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TitreDateDurée
The Clinician's Guide to Dealing with a Patient Complaint03 Sep 202400:14:28

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Whether you're unfortunately enough to be dealing with a complaint made against you, you fear a complaint might be forthcoming, or you just want to be prepared for when that happens to you, this episode will help you.  

In this second episode dealing with complaints, the discussion focuses on important things you should do if a patient makes a complaint against you.  This starts from the moment it happens, so forewarned is forearmed. 

The issue of receiving a complaint is dealt with in this way:

  • Who you need to liaise with, before responding to the patient
  • How to respond to the patient
  • Focusing on yourself, and the impact it has on you


USEFUL RESOURCES REFERRED TO:
Doctors' experiences and their perception of the most stressful aspects of complaints processes in the UK: an analysis of qualitative survey data - PubMed (nih.gov)

From <https://www.themdu.com/guidance-and-advice/complaints

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Why Complaints are NOT a great way to Improve Patient Care27 Aug 202400:15:28

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This episode is about complaints: what they are, and what they are not.  It debunked some of the popular narrative surrounding complaints, such as its role in improving standards and complaints being a neutral activity. 

 In this episode:

  • Definition of Complaint
  • Where it fits in with our overall wellbeing
  • Misconceptions surrounding complaints
  • Theory versus reality of complaints
  • Why Complaints often do not improve standards, and may in fact lower them
  • The problem with complaints
  • The alternative to a complaint: Feedback and Queries


Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Time Management: Implementing One-Problem-Only in Consultations25 Jun 202400:15:25

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If you find yourself struggling with time management due to dealing with multiple problems in a single appointment, you need to do something about it.

This episode hits at the survival challenge in consultations when patients have an agenda that is beyond the intended purpose of the appointment), 

  • Why it is (almost always) not appropriate to deal with multiple requests in consultations, 
  • and how to manage the situation. 



Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Job hunting: Choosing the right place to work18 Jun 202400:12:32

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This episode is about finding the right job.  

It takes the position that clinicians don't always make the wisest choices when looking for a job, and there are numerous examples of this being realised much later.  

Whilst generic advice can't possibly take into account every person's individual needs, this episode of The Clinician's Survival Guide covers five common mistakes that clinicians make when applying for a job, only to realise it much later on.  

Some would say that the landscape is now much more competitive than before, and if this is true, then all the more reason to get it right the first time.

The episode takes a positive standpoint and advises on important considerations.  A later episode will be considering the struggle that some GPs may feel with getting a job in the first place.  

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

To Survive - Watch YOUR attitude11 Jun 202400:12:27

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YOUR attitude has a LOT to do with what happens next.

LISTEN to this before moving onto further episodes.

This episode highlights the key role that our own attitude has on our success and why, despite being highly qualified professionals, we might not be that clever when it comes to attitude.

The episode is a foundation for subsequent episodes and covers the key concepts of:
- Attitude
- Wrong connections

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

How The Clinician's Survival Guide will help you04 Jun 202400:01:39

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Do you encounter challenges and limitations that prevent you from delivering the high quality of care you aspire to?  Difficulties and systems that prevent you from having fulfilment in your work?  Things that are clearly not the way they should be?

The Clinician's Survival Guide is about making you as productive and efficient as possible, and helping you find practical solutions to the challenges you face, thereby allowing you to have a more fulfilling career. 

Delivered by an experienced and dedicated team across the UK with a wealth of experience spanning decades, the podcast is led by Dr Munir Adam who is an experienced GP, Educator, Mentor, and your critical friend.  

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

The Clinician's Survival Guide: Recap E1-1020 Aug 202400:13:35

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This episode revisits the journey so far, providing a reminder of some of the key learning points from previous episodes.  The purpose of this is to:

  • Aid recall
  • Help internalise important concepts
  • Help listeners decide whether any episodes need revisiting
  • To serve as a check on whether action points identified previously have been implemented into daily working life

The Clinician's Survival Guide is about improving the working life of a clinician, and is a practical guide.  By re-listening to episodes, reflecting on what the take-home points mean to you, reviewing your current situation, planning for what needs to change and then implementing those changes you will be able to benefit the most. 

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Overworked Clinician: What to do about it13 Aug 202400:15:11

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This is the second half of our discussion about feeling overworked.  In this part we focus on trying to adopt an approach to resolving the problem:

  • What are the different factors you have to look at
  • CPR, locus control and what is it about the work - revisted.
  • Overview to approach when the problem lies with your workplace
  • Overview of approach when the problem lies with you

This episode should get you thinking, and equip you with ideas about how you will resolve the issue.

