In this powerful episode of The Fix, we dive deep into the human side of business. Host Derek Maines is joined by David Giannetto of Felix Construction and Daniel & Renee Mercado of Resource Employee Care to discuss a critical but often overlooked aspect of leadership: proactive employee care.

Discover how providing on-site, confidential support for personal crises—from marital issues and financial stress to suicide prevention—is not just "fluffy people stuff," but a crucial risk management and retention strategy. Learn why the standard 1-800 EAP number often fails and how having a trusted, familiar face on the job site can save lives, improve safety, and transform your company culture.

In this episode, you'll learn:

-Why personal crises are a business problem that directly impact safety and productivity.

-The sobering statistic: with 400 employees, you likely have 20 people in crisis on any given morning.

-Real-world stories of intervention, including marital restoration and responding to a workplace suicide.

-How confidential, on-site care serves as an extension of leadership, building trust and a caring culture.

-The tangible ROI of employee care in dangerous industries like construction, where a distracted worker can be a fatal risk.

-Practical steps for implementing a care program that goes beyond a benefits pamphlet.

If you are a leader, HR professional, or business owner in construction, manufacturing, or any high-stakes industry, this conversation is a wake-up call to the power of human-centric leadership.

Mentioned in this episode:

Resource Employee Care: RECArizona.com

Connect with Us:

Subscribe to The Fix for more conversations on building better businesses.

Have you implemented a similar program? Share your story in the comments below!

Chapters:

0:00 - Introducing a New Model for Employee Care

1:20 - Daniel's Inspiration: Serving People in Construction

3:25 - How On-Site "Rounds" Build Trust

5:10 - Being an Extension of Leadership's Care

8:59 - Scaling Culture from 20 to 400 Employees

10:22 - The Failure of the 1-800 Number

13:42 - Powerful Testimonials: Saving Marriages & Lives

19:13 - The Business Case for Proactive Care

24:56 - Confidentiality and Integration into Leadership

27:04 - The Final Word: Supporting Your Calling

Keywords:

Employee Care, Mental Health in Construction, Employee Retention, Company Culture, Leadership, HR Strategy, Risk Management, Workplace Safety, Suicide Prevention, Crisis Counseling, Proactive Support, David Giannetto, Daniel Mercado, Renee Mercado, Felix Construction, Resource Employee Care, The Fix Podcast, Derek Maines, Human Resources, Employee Assistance Program, EAP, People Operations, Caring Culture, Workforce Management, Phoenix Construction, Spanish Speaking Support.

Is your business—and your mind—running too many apps at once? In this mind-expanding episode of The Fix, host Derek Maines sits down with systems thinker and integration specialist Camille Cortina. They dive deep into why modern businesses are broken and how systems thinking is the critical skill needed to fix them.

Camille shares her journey from fintech client retention to leadership, sales, and building entire business processes from the ground up. But the conversation doesn't stop there. We explore the frontiers of high performance, including the transformative power of darkness retreats as a tool for executive nervous system regulation and self-mastery.

This episode also tackles the controversial rise of executive psychedelics (microdosing, ayahuasca, DMT) on the West Coast. We ask the critical question: are these substances a shortcut to enlightenment, and what is the missing piece of integration? Discover how to achieve a "psychedelic" expansion of consciousness without drugs and why your personal baggage is directly linked to your business bottlenecks.

In this episode, you'll learn:

• What "systems thinking" really means and why it's a superpower in the age of AI and remote work.
• How the concept of "defragging" your computer applies directly to your business and your mind.
• An inside look at darkness retreats: what happens when you sit in complete silence and darkness for days, and how it can reboot your nervous system.
• The truth about the psychedelics movement in executive circles (psilocybin, DMT, LSD) and the critical importance of post-experience integration.
• Why personal development and self-mastery are non-negotiable for effective leadership and building a successful business.
• How Source Code and other modalities can help you resolve subconscious patterns and self-sabotage.

If you're a leader, entrepreneur, or visionary feeling the friction of a misaligned business or a cluttered mind, this conversation is your first step toward clarity, expansion, and creating a better world.

Mentioned in this episode:

• Camille's Company: Rooted Viz (https://www.rootedviz.com)
• Inner Bloom Dark Retreat: The only darkness retreat in Prescott, Arizona.

Connect with Us:

• Subscribe to The Fix for more conversations on fixing broken systems.
• Leave a comment below! What are your thoughts on executive psychedelics or darkness retreats?

Chapters:

0:00 - Meet a Young Systems Thinker

1:29 - Camille's Career Journey

4:10 - Inboxes, Outboxes, & Managing by Wandering Around

6:28 - The Enlightenment: Quitting Your Job

9:26 - Self-Mastery as a System

11:04 - Source Code & The Subconscious

12:36 - Inside a Darkness Retreat

17:00 - Defragging Your Human Operating System

20:12 - Psychedelics in the Boardroom

25:09 - Redefining the "Psychedelic Experience"

30:59 - The Systemic Taboo of Consciousness

34:10 - How to Work with Camille

Keywords:

Systems Thinking, Business Systems, Process Mapping, The Fix Podcast, Derek Maines, Camille Cortina, Rooted Viz, Darkness Retreat, Sensory Deprivation, Nervous System Regulation, Executive Coaching, Leadership Development, Psychedelics, Microdosing, Ayahuasca, DMT, Psilocybin, Executive Psychedelics, Integration, Source Code, Subconscious Mind, Self-Mastery, Personal Development, High Performance, Business Bottlenecks, Remote Work, Defrag, Mental Clarity, Inner Work, Entrepreneurship, Corporate Training, Fintech, Sales Leadership.

n this episode of The Process Fixer, host Derrick Mains sits down with Teddie Reyes, an ERP implementation expert and certified process fixer, to dissect why so many ERP systems fail—and how to turn them around.

