfetti.com/oyze1 Get $75 off your first booking using code TRY75B *** Connect with Lee *** LinkedIn: https://www.linkedin.com/in/rubinl/ Check out Confetti: https://www.withconfetti.com/ *** Connect with Andrea *** LinkedIn: https://www.linkedin.com/in/andrea-adams1/ Website: https://thehrhub.ca/

If you're in HR and deal with payroll - or just need to work closely with them - getting this wrong can damage your career. Steven Van Alstine from the National Payroll Institute walks us through what HR professionals need to understand about payroll to avoid costly mistakes. And to be more effective in that critical relationship! We cover what payroll actually does beyond "paying people," the critical information you need to provide for new hires and employee changes, and why payroll professionals can seem so inflexible. Steven explains the real compliance risks, the staggering financial responsibility payroll carries, and what can happen if things go wrong. You'll learn why manual payroll runs are not ideal, the difference between payroll dates and processing deadlines, and how to build a partnership with payroll that benefits everyone. Whether you're responsible for payroll yourself or just need to understand how it works, this episode will help you avoid the mistakes that damage employee trust and put your organization at compliance risk. Key topics: What payroll professionals actually do and why it matters Critical information needed for new hires, changes, and terminations Why payroll seems inflexible and how to work with those constraints The real financial and legal risks of payroll mistakes Best practices for HR-payroll collaboration Guest: Steven Van Alstine, VP of Professional Standards and Education, National Payroll Institute Resources: National Payroll Institute at payroll.ca, Learning Payroll courses for HR professionals And this episode was requested by a listener! Let me know what other HR topics you'd like covered. Find me, Andrea Adams on Linkedin or my Website https://thehrhub.ca

Is your HR strategy isn't aligned with your business strategy? You might think it is, but when Nadia Uberoi walks through what alignment actually looks like - the quarterly planning meetings, the initiative prioritization, the pushback on random requests - it becomes clear most of us are just reacting, not strategizing. Nadia heads people operations at Garner Health. It's a rapidly growing 400-person healthcare tech company with a Big Hairy Audacious Goal: transforming the US healthcare economy. No small task. But what's fascinating is how she's builds an HR infrastructure that enables that mission instead of just supporting it. We dig into her planning hierarchy that connects everything from their mission down to what HR works on this Tuesday. She breaks down her concept of "run the machine vs improve the machine" which was a refreshing look at the day-to-day vs strategy. Running payroll? That's running the machine - non-negotiable. Redesigning your performance management process? That's improving the machine - and it needs to connect to business strategy. The conversation was particularly interesting when we talked about managing our "customer service" mindset in HR. It has it's uses but is overdone when we jump at every request. Nadia's take: look at how every other function prioritizes. They don't drop everything because of one request. Why should we? She also shared what she wishes Garner had prioritized earlier (employer branding) and walked through their actual quarterly planning cadence - who meets when, what gets discussed, and how HR initiatives actually get resourced. For mid-level HR professionals trying to be more strategic and less reactive, this episode gives you some substance to work with. Topics covered: The planning hierarchy from mission to quarterly deliverables Run the machine vs improve the machine framework Managing the customer service mindset in HR Quarterly planning process and meeting cadence Why employer branding matters earlier than you think How to tie HR initiatives to business pillars About Nadia:Nadia Uberoi is Head of People at Garner Health, a healthcare technology company focused on helping people get the best care at the best price. She previously spent four years at Chewy. About Andrea I am an HR consultant to small and medium businesses in addition to running my Podcast & YouTube channel. My sweet spot is organizations with people-related crisis AND a commitment to learning.