Having listened to both parts, you:

  • May decide to address this on your own
  • You may work with colleagues to resolve things
  • You may access help from other sources
  • We don't offer bespoke advice, but subject to capacity can facilitate group sessions to explore such issues, and we also have a community group on social media.

Listening to these episodes is an important first step.

The Clinician's Survival Guide is about helping you get the most in your life as a clinician, and helping you find practical solutions to the challenges you face.  

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

The Overworked Clinician: Making sense of it06 Aug 202400:14:58

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Do you feel overworked?  Or, shall we call it overwhelmed, tired out, not coping with it, working beyond capacity?  Whatever you call it, you may be concerned about it's consequences: burnout, unhappiness, loss of work-life balance, stress.  

While clinicians being overworked isn't news to anybody, trying to make sense of it is less well understood and there is a lack of agreement about what to do about it.  Fair to say the status quo doesn't look good.  

This episode of The Clinician's Survival Guide, and the next one, provides an approach to first make sense of it all and then to do something about it.  The episode discusses three ways to classify the 'diagnosis' that will help clinicians move onto the next steps of dealing with the issues.  

Contents:

  • Feeling overworked and stressed out is a big problem
  • It's NOT the same as running late due to lack of time
  • Common causes
  • Understanding it in terms of causation
  • Understanding in terms of locus of control
  • Understanding CPR!

IMPORTANT:  If your health is suffering, please get professional help from your GP or a suitable alternative.  

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Time Management: Does running late really matter?30 Jul 202400:14:30

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"So what if you keep running late, it's part of the job... you're a professional, get on with it".  

What's your response to this statement?

In this episode Dr Munir Adam takes a strong view against this narrative, and emphasises the many downsides to running late - something which is often ignored.  The episode covers:

  • Perspectives in relation to running late
  • Why running late matters
  • What to do if you happen to be running late.

It thereby justifies the importance that The Clinician's Survival Guide places on covering episodes to do with time management and being efficient.  

The Clinician's Survival Guide is about making you more efficient, and helping you find practical solutions to the challenges you face, so that you can have a fulfilling career as a clinician.

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Negotiating better pay as a Clinician23 Jul 202400:14:58

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You ask for a pay rise, or perhaps you negotiate a salary during application, but you get a 'no' in reply.  You don't get what you asked for.  What do you do?

Following on from the previous episode which covered the basic, but oft forgotten steps you should take to give you the best offer, this episode is about what you need to do in order to negotiate more effectively and get the deal you want.  

Money is important, and you will be happier as a clinician if you are paid well.  The cost of living is higher than ever before.  So listen to Munir Adam going through:

  • The role of attitude
  • What not to do
  • Two important areas to focus on: Data gathering and selling yourself
  • Focusing on them
  • The 3 Rs.
  • Your options if you still don't get the offer you want


Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

What you should be paid as a clinician16 Jul 202400:15:18

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Whether you're applying for a job, having an annual review or just feel it's time you had a pay rise, you need to know what to ask for when it comes to money.

In this episode of The Clinician's Survival Guide there is highlight of the steps you need to take to give you the best chances of getting the fair salary you deserve.  Getting paid well is a major step towards having a fulfilling life as a clinician and experiencing job satisfaction.  It's also tangible, and it helps you pay the bills.

Munir Adam will be explaining the 6 steps you need to take, in order to give you the best deal, the best chance of getting paid properly when you have that conversation with your boss.

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

GPs struggling to find a job: Analysis and Solutions09 Jul 202400:15:40

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It may be affecting you personally or may just be something you've become aware of through conversations & the news:  GPs finding it a struggle to get jobs!

For it to be a challenge in becoming employed as a GP is a strange headline.  GPs are considered amongst the most employable people, almost guaranteed a job, and several surveys have focused on practices struggling to recruit GPs, and GPs proactively choosing not to take up permanent positions.  Along with this, government papers and schemes aimed at encouraging GPS to join practices.   Recent GMC published findings and the recently ended fellowship schemes highlight the position.  Yet, now it seems the tide has turned?  This certainly seems to be the case according to the recently published findings from the RCGP (Royal College of General Practitioners): Majority of GPs finding it a struggle to secure jobs.  