From post-implementation nightmares to AI-driven efficiencies, Teddie reveals:

🔹 Why 70% of ERP projects underdeliver (and how to avoid common pitfalls)

🔹 The "Stanford Duck" of business processes—why teams hide inefficiencies

🔹 How AI is reshaping workflows (e.g., replacing manual data entry with real-time insights)

🔹 Process triage techniques to align executives, frontline staff, and tech for smoother rollouts

Plus: Real-world examples of cutting 27-step processes down to 3 and why "those who write the plan don’t fight the plan."

👉 For more on fixing broken systems, visit https://theprocessfixer.com .

👉 Coming soon: A new podcast with Aaron Baer—stay tuned!

#ERP #ProcessImprovement #AI #ChangeManagement #BusinessTransformation

Ryan Tregaskes joins Derrick this episode to discuss why blockchain is such a game-changing technology. It goes beyond NFT art and Bitcoin!

Jack Holdsworth and Shawn Younger continue their conversation with Derrick Mains regarding the Emerging Carbon Credit Market, and how NFTs can solve on of the long-standing issues with fraud.

This week we are beginning a deep dive into the world of carbon credits, offsets, and cap and trade. What is a Credit? What is an offset? We start the conversation with Jack Holdsworth and Shawn Younger.

This week Derrick and former guest Nick Juntilla continue their conversation with artist J. Pierce to discuss his art background, and how the upcoming release of the J.Pierce collection of NFT got started.

This week Derrick and former guest Nick Juntilla welcome artist J. Pierce to discuss his art background, and how the upcoming release of the J.Pierce collection of NFT got started. Tune in next week for even more information about this exciting release.

This week Derrick and IPAssets CEO and Founder Adam Small continue their discussion about how blockchain technology can revolutionize the intellectual property field.

This week Derrick and IPAssets CEO and Founder Adam Small discuss how blockchain technology can revolutionize the intellectual property field.

The Convergence continues our discussion with Nick Juntilla regarding what all can be accomplished with NFTs. The future is wide open, and extends beyond the art world. Nick is finding the way.

This week Derrick is joined by Nick Juntilla to discuss what exactly is an NFT. It can be more than just art.

Derrick and Michael pick up where they left off and continue their discussion regarding the blockchain, NFTs, and how sustainability can benefit from Web 3.0 technologies.

In this lecture, we critically examine the flawed notion that businesses can consistently hire the "best" talent in an increasingly competitive market. The speaker begins by challenging the common belief that a company can attract the top 5% or 10% of workforce candidates without adequately paying what others are investing. They reference statistical studies, including Gallup's research, which reveals that a mere 15% of employees truly excel in their roles. This sets the stage for a discussion on the financial implications of hiring practices, highlighting the reality that organizations often engage in a cyclical pattern of hiring and firing rather than effectively managing talent.

The speaker elucidates on the costs associated with high turnover rates, suggesting that while organizations funnel resources into sophisticated psychological assessments and repeated interviews, they often fail to yield the desired outcomes. By illustrating the common experience where hired employees do not meet performance expectations, the lecture prompts listeners to question who truly benefits from this cycle—mainly recruiters and profiling firms, not the companies themselves. This exploration of wasteful practices leads to a call for introspection regarding hiring trends and the need for a fundamental shift in strategy within organizations.

Further on, the discussion shifts to the underlying motives that drive employee behavior at work: fear, money, or genuine desire to contribute. The speaker emphasizes the importance of attracting individuals who are motivated by passion for the work rather than mere financial gain. This consideration leads to an exploration of the systemic issues companies face, especially regarding the inefficiencies that cause employees to experience frustration in their roles. By using the analogy of a person limping from pain while seeking a quick fix instead of addressing the root problem, the lecturer advocates for focusing on improving processes rather than simply increasing headcount.

The concept of identifying and relieving systemic pain is essential to enhancing organizational effectiveness. The speaker argues that when employees work in an environment that eliminates obstacles and empowers them, they perform at a higher cognitive capacity. Drawing parallels to historical practices in management, the lecture advocates for a shift towards a focus on refining systems within the workplace. The speaker recalls significant past management practices, such as the Quality Circles used during World War II, and contrasts these with contemporary approaches that merely enforce compliance without fostering creativity or efficiency.

Additionally, the speaker challenges conventional training methodologies that simply prepare employees for processes rather than adapting processes to support employee needs. They highlight the importance of understanding and mapping processes, noting how disjointed systems lead to confusion and decreased productivity within organizations. By sharing anecdotes from workshop experiences, the speaker demonstrates the revelations employees can have when they finally see their organization’s processes mapped out visually, revealing inefficiencies they were not previously aware of.

The lecture culminates in a call to action for businesses to rethink their focus on growth in favor of enhancing efficiency and improving work processes. The speaker argues that a focus on efficiency can yield greater profit margins than an unrelenting pursuit of growth statistics. By encouraging organizations to invest in training that empowers employees to analyze and improve their respective processes, the speaker challenges traditional notions of accountability in the workplace, advocating for a more inclusive model that engages all levels of employees in continuous improvement.

In our inaugural episode, Derrick welcomes Michael Muyot to the show to talk about what Wall Street is watching for in the Web 3.0 sustainability space. We get the lowdown on Smart contracts, DAO, and Polling exchanges. Part I of II

The Convergence begins. Derrick talks about why we are undergoing this journey, and who we are going to meet along the way.

