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TitreDateDurée
389: Life and Business Lessons from the "Don Draper of Direct Mail" Drew Sanocki03 Nov 202300:45:12

Drew Sanocki is one of my favorite people to talk to. He's been a longtime friend and possesses a wealth of wisdom. Drew has successfully built and exited a company, turned around two other nine-figure retailers and is currently overseeing the growth of PostPilot, which recently achieved 8-figures in annual recurring revenue (ARR).

What distinguishes Drew in my mind is his unwavering commitment to his family and his well-being. He has a wonderful family and leads an inspirational life. In this episode, we gain valuable insights into his mindset and philosophy on building both a fulfilling life and a successful business.

What You’ll Learn From This Episode:

  • Why Drew is waking up at 4:30 a.m. and sprinting at 51 years old
  • A transparent look at his daily schedule while managing one of the country's fastest-growing companies.
  • The strategies he uses to maintain connection with his kids and wife while running a startup
  • The details behind his acquisition of PostPilot for $50,000 and its transformation into an 8-figure business.
  • His experience of hiring one person every three days for an entire year.
  • How he has acquired multiple 8 and 9-figure businesses without investing his own capital.
  • The differences between building a SAAS (Software as a Service) and an e-commerce business.
  • Some simple campaigns that you can use with direct mail to grow your business

Links: 

388: (NEW) It Was The Best of Times, It Was the Worst of Times11 Oct 202300:27:13

The return episode is here! 

I'm back! After an unexpected 10-month break, this is the long-awaited return episode. 

The truth is, letting the podcast go dormant was never my intention. I had been planning to launch a new episode for months. However, even with the best intentions, it never happened.

So what happened? A lot of unexpected things changed in my life. 

I believe there are times for learning and times for sharing. I have been in a heavy learning phase over the last year.

Now is the time for sharing. 

All is revealed in this all-new episode. 

What You’ll Learn From This Episode:

  • What I have been up to for the last 10 months
  • My thoughts on parenting and entrepreneurship
  • Why I have been spending the majority of my time in real estate recently
  • Why I took back over as CEO of Brand Growth Experts
  • How a trip to Japan changed my trajectory 
  • Lessons I've learned from the last year
  • What to expect from this podcast going forward

Resources: 

  • Have thoughts! Hit me up on Twitter
379: 3 Dead Simple Ways To Turn One Purchase into Two25 Oct 202200:25:24

One of the biggest challenges eCommerce businesses face is low profit to turn this around you need to turn one purchase into two (into three and so forth!)

 

Today we’re going to talk about how to drive repeat customers so that you can be more profitable and have more cash to fuel back into your business. 

 

What You’ll Learn From This Episode:

  • Why repeat sales so important - and should be top of mind from day 1 
  • How to improve your product by offering more value & keep customers coming back
  • Strategies to automate sales and easily turn one purchase into two
  • The system to roll out new products consistently so that your loyal customers always have something exciting to come back and purchase 

Resources:

314: GREATEST HITS: The Secret to Brands That Scale (While Others Flop)27 Jul 202100:44:41
There Are 2 Directions Your Ecomm Brand Can Go - You Can Be A Brand That Scales Up, Or You Can Flop. In This Greatest Hits Episode We Share the Secrets We've Seen Behind The Brands That Make it Big. 

Some eCommerce brands make it big while others stall out, it’s a fact. But there’s really no big mystery behind why this happens.

Today we're revisiting an interview I gave on the Ecommerce Evolution Podcast by my good friend Brett Curry. We break down what separates eCommerce brands that scale up versus those that plateau.

Brett and I talk about a variety of things, including average order value and lifetime value, and how that directly impacts your ability to scale up. We talk about demand generation versus demand capture: which is "better" and which lends itself to being able to scale. We talk about the roadmap to building a team and scaling up your business, how your role as a CEO changes as you grow, and much, much more.

This is a great conversation with a lot of tips from Brett and me. I hope you enjoy!

Episode Highlights
  • 5:54 Why I’m so passionate about dissecting why some brands scale and others don’t.
  • 7:25 The KPIs that separate the businesses that can scale from those that can't.
  • 8:47 Demand capture vs. demand generation and which one will allow you to scale.
  • 12:20 Factors I look for when evaluating a product’s potential for growth.
  • 14:22 How a passionate market can contribute to success.
  • 18:32 Why having competitors in your market is a good thing.
  • 19:13 Average order value and lifetime value: why they’re important and what to look for if you want to scale.
  • 22:17 How to evaluate CPA across different channels and the other metric I recommend examining.
  • 24:59 It’s OK if your business doesn’t scale -- and this is why.
  • 27:57 Growing your business by expanding your product line.
  • 31:49 A true entrepreneur falls in love with their customers, not their product.
  • 33:16 Great founders know when to ask for help.
  • 34:46 Why business founders need to become experts at their marketing channels before handing over the reins.
  • 38:52 How a CEO’s role shifts as the company grows.
Links And Resources
313: Inside an Investor’s Mind: What Entrepreneurs Need to Know About Raising Capital 20 Jul 202100:48:32

Raising capital can go two ways - it can help you reach your goals faster or be disastrous and destroy your business. 

Karen Howland is the managing director at Circle Up, an investment platform that uses technology to invest in early-stage businesses (mostly health and wellness CPG companies). She’s been investing in companies for the last eight years, and in this conversation, we go deep into early-stage investing, what entrepreneurs need to know about raising capital, and the mistakes she sees entrepreneurs make along the way.

Karen also shares what opportunities are out there right now and what she's most excited about. 

If you’re considering raising capital for your business or are interested in investing this episode will give you the tips and tricks to get started. 

Episode Highlights

  • 4:12 How Karen first got excited about investing 
  • 5:35 The mission of Circle Up and what makes them different from other investment firms
  • 8:32 What’s hot right now in the health and wellness space 
  • 12:47 Why it’s so hard for large CPG companies to incubate and develop their own new products 
  • 15:21 How Covid may have created the opportunity for CPG companies to innovate right now
  • 17:43 The biggest mistakes entrepreneurs make when raising capital
  • 24:14 Investing in CPG companies vs. investing in tech companies 
  • 28:10 Patterns in companies that have massive success 
  • 30:24 How Amazon, retail, and DTC companies can exist together 
  • 36:05 What the future of protecting your brand on Amazon will look like
  • 40:44 From raising capital to strategic exit - where entrepreneurs have the most challenges
  • 43:55 Areas that Karen is excited about investing in

Resources:

312: GREATEST HITS: The Power of Paid Social: How Buffy Blew Up13 Jul 202100:44:34
Buffy was one of the first brands to crack paid social. As today's Facebook advertisers scramble to adjust to changes on the platform we revisit this Greatest Hits episode to learn from one of the best. 

What started as an idea to disrupt the bedding industry has grown into a multi-million dollar business.

This summer we’re re-releasing some of our top episodes of all time, and this week we’re bringing back this incredibly relevant show with Buffy co-founder Shoaib Kabani.

We talk about everything from product development, to the importance of testing, how landing pages can improve your funnel, and what performance KPIs you have to be thinking about as you scale on paid social.

Whether you’re a business owner or an ecommerce marketer, you’re going to get a lot out of this episode.

Enjoy!

Episode Highlights
  • 5:55 How a desire to change the bedding industry led to the creation of Buffy.
  • 7:27 The training Shoaib got from his start in consulting that’s helped him as an entrepreneur.
  • 8:41Developing the initial idea and concept for Buffy: providing value and values.
  • 10:35 The process of validating the concept online, on social, and in person before going all in.
  • 13:33 How do I make this a no brainer for the consumer?
  • 15:20 What’s worked for Buffy from a creative perspective and changes they’ve made as they’ve scaled.
  • 19:42 Some of the unintended consequences of having a free trial offer.
  • 21:01 Unique KPIs Shoaib looks at on a daily basis.
  • 23:03 A funnel analysis tool that’s been a game changer as Buffy’s scaled up.
  • 24:16 The materials and brand values that make Buffy stand out in the bedding industry.
  • 26:27 How Buffy uses landing pages to enhance its sales funnel.
  • 29:11 Addressing customer lifetime value when you have a limited number of products.
  • 33:15 Shoaib’s approach to launching into new ad channels, specifically with affiliates and podcasts.
  • 37:59 How the Buffy founders set their budget for testing new channels and concepts.
  • 40:13 What you, the ecommerce business owner, need to be thinking about to be successful.
  • 42:48 Exciting insight into what’s next for Buffy.
Links And Resources
311: Can Someone Else Do That?: Processes and Systems to Level Up Your Business06 Jul 202100:34:11
Are you winging it when it comes to processes and systems in your business? Today’s guest will help you stop before you spiral out of control. 

