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In this episode, hosts Chase Marable and Dawson Nimmo sit down with Jon-Michial Carter, CEO of ChartSpan, for a strategic conversation on the evolving role of Chronic Care Management (CCM) in Community Health Centers and what it takes to build sustainable, scalable care models for complex patient populations.

The discussion explores how CCM supports both patient outcomes and operational sustainability for FQHCs navigating workforce pressure, rising chronic disease prevalence, and tightening margins.

Key Topics Covered:

CCM as a Strategic Service Line
How CHCs can use CCM to enhance continuity of care, improve patient engagement, and create stable, compliant revenue streams.

Leadership Lessons from a Health Tech CEO
Jon-Michial shares insights from scaling ChartSpan nationally and partnering with health systems and CHCs across diverse markets.

Operationalizing CCM at Scale
Best practices for workflows, staffing models, compliance, and technology integration that allow clinical teams to thrive without added burden.

The Future of CCM & Value-Based Care
Where CCM fits in the next 3–5 years as CHCs continue moving toward value-based care, risk-based models, and whole-person care.

This episode delivers actionable insights for CHC executives, clinical leaders, and operations teams evaluating or optimizing CCM programs.

Learn more about ChartSpan and CCM solutions:
 Website: https://chartspan.com

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In this episode, hosts Chase Marable and Dawson Nimmo sit down with Dr. Michael McDuffie, CEO of Agape Health Services, for an incredibly insightful conversation on what it takes to lead, grow, and transform a Community Health Center today.

We dive into major themes every FQHC leader should be thinking about:

Clinic & Service Line Growth
 How Agape expanded strategically and sustainably while staying community-centered.

Leadership Lessons from a CEO
 What it really takes to guide an FQHC through change, growth, and increasing patient demand.

Operational Excellence in a Modern CHC
 Processes, systems, and structures that allow clinical teams to thrive.

Future Vision for CHCs
 Where Dr. McDuffie sees the biggest opportunities — and risks — in the next 3–5 years.

This episode is full of actionable insights for executives, operational leaders, and anyone committed to strengthening the FQHC mission.

Find more information about Agape and Dr. McDuffie here:
 Website: https://www.agapechc.org/news/dr-mcduffie-ceo-of-agape-health-services-receives-the-2024-dr-evelyn-d-schmidt-service-award
 

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The CHC Podcast is brining a quarterly webinar series to FQHCs across the country on trends in the CHC industry from leadership to grants to technology and much more.

CI Solutions is a process improvement firm that has worked with many healthcare organizations including Kaiser Permanente, St. Jude, UC Davis, Bayer, Express Scripts, and many others.

Description of Event:

Process Improvement in Healthcare would be easy if it weren't for the people. Change leadership is often the missing variable in the equation to drive effective, efficient and long-sustaining change. In this session, we will unpack the tools of change leadership and explore what you as a leader can do to help make improvement easier and more successful.

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In this episode of The CHC Podcast hosts Chase Marable and Dawson Nimmo interviewed Caileb Newby with AmWins.

We went go over critical trends impacting FQHCs financials including:

- Federal Torts and Claims Act (FTCA)

- Much More!

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In this episode of The CHC Podcast hosts Chase Marable and Dawson Nimmo interviewed Shane Grivich and Erik Anderson with ChartSpan.

We went go over critical trends impacting FQHCs financials including:

- Chronic Care Management (CCM)

- Community Health Centers Involvement with CCM Program

- Much More!

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In this episode of The CHC Podcast hosts Chase Marable and Dawson Nimmo interviewed Samantha Gamblin, Benefits Director of Missouri Highlands Health Care.

We went go over critical trends impacting FQHCs financials including:

- Benefits for Recruiting & Retaining

- Open Enrollment Experience

- Much More!

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In this episode of The CHC Podcast hosts Chase Marable and Dawson Nimmo interviewed Stuart Gipson, CEO of Four Rivers Community Health Center.

We went go over critical trends impacting FQHCs financials including:

- Medicaid Unwinding

- 340(b) Pharmacy Directing

- Much More!