In this episode, I delve deep into the concept of growth in business for 2025, emphasizing the often-overlooked importance of structure over sheer ambition. Drawing from my previous episode about Henry Kaiser’s revolutionary methods that dramatically reduced shipbuilding times, I stress the necessity of focusing on continuous improvement rather than merely setting incremental goals. By moving from a traditional goal-oriented approach to an aim-focused mindset, we open ourselves to truly transformative growth.

Using the metaphor of gardening, I encourage business leaders to visualize their organizations as a garden requiring careful cultivation. The seeds represent potential employees, and it is essential to understand that potential remains dormant until the right conditions are met. Unlike the typical Western management approach—which often involves superficial motivators like pizza parties and pep talks—I propose an action-oriented strategy that prioritizes nurturing and supporting employees. It is not enough to plant seeds; we must actively tend to them. This involves ensuring a conducive environment with the right resources, protecting our plants from pests and obstacles, and continuously evaluating their growth.

I underscore the idea that a significant percentage of business failure is attributable to how we manage our processes rather than the capabilities of our team members. Citing W. Edwards Deming, I reflect on how an overwhelming 94% of issues identified in the past stemmed from poor systems rather than human error. I challenge listeners to consider whether their organization’s struggles arise from the seeds—i.e., the employees—or if they stem from the management—the farmers. Often, the answer lies with the latter, necessitating a re-examination of management philosophies that prioritize outdated metrics and KPIs.

Transitioning into the practical implications of these ideas, I introduce concepts of resilience and organic growth within organizations. As we face imminent economic challenges predicted for the next few years, it’s crucial for businesses to prepare not just for survival but for thriving amid adversity. I advocate for adopting a mindset of resilience, where businesses equipped with robust systems will be ready to seize opportunities even as others falter.

I also introduce my upcoming book, "The System," in which I challenge traditional Western management ideologies. By advocating for a shift in focus from managing individuals to refining processes, I aim to provide a framework that aligns contemporary business practices with those that drove significant economic advancements in the past. As we navigate through changing economic landscapes, prioritizing systematic organization and cultivating a supportive environment will be essential for achieving sustainable success.

This episode serves as a call to action for business leaders to get their hands dirty, to engage proactively with their teams, and to invest in creating fertile ground for growth. By fostering a mindset oriented towards nurturing and support, we can transform our organizations from mere survivors into thriving ecosystems poised for exceptional performance. Join me on this journey as The Process Fixer. Let's reimagine business growth and resilience together.

This episode offers an in-depth update on Derrick Mains’ recent journey and the evolution of The Process Fixer. After nearly five months away from podcasting, Derrick returns to share the incredible growth and response to his speaking engagements, which have now surpassed 100 events scheduled by the end of the year. His message has gained significant traction, with numerous appearances on leadership and operations podcasts where he explores the principles of operational excellence.

A key highlight of Derrick’s recent work is the launch of a new, comprehensive website, TheProcessFixer.com. This platform introduces his proprietary M4 methodology: Map, Measure, Manage, and Mobilize. The initiative aims to certify individuals as process fixers, building upon existing process triage training. This program focuses on addressing structural and systemic challenges within organizations while fostering a systems-thinking mindset—essential for operational success.

Central to Derrick’s discussions is the impact of events, behaviors, and structure on organizational performance. He emphasizes that while managing events and behaviors is necessary, it often distracts from addressing the root cause of inefficiencies: the design and structure of the system itself. Drawing on insights from thought leaders like Deming, Derrick highlights that 94% of performance issues stem from structural inefficiencies, with only 6% attributable to individual shortcomings.

Derrick also shares insights into the innovative management practices of Henry Kaiser during World War II. Kaiser’s human-centric approach to shipbuilding illustrates how prioritizing structural design and addressing worker needs led to unprecedented results, such as constructing ships in days instead of months. This example underscores the transformative potential of optimizing systems over focusing solely on behaviors or events.

Looking ahead, Derrick is planning a series of training workshops and discovery days, offering businesses opportunities to engage with his systemic improvement strategies. He is particularly excited about his upcoming book, The System, which will encapsulate his ideologies and practical strategies for driving systemic change.

For those interested in delving deeper into Derrick’s methodologies, his new Substack community provides ongoing content, including exclusive webinars and discussions. Whether certified members or new to the Process Fixer community, participants will find valuable resources for their growth.

On this episode of The Process Fixer Podcast, we're joined by Max Hansen from Y Scouts. They specialize in streamlining and fixing the recruiting process, using new understandings of psychology and the hiring process, to prevent candidates from 'gamifying' the recruitment experience. Derrick and Max's conversation ranges from employee retention, to the value of shoulder-to-shoulder interactions, bringing new perspectives to the way we view the employee-employer relationship. Don't miss this episode of The Process Fixer Podcast! 

Show Notes:

0:00 - 3:35 - Introduction to Max Hansen and Y Scouts

3:35 - 10:18 - Knowing a Candidate

10:18 - 17:23 - Being Shoulder to Shoulder

17:23 - 26:26 - The Process Triage Experience

26:26 - 36:50 - Improving the Process Through AI

36:50 - 46:31 - Perspective Seekers and Believables

46:31 - 49:13 - Investing in Your Frontline Employees

49:13 - 51:20 - Outro

Today's discussion centered on the concept of friction within businesses and its negative impact on energy efficiency and productivity. By visualizing the process through inputs, outputs, and outcomes, we highlighted the importance of identifying and reducing friction points between departments. Friction often arises due to misaligned incentives, lack of understanding of the 'why,' and informal handoffs between systems.

We emphasized the significance of formalizing processes and establishing clear handoff procedures to enhance communication and trust between departments. By incentivizing based on quality outcomes rather than just outputs, organizations can improve overall efficiency and customer satisfaction. Encouraging departments to understand and align with the organization's overarching goals can foster a culture of high-quality output and continuous improvement.