Joshua Uebergang is a master of processes and systems. He is the director of Digital Darts, a Shopify agency based in Australia, as well as a certified Shopify Marketing Expert. He is also a member of the Coalition

In this episode, we get an inside look into an ultra-organized mind. We talk hiring process, the importance of SOPs (and how to write them), iOS 14 mistakes and opportunities, and tools and resources to create your own processes and systems.  

Leave this episode with direct actions to get more organized and build a business structure so stable “a fool could run it.” 

 

Episode Highlights:
  • 4:19 What Joshua is most interested in right now post-iOS 14 apocalypse
  • 6:00 How Joshua got into eCommerce and the shift from Magento to Shopify
  • 8:39 Key processes and systems that helped Digital Darts grow over the last 6 years 
  • 10:42 Why you need a step-by-step hiring process
  • 12:01 The tools Joshua uses to manage processes 
  • 15:00 Defining the “why” in SOPs - not just the how
  • 16:40 Comparing project management tools 
  • 17:45 How the Coalition helped Joshua level up in his business
  • 22:17 Thinking about systems not only in business but also in your relationships
  • 24:05 Common mistakes from the front lines of iOS 14 
  • 26:57 iOS 15 - how concerned should you really be?
  • 39:18 Books that have helped Joshua on his journey 
  • 31:05 Is it easier to run a business with 8 people or 2 people?
Links and Resources:
310: GREATEST HITS: A Behind-The-Scenes Look At Pura Vida’s Exit For 9 Figures29 Jun 202100:45:27
What Would Pura Vida Do? From Start-Up to Multi-Million Exit We Talk Strategy With One of The Top Ecommerce Brands Today. 

When someone asks about eCommerce best practices, we always hear, “well, what’s Pura Vida doing?” and in this episode we’re talking with Pura Vida CEO, Griffin Thall, to get an inside look at their strategies, how the company’s grown over the last several years, the way his role has evolved, and what it’s actually like to prepare your company for a multi-million dollar sale.  Get a behind-the-scenes look at Pura Vida's exit strategy.


Interested in the Coalition training with Griffin? You can join the Coalition membership here for access to this and many other great trainings and resources.

Episode Highlights:
  • 7:00 What got Griffin and Pura Vida to where they are today.
  • 8:03 How Griffin’s role has changed as the company’s grown.
  • 9:33 Pura Vida’s unique influencer strategy and how it started.
  • 13:23 Relentless innovation and how Pura Vida continues to increase customer lifetime value.
  • 15:53 The moment Griffin realized the brand was going to be a success.
  • 17:09 How Pura Vida’s growth strategy has changed over time.
  • 18:32 The challenges Griffin’s faced over the years as CEO.
  • 20:47 Where Griffin’s seen the most success in hiring.
  • 22:47 How Pura Vida’s ambassador program started, and where it’s at today.
  • 22:56 A day in the life of the Pura Vida CEO, and the value of growing a team.
  • 25:00 Why you’ve got to stop wearing all the hats in your business if you want it to scale up.
  • 28:49 What you should be focusing on as a founder, instead of getting enticed by the newest Shopify app.
  • 30:03 A key approach for brands launching today vs 6 years ago.
  • 32:28 Lessons learned about managing cash while scaling up.
  • 34:22 Pura Vida’s exit - how they ended up making a deal with Vera Bradley, and the process of finding and securing that kind of partnership.
  • 38:42 Griffin’s biggest takeaway from meeting with investors.
  • 40:15 The expansive value Pura Vida’s gained from their partnership with Vera Bradley.
  • 42:14 What Griffin’s excited about right now and some things in store for Pura Vida in 2020.
Links and Resources:
309: You Could Be Smarter: Collecting And Using Data To Make Better Business Decisions.22 Jun 202100:53:49
  In a world full of varying attribution models, collecting and using data is critical to understanding your customers and running a successful business.

Kevin Hillstrom is President of MineThatData, a consultancy that uses data to help executives better understand the relationship between their customers, advertising, products, brands, and channels. Kevin supports a diverse set of clients, from internet startups, to billion dollar multichannel retailers and previously held various roles at major retailers like Nordstrom, Eddie Bauer, and Lands' End.

In this episode, we talk about the myths of eCommerce, how using data can help boost repeat purchase rate, when and where to discount and how to deal with the attribution problem of running multi-channel marketing. Kevin’s been the influence for a lot of what I’ve done in my own business, and I know you’ll enjoy the conversation.

Episode Highlights:
  • 4:24 How (and why) Kevin consistently publishes daily blog content
  • 6:47 Kevin’s background from working in analytics to starting his own business
  • 9:15 The biggest challenge business owners face around their analytics and using data
  • 12:08 Approaching the attribution problem
  • 17:21 Identifying low-cost and no-cost acquisition channels for your brand
  • 21:04 Using data to retain the new customers you acquired in 2020 
  • 27:06 Building a solid foundation that will pay back in conversion dividends over time
  • 31:42 When to start investing in the “welcome program” mentality
  • 35:46 Looking at repeat purchase rate data
  • 41:24 The biggest mistake business owners make when evaluating data
  • 45:14 The discount challenge - when & where is the place for discounts
  • 48:13 Everyone thinks their customers are loyal - why they’re actually not
  • 52:04 Where to go to learn more about Kevin
Links and Resources:
308: Are 5 Brands Better than One? Lessons From Running Multiple Ecommerce Businesses at Once15 Jun 202100:48:51
Imagine the insights you'd glean if you could get a behind-the-scenes look at five different brands at once. Lucky for you today's guest is pulling back the curtain. 

Andrew Faris is the host of the Ecommerce Playbook Podcast and CEO of eCommerce holding company, 4x400. After helping grow one brand from $0 to $20MM in less than 2 years, Andrew founded 4x400, where he supports five different eCommerce brands.

In this episode, Andrew shares the challenges he's faced and how his mindset has changed while running multiple eCommerce businesses simultaneously. We discuss the shift he anticipates we'll see in how brands reach their audiences in the near future and the channels he's investing in as a result of this. 

If you're an eCommerce operator, you won't want to miss this episode.

Episode Highlights:
  • 4:13 The meaning of 4x400 and how it relates to business growth.
  • 6:11 Andrew's beginnings in the eCommerce world.
  • 10:20 The challenges of operating multiple eCommerce businesses at once and the depth of learning that comes with it.
  • 15:57 What Andrew's team at 4x400 looks like.
  • 19:03 Metrics Andrew regularly looks at to track brands' success.
  • 21:34 Impacts of the iOS 14 update across five different brands. 
  • 24:57 Channels Andrew is investing in as a result of Facebook's volatility.
  • 29:45 The mindset shift entrepreneurs need to make around attribution.
  • 32:37 Why you should take a cautious approach to your 2021 projections, especially if you crushed it in 2020.
  • 33:59 How Andrew measures success and the difference between his free cash flow and EBITA goals. 
  • 37:15 Recommended resources for eCommerce entrepreneurs.
  • 40:10 Lessons Andrew's learned as he's grown into a leader in his business.
  • 45:25 Things that are making Andrew's life better right now.
Links and Resources:
BONUS: Sacrifice or Success? Two Options to Help You Scale Without Burning Out14 Jun 202100:16:01
Think you need to sacrifice everything to have a successful business? You're wrong.

When you get to a certain point in your business' growth, sacrificing your relationships and your health is the worst thing you can do for your ongoing success.

We help you scale up without sacrificing everything or feeling overwhelmed. Today, I'm walking through our current programs so you can determine which one is the right fit for you. 

Episode Highlights:
  • 3:37 A coaching community with tools to help you scale up
  • 6:41 Building connections with established eCommerce entrepreneurs
  • 10:02 Accelerating your growth without adding more to your plate
  • 12:03 Expanding your network and keeping yourself accountable
  • 14:21 Where to go if you're ready to level up in your business
Links and Resources:
BONUS: The 7-Step Roadmap for Building a Self-Managing Company09 Jun 202100:22:54
Most people start a business because they dream of freedom. But in reality, they build themselves a prison.

Having 7 or 8-figure revenue only does so much good if your entire business is dependent on you. I see so many business owners with more stress and less free time.

The good news is, it doesn't have to be this way.

In this episode, I'm sharing the 7-step roadmap for how to build a self-managing company that brings you joy and gives you the freedom you've always desired. 

If you're ready to get more freedom in your business, without sacrificing your health, personal life, or family, you need to check out Intentional Wealth. It's an 8-week accelerator for eCommerce business owners that kicks off July 7. The enrollment period is open now, and the program is filling up quickly. Get the details here.

