Explorez tous les épisodes du podcast The Facilities Management Exchange

For the final episode of Season 1, we're joined by Ross Abbate, CEO of Macro, one of the world's leading facilities management and workplace experience businesses operating across 49 countries.

From his early days struggling through his first role in FM, to leading a global organisation and shaping strategy across multiple continents, Ross shares the leadership lessons, career decisions and mindset shifts that have defined his journey.

This episode is a fascinating conversation exploring leadership, resilience, networking, culture, confidence and what it really takes to succeed in a global business environment.

In this episode expect:

• Ross's journey into facilities management and the challenging first six months of his career
• Why "another day, another challenge" became a mindset that helped shape his success
• The importance of backing yourself when things aren't going to plan
• A brilliant performance incentive strategy that transformed team engagement and results
• His move from Australia to the UK and the career opportunities that followed
• The networking advice every FM professional should hear
• How introverts can build meaningful networks without pretending to be someone they're not
• The story behind becoming CEO of Macro and the challenges that came with stepping into the role
• How leadership teams build strategy across a business operating in 49 countries
• Why the best business plans allow room to adapt and pivot
• Ross's approach to handling pressure, uncertainty and responsibility as a CEO

This is a fitting finale to Season 1 — packed with leadership insights, practical advice and honest reflections from one of the industry's most respected leaders. Whether you're just starting your career or leading teams across multiple regions, Ross's perspective offers valuable lessons on growth, resilience and the power of staying curious.

Welcome to Episode #15 of The Facilities Management Exchange

Today we’re joined by Andy Kelly, Helen Spall and Tony Retberg for a fascinating conversation exploring the unique challenges and rewards of managing some of the UK’s most iconic and historic buildings — from Manchester Central and the Houses of Parliament to Freemasons’ Hall.

This episode dives into the realities of heritage Facilities Management, balancing modern operational demands with centuries of history, and why the people behind these buildings are so passionate about what they do.

In this episode expect:
• A behind-the-scenes look at managing landmark heritage buildings
• The hidden operational challenges of maintaining historic venues
• Ghost stories, urban legends and some unexpected humour along the way
• Honest reflections on the pride FM professionals feel for the buildings they manage
• Career journeys into FM from aviation, security and events
• Why transferable skills are one of the biggest strengths in the industry
• The importance of people, relationships and workplace culture in FM
• The debate around AI, automation and whether experience will always beat technology
• Advice for young people looking to break into Facilities Management
• The growing need for apprenticeships and opportunities within the industry

This is a candid, insightful and entertaining conversation about heritage buildings, operational pressures, career progression and the future of Facilities Management — packed with stories, practical lessons and a genuine passion for the industry.

Welcome to this special episode of The Facilities Management Exchange in partnership with the City Security Council

In this episode, we’re joined by three rising professionals from across the security industry for an honest and insightful conversation around ambition, progression, pay, apprenticeships, leadership and the future of security careers in the UK.

From overcoming imposter syndrome and fleeing adversity to building careers through relentless hard work and sacrifice, this episode shines a light on the real people behind the industry — and the challenges facing the next generation coming into security.

This is a raw, inspiring and thought-provoking discussion exploring career growth, confidence, opportunity, workplace culture and what it truly takes to progress in one of the UK’s most demanding sectors.

In this episode expect:

• The biggest challenges each guest has faced in their career so far
• Why stepping outside your comfort zone is essential for growth
• How every role helps “polish your skills” and shape your career path
• A discussion on ambition, drive and whether everyone actually wants career success
• The realities of pay, wage growth and the increasing pressure businesses are under
• Why the government needs to do more to support businesses and employers
• A huge conversation around apprenticeships — and why removing them could damage the future of the industry
• Advice for anyone feeling suppressed or stuck in their current role

This episode is packed with valuable insights for anyone working in security, facilities management or leadership — especially those looking to build a long-term career and create opportunities for the next generation entering the industry.