Moreover, we discussed the prevalence of inefficiencies caused by lack of trust in processes, leading to extensive rework and additional costs. Formally specifying handoff requirements and encouraging accountability through documentation and inspection can significantly reduce errors and enhance overall quality. Embracing a system of systems approach and treating departments as a community of companies can facilitate a holistic view of business operations and drive collaborative improvements.

Ultimately, by adopting a structured and systematic approach to process improvement, businesses can mitigate internal competition, increase trust and transparency, and drive higher quality outcomes for both employees and customers. Addressing friction points through clearer communication, defined processes, and a shared understanding of objectives can pave the way for enhanced efficiency, profitability, and long-term success in the competitive business landscape.

In this episode, Rosie Rosenberger, the founder of Process Triage, and Derrick discuss how Rosie's approach to process improvement differs from traditional methods like Six Sigma. Rosie explains how her methodology, called triage, focuses on building teams, enhancing situational awareness, and addressing pain points effectively. They delve into the importance of engaging frontline employees and "believables" in the process improvement journey, highlighting the power of collaboration and hands-on problem-solving.

The conversation delves into the emotional aspect of process improvement, with Rosie sharing how triaging sessions can evoke strong emotions in participants, especially when long-standing issues are finally addressed. They discuss the significance of setting clear process capability goals to guide improvement efforts and ensure alignment with organizational objectives. Rosie emphasizes the impact of triage in fostering team communication, problem-solving, and decision-making, ultimately leading to tangible results and positive outcomes for companies.

The hosts draw upon examples from their experiences to illustrate how triage can transform organizational processes and enhance performance. They touch on the role of executive sponsorship, the value of engaging frontline employees in process improvement, and the importance of fostering a culture of continuous improvement. The episode concludes with a discussion about the movie "Flaming Hot" and its relevance to the concept of empowering frontline employees to drive innovative solutions within organizations.

Overall, the episode provides a comprehensive overview of the benefits of utilizing Rosie's triage methodology in process improvement initiatives, emphasizing the importance of collaboration, communication, and goal alignment in driving organizational success.

This week, Derrick discusses the historical context of World War II and its impact on American manufacturing and leadership. He highlights the critical role played by W. Edwards Deming in streamlining American manufacturing during the war effort. Deming emphasized statistical control and employee empowerment as key drivers of success. The speaker discusses the unique circumstances during the war, where executives had to work closely with frontline workers due to the absence of middle managers, leading to a more collaborative and efficient system.

Explores how the integration of statistical control and employee empowerment led to significant advancements in American manufacturing during the war. Contrast Deming's approach with the command-and-control style of management advocated by figures like Jack Welch. Derrick emphasizes the importance of focusing on systems and processes, as highlighted by Deming, who attributed 94% of business problems to system failures rather than individual errors.

Derrick introduces a methodology called WINS360, which focuses on process mapping, root cause analysis, and continuous improvement within organizations. They stress the need for businesses to prioritize system design and optimization, as well as employee involvement in problem-solving and decision-making. By addressing inefficiencies and bottlenecks in processes, companies can enhance productivity, quality, and customer satisfaction.

00:07 - Introduction

4:14 - The Importance of Rest

8:46 - The Impact of Parkinson's Law

10:10 - Building from the Ground Up

21:04 - The DuPont Method

30:49 - Finding the Book and More Resources

33:31 - Conclusion

#AlysonCaffrey #TheSabbaticalMethod #podcast #DerrickMains #Rest #entrepreneur #systems #productivity #leadershipDetachment #rejuvenation #learning

Alyson Caffrey is a guest on The Process Fixer podcast, discussing her book, The Sabbatical Method. They dive into the importance of rest for entrepreneurs and the concept of creating systems to protect time for rest and focus on high-quality work. Alyson shares her personal experience of dedicating focused time each morning to write her book, resulting in increased productivity and clarity. The conversation explores the impact of proper rest on work quality and decision-making, referencing historical studies on work hours and productivity. Both Alyson and Derrek emphasize the significance of building systems within businesses to allow for leadership detachment and sustainable growth. The episode concludes with a friendly exchange where Alyson invites listeners to disconnect and read the book for a weekend of rejuvenation and learning.

00:07 - Introduction

4:14 - The Importance of Rest

8:46 - The Impact of Parkinson's Law

10:10 - Building from the Ground Up

21:04 - The DuPont Method

30:49 - Finding the Book and More Resources

33:31 - Conclusion

#AlysonCaffrey #TheSabbaticalMethod #podcast #DerrickMains #Rest #entrepreneur #systems #productivity #leadershipDetachment #rejuvenation #learningsuccess.

This week on The Process Fixer Podcast, Derrick speaks to Martin Karaffa, an expert in decoding culture inside organizations. Martin explains the fascinating ways in which people are influenced by the country or generation they are born into, and how leaders can adapt to a new generation joining the workforce. Hear all this and more, on The Process Fixer Podcast!

Show Notes - 0:00 to 3:33 - Introduction to Martin

3:33 to 7:42 - Why 'Decode' Culture?

7:42 to 19:34 - National identity and its influence on people

19:34 to 1:12:00 - Martin's Presentation

1:12:00 to 1:20:27 - Dealing with cultural differences as a leader

1:20:27 to 1:23:21 - Outro

What if the secret to turning around a failing business wasn't a complex strategy, but simply asking the right questions? In this episode of The Fix, host Derrick Mains sits down with his longtime friend and fellow entrepreneur, Paul Sim, for a masterclass in practical leadership and operational wisdom.