Episode Highlights:
  • 3:05 Step #1 for building a self-managing company: Change your mindset about what's possible.
  • 5:07 Step #2: Understand what you're really selling.
  • 7:11 Step #3: Start thinking like a general manager, not a coach.
  • 9:37 Step #4 for building a self-managing company: Share your intent, not your outline.
  • 12:21 Step #5: Narrow down your metrics and give your team autonomy.
  • 14:43 Step #6: Embrace delegation as a competitive advantage.
  • 17:01 Step #7 for building a self-managing company: Find your mentors.
Links and Resources:
307: How to Drive Massive Revenue with Email Marketing08 Jun 202100:45:53
Are you making at least 20% of your revenue from email marketing? If not, today’s guest is here to tell you how.

Chase Dimond is a prolific email marketer who is making a lot of noise in the eCommerce arena. In 2018, he launched an email marketing agency called Boundless Labs that supports 6-9 figure eCommerce companies. Since then, he and his team have helped their clients send hundreds of millions of emails resulting in over $50 million in email attributable revenue.

Chase joins us on today’s episode to share his knowledge on email marketing for eCommerce. He offers specific and tangible actions you can take to drive more sales and increase your email marketing revenue, talks about what works in email and what doesn’t, how to optimize your opt-ins, and how to find talented copywriters.

Enjoy!

Episode Highlights:
  • 4:26 The Bernie Singles Case Study
  • 8:10 Common misconceptions about email marketing
  • 10:05 Chase’s early career in email marketing
  • 14:02 How Chase took complete ownership of his marketing funnel
  • 17:54 The easiest ways to increase your eCommerce revenue with email marketing
  • 20:09 How to maximize your email opt-ins 
  • 22:31 Does gamification work for opt-ins?
  • 23:36 Chase’s email diagnostic checklist
  • 27:27 What types of products should be invested in email marketing
  • 32:09 The future of SMS marketing and what is overhyped
  • 36:41 How to find talented copywriters and designers
  • 39:53 Resources that helped Chase build Boundless Labs
  • 42:47 What motivates Chase to stay committed to email marketing
Links and Resources:
378: More Does Not Equal Better: How to Build a Better Brand By Operating Simply18 Oct 202200:51:25

Build a better brand by staying focused and paying attention to the opportunities, and eliminate shiny object syndrome. The truth is more does not equal better. 

Max Rast is the founder of Klar, a data tracking and reporting software. Max built this software after his experience as a CMO at a fast-growing food and beverage DTC. 

He was obsessed with spreadsheets and trying to build a clear picture, without getting bogged down in all the tiny details of attribution and the millions of data points available to eComm marketers. 

What You’ll Learn From This Episode:

  • When international expansion is a good idea for scale
  • How to think about influencers and track the revenue they bring in
  • How to simplify your KPI sheet and metric tracking to build a better brand

Resources:

BONUS: 9 Reasons Why Your Ecommerce Business Isn't Growing04 Jun 202100:21:58

Do you want to unlock massive growth or stay small? If you're unsure why your eCommerce business isn't growing, this episode is for you.

Over the last five years, I've worked with businesses that have grown from $100K per month to $1MM per month, and I've worked with businesses that have continued to stay small, despite their desire for growth.

In this bonus episode, I'm sharing the 9 reasons why your eCommerce business isn't growing, and how you can change that.

If you're ready to unlock growth in your business, without sacrificing your health, personal life, or family, you need to check out Intentional Wealth. It's an 8-week accelerator for eCommerce business owners that kicks off July 7. The enrollment period is open now, and the program is filling up quickly. Get the details here.

Episode Highlights:

  • 2:51 Reason #1 why your eCommerce business isn't growing: You're scarcity focused
  • 4:12 Reason #2: You aren't keeping up when the game changes
  • 5:24 Reason #3: Superhero Syndrome
  • 7:23 Reason #4 why your eCommerce business isn't growing: You aren't managing your cash
  • 8:35 Reason #5: You're transaction-focused instead of transformation-focused
  • 11:20 Reason #6: You're focused on tactics instead of strategy
  • 12:46: Reason #7: You don't know what you want or what your business is
  • 16:31 Reason #8 why your eCommerce business isn't growing: You think in terms of cost, not investment
  • 18:12 Reason #9: You're trying to do it all alone.

Links and Resources:

306: What’s Next In Ecommerce: The Future of Amazon, Facebook Sustainability, and Emerging Channels With Andrew Youderian01 Jun 202100:59:16
After a decade of fast-paced growth, are you wondering what’s next in eCommerce? Today’s guest is here to share his predictions.

Three-time returning guest Andrew Youderian is back on today’s show. Andrew is a well-known entrepreneur in the eCommerce space, host of the eCommerce Fuel Podcast and the owner of the eCommerce Fuel forum.

In this episode, we do some big picture thinking on what’s next in eCommerce, what we’ve seen coming and going, Facebook trends and the future of Amazon. We also touch on brand building, emerging channels to pay attention to and what we think is on the horizon.

Episode Highlights:
  • 5:39 Fast-paced growth and what’s next in eCommerce
  • 8:39 The state of Amazon for eCommerce sellers
  • 13:00 Is Facebook advertising going to be a thing of the future or the past?
  • 18:46 Why Andrew Youderian doesn’t think Facebook is the path to sustainable growth
  • 23:40 Strategies for owning your relationship with your community
  • 28:10 Are you still experiencing asymmetric returns?
  • 32:42 How to take advantage of emerging channels to grow your audience
  • 35:49 Why Andrew closed the eCommerce Fuel job board
  • 40:04 Exciting new tools and the future of Facebook groups
  • 45:47 Why social trust is critical to the success of businesses
Links and Resources:
305: The Secret to Writing Copy that Converts with Val Geisler25 May 202101:00:18
Writing copy that converts has nothing to do with magically pulling the perfect words out of thin air. It’s about learning how to copy + paste.

At least that’s what Val Geisler - email marketing conversion copywriter, strategist for B2C startups and Customer Evangelist at Klaviyo - has to say. Val has been a part of the eCommerce community for a long time and is a master at the art of conducting meaningful customer research that translates into copy that converts.

Val joins us today to dive deep into email marketing for eCommerce brands, marketing automation, copywriting, and how you can use words to increase the perceived value of your brand. We also talk about how to improve your email flows, how you should be using SMS, and what it means to build your acquisition flywheel.

If you want to learn how to set up email flows and automations, check out our Email Growth Guide and Intensive Course inside the Coalition

Episode Highlights:
  • 4:18 The easiest way to write copy that converts
  • 8:27 How to conduct meaningful customer research
  • 12:16 Val's new role at Klaviyo
  • 21:40 The emails you absolutely need to do customer research for
  • 26:13 Val’s approach to balancing qualitative and quantitative data
  • 32:06 Klaviyo’s SMS product update 
  • 36:54 How do upgrade your flows with SMS
  • 41:31 Ways you can optimize your abandoned cart
  • 47:31 The power of marketing automation
  • 52:00 How to design your customer acquisition flywheel
  • 55:29 Val’s Email Marketing Hall of Fame
Links and Resources:
304: Built to Sell: The Secret to Increasing the Value of Your Business with John Warrillow18 May 202100:56:19
Is your business built to sell? John Warrillow is here to help you harvest the value of your company.

John Warrillow is the founder of The Value Builder System, a Top 10 Forbes Ranked Podcast host, and author of Built to Sell, a best-selling book that’s helped over 50,000 businesses build more valuable companies. Throughout his career, he's founded and exited four companies and now dedicates his time to helping entrepreneurs sell their own for higher multiples.

Listen now for John’s most valuable advice on the secret to a successful exit, key pillars for being built to sell, how to create more value in your business, and the biggest mistakes he sees entrepreneurs make when trying to do this on their own.

Episode Highlights:
  • 6:49 The secret to having a successful exit
  • 12:04 How much you should get for your business
  • 19:26 The number one job you have as a business owner
  • 23:58 Why so few entrepreneurs turn pro
  • 28:49 Tactical ways you can increase the long term value of your business
  • 36:20 The power of taking a pause in entrepreneurship
  • 43:54 The biggest mistakes entrepreneurs make when selling their business
  • 49:49 What to do if you are forced to take an earnout 
Links and Resources:
303: The Future of Ecommerce: Consumer Privacy, Successful Business Models, & High-Converting Content11 May 202100:56:09
From changes in consumer privacy to new business models popping constantly, the Ecommerce landscape is changing and it's changing fast.

Here to help you keep up is my good friend Brett Curry. Brett is an entrepreneur, eCommerce strategist, and host of the eCommerce Evolution podcast. He leads an incredibly talented team at OMG Commerce, and today we're diving into what's new in eCommerce.