Why can't employers find workers when talented people can't find jobs??Dr. Nita Chhinzer from the University of Guelph joins me to unpack what's happening in job markets right now. Employers are drowning in thousands of identical AI-polished resumes while qualified candidates are locked out of opportunities.So how do we fix that? Well part of it is assessments. Nita's research identifies four things employers actually hire for that never show up in job ads: professional maturity, attitude/coachability, willingness to work, and time management. Companies are going back to employee referrals and networking events, essentially crowdsourcing their recruitment because of the problem they have finding good people.On top of that, entry-level jobs have are disappearing which will bite sooner or later. Most promotions are internal... so where are the people they are going to promote? We've eliminated the pipeline and then wonder about bench strength. There's more... like AI. AI is not the sole reason there is so much restructuring. We're seeing the effects of geopolitical uncertainty, demographic shifts, and companies moving from talent hoarding to "just-in-time" hiring to avoid the exposure of carrying so many employees. AI is only a part.For new grads wondering where their entry point went, Nita talks about piecing together a career through contract work, internships, and building your personal brand. It may be tiring but, in today's market, it's what employees need to do. At least, if they do that, they have more control. For HR folks doing hiring, we need to do things different too and some of the answers are in the discussion. But this will continue to evolve. **Find Dr. Nita Chhinzer in the following places**https://www.linkedin.com/in/nitachhinzer/https://nitachhinzer.com/https://www.uoguelph.ca/lang/people/nita-chhinzer**Find Andrea Adams in the following places**https://www.linkedin.com/in/andrea-adams1/https://thehrhub.ca

Feeling overwhelmed at work isn't the same as feeling burned out. What's happening right now might be worse. Josh Cardoz, Chief Creative and Learning Officer at Sponge, recently wrote a white paper called "Mobilising Generation Numb" that captures what's he believes is really going on in workplaces. And it resonates. People are showing up but they're detached. They're going through the motions without bringing their best selves. And it's not just a few people - it's happening at scale. We talk about the data showing that employees are cynical, exhausted, overwhelmed, and seeking community in ways we haven't seen before. Twenty percent of the workforce experiences daily loneliness. Forty-five percent of organizations report low trust cultures. During the pandemic, we saw five years of digital transformation happen in 30 days, and that pace never slowed down. Josh explains what "enshittification" means and how it's affecting our work lives. He also offers practical advice for HR professionals who want to actually help their people instead of just checking compliance boxes. This is about understanding what's really happening with your workforce and doing something useful about it. **Connect with Josh and Sponge**White paper: https://www.spongelearning.com/en/meet-generation-numbConnect with Josh: https://www.linkedin.com/in/joshcardoz/Sponge Learning: https://www.spongelearning.com/**Connect with Andrea**Website: https://thehrhub.ca/LinkedIn: https://www.linkedin.com/in/andrea-adams1/

Working moms are burning out at higher rates than almost any other group in the workforce. The reasons are complicated, but it will clearly impact organizations. In this episode, I talk with Dr. Rosina McAlpine about what's really happening with working parents and what might actually help. Dr. Rosina is a work and family wellbeing expert who works with HR leaders to build family-friendly workplaces. She runs Win Win Parenting and has developed workplace programs that help organizations support their working parents. We dig into why moms are more stressed than dads, why generic wellness programs don't work for parents, and what the statistics tell us about working parent burnout across the globe (!!). Rosina shares her five-step framework for HR leaders who want to create workplaces where parents can thrive, not just survive. We also tackle the tough questions: Why should employers care when having kids is a choice? What about employees without children who feel resentful? And How can organizations support parents without breaking the bank? If you're an HR professional trying to figure out how to support working parents, or if you're a working parent yourself looking for validation and solutions, this conversation has something for you. Topics we cover: The mental load on moms The statistics on working parent burnout (they're not good) Rosina's five-step framework for family-friendly workplaces How to measure the impact of parenting programs Why supporting parents benefits all of society ** This is a link to Dr. McAlpine's 5-point Guide: https://www.winwinparenting.com/closing-the-gap-in-parent-support-guide **Find Dr. Rosina McAlpine** Win Win Parenting: https://winwinparenting.com For working parents: https://drrosina.com **Find Andrea Adams** https://thehrhub.ca https://www.linkedin.com/in/andrea-adams1/