The aim of this episode is not to analyse the findings of the RCGP.  Nor is it to challenge or deny the struggles that some GPs may be facing, but to consider some of the factors that may have contributed to this and, importantly, to suggest what you, the GP on the front line, should be doing about it. 

As for non-GP clinicians, the GP anxiety over employment opportunities is something they should at least be aware of, as becomes apparent during the discussion.

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Time management: One-Problem-Only in Difficult Consultations02 Jul 202400:15:20

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The patient has multiple issues, you ask them to rebook to discuss those you don't have time for, and they... they resist.  What do you do?

If the previous episode of The Clinician's Survival Guide was about the importance of sticking to one problem per consultation, this episode is about what to do if the patient insists otherwise.

The episode is about the consultation and provides:

  • Tips on how YOU  should deal with those difficult situations where patient wants everything discussed in one appointment
  • The importance of YOU setting the right example, and implications for others when you don't
  • Pointers to what organisations can do differently.

By achieving the aims of these episodes you will be more efficient, feel happier about your time management and patient care and have a more fulfilling experience as a clinician.

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Managing the Demanding Patient17 Sep 202400:15:26

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If you've been a clinician for any significant period of time, you will know exactly what I mean when I refer to the demanding patient.   But how much time have you spend discussing how to manage one?

This episode of The Clinician's Survival Guide discusses:

  • What we mean by the demanding patient
  • What underlies this behaviour
  • Why it's absolutely NOT appropriate to give in (in most cases)
  • How to approach the consultation
  • How to refuse their demand
  • What might help the consultation end positively




Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

7 ways Clinician's Can Prevent Complaints10 Sep 202400:15:45

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This episode is about what YOU should do to protect yourself from receiving patient complaints.  

Complaints are an unpleasant reality of working as a clinician.  Whilst they may serve important functions, they are not a nice experience.  This episode highlights:

  • 7 often neglected things you should be doing to prevent complaints
  • 7 things clinicians often do, but should NOT be doing to prevent complaints
  • That there are ways to reduce, but not eliminate the risk of complaints altogether

By practicing in a way that reduces complaints from patients, you are more likely to have a fulfilling life as a clinician.  

This is the third in the 3 part discussion surrounding complaints.

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Keeping Active in the Workplace: Strategies for Clinicians24 Sep 202400:13:45

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How physically active are you at work, and is work contributing to your health or illness?

In this episode of The Clinician's Survival Guide we explore:

  • That this is certainly a problem amongst doctors and other clinicians.
  • The importance of keeping physically active during work
  • The benefits of adopting healthy practices at work
  • Why this is particularly of relevance to Clinicians.
  • Strategies that can be incorporated to keep more active at work, sometimes seamlessly.
  • How this is one piece of the keeping healthy at work jigsaw.



Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Educational events: How to Get the Most out of Them08 Oct 202400:15:39

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So you decide you will attend an educational event.  But how do you make the most of it?  This episode follows on from the previous one which discussed whether to attend an event.  This episode discusses things you should consider to make the most of that event.  

Your time and energy is too important to waste.  The Clinician's Survival Guide is there to help you be efficient. This includes educational events too. 

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Educational events: Should You Attend?01 Oct 202400:15:44

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How good are you at getting it right when deciding whether to attend an educational event?  An Educational Event is coming up.  Don't just go because it's happening.  Don't just go 'in case you miss something'.  Your time is important, and you want to make efficient use of it.  The episode is there to help you decide when to attend (whether in person or remote) and when not to.  The phrase to remember when deciding is this: TO LEARN IF Practical.  


Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Tricky encounters: Managing Eczema patients15 Oct 202400:14:24

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In this episode of The Clinician's Survival Guide we consider some of the challenges, and potential approaches for dealing with patients by anchoring the conversation onto a clinical condition.   This is a new approach which we hope will make the learning more tangible.  

The episode considers how to deal with atopic dermatitis, and by discussing the situation we often find ourselves in, we derive five take-away lessons to remember.  
We explore:
"I want an allergy test"
"Nothing is working"
"Can you refer me to a specialist"
"I just can't do this"
"Let's try something stronger"

This will serve as a reminder of dealing with this common condition, and, importantly, making your experience as a clinician a better one.

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

The Problem of Over-Investigating Patients19 Nov 202400:14:12

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Do you believe that we tend to over-investigate patients?  Request tests that we know aren't indicated?  If so, why is that, why does it matter, and what should we do about it?