We talk about the future of eCommerce advertising and who should be most concerned about upcoming privacy changes. Brett shares his formula for creating consistently great content, I share what makes lucrative subscription models work, and we touch on how our roles as CEOs and operators have evolved as our businesses have grown.

Episode Highlights:
  • 4:44 The future of eCommerce: A return to the renaissance
  • 8:26 Google’s changes to audience targeting and attribution
  • 11:29 Why agencies and freelancers should be weary of privacy changes
  • 19:12 The formula for consistently creating high-converting content
  • 28:02 Why subscription models aren't going away anytime soon
  • 31:13 How to make a subscription model work for your business
  • 35:51 Three types of subscription models to consider
  • 42:31 How to keep up with the speed of change in business
  • 44:32 What being a basketball coach and CEO have in common
  • 48:10 Austin’s perspective shift on his role in business
  • 53:43 Check out the eCommerce Evolution Podcast
Links and Resources:
302: Stop Losing Customers: How to Build Trust and Make More Sales with Sean D’Souza04 May 202100:49:44
It's time to stop losing customers and start understanding them.

Sean D’Souza, author of The Brain Audit, founder of Psychotactics, and host of The Three Month Vacation Podcast, is a Marketing Strategist and expert on consumer psychology. He’s one of the most articulate and well-spoken people I’ve met in the field of marketing and he’s here to help you figure out why you aren’t selling as much as you should.

In this episode, Sean sets the record straight on the number one reason your customers back out of a purchase. We also dive into how to ease your customer’s fears, the importance of having a uniqueness factor, and how to start understanding your customers in a deeper way so you can stop losing customers.

Sean is giving a training inside of the Coalition on May 11th called, “Buy Your Life Back: How to Raise Prices and Not Lose Customers”. Apply to join the Coalition today so you don’t miss out.

Episode Highlights:
  • 4:23 Why Sean D'Souza created "psychotactics"
  • 6:41 What stops people from taking a 3-month vacation
  • 10:57 The best way to stop losing customers
  • 19:30 Why your business needs to have a uniqueness factor
  • 25:12 How to come up with your uniqueness factor
  • 32:15 Unpacking the misconception around sales
  • 37:07 Tiger Woods' iconic shot and what it has to do with your customers
  • 40:58 How to start understanding your customer in a deeper way
  • 45:04 Learn more about Sean D'Souza
  • 47:08 Sean’s top recommendation for a vacation destination
Links and Resources:
BONUS: 5 Things to Automate in Your Business to Free Up More Time with Steve Chou30 Apr 202100:40:05
Trying to get valuable time back from your business? Steve Chou and I are here to talk about how automation helps us work smarter.

Steve Chou, host of the My Wife Quit Her Job Podcast, has built a large business that only requires the help of one VA. From managing a robust social media calendar to tackling email marketing, Steve has cracked the code on how to do more with less.

Steve and I share a joint passion for helping entrepreneurs build businesses that don't consume their entire life. If you've been feeling overworked and bogged down in the weeds of your business, this episode is for you. Tune in to hear how we've freed up our time by automating five key areas of our businesses: hiring, social media, email marketing, our inbox, and project management.

Episode Highlights:
  • 4:10 Automation #1: Your hiring process
  • 10:18 Automation #2: Your social media production
  • 15:07 Automation #3: Your inbox
  • 18:17 Automation #4: Your project management
  • 24:15 Automation #5: Your email marketing
  • 29:40 How to combine SMS and email
  • 34:04 What Steve is most excited about
  • 38:14 Check out Steve’s podcast
Links and Resources:
301: How Pokoloko Is Profitably Transitioning From Wholesale to Direct to Consumer27 Apr 202100:28:15
The right marketing strategy + the right team members to execute = DTC success. 

“A little crazy” is what Ecuadorian artisans called Case Bakker after he requested order after order of handmade blankets to sell to boutiques all over the Ottawa Valley. Rooted in a mission to give back, Pokoloko started off as a wholesale brand dedicated to bringing global inspiration to people's homes and directly supporting artisans all over South America, Turkey, Morocco, and Indonesia.

I met Case, Pokoloko’s CEO and co-founder, about a year ago when he reached out with one goal in mind: transition from wholesale to DTC eCommerce. Since then, we’ve worked together inside the Coalition and Intentional Wealth, and his team has made incredible progress. Case joins us today to tell us how.

Tune in for a candid talk about how Pokoloko generated their first $100k in sales, what marketing strategies move the needle, the hires that have been essential to their success, and leadership lessons he’s picked up along the way.

Enjoy!

Episode Highlights:
  • 3:51 How Pokoloko was first created
  • 6:23 How Pokoloko generated their first $100,000
  • 9:19 The biggest difference between running wholesale vs direct to consumer
  • 11:02 Three major initiatives that moved the needle when switching to online sales
  • 13:32 Critical hires when growing a B2C business 
  • 15:28 Marketing initiatives with a high ROI
  • 19:01 How transitioning to B2C affects wholesale 
  • 20:28 Leaderships lessons Case wishes he knew years ago
  • 24:20 What Case is most excited about
Links and Resources:
300: 6 Ecommerce Myths Holding Your Business Back from Massive Success with Kurt Elster20 Apr 202100:38:24
Misinformation is spewed left and right about nearly everything in eCommerce and it’s driving Kurt Elster and I insane.

We are excited to bring you episode 300 of the Ecommerce Influence podcast and our special guest today is Kurt Elster. Kurt is a CRO expert, host of the Unofficial Shopify Podcast, and runs an eCommerce website design and development agency called Ethercycle.

If you’ve been a long-time listener of the podcast, you know that Kurt is a trusted recurring guest and in this episode, we’re hoping to put a nail in the coffin of six costly eCommerce myths. 

Tune in as we set the record straight on Google PageSpeed, website design and copywriting, work ethic and so much more.

Enjoy!

Episode Highlights:
  • 5:28 Myth #1: You need to diversify your traffic
  • 8:38 Myth #2: Google PageSpeed is crucial to getting more sales
  • 14:00 Myth #3: You have to be the first to do everything 
  • 18:49 Myth #4: If a “big” business is doing it, it must be right
  • 23:10 Myth #5: Hustle and grind is the key to business success
  • 27:57 Myth #6: People don’t read on the internet 
  • 35:40 Check out the Unofficial Shopify Podcast
Links and Resources:
299: How to Level Up Your Business & Unlock Freedom with Jeff V. of Classic Car Stereos13 Apr 202100:41:57
Does your business take all of your time or does it give you the freedom to do the things you love?

Jeff Vogl, president of Classic Car Stereos, has been intentional about creating that shift over the last couple of years and I’ve had the pleasure of seeing him do it. Jeff and I started working together in 2019. Since then, Jeff’s business has grown tremendously and he’s continued to add to his portfolio.

From mastering the art of creating packages his customers can’t ignore, boosting his AOV, and spending more time on the golf course than in the weeds of his business, Jeff is a sharp entrepreneur and he’s here to tell you how he made these big wins possible.

Tune in to learn how you can creatively increase your AOV, why Jeff believes a Google AdWords strategy is a must, the importance of bidding on your brand, and how a change in leadership style has unlocked the freedom Jeff always wanted.

Enjoy!

Episode Highlights:
  • 4:03 Learning how to create packages to boost your AOV
  • 6:20 How Classic Car Stereos manages all of the moving parts in their business
  • 8:18 Jeff’s journey from spending time in the weeds of his business to spending time on the golf course
  • 10:55 A mindset shift on inventory management and demand planning
  • 16:19 Entrepreneurial finance 101: The numbers every entrepreneur should know
  • 25:06 Using Google Adwords and why you should always be bidding on your brand
  • 29:12 Evolving your leadership style to empower your team
  • 34:35 The resources Jeff uses to grow Classic Car Stereos
Links and Resources:
377: How to Shift from Inconsistent Sales to Predictable Revenue11 Oct 202200:25:59

A framework to get clear on your acquisition strategy and drive predictable revenue so you can grow your business. 

Predictable revenue is one of the pillars of the 7 Figure Founder program with Austin. A lot of early-stage eComm owners look to what they see other brands do but the truth is if you double down on just one channel you’ll be able to stabilize your business and hit 7 figures. 

This is how we think about this “one channel” strategy and some of the ways we help clients implement this.

What You’ll Learn From This Episode:

  • How to determine the best channel for your business
  • Understand the type of product you’re selling and how potential customers will find it 
  • The 4 key phases of scale 

Resources:

298: The High-Converting Approach to Content that Led Holistic Habitat to Massive Success06 Apr 202100:43:28
Holistic Habitat self-taught their way to Facebook Ads success. Here's why they doubled their ad budget in 2020.

