The Forward Thinking podcast, powered by FCCS is to inform and inspire in the areas of leadership, employee engagement, governance, risk management & insurance, training, and strategic talent management. We feature industry experts and thought leaders with forward-thinking interviews and discussions.
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Accountability without compassion creates negative cultures that can’t retain talent, while compassion without accountability creates avoidant cultures that can’t perform. The need for both compassion and accountability is greater than ever before. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton is joined by Nathan Regier, CEO of Next Element and author of Compassionate Accountability. Together they consider the importance of combining human connection and accountability in performance in ways that benefit all involved parties.
Episode Insights Include:
Compassion and Accountability
Compassion is much more than sympathy – it means to literally suffer with another.
Many problems don’t need to be fixed, they simply need to be journeyed through together.
Compassion needs to be a co-creative process.
Accountability is the co-creative process of getting things done.
Accountability and compassion can’t exist in isolation, they have to work together.
Why does this concept matter?
Conflict can happen in a way that brings people closer together when compassion and accountability are present.
The compassion mindset allows people to approach conflict with a productive mindset.
People struggle with this concept until they realize that compassion and accountability can change our world.
Defining a compassion mindset
The compassion mindset understands the choices we make have a material impact on others and on outcomes.
It is a fundamental choice that we have the opportunity to make.
Value, capability, and responsibility are the three choices of the compassion mindset.
Bridging the divide with a compassionate mindset
Mindset is the first essential step.
Skill set is critical to ensure that the correct behaviors have been learned.
The bridge between compassion and accountability is conflict.
There is no other way to get to compassion and accountability than through conflict because the purpose of conflict is to create.
Navigating trust and conflict
Conflict provides opportunities to build or destroy trust.
ORPO can help navigate conflict - Openness, Resourcefulness, Persistence, and Openness to safety.
Every interaction is an opportunity to choose drama or no drama.
Ask yourself what would happen if you interacted with every conflict with respect.
Incorporating compassion and accountability into culture
Consider how your efforts support human value.
No matter your company’s brand, it is an indicator of your company’s culture.
Culture will always drive the brand.
There is no excuse for anyone to dismiss their lack of efforts for compassion - growth is always an option.
Consider the end result that you really want, then act accordingly.
“Compassion doesn’t mean to take away the suffering, it means to join with people and walk together through the suffering.” — Nathan Regier
“We can’t have compassion and accountability in isolation, they just have to work together.” — Nathan Regier
“If compassion and accountability can coexist, it can change our world.” — Nathan Regier
“There is no other way to get to compassion and accountability than through conflict.” — Nathan Regier
Developing Adaptable Employees and Teams
mercredi 16 octobre 2024 • Durée 31:28
Keeping up with the rapid pace of technology and process changes is a challenge for organizations worldwide. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton welcomes Greg DeVore, co-founder and CEO of ScreenSteps for a discussion about creating smoother transitions and stronger team performance. They cover strategies for developing adaptable employees and teams, tools and training that can empower employees to confidently adapt to change, and what happens when employees are given the framework that enables them to effectively enhance their performance and improve their procedures.
Episode Insights Include:
Why do organizations struggle with change?
Change is often a people problem. No one likes change.
The lack of clarity around change creates additional ambiguity and stress.
Leaders need to be aware of the cognitive load they are putting on people when introducing changes.
How can change be made less scary?
A one-time lunch-and-learn does not provide enough time to retain new information.
Employees lose 90% of the information presented to them, so they must be empowered to perform their new jobs after they have forgotten almost everything new.
Creating a reference guide for change provides the framework that employees need to access new foundational knowledge.
Empower employees to find the information they need at the moment they need it.
Becoming a Find and Follow organization
The only way you can make onboarding easier is if you change the way you work.
Transferring information from one employee to the next is a critical component of organizational success.
Resources Get in touch
Be an Employee Recognition Champion
vendredi 20 septembre 2024 • Durée 46:08
A company that values and celebrates performance has unlocked the first step to creating a culture that employees resonate with. The transformative power of creating a culture of recognition is a critical component of employee satisfaction and company success. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton is joined by Don Nielsen, Employee Recognition Champion and Senior Strategic Partnerships Manager, Awardco. Together they explore the power of a strong company culture, the need for employee engagement and recognition, and the importance of intentionally designing a company culture that resonates with employees. Don shares a variety of ideas for getting started with intentional employee recognition and underscores the importance of celebrating employee successes whenever possible.