Welcome to Episode #13 of The Facilities Management Exchange

Today we’re joined by Darien Jay, Sharlene Rhoden and Debra Watson for a deep dive into the world of Facilities Management consultancy — how people enter the industry, what keeps them there and how relationships, value creation and adaptability define long-term success.

This episode explores three very different career journeys into FM, and what they reveal about the realities of consultancy, networking, and staying relevant in a rapidly evolving sector.

In this episode expect:
• How each guest found their way into Facilities Management 
• The honest answer to what keeps people in the industry
• Why great consultants are defined by being problem solvers 
• The role of relationships in FM 
• How supplier ecosystems often drive the most innovative thinking in FM
• The importance of networking
• Honest reflections on over-promotion
• Why FM is still largely meritocratic 
• The growing impact of AI and technology
• How COVID reshaped working patterns

This is a candid, practical and insight-packed conversation on what consultancy really looks like inside FM — from career lessons and commercial realities to the future of technology, talent and workplace culture.

Welcome to Episode #12 of The Facilities Management Exchange

Today we’re joined by Andrew Hulbert — entrepreneur, investor, culture-builder and one of the most recognisable figures in UK FM. Andrew is the founder of Pareto FM, a business he grew from a laptop in his bedroom into one of the industry’s most admired companies, ultimately exiting in a deal worth $100 million.

This episode is an honest, energising conversation covering entrepreneurship, culture, politics, pressure, sacrifice… and the mindset required to build something truly exceptional.

In this episode expect:

• Why showing up — literally going to the office — is still one of the most underrated success strategies in business
• How Andrew built the company from a laptop in his bedroom
• What made Pareto FM different — adaptability, treating people right, and building a culture where anyone could call anyone out
• The realities of running an FM company in today’s volatile economic environment
• The personal cost of ambition — relationships, loneliness, sacrifice
• The deeper meaning of wealth
• Professional vulnerability: why great leaders don’t need all the answers
• Andrew’s biggest leadership mistake — and what he’d do differently if he 
• The advice he wants every entrepreneur — and every young person entering FM — to hear

This is an episode packed with insights, honesty, humour, and hard-won wisdom from someone who built, scaled and exited one of the most transformative businesses in FM.

Welcome to Episode #11 of The Facilities Management Exchange

We're joined today by Petra Velzeboer — global keynote speaker, author, mental health expert, and founder of a consultancy dedicated to transforming workplace culture and building high-performing teams rooted in genuine wellbeing.

Raised in a cult, Petra has seen first-hand how toxic systems break people down. With 17+ years in mental health and organisational culture, she now uses that lived experience to help individuals and businesses create environments where people can truly thrive — not simply survive.

This is a powerful, eye-opening conversation exploring technology, addiction, culture change, human connection, and Petra’s extraordinary personal journey.

In this episode expect: 

• How billions are being spent, competing for our attention
• Why so many of us use our phones to avoid difficult emotions
• The rise of digital addiction, doomscrolling and the disconnect between online and real life
• The skill of turning fear into excitement
• Advice for anyone stuck in a toxic work culture
• Petra's history, growing up in one of the most notorious cults
• Petra's latest book, Digital Wellbeing: Recharge your focus and reboot your life

Links to purchase Petra's books are below: 

• Digital Wellbeing - https://amzn.eu/d/0hsTu0wR
• Begin With You - https://amzn.eu/d/01ogj77S

Follow the Facilities Management Exchange on Linkedin, Instagram and TikTok

Welcome to Episode #10 of The Facilities Management Exchange

We're joined by Bernard Crouch, Todimu Bello, and Wayne Young for a powerful conversation about discovering your first role in Facilities Management and the challenges many aspiring professionals face when trying to break into the industry.

In this episode expect:
• How people really find their way into Facilities Management
• Why FM is still overlooked in schools and career pathways
• The perception problem facing the industry
• The realities of starting out – from janitors to leadership roles
• Advice for young professionals trying to break into FM
• The power of networking and saying yes to opportunities
• Todimu’s journey, resilience, and passion for the industry

Enjoy everyone! 