Paul shares the incredible story of how, with no operations experience, he saved a firetruck manufacturing plant from closure just by going to the shop floor and asking the workers, "How do we make this better?" This conversation is a goldmine for any leader feeling disconnected from their team or trapped by corporate bureaucracy.

You'll Discover:

The "Lead-duship" Principle: Why the best ideas often come from the people doing the work, not the C-suite.

Paul's 3 Core Business Sciences: A simple framework (Revenue, System, and Guidance Science) to diagnose any company's health.

How to Justify Major Investments: The art of presenting ROI to get critical projects approved, even when you have to ask for forgiveness later.

The Future of Work & AI: A provocative discussion on whether "Human Resources" is becoming "System Resources" and how to use AI without driving your business toward the "average."

Real-World Lessons: Candid stories from 30 years of entrepreneurship on learning from failure and the value of a trusted peer who asks the tough questions.

If you're a CEO, founder, or operations leader looking for no-nonsense strategies to improve communication, unlock hidden capacity, and future-proof your business, this episode is for you.

Keywords: business turnaround, operational efficiency, leadership, entrepreneurship, process improvement, corporate culture, AI in business, future of work, CEO advice, business strategy, team management, employee engagement, operational leadership, Derrick Mains, Paul Sim, The Fix, GapView, business consulting, ROI, investment, systems thinking.

In this episode of Quick Thoughts on The Process Fixer Podcast, Derrick tells a story from his dad's career, and how oftentimes different perspectives can lead to clever solutions for business level problems. This week, Derrick explains the unorthodox story of how a pastor, and plastic milk crates, intersected to send kids to hell!

On this week's episode, Derrick shares his quick thoughts on the concept of Energy versus Approach. It's how some of the world's most successful people are able to maximize their productivity, allowing them to get the most out of their limited time and energy.

The Process Fixer Podcast is back this week, for an interview with Joseph 'Rosie' Rosenberger, founder and creator of the groundbreaking methodology Process Triage. Recently having acquired Process Triage, Derrick sets the stage for a fascinating discussion on how the methodology came to be, what it is, and why it's been so successful over the years. Rosie shares the pivotal experiences that shaped Process Triage into the robust tool it is today, and the lessons he learned throughout its creation!

Show Notes -

00:00 - 01:35 - Intro

01:35 - 08:01 - Process Triage Origins

08:01 - 15:24 - Mapping the Process

15:24 - 18:14 - What is a Capability Goal?

18:14 - 26:52 - Pain Points

26:52 - 36:10 - The Triaging Process

36:10 - 43:20 - Trusted Voices

43:20 - 43:52 - Outro

 In this episode of The Process Fixer Quick Thoughts, Derrick discusses a communication philosophy, well suited for dealing with executives and other business leaders. The Bull is Dead prioritizes delivering the most crucial information first, and as a story, teaches us a valuable lesson about how we communicate in our businesses.

The Process Fixer returns for Season 4, with bite-sized content featuring some of Derrick's thoughts on business development. In this episode, Derrick shares his quick thoughts on the importance of process, and why the how inside your business is more important than you might think.

In this short update, Derrick joins us to cap off this season of The Process Fixer Podcast, as well as deliver some exciting news about the show’s direction in 2024. Employee experience and well-being will be at the forefront of The Process Fixers message in the coming year, alongside our newest acquisition: Process Triage. See all this and more on The Process Fixer Podcast in 2024!

Show Notes:

00:00 - 00:09 - Intro

00:09 - 01:39 - Thank You

01:39 - 04:27 - Throughput

04:27 - 05:55 - Employee Experience

05:55 - 08:50 - Process Triage

08:50 - 09:20 - Outro

Long time guest Massoud Alibakhsh,CEO and founder of Omadeus, joins Derrick once again for an intriguing episode. Massoud is pioneering the concept of the Object Messaging Model, a revolutionary new system allowing for unprecedented efficiency and connectivity inside organizations. In this episode, Massoud goes into detail, explaining the technology and philosophy behind this cutting-edge system, and how it will transform the way we communicate data.

Show Notes -

00:00 - 03:50 - Intro

03:50 - 06:41 - Massoud’s Experience

06:41 - 18:45 - The Object Messaging Model Explained

18:45 - 34:32 - Input, Output, Throughput

34:32 - 37:10 - Grown Buildings

37:10 - 42:18 - How Neural Networks are Trained

42:18 - 43:33 - Outro

On this episode, Derrick invites Sven Pleger from Performance Psychology on The Process Fixer podcast, to discuss not only the value of therapy when it comes to your professional life, but the ways in which therapy can help us to navigate difficult client relations.

These psychological insights can help us better empathize with the frustrations of customers and clients, paving the way for a more productive dialogue. Sven’s fascinating insights into human behavior make this episode a must-watch!

Show Notes -

00:00 - 01:18 - Intro to Sven

01:18 - 04:51 - Understanding Client Pain

04:51 - 10:04 - Setting the Tone

10:04 - 13:24 - Insurance Frustrations

13:24 - 21:25 - Deescalation and Calming Techniques

21:25 - 30:35 - Training Your Mind

29:15 - 30:35 - Outro

In today’s episode, Derrick is joined by past guest Kristy Siefkin, who specializes in coaching others to unlock their public speaking potential. Sam Bradford also returns as The Process Fixer’s resident Director of Human Experiences. 

Together, they share their own personal stories of overcoming personal barriers, and learning to express themselves through public speaking. From the negative experiences that shape our approaches to life, and the simple ways we can change lives through sharing perspectives, this episode dives deep into the very fundamentals of public speaking. Don’t miss this episode of The Process Fixer Podcast!