Kristin Holler is the co-creator of Holistic Habitat, an eCommerce home decor company for the socially conscious. I met Kristin in 2019 and have worked with her inside the Coalition, and most recently, as a member of Intentional Wealth. Since we started working together, her business has grown tremendously and email marketing makes up 30% of her monthly sales. However, that’s not the only lever Kristin has learned how to master.

With a roll-up-your-sleeves mentality, Kristin has led Holistic Habitat through the ever-changing landscape of Facebook ads, the COVID-19 pandemic, market shifts and so much more. She’s here to share how they grew 500% in 2018, how she became a Facebook ads pro, and the secret behind creating ads that convert. We also dive into the biggest leadership takeaways of 2020 and how to get out of your own way.

Episode Highlights:
  • 4:21 How Kristin started as an eCommerce entrepreneur
  • 7:27 The moment Kristin realized Holistic Habitat had potential
  • 9:55 How Holistic Habitat grew 500% in 2018
  • 12:53 Why Kristin doubled her FB ads budget at the beginning of COVID-19
  • 16:53 The biggest leadership takeaways from 2020
  • 19:13 Working in the Coalition: How Kristin increased profits and got out of her own way
  • 23:25 Becoming a Facebook ads pro
  • 26:23 How to run Facebook ads that convert
  • 28:32 Holistic Habitat’s unforgettable marketing mishaps 
  • 31:10 Advice for purpose-driven brands trying to build customer loyalty 
  • 33:57 The #1 thing Kristin wishes she knew before starting her entrepreneurship journey
  • 35:27 What’s keeping Kristin up at night
  • 37:16 Lessons from COVID-19 that keep moving the needle
  • 38:43 How Holistic Habitat creatively increases their average order value
  • 41:52 Get in touch with Kristin
Links and Resources:
297: The Love is Project: Leveraging the Press and Shark Tank to Grow A Lifestyle Brand30 Mar 202100:29:56
Today's guest turned her passion project into a global movement.

Chrissie Lam is the founder of Love Is Project, a thriving lifestyle brand that supports thousands of female artisans in developing countries around the world. I’ve known Chrissie for years and have had the pleasure of getting an up-front look into how her business has taken off. Between landing a spot on Shark Tank, multiple press hits, and being featured by Facebook during Women’s History Month, Chrissie has so much insight to share on developing a lifestyle brand with a purpose.

In the episode, we talk about what it’s like to launch a business while traveling the world, getting onto Shark Tank and how to leverage the press to grow your business. Chrissie also shares the ups and downs of working with freelancers and agencies, and how she’s been using our Intentional Wealth program to keep her business and life in balance.

Episode Highlights
  • 2:57 Chrissie’s passion for travel
  • 5:11 Launching Love Is Project in Bali
  • 9:43 The process of getting onto Shark Tank
  • 12:55 Chrissie’s mindset heading into Shark Tank and how it panned out
  • 14:57 How the power of the press for Love Is Project
  • 17:07 The trial and error of hiring freelancers and agencies
  • 20:10 How Chrissie is able to work anywhere in the world
  •  21:33 What Chrissie wishes she knew before launching Love Is Project
  • 21:53 How Chrissie is leveraging the Intentional Wealth program 
  • 24:20 Chrissie’s advice for people building a lifestyle brand
  • 26:20 What Chrissie is most excited about going forward
  • 27:35 Helpful resources for entrepreneurs
Links and Resources:
296: The Keys To A 9-Figure Exit: How Moiz Ali Sold Native for $100MM23 Mar 202101:01:13
Our most highly requested guest, Moiz Ali, is here to tell you how he made a 9-figure exit in just over 2 years. 

Moiz is the Founder of Native, the fastest growing CPG company in the US. Two and a half years after its inception, the company was acquired by Procter & Gamble for $100MM and Moiz is here to tell us how he made that happen.

We talk about what made Native so successful early on, how he prepared to sell the company and what life was like at Procter & Gamble after the sale. Moiz also dispels a few eCommerce myths and lets you know what he’d do differently if he could hit the reset button.

Episode Highlights
  • 3:30 How Moiz Ali’s family encouraged him to lean into entrepreneurship
  • 5:01 What drove Moiz away from law school
  • 6:13 How life is like at Proctor & Gamble
  • 11:18 A/B testing deodorant: Native vs P&G
  • 16:00 Why Native was successful so quickly
  • 20:53 Navigating eCommerce upsells
  • 23:43 The team members and agencies Native leveraged to grow
  • 28:18 What Moiz would do differently if he could hit the reset button
  • 31:06 Raising money: Should you or shouldn't you?
  • 35:55 Prepping to sell your company
  • 39:45 What Moiz’s schedule was like leading up to the sell
  • 43:22 Moiz’s advice on whether you should go all-in on your business
  • 45:56 eCommerce myths Moiz wants to dispel
  • 48:21 The best eCommerce platform to use
  • 50:09 How Ali Capital chooses which companies to invest in
  • 53:46 What’s exciting Moiz Ali about eCommerce right now
  • 55:40 The three main keys to Native’s early success
Links and Resources:
295: Building a $100MM Brand: The Story Behind Snow Teeth Whitening16 Mar 202100:59:49
There isn't a rulebook for building a $100MM brand. This serial entrepreneur is here to tell you how he did it.

Josh Snow taught himself how to build websites at 12 years old. His early venture sparked a full-fledged passion for marketing and branding which led Josh to where he is today, the founder and CEO of Snow - a fast-growing D2C brand and leader in premium oral care.

Josh is a true operator and in this episode, we dive deep into how he’s grown Snow to over $100MM in revenue. We talk about the differences between running a $1MM company and a $100MM company, how his leadership has needed to evolve in the process, and his thoughts on hiring the right people. Josh also shares how leveraging influencer marketing was a game-changer and where he plans on taking the company next.

Enjoy!

Episode Highlights
  • 4:02 Josh’s pre-teen start to entrepreneurship
  • 8:36 Snow’s defining moment of growth
  • 13:55 Josh’s take on paid acquisition
  • 16:45 How Snow strategically diversified their marketing channels
  • 21:34 The biggest differences between running a $1MM and a $100MM company
  • 27:07 How Josh has learned how to ask for help as a leader
  • 32:20 The difference between “hunting elephants” and “hunting rabbits”
  • 39:26 How Snow leverages influencer marketing and a celebrity’s social capital
  • 45:00 Common misconceptions about running an eCommerce business
  • 52:29 Where Snow is going and the challenges Josh sees on the horizon
  • 56:01 Josh’s words of wisdom for eCommerce entrepreneurs
Links and Resources:
294: From Losing $500K to Making $1MM: How Kindred Bravely Went from Bust to Booming09 Mar 202100:58:27
Losing half a million dollars in one year can be a devastating blow. Find out how this company turned things around to become the 20th fastest growing company in the US. 

Garret Ackerson is the cofounder of Kindred Bravely - a privately held company that has experienced the highs and lows associated with rocketship growth. Garret did a live training for Coalition members last fall, and I'm sharing it with you now because it’s truly a transparent and sobering look into the ups and downs of a fast-growing company.

Garret dives into the importance of knowing your numbers, making KPIs a team event, and why founders should carve out time and space to think. He also shares why he's never scared to invest in learning, how to build a flywheel, and find the right partners for your business.

If you're a founder or someone who helps eCommerce businesses grow, this episode is a must-listen.

Enjoy!

Episode Highlights
  • 4:02 How Kindred Bravely first started in 2015
  • 7:02 The KPI system Kindred Bravely uses that promotes ownership
  • 14:42 Why you should always schedule time to think
  • 16:53 Why you should never be afraid to pay for learning
  • 19:39 How to debrief and implement your learnings
  • 22:26 The only two functions of your enterprise
  • 27:30 How to start thinking and dominos and why you want should
  • 28:46 Why you need to create a flywheel
  • 34:52 What Garret’s thinking routine looks like and the questions he asks himself
  • 36:19 The first hire that Kindred Bravely made and why
  • 38:37 How to create a flywheel in Shopify
  • 43:17 The most important part of capital management
  • 47:00 Kindred Bravely’s financial reporting rhythm
  • 51:18 The best way to have successful relationships with agencies
  • 53:35 How Garret structures business goals and sprints
Links and Resources:
293: Buying an Ecommerce Business: How to Do It and Why You Should02 Mar 202101:00:21
Buying an ecommerce business can be a brilliant move to build wealth, or have costly unintended consequences. 

Between finding the right business, knowing what to look for when going through due diligence, and avoiding misinformation - buying an eCommerce business can be a lot to handle. We're giving you a crash course on how to do it.