In this FMX BITE, Mark asks our guests, what is the hardest challenge they have faced in their working life from an LGBTQ+ perspective.

Our amazing guests are honest and open about their experiences, which should hopefully help others who are going through similar situations. You are never alone.

Listen to the full episode on all platforms.

Welcome to Episode #9 of The Facilities Management Exchange!

We're joined by Co-CEO Reuben Heppelthwaite of Not Just Cleaning, alongside James Makanjuola and John Makanjuola - better known as the Maka Twins - founders of Makagroup Cleaning.

In this episode expect: 

• Entrepreneurial roots and family legacy
• Building a commercial cleaning company from scratch
• Making cleaning cool 
• Speed, risk and resilience in business
• The power of story, trust and social media
• The future of Facilities Management

Enjoy everyone!

In this powerful and deeply personal episode, Mark is joined by three inspiring leaders from the world of Facilities Management and Security: Satia Rai, Steven Downie and Craig Dougal.

Satia Rai is a recognised global leader in the private security sector, COO of Leverage Security and CEO of the International Professional Security Association (IPSA). With nearly 30 years’ experience, she has led transformational change across the industry and founded Security Industry Pride in London and the International Women’s Day campaign for security professionals. In this episode, Satia opens up like never before—sharing untold stories about identity, faith, leadership, and why she will always choose people over profit.

Craig Dougal, an experienced Engineering Manager and HV Authorising Engineer, manages risk across large-scale facilities and critical environments. With a career spanning electrical engineering, business continuity and operations management, Craig brings both technical authority and raw honesty—sharing his journey through bullying, career pivots, and the power of conversation in creating real change.

Steven Downie, a facilities and real estate leader with expertise in large portfolios, refurbishments and ESG, speaks candidly about leading with knowledge, resilience and integrity. From running major refurb projects to championing inclusion, Steven shares how his experiences—from school bullying to senior leadership—shaped his approach to people, culture and respect in the workplace.

This episode moves beyond job titles. It’s about identity, resilience, leadership and the responsibility that comes with influence.

In this episode we talk about: 

• Coming out journeys
• How we can change bullying in schools and the workplace
• DEI, "woke" culture and legislation
• Leadership approaches
• The power of conversation and community.

In this FMX BITE, Mark asks the question: what advice would you give to your younger self if you were starting in FM today. The guests give our listeners some amazing advice. Give this short one a listen!

In this FMX Bite, each guest shares their unique journey into the dynamic world of Facilities Management. Packed with inspiration, this episode is perfect for students starting university who are exploring different paths and wondering how to approach their future differently. It also highlights how a career in FM equips you with invaluable, real-world life skills that extend far beyond the workplace.

In this FMX BITE, Daniel and Colin discuss:

• Time is our greatest commodity
• Importance of being a sponge
• Consume the content that is right in front of you. Not on your phones
• The principles by which you live your life are the most important thing
• Property is a people business

In this FMX BITE, Colin Becker breaks down why playing the long game matters in business. With over 30 years of experience at Metrus, he shares hard-earned lessons and practical advice for young professionals looking to build a lasting career in property.

In this insightful and energising episode of The Facilities Management Exchange, we dive into the heart of commercial property and workplace culture with two highly respected industry professionals whose careers have been built on work ethic, people-first thinking, and long-term vision.

Episode #7 – Discovering Property and Culture – brings together Daniel Major and Colin Becker for a powerful conversation that explores not only how the property industry has evolved, but how mindset, principles and culture ultimately determine success.

Daniel Major, a Chartered Surveyor with over 20 years’ experience delivering property management services across funds, propco, corporate and boutique clients, shares how he “knew from the age of 15” that he was destined for property. From managing trophy office buildings and prime high street assets to acting as a key client manager across complex UK portfolios, Daniel reflects on the foundations that shaped his career — structure, discipline, accountability, and the work ethic instilled in him by his parents.

His message is simple and uncompromising:
“You can’t achieve a positive outcome if you’re not putting a shift in.”