Show Notes:

00:00 - 01:10: Intro

01:10 - 05:24: Overcoming Public Speaking Fears

05:24 - 13:16: Derrick’s Past Experiences

13:16 - 16:00: Contingency Plans

16:00 - 24:58: It Doesn’t Take a Rocket Scientist

24:58 - 27:09: Life Changing Conversations

27:09 - 30:52: Passive Versus Active Ignorance

On this episode, we’re joined again by Lucas Petty (better known on Tik-Tok as the AIDaddy), as well as Sam Bradford, our Director of Human Experiences here at The Process Fixer. Sam and Lucas come from very different backgrounds with unique expertise, but share their views on the limits of AI technology. 

Their talk raises powerful questions for entrepreneurs everywhere. Does human intuition still have value, in a world driven by AI analysis and raw data? And how can we leverage diverse perspectives, not only to benefit our work, but our everyday lives? See this and more on Episode 6, of The Process Fixer Podcast.

Show Notes:

00:00 - 00:32: Intro

00:32 - 05:10: Technology, and How to Save the World

05:10 - 08:26: Knowledge Versus Wisdom

08:26 - 14:07: Truth is Geographic

14:07 - 20:38: The Power of Diverse Perspectives

20:38 - 26:22: Language Driven Outcomes

26:22 - 26:55: Outro

Is your ERP a liability or your greatest asset? In this episode of The Fix, host Derrick Mains sits down with Teddie Reyes, NetSuite expert and founder of TFR Solutions, to expose the shocking reasons why up to 90% of ERP implementations fail—and how to ensure yours is a success.

They dive deep into the critical connection between clean process design, ERP configuration, and your company's ultimate sale value. Discover why "customization" can be a dirty word and how speaking the "common language" of systems like NetSuite can dramatically increase your business's transferability and multiple.

In this episode, you'll learn:

-The #1 reason ERP implementations fail (it's not the software).

-How to perform "Process Triage" before an implementation to identify and fix workflow bottlenecks.

-Why "tribal knowledge" is your biggest risk and how to systemize it for scalability and a successful exit.

-The "Shipping Container" analogy for building a business that is easy to understand, operate, and sell.

-The future of work in the age of AI and why "Human Resources" is shifting to "System Resources."

If you are a CEO, CFO, or operations leader considering NetSuite, struggling with a current implementation, or planning a future business exit, this conversation is a must-listen.

Keywords: NetSuite, ERP Implementation, Business Process, Operational Due Diligence, Business Exit Strategy, Scaling a Business, Process Triage, NetSuite Consulting, Teddie Reyes, TFR Solutions, Derrick Mains, The Fix, Oracle NetSuite, SaaS, Workflow Automation, System Integration, Tribal Knowledge, Business Valuation, AI in Business.

In Part II of Derrick’s talk with Chris and Chris from Quantum Rhino, they tackle one of the staples of work inefficiency - meetings. But how can entrepreneurs pivot an activity that wastes time and resources, to one that creates better outcomes? In addition, they cover the data struggles facing most companies today, and why better collection may be the key to business success in the AI age. This is Part II of a two part discussion with Quantum Rhino on The Process Fixer Podcast.

Show Notes:

00:00 - 06:45: Meeting Efficiency

06:45 - 12:33: Making Meetings Better

12:33 - 15:37: The Work Waste Paradox

15:37 - 19:50: Data Collection Struggles

19:50 - 24:53: When Data Goes Bad

24:53 - 25:45: Outro

Today, Chris and Chris from Quantum Rhino join Derrick for the first of a 2 part episode. Quantum Rhino specializes in equipping businesses with the latest tools and technology in software and automation. Together, they discuss with Derrick the importance of modernization when it comes to these tools, and the ways companies can hinder their own success with outdated, redundant, or ill-fitting software solutions. This is Part 1 of a 2 Part episode with Quantum Rhino. Stay tuned for Part 2 coming next week!

Show Notes:

00:00 - 00:36: Intro

00:36 - 4:20: Who is Quantum Rhino?

4:20 - 7:31: Upgrading Systems

7:31 - 11:53: AI is in its Infancy

11:53 - 15:44: An Automated Future

15:44 - 19:19: Homebuilding Challenges

19:19 - 19:52: Outro

In this episode, Derrick is joined by fellow process expert Tamara Kemper, founder of The Proces Mavens. They specialize in helping to build better SOP's inside businesses, that help to smooth out the new employee onboarding process. Their tak covers a wide range of topics, as they share their combined experiences working to root out the hidden inefficiencies plaguing most companies today. From unquestioned redundant practices, to the critical importance of maps when it comes to finding success, their shared observations highlight the true value of outside consultants.

Show notes:

0:00 - Introductions

1:05 - The Process Mavens

5:31 - Waste inside organizations

9:32 - Over Engineering the process

11:55 - Maps out the business

18:00 - The power of maps

22:10 - Making space for problem solving

24:18 - Unvarnished truth

29:57 - Working on vs IN the business

33:11 - Ego obstructing the truth

Sam Bradford, the Director of Human Experiences at The Process Fixer, joins Derrick to discuss a side of the entrepreneurial world sometimes left neglected: employee well-being. Sam comes from Dutch Bros, a company often lauded for its phenomenal customer relations; something Sam attributes to a company culture that values its workers. But what does that look like in practice? And how does that contribute to more positive customer outcomes?

