The Hospitality Connection - Détails, épisodes et analyse

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The Hospitality Connection

Scott Samuels and Alex Gould

Business & Entrepreneuriat

Fréquence : 1 épisode/2j. Total Éps: 7

Every great hospitality business is built on people. On The Hospitality Connection, Scott Samuels, CEO of Horizon Hospitality, and Alex Gould, Director of Strategic Partnerships, sit down with the executives, operators, and HR leaders who know how to find great people, grow them, and keep them. Candid conversations on hiring, retention, leadership, culture, operations, and growth, with ideas you can put to work right away. Because taking care of people is what hospitality does best.

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Données mises à jour le 04/11/2026

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https://www.horizonhospitality.com
14 partages

https://www.linkedin.com/in/claudiaguzmanb
1 partage

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Ep. 6 - Hospitality Career Growth: Retention and Talent Strategy (Guest: Claudia Guzman)

mardi 3 novembre 2026 • Durée 30:34

Retention in hospitality starts long before the offer letter. Claudia Guzman, Head of People at a luxury hotel group, breaks down how interviews, 30/60/90 day training, and honest career conversations keep your best people from leaving.

What makes a hospitality employee stay, and what quietly pushes them out the door? In this episode of Hospitality Connection, Claudia Guzman, Head of People at a luxury hotel group, shares the people strategy behind retaining talent across six properties. Claudia started out wanting to own a restaurant, fell into HR through a college internship, and built a career across big box hotels and smaller lifestyle brands. That range shapes how she leads today.

She makes the case that recruiting and retention begin at the very first interview, where respect for a candidate's time signals what kind of employer you really are. From there she walks through the 30/60/90 day window, why thorough training and the right tools matter more than throwing a new hire into the fire, and how an employer brand is built from how people are treated, not from a logo. Claudia also opens up the talent review process her team is piloting, the difference between annual reviews and real succession conversations, and why those conversations can start as early as the first two weeks.

For operators and leaders, this is a practical look at the systems that turn a job into a career path. The throughline is simple and hard to do well: listen to the people on the front line, because they know exactly what is working and what is not.

CONNECT WITH THIS EPISODE:
Guest: Claudia Guzman

Connect With The Hospitality Connection

Great conversations lead to great connections. Have a question, an industry insight, or a topic you'd like us to explore? We'd love to hear from you.

Scott Samuels | CEO & Founder
scott@horizonhospitality.com

Alex Gould | Director of Strategic Partnerships & Marketing
alex@horizonhospitality.com

Horizon Hospitality
Website: https://www.horizonhospitality.com
General Inquiries: talent@horizonhospitality.com

Stay connected, join the conversation, and be part of the future of hospitality leadership.

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Ep. 5 - How to Reach the C-Suite in Hospitality: A COO's 35-Year Path (Guest: Justin Fowler)

mardi 3 novembre 2026 • Durée 45:35

What does it take to build a hospitality career that reaches the C-suite?

In this episode, Cohosts Scott Samuels and Alex Gould talk with Justin Fowler, Chief Operating Officer of Sage Hospitality Group as Justin traces his path from scooping ice cream in a family restaurant to running a restaurant division, and lays out the habits that move someone from manager to executive.

With more than 35 years in hospitality, Justin explains why financial fluency (reading a P&L cold) is the real foundation of leadership, why he stayed quiet in rooms until he could back up an answer, and how earning respect came before demanding it at every step. He and the hosts also get into the resume patterns that give a recruiter pause, the role of emotional intelligence in managing people, and why staying curious matters more the higher you go.

Connect With The Hospitality Connection

Great conversations lead to great connections. Have a question, an industry insight, or a topic you'd like us to explore? We'd love to hear from you.

Scott Samuels | CEO & Founder
scott@horizonhospitality.com

Alex Gould | Director of Strategic Partnerships & Marketing
alex@horizonhospitality.com

Horizon Hospitality
Website: https://www.horizonhospitality.com
General Inquiries: talent@horizonhospitality.com

Stay connected, join the conversation, and be part of the future of hospitality leadership.