The Clinician's Survival Guide is about helping you make your life as productive and efficient as possible.  Extra tests = extra work.  

This episode nicely summarising in 12 minutes what could otherwise be debated over several hours.  

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Dealing with Challenging Fit Note requests12 Nov 202400:15:22

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This episode briefly summarises the rules regarding fit notes, but then focuses on the challenge of dealing with fit note requests from patients - something that causes feelings of despair in many clinicians. 



Reference:
The fit note: guidance for patients and employees - GOV.UK (www.gov.uk)

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Protecting the Generalist Role05 Nov 202400:13:59

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This is the second part of a two-part discussion about the Generalist clinician role - a role that many believe is under threat.  This second part covers what individual clinicians can do to help protect the Generalist role.


Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Is the Generalist Role Under Threat29 Oct 202400:13:33

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The role of the Generalist clinician typically refers to GPs, although it can also refer to Physician Associates, Nurse Practitioners and others in Primary Care and, to some extent, to Generalists in Secondary care, such as Geriatricians and paediatricians.  

Is this role under threat?  There is a growing concern that, due to a variety of factors there is a pressure to sub-specialise and compartmentalise patients' problems and thereby diminish provision of holistic care that a Generalist might provide.  A potential consequence of this is loss of continuity of care.

This topic is covered in two parts.  This episode considers whether this role is indeed other threat and why that might be.

The following episode suggests what action should be taken at an individual level to address this threat.

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

The Clinician's Survival Guide: Recap Episodes 12-1922 Oct 202400:14:02

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The purpose of this episode is to briefly revisit episodes 12 to 19 to allow listeners to consider:

  • Important and relevant information that was covered in episodes 12-19
  • The need to re-listen to any of those episodes
  • Any key changes arising from those episodes which the listener planned to implement
  • Reflection on progress and a reminder to take action where appropriate.

These summary episodes are set at appropriate checkpoints to undertake the above tasks.  The Clinician's Survival Guide is a practical guide, but material within each episode is quite condensed.


Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

AI 1/7: Why Clinician's must not ignore Artificial Intelligence26 Nov 202400:14:55

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This episode is the start of a mini-series looking at AI in healthcare, with a focus on information that Clinicians should know.  
Series outline:

Introduction - overview, why it matters, examples
AI tools for Dx and Mx (symptom checker, imaging, CDS)
Streamlining Admin tasks (voice recognition, scheduling) 
Patient engagement enhancement (personal health plans; remote monitoring)
AI for Teaching, Training, Learning, Research
Ethics, privacy (data security, transparency, bias)
Future of AI in PC (emerging technology; resources to keep up to date, thoughts)


This first episode covers the basics: What is AI, what can it do and what are the misconceptions, how is it being used in healthcare and why shouldn't Clinicians ignore it.

Link to resources: AI Resources (The Clinician's Survival Guide)

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

AI 2/7: What AI is doing to diagnose and predict diseases03 Dec 202400:15:26

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This episode of The Clinician's Survival Guide provides an overview of some of the AI tools that are used to make diagnoses and predict future and upcoming disease!  Some of these tools are readily available to anyone, others to a selected few.  If you want an overview and to hear a frontline clinician's honest take on some of what's currently out there, with consideration of some pros and cons, covered in a relaxed and easy-to-follow way, this is it.

Tools mentioned:
Ada Health
Babylon Health
Symptomate
Mediktor
Dermassist
Google Lens
IBM Watson
PathAI
Google DeepMind
Microsoft Inner Eye

Link to resources:  AI Resources (The Clinician's Survival Guide)

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

AI 3/7: Chronic disease, Mental Health and using Generative AI10 Dec 202400:14:32

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The Artificial Intelligence for Clinician's series continues and this episode focuses on the management of chronic disease and mental health. 

What tool has NHS England been reviewing and utilising in some healthcare settings and for which chronic disease?  How are wearable devices and AI transforming the care of those with chronic illness?  Is there a value to patient participation and empowerment in all this? 

What is the role of AI for mental health, and which service/tool has become an important part of Talking Therapies? 

Finally, the episode also touches on the rapidly growing option of turning to Generative AI tools to get the help you need.


Link to resources:  AI Resources (The Clinician's Survival Guide)

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

AI 4/7: Letting AI do your documentation and your admin work17 Dec 202400:15:01

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Sit back and have that conversation with the patient, while AI takes care of taking notes.  Amazing, right?  We take a closer look at the pros and cons of using some of the options out there, such as Tortus and Heidi.