Chapters:

0:00 - Episode Preview

1:06 - Introductions

2:21 - Sam's Work at TPF

4:49 - Creating Capacity

8:37 - Helping Employees at Home

12:58 Making War on Waste

15:51 - TPF's Message

19:22 - Connecting with Your Employees

23:20 - Rejecting Bad Customers

25:07 Inspiration, not just Information

28:10 Outro

In the inaugural episode of The Process Fixer podcast, host Derrick Mains is joined by Lucas Petty, an AI expert known across social media as The AI Daddy. As a rising star in the field of AI integration, Lucas provides a unique perspective on the future of this emerging technology. Together, he and Derrick seek to answer some of the most pressing questions we have regarding AI and how it will affect our daily lives. What place does artificial intelligence have in the workplace? Is ChatGPT coming for your job? And the most important question-will AI takeover the world?

0:00-Episode Preview

0:21-Introductions

1:57-Lucas Petty’s background

5:56-AI Possibilities

8:48-Why the AI Daddy?

10:00-AI Myths

14:01-Organizational Essentialism

22:23-AI Replacement

32:22-The Communication Tools Paradox

38:05-Rescuing Work

40:00-AI Transparency

46:26-Will AI Take Over the World?

52:11-Outro

This week the boys are back and they are talking about how to make it in America. Can you still do that? what does it take? How did Steve Jobs ruin a billion dollar industry to create a trillion dollar one? And...what's going on with LinkedIn??

00:00 - Intro

04:38 - Making it in America

07:05 - Disrupting your own business

13:36 - Derrick's connection to Revolutionary War

19:00 - Derrick's first book

24:02 - Co-mingling funds

25:17 - Derrick's mentor - Paul Oreffice

28:25 - The problem with LinkedIn

31:20 - Responding to listeners

34:20 - The Amateur

40:00 - Take Risks

Derrick Mains is the founder of Podcastology. He is known for successful podcast series like The Convergence and Profit Matters. Mains is an experienced consultant and author of three books on Lean Management.

Andrew Kolikoff is a customer experience and sales innovator, and a Thought Leader. He is known for his work on Aurelius as a principal, and as a co-founder of the Secret Sauce Society.

The Sauce is a new video series hosted by entrepreneur Derrick Mains and Thought Leader Andrew Kolikoff. The two join together to discuss philosophy, business, and the state of the world. Among the topics are dark fish, ChatGPT, and Lao Tzu.

Derrick and Andrew are back and this week they are talking about what so many of us dream about: hanging out our own shingle and making a go of it....Consulting.

Andrew and Derrick discuss their history in consulting, the value of having a mentor or coach, and how the movie "City Slickers" relates to running your own shop.

00:00 - Intro

01:04 - Consulting

02:05 - Andrew's Consulting Story

04:53 - Derrick's Consulting Story

07:53 - The Value of Mentoring

09:55 - Derrick's Therapy

13:42 - City Slickers

14:53 - Movies and the real world

17:51 - Sitting in your thoughts

22:10 - Investing in yourself.

26:58 - Folloiwng your passion.

28:10 - Valuing your worth

30:55 - Wrap-up

#consulting #buisness #value #entrapraneur #meditation

Embark on a compelling journey into the concept of dominion within leadership and personal well-being in this insightful episode. The speakers explore the neural interplay between leadership and culture, asserting that true leadership transcends gimmicks and superficial allure. Instead, it demands resilience – a skill integral to sustaining joy, health, and relationships amid life's ebbs and flows. They underscore the indispensable role of mindfulness and meditation, illustrating how these practices pivot our nervous system back to a rejuvenating state amidst daily hustle and taxing situations, thereby weaving a tapestry of physical and emotional equilibrium.

The narrative ventures into the realm of mental and physical self-governance, shining a light on the power embedded in challenging negative thoughts and meticulously selecting our mental pathways. The concept of dominion is unfolded, revealing a domain where intentional choices guide our thoughts, emotions, actions, and overall well-being. However, dominion, while empowering, introduces its own set of challenges, illustrated through personal anecdotes of managing digital communication and professional boundaries. The episode encourages a proactive stance against external pressures and adherence to personal values, sparking a dialogue about crafting life and decisions that resonate authentically with our own philosophies.

With a spotlight on leadership, the importance of maintaining dominion over our choices and selves is stressed, illuminating a pathway toward self-empowerment and determination in both professional and personal arenas. The speakers invite you to contemplate a leadership style that champions collaborative and creative environments, liberated from perpetual threat and stress. In conclusion, the episode gently nudges listeners towards a journey of resilience, mindfulness, and conscious control over thoughts and actions, wrapping up with an invitation to join next week's discussion for further enriching insights into leadership and life.

00:00 Culture defines leadership on a neurological level.

01:07 Introducing Derek Names, the process fixer.

01:33 Path-crossed serendipity sparks discussion on resilience

03:44 Techniques for building resilience in challenging situations

10:48 Claiming Your Divinity and Overcoming Stress

12:23 Inertia Works Both Ways: Change and Resistance

13:58 Inertia and its impact on business and engagement

16:11 Exploring the concept of dominion and its negative connotations

22:26 Taking Dominion Over Our Lives and Business

24:22 Wrapping Up with the Process Fixer

24:54 Introducing the Top 5 Picks

#leadershipdevelopment #personalwellbeing #mindfulliving #emotionalresilience #selfempowerment #mindfulness #mindfulnesstechniques

What good are the Mission, Vision, and Values of your company, if you are not living by them. This week Andrew and Derrick talk about living your authentic self, staying true to your company's values - because if you don't, as the leader - how do you expect your employees to?

In this audio-only episode of The Sauce, Derrick and Andrew talk about the merger of Strategy and Tactics - Stratics!

Why did Toyota dominate in the 80's? Why are they failing to do so today? How to focus your company on things that are the best use of your time. That's all covered in this week's show!!

Struggling to bridge the gap between your business strategy and your team's daily execution? In this episode of The Fix, host Derrick Mains sits down with Layla Pomper from Process Driven for a masterclass in operational efficiency.