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Ep. 4 - The Science Behind Great Bars (Guest: Ben Potts)

mardi 3 novembre 2026 • Durée 41:20

What makes a great bar program actually work?

In this episode of Hospitality Connection, Scott and Alex sit down with Ben Potts of Unfiltered Hospitality to talk about the systems, standards, and service mindset behind successful bar and beverage programs.

Ben shares his path from finance and investment banking into hospitality, then breaks down what operators often get wrong when building cocktail programs. From greeting and guest engagement to menu design, training, checklists, batching, and bar profitability, this conversation is packed with practical insights for hospitality leaders.

If you lead a restaurant, hotel, bar, or F&B operation, this episode is a strong reminder that the bar is not just an amenity. Done right, it is a major revenue driver, a guest experience touchpoint, and a reflection of the entire operation.

In this conversation, they cover:
• How to tell if a bar program is well run
• The biggest mistakes operators make with cocktail menus
• Why training cannot stop after onboarding
• Whether personality or technical skill matters more behind the bar
• How guest psychology influences drink sales
• The systems every operation needs to execute consistently

Connect with Ben Potts / Unfiltered Hospitality:
Instagram: @unfilteredhosp / @benpottsbenpotts
Website: unfilteredhosp.com
LinkedIn: Ben Potts / Unfiltered Hospitality

Connect With The Hospitality Connection

Great conversations lead to great connections. Have a question, an industry insight, or a topic you'd like us to explore? We'd love to hear from you.

Scott Samuels | CEO & Founder
scott@horizonhospitality.com

Alex Gould | Director of Strategic Partnerships & Marketing
alex@horizonhospitality.com

Horizon Hospitality
Website: https://www.horizonhospitality.comGeneral Inquiries:

Ep. 3 - Corporate Operator to Entrepreneurship (Guest: Kevin Timmons)

mardi 3 novembre 2026 • Durée 39:16

What does it really take to leave the corporate restaurant world behind and build something of your own?

In this episode of the Hospitality Connection Podcast, hosts Scott Samuels and Alex Gould sit down with Kevin Timmons to explore his journey from corporate restaurant leadership to independent restaurant ownership.

Kevin shares his perspective on the challenges and rewards of entrepreneurship, the transition from managing within a corporate structure to making decisions as an owner, and how his approach to leadership has evolved along the way.

Together, they explore the realities of restaurant ownership, building a strong team and culture, balancing creativity with profitability, and the lessons learned when the risks and rewards become personal.

Whether you're an aspiring restaurateur, an experienced operator, or a hospitality leader considering your next career move, this conversation offers valuable insights into what it takes to make the leap from corporate leadership to independent ownership.

Connect With The Hospitality Connection

Great conversations lead to great connections. Have a question, an industry insight, or a topic you'd like us to explore? We'd love to hear from you.

Scott Samuels | CEO & Founder
scott@horizonhospitality.com

Alex Gould | Director of Strategic Partnerships & Marketing
alex@horizonhospitality.com

Horizon Hospitality
Website: https://www.horizonhospitality.com
General Inquiries: talent@horizonhospitality.com

Stay connected, join the conversation, and be part of the future of hospitality leadership.

Ep. 2 - Hiring For Hospitality (Guest: Alissa Thomas)

mardi 3 novembre 2026 • Durée 22:31

Alissa Thomas didn't plan on becoming a recruiter. She was managing restaurants when an opportunity landed in her lap, and now she's a Vice President of Recruiting at Horizon Hospitality. Turns out, the skills that make someone great at hospitality translate perfectly to finding the people who'll be great at it too.

Here's what Alissa knows that most recruiters don't: personality beats qualifications almost every time. A resume can tell you where someone's been, but it can't tell you if they'll actually fit your culture or care about the work. We talk about why years of experience matter more than degrees, how to dig into what candidates are really looking for, and why talking to "unqualified" candidates might lead to your best hire.