Episode Insights Include:
What is company culture?
Culture means different things to different people.
Consider the median sentiment across the entire organization.
What are the happiest people saying about the organization, and what percentage of the organization do they represent?
Culture is defined by what the least happy people in the organization have to say about it.
There is culture by default, and culture by design. Intentional culture doesn’t just happen.
In culture by design, leaders are thinking about the future of the organization.
How is company culture created?
There is always going to be a culture, but a positive one might need to be redefined.
A culture that fits within a mission statement and brand is going to have a greater impact.
There are 3 steps to creating a positive culture that defines the buy-in impact- consider why someone would come to work for you rather than your competitor.
Employees have to understand the difference that they’re making in the world.
Resources Get in touch
2023 Winner of the Accelerator of the Year Allyson Tjoelker
vendredi 30 août 2024 • Durée 26:14
No matter the team size, a strategic plan, and inspiring vision can go a long way in accelerating a team toward success. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton welcomes Allyson Tjoelker, SVP, Mission and YBS Lending for Capital Farm Credit and winner of the Accelerator of the Year Award. Allyson shares more about her professional journey and her YBS work for Capital. She highlights her tactics for developing a strategic vision from day one, offers strategies for supporting the next generation, and underscores the importance of developing a forward-thinking and collaborative leadership style.
Episode Insights Include:
Developing a strategic vision
Assessing the situation at the beginning will help everyone start on the right foot.
Meet with as many people as possible to understand the team environment and team member’s perspectives on its general health.
Form an internal advisory group of champions who can advocate and steer the team toward success.
Ask for input from team members about what might work and what might not work.
Create an external advisory committee that can brainstorm solutions and provide feedback.
Lean on your network to gain insights into successful programs.
Strategies for supporting the next generation
Identify who the target audience is.
You can’t start too young – support youth in agriculture from an early age.
Consider the three buckets of initiatives – education, outreach, and financial solutions.
You will experience greater success when you are willing to share your vision and your resources.
Marketing to the next generation needs to be intentional and impactful.
Resources Get in touch
Human-Centered Leadership
vendredi 16 août 2024 • Durée 42:29
Human-centered leadership is the antidote to low employee morale, high turnover rates, weak team dynamics, and negative organizational culture. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton sits down with Karin Hurt, Founder and CEO of Let's Grow Leaders and instructor in the Leading Leaders, FCCS Leadership Journey program for a conversation about the four dimensions of collaboration that create connection and clarity in human-centered leadership. She highlights what it means to be on a dream team, strategies for leading a team that you didn’t hand-pick, and the importance of crafting daily habits that keep a team moving forward together.
Episode Insights Include:
Dream (and nightmare) leadership teams
The best team Karin has ever been a part of was the Strategic Partnership Channel.
This team was filled with human-centered leaders and it showed in the care that everyone showed for each other.
Teams like this are filled with people who are aligned by a unifying mission, a shared goal, and trust for each other.
The worst team Karin was part of was filled with conflicts that were caused by systems problems.
Teams that are pitted against each other will continue to struggle to accomplish anything.
The four dimensions of collaboration
Connection- do we know one another as human beings?
Connection needs to be in place before difficult conversations have to happen.
Use connecting words when communicating with others.
Clarity- do we have a shared understanding of success?
Is your team aligned on the habits that lead to success?
Curiosity- are we genuinely interested in one another and in different perspectives?
Empathy Based Listening as Your Differentiator
jeudi 8 août 2024 • Durée 33:59
Empathy-Based Listening (EBL) is the transformative skill that can elevate your leadership and transform your listening skills. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton is joined by Eric Maddox, speaker at the upcoming FCCS RISK 360 conference in Boston, author, motivational speaker and consultant who is known for the empathy-based listening method that is responsible for the capture of Saddam Hussein. Together they explore EBL, how to really listen to what really matters to clients and colleagues, and how to remove distractions from your conversations.
Episode Insights Include:
Tracking down Saddam Hussein with empathy-based listening
From interrogations in a tight-knit Iraqi community to gaining the trust of prisoners, EBL was the key to tracking down the world’s most wanted man.
Prisoner conversations begin at a negative-trust level.
Eric’s biggest challenge was taking the enemy's trust from a negative level to a positive level.
Effective techniques for building real trust
Every conversation creates the potential for a relationship.
Every moment together can become a future partnership.
Positive partnerships are founded when one person shows interest in the other, not only in themselves.
Transitioning to empathy based listening
Eric recalls the specific prisoner who helped him realize that he needed to change his approach to listening.
Partnerships don’t have to be about kindness and friendliness, but they do need to be about understanding.
EBL can open up an avenue to the highest level of trust regardless of the circumstances.
Resources Get in touch
Plant Your Feet Firmly in Mid-Air: Lead Through Change
mardi 25 juin 2024 • Durée 41:45
Successful transformations during disruptive change demand a very defined set of behaviors from leaders. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton welcomes Dr. Janet Lapp, Former Professor, Psychologist, registered nurse, author, and speaker at the upcoming RISK 360 Conference for a conversation about the inevitability of change in the workplace, how leaders can embrace change and the importance of creating a vision that inspires your team.
Episode Insights Include:
The importance of planting your feet in mid-air
Feet that are planted firmly on the ground might suggest an unwillingness to change.
Staying grounded in mission, purpose and values is essential, but it isn’t all that is needed.
Leaders need to question everything else from policies, titles, strategies, and old ways of getting things done.
Effective leaders must be willing to build on shifting ground.
Stay grounded while also making change where change is needed most.
Finding and implementing the most effective change leadership advice
Be extra careful when considering any new leadership approach.
Too many leadership books are based on opinion- look for the facts amidst the opinions.
Certain workplace elements need to be change-ready before any change experiment is attempted.
Don’t try to implement change in a chaotic, failing workplace- consider your team and company culture first.
Forward thinking leadership strategies
Servant leadership that listens to others and considers their needs before making changes will never go out of style.
Resources Get in touch
The Art of Communication Without Coercion
vendredi 7 juin 2024 • Durée 32:12
The power of nonverbal communication is not to be underestimated. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton welcomes Pamela Barnum, speaker at the upcoming and the FCCS Learning Conference in Chicago and Former Undercover Police Officer & Federal Prosecuting Attorney, Trust Strategist & Nonverbal Communication Expert for a discussion about the art of persuasion without coercion – a superpower for any effective leader.
Episode Insights Include:
The power of nonverbal communication
Nonverbal communication is emotional intelligence on display.
Nonverbal cues include tone of voice, cadence of speech, and body language.
Leaders need to give as much attention to nonverbal communication as they do to the perfectly crafted verbal response.
First impressions are often the most crucial moments of our professional lives.
Nonverbal techniques can establish trust
People make decisions about others within 1/10th of a second.
It is essential to show up in a way that demonstrates confidence, empathy, and humility.
First impressions establish the foundations of confidence and trust.
Identifying sources of leverage in negotiations with DID questions
Discovery questions ask ‘what’ and offer an overview of a person’s abilities.
Implementation questions ask ‘how’ and give information that can be leveraged.
Disclosure questions ask ‘why’ and offer insights into what the other person wants.
DID questions provide opportunities to fulfill the other person’s wants as well as yours.
Resources Get in touch
Accelerate 2050: The Future of Agriculture
lundi 27 mai 2024 • Durée 40:34
Where is agriculture headed? What developments will shape the future of the ag industry and which technologies will dominate agriculture? On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton welcomes Mitch Frazier, CEO of AgriNovus and a veteran of both the tech and ag worlds, for a conversation about what lies ahead for agriculture and the trends that will lead ag into the next decade.
Episode Insights Include:
Key developments in the recent past of ag bioscience
Over the last decade, and historically, ag has continued to improve.
Corn bushels, on average, have increased by two bushels per acre per year.
Ag is the only economy in the world that touches every person on the planet.
Innovations clearly matter in ag because more yield equals feeding more people.
From crop protection to self-driving vehicles, innovations are shaping the ag industry in exciting ways.
Animal innovations are improving health, performance, and sustainability.
This is the only economy that we are all connected to three times a day.
Advances and changes in the future of food and ag industries
The tightening global economy will force us to innovate.
Ag bioscience is going to be at the core of this innovation.
AI will play an increased role in both accelerating and accomplishing needful ag bioscience work.
Characteristics of additional change drivers
Food security is a key component of national security.
Application of digitization and AI operating systems will be critical to future success.
Resources Get in touch
Thriving Through Change: Strategies for Change Agility
lundi 29 avril 2024 • Durée 32:39
Change can be uncomfortable and uncertain, but some strategies and techniques can help build resilience and adaptability in the face of unexpected challenges or disruptions. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton is joined by Nicole Brusewitz, FCCS’ VP of Leadership Development, Learning, and Consulting Services for a discussion about taking an intentional approach to managing change, including pitfalls to avoid and tactics to foster an environment of continuous evolution while prioritizing employee wellbeing and avoiding burnout.
Episode Insights Include:
Navigating the uncertainty of change
Many of us don’t like change and respond to it differently than we think we will.
Rather than viewing change as an obstacle to overcome, view it as a catalyst for intentional disruption.
Embrace change as an opportunity to change habits and consider new possibilities.
Discomfort can work as a signal that you are ready to face growth.
Strategies for building resilience and adaptability
Look back and learn from the lessons of the COVID-19 pandemic.
Resilience is not a muscle that we need to wait to start developing.
Working on these skills now will help when the time for action arrives.
First, consider ways to cultivate more adaptive styles of thinking.
Encourage improvisation and creativity in team meetings.
Devote time to practicing scenario planning and risk mitigation.
Cultivating a mindset of change agility
Have a sense of curiosity and openness to new experiences.
Resources Get in touch
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Découvrez des podcasts liées à The Forward Thinking Podcast, Powered by FCCS. Explorez des podcasts avec des thèmes, sujets, et formats similaires. Ces similarités sont calculées grâce à des données tangibles, pas d'extrapolations !
If you are truly seeking consistency and the ability to adapt to change, you don’t actually want employees to learn tasks. You want them to understand the foundational knowledge.
Effectively introducing change
A really good checklist will beat dozens of years of experience.
Memorization is not the ultimate goal, empowering employees to access knowledge is.
Start introducing change by identifying the needed change and the resources that will support it.
High complexity and high rates of change require a high level of training and resources.
The goal should be to transfer knowledge to employees in the moment that they need it.
Identifying what employees need to know in order to be successful
Include the person in charge of training, the person fixing the employees’ mistakes, and the person who answers their questions.
Consider the employee triggers- tasks that must be performed and questions that must be answered.
This approach can work for both large and small changes.
Employees who follow this approach will feel more confident in their responsibilities.
Effective, established frameworks can support AI in the future of work.
“In the farm credit system, we’re all in this together.” — Allyson Tjoelker
“We wouldn’t be where we are today if I didn’t have the support from some of the people outside of our association that had been there and done this before.” — Allyson Tjoelker
“You’ve got to cast a wider net in order to get your vision and your resources out there.” — Allyson Tjoelker
“First you have to meet where people are, and then explain how you can help them.” — Allyson Tjoelker
“We have to have that messaging and support from the top consistently.” — Allyson Tjoelker
“Find solutions, be creative, and keep moving forward.” — Allyson Tjoelker
“Ask for help. Nothing of significance is ever accomplished alone.” — Allyson Tjoelker
Commitment- do conversations culminate in accountability?
Accountability is everyone’s job, not just the boss.
The importance of daily habits
Detailed, informative directives are far more valuable than generic feedback.
Daily habits can help improve connections and performance.
Specific, measurable habits will lead to greater results.
Daily habits can help align a team and move everyone in the same direction.
Check for understanding by assigning a number of hours to a task before starting it.
Communicate an assignment five times in five different ways.
Restate expectations of the next steps before the meeting is over.
Successful team-building activities
Start by creating a unified team vision.
Visualize or draw how you see the team today and what the future could look like.
Determine what needs to happen to get from where you are to where you need to be.
Advice for leaders who didn’t pick their team
A team can only be built one person at a time.
Start with curiosity and connection - let your team see who you are as a human being with thoughts and feelings.
Create clarity about where your team is headed in the future.
Empower your team to hold each other accountable, share best practices, and even meet without you.
“Rather than viewing change as an obstacle to overcome, view it as a catalyst for intentional disruption.” — Nicole Brusewitz
“Resilience is not a muscle that we need to wait to develop.” — Nicole Brusewitz
“Cultivating a mindset of changeability allows us to embrace change as an opportunity for growth as opposed to a threat to our stability.” — Nicole Brusewitz
“We feel better as employees when we’re able to give our best selves.” — Nicole Brusewitz
“By shifting our perspective on change and reframing discomfort as an opportunity, we are faced with the opportunity for growth and can see change in a new way.” — Nicole Brusewitz