Today’s show is a mashup of three episodes I’ve done with expert eCommerce entrepreneurs in this space - David Newell, Shakil Prasla, and Drew Sanocki. We talk about how to determine if you are the type of person who should buy or build, what a thorough due diligence process looks like, and the things to always investigate within a prospective company. We also breakdown the common pitfalls first-time buyers tend to experience and how to avoid them.

Enjoy!

Episode Highlights
  • 4:30 How to determine if you should buy or build an eCommerce site
  • 7:27 Buying a business to cross-sell
  • 9:29 The 6 key tenets to robust due diligence when buying a business
  • 13:12 How to assess the quality of a business’ backlinks
  • 16:23 Financials you should always assess as a buyer
  • 19:23 Problem areas to investigate before buying a business
  • 23:15 Technical and legal checklist items you shouldn’t forget
  • 25:38 The biggest mistakes most first-time buyers make and how to avoid them
  • 27:34 Leveraging SEO and content for growth
  • 30:53 Income and age: Two essential criteria for evaluating a company
  • 32:49 Buying a business on a bank loan
  • 35:48 Five things to always look for when buying
  • 39:04 The advice Shakil would have given himself when he was starting out
  • 41:30 Shakil’s process for reviewing prospecting companies and getting them through due diligence
  • 43:30 What Drew is most excited about when buying
  • 46:15 Merger and acquisition opportunities that can help your brand
  • 50:45 Uncovering your blind spots within the acquisition process
  • 52:26 Boostrapping vs acquisition: Which is right for you and which comes first?
Links and Resources:
292: iOS 14 and Facebook Ads: What You Need to Know and Implement ASAP23 Feb 202100:43:39
Apple’s recent championing of consumer privacy means your ad data is never going to be the same.

If you’re an eCommerce business owner, you’ve likely been swept up in the confusion around iOS 14 and Facebook ads. Andrew Foxwell from Foxwell Digital is back on today’s show to unpack what this means for you and your business.

We’ll be diving into the iOS 14 release and the implications it’ll have on Facebook advertising. We’ll also discuss the tools you’ll need in place for this shift and how you can optimize your ads for this new normal. If your business relies heavily on Facebook advertising, you can’t miss this episode.

Enjoy!

Episode Highlights
  • 5:21 The current state of Facebook advertising and what you need to know about iOS 14
  • 7:47 Apple’s new positioning around consumer privacy and how it will affect your advertising
  • 9:56 How Apple will control the floodgates of information
  • 12:52 What we know is changing between iOS 14 and Facebook ads
  • 16:05 The upside to these changes within Facebook 
  • 18:24 What the upcoming data delay will mean for you 
  • 21:42 8 must-have events to set up to prepare for the new normal
  • 25:40 How to set up and customize your new events
  • 28:58 Don’t get taken advantage of: A word of caution when searching for help
  • 32:05 Who is going to be most affected by these changes 
  • 37:57 The tools Facebook and Apple are working on to help you
Links and Resources:
291: Convert More Visitors into Customers: The Future Of Ecommerce CRO16 Feb 202100:32:58
If you're trying to stretch your marketing dollars as far as you can there's one piece of low-hanging fruit you shouldn’t ignore.

If you cringe when you think about pop-ups, you're missing out on huge wins including more revenue, more email captures, and a higher AOV. Take it from Erik Christiansen, eCommerce CRO expert and the CEO of Justuno. I’ve known Erik for a long time and his company has helped thousands of businesses with conversion rate optimization. He’s joining us today to talk about the future of eCommerce CRO and how you can leverage it in your business.

Outside of Erik’s knowledge of eCommerce CRO, what I’ve continued to admire about him over the years is his ability to not only grow a team but retain his team members too. We’ll also cover how he’s built a team of 60+ people, how he thinks about hiring and retention.

Enjoy!

Episode Highlights
  • 5:11 How Justuno has evolved over the years
  • 6:52 The business basics Erik has been on top of for the last 10 years
  • 11:44 Stretching your marketing dollars as far as you can
  • 14:20 What Erik has learned about leading a remote team
  • 17:51 The two things Erik tells every single one of his employees
  • 21:35 What Erik is most excited about in Justuno’s future
  • 26:10 How to optimize your landing pages
  • 29:45 What Justuno has on the 2021 roadmap you should know about 
  • 32:05 How to get 30 days of free access to the Coalition
Links and Resources:
290: How to Grow Your Ecommerce Business From $500k to $5MM09 Feb 202100:26:39
Society Has Brainwashed Entrepreneurs To Believe They Have To Sacrifice Everything To Be Successful. 

“Crush it” culture convinces us that sacrificing our health, personal life, and family is a part of the game and if you’re not making those sacrifices, you can only get so far.

It’s time to crush this false narrative and make a paradigm shift.

In today’s episode, I’m introducing the Brand Acceleration Formula. It’s a five-step process designed to help entrepreneurs grow their business from $500K to $5MM without sacrificing what matters most to them. We dive into the biggest causes for slow business growth, how to stay focused on the metrics that move the needle, and our best advice on bringing your best ideas to life.

I’m going to help 20 entrepreneurs apply this formula and have the best 90 days of their business life. Will you be one of them? Get the details here.

Episode Highlights
  • 6:28 How society has entrepreneurs brainwashed
  • 8:29 Are you playing a status game or a wealth game?
  • 12:11 The Brand Acceleration Formula
  • 15:03 The biggest cause for slow business growth
  • 17:15 How to avoid shiny object syndrome 
  • 20:05 What our most successful clients have in common
  • 22:03 The best way to start bringing your big ideas to reality 
  • 24:21 Our new Intentional Wealth Program
Links And Resources:
289: How to Grow the Long Term Value of Your Business, Whether You Want to Sell or Not02 Feb 202100:49:54
If you're just focusing on your company's annual income, you're doing it wrong.

Today, Ryan Tansom, founder of Arkona, is here to talk about why creating long term value in your business should be your priority.

In 2014, Ryan helped turn his family business around and then sold it for 8 figures. Today he's helping entrepreneurs make the shift from thinking about annual income to focusing on long term value creation instead.

In this episode, Ryan shares why your goal shouldn’t always be to maximize income, how to think about investing in your business, and the right way to run your business so that people want to buy it. 

Whether you have intentions to sell or not, Ryan’s ideas on creating long term value in your business will open up opportunities you’ll have the power and choice to leverage whenever you want.

Enjoy!

Episode Highlights
  • 4:49 Why Ryan is passionate about helping entrepreneurs create long term value
  • 8:04 The right time for a business to think about its direction
  • 11:16 Annual income vs long term value: Which is better?
  • 13:51 How investing in your business could be more valuable than cash
  • 18:00 Tracking the value of your company even if you don’t want to sell
  • 19:30 What a “good valuation” really means
  • 22:28 Things professional buyers are looking for when evaluating your company 
  • 25:47 Understanding the J curve and the opportunities you may be missing in your business
  • 30:33 When it’s time to find a new CEO
  • 35:37 Why you should focus on long term value even if you don’t plan to sell
  • 41:16 What business owners should know about the exit process
  • 44:21 The things entrepreneurs actually have control over 
  • 46:01 What you’ll learn in Ryan’s upcoming Coalition training
Links and Resources:
376: Bringing In-Store Experience Online to Bridge the Gap Between Retail and DTC04 Oct 202200:53:18

How eCommerce brands can provide a customer experience that mimics the best parts of in-store shopping to bridge the gap between retail and DTC.

Building relationships is easier in person, but it doesn’t mean that you can’t delight customers with a personalized shopping experience in your online store. 

What You’ll Learn From This Episode:

  • The power of live product demos & live shopping 
  • How to build an ambassador program that delights participants and makes fans for life 
  • What supporting customers post-purchase should look like 
  • How to use exclusive retail partnerships to increase brand awareness and ultimately convert people online

Resources:

288: Traction: An Honest Assessment & How it Changed the Game for our Business26 Jan 202100:19:49
Implementing Traction at your company? Here’s what you should know before you start. 

Many of our clients inside of the Coalition have heard of Traction and have considered trying to implement EOS at their company. If this phrase is new to you, EOS - the Entrepreneurial Operating System - is a set of concepts and tools that can help your team align on a clear vision, make progress towards defined goals, and increase accountability and communication. 

Our team dove headfirst into the task of implementing Traction just over a year ago and we’ve learned a lot since. In this episode, I’m sharing how we adopted the EOS methodology, the pros and cons of using it, and who I think has the most to gain from it. 

If you’re an eCommerce entrepreneur who thinks there might be a better way to run your business, this episode is for you.

Enjoy!