She also breaks down what companies get wrong in their hiring process, why understanding culture is everything, and shares the story of how her team hired 200 employees in six weeks for a major client. This is for anyone hiring in hospitality who's tired of making the wrong call.

Connect With The Hospitality Connection

Great conversations lead to great connections. Have a question, an industry insight, or a topic you'd like us to explore? We'd love to hear from you.

Scott Samuels | CEO & Founder
scott@horizonhospitality.com

Alex Gould | Director of Strategic Partnerships & Marketing
alex@horizonhospitality.com

Horizon Hospitality
Website: https://www.horizonhospitality.com
General Inquiries: talent@horizonhospitality.com

Stay connected, join the conversation, and be part of the future of hospitality leadership.

Ep. 1 - "Redefining Luxury Hospitality" (Guest: Bernardo Neto)

mardi 3 novembre 2026 • Durée 38:48

Luxury hospitality isn't what it used to be. And according to Bernardo Netto, that's a good thing. Bernardo has worked his way through some of the world's most prestigious hotels, and he's watched luxury evolve from pure opulence to something more interesting: connection, authenticity, and entertainment. We talk about why personalization matters more than thread count, how cultural differences shape what luxury actually means, and why empowering your staff is the only way to create experiences guests remember.

If you think luxury is just about having the best of everything, this conversation will change your mind. It's about understanding what the modern traveler actually values and creating moments that feel genuine, not scripted. This is for anyone working in luxury hospitality or trying to figure out where the industry is headed.

Connect With The Hospitality Connection

Great conversations lead to great connections. Have a question, an industry insight, or a topic you'd like us to explore? We'd love to hear from you.

Scott Samuels | CEO & Founder
scott@horizonhospitality.com

Alex Gould | Director of Strategic Partnerships & Marketing
alex@horizonhospitality.com

Horizon Hospitality
Website: https://www.horizonhospitality.com
General Inquiries: talent@horizonhospitality.com

Stay connected, join the conversation, and be part of the future of hospitality leadership.

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Trailer- The Hospitality Connection: Real Talk About Hospitality Leadership

mardi 20 octobre 2026 • Durée 01:25

What happens when your executive chef walks off the job on a Friday night? Who do you call, and how do you keep your operation running? Welcome to The Hospitality Connection, where we tackle the real challenges, tough decisions, and everyday realities of the hospitality industry.

Join Scott Samuels, CEO of Horizon Hospitality, and Alex Gould, Director of Strategic Partnerships and Marketing, as they bring decades of experience in hospitality leadership, executive recruitment, food and beverage operations, and business development to the conversation. From hotels and restaurants to resorts and beyond, we're talking with industry executives, operators, and HR leaders about hiring the right people, building strong teams, developing leadership, and keeping top talent.

Expect candid conversations, fresh perspectives, industry insights, and a little humor along the way. Whether you're running a restaurant, managing a hotel, or building your career in hospitality, this is where the people shaping the industry come together.

The Hospitality Connection: The Voice of Hospitality Leadership. Powered by Horizon Hospitality.

Connect With The Hospitality Connection

Great conversations lead to great connections. Have a question, an industry insight, or a topic you'd like us to explore? We'd love to hear from you.

Scott Samuels | CEO & Founder
scott@horizonhospitality.com

Alex Gould | Director of Strategic Partnerships & Marketing
alex@horizonhospitality.com

Horizon Hospitality
Website: https://www.horizonhospitality.com
General Inquiries: talent@horizonhospitality.com

Stay connected, join the conversation, and be part of the future of hospitality leadership.

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The Hospitality Connection - Détails, épisodes et analyse

Détails du podcast

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Historique des publications

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Podcasts et contenus similaires

Podcasts Similaires Basées sur le Contenu

Apple Podcasts

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Other1

LinkedIn1