Too often, people blame workplace problems on another generation. Baby Boomers won't change. Gen X is disengaged. Millennials are needy. Gen Z won't work hard. I have always wondered if this was mostly wrong. And... it is. Generational researcher Cam Marston has spent decades studying how different age groups work together, and he joined me to bust some myths. In this conversation, we get into what's actually true about generational differences versus what's just convenient stereotyping. The big revelation: most of what we label as "generational" is actually about *life stages*—and those life stages are happening five years later than, say, 30 years ago. A 25-year-old today is more like a 20-year-old from previous generations in terms of independence, career clarity, and adult responsibilities. Cam explains why this matters for how our leaders lead, give feedback, and build teams. It matters a lot of HR when we hear the complaints about generations. Now you'll have some facts!! - Org culture beats generational differences every time. - When you have strong leadership and a good workplace environment, these supposed generational conflicts mostly disappear. - It's FAR easier to blame "kids these days" than our leaders to examine their leadership - Different age groups receive feedback differently and this is a LIFESTAGE. If you've ever heard a leader complaining about a particular generation at work, this episode will give you better tools for understanding what's really going on and how to coach for different results! Guest: Cam Marston - generational researcher, speaker, and author of five books on workplace generations Topics: Why every generation gets called "entitled" when they're young How affluent societies keep people younger longer The five-year life stage gap changing workplace dynamics Why Gen Z might struggle with taking responsibility How to give feedback that actually works across age groups What makes some teams gel across generational lines **Connect with Cam Marston**Website: https:/CamMarston.comPodcast: What's Working with Cam Marston**Connect with Andrea Adams**LinkedIn: https://www.linkedin.com/in/andrea-adams1/Website: https://thehrhub.ca/

Are reference checks worth the effort? Most HR professionals have never actually changed a hiring decision based on a reference check. So are we wasting our time, or are we doing wrong? James Lord has spent 10 years in the reference checking industry and argues we're missing the point entirely. Instead of using references to confirm decisions we've already made, he explains how to turn them into a hiring tool that reveals information you can't get anywhere else. In this episode: Why most reference checks feel pointless (and how timing could fix this) The "highlight reel" problem with resumes and interviews Why James calls references a "SWOT analysis of a candidate" The risks of doing unstructured references How technology can automate the process without losing valuable insights What to do when companies have "no reference" policies The difference between reference checking a CEO vs. a cashier About James Lord:James works with RefApp and has been in the talent industry for over a decade, specifically focusing on reference checking companies. Connect with James:LinkedIn: https://www.linkedin.com/in/jameswlord/Email: james@refapp.comWebsite: refapp.com Connect with Andrea: LinkedIn: https://www.linkedin.com/in/andrea-adams1/ Email: andrea@thehrhub.ca Website https://thehrhub.ca

As an HR Consultant I'm commonly asked "how much severance should I pay?" and the answer is it depends and maybe you should consult a lawyer. This episode is for Americans. I spoke with employment lawyer Leah Stiegler from Woods Rogers who outlined what drives severance decisions in America. We cover the critical difference between what you're legally required to pay (often nothing) and what makes business sense when you're trying to avoid litigation which is likely to cost you a lot more than severance. What you'll learn: Why severance is almost purely a business decision in the US The biggest mistake people teams make around severance The importance of employment contracts When you need a lawyer Factors that determine severance amounts: age, position level, and litigation risk Leah is engaging and shared why paying severance without a legal release is like giving someone a bonus and then letting them sue you anyway. We also talked about disparagement clauses - how do you enforce them anyhow? No matter why you are terminating, this episode gives you a framework for thinking through the risks and costs involved. About Leah Stiegler Leah is a management-side employment lawyer and partner at Woods Rogers. She hosts the YouTube series "What's the Tea in L&E" and was recently interviewed by the New York Times for her workplace romance article (also a podcast episode!). Find me at https://thehrhub.ca

Have you ever wondered why payroll seems so inflexible? Even annoying? Or why they seem to get upset over minor things? I certainly have. Steven Van Alstine from the National Payroll Institute joined me to break down the typical relationship between HR and payroll departments. And, of course, give us advice. In this episode: The hidden complexity behind what looks like "just pressing a button" Why payroll professionals are sooo risk-averse What keeps payroll people awake at night Simple fixes The strategic value payroll brings which is a missed opportunity for HR There were insight behind the payroll scenes as well as tactical advice. Pay is at the heart of the customer experience and we, in HR, have an obligation to get this right. About Steven Van Alstine:Steven is the Vice President of Professional Standards and Education at the National Payroll Institute. He's worked in payroll for decades and recently presented at the National Payroll Conference on HR-payroll collaboration. Connect with me:This is The HR Hub - practical insights for mid-level HR professionals who want to advance their careers and do better work. Subscribe wherever you listen to podcasts for weekly episodes with HR experts.