Episode Highlights
  • 4:50 Life before finding Traction
  • 6:53 The best part about using the EOS process and how it changed the game for us
  • 8:05 What “rocks” are and how they address the biggest struggles I see entrepreneurs facing today
  • 10:27 The feedback from my team that I didn’t see coming
  • 11:51 How we work around the biggest con of using EOS 
  • 15:07 Who EOS works best for
  • 16:10 Why I think solopreneurs will struggle implementing EOS 
  • 18:59 How to get free 30-day access to the Coalition
Links and Resources:
287: How to Hire A Rockstar (Our Proven Process)19 Jan 202100:26:50
Do you want to know how to hire rockstar talent this year? 

Finding high-quality talent is a major key to the growth of any organization. However, it’s often seen as a difficult task and can cost a lot of time and money when done incorrectly.

At Brand Growth Experts we just hired our newest Community and Events Manager after sorting through nearly three hundred applications and I’m here to tell you how we did it.

You’ll learn our step-by-process on how to hire a great employee every time, ways to simplify and structure your hiring process, and the tools we used to manage hundreds of applications.

If you've been wondering how to hire without getting overwhelmed at the task this episode is for you.

Episode Highlights
  • 6:36 Creating your accountability chart
  • 9:39 How to attract the right candidates
  • 14:24 Promoting your job with advertising
  • 16:52 The number one mistake I see companies make when hiring 
  • 19:22 Mapping out your hiring process 
  • 22:20 How to hire using AirTable
  • 24:06 Are you valuing your own opportunity?
Links and Resources:
286: How Casely Profitably Spends $500k On Facebook Each Month12 Jan 202100:51:07
Is your content strategy worth half a million dollars? 

Mark Stallings is the CEO of Casely, an ecommerce tech-accessories retailer that’s gone from zero to eight figures in just four years. After dropping out of college, Mark convinced his sister Emily to cofound the company with him. They’ve been bootstrapping their way through everything from website coding to paid advertising ever since.

I’ve gotten to know Mark over the last few years after he became a founding member of The Coalition in 2018. He joins us to share what he and his sister learned over the years, including how they profitably spend half a million dollars on paid advertising every month. We also touch on how they leverage their content strategy for growth, their approach to hiring, and how they maintain a lean team.

Enjoy!

Episode Highlights
  • 6:45 How Casely leverages the subscription model 
  • 10:33 Why Mark dropped out of college after one year
  • 12:14 Diving into an Instagram rabbit hole to understand your audience
  • 16:08 What the first six months of paid advertising looked like for Casely
  • 18:31 The content strategy that’s taking the business to the next level
  • 22:29 Building and scaling the Casely team
  • 27:22 The two biggest obstacles when using FB ads
  • 29:37 How Mark spends time in the business
  • 31:12 Common misconceptions people have about spending a lot on Facebook
  • 31:45 The top metrics Mark closely monitors 
  • 35:01 Mark’s biggest learning experience over 2020
  • 38:51 The hardest part about building Casely
  • 40:05 The secret sauce for hiring and company culture
  • 43:26 What Mark is most curious about today
  • 45:00 Two things every ecommerce company should focus on
  • 47:15 Mark’s resources and strategies for growing your business
Links and Resources:
285: 2020 In Review: What Worked, What Didn’t, and How To Prepare for 202105 Jan 202100:26:05
2020 Threw Us All For A Loop. Here’s What We Learned From It and How It’s Helping Us Prepare For 2021. 

Nobody saw COVID-19 coming and nearly every business had to make pivots while market conditions changed daily. 

Not only did I see changes happen in my own business, but I also witnessed them across all of the ecommerce companies I have the opportunity to work with inside of The Coalition. This made my annual end-of-year review that much more interesting so I decided to wrap up my findings in this episode and share it with you.

In this episode, I talk about the things that went well for me and the companies we work with, the hard lessons and challenges that were presented, and the top takeaways that every ecommerce business owner needs to know to prepare for 2021.

Enjoy!

Episode Highlights
  • 3:55 The number one question I’m asking myself about 2020
  • 7:45 How hiring has been a game-changer for our business
  • 10:07 What having a local community has done for me
  • 11:25 The COVID-19 impact on our business 
  • 17:09 My biggest takeaways from 2020
  • 18:44 Do you own your marketing channels?
  • 20:09 How having multiple streams of income can help prepare for 2021
  • 22:29 Industries that are going to continue to thrive
  • 23:27 Why awareness might not be your marketing problem
Links and Resources:
284: How to Build A Business That Runs Itself with Nat Eliason29 Dec 202001:26:50
If you took a month off from your business would it thrive or struggle to survive? 

Nat Eliason is three-time Ecommerce Influence guest who built a business that runs itself and he's here to tell you how he did it.

Nat founded an Ecommerce company called Cup and Leaf (now Sencha Tea Bar) which he sold last year. More recently, he built an agency called Growth Machine that continues to flourish without him being in the day-to-day operations.

Tune into this episode to learn how to build a system that prevents things from piling onto your plate, the roles you should absolutely hire for in your business, and the advice Nat has followed to allow for this growth.

Episode Highlights
  • 4:59 Nat and Austin’s elk hunt
  • 12:08 The biggest thing Nat learned in 2020
  • 15:49 Three reasons Nat is able to consistently put out new content
  • 20:39 How to ship high-quality creative work
  • 27:57 Nat’s system to avoid piling things onto his plate
  • 33:29 Advice Nat received that helped him build a business that runs itself
  • 38:12 The roles Nat hired for to build and scale his agency
  • 43:50 Three types of workstyles you should know about before hiring 
  • 48:59 The type of people you need to hire if you want to build a business that runs itself
  • 52:00 The business model the most successful companies follow
  • 56:42 How to get yourself out of the day-to-day aspect of your business
  • 1:02:05 Getting trapped in a company you created
  • 1:11:17 Using resistance as a tool for growth
  • 1:15:25 Is your productivity destroying your health? 
  • 1:24:21 What Nat’s most excited about right now
Links and Resources:
283: Five Ways to be a Conscious Leader & Take Radical Responsibility for Your Business22 Dec 202000:25:42
Is your business taking you on a roller coaster ride? If so, being a conscious leader can mean the difference between your business making you happy or running you into the ground.

Are the business decisions you’re making leading to more satisfaction in life? Or do you find yourself running in circles and in a constant state of reaction? These are challenges entrepreneurs have historically struggled with and 2020 was no exception. However, there’s a way to start turning things around and it starts with you. 

Stay tuned for a crash course in being a conscious leader. We’ll go over the essential things every entrepreneur needs clarity on, how to level up as a leader and how to break through roadblocks we see so many founders struggling with. 

If you’re ready to start taking radical responsibility for the state of your business, this episode is for you.

Episode Highlights
  • 4:50 What being a more conscious leader means 
  • 5:48 The number one thing every leader needs to get clear on
  • 8:31 The biggest challenge holding leaders back
  • 9:48 Breaking a common addiction in entrepreneurship
  • 13:37 Leveraging radical responsibility to grow your business
  • 17:37 Three ways to better respect your time and everyone else’s 
  • 21:01 Questions the best leaders are always asking
Links and Resources:
282: 8 Ecommerce All Stars Share Their Best Marketing Advice15 Dec 202000:27:32
Have you ever wanted marketing advice from some of the best eCommerce marketers in the business?

I reached out to seven of my friends in the eCommerce space and asked them: What’s the single best piece of marketing advice you’ve ever been given?

From words by Mark Zuckerberg all the way to legendary writer Gary Bencivenga, we’re packing in 8 evergreen pieces of marketing advice that every marketer and entrepreneur needs to have in their arsenal.

Episode Guests Episode Highlights
  • 3:56 Steve Chou: Avoiding shiny object syndrome 
  • 5:43 Peep Laja: The number 1 thing to look into if you’re not making traction
  • 8:15 Noah Kagan: What to remain focused on at all times
  • 10:58 Kurt Elster: What it takes to be a true expert
  • 14:26 Ezra Firestone: Are you quitting too soon?
  • 17:00 Chris Orzechowski: How to never have a customer retention problem
  • 20:19 Andrew Youderian: Doubling down on what works 
  • 23:35 Austin Brawner: Pressure over time
Links and Resources:
281: Freelancer vs Agency: How to Decide Which is Right for Your Business08 Dec 202000:29:21
Do you think that agencies are a waste of money? Not sure if an independent freelancer can keep up? We’re tackling the freelancer vs agency debate once and for all. 

Choosing where to spend your advertising dollars is important, but deciding who to spend it on is the other piece of the puzzle. Once you decide to start pulling the levers of paid search and paid social, the question you’re left with is: Who is going to pull those levers? This is where the freelancer vs agency debate comes in and the decision is crucial.