For aspiring surveyors and young professionals, his advice is equally direct:
“If you put a shift in, you will get the result you want.”

Colin Becker brings 30 years of Central London commercial real estate experience to the table, having transacted with some of the industry’s most recognised names including Great Portland Estates, British Land, Derwent London, Howard De Walden Estates, and many more. With deep expertise in lease advisory, capital markets, asset appraisal, negotiations and strategic repositioning, Colin’s perspective is grounded in experience — but driven by people.

As he puts it: “People are my passion.”

Having spent three decades advising on high-profile assets, Colin explains why understanding people — not just property — is what truly drives performance. From playing the long game early in his career (including a year unpaid at Metrus) to building what he describes as a culture that feels different on a Sunday night, his reflections on influence, environment and leadership are both candid and thought-provoking.

Together, Daniel and Colin explore the evolution of the property sector — from landlord-centric models to community-driven spaces, from tenants to “clients”, and from rigid structures to agile leasing strategies. They discuss the return-to-office debate, generational shifts in the workplace, the growing role of technology and AI, and why first impressions in buildings still matter more than ever.

Culture becomes a central theme throughout the episode:

“We’re a product of the influences that surround us.”
“The culture drives the performance of a business.”

Colin shares powerful reflections on mentorship, education, and why time is our greatest commodity, while Daniel discusses sustainability, proactive asset management and the importance of adapting your approach because “every building is different.”

This episode is packed with perspective, energy and practical wisdom, including:

• Daniel’s early certainty about a career in property — and the family influence that shaped his work ethic
• Why systems and structure are fundamental in property management
• The shift from acting solely for landlords to serving communities and clients
• Colin’s 30-year journey in Central London real estate
• The value of experience for young professionals — beyond just a laptop
• Playing the long game in an industry obsessed with speed
• Why culture defines how you feel on a Sunday night
• The cyclical nature of the property market
• The return-to-office conversation and what it means for future surveyors
• Technology, efficiency and “getting on the train”

In this compelling episode of The Facilities Management Exchange, we sit down with two outstanding security professionals whose real-world experience, insight, and straight-talking approach shine a light on one of the most critical challenges facing modern facilities and organisations: keeping people safe in an increasingly complex and unpredictable world.

Our guests come from different backgrounds, yet they share a common mission — raising standards across the security sector, improving risk awareness, and helping organisations move beyond box-ticking into meaningful protection.

Helmey El-Aasar brings a powerful and personal journey into the industry, from his early “floater” days through to senior leadership. With trademark honesty and humour, Helmey reflects on the realities of frontline security, the dangers of complacency, and the responsibility every individual has to play their part. His perspective on accountability, ownership, and the importance of challenging vague language in legislation offers a refreshing and much-needed dose of clarity.

Chris Hotchkiss, (Founder and CEO at Prova Risk) drawing on his background in the Army and his leadership within the security sector, shares a pragmatic view of risk, technology, and operational excellence. He explains how modern security services can go far beyond minimum compliance — using technology to simplify complex processes, reduce risk, and deliver protection that is both efficient and effective. Chris also offers invaluable advice for those entering the industry and the mindset required to build a long-term career in security.

Together, Helmey and Chris explore the realities of modern threat environments, from Martyn’s Law and risk mitigation to radicalisation, social media, fake news, and the growing role of AI in security operations.

In this episode, expect a candid, thought-provoking mix of frontline stories, industry insight, and practical guidance, including:

•  Helmey’s journey into the security industry — and the stories that shaped his career
•  Why “reasonable” is one of the most dangerous words in legislation
•  The real-world implications of Martyn’s Law for facilities and venues
•  What effective risk mitigation should actually look like
•  Why “they only need to get lucky once — we need to be lucky all the time”
•  The role of technology in simplifying compliance and raising standards
•  Social media, radicalisation, and the impact of online visibility
•  Why ownership at every level is critical to safety
•  The future of AI, robotics, and drones in security operations
•  Advice for the next generation entering the security profession
•  Lessons from global conflict and what it teaches us about procurement and efficiency

At its core, this conversation asks a vital question:
What does effective security really look like in today’s world — and how do we move from compliance to genuine protection?

In this powerful episode of The Facilities Management Exchange, we sit down with three remarkable professionals whose personal stories, expertise, and lived experience shine a light on one of the most pressing challenges facing modern workplaces: wellbeing.

Our guests come from different backgrounds, yet they share a common mission—helping people navigate stress, overwhelm, addiction, trauma, technology overload, changing expectations, and the relentless pace of work. Their openness offers insight, inspiration, and practical tools for anyone striving to build healthier working lives.

Katie Maycock joins us as the founder of GYST Wellbeing, an organisation focused on helping leaders, teams, and businesses stress less and perform better. Katie specialises in stress, anxiety, and burnout—particularly within fast-paced, high-pressure environments. Her methodology, built around six stages of identifying and addressing warning signs, gives structure to a problem many struggle to name. Her candid, memorable storytelling—including where the now-iconic business name came from—sets the tone for one of our most honest wellbeing conversations yet.

David Taylor, Head of Strategy and Major Accounts at SmartSec Solutions, brings vulnerability and strength as he shares his personal journey with mental health, alongside recent successes in his professional life—including exciting news for SmartSec Solutions. Dave offers grounded reflections on technology as distraction, accountability, taking ownership, and the power of simply remembering to “look up.”

Rounding out the panel is Patrick O’Sullivan: senior security leader, strategist, and author of Daddy Is Dead, a true story documenting his recovery from childhood trauma and addiction. Patrick shares deeply personal experiences—therapy, substance abuse, family history, and the decision to break painful generational patterns—while also delivering clear insights on leadership, spirituality, and the meaning we seek in an increasingly technological world.

In this episode, expect a raw and compelling mix of lived experience, humour, breakout moments, and emotional depth. Together, we explore:

• The pressures of modern leadership and the silent build toward burnout
• The six-stage methodology for recognising stress and warning signs early
• How technology accelerates anxiety and disconnects us from our lives
• Why accountability matters—and how to take ownership of your wellbeing
• The emotional weight of feeling guilty for struggling
• The critical role therapy and trusted support networks play
• How society has changed faster than humans can adapt
• The impact of addiction, trauma, and generational patterns
• Dogs, spirituality, and searching for meaning in a hyper-connected world
• Why being able to take time off is a measure of business health
• And the reminder many of us need: don’t forget to look up

At its core, this conversation asks a simple but profound question:
What does wellbeing actually look like in the modern workplace—and how do we reclaim it?

In this episode of The Facilities Management Exchange, we sit down with three outstanding workplace professionals who are shaping the future of the industry. Their diverse backgrounds, impressive achievements, and unique perspectives make this a conversation you won’t want to miss.

James Murphy brings a wealth of experience and a reputation for excellence across the Facilities and Workplace landscape. Having successfully transitioned through multiple roles in his career, he now leads on a single, high-profile trophy contract. Beyond his operational expertise, James is also an author, soon to release his captivating series The Signal Wars. His blend of industry insight and creative vision makes his story one of the most fascinating in today’s FM space.

Matt “Lasagna-Topper” Brownlee joins us with deep experience as a Workplace Services Manager and a proven track record of delivering safe, efficient, and high-performing work environments. Originally from Australia, Matt made the leap to the UK and hasn’t looked back, throwing himself into some of London’s most impressive workplace projects. His global outlook and hands-on approach to workplace strategy bring a dynamic energy to the discussion.

Alex McCann rounds out the panel as a seasoned Facilities Specialist with a strong history in the real estate sector. His expertise spans negotiation, budgeting, operations management, and sales management, making him a versatile force within FM. With a BA (Hons) in Drama: Theatre & Television from the University of Winchester, Alex brings a unique blend of creativity and operational discipline—an uncommon combination that elevates his approach to workplace and facilities solutions.

In this episode, you can expect an engaging mix of industry insights, personal stories, and a few unexpected twists. We explore:

• The unique paths each guest took into the Facilities and Workplace industry
• Why mentorship matters — and how it can shape a career
• The toughest challenges professionals face, and practical strategies to overcome them
• The complexities of managing multiple sites and delivering consistent excellence
• The role a supportive partner plays in professional success
• Long-term goals, ambitions, and what drives our guests forward
• A surprising detour into the Pyramids… and even Zombies
• A sneak peek at The Signal Wars, James Murphy’s upcoming series
• Core principles for building positive, high-performing work environments
• How AI is set to reshape the workplace of the future

In this episode of The Facilities Management Exchange, we sit down with three outstanding engineers whose careers in Facilities Management are truly inspiring.

Ally MacIver is an accomplished Engineering and Technical Services Manager with a distinguished track record across building management, logistics, and the supply chain sector. His breadth of experience and leadership speaks for itself.

Joshua Slade, the youngest guest on the panel, currently serves as Technical Manager at the Museum of London. Josh is a standout example for early-career professionals, demonstrating just how much can be achieved in a short period of time through dedication and skill.

Damian MacManus, an armed forces veteran from New Zealand, has built an impressive engineering career following his military service and now works at JLL. Throughout the episode, Damian shares invaluable insights drawn from both his service background and his years in the FM industry.

In this episode, you’ll hear discussions on:

• Remembrance Day
• Transitioning from military service into Facilities Management
• Different management styles within FM
• Salary potential across the FM profession
• Recruitment and marketing to the next generation
• The role of AI in engineering
• “Ghosties” and other on-the-job stories

In this episode of The Facilities Management Exchange, we sit down with three facilities leaders whose careers prove there’s no single route into FM — but passion, resilience, and people-first values will take you far.

Ciara Murphy brings over 20 years of experience in facilities and property management, known for her personable yet highly professional approach. With a natural ability to form strong relationships with clients, teams, and occupiers, she shares how human connection remains at the heart of successful FM.

Zoe Bond offers a dynamic perspective shaped by commercial space optimisation, hospitality management, and large-scale operational leadership. With deep expertise in governance, change management, and project mobilisation, she discusses how strong leadership and team culture can transform multi-site success.

Charlie Massey-Reed didn’t start his career planning to work in FM — but like many, he discovered the industry by accident and never looked back. His journey showcases how hard work, curiosity, and drive can lead to an impactful career at one of the top firms in the sector.

Together, they reflect on the defining moments shaping their careers and the sector as a whole. From the unexpected paths that led them into FM, to the impact of COVID-19 on workplace culture and operations, the conversation uncovers what keeps great people in this industry. They also explore the evolving role of AI in the FM landscape and share grounded advice for anyone building — or considering — a future in facilities management.

Whether you’re new to FM, leading multi-site operations, or simply passionate about the profession, this episode offers a thoughtful look at why FM remains such a rewarding space to build a career.

Welcome to the first episode of The Facilities Management Exchange!

In this episode, Mark is joined by Wesley Allvey, Ella Gladwin and Wayne young who are all astounding and impressive individuals in Facilities Management. 

Wesley Allvey (The Godfather of FM) is a fellow in the IWFM and an incredible Operations director with bags of experience in the industry.

Ella Gladwin (The foot-soldier of FM) is a Degree Apprentice in Business Chartered Management as well as being the lead in the IWFM Rising FM. Her ambition of becoming a CEO of her own company is documented on her platform, The CEO Blueprint.

Wayne Young (The Conciliary) is a dedicated FM professional with passion for innovation, the development of strong teams and young people in the industry.

In this episode, expect to listen to:

• Each guest's unique career journey and path into Facilities Management.
• Practical Advice for breaking into the industry.
• Nurturing and inspiring the next generation in FM.
• The idea that sometimes you must lose before you can truly win.
• Effective management and leadership within FM.
• The growing role of artificial intelligence in FM.