Also in this episode, how AI can take of the many admin tasks at work. 

This episode is part of the AI for clinicians mini-series, looking at various aspects of AI, selecting what's useful for you, the frontline clinician.


Link to resources:  AI Resources (The Clinician's Survival Guide)

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Looking back at Clinician's Challenges in 202424 Dec 202400:20:35

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As a clinician, when you think back to 2024, what thoughts come to mind?

We take a two-week break from the AI series, and reflect back to 2024 and, in the next episode, look forward onto 2025. 

This episode of The Clinician's Survival Guide looks back at the year 2024.  What were some of the main challenges?  What did they mean for clinicians and for patients?  Where are we now?

The episode includes perspectives from different co-hosts, including:

Irina Varlan - Pharmacist, Nottinghamshire
Simon Robinson - Advanced Clinical Practitioner, Plymouth
Claire Green - Paramedic, Devon
Marium Hanif - Physician Associate, London

as well as Dr Munir Adam, who is a GP.

The Government NI rise, Mental Health, Prescribers course, multi-professional supervision, Workforce shortages and the post-Covid world are some of our thoughts shared.
   

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Looking forward to 2025: What lies ahead for Clinicians?31 Dec 202400:17:27

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When you think about 2025, what do you expect the year to be like for you, the frontline clinician?

Having looked back at 2024 and some of its challenges in the last episode, this episode looked forward and includes thoughts from the multi-professional team about what 2025 might be like.

Contributions from the co-hosts of The Clinician's Survival Guide: 

Dr Munir Adam, GP, NE London
Irina Varlan - Pharmacist, Nottinghamshire
Simon Robinson - Advanced Clinical Practitioner, Plymouth
Claire Green - Paramedic, Devon
Marium Hanif - Physician Associate, London

Some topics alluded to:  Funding split; NI contributions; paramedics, neurodiversity, clinician wellbeing, Physician Associate regulation and blurring of professional boundaries, medicine shortages and from secondary to primary care.

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

AI 5/7: Using AI for Education, Training & Research07 Jan 202500:15:18

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Artificial Intelligence is being used increasingly for education, training and research purposes, able to serve as an incredible companion.  

As we move into 2025 we resume the 7 part AI mini-series.  You may wish to listen back to the first four episodes if you haven't already.

In this episode:

  • How is AI being used for simulation training?
  • What are adaptive learning systems?
  • When might you use ChatGPT, Microsoft Co-pilot, Perplexity, Claude and others?
  • What does the Russell group and the Royal Colleges say about the use of AI for education and training?

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

AI 6/7: AI Implementation: Ethical and Practical considerations14 Jan 202500:15:34

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Having discussed some of the incredible potential of AI for the various uses in healthcare in the NHS, one must be mindful that just as no medicine is without potential side effects, AI too cannot be adopted without careful scrutiny.

What are some of the ethical, legal and practical considerations that the Royal Colleges and our other representative bodies and the UK government are looking at?  How can these potential barriers be overcome?


Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

AI 7/7: The Future of Artificial Intelligence21 Jan 202500:13:53

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This is the 7th and final episode of the AI mini-series.  

Previous episodes explored some of the ways in which AI is being used in healthcare in the UK, some of the work that is underway and potential future uses, and in the last episode some of the barriers and concerns.  

This episode looks into the future - what might the future look like? Is it a good thing or a bad thing?  What are the implications likely to be?  

The episode questions the understanding of the term intelligence itself?  What does it actually mean?  Will AI ever become truly intelligent and self aware?  Even if not, how is Elon Musk taking steps that may bridge that gap?

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Why you should subspecialise28 Jan 202500:15:05

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This episode covers the debatable topic of whether clinicians working in primary care should subspecialise.  Munir  Adam asserts that, whilst holding steadfast onto the all-important generalist role, there are multiple reasons for also going that little bit extra with an area of interest. 


Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Dumping of Work onto Primary Care!11 Feb 202500:15:40

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This episode addresses the issue of work being dumped onto GP practices by secondary care, and how individual clinicians should respond.  

Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

Dealing with Trivial Presentations04 Feb 202500:15:43

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Updated, removing reference to social media, otherwise same

Contact email: primarycareuk@outlook.com

Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.

DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.

(C) Therapeutic Reflections Limited.

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