Tune into this episode to learn what conditions make the most sense for a freelancer or an agency, the pros and cons of each, questions you should ask before choosing to make a hire, and the one trap you need to avoid.

Episode Highlights
  • 3:48 The freelancer vs agency debate
  • 5:42 Why an agency could be the better option for you
  • 7:06 Understanding the true cost of working with an agency
  • 9:37 The right questions to ask an agency before hiring them
  • 13:56 Why a freelancer might be the best choice for you 
  • 15:47 Challenges to look out for when hiring a freelancer 
  • 18:10 The benefits of choosing to hire in house
  • 22:52 A dangerous trap to avoid
Links and Resources:
280: The 2 Hour Makeover: Quick Tips to Improve Your Email Marketing and Drive More Revenue01 Dec 202000:34:54
Are you ready to improve your email marketing and stop leaving money on the table? Today I'll show you how.

Last year one of my clients had a brand new Klaviyo account -- zero emails sent. Over two days we set up the account, created a system for capturing leads, and built email flows focused on generating revenue. 7 days later, they generated $10,000 in revenue from email.

Inspired by this experience, I hosted a live training in The Coalition on how to improve your email marketing, and today I'm sharing that training with you. We cover common mistakes people make when setting up their Klaviyo account, how to increase your email lead flow, building and optimizing your email templates, the most important emails to send, and what’s working right now to generate more revenue from email.

If you want some quick, actionable wins you can implement in your email marketing today -- don't miss this episode.

Episode Highlights
  • 8:20 Improving your email marketing and generating $10k in revenue in 7 days
  • 10:11 How to ensure Klaviyo is properly connected to your site
  • 14:02 Creating an on-brand email template 
  • 16:22 How to increase your lead flow
  • 18:35 Choosing the right email pop-up provider
  • 21:03 The two biggest revenue-generating email flows to focus on
  • 23:56 How to set up email marketing tests to determine what works
  • 27:16 What’s working with email marketing today
  • 30:26 Our formula to make more money from email marketing
  • 32:55 Why you should start sending more emails (and why you can't send too many
Links and Resources:
279: SaaS Revolution: An Inside Look at Starting A Software Company24 Nov 202000:57:55
Thinking about starting a software company? This week’s guest is giving you a behind-the-scenes look at exactly what to expect.

Michael Facchin is the ultimate bootstrapper. His digital marketing career started in freelance, then he built an agency, Search Scientists, but soon came to a daunting realization: His business wasn’t future proof.

With the rise of AI and Facebook Ads becoming more intuitive, he knew manually pulling the levers for his clients’ ad spend wasn’t going to last forever. Thus, Ad Badger - a software tool designed to optimize Amazon PPC - was born. 

It’s been over two years since Michael was last on the show and I’m so excited to have him back. Not only is Michael one of my closest friends, but he’s an expert at PPC and in today’s episode he’s sharing the ins and outs of starting a software company, the pros & cons of bootstrapping vs joining an accelerator, having VC funding, and a few key insights he’s learned on his entrepreneurial journey.

If you’ve ever considered starting a software company, this episode is for you.

Enjoy!

Episode Highlights
  • 5:38 Mike’s journey from biology teacher to ads agency owner
  • 8:03 Growing a business as a result of the rise of AI
  • 12:11 Why Amazon has the best ad platform for direct response marketing
  • 15:12 A bootstrappers mentality vs the accelerator mentality 
  • 18:45 How to determine if an accelerator is a good idea for you
  • 21:05 The metrics Michael focuses on most to move his business forward
  • 23:23 Mike’s unique perspective on retirement
  • 26:19 How Michael is evolving his workhorse mentality and detangling himself from entrepreneurship
  • 31:27 The motivation behind diving into entrepreneurship
  • 34:55 The hardest part about starting a software company
  • 41:01 How Michael and his team use the scrum methodology and why they are moving away from Slack
  • 46:27 What Michael wishes he could tell his younger self
  • 48:28 The number 1 thing every entrepreneur should have on their entrepreneurial journey
  • 50:54 Michael's favorite book on entrepreneurship that changed his leadership style for the better
  • 53:14 Is Ad Badger right for you?
Links and Resources:
375: Optimize your Ecomm Site and Watch Conversions Rocket with Brand First CRO27 Sep 202200:51:04

How to build a brand-focused website that will increase conversion with brand first CRO.

Brand building and storytelling are hot topics in eComm right now. Between the changes in privacy making it harder to scale by simply running well-targeted ads to consumers expecting more transparency - being able to relate to the people who land on your site is more important than ever. 

What You’ll Learn From This Episode:

  • Why storytelling is a critical piece of building a brand 
  • What brand first CRO is & how to do it
  • How smaller brands can prioritize content and what’s most important to focus on
  • What and where to optimize your site pages

Resources:

278: Facebook's New Conversions API & Why You Need to Install it Before the New Year17 Nov 202000:20:19
If you primarily rely on pixels or cookies for conversion tracking, you need to know about Facebook's new Conversions API, or else you'll be facing some serious data tracking challenges every soon.

With the increasing pressure to provide more privacy to consumers, businesses like Apple are making strides to limit consumer information and Google has announced they'll be removing the ability to use 3rd party browser cookies by 2022.  This means that eCommerce business owners who rely on pixels for conversion tracking are going to need to find new ways to stay ahead.  

In today's episode, Andrew Foxwell and I talk about Facebook's new Conversions API, why you need to install it on your site, how it's been shown to increase conversion reporting by 30% and what you can do with that new information. 

Enjoy!

Episode Highlights
  • 3:09 Why you need to install Facebook's Conversions API on your Shopify site
  • 6:23 Common mistakes that prevent pixels from properly tracking
  • 7:32 The impact of tracking all conversion events 
  • 10:39 What a 30% increase in conversion reporting can do for your business
  • 13:49 The direction of conversion tracking and customer information
  • 17:15 How to implement Facebook’s Conversion API onto your site
Links and Resources:
277: Unlocking Explosive Growth: How Mister Jones Health Grew 800% in One Year10 Nov 202000:41:26
Feeling discouraged by a slow start to your business? Mister Jones Health was in the same boat until they unlocked explosive growth that grew the business by 800% in one year.

Jason Daemar spent ten years climbing the corporate ladder only to realize one day that he had enough. Since then, Jason and his wife created Mister Jones Health - an ecommerce brand that has hit an astonishing inflection point over the last year even after having a not-so-glamorous start.

In this episode, Jason talks about finding their first 1,000 customers, a few marketing and Facebook advertising secrets you should know about, being a customer-centric business, and building a team.

If you’re an ecommerce business owner or work in the marketing space, you are going to get a lot out of this episode.

Enjoy! 

Episode Highlights
  • 6:08 The idea behind Mister Jones Health
  • 12:32 Experimenting with marketing channels to find their first 1,000 customers
  • 14:28 The #1 overlooked thing by Facebook advertisers 
  • 16:29 Mindsets for having a customer-centric business and building empathy
  • 20:28 The insight Jason unlocked to grow Mister Jones Health by 800% in one year
  • 24:49 Two mindset shifts for continued growth and a strong culture
  • 26:27 Why you should spend time learning the language of your industry
  • 30:02 The problem with a founder being in the present
  • 31:22 Jason’s resources for becoming a leader in your organization
  • 33:29 Mister Jones Health is hiring!
  • 37:00 One thing Jason wishes he knew prior to starting his business and his advice to new entrepreneurs
Links and Resources:
276: How to Build Wealth Outside of Your Business03 Nov 202000:36:14
The reality is most entrepreneurs won't reach the singular exit that retires them for life. So why is their strategy to build wealth rooted 100% in their business?

It's common for entrepreneurs to feel the urge to go all in and invest 100% in their business. But spoiler alert: Running a business is hard and selling your business for enough to spend your retirement at the Four Seasons with a pina colada in hand is even harder.

In today's episode, Andrew Foxwell and I talk about how entrepreneurs can build wealth outside of their business by focusing on three different buckets of investments, why a diversification strategy is something to consider, and how we are preparing for looming financial issues that are on many people's minds. 

Episode Highlights
  • 6:27 Establishing what financial freedom looks like for you
  • 9:27 The three buckets of investments
  • 10:38 How Austin and his wife got into real estate investing
  • 16:08 Austin and Andrew's stock market strategy to build wealth
  • 19:18 Protecting yourself from an inflation event
  • 22:09 Views on cryptocurrency and how to create a hedge for yourself
  • 24:12 Austin's business strategy to build wealth
  • 2840 How to build a $100M asset without having a $100M business
  • 30:48 Leveraging the skills you have to create outsized returns
  • 34:04 The importance of having a net worth progress tracking system
Links and Resources:
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