The hybrid work debate isn't going away, so we need to consider the research. Most companies sent people home during the pandemic and didn't do much to support a different work style. And they haven't fixed this post-pandemic either. Spoiler alert: it's not working. Dr. Peter Cappelli, Director of Wharton's Centre for Human Resources, and workplace strategist Dr. Ranya Nehmeh joined me to discuss their new book "In Praise of the Office: The Limits to Hybrid and Remote Work." This isn't about forcing everyone back to the office - it's about being honest about what's actually happening in most hybrid workplaces. What we unpack: A lot of people coffee badge - show up, get coffee and leave Meeting overload in remote and hybrid work How proximity bias is skewing promotions (and what HR can do) The red flags that signal your hybrid setup is failing Why individual KPIs might be sabotaging teamwork Practical strategies for companies mandating return-to-office The bottom line: Flexibility can work, but we cannot assume that hybrid or remote work manages itself. Whether you're defending remote work or pushing for office returns, this conversation will challenge your assumptions and give you practical tools for whatever arrangement you choose. "In Praise of the Office" releases September 30th, 2025 Find me, Andrea, https://thehrhub.ca

Is AI in recruiting revolutionizing or just hype? Matt Alder, talent acquisition futurist and host of the top 1.5% Recruiting Future podcast, separates fact from fiction in this conversation about what AI can actually do for your hiring process right now. If you've been wondering whether the hype is worth paying attention to - or if you're tired of vendors promising AI will solve all your hiring problems - listen up. What we cover: Matt explains - where AI is genuinely useful today (interview scheduling, candidate communication, standardized job descriptions) versus where it's still mostly hype. -why putting resumes into ChatGPT is a legal and privacy nightmare waiting to happen. Some dedicated companies are already being held accountable! - interview intelligence - AI that records interviews and coaches interviewers. We also discuss if AI can handle entire interviews. Well it can, but should it? Matt uses the airplane pilot analogy - autopilot can technically fly the whole flight, but passengers still want a human in the cockpit. The same principle applies to recruiting. Find Matt on LinkedIn, his website or via his book. Find me at https://thehrhub.ca

Is AI going to replace your entire workforce or transform how we perform talent management. To some degree? The answer is more nuanced than the extreme hype would suggest. Dr. Reece Akhtar, organizational psychologist and CEO of Deeper Signals, cut through the hype to talk about what's actually happening in talent management. As someone who teaches at NYU and writes for Forbes and Harvard Business Review, Reece brings both academic rigor and practical experience. In this episode, we talked how AI will impact virtually every stage of the employee journey - from recruitment to development to succession planning. But instead of the usual "AI will change everything" narrative we typically hear , Reece explained why he thinks it will be somewere in between and why soft skills are so important. What we cover: Why AI adoption will follow two parallel paths one of which is replacing as many people as possible with AI The three lasting skills that will always matter in any workplace How to evaluate AI tools Why you should plan for AI Real examples of AI making talent insights more accessible for someone without a phD Key takeaway: The future isn't about humans vs. machines - it's about humans WITH machines doing better work together. Connect with Reece on LinkedIn or visit deepersignals.com Find me andrea@thehrhub.ca or via LinkedIn #TalentManagement #AIinHR #FutureOfWork #EmployeeEngagement #HRStrategy

60% of people have been in a workplace romance - and 43% of those apparently end in marriage! So maybe we shouldn't be trying so hard to prevent them? But we should take precautions. Management-side attorney Leah Stiegler from Woods Rogers joined me to discuss the messiest workplace romance situations she's encountered (think: affairs, stalking, and executives caught on video with prostitutes). More importantly, we cover what HR should actually be doing about workplace relationships. In this episode: Why prevention might be the wrong strategy The three policies that can save your sanity (including "love contracts") When awkwardness becomes harassment Real stories that'll make you cringe Practical advice for navigating romance drama at work Guest: Leah Stiegler, Partner at Woods Rogers law firm and creator of "What's the Tea in L&E" video series Do you have a workplace romance horror story? Please comment! Preferably keeping it safe for work - even if things happened at work! LOL