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In this episode of The CHC Podcast hosts Chase Marable and Dawson Nimmo interviewed Angela Lindstrom, Director of Communications, and Samantha Wall, Health Equity & Access Advisor, with the Health Center Association of Nebraska (HCAN).

We went go over critical trends impacting FQHCs financials including:

- Medicaid Redetermination

- Labor Pipeline for FQHCs

- Much More!

Check out the website for Medicaid Redetermination they created here to support the change: 

www.howtogetcare.org

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In this episode of The CHC Podcast we interview Jeff Allen, CHC Practice Leader, with FORVIS.

We went go over critical trends impacting FQHCs financials including:

- 340b Margins

- COVID Grant Funding

- Medicaid Redetermination

- Labor Shortage

- Much More!

Have recommendations for our next Episode?  Reach out to us today.

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In this episode of The CHC Podcast hosts Chase Marable and Dawson Nimmo interviewed Jeff Allen, CPA, National Community Health Center Practice Leader with FORVIS.
 
We went go over critical trends impacting FQHCs including:
 
- Financial Sustainability 
 
- Provider Productivity

- Impact of Culture for CHCs

 
Find more information about Jeff & FORVIS here:
 
 
LinkedIn:  https://www.linkedin.com/in/jeff-allen-a38553207/

Website: https://www.forvismazars.us/

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In this episode of The CHC Podcast hosts Chase Marable and Dawson Nimmo interviewed Karen A. Daley, CEO of Optimus Health Care.
 
We went go over critical trends impacting FQHCs including:
 
- Legislative Updates on Medicaid
 
- Revenue Cycle Involvement

- Addressing Critical Workforce Shortage

 
Find more information about Karen & Optimus Health Care here:
 
 
LinkedIn:  https://www.linkedin.com/in/karendaley7/

Website: https://optimushealthcare.org/about/leadership/

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In this episode of The CHC Podcast hosts Chase Marable and Dawson Nimmo interviewed Rebecca Mankin with Mankin Consulting, LLC.
 
We went go over critical trends impacting FQHCs including:

- Workforce Crisis in Healthcare: Recruitment, Retention, and Burnout

- Value-Based Care

- Legislation & Advocacy for FQHC Leaders

Find more information about Mankin Consulting, LLC here:

Website: https://www.mankinconsultingservices.com/

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In this episode of The CHC Podcast hosts Chase Marable and Dawson Nimmo interviewed Chad Smith, Owner of CI Solutions
 
We went go over critical trends impacting FQHCs including:
 
- Empowering Change with Health Center Teams
 
- Leadership Lessons for Strategic Planning
 
Find more information about CI Solutions here:

Website: https://www.cisolutionsllp.com/

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In this episode of The CHC Podcast hosts Chase Marable and Dawson Nimmo interviewed Rachel Sacks, MPH, and President at Leading Health Futures.
 
We went go over critical trends impacting FQHCs including:
 
- HRSA Requirements for Needs Assessment
 
- How to leverage Needs Assessment in Strategic Planning
 
Find more information about Rachel & Leading Health Futures here:
 
 
LinkedIn:  www.linkedin.com/in/rachel-sacks-mph/

Website: www.leadinghealthyfutures.com

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In this episode of The CHC Podcast hosts Chase Marable interviewed Elizabeth Burrows, JD, Principal of Burrows Consulting

We went go over critical trends impacting FQHCs including:

- FQHC Grant Funding Strategies

- Legislative Shift with Grants

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In this episode of The CHC Podcast hosts Chase Marable interviewed Travis LeFever, CEO of Mission Mobile Medical.

We went go over critical trends impacting FQHCs including:

- Mobile Unit Purchasing

- How to best utilize your Mobile Unit

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In this episode of The CHC Podcast hosts Chase Marable interviewed Ted Slafsky with 340B Report.

We went go over critical trends impacting FQHCs including:

- 340B Landmark Court Cases

- 340B Federal & State Legislative Update