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In too many EMS agencies, medical directors do not always get the information needed from the CQI process that allows them to provide the necessary input into how patients get treated. If your CQI program does not have a robust mechanism for eliciting medical director input, your CQI personnel may be making medical director decisions without realizing it. Kevin and Paul discuss this common pitfall in CQI systems that may increase risk to agencies and their personnel by short-cutting the medical director review process.

“Incentivizing CQI” – Kevin and Paul continue to discuss the need for better incentive programs that can help in retaining employees, creating better job satisfaction, and showing that EMS agencies really do care for their employees at all levels of the organization.

“Incentivizing CQI” – Are incentives in EMS a topic whose time has come? Kevin and Paul discuss the need for better incentive programs that can help in retaining employees, creating better job satisfaction, and showing that EMS agencies really do care for their employees at all levels of the organization.

In this episode Kevin and Paul discuss the disturbing events in Springfield Illinois that resulted in two EMS providers being charged in the death of a patient in their care. Is callous indifference on the rise in EMS?

Paul Girard and Kevin Kelley discuss how to make money and stay out of trouble using a Continuous Quality Improvement Program. Is it just a cost center for the service or can money be generated with a proper CQI program in place? Want to quickly calculate your potential Return On Investment using Girard & Associates CQI program?