They break down the critical difference between high-level process mapping and the daily "playbook" that makes a team actually work. If you've ever been frustrated by disorganization, missed deadlines, or employees who seem to have "no common sense," this conversation reveals the root cause and provides a clear path forward.

In this episode, you'll discover:

• The "MapQuest" vs. "State Map" analogy for understanding Process Mapping (strategic) vs. Process Execution (tactical).
• Why the first 90 days of an employee's journey often kills their creativity and how to fix it.
• How to move from chaotic email chains to a structured work management system that everyone follows.
• The real reason managers are incentivized to create busywork and how to flip the script to reward efficiency.
• Practical steps to implement "habit optimization" for your team, moving from theory to daily practice.

If you're a business owner, COO, operations manager, or team leader tired of the friction between departments and the chaos of daily tasks, this episode is your guide to creating a cohesive, productive, and accountable organization.

Keywords: business process, operations management, team productivity, workflow optimization, SOPs, task management, business execution, process mapping, Derrick Mains, Layla Pomper, Process Driven, The Fix, operational efficiency, team collaboration, project management, leadership, business systems, habit optimization, common sense in business.

This week Derrick and Andrew spend time talking about something that's rather uncomfortable - their weaknesses. Knowing what your kryptonite is is critical to your growth. Knowing your weakness is important to know what you should be doing, verses what you should be relying on others to do for you. So, what's YOUR Kryptonite?

Derrick Mains is the Emmy Award Winning founder of Podcastology and The Process Fixer. He is known for successful podcast series like The Convergence and Profit Matters. Mains is an experienced consultant and author of four books on Lean Management. His newest book Adaptagility will be published in the summer of 2023

Andrew Kolikoff is a customer experience and sales innovator, and a Thought Leader. He is known for his work on Aurelius as a principal, and as a co-founder of the Secret Sauce Society.

The Sauce is a new video series hosted by entrepreneur Derrick Mains and Thought Leader Andrew Kolikoff. The two join together to discuss philosophy, business, and the state of the world. Among the topics are dark fish, ChatGPT, and Lao Tzu.

Chapters:

00:00 - Intro

00:40 - What's your Kryptonite?

08:08 - Why Derrick was bad at Improv

13:45 - Self-awarness

16:40 - Detail orientation

19:03 - The Ego

20:06 - Energy vs. Approach

22:45 - Hitting bottom

24:20 - When to outsource, when to do it yourself.

25:50 - What's the point? How can we help?

31:05 - Refining your expertise

34:00 - Dogma

37:15 - Join us!

#growth #business #adaptability #agility #consultant #entrepreneurship #leadership #delegation

Welcome to our latest episode, where we dive deep into the critical topics of resilience and self-care with renowned resilience coach Kathleen Gramzay. In today's fast-paced business world, the ability to bounce back from adversity and manage stress is paramount for entrepreneurs and business leaders alike.

Kathleen's innovative approach, Kinesage, combines massage therapy with movement to help individuals overcome chronic pain and stress. She also extends her expertise to businesses, offering valuable insights into managing chronic stress and its impact on organizations. Her book and virtual system, "Kinesage Self Care," have been instrumental in addressing the overwhelming effects of stress on individuals and businesses.

In this conversation, we emphasize the importance of resilience not only for individuals but also for leaders and organizations. Chronic stress can create a detrimental cycle that affects both teams and leaders, making it crucial for entrepreneurs to prioritize their own well-being to effectively support their businesses.

We also explore the power of a growth mindset in overcoming roadblocks and challenges, drawing from our own experiences. Adaptability is another key theme as we discuss the importance of resetting ourselves and finding alternative solutions in today's ever-changing business landscape.

Join us as we uncover valuable insights into building resilience and prioritizing self-care in the entrepreneurial world. Stay tuned for our upcoming interview with Kathleen, where we'll delve even deeper into her experiences and expertise in resilience and self-care. Don't miss out on evolving conversations and diverse perspectives that can empower your entrepreneurial journey.

00:00 Hitting Rock Bottom

01:15 Building Resilient Teams

03:27 Evolution of Kinesage

05:00 Expansion of Kinesage

07:29 Creation of Mindful Resilience

10:27 Seeking Resilience During COVID

11:40 Importance of Emotional Tools

19:01 Struggling with stress

21:16 Understanding the impacts of stress

22:41 Overcoming resistance to change

24:01 Using adaptability as a strategy

25:14 The ability to reset oneself

27:01 Life skills for a healthier, well-rounded individual

#resilience #selfcare #bodymind #Kinesage #chronicstress #mentalhealth #adaptability

Does your business need Gas? this week Derrick and Andrew talk about GAS. What it is, why you need it, how to get it in your teams.

Derrick Mains is the Emmy Award Winning founder of Podcastology and The Process Fixer. He is known for successful podcast series like The Convergence and Profit Matters. Mains is an experienced consultant and author of four books on Lean Management. His newest book Adaptagility will be published in the summer of 2023

Andrew Kolikoff is a customer experience and sales innovator, and a Thought Leader. He is known for his work on Aurelius as a principal, and as a co-founder of the Secret Sauce Society.

The Sauce is a new video series hosted by entrepreneur Derrick Mains and Thought Leader Andrew Kolikoff. The two join together to discuss philosophy, business, and the state of the world. Among the topics are dark fish, ChatGPT, and Lao Tzu.

Chapters:

00:00 - Intro

00:18 - GAS

04:29 - Can you learn GAS?

09:08 - Honest values

18:01 - What we will / won't do (GAS)

28:21 - END Wrap up

#growth #business #adaptability #agility #consultant #entrepreneurship #leadership #delegation