The Extraction – Détails, épisodes et analyse

In this episode, Kyle Bergman and Colin Ambler sit down with Laura Johnston, founder and CEO of MyDentalSOP, to break down how dental practices can scale with better systems, smarter workflows, and practical use of AI.

Laura shares how most practices struggle with consistency, not effort. She explains why SOPs fail, how tribal knowledge gets lost with turnover, and what it takes to build systems that actually stick. The conversation dives into real-world examples of profit leaks, training gaps, and how poor documentation leads to risk and inefficiency.

They also explore how AI fits into a modern dental office. From voice dictation to smarter prompting, Laura outlines simple ways to get started today. She emphasizes that AI is only as good as the knowledge behind it and cannot replace human connection in dentistry.

If you want better accountability, stronger teams, and more predictable performance, this episode delivers clear, actionable insights.

Link to Laura's Free Resource - Essential AI Prompts for Office Managers!

https://docs.google.com/document/d/18gFiqBB58jBxeKgSJKt2ALon_2-mh51y_SZ_GuYq3Q0/edit?pli=1&tab=t.0

What does it take to grow a dental practice without being trapped in the day to day? In this episode, Kyle Bergman and Colin Ambler sit down with Philip Koury of Pacifico Dental Care to talk about scaling, delegation, simple growth systems, and the tools that help owners step back without losing visibility.

Philip shares how he and his wife grew from a long-running family practice with 12 employees to an operation with more than 50 team members across multiple locations. He explains why owners need to let go of control, build clear leadership structures, and keep the business simple before adding complexity. He also breaks down a tactical new patient system built around a zero roadblock policy and explains how daily reports and notifications help him monitor growth from anywhere in the world. If you want practical insight on scaling a dental practice, leading through managers, and creating more owner freedom, this episode is packed with it.

Learn more about TeamCare: www.teamcaredental.com

Selling a dental practice is not just about price. Timing, structure, and preparation matter more than most owners realize. In this episode of The Extraction, Kyle Bergman and Colin Ambler sit down with Justin Klingshirn, Partner and Managing Director at McLerran and Associates and the team behind DentalTransitions.com.

Justin shares how he entered dentistry through banking, why private equity fell in love with dental practices, and how valuations exploded post-COVID. He breaks down how private equity funds actually work, how DSOs use leverage, and why same store growth now matters more than simple aggregation. The conversation also covers common mistakes owners make by waiting too long, why selling sooner is often better than later, and what a smart partnership with a DSO really looks like today. This episode gives owners a clear look behind the curtain of dental deals and what it takes to maximize outcomes.

What separates high performing dental practices from those stuck in burnout? Mindset, culture, and accountability. In this episode of The Extraction, Kyle Bergman and Colin Ambler sit down with Marni Blythe, Founder and CEO of Full Pocket Coaching, to unpack how growth mindset, incentives, and scorecards create practices where teams want to stay and improve.

Marni shares her journey from marketing and entrepreneurship into dentistry, explains the difference between fixed and growth mindset, and why many dentists stall due to burnout and survival mode. The conversation explores how incentives go far beyond money, why peer recognition matters more than manager praise, and how automated systems remove friction from busy teams. You will also hear practical frameworks for scorecards, KPIs, leaderboards, and how transparency can elevate performance or naturally filter out those resistant to growth.

This episode is packed with actionable insights for owners ready to move beyond the status quo.

In this episode of The Extraction, Kyle Bergman and Colin Ambler sit down with Eric Vickery, President of Coaching at All-Star Dental Academy and a leading voice in case acceptance and phone performance. Eric shares how most people fall into dentistry by accident, then explains why cancellations became his obsession early on.

The conversation breaks down why hygiene cancellations are more common than doctor cancellations and how the same verbal skills apply to a $250 cleaning and a $30,000 treatment plan. Eric outlines clear KPIs including a 5 percent hygiene cancellation target and 3 percent on the doctor schedule, and explains how hitting those numbers can unlock tens of thousands in annual revenue.

You will hear why policies feel like threats to patients, how effective communication replaces penalties, and how leadership buy-in determines whether systems actually stick. This episode is packed with real examples, proven numbers, and practical thinking for practices that want healthier patients and more predictable growth.

Kelly Dahmer, CEO of Next Level Practice, shares how practices grow without the owner staying trapped in the day to day admin noise. Kelly explains why “fresh, not new” matters, how she worked her way from admin assistant to CEO, and what founder transition really looks like when a leader steps back. You will hear a clear framework for decentralizing the doctor by elevating a team leader and building structures that create accountability. The conversation also breaks down why tracking KPIs matters, why information without implementation has no value, and how bonus systems fail when the team lacks clarity and a shared “why.” Kelly outlines four key workplace personas and how to lead each one. They also discuss practice value, exit planning, and the idea of a Zillow style marketplace for dental practices.

Dr. Whitney Weiner has lived every side of growth in dentistry. She is a periodontist, mom of three, CEO and founder of Whole Dental Wellness, and chief growth officer and board member at Icon Dental Partners. In this episode she breaks down how she bought seven practices and rolled them into three locations, built a multidisciplinary hub in Detroit, and learned to lead through culture and incentives.

Dr. Weiner shares how open book management changed her team’s mindset around numbers, why she pays doctors on collections, and how a simple appointment volume game and a supply cost bonus produced double digit returns. She and the TeamCare crew dig into micro rewards, Google review incentives, and why small wins drive big momentum. If you care about performance, people, and profit in your dental practice, this conversation gives you playbook level insight you can use right away.

Brand strategist and dental consultant Laura Nadler, founder of Working Cat Marketing and VP at the Academy of Dental Management Consultants, joins The Extraction to discuss how branding drives retention and team culture.

Laura explains why most practices lose up to 40 % of new patients after their first visit—and how authentic branding can cut that in half. She shares how to define your ideal patient, tailor messaging to different demographics, and align your team’s culture with your marketing.

Laura also reveals actionable tips for generating social media content in-house and motivating staff through simple systems and incentives. This episode blends creative insight with data-driven strategy—perfect for practice owners ready to grow the right way.

Dr. Peter Boulden joins The Extraction to share a clear path from one practice to many. He is a multi-practice owner in Atlanta and co-founder of Bulletproof Dental Practice. He explains how to pick a profitable model, choose a location with intent, and avoid the “lost decade” by getting clarity early.

We cover buckets of systems for hygiene, operative, and front office. We talk KPIs that matter, culture, transparency, and how to use incentives the right way. Dr. Boulden shows why simple dentistry at scale helps owners get out of the chair and why delegation beats doing it all.

We also demo TeamCare’s hygiene reactivation flow, live leaderboards, and incentives that pay for attended visits, with a real month showing 23 patients reactivated and $26,000 in added production. Practical, direct, and built for action.

Greg Brooks, Managing Director at Global Strategic, joins hosts Kyle Bergman and Colin Ambler to reveal the ultimate hygiene reactivation playbook. Together, they break down how dental offices can delegate patient recall to trained offshore teams, powered by TeamCare’s real-time tracking technology. Greg explains how outsourcing boosts efficiency, reduces overhead, and fills empty hygiene chairs risk free.

Colin and Kyle walk through the system that connects call outcomes, text follow-ups, and analytics directly to production dollars—showing $30,000+ in recovered revenue per month. Learn how the “living list,” leaderboards, and pay-on-performance model are transforming how practices handle recall and scale.

Discover how to grow without adding staff—and